United States Postal Service - 2009

Case Notes Prepared by: Dr. Mernoush anton Case !uthor: Dr. "red David and Dr. "orest David

A.

Case Abstract

USPS Corporation #$$$.USPS.co%& is a co%prehensive strate'ic %ana'e%ent case that includes the co%pany(s )iscal year-end Septe%ber 20* 200+ )inancial state%ents* co%petitor in)or%ation and %ore. ,he case ti%e settin' is the year 2009. Su))icient internal and e-ternal data are provided to enable students to evaluate current strate'ies and reco%%end a three-year strate'ic plan )or the co%pany. ,he Postal Service !ct o) .9/9 trans)or%ed the Post 0))ice Depart%ent into the United States Postal Service* an independent establish%ent o) the e-ecutive branch o) the 'overn%ent o) the United States. ,he Postal 1eor'ani2ation !ct re3uired that the 'overn%ent a'ency be sel)-supportin'. ,his $as achieved in .9+2* and the postal services have been )ree )ro% ta-payer support since then.

B.

Vision Statement #!ctual&

0ur vision o) the )uture be'ins $ith a stron' )oundation. 4e $ill continue to stren'then our core operations and services* balancin' an i%%ediate and ur'ent need to reduce costs $ith a continued co%%it%ent to strate'ies such as 5ntelli'ent Mail6* $hich are essential to our )uture. 4e $ill be 'uided by one principle: $e e-ist to serve our custo%ers. ,his vision is our co%%it%ent to ensurin' a vital Postal Service )or )uture 'enerations. 0ur vision rests on three %a7or strate'ies: #.& "ocus on $hat %atters %ost to custo%ers. #2& 8evera'e our stren'ths to create custo%er value and pro)its to invest in continued i%prove%ent. #9& :%brace chan'e in the $ay $e respond to e%er'in' custo%er needs and a rapidly evolvin' business environ%ent.

Vision Statement #Proposed&

,o be the )irst choice in postal and courier service to our custo%ers.

C.

Mission Statement #!ctual&

,o provide every household and business across the United States $ith the ability to co%%unicate and conduct business $ith each other and the $orld throu'h pro%pt* reliable* secure and econo%ical services )or the collection* trans%ission* and delivery o) %essa'es and %erchandise.

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Mission Statement #Proposed&

,o provide the %ost superior* reliable and a))ordable %ail service to all patrons #.* 2* 9* =& throu'h our easy access locations or via hi'hly advanced and %ost updated $eb site #>&. 4ith our dedicated e%ployees #9&* $e continue to 'ro$ and be pro)itable #?* /&. 4e strive to have a positive i%pact to everyone across the United States #+&. .. 2. 9. >. ?. /. =. +. 9. Custo%er Products or services Mar@ets ,echnolo'y Concern )or survival* pro)itability* 'ro$th Philosophy Sel)-concept Concern )or public i%a'e Concern )or e%ployees

D.

External Audit

CPM Competitive Profile Matrix

USPS
Critical Success actors !ei"# t $atin " !ei"#te d Score $atin "

UPS
!ei"#te d Score $atin "

edEx
!ei"#ted Score

!dvertisin' ,op Mana'e%ent Custo%er Service ,echnolo'ical !dvances 5nternational Mar@et Sales Alobal :-pansion "inancial Position Custo%er 8oyalty Mar@et Share Product Buality Mar@etin' Price Co%petitiveness %otal

0.0+ 0.0/ 0.09 0.09 0.0= 0.0+ 0.0= 0..0 0.09 0.09 0.0+ 0..0 &.''

2 . 2 2 . . 2 2 2 2 2 >

0../ 0.0/ 0..+ 0..+ 0.0= 0.0+ 0..> 0.20 0..+ 0..+ 0../ 0.>0 &.((

9 2 9 9 9 9 9 9 9 9 9 2

0.2> 0..2 0.2= 0.2= 0.2. 0.2> 0.2. 0.90 0.2= 0.2= 0.2> 0.20 ).*+

> > > > > > > > > > > 9

0.92 0.2> 0.9/ 0.9/ 0.2+ 0.92 0.2+ 0.>0 0.9/ 0.9/ 0.92 0.90 ,.('

