Definitive system guide

January 2006. The OmniPCX Office and OmniPCX Edition were voted the Best buy telephone systems.

Index
Page 3 Alcatel the Number One in award winning communications solutions Alcatel Telephone Systems Alcatel Solutions Table Alcatel OmniPCX Office Architecture Overview of Alcatel Handsets Series 9 and 8 Page 4 Page 6 Page 7 Page 8 Page 13 Voicemail Auto Attendant Personal Assistant Music on Hold Page 14 VoIP Page 16 Eye-Box Page 18 New OmniPCX Office Software Release 5.0 Page 20 Alcatel Data Networking Products Page 21 More Advanced Data Applications Page 22 Alcatel XML Applications Page 23 Alcatel OmniPCX Office Features List

Alcatel the Number One in award winning communications solutions.

Alcatels Mission Statement Alcatels mission is to allow small and medium enterprises to take full advantage of new information and communications technology by bringing easy solutions perfectly adapted to their needs. This will help them develop their business presence, improve their interactions with customers and partners and increase their profitability. Alcatel has been a leading global communications solutions provider for more than a century and has designed and engineered innovative, state of the art technology that has won awards and satisfied customers around the world. It is a primary source of new technologies for the communications industry, with, in 2005, 56,000 employees in 160 countries who generate sales of 13.1 billion. Alcatel is Number One in broadband, switching, optics, space telecoms and Number One in SMB Telephony in Western Europe. It currently supports 500,000 enterprise customers. Its Omni product family is the most highly regarded set of IP communications solutions in the industry. It continues to be widely acclaimed by the most respected industry analysts for its vision, innovation and implementation of open standards.

Page 10 Alcatel System Applications DECT Page 11 Call Queuing and Routing Page 12 PIMphony, a Computer Telephone Integration Application

January 2006. The OmniPCX Office and OmniPCX Edition were voted the Best buy telephone systems.

Jeff Booker, Assistant Practice Manager and IT Manager of Latham House Medical Surgery, said Alcatel is a recognised market leader and the OmniPCX Offices extensive feature set represented the best overall value for money. This installation is cutting edge it will enable us to significantly improve staff performance and call-handling efficiency.

Alcatel Telephone Systems all you need is in one box.

The Alcatel OmniPCX Office is the best solution for your business, it is flexible, modular, powerful and cost effective all in one box. It can manage and converge all your voice and data traffic and a host of applications, making it future proof and can be customised to your requirements. It is so simple to set up and you wont need an IT specialist. For small to medium sized businesses the challenge is to establish links to customers, suppliers and networked resources, while maximising staff efficiency. Alcatels answer to this challenge is the OmniPCX Office The Alcatel Compact Edition is a truly professional telecommunications solution designed to address the small 6 20 user market. The system delivers failsafe reliability and access to a powerful range of telephony applications from the most basic, such as conference calls and Music on Hold to the more advanced that include Embedded Voicemail (page 13) DECT Mobile (page 10) Personal Assistant (page 13) CTI Server (page 12) VoIP (page 14) Gain a competitive edge within your target market Alcatel OmniPCX Office will Increase customer loyalty and satisfaction Improve employee efficiency Optimise management and business operations Alcatel OmniPCX Office is A flexible system that will grow with your business; you only pay for features that you need, when you need them A guaranteed long term investment value, due to its robustness, reliability and high performance A state of the art solution enabling you to benefit from the latest technologies, such as Voice over Internet Protocol An easy system to install and maintain, locally or remotely Alcatel OmniPCX Office is designed for companies with 6-200 users. Alcatel can also offer a system for larger businesses with up to several thousand users called the OmniPCX Enterprise.

Each of these applications are addressed in more detail on the pages indicated.

Alcatel Solutions Table tailored to meet any of your business requirements.

Alcatel System Solutions
OmniPCX Office/Compact Edition DECT Handsets Flexible Architecture Call Queuing and Routing PIMphony Voicemail Auto Attendant Personal Assistant Music on Hold Pg 13 VoIP Eye-Box Office R5.0 Data XML Applications Applications

Alcatel OmniPCX Office Architecture technology that delivers the complete business system solution.
The OmniPCX Office offers a complete suite of applications for telephony, Internet access and data applications in one solution. It is designed to suit all the needs of a small business.
Voice + Internet + Data all in one box
Large terminal range CTI application Voice over IP Application openness Cache server

Business requirements. Questions and answers.

A solution that integrates Data, Internet and Voice. A system that grows with your business. A system that is easy to expand, with no additional hardware and cost. Offices that require to be linked to the same system. Field sales teams on the move who need to be connected to the companys telephone system. In contact with your suppliers/customers when on the move around the office. All incoming calls to be managed efficiently.

