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Chapter 1 Introduction: The principle of management by objectives rightly suits the financial services management. The basic objectives of management in financial services are cost effectiveness, efficiency in service quality and profitability. In this service sector quality counts more than the quantity. Management of financial services requires a combination of talents in marketing & area, finance area and in HRD capital market deals with raising of finance, arranging for loans, creating in capital and securities, etc. But being a service sector market management of a human component is vital for its operation. Capacity to take decisions and right decisions in time is essential part of capital market management. Corporate data and information is available, it is the manager's competency to pick up the correct information, analyse it and draw a correct conclusion market and investment analysis requires an expert financial manager. Meaning of Financial Services: The term "Financial Services" in a broad sense means "mobilizing and allocating savings". Thus, it includes all activities involved in the transformation of saving into investment. The financial service can also be called 'financial intermediation'. Financial intermediation is a process by which funds are mobilised from a large number of savers and make them available to all those who are in need of it and particularly corporate customers. Thus, financial services sector is a key area and it is very vital for industrial developments. Definition The term financial services can be defined as the activities, benefits, satisfaction connected with the sale of money, that offer to users or customers, financial related values. NATURE OR CHARACTERISTICS OF FINANCIAL SERVICES The financial services has the following characteristics: 1. INTANGIBLE: Financial services cannot appeal to a buyers sense of touch, taste, smell, sight or hear. Thus an organization providing financial services is largely dependent on the feedback from the public as to effectiveness, quality and attractiveness of the services rendered. 2. DIRECT SALE: Direct sale is the only possible channel of distribution. There are no middleman in between. In order to ensure that the services are available at the right time and the right place, simultaneous production and distribution of financial services is undertaken by the service organization. 3. HETROGENITY: In order to provide a variety of financial and related needs of different customers in different areas financial service organization has to offer a wide range of products and services. They provide special services to industrial customers and retail services covering insurance money receipt or storage etc. 4. FLUCTUATION IN DEMAND: The demand for certain categories of financial services ex. Life insurance, its demand fluctuate according to the level of general economic activity. This factor puts extra pressure on the role & functions of marketing and insurance organization. 5. PROTECT CUSTOMERS INTEREST: The responsibility of any financial service organization to protect customers interest is important not just in banking and insurance but also in other sectors of the financial services. 6. LABOUR INTENSIVE: Personalized services versus automation is an important issue in financial services. The financial service sector is highly labour intensive. It leads to increase in cost of production and consequently affect the price of financial products. Because of high
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TYPES OF FINANCIAL SERVICES As we have seen earlier financial services are offered by various financial organization or institutions, commercial banks and merchant bankers. These financial services can be classified into two types basically: 1. Asset based/fund based 2. Fee based/advisory services 1. ASSET BASED / FUND BASED SERVICES These financial services includes all such type of services which involves investment in some kind of physical asset for which the payment is being made either in future or at present in full or partial in the form of interest or dividend. It involve some kind of assets. a) LEASING FINANCE: Leasing is an arrangement that provides a firm with the use and control over assets without buying and owing the same. A lease is a contract between the owner of the asset(lessor) and the user of the asset(lessee), whereby the lessor gives the right to use the asset to the lessee over an agreed period of time for a consideration called the lease rental. The lessee pays the lease rent periodically to the lessor as regular fixed payments over a period of time as mentioned in the terms and conditions of the agreement. At the expiry of the lease period the asset reverts back to the lessor or the lessee may buy the asset. So, leasing is an alternative to purchase of an asset in order to acquire the services of that asset.