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-pportunities .. 0n avera'e* the co%petitors are %ore e-pensive in services they o))er co%pare to USPS 2. Aovern%ental control o))ers the ability to 'et e-tra )undin' as needed 9. More consu%ers are shoppin' online )or 'oods and services >. Aro$in' pac@a'e delivery to international %ar@ets ?. Creatin' 7oint venture $ith popular eCo%%erce shoppin' sites such as e ay* !%a2on* 0verstoc@* and %any others /. :-pansion into %ar@ets such as :urope* S. !%erica* China and Capan =. "or% 7oint venture $ith "ed:- and UPS to areas that USPS does not deliver currently %#reats .. 4ea@ econo%y has i%pacted %any businesses and consu%ers due to do$nsi2in' and cut bac@s 2. 1ise in )uel and 'asoline prices has i%pacted businesses and consu%ers ne'atively* resultin' in cuttin' bac@ in spendin' %oney on posta'e and pac@a'e delivery 9. :%ail has replaced sendin' letter* cards and other docu%ents >. 0nline bill pay and receivin' bills and state%ents electronically have caused a %a7or drop in posta'e usa'e ?. Co%petitors have a %ore advanced and user )riendly $eb site that attracts businesses and consu%ers /. Co%petitors have struc@ deals $ith popular businesses and retailers )or usin' their services $hen shippin' %erchandise External actor Evaluation .E E/ Matrix 0e1 External actors -pportunities .. 0n avera'e* the co%petitors are %ore e-pensive in services they o))er co%pare to USPS 2. Aovern%ental control o))ers the ability to 'et e-tra )undin' as needed
9. >. ?.

!ei"#t

$atin"

!ei"#ted Score 0../ 0.2+ 0.2= 0.09 0..+

0.0+ 0.0= 0.09 0.09 0.0/

2 > 9 . 9

More consu%ers are shoppin' online )or 'oods and services Aro$in' pac@a'e delivery to international %ar@ets Creatin' 7oint venture $ith popular eCo%%erce shoppin' sites such as e ay* !%a2on* 0verstoc@* and %any others

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/. =.

:-pansion into %ar@ets such as :urope* S. !%erica* China and Capan "or% 7oint venture $ith "ed:- and UPS to areas that USPS does not deliver currently

0.09 0.0=

2 9

0..+ 0.2.

%#reats 4ea@ econo%y has i%pacted %any businesses and consu%ers due to do$nsi2in' and cut bac@s 2. 1ise in )uel and 'asoline prices has i%pacted businesses and consu%ers ne'atively* resultin' in cuttin' bac@ in spendin' %oney on posta'e and pac@a'e delivery
..

0.. 0.09

2 .

0.2 0.09

:%ail has replaced sendin' letter* cards and other docu%ents >. 0nline bill pay and receivin' bills and state%ents electronically have caused a %a7or drop in posta'e usa'e ?. Co%petitors have a %ore advanced and user )riendly $eb site that attracts businesses and consu%ers /. Co%petitors have struc@ deals $ith popular businesses and retailers )or usin' their services $hen shippin' %erchandise %otal
9.

0.. 0.0. 0.0= 0.0+ &.''

. . 2 2

0.. 0.0. 0..> 0../ ).'2

Positionin" Map

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Price #<i'h&

"ed:UPS USPS
8o$ Buality <i'h Buality

Price #8o$&

E.
.. 2. 9. >. ?. /. =.

3nternal Audit
Stren"t#s Non-auto%ation presort and "irst Class 5nternational letters e-perienced increases in volu%e Dependent on 'overn%ent )or additional )undin' i) needed Drop in )ield and career e%ployees could help reducin' the operatin' e-penses #:-hibit .9& Deliveries to %ore than .>0 %illion addresses every day USPS is the $orld(s leadin' provider o) %ail and delivery services* o))erin' so%e o) the %ost a))ordable posta'e rates in the $orld 0n-ti%e delivery o) )irst class %ail reached record levels in 200+ 5n 0ctober 200+* USPS published Dision 20.9* a )ive-year strate'ic plan* coverin' the period 2009 to 20.9