The diagram below shows how you can choose applications that are right for your business.

Pg 4/5

Pg 8/9/10

Pg 7

Pg 11

Pg 12

Pg 14

Pg 16

Pg 18

Pg 20

Pg 22

                               

Personal assistant

Proxy server Voicemail Firewall

Email and unified messaging Intranet server

LAN and file server DECT mobility Easy to manage system

Fast internet access

Secure remote access VPN

Telephony features on your PC.

Alcatel Absolute Limits

Users Maximum 236 users This can be a combination of Analogue and Digital extensions, as long as total extensions do not exceed 236 Analogue users Digital users IP users H323 Clients DECT Mobile terminals Base Stations 196 236 200 130 Trunks Analogue trunks Primary Rate Physical Accesses ISDN Physical Accesses H323 or SIP trunks 72 9 10 96 Attendant Group 8 with 8 attendants in each group Call Centre Total Simultaneous Agents Agent Groups Agent Assist Supervisor Consoles

Save costs on a receptionist.

Move into the IP world of convergence. A server, which is an integration of voice and data. A professional service to your customers with a greeting message. First impressions count when you receive calls from new customers. Promote your business constantly even when customers are on hold waiting to be served.

120 60

Server Limits Voicemail ports 8 Voicemail storage 200 hours Directory entries 3000 Groups (Hunt/Broadcasting/Pick-up) 50 with 32 subscribers in each group

32 8 32 4

Overview of Alcatel 9 Series Handsets Digital Key Telephones

The Alcatel 9 series of desktop telephones comes with a set of features designed to improve your business communications. Listed are the key features of each specific telephone within the 9 series range.
All telephones can be wall mounted, and available in Ice Blue or Urban Grey.

Overview of Alcatel 8 Series Handsets IP Touch VoIP telephones

IP Touch offers the full range of telephony services found in Alcatels acclaimed OmniPCX servers Enterprise and Office that are unsurpassed in terms of functionality, easy to use features, reliability and quality of service. It delivers the best business communications service whenever you need it. Overview A new range of full-featured desktop telephones, to meet all your business communications needs Innovative designs Enhanced audio quality Accepts external applications Alcatel offers so much more than just a telephone... Listed are the key features of each specific telephone within the 8 series range.
All telephone handsets feature; Navigator, Adjustable Volume Keys and Six Programmable Keys with LED. They can be wall mounted and are available in Ice Blue or Urban Grey.

Digital 4019
20 character display Hands free Dedicated function keys Dial By Name (on Omni PCX Office only) Navigator 2 directions Adjustable volume key Mute key with LED Message key with LED

Digital 4029
Medium adjustable display 2 x 3 contextual keys Alphabetic keyboard Hands free Dedicated function keys Dial By Name Navigator 4 directions 3.5mm headset plug

IP Touch 4018
20 character display Hands free Dedicated function keys Dial By Name (on OmniPCX Office only) Additional PC connectivity with switch

IP Touch 4028
Medium adjustable display 2 x 3 contextual keys Alphabetic keyboard Hands free Dedicated function keys 3.5mm headset plug Dial By Name Additional PC connectivity with switch

Digital 4039
Large adjustable display 2 x 5 contextual keys Alphabetic keyboard Hands free Dedicated function keys Dial By Name Navigator 4 directions 3.5mm headset plug

IP Touch 4038
Large adjustable display 2 x 5 contextual keys Alphabetic keyboard Hands free Dedicated function keys 3.5mm headset plug Dial By Name Additional PC connectivity with switch

IP Touch 4068
Very large adjustable colour display Bluetooth 1.2 Wireless Technology 2 x 5 contextual keys Alphabetic keyboard Hands free Dedicated function keys 3.5mm headset plug Dial By Name Additional PC connectivity with switch

Alcatel System Applications Digitally Enhanced Cordless Telephone designed for those who need handset mobility while in the office.
Mobility in communications is a vital element for success in todays business environment. It means greater staff efficiency and you will always be reachable and in touch with whats happening. You will have all the advantages of a wired system plus freedom of movement. Customers are able to get through to the right person, every time. Continuous communication on the move

Call Queuing and Routing improve customer service and maximise call handling efficiency.
Alcatel offers a professional solution for managing the distribution of incoming calls. It allows every call to be immediately and efficiently connected to the most appropriate person or service. It delivers advanced call queuing and call routing functions, to optimise management of a large flow of incoming calls. At the same time it protects the quality of service for the caller. It is particularly easy to install, configure and use, thanks to its intuitive graphic user interface. A complete set of applications is available The Agent Assistant to help those answering the calls The Supervisor Console to help the supervisor monitor call traffic The Statistics Manager to produce historical reports, so enabling you to make decisions that improve customer service in the future

Handsets
Alcatel Mobile 100 Reflexes designed for employees who are sometimes away from their desks. This handset is a convenient and practical solution for the needs of most companies. Alcatel Mobile 200 Ex Reflexes specially designed Ex-approved handsets for safe operation in designated hazardous areas.

