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Contributor: Bryan Camoens View linked In Profile Posted: 05/12/2011 12:00:00 AM EDT
Process Excellence Networks Bryan Camoens speaks to 6 Six Sigma authorities who discuss the untapped opportunities in Six Sigma and where we will see their deployment in the coming years.
Seow Hong Xuan, Deputy Director, Lean Six Sigma Master Black Belt SINGTEL:
"Lean Six Sigma is a structured approach towards problem solving. People used to say Six Sigma only works for process that has controlled factors but it has been proven otherwise. People used to say Six Sigma is for manufacturing, again it has been proven otherwise. Many other industries are deploying in their areas. Importantly, Lean Six Sigma should be deployed and used as and when there is an opportunity in terms of Define, Measure, Analyze, Improve and Control. If you look at any happenings in the day-to-day activities, DMAIC just happens to everything. You dont know what you dont know, so just go forward and uncover any opportunities that come along with DMAIC."
I dont agree with this because impatient people use this phrase often which often leads to incorrect decision making. The Japanese companies (Toyota particularly) plans, plans, plans, plans, replans, replans, plans again and executes the plan right the first time. Western companies and some Asian companies plan, plan, become impatient with planning, execute, correct, plan again, execute the plan, correct the plan again, execute and finally maybe get it right! They lose a lot of time by following this method (if only they realized it!)."
Dumidu Ranaweera, Process Excellence & Lean Six Sigma Manager, for DIALOG AXIATA PLC:
Lean Six Sigma has been applied and tested in many areas of late and still keeps proving its potential. Green Lean Six Sigma (application of Lean Six Sigma towards reducing environmental impacts), Lean Six Sigma in Marketing, Lean Six Sigma Accounting, and Lean Six Sigma for SME are some new emerging areas of Lean Six Sigma application. For the future there can be also grown interest on how Lean Six Sigma tools can be used in Socialnomics i.e. mainly to enhance leverage of companies operating based out of Social media. There are many blue oceans in the Asian and African terrain that still needs to be explored even by the promoters of traditional methods of application. Lot of interest has also generated towards applying the concept in College education and making Lean part of the standard student curriculum.
Its an area that many organizations can think of venturing out from their normal operations. There is also huge potential and growing demand on academic programmes (i.e. specialized degrees) on Lean Six Sigma and online education and open source training material.
Remigus Saptono, Six Sigma Process Specialist for Goodyear Tire & Rubber:
"The consistency on implementing the program to become continuous improvement all the time. The Six Sigma method is not something frigid and can not become a creative solution for anyone. Creating the Six Sigma method as the main culture in the company will help us on seeking the opportunities to improving our product and services. The more we committed to implement it and evaluate it regularly the more we know our position in the business so we can creating some creative way to go in the competitors business and will knowing better what customer needs and wants. In my point of view, Six Sigma is the centre on continuous improvement cycle to create a competitive advantage in the business." About Process Excellence Network Process Excellence Network is a free to join online community, providing critical knowledge on the development of Process Excellence including Business Process Management (BPM), Lean, Change Management, Operational Excellence, Six Sigma, Risk Management, Customer Experience and more. We provide the forum where key industry experts and organizations share their experience, knowledge and tools, and your practitioner peers connect with one another all over the world, both face-toface and online. Membership is free, the content is priceless. Join the Process Excellence Network Linked In Group today! LinkedIn Process Excellence Network (PEXN)