!ea4nesses .. "irst Class Mail revenue decreased E22/ %illion* or 0./ percent* $hile volu%e decreased by >./ billion pieces* or >.+ percent* in 200+ 2. Decline in sin'le-piece "irst Class letters* $ith a decrease o) over 9 billion pieces o) %ail 9. ,he lon' ter% in sin'le-piece volu%e continued to decline* due to the i%pact o) electronic diversion as businesses* nonpro)it or'ani2ations*
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'overn%ents* and households continue to %ove their correspondence and transactions to electronic alternatives* such as 5nternet bill pay%ent* auto%atic deduction* and direct deposit #:-hibit =& >. <avin' additional real estate inventory )ro% 200= to 200+ increased the operatin' e-penses ?. 5ncrease in vehicle inventory i%pacted operational e-penditure ne'atively #:-hibit .0& /. 0peratin' e-penses increased by >?2 %illion dollars )ro% 200= to 200+ =. USPS co%pleted )iscal year 200+ endin' Septe%ber 90 $ith a net loss o) E2.+ billion +. Mail volu%e in 200+ totaled 202.= billion pieces* a decline o) 9.? billion pieces* or >.? percent* )ro% 200= 9. <i'h$ay transportation e-penses )or 200+ $ere E9*>99 %illion* an increase o) .... percent over 200= .0. !ir transportation e-penses at USPS )or 200+ $ere E9*0>= %illion* a ..9 percent increase over 200= 3nternal actor Evaluation .3 E/ Matrix

0e1 3nternal actors

Stren"t#s Non-auto%ation presort and "irst Class 5nternational letters e-perienced increases in volu%e Dependent on 'overn%ent )or additional )undin' i) needed Drop in )ield and career e%ployees could help reducin' the operatin' e-penses #:-hibit .9& Deliveries to %ore than .>0 %illion addresses every day USPS is the $orldFs leadin' provider o) %ail and delivery services* o))erin' so%e o) the %ost a))ordable posta'e rates in the $orld 0n-ti%e delivery o) )irst class %ail reached record levels in 200+ 5n 0ctober 200+* USPS published Dision 20.9* a )ive-year strate'ic plan* coverin' the period 2009 to 20.9 !ea4nesses "irst Class Mail revenue decreased E22/ %illion* or 0./ percent* $hile volu%e decreased by >./ billion pieces* or >.+ percent* in 200+

!ei"#t

$atin"

!ei"#ted Score

0.0= 0.0= 0.0/ 0.0+ 0.0/ 0.0= 0.0?

> > > > > > 9

0.2+ 0.2+ 0.2> 0.92 0.2> 0.2+ 0..?

0.0/

0.0/

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Decline in sin'le-piece "irst Class letters* $ith a decrease o) over 9 billion pieces o) %ail ,he lon' ter% in sin'le-piece volu%e continued to decline* due to the i%pact o) electronic diversion as businesses* nonpro)it or'ani2ations* 'overn%ents* and households continue to %ove their correspondence and transactions to electronic alternatives* such as 5nternet bill pay%ent* auto%atic deduction* and direct deposit #:-hibit =& <avin' additional real estate inventory )ro% 200= to 200+ increased the operatin' e-penses 5ncrease in vehicle inventory i%pacted operational e-penditure ne'atively #:-hibit .0& 0peratin' e-penses increased by >?2 %illion dollars )ro% 200= to 200+ USPS co%pleted )iscal year 200+ endin' Septe%ber 90 $ith a net loss o) E2.+ billion Mail volu%e in 200+ totaled 202.= billion pieces* a decline o) 9.? billion pieces* or >.? percent* )ro% 200= <i'h$ay transportation e-penses )or 200+ $ere E9*>99 %illion* an increase o) .... percent over 200= !ir transportation e-penses at USPS )or 200+ $ere E9*0>= %illion* a ..9 percent increase over 200= %otal

0.0? 0.0?

2 .

0.. 0.0?

0.0? 0.0> 0.0/ 0.0? 0.0> 0.0= 0.0= &.''

. . . . . . .

0.0? 0.0> 0.0/ 0.0? 0.0> 0.0= 0.0= ).,*

S!-% Strate"ies
Stren"t#s !ea4nesses

.. Non-auto%ation presort and "irst Class 5nternational letters e-perienced increases in volu%e 2. Dependent on 'overn%ent )or additional )undin' i) needed

.. "irst Class Mail revenue decreased E22/ %illion* or 0./ percent* $hile volu%e decreased by >./ billion pieces* or >.+ percent* in 200+ 2. Decline in sin'le-piece "irst Class letters* $ith a decrease o) over 9