Alcatel Mobile 100 Reflexes

Alcatel Mobile 200 Ex Reflexes

Alcatel Mobile 200 Reflexes designed for people who are frequently away from their desks. The handset is lighter in weight and has a ringer, backlit display and keypad and built-in loudspeaker.

Alcatel Mobile 200 Reflexes

Key solutions Full capability features multiline, call by name, supervision Twinset capability one wired and mobile Vibrator (M200) Volume adjustable Loudspeaker Back light (M200) Large graphic display DriveKeyTM High traffic capacity Full roaming and handover The same feature level as a fixed digital set High security Additional options Outdoor base station Explosion proof base station Gain/directional antenna to optimise coverage

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PIMphony, a Computer Telephone Integration Application software that controls inbound and outbound calls from a PC.
Alcatel PIMphony is a Personal Communication Management software that controls inbound and outbound calls from a PC. PIMphony is a CTI application fully integrated with the Alcatel OmniPCX Office, that uses telephony information from the system to deliver a high level of telephone services. This becomes fully integrated with an end users PC and application environment. It can improve customer service by keeping track of a call. Key PIMphony features and benefits Call control management Embedded call log 15 programmable call shortcut keys Up to 200 users are available delivered free with your system 25 available on a 60 day try and buy basis, call your account manager for details Additional Options PIMphony Pro interacts with these customer databases listed below to enable a personalised welcome to inbound calls OutlookTM GoldmineTM ACTTM AccessTM Lotus NotesTM PIMphony Team lets you see the status of all users on the system, helping the operator handle calls PIMphony over IP allows you to access all the features of your system when away from the office

Voicemail provides a personal greeting and takes your call as a message.

Voicemail can provide you with three different greeting messages, integrated in the system that enable you to be contactable at any time. Key Voicemail solutions Minimum 2 ports and 60 minutes of recording time Personal greeting LED on the telephone, external notification, voice prompts and automatic ring back

Forwarding, play, skip and call back Password protected Remote consultation Available on an analogue station Appointment reminders

Auto Attendant Provides a company greeting and routes callers to their required destinations.
All businesses can create a good first impression with a professional welcome, which is easy to manage and understand. Features available include Free dialling the caller is asked to enter an extension number Transfer to extension the caller is connected to a pre-defined extension number Transfer to operator Leave a message Mailbox the caller is connected to a pre-defined mailbox Forwarding to an outside line Automatic transfer of incoming faxes and modem Separate day/night services Information message Submenu offering another ten choices

Personal Communication Management Software screen example

Dial by name Open contact card Call log Voicemail notification

Personal Assistant the telephone number that follows you around.

One telephone number that enables you to be contacted internally and externally and follows you where ever you go. This application needs no extra hardware. Key Personal Assistant benefits Automatic call routing the different destinations can be defined by the user Voice guided menu to the caller 5 different destination options on which callers can reach you Additional Options Voicemail options DECT mobility

Up to 8 simultaneous communications

15 programmable function keys

Screen pop customisation

Music on Hold customise your companys marketing message for all incoming calls.
Call board Hang up hold, transfer, conference

Music on Hold tune Musicatel is included in the OmniPCX Office for which you do not need a Performing Rights Licence. If you would like Messages on Hold to market your companys services, these can be provided for a duration of up to ten minutes.

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Voice over Internet Protocol enabling you to make calls over your data network instead of a fixed telephone line. Switch to an Alcatel IP solution to improve your profitability.
Globally, 75 per cent of multi-site operations and large businesses are migrating to an IP business environment. Switching to Alcatel IP communications solutions will have an immediate effect on your bottom line. Alcatel IP communications solutions help optimise resources. They offer maximum flexibility whether network management is an internal resource or outsourced. Incorporating the latest technologies, they are based on open standards to provide compatibility with equipment you may already have. VoIP offers High reliability Complete scalability allowing any number of users to be connected across multiple sites. Architectural flexibility you can migrate smoothly at your own pace and where it makes economic sense. Simplified management one single open platform, to monitor both voice and data environments. Intelligent networking provides benefits of cost reduction mechanisms to all users across sites. Applying IP does not mean you have to throw away existing equipment. Only with Alcatel can you decide the pace of your migration, workstation by workstation, department by department. Making it entirely your decision allows you to assess the existing infrastructure, highlight strengths and weaknesses, measure readiness to adopt IP. From there you can map the migration route through the organisation. IP Telephony The Alcatel OmniPCX Office is a native VoIP appliance, providing all the benefits of IP telephony including complete scalability, improved management and reduced telephone costs. The Alcatel Reflexes IP telephones, Alcatel PIMphony IP edition, have the same voice quality as standard Alcatel Reflexes terminals. IP Trunking OmniPCX Office IP Trunking solutions can support the mixing of voice and data on the same network to save money on inter-site telephone calls. These solutions are particularly popular among multi-site businesses that call long distance and/or internationally.