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2. FEE BASED / ADVISORY SERVICES In fee based services there is no physical asset only advisory services are given. And for those advisory services payment is given to the service provider as a fees for the services or advice. a) PORTFOLIO MANAGEMENT: These services are offered not only to the companies issuing the securities but also to the investors. They advice their clients, mostly institutional investors, regarding investment decision as the quantum of amount of security and the type of security in which to invest. They renders necessary services to the investors by advising on the optimum investment mix, taking into account factors like: objectives of the investment, tax bracket applicable to the investor, need for maximizing returns, capital appreciation etc. Thus such firms undertake the function of purchase and sale of securities for their clients so as to provide them portfolio management services. Some firms manage mutual funds and offshore funds. b) CORPORATE COUNSELING: This advice is usually provided to corporate unit. Such firms render advice to corporate enterprises from time to time in order to improve performance and build better image/reputation among investors and to increase the market value of its equity shares. Counseling is provided in the form of opinions, suggestions and detailed analysis of corporate law as applicable to the business units. In India Punjab National Bank is one of the examples. c) ISSUE MANAGEMENT: This service is mainly confined to management of new public issues of corporate securities by the newly formed companies, existing companies and foreign companies in dilution of equity. These firms acts as sponsors of the issues. They obtain consent of the controller of capital issues which is SEBI and provide a number of services to ensure success in the marketing of the securities. The services provided are: Preparation of prospectus Preparation of plan and budget of issues Selection of institutional and broker underwriters and underwriting agreements Advertising and arranging publicity agency for post and pre issues Selection of issue house Advising clients regarding a fresh issue, additional issues, bonus and write issues. Take decision as to the size and timing of the public issues d) CORPORATE RESTRUCTURING: The growth of the firm can be achieved internally either by developing new products or externally by acquisitions, mergers, amalgamations, absorption and so on. The activities related to the expansion and contraction of a firms operations or changes in its assets or financial or ownership structure are referred to as corporate restructuring. And the most common forms of corporate restructuring are
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PRESENT SCENARIO OF FINANCIAL SERVICES 1. Conservatism to dynamism: At present, the financial system in India is in a process of rapid transformation, particularly after the introduction of reforms in the financial sector. The main objective of the financial sector reforms is to promote an efficient, competitive and diversified financial system in the country. This is essential to raise the allocative efficiency of available savings and to promote the accelerated growth of the economy as a whole. The emergence of various financial institution and regulatory bodies has transformed the financial services sector from being a conservative industry to a very dynamic one. 2. Emergence of Primary Equity Market: The capital markets have become a popular source of raising finance. The aggregate funds raised by the industries have gone from Rs. 5976 crore in 1991-92 to Rs. 32382 crore in 2006-07. Thus the primary market has emerged as an important vehicle to channelize the savings of the individuals and corporates for productive purposes and thus to promote the industrial & economic growth of our nation. 3. Concept of Credit Rating: The investment decisions of the investors have been based on factors like name recognition of the company, reputation of promoters etc. now, grading from an independent agency would help the investor in his portfolio management and thus, equity grading is going to play a significant role in investment decision making. Now it is mandatory for non-banking financial companies to get credit rating for their debt instruments. The major credit rating agencies functioning in India are: i. Credit Rating Information Services of India Ltd. ii. Credit Analysis and Research Ltd. iii. Investment Information and Credit Rating Agency. iv. Duff Phelps Credit Rating Pvt. Ltd. 4. Process of Globalization: The process of globalization ha paved the way for the entry of innovative financial products into our country. The government is very keen in removing all obstacles that stand in the way of inflow of foreign capital. India is likely to enter the full convertibility era soon. Hence, there is every possibility of introduction of more and more innovative financial services in our country. 5. Process of Liberalization: The government of India has initiated many steps to reform the financial services industry. The Government has already switched over to free pricing of issues from pricing issues by the Controller of capital issues. The interest rates have been deregulated. The private sector has been permitted to participate in banking and mutual funds and the public sector undertakings are being privatized. The financial service industry in India has to play a
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Hire Purchase HP is a method of selling goods, goods are let out on hire by a finance company (creditor) to the hirer. The buyer is required to pay an agreed amount in periodical installments during a given period. The ownership of the property remains with creditor and passes on to hirer on the payment of last installment. FEATURES OF HIRE PURCHASE AGREEMENT 1. The buyer takes possession of goods immediately and agrees to pay the total hire purchase price in installments. 2. Each installment is treated as hire charges. 3. The ownership of the goods passes from buyer to seller on the payment of the installment. 4. In case the buyer makes any default in the payment of any installment the seller has right to re posses the goods from the buyer and forfeit the amount already received treating it as hire charge. 5. The hirer has the right to terminate the agreement any time before the property passes, he has the option to return the goods in which case he need not pay installments falling due thereafter. 6. However, he can not recover the sums already paid as such sums legally represent hire charge on the goods in question. 7. The hire Purchase Act, 1972 defines HP agreement as an agreement under which goods are let on hire hirer has an option to purchase them according to the terms of agreement under which: 8. Payment is to be made in installments over a specified period. 9. The possession is delivered to the hirer at the time of entering into a contract. 10. The property passes to the hirer on payment of the last installment. 11. Each installment is treated as hire charge & if default is made in payment of installment, the seller is entitled to take away the goods.
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Particulars Ownership
Leasing The ownership remains with the lessor throughout and the lessee (hirer) has no option to purchase the goods. Leasing is a method of financing business assets . depreciation and investment allowance can not be claimed by the lessee. The entire lease rental is tax deductible expense The lessee, not being the owner of the asset, does not enjoy the salvage value of the asset. Lessee is not required to make any deposit With lease, we rent It is 100% financing. No immediate down payment or margin money by the lessee is required. In case of finance lease only, the maintenance of leased asset is the responsibility of the lessee. The leased assets are shown by way of foot note only .
Hire Purchase The ownership remains with the buyer & the title is passed on to hirer once he pays last installment. Hire purchase is a method of financing both business assets and consumer articles. deprecation and investment allowance can be claimed by the hirer. Only the interest component of the hire purchase installment is tax deductible. The hirer, in purchase, being the owner of the asset, enjoys salvage value of the asset. 20% deposit is required in hire purchase. with hire purchase we buy the goods. Margin of 20-25 % of the cost of the asset is to be paid by the hirer. The cost of maintenance of the hired asset is to be borne by the hirer himself. The asset on hire purchase is shown in the balance sheet of the hirer.
Reporting
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