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9. Drop in )ield and career billion pieces o) %ail e%ployees could help 9. ,he lon' ter% in sin'lereducin' the operatin' piece volu%e continued e-penses #:-hibit .9& to decline* due to the >. Deliveries to %ore than i%pact o) electronic .>0 %illion addresses diversion as businesses* every day nonpro)it or'ani2ations* ?. USPS is the $orld(s 'overn%ents* and leadin' provider o) %ail households continue to and delivery services* %ove their o))erin' so%e o) the correspondence and %ost a))ordable posta'e transactions to rates in the $orld electronic alternatives* /. 0n-ti%e delivery o) )irst such as 5nternet bill class %ail reached pay%ent* auto%atic record levels in 200+ deduction* and direct =. 5n 0ctober 200+* USPS deposit #:-hibit =& published Dision 20.9* a >. <avin' additional real )ive-year strate'ic plan* estate inventory )ro% coverin' the period 200= to 200+ increased 2009 to 20.9 the operatin' e-penses ?. 5ncrease in vehicle inventory i%pacted operational e-penditure ne'atively #:-hibit .0& /. 0peratin' e-penses increased by >?2 %illion dollars )ro% 200= to 200+ =. USPS co%pleted )iscal year 200+ endin' Septe%ber 90 $ith a net loss o) E2.+ billion +. Mail volu%e in 200+ totaled 202.= billion pieces* a decline o) 9.? billion pieces* or >.? percent* )ro% 200= 9. <i'h$ay transportation e-penses )or 200+ $ere E9*>99 %illion* an increase o) .... percent over 200= .0. !ir transportation e-penses at USPS )or 200+ $ere E9*0>=

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%illion* a ..9 percent increase over 200=

-pportunities S5- Strate"ies !5- Strate"ies

.. 0n avera'e* the co%petitors are %ore e-pensive in services they o))er co%pare to USPS 2. Aovern%ental control o))ers the ability to 'et e-tra )undin' as needed 9. More consu%ers are shoppin' online )or 'oods and services >. Aro$in' pac@a'e delivery to international %ar@ets ?. Creatin' 7oint venture $ith popular eCo%%erce shoppin' sites such as e ay* !%a2on* 0verstoc@* and %any others /. :-pansion into %ar@ets such as :urope* S. !%erica* China and Capan =. "or% 7oint venture $ith "ed:- and UPS to areas that USPS does not deliver currently
%#reats

.. Aet additional )unds .. 5%prove the $eb site )ro% the 'overn%ent by $ith better technolo'y replacin' old and and %a@e the site user outdated e3uip%ent* )riendly and then 7oin %achinery* truc@s and )orces $ith pri%ary auto%obiles $ith a %ore online %erchants such eco )riendly* )uel as e ay* !%a2on and e))icient ones #02* 0?* %any others )or online S?* S/& pay%ent processin' #0.* 02* 09* 0>* 0?* 42* 4+& 2. :-pand to international %ar@ets such as Capan* China* :urope and S. !%erica #4.* 42* 0>* 0/&

S5% Strate"ies

!5% Strate"ies

.. 4ea@ econo%y has .. Cut bac@ on Saturday i%pacted %any %ail delivery #S?* S/* businesses and ,2* ,9* ,>& consu%ers due to 2. 1educe bene)its and cut do$nsi2in' and cut additional labor )orce by bac@s ?G #S.* S9* S?* S/* ,2* 2. 1ise in )uel and 'asoline ,9& prices has i%pacted businesses and consu%ers ne'atively* resultin' in cuttin' bac@ in spendin' %oney on

.. Develop a ne$ %ar@etin'

and pro%otional plan by o))erin' discount i) online services are used throu'h USPS.co% #4.* 4>* 4+* 49* 4.0* ,.* ,2& 2. 1educe %ail delivery )ro% / to ? days a $ee@ #4.* 42* 49* 4/* 4+* 49* 4.0* ,2* ,9* ,>&

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9. >.

?.

/.

posta'e and pac@a'e delivery :%ail has replaced sendin' letter* cards and other docu%ents 0nline bill pay and receivin' bills and state%ents electronically have caused a %a7or drop in posta'e usa'e Co%petitors have a %ore advanced and user )riendly $eb site that attracts businesses and consu%ers Co%petitors have struc@ deals $ith popular businesses and retailers )or usin' their services $hen shippin' %erchandise

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6.

SPACE Matrix "S

Conservative
= / ? > 9 2 .

A""ressive

C!

