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E R P
I M P L E M E N T A T I O N
E T H I C S
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In- my opinion Enterprise Resource Planning couldnt be only computer applications, Software or other solutions, it should be policies, procedures, companys behaviors or it should be defined as What to follow within an organization to reach what planned to and requested goals.
Introduction
ERP stands for Enterprise Resource Planning is not Just a Business Solution; it is a company culture, procedures and policies.
RP Implementations is not building a system or installing a new software but in reality it is a big world where people could gain knowledge, experience and communication skills. Usually people who are working in such these fields are well educated, have strong knowledge in business best practices, deep knowledge in business areas to be sure that whatever the ERP application which they are implementing could meet business needs and cover business requirements.
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Good Argument William Shakespeare is said: Life is only Minimum great theater, and that all men and women are the only players on this stage.
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E T H I C S
We can translate the same in ERP implementation real world as Each team member should play his rule professionally, for the interest for his project, meeting that implementation objectives without wrong decisions, faults, or / and wrong practice. In the Real World Faults, additions or missing paragraph in a play could add unique favor and draw special smile for the attendances, change plays scenarios could make some fun when the actors are presenting the play but in ERPs it could lead to Implementation failure Or late in delivery which is the main ERP Implementation constrains and highly risky failure key factors. Actors who are presenting a play in theater should have actors ethics as well as ERP member should have the same ethics to give the best presentation for the attendances whom are basically the ERP implementation stake holder.
Work and business ethics should be placed inside the employees but even the implementation of an ERP should have its own ethics.
Summary of ERP Implementation Ethics Team Work Dont create competition environment within your ERP implementation team
Competition is like a war which basically difficult to be fair, the results of any ware since 1990s produced a lot of losses for the winner or loser. In ERP Implementations members Competitions, the result will not heart anybody or destroy cities but it will have effects on the project, ERP implementations, the project goals and the main result it will destroy the communication panels, relation between implementation member team who will work in the same ERP implementation or usually who will continue working with other ERP Implementations projects again and again. Best ERP Implementations player, who is good player within the same team, most time during ERP implementations resources are communicating as well as project manager or team leaders.
One of the most popular ISO standards and procedures is to write what you are planning to do, one of PMI concepts that when you are not planning then you are planning to failure.
ERP Implementations member should plan what they have to do, what they are doing, what/when to achieve and how to close the achievements. When you did a task or finish phase or when you are moving from phase to phase/from task to task always try to record or write what you achieved , what you did or note down the learned lessons from the previous experiment. One of PMI standards for managing the projects professionally: During most of the project processes Project Team has to update the organizational Process Assets where you will record what you achieved or what you faced, what you solved or what needs to be solved. .
I gain this knowledge before you then never think that you will know it more than me. If you are always keep updating and developing your knowledge then when you transfer it to other members then your knowledge base size will be always larger than the others. During ERP Implementation, try always to gain knowledge, experience from other ERP Implementations sides, colleges, team member, leaders, managers, prospects, and customer or from practice.
Always help yourself then help the others in the most dangers situations, if you didnt help yourself first may be you will not be able to give help hands to others. ERP Implementation Team could be defined as : who are related to the ERP Implementations either who are implementing, giving requirements, coordinating, monitoring, or will get the final benefit from ERP Implementations in another world they call it Project Stakeholders in PMI definitions. Who are implementing the ERP; most probably will not be one resource and usually they are a team of two or more members, so always dont hesitate to give help hand for other resources if they need your help and remember that all of you are targeting the project scope. In the other hand dont waste your time in helping the other before helping yourself, once deliverables is better than zero deliverables; sure that ten is the best but in the worst scenarios one is better than zero. ERP Implementations usually is applying or implementing software, you are the expert of the software and you know all functionalities which could be hidden to other parties so always try to be fair in satisfying the others, suggesting the hidden functionalities. Dont hide what you know, to gain what other knows Changing ERP resources usually happen within ERP Implementations either it is not recommended but when this happen; Remember: You are replacing one of your team members or collogue, as one of the most important ethics which you should focus on is respect your team member. When you are replacing any team member, may be you will find some activities are missing, tasks not have been done yet, you faced some troubles because of the previous team member lack in experience or other reasons, In this case try to remember that people are interacting based on the conditions at that time and based on the surrounded environment. Try to find the reasons for that member and dont blame him, dont say badly about him because you dont know the conditions at that time.