Diagram shows networking Capabilities using VoIP

Head Office
IP Telephony OmniPCX Office OmniPCX Office

Branch Office
IP Telephony

Internet

IP Trunking

IP Trunking

Router /ADSL Modem

Managed WAN

Router /ADSL Modem

Router /ADSL Modem

Home Worker

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Eye-Box an integrated voice and data server ready to use instantly.

Alcatel responds to the constantly changing needs of businesses with a simple, yet effective answer. The Alcatel Eye-Box solution enables network setup and management, with the sharing of Internet services, while still offering communications and information solutions. It is dedicated to delivering a global converged voice and data solution. Eye-Box strengths Easy to install and ready to use Reliable performance High level of security and power Compatible with all existing client desktops Modular and simply evolutionary Cost effective integrated solution State of the art technology Open IT and productivity applications Centralised administration interface for all services and applications Alcatel Eye-Box Compact Edition Dedicated to very small and medium sized organisations, with up to 25 users The most silent desktop server on the market Alcatel Eye-Box Premium Edition Smart SMB server Relevant to single or multi-site organisations, with up to 300 users The advantages for every organisation Keep your investment under control, by paying for the services you need, while keeping company data and information exchanges secure Automatic updates, to save time with deployment Quick access to company information for a more efficient reaction Better sharing of resources and data These are all ways to improve relationships with your customers and suppliers.

Eye-Box Compact Edition

Secure Router Pack
Network management LDAP Directory Sharing of Internet connectivity Security Firewall Content filtering Proxy ... VPN, ... Virtual Desktop File Sharing Database management Antispam

Eye-Box Premium Edition

File & Print Server Pack Hosting & Database Pack Optional Softpacks Telephony Integration Pack
Automatic detection of the OxO IP address
Kaspersky Antivirus

Messaging & Portal Pack

Email Server

Antivirus

Print Server

Internet, Extranet & Internet websites hosting

Telephones Admin telephones set up from the Virtual desk Unified Messaging Calls forwarding management Click to call PIMphony

Openet URL Filtering

Outlook/PDA Synchro

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New OmniPCX Office Software Release 5.0

the new version software application for fixed and mobile convergence.
In June 2006 Alcatel launched the new software version OmniPCX Office R 5.0. This software will deliver one of the most advanced IP telephony solutions in the world by providing a SIP ready IP telephony communications solution. The Alcatel OmniPCX Office Release 5.0 provides A new direction towards the IP communications era A step towards fixed/mobile convergence A brand new efficient and flexible business model Evolution to SIP Take advantage of public networks evolving to IP by connecting SIP trunks to Alcatel OmniPCX Office. This will give you benefits in lower call costs and greater number portability On-site IP mobility solution Alcatel OmniPCX Office allows you to have the ability to leverage your wireless LAN infrastructure for both voice and data Off-site mobility solution where workers on the road can keep their standard mobile telephones and benefit from telephony services PIMphony attendant a software application enabling the operator to manage incoming calls and supervise every extension on the system The Alcatel 8 and 9 series desktop telephones come with new options with the new Alcatel OmniPCX Office Release 5.0 Alcatel 8 Series Alcatel IP Touch 4068 Bluetooth 1.2 handset the telephone is easy to use with a Bluetooth handset or headset Alcatel 9 Series New Interface Modules for Alcatel 9 series are. The Multiple UA (User Access Protocol) Interface Module connects up to three telephones on one line. AP (Access Point) Interface Module connects to an analogue device, such as faxes and telephones using just one line. SO Interface Module, will let you take advantage of ISDN services, such as video conferencing on your desktop. V24 Interface Module will send call cost information to a call logging system.

