KEAN COMMISSION NEW QUESTIONS FOR THE RECORD

UNITED AIRLINES
(E-mailed 2/3/2004)

QFR's UA FLIGHT #175

175.1 (a) During 2001 was UA Flight #175 a daily, non-stop flight, scheduled for seven
days a week at the same departure time?

RESPONSE: Yes.

(b) If not, what was the normal daily/departure schedule for the flight?

RESPONSE: 7-daysper week at 8:00am, EST.

175.2 (a) What was the turnaround flight for UA 175 ?

(b) What was the regularly scheduled time for this flight to leave its departure
city?

(c) What was the regularly scheduled time for the arrival in Boston of the
turnaround flight?

RESPONSE: Flight 170 SFO-BOS was scheduled to depart the previous afternoon at
1:00pm EST. andt arrive at 10:00pm EST. (See Aircraft Routing
(VIZDIZ)to be provided with the Sixth Index documents.)

175.3 (a) What time did the flight referred to in 175.2 arrive in Boston prior to the
turnaround (UA Flight #175) on 9/11/?

RESPONSE: Arrived 2157 at BOS (9:57pm EST.) on 9/10/01. (See Aircraft Routing
(VIZDIZ) to be provided with the Sixth Index documents.)

175.4 (a) What was fuel capacity for the aircraft used for UA #175 on 9/11/2001.

RESPONSE: 111,890 Ibs.

(b) What was the average fuel load for UA #175 throughout 2001 ?

RESPONSE: Average fuel load is not meaningful because fuel load on UA #175 on
different days in 2001 was variable depending upon many factors,
including specifically gross weight, and winds aloft.

(c) Please confirm the amount of fuel load before departure of UA#175.
WARNING
THIS DOCUMENT CONTAINS
SENSITIVE SECURITY UASSI1-0003Z99J
INFORMATION
 RESPONSE: 76,000 Ibs at take-off (See Flight Plan Forecast to be provided with the
Sixth Index documents.)

(d) Please describe the fuel type used for UA Flight #175 on 9/11/2001 and
whether it was the fuel type/grade usually used for the flight?

RESPONSE: Jet-A; and yes.

175.5 (a) Was this same aircraft/tail number used for UA #175 flight throughout 2001?

RESPONSE: No.

(b) If not please describe the rotation of aircraft for this flight throughout 2001.

RESPONSE: There was no systematic rotation of the 767-200. The primary routes for
these aircraft were BOS-LAX; BOS-SFO; JFK-LAX; JFK-SFO. (See
Aircraft Routing (VIZDIZ) to be provided with the Sixth Index
documents.)

175.6 (a) How many people were booked and/or ticketed for UA #175 on 9/11/2001?

RESPONSE: 56plus 10 no shows. (See # UASSI1-00000881-882; # UASSI1-

00027039-27088; # UASSI1-00028391-392; # UASSI1-0028864-28930;
# UASSI1-00029105.)

(b) How many people boarded the flight on 9/11/2001?

RESPONSE: 56 (See # UASSIJ-00000881-882.)

(c) How many First Class passengers were booked and/or ticketed for the flight?

RESPONSE: 11, of which 2 were no shows and 5 were non-revenue. (See # UASSI1-
00000881-882; # UASS11-00027039-27088; # UASSI1-00028391-392; #
UASSI1-0028864-28930; # UASSI1-00029105.)

(d) How many First Class passengers boarded the flight?

RESPONSE: 9 (See # UASSI1-00000881-882.)

(e) How many Business Class passengers were booked and/or ticketed for the
flight?

RESPONSE: 3 (See # UASSI1-00000881-882; # UASSI1-00027039-27088; #

UASSI1-00028391-392; # UASSI1-0028864-28930; # UASSI1-
00029105.)
WARNING
THIS DOCUMENT CONTAINS nnn32994
SENSITIVE SECURITY UASSI1-OUIM
INFORMATION o
 (f) How many Business Class passengers boarded the flight?

RESPONSE: 11, of which 8 were upgrades. (See # UASSI1-00000881-882).

(g) How many Coach passengers were booked and/or ticketed for the flight?

RESPONSE: 44, of which 8 were no shows. (See # VASSI1-00000881-882; # UASSI1-

00027039-27088; # UASSI1-00028391-392; # UASSI1-0028864-28930;
# UASSI1-00029105.)

(h) How many Coach passengers boarded the flight?

RESPONSE: 36 (See # UASSI 1-00000881-882).

175.7 (a) Which cabin areas were covered by which flight attendants aboard UA #175
on 9/11/2001?

