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his month, the CQC announced it was time to have a conversation on whether hidden cameras and secret shoppers should be considered as a means of monitoring care homes and care agencies. Outlining these options as part
mental wellbeing of those being subjected to potential invasions of privacy. A resident living with dementia may not be in a position to decide whether or not they would want to be filmed. Perhaps the idea that in order to promote and sustain ethical practice we need to introduce more surveillance and spotchecking is ultimately misguided. The end of the horrendous violations showcased in a series of high profile exposs have been attributed to secret filming. But, perhaps, what ought to be taken from this is not the success of covert filming, but rather the failure of other processes to protect service users. There are also many practical questions to be answered. Who would be responsible for paying for and installing the cameras, for maintaining them and for monitoring the recordings? Given that there are just short of 18,000 residential and nursing homes in the country, the logistical and financial issues involved are enormous. Many commentators have questioned this perceived focus on creating a surveillance culture, arguing that attention should be given to promoting excellence in care provision and in training new carers. Davina Ludlow, director of carehome.co.uk, a leading guide to care homes, expressed concern over Ms Sutcliffes proposals. She said: We need to train, support and inspire the next generation of carers; not create a Big Brother culture where people are afraid to do this vital job. The coming conversation about hidden cameras will no doubt be a heated one. There are many who will argue that covert filming risks violating the dignity of service users and demoralising those who care for them. A much more effective approach may be to learn from practitioners and services that provide exemplary care and aim to roll out the education and support systems that are required to make this happen across the board. Not just because people feel they are being watched.
Zara Rubin is an Account Executive at PLMR, the leading For more information about public affairs and public relations consultancy for the health & social HARMONY visit: www.meridiancare.co.uk/harmony care sector.
between residents and their carers. Janet Pearson from Kingsfield accepted the accreditation plaque on behalf of her team at Kingsfield at a recent event for all Meridian managers. [Pictured, L-R, Janet Pearson and Sharon Wood] The programme has generated interest from around the world, with the most far flung request for information coming from Australia.