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Always give the knowledge before somebody asks you about; You are loyal to your qualified team, so be ready Respect your team, be positive with your team, all team members not necessary your friends but colleges respecting should guide you. Always raise the issue to who is managing the implementation or to who is interested in the implementation and can make decision. Be project oriented member and dont forget to monitor your tasks and do your best to achieve it
then help the others you have the same goal such as other member has.
Note
Solving problems is one of the skills which distinguish people from each other; it could be built by being educated, good learner and open for experiments.
Communication Ethics
In ERP Implementations there will be always a place where team member usually meet, discuss and work; it could be called ware room. Be polite in providing new ideas, new suggestions always are preferable but keep in mind it shouldnt be executed it is suggestions only. Always keep in mind to discuss and raise the issues within team member only, dont talk in front of strangers or if other are involved. Discuss the other behaviors individually and dont discuss it in public. One of the most team conflicts resolving tool is confronting which will guide to win- to win situation as per PMI School. Most of team communication should be using verbal communication type, it is better if it is written but in normal team communication it should be face to face communication.
Try always to do the right thing in right time, as mentioned above plan what you are going to do, when and what to do. If you dont know what is the right thing then try to ask, learn, and read to build a solid background of the right things which you have to do. Your manager is the responsible of deliverables but be sure it is your deliverables not his deliverables, so be careful when you are applying the right thing. You are applying the good things because you are good
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During ERP Implementation, remember you are a target for shareholder to get the maximum knowledge from you, be honest of what you are telling the others. Others are waiting your consultations to take decisions, so take a small breath then tell the other the honest and the right things, if you dont know then tell that you dont know or promise that you well get it and come back to them. Always, be sure that you are telling the right thing : not expectations or personal opinions, me be you are right or wrong where you will drive the decision to be failure. Be modest always
Be fair in judgments, usually when you are implementing an ERP then stakeholders usually see what they are following right now is the true but you are coming to change most of what they are following, so be fair in judging if they ask you about your opinion and try to be polite as much as you can when you are telling them the best practice or what you are going to apply.
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Professionalism is one word but it is very difficult to get the full meaning of it, but you are the guide of what should be the best and leading the Implementations to reach the best; so guide it to the best to reach the goals.
Dont be Selfish
Remember, you are one of a team, you are not alone and people depending on you to do their tasks, think about others and how they can achieve their tasks if they are depending on yours. People around you have a lot of goals to achieve, try to be positive and help them to achieve it
:Professionalism
is one word but it is very difficult to get the full meaning of it, but you are the guide of what should be the best and leading the Implementations to reach the best; so guide it to the best to reach the goals.
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Usually people are able to solve their own problems by themselves but in other scenarios they will have complex problems which need help hand from other team member. Try always to put you hand in solving problem; it will give you two main benefits: A. Increase your skills in problem solving. B. Solve the main problem which will be an added value to your team.
Remember
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Information Confidentiality
We talked about copy writes and how we should respect the other people inventions, but he information confidentiality is one of the most important ethically factor within the ERP Implementation. People usually spends a lot of time to gain the others trust, the stakeholder of your ERP implementation is trusting you because you have their information, data, business cycles, business success factors which should be considered as nonsharable information. Try always to gain your implementations stake holders trust by keeping their secrets which they trust you when they told you about. One of the most important habits in ERP implementation: Implementation team members have to give some examples about different ERP areas, so they have to tell about previous experiments, try always not to tell the others of whom you are taking about or try to use X concept to hide the names of your examples. The previous experiments and the other experiments are good lessons to you and your team which should be utilized in the proper way to increase your organizational assets processes.
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Share with me your comments, inquiries, and notes to enhance our knowledge and make changes which will could be a success factors in our life.
Bahaa Al Thebian Project Management Volunteer Program Manager ERP Consultant Phone +966 567 02 6060 Skype Bahaa.Thebyan
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