RESPONSE: Although flight attendant positions are subject to last minute

adjustments in pre-flight briefing, based on the flight attendant's roster
position and "best guess" of where the crewmembers would have been
working by the Supervisors at the BOS domicile, it is believed that: K.
Laborie and A. Marchand worked in the First class cabin; A. King and
R. Fangman worked in the Business class cabin; M. Tarrou, A. Jarret,
and A. Titus worked in the Coach cabin. (See Flight Layout # UASSI1-
00031945-00031945.01 provided with Fifth Index documents.)

175.8 (a) What time did the ticket counter at Logan open for business on 9-11 ?

RESPONSE: Approximately 4:45am EST.

Was this the earliest that the passengers could check in for UA #175?

RESPONSE: Yes.

175.9 (a) Is the time of check-in for each passenger and/or the agent checking in the
passenger documented by the airline?

RESPONSE: Yes.

(b) If so is this noted on the ticket, or in any other documentation previously

provided to the commission by United?

RESPONSE: Yes.

(c) If so, please note the document containing the information.

WARNING
THIS DOCUMENT CONTAINS .00032995
SENSITIVE SECURITY UA&ai i «"
INFORMATION 3
 RESPONSE: (See ACI Check-in history # UASSI1-00000880-932.)

175.10 (a) How many agents were working at the check-in counter at Logan, and
potentially could have checked in the passengers aboard UAL 175?

RESPONSE: See # UASSI1-00000940-94L

(b) Please provide their names.

RESPONSE: See # UASSI 1-00000941. This document shows 17 names but 4 came on
duty after flight 175 departed according to employee schedules.

175.11 (a) From what runway did UA Flight #175 depart on 9/11/2001?

RESPONSE: Runway 9 (See Fit 175 A TIS (Airport Terminal Information Service)
on theACARS # UASSI200000033.)

175.12 (a) Please provide the number of individuals who were booked on Flight 175 but
either cancelled, changed their flight, or were no shows.

RESPONSE: 45 cancellations and/or changed flights and 10 no shows. (See #

UASSI1-00000881-882; # UASSI1-00027039-27088; # UASSI1-
00028391-392; # UASSI1-0028864-28930; # UASSI1-00029105.)

(b) Please provide the average number of people who either cancelled/changed
their flight or were no shosws for the UA 175 during 2001;

RESPONSE: The information required to determine the average number of

individuals who either cancelled or changed their flight is no longer
available, as it is only maintained on United's system for a finite period.
We believe this information may have been provided to the FBI in the
days following the September 11th attacks. United can provide the no
show rate for each month in 2001. (See Average No Show Rate
Document, to be provided with the Sixth Index documents.)

(c) Please provide the average number of no shows for UA 175 on Tuesdays for
2001.

RESPONSE: United can provide the no show rate for each month in 2001. (See
Average No Show Rate Document; To be provided with the Sixth Index
documents.)

WARNING
THIS DOCUMENT CONTAINS
SENSITIVE SECURITY
INFORMATION UASSM .Q0032996
 (g) UAL response: "44, of which 8 were no shows." (4/5/04 Susan
Ellis letter)

(h) UAL response: 36 (4/5/04 Susan Ellis letter)

175.7 (a) Which cabin areas were covered by which flight attendants aboard
UA #175 on 9/11/2001?

UAL response: "Although flight attendant positions are subject to

last minute adjustments in pre-jlight briefing, based on the flight
attendant's roster position and "best guess" of where the crew
members would have been working by the Supervisors at the BOS
domicile, it is believed that: K. Laborie and A. Marchand worked in
the First class cabin; A. King and R. Fangman worked in the
Business class cabin; M. Tarrou, A. Jarret, and A. Titus worked in
the Coach cabin." (4/5/04 Susan Ellis letter)

175.8 (a) What time did the ticket counter at Logan open for business on 9-
11? (b) Was this the earliest that the passengers could check in for UA
#175?

(a) UAL response: approximately 4:45 a.m. EST (4/5/04 Susan Ellis
letter)

(b) UAL response: Yes (4/5/04 Susan Ellis letter)

175.9 (a) Is the time of check-in for each passenger and/or the agent checking
in the passenger documented by the airline? (b) If so, is this noted on
the ticket, or in any other documentation previously provided to the
commission by United? (c) If so, please note the document containing
the information.

(a) UAL response: Yes (4/5/04 Susan Ellis letter)

(b) UAL response: Yes (4/5/04 Susan Ellis letter)

(c) UAL response: "See ACI Check-in history # UASSI1-00000880-

932." (4/5/04 Susan Ellis letter)

175.10 (a) How many agents were working at the check-in counter at Logan,
and potentially could have checked in the passengers aboard UAL 175?
(b) Please provide their names.

UAL response: "See UASSI1-00000940-941. This (latter) document

shows 17 names but 4 came on duty after flight 175 departed
according to employee schedules." (4/5/04 Susan Ellis letter)