SATORI REVIEW TIME LINE

OPERATIONS SUPPORT
OFFICE

CLEVELAND AIR ROUTE

TRAFFIC CONTROL CENTER
'- 326 EAST LORAIN STREET
OBERLIN OH, 44074
>ATE:

DUMBER OF PAGES INCLUDING COVER SHEET:

:0: OO06- FROM ROBERT HERAK

QUALITY A
CLEVELAND ARTCC

PHONE: PHONE: 440-774-0505

J7AY-
FAX. 440-774-0660

REMARKS: FOR YOUR REVIEW

Memorandum Date: September 12,2001

Subject: UAL 93

From: Support Manager, Quality Assurance

To: Doug Gould

Enclosed are the notes that we have pertaining to the UAL 93 accident investigation.

Tha
Date: 9/11/2001 6:53 PM
Sender: Bob Herak
To: Craig Buma
Priority: Normal
Subject: UAL 93
Brief synopsis of SATORI replay.
1325:14 UAL 93 checks on LOR (49) sector frequency at FL 350, normal
transmission.
1328:19 First audible transmission of a problem, noise, hollering, not
understandable.
1328:28 Aircraft altitude FL 344
1328:44 FL 343
1328:53 Second transmission, not understandable
1329:20 FL347, controller ask pilot about altitude, no response.
1332:02 Third transmission, not understandable.
1333:00 AAL 1060 advises controller that the transmission sounded like a
bomb.
1334:46 Aircraft starts climbing, FL 354, aircraft still on course.
1334:58 FL357, on course.
1335:07 FL 360, on course.
1335:19 FL 363, on course.
1335:33 FL 366, on course.
1335:55 FL 372, on course.
1336:16 FL 377, starts turn toward southeast.
1336:36 FL 380, in turn.
1336:49 FL 383, in turn.
1337:05 FL 389, in turn.
1337:19 FL 392, in turn.
1337:32 FL 395, in turn.
1337:32 FL 397, in turn.
1337:42 FL 397, stabilized on southeast heading, approximately 145
degrees.
1337:49 FL 399.
1338:01 FL402.
1338:16 FL 406.
1338:35 FL 408.
1339:00 FL 407
1339:15 Fourth transmission. Readable, This is the Captain, remain in your
seats, something about we have a bomb on board, we are returning to the
airport, remain quiet.
1340:33 FL 397
1340:51 Lost transponder. Aircraft in coast track.
1341:31 Controller tracking primary target.
1342:32 Lost data block.
Other information. Approximately 1348, aircraft handed off from LOR (49)
sector for IRL (67) sector. Aircraft continued tracking on a primary target
southeast, altitude unknown. At 1356:32, IRL controller changed flight plan
direct HGR to DCA so that ZDC would have strips and be able to accept
hand-off. This was not a result of any communication with the pilot.
At approximately 1402, ZOB DART show two transponder hits. Fourth
SATORI in preparation at this time.
Bob Herak
FAX
OPERATIONS SUPPORT
OFFICE

CLEVELAND AIR ROUTE

TRAFFIC CONTROL CENTER
326 EAST LORAIN STREET
OBERLIN OH, 44074
)ATH:

TIMBER OF PAGES INCLUDING COVER SHEET: _=r

FROM ROBERT HERAK

CLEVELAND ARTCC

'HONE: PHONE: 440-774-0505

7AX: FAX: 440-774-0660

IEMARKS: FOR YOUR REVIEW

Date: 9/11/2001 7:01 PM
Sender: Bob Herak
To: Craig Buma
Priority: Normal
Subject: UAL 93
More information, this is from the dart.
1341:35 UAL went into coast track.
1343:00 R49 updated the track with a primary track.
1402:47 Mode C indicates 082.
1402:59 Lost Mode C altitude.
1403: 47 Mode C indicates XXXX.
1403:59 Data block went to coast track.

Brief synopsis of SATORI replay.

1325:14 UAL 93 checks on LOR (49) sector frequency at FL 350, normal
transmission.
1328:19 First audible transmission of a problem, noise, hollering, noT~~~~
understandable._ _______
1328:28 Aircraft altitude FL 344
1328:44 FL 343 ________________ ,_
~~.....'--• • """"-""-^
1328:53 Second transmission, notjjnderstanclable . - • • '
1329:20 FL347, controller ask pjlpt_aj2pjut altitude, no response.
<- 1332:02 Third transmission, not understandable. •
1333:00 AAClOeO advises controller that the transmission sounded like a
bomb.
1334:46 Aircraft starts climbing, FL 354, aircraft still on course.
1334:58 FL357, on course.
1335:07 FL 360, on course.
1335:19 FL 363, on course.
1335:33 FL 366, on course.
1335:55 FL 372, on course.
1336:16 FL 377, starts turn toward southeast.
1 336:36 FL 380, in turn.
1 336:49 FL 383. in turn.
1 337:05 FL 389, in turn.
1 337: 1 9 FL 392, in turn.
1 337:32 FL 395, in turn.
1337:32 FL 397, in turn.
1337:42 FL 397, stabilized on southeast heading, approximately 145
degrees.
1337:49 FL 399.
1338:01 FL402.
1338:16 FL 406.
1338:35 FL 408.