5S
-= -/ -? -> -9 -2 -. -. -2 -9 -> -? -/ . 2 9 > ? / =

Defensive

-=

Competitive

:S

inancial Stabilit1 . S/ 1eturn on 5nvest%ent 8evera'e 8i3uidity 4or@in' Capital Cash "lo$ inancial Stabilit1 . S/ Avera"e Competitive Stabilit1 .CA/ Mar@et Share Product Buality Custo%er 8oyalty Co%petition(s Capacity Utili2ation ,echnolo'ical Hno$-<o$

9 ? 2 / / +.+

Environmental Stabilit1 .ES/ Une%ploy%ent ,echnolo'ical Chan'es Price :lasticity o) De%and Co%petitive Pressure arriers to :ntry Environmental Stabilit1 .ES/ Avera"e 3ndustr1 Stabilit1 .3S/ Aro$th Potential "inancial Stability :ase o) Mar@et :ntry 1esource Utili2ation Pro)it Potential

-2 -> -2 -9 -/ 5,.+

-/ -9 -> -9 -?

. 2 2 . .

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Competitive Stabilit1 .CA/ Avera"e

5+.)

3ndustr1 Stabilit1 .3S/ Avera"e

&.+

I-a-is: "S J :S K >.> J #-9.>& K ..0 L-a-is: C! J 5S K #->.2& J #..>& K - 2.+

7.

6rand Strate"1 Matrix

$apid Mar4et 6ro8t# Quadrant II Quadrant I

!ea4 Competitive Position

Stron" Competitive Position

Quadrant III

Slo8 Mar4et 6ro8t#

Quadrant IV

.. 1etrench%ent 2. 1elated diversi)ication 9. Unrelated diversi)ication >. Divestiture ?. 8i3uidation

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3.

%#e 3nternal5External .3E/ Matrix

%#e 3 E %otal !ei"#ted Score Stron' 9.0 to >.0 5 !vera'e 2.0 to 2.99 55 4ea@ ..0 to ..99 555

<i'h 9.0 to 9.99

5D

5D

D5

%#e E E %otal !ei"#ted Score

USPS Stores9 3nc. Mediu% 2.0 to 2.99

D55

D555

5L

8o$ ..0 to ..99

:.

;SPM
1educe %ail delivery )ro% / to ? days a $ee@ AS %AS . --0.0+ --5%prove $eb site and )or% partnership $ith online %erchants AS %AS > --0.92 ---

0e1 actors -pportunities .. 0n avera'e* the co%petitors are %ore e-pensive in services they o))er co%pare to USPS 2. Aovern%ental control o))ers the ability to

!ei"#t
0.0+

0.0=

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'et e-tra )undin' as needed 9. More consu%ers are shoppin' online )or 'oods and services >. Aro$in' pac@a'e delivery to international %ar@ets ?. Creatin' 7oint venture $ith popular eCo%%erce shoppin' sites such as e ay* !%a2on* 0verstoc@* and %any others /. :-pansion into %ar@ets such as :urope* S. !%erica* China and Capan =. "or% 7oint venture $ith "ed:- and UPS to areas that USPS does not deliver currently %#reats .. 4ea@ econo%y has i%pacted %any businesses and consu%ers due to do$nsi2in' and cut bac@s 2. 1ise in )uel and 'asoline prices has i%pacted businesses and consu%ers ne'atively* resultin' in cuttin' bac@ in spendin' %oney on posta'e and pac@a'e delivery 9. :%ail has replaced sendin' letter* cards and other docu%ents >. 0nline bill pay and receivin' bills and state%ents electronically have caused a %a7or drop in posta'e usa'e ?. Co%petitors have a %ore advanced and user )riendly $eb site that attracts businesses and consu%ers /. Co%petitors have struc@ deals $ith popular businesses and retailers )or usin' their services $hen shippin' %erchandise %-%A< Stren"t#s .. Non-auto%ation presort and "irst Class 5nternational letters e-perienced increases in volu%e 2. Dependent on 'overn%ent )or additional )undin' i) needed 9. Drop in )ield and career e%ployees could help reducin' the operatin' e-penses #:-hibit .9& >. Deliveries to %ore than .>0 %illion addresses every day ?. USPS is the $orldFs leadin' provider o) %ail and delivery services* o))erin' so%e o) the %ost a))ordable posta'e rates in the $orld /. 0n-ti%e delivery o) )irst class %ail reached

0.09 0.09 0.0/

. --. --2

0.09 --0.0/ --0..>

> --> -->

0.9/ --0.2> --0.2+

0.09 0.0=

0..