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Alcatel Data Networking Products OmniStack LS 6200 family of data switches provides quality and security for all voice and data.
The Alcatel OmniStack LS 6200 is the ideal switching hardware for your data network. It supports advanced quality of service and security for outstanding voice and video with its superior user and traffic classification capabilities. It enables you to connect PCs, printers and IP telephones together simply providing quality and security that you need when using VoIP . Every OmniStack LS 6200 switch provides four, simultaneously operational, wire-speed Gigabit Ethernet ports to connect to a corporate data network. A compact, one unit (1U) high form factor, all in one stackable design and comprehensive set of features makes the OS 6200 perfect for the following applications Enterprise workgroups Branch offices Power IP telephones down the data cable The OmniStack LS 6200 switches are available as 24 and 48 port switches with or without power, over Ethernet to power IP telephones down the Ethernet cable. They are OS-LS-6224 OS-LS-6224P OS-LS-6248 OS-LS-6248P

More Advanced Data Applications a complete family of solutions for larger companies.
The OmniStack LS 6200 family is Alcatels newest, fixed configuration Fast Ethernet family of switches. The OS-LS 6200 family complements the existing portfolio of Alcatel enterprise fixed-configuration workgroup switches, which include. OmniSwitch 6600 family switches: layer 3 10/100 stackable OmniSwitch 6300 family switches: layer 2+ 10/100/1000 standalone OmniSwitch 6800 family switches: layer 3 10/100/1000/10000 stackable Alcatels fixed configuration switches are part of the larger Alcatel enterprise portfolio that includes the modularbased OmniSwitch 7700, 7800 and 8800 series of core switches. Together, this portfolio offers a complete edge-tocore solution with high availability, intelligent performance, and enhanced security in an easy-to-manage, flexible and scalable package.

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Alcatel XML Applications allow you to manage your handset directory - direct from your PC.
XML is a language used to structure and define information on the web. Application Openness of the 8 series The IP Touch 8 Series terminals (except the 4018 set) have the ability to access and display XML Business and Communications applications such as free desktop environments, presence and video management, security and alarm management. These applications can be developed by one of Alcatels applications partners to customise IP Touch to the unique demands of your business. Applications currently available IP Touch Caller Display Displays the calling/called persons photo Images stored in an LDAP or X500 directory IP Touch Directory Display of contacts information The user can then make a telephone call directly from the application screen IP Touch DoorCam Automatic intercom dialling Display of the image from the camera located at the door Door can be opened from any designated IP Touch telephone IP Touch Instant Messenger Send a SMS/email from an IP Touch to an IP Touch/GSM/PC Identify at a glance who you are calling Cost saving no need for a receptionist Send a SMS instead of a call

Alcatel OmniPCX Office Features List

Architecture Linux operating system Power back up Call server Integrated call centre Voicemail Automated Attendant Hunting groups Greetings messages Music on Hold Directory entries Automatic Route Selection (ARS) Automatic Call Distribution (ACD) Terminals & workplace Analogue terminals Digital (Reflexes) terminals DECT and WLAN mobile terminals IP telephones Softphones H.323 terminals (V2) CTI server Integrated CTI Server (CSTA/TAPI) PIMphony Clients with integrated CTI server CSTA Monitoring and Sessions Communications ports Analogue trunks Leased lines (Q931 and DASS) Primary Rate Access Basic Rate Access IP trunks (H323 and SIP) E-server Shared Internet Access ISDN External ADSL Modem or Router Firewall Proxy/Cache E-mail server VPN Remote Worker (PPTP/IPSec) VPN LAN-to-LAN (IPSec) LAN infrastructure & services Embedded LAN Switch LAN services DHCP/DNS File server OmniPCX Office capacities Terminals, workplace and mobility Reflexes + Analogue sets 236 Reflexes terminals 236 Mobile Reflexes terminals (DECT) or Mobile IP Sets 120 Analogue sets 196 VoIP users (e-Reflexes +IP PIMphony) 200 H323 Client 150 PIMphony Clients with integrated CTI server 200 Add-on modules (max. 2 per terminal) 136 S0, V24, Analogue Plugware 48 V24 Metering Plugware 1 IBS radio base station 60 Call server Voicemail ports 2 - 8 Voicemail storage from 60 mins to 200 hours with a hard disk Greetings 8 Languages from 2 to 4 Call centre 8 groups, 32 agents Directory entries 3,000 Abbreviated numbers 2,200 System Music on Hold 16 sec Customisable Music on Hold from 2 to 10 mins ARS entries 3000 Metering tickets up to 1,000 tickets NMC (Network Management Centre) tickets with hard disk up to 30,000 tickets Groups (Hunting /Broadcasting /Pickup) 50 (with up to 32 subscribers in each group) Attendant group 8 (with up to 8 attendants in each group)

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