1339:00_F_L4Q7 -— -
_-n,,,*.'-~~ x .,- -—~~^_
1339:15 Fourth*transmission. Readable^ This is the Captain, remain in your
seats, something about we have a bomb on board, we are returning to the
airport, remain quiet.
1340:33 FL 397
1340:51 Lost transponder. Aircraft in coast track.
1341:31 Controller tracking primary target.
1342:32 Lost data block.
Other information. Approximately 1348, aircraft handed off from LOR (49)
sector for IRL (67) sector. Aircraft continued tracking on a primary target
southeast, altitude unknown. At 1356:32, IRL controller changed flight plan
direct HGR to DCA so that ZDC would have strips and be able to accept
hand-off. This was not a result of any communication with the pilot.
At approximately 1402, ZOB DART show two transponder hits. Fourth
SATORI in preparation at this time.
Bob Herak
FAX
OPERATIONS SUPPORT
OFFICE

CLEVELAND AIR ROUTE

TRAFFIC CONTROL CENTER
326 EAST LORAIN STREET
OBERLIN OH, 44074

DUMBER OF PAGES INCLUDING COVER SHEET: _?_

:0:
FROM ROBERT HERAK
QUALITY A
CLEVELAND ARTCC
-•} .

'HONE: PHONE: 440-774-0505

FAX: 440-774-0660

IEMARKS: FOR YOUR REVIEW

2
Date: 9/11/2001 6:53 PM
Sender: Bob Herak
To: Craig Buma
Priority: Normal
Subject: UAL 93
Brief synopsis of SATORI replay.
1325:14 UAL 93 checks on LOR (49) sector frequency at FL 350, normal
transmission.
1328:19 First audible transmission of a problem, noise, hollering, not
understandable.
1328:28 Aircraft altitude FL 344

1328:44 FL 343
1328:53 Second transmission, not understandable
1329:20 FL347, controller ask pilot about altitude, no response.
1332:02Third transmission, not understandable.
1333:00 AAL 1060 advises controller that the transmission sounded like a
bomb.
1334:46 Aircraft starts climbing, FL 354, aircraft still on course.
1334:58 FL357, on course.
1335:07 FL 360, on course.
1335:19 FL 363, on course.
1335:33 FL 366, on course.
1335:55 FL 372, on course.
1336:16 FL 377, starts turn toward southeast.

1336:36 FL 380, in turn.

1336:49 FL 383, in turn.
1337:05 FL 389, in turn.

1337:19 FL 392, in turn.

1337:32 FL 395, in turn.

1337:32 FL 397, in turn.
1337:42 FL 397, stabilized on southeast heading, approximately 145
degrees.
1337:49 FL 399.

1338:01 FL402.
1338:16 FL 406.
1338:35 FL 408.
1339:00 FL 407
1339:15 Fourth transmission. Readable, This is the Captain, remain in your
seats, something about we have a bomb on board, we are returning to the
airport, remain quiet.
1340:33 FL 397
1340:51 Lost transponder. Aircraft in coast track.
1341:31 Controller tracking primary target.
1342:32 Lost data block. •
Other information. Approximately 1348, aircraft handed off from LOR (49)
sector for IRL (67) sector. Aircraft continued tracking on a primary target
southeast, altitude unknown. At 1356:32, IRL controller changed flight plan
direct HGR to DCA so that ZDC would have strips and be able to accept
hand-off. This was not a result of any communication with the pilot.
At approximately 1402, ZOB DART show two transponder hits. Fourth
SATORI in preparation at this time.
Bob Herak
1337:32 FL 397, in turn.