-->

--0.9/

--.

--0.09

0.09

0.. 0.0.

----> .

----0.2+ 0.0+ &.'(

----2 9

----0..> 0.2> &.=2

0.0=

0.0+

&.''
0.0=

----9 . . 2

----0..+ 0.0+ 0.0/ 0..>

----2 > 9 >

----0..2 0.92 0..+ 0.2+

0.0= 0.0/

0.0+ 0.0/

0.0=

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record levels in 200+ =. 5n 0ctober 200+* USPS published Dision 20.9* a )ive-year strate'ic plan* coverin' the period 2009 to 20.9 !ea4nesses .. "irst Class Mail revenue decreased E22/ %illion* or 0./ percent* $hile volu%e decreased by >./ billion pieces* or >.+ percent* in 200+ 2. Decline in sin'le-piece "irst Class letters* $ith a decrease o) over 9 billion pieces o) %ail 9. ,he lon' ter% in sin'le-piece volu%e continued to decline* due to the i%pact o) electronic diversion as businesses* nonpro)it or'ani2ations* 'overn%ents* and households continue to %ove their correspondence and transactions to electronic alternatives* such as 5nternet bill pay%ent* auto%atic deduction* and direct deposit #:-hibit =& >. <avin' additional real estate inventory )ro% 200= to 200+ increased the operatin' e-penses ?. 5ncrease in vehicle inventory i%pacted operational e-penditure ne'atively #:-hibit .0& /. 0peratin' e-penses increased by >?2 %illion dollars )ro% 200= to 200+ =. USPS co%pleted )iscal year 200+ endin' Septe%ber 90 $ith a net loss o) E2.+ billion +. Mail volu%e in 200+ totaled 202.= billion pieces* a decline o) 9.? billion pieces* or >.? percent* )ro% 200= 9. <i'h$ay transportation e-penses )or 200+ $ere E9*>99 %illion* an increase o) .... percent over 200= .0. !ir transportation e-penses at USPS )or 200+ $ere E9*0>= %illion* a ..9 percent increase over 200= SUB%-%A< SUM %-%A< A%%$AC%3VE>ESS SC-$E

0.0?

---

---

---

---

0.0/

>

0.2>

0.0/

0.0?

9 ---

0..? ---

. ---

0.0? ---

0.0?

0.0?

. > > 9 > > >

0.0? 0../ 0.2> 0..? 0../ 0.2+ 0.2+ ).&2 ,.)=

9 2 2 2 9 2 2

0..? 0.0+ 0..2 0.. 0..2 0..> 0..> &.*= ,.?,

0.0>

0.0/ 0.0? 0.0>

0.0=

0.0=

&.''

0.

$ecommendations
1educe %ail delivery )ro% / to ? days. Many consu%ers are %ovin' to$ard e-billin' since %any businesses are o))erin' incentives i)
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consu%ers are s$itchin' )ro% %ail to e-billin'. :-cept retailers* %ost businesses are closed on Saturday and Sunday. !ccordin'ly* i) the %ail is delivered Monday throu'h "riday* USPS can save billions o) dollars in operational costs M e-penses )ro% utility* )uel* salary and %any other e-penses. ,he branches should re%ain open )or patrons on Saturdays hal) days as they have been in the past.

<.

Epilo"ue
United States Post 0))ice continues to product sta%ps )or special events such as 0ly%pics and Citi2en(s Sta%p. 5ntelli'ent Mail "ull Service $hich $as i%ple%ented May o) 2009* too@ seven %onths to hit the . billion %ar@* but only )our %ore $ee@s to hit 9 billion. ,hat(s the nu%ber o) %ail pieces processed by the U.S. Postal Service since the pro'ra%(s i%ple%entation last May. ,he %ilestone %ailin' entered the postal distribution net$or@ the $ee@ o) Can. >* and the actual nu%ber $as con)ir%ed yesterday. ,he nu%ber o) 5ntelli'ent Mail "ull Service %ailers increased to .=.* a /0 percent increase )ro% %id-Dece%ber. ,o date* 5ntelli'ent Mail "ull Service has 'enerated E. billion in revenue. ,he Postal Service receives no ta- dollars )or operatin' e-penses* and relies on the sale o) posta'e* products and services to )und its operations.

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