1337:42 FL 397, stabilized on southeast heading, approximately 145

degrees.
1337:49 FL 399.
1338:01 FL402.
1338:16 FL 406.
1338:35 FL 408.
1339:00 FL 407
1339:15 Fourth transmission. Readable, This is the Captain, remain in your
seats, something about we have a bomb on board, we are returning to the
airport, remain quiet.
1340:33 FL 397
1340:51 Lost transponder. Aircraft in coast track.
1341:31 Controller tracking primary target.
1342:32 Lost data block.
Other information. Approximately 1348, aircraft handed off from LOR (49)
sector for IRL (67) sector. Aircraft continued tracking on a primary target
southeast, altitude unknown. At 1356:32, IRL controller changed flight plan
direct HGR to DCA so that ZDC would have strips and be able to accept
hand-off. This was not a result of any communication with the pilot.
At approximately 1402, ZOB DART show two transponder hits. Fourth
SATORI irv preparation at this time.
BobHerak
Hi all:

Ken Marr from the FBI will visit ZOB Thursday in the morning simply to plug
in his laptop/recorder and make some tapes from 9/11/01. AAT-200 advised
that he isn't here to conduct any interviews or anything like that..only to
make tapes. I will make sure that his name and our QA contact numbers
have been given to the front gate.

Regards,

Jeff
Certified Cassettes of all communications with UAL175 and coordination of said
aircraft
Wave recording of all pertinent transmission to or from UAL175
Flight Progress strip from all facilities
Employee Statements

AAL77
Transcript
I have outbound IAD GC, LCW, ND, NH, ZDC R05 R03, ZID HNN R, HNN RA, DAC
R, DAC RA. (need inbound from IAD and DCA)
All other facilities that spoke with AAL77 and communication ref. Hijack/accident that
is on a recorded line, including with the Military/NEOD/NORAD or any other agency.
Voice re-recording
Certified Cassettes of all communications with AAL77 and coordination of said
aircraft
Wave recording of all pertinent transmission to or from AAL77
Flight Progress strip from all facilities
Employee Statements

UAL93
Transcript
I have EWR GC2, GC, LC and ZOB R49 AND R67.
All other facilities that spoke with UAL93 and communication ref. Hijack/accident that
is on a recorded line, including with the Military/NEOD/NORAD or any other agency.
Voice re-recording
Certified Cassettes of all communications with UAL93 and coordination of said
aircraft
Wave recording of all pertinent transmission to or from UAL93
Flight Progress strip from all facilities
Employee Statements

Please forward partial pertinent transcripts and wave files NLT COB Wednesday
9/19th (deadline with FBI). Statements should be gathered and forwarded as the
employee's return to work. All management shall do them today, no excuse. We
understand, several facilities may not have logged all actions, so it is critical that this
information is captured in statements with approximate times on each notification
(very critical). It may be easier to complete a timeline with action/notification taken
with time and by whom and have all sign to validate these actions.

Again I thank you all and apologize for being so demanding.. As you know this AM
the Administrator will be standing in front of Congress explaining our actions vs.
inaction's... Everyone did an exceptional job. Keep your heads up and ensure you all
take care of yourselves and families.

To Better Times
Doug
Hi Garry

No that is fine at 1:00 pm. Make a note to call me at 1:00 pm and we can go
over the stuff in the package, what I would like to do is FAX you the pages I
wrote on that I need corrections and we can start from there.

Talk to you tomorrow at 1:00 pm

Thanks

Karyl

_Reply Separator
Subject: Fwd:UAL93
Author: Garry O'Connor
Date: 3/6/02 12:42 PM

Hi Karyl

I'm scheduled for 1 pm on Thur, I can be here at 11 am,

if it would be better for you, just let me know when you
want me here.

Thanks

Garry
Forward Header
Subject: UAL93
Author: Karyl DiDiana
Date: 3/6/02 10:43 AM

Hi Garry
What time are you working tomorrow Thursday, 3/7/02,1 want to call ya and
talk about the accident pacakge and go over some corrections.

Let me know your shift for Thursday.

thanks

KD
The FBI agent that may request support from us is Mark Onorato. Phone number
716-856-7800.

Keep this name and number for future contacts.

Bob Herak
GARRY,

MAKE SURE THAT WE MEET THIS CRITERIA.

BOB

Forward Header
Subject: Fwd:Voice & Radar Data - Timeframe
Clarification
Author: Rick Kettell
Date: 9/14/2001 12:59 PM

Forward Header
Subject: Voice & Radar Data - Timeframe Clarification
Author: David M Sapadin
Date: 9/14/01 11:13 AM

Clarification: Time frame is OOOOZ on Sept. 11, 2001 until 11:59 local on
Sept. 11,2001.

This message is for all FAA AT facilities:

Hold ALL voice and radar data from Sept. 11, 2001 until futher advised. Do
not store this data with other data. Store it under separate lock and key.

David Sapadin
AGL-530.4 for
AGL-530
Date: 9/17/2001 11:54 AM
Sender: Jeff Rich
To: Bob Herak
Priority: Normal
Receipt requested
Subject: Fwd[4]:Accident Package #s
FYI

Forward Header
Subject: Fwd[3]:Accident Package #s
Author: Jeff Rich
Date: 9/17/01 11:53 AM
Bob:
The accident package number for UAL93 is ZOB-ARTCC-287.
Let us know if you need anything else.
Jeff

Forward Header
Subject: Fwd[2]:Accident Package #s
Author: Rick Kettell
Date: 9/17/01 10:21 AM

Jeff,
Pis forward to Bob Everson

Rick

Forward Header
Subject: Fwd:Accident Package #s
Author: Bob Everson
Date: 9/17/01 6:55 AM

Rick,

Can you provide me with the accident #'s?

Thanks,

Bob E.
Forward Header
Subject: Accident Package #s
Author: Ellen King
Date: 9/16/01 3:43 PM

Hello,
I spoke with AAT re this past week's events in order to obtain #s for the
accident packages.
Accidents are assigned to:
 AAL11 - Z B W
UAL93-ZOB
AAL 77 - ZDC
UAL175- ZNY

Can you please help me by getting the package numbers?

Thanks,
Ellen

$
Date: 9/14/2001 9:10 AM
Sender: David M Sapadin
To: #AGL AFSS Managers; Ed B Castagna; Deb Chaney; Kari-Ann Drye;
Gregory Grice; Kay Hoelting; Benita LaMorell; Chris Lenfest; Tom Moody;
Joe H Morgan; Esther L Sawyer; Edward W Simpson-Ill; #AGL Air Traffic -
Field; #MKE Air Traffic; #MSP ALL AT; #ZID AT Personnel; #ZOB Air
Traffic; 9-AGL-CAK-ATCT-SUPCOM; 9-AGL-SIL-QATS; 9 AGL-ARB-ATCT;
9 AGL-ARR-ATCT; 9 AGL-BIS-ATCT; 9 AGL-BMI-ATCT; 9 AGL-C90-QA; 9
AGL-C90-TRACON; 9 AGL-C90-Training; 9 AGL-CAK-ATCT; 9
AGL-CLE-AFSS; 9 AGL-CLE-ATCT; 9 AGL-CMH-ATCT; 9 AGL-CMI-ATCT;
9 AGL-CPS-ATCT; 9 AGL-DAY-ATCT; 9 AGL-DLH-ATCT; 9
AGL-DPA-ATCT; 9 AGL-DTW-ATCT; 9 AGL-FCM-ATCT; 9
AGL-GFK-AFSS; 9 AGL-GFK-ATCT; 9 AGL-GRB-AFSS; 9
AGL-GRB-ATCT; 9 AGL-GRR-ATCT; 9 AGL-HON-AFSS; 9
AGL-HUF-AFSS; 9 AGL-HUF-ATCT; 9 AGL-IKK-AFSS; 9 AGL-LAF-ATCT;
9 AGL-LAN-AFSS; 9 AGL-LAN-ATCT; 9 AGL-MBS-ATCT; 9
AGL-MDH-ATCT; 9 AGL-MDW-ATCT; 9 AGL-MFD-ATCT; 9
AGL-MIC-ATCT; 9 AGL-MKE-ATCT; 9 AGL-MKG-ATCT; 9 AGL-MLI-ATCT;
9 AGL-MSP-ATCT; 9 AGL-ORD-ATCT; 9 AGL-PIA-ATCT; 9
AGL-PNM-AFSS; 9 AGL-PWK-ATCT; 9 AGL-RFD-ATCT; 9
AGL-RST-ATCT; 9 AGL-SBN-ATCT; 9 AGL-SPI-ATCT; 9 AGL-TOL-ATCT;
9 AGL-TVC-ATCT; 9 AGL-YNG-ATCT; 9 AGL-ZAU-ARTCC; 9
AGL-ZMP-ARTCC; 9 AGL-ZYI-FSDPS; Pam Abbott; Charles AHaman; Gary
F Ancinec; Terry H Bass; Ronald D Bazman; Michelle Behm; Diane A
Bobek; Douglas Bradley; Patricia Broderick; John R Brun; Cathie Bruner;
Larry Burton; Pam Casalino; Charlie Cayton; I Champion; Michael K
Christian; Dave Cink; Arlene Clark; Donald E Clark; John Converse; Patrick
T Conway; George A Davis; Sheila DiJoseph; Dean F Doughty; Laura
Dugger; Bill Ellesin; Duane D Fant; Lachlan P Folstrom; Patty Fossey; Eric
P Gandrud; Greg Gorlich; Pati Graham; Michael L Grocky; Scott Gyssler;
Marv Halbakken; Debra Hall; Christine Hartges; Greg Hayden; Inge
Henderson; David A Herrboldt; Benjamin Hodgkins; Billy Holman; Jerry
Hough; Ronald Hubbard; Kay Ireland; George J Jackowski; Ellen Jaeger;
Irene Jankowski; Selina M Jones-McFartane; Rick Kettell; Jeffrey L
Kleinbeck; David M Kleven; Gary M Klingler; Mary Klozenbucher; Taylor
Koonce; Michael Kopczynski; Peter Kramer; Lewis Langley; James L Lenz;
Larry N Lindley; Joan Linnane; Hollis Locke; Steven A Manifold; Kevin
Markwell; Larry Martyn; Scott E Mason; Steven R Mayhood; Robin
McGlohn; Lisa McGlothlin; Warren McVey; Patrick K Meegan; George
Meiners; Liz Meyer; Donald Moore; Jeff Mott; Jim S Nelson; James J Orleff;
Cathy Pandora; Michael E Papini; David J Peterson; Jeff Peterson; Robert
Picken; Mark Reeves; Rick Remley; Sandy Rodriguez; Bonnie Ross; James
Rygwall; Jerry Salerno; Pete Salmon; Pete Schultz; Karen Sell; Tim Shegitz;
Bob Shoemaker; Jim Swenberger; Randy Thaler; Steve Thornton; Manny
Torres; Jim Tucciarone; Deborah Valentine; Mike Vandini; Katherine A
Vargo; Paula Wallace; Ron Wegrzyn; Daryl Wiegmann; Laura Williams; Ken
Wingenbach; Gordon Woodahl; Buzz Woodcock; Kathleen Y Worden; Gil Q
Yolo; Tina Young; Roe Zaccaro; #AGL Air Traffic AFSSs; 9
AGL-DAY-AFSS; #AGL Air Traffic ARTCC'S; 9 AGL-ZID-ARTCC; 9
AGL-ZOB-ARTCC; #AGL Air Traffic ATCT HUBs; 9 AGL-CHH-HUB; 9
AGL-ELH-HUB; 9 AGL-EMH-HUB; 9 AGL-INH-HUB; 9 AGL-MNH-HUB; 9
AGL-NOH-HUB; 9 AGL-SIH-HUB; 9 AGL-SOH-HUB; 9 AGL-WIH-HUB; 9
AGL-WMH-HUB; #AGL Air Traffic ATCTs; 9 AGL-AZO-ATCT; 9
AGL-EW-ATCT; 9 AGL-FAR-ATCT; 9 AGL-FNT-ATCT; 9 AGL-FSD-ATCT;
9 AGL-FWA-ATCT; 9 AGL-IND-ATCT; 9 AGL-MSN-ATCT; 9
AGL-PTK-ATCT; 9 AGL-STP-ATCT; 9 AGL-YIP-ATCT; #AGL ARTCC
Managers; David M Boone; Bill Cound; Dennis Randolph; #AGL HUB
Managers; George Antrim; Colleen Dye; Jon P Fieweger; L Gene Gardner;
Barry L Jeffries; Doug Powers; Keith Thompson; John A Clay bom; Kip
Johns; Dick Petersen; Nancy Shelton
Priority: Urgent
Receipt requested
Subject: Voice & Radar Data
This message is for all FAA AT facilities:
Hold ALL voice and radar data from Sept. 11,2001 until futher advised. Do
not store this data with other data. Store it^der separate lock and key.
David Sapadin
AGL-530.4 for
AGL-530
Date: 9/17/2001 9:39 AM
Sender: Jeff Rich
To: Carol Young; Garry O'Connor; Rick Kettell; Bob Herak; Craig Buma; Jack
Hall; John Selka
Priority: Normal
Receipt requested
Subject:Transcripts 9/11/01
I just spoke to AAT-200 and they advised that Wayne Pierce is scheduled to
depart DC via POV to ZOB to bring back the original reels. Upon receipt of
the original reels, ZOB QA has been asked to make certified copies of the
reels for Mr. Pierce to take back to Washington. We have also been asked to
prepare a certified transcript of all communications pertinent to the accident
flight. The FBI has asked that all transcripts be completed by COB
Wednesday 9/19/01.
Wayne is scheduled to arrive ZOB at approximately 6P and will call the watch
desk or Garry's number. He will stay overnight and then return tomorrow.
I'll let the guards know that he is enroute.
Please call if you need any additional info.
Jeff
Date: 9/17/2001 8:09 AM
Sender: 9 AGL-ZOB-ARTCC
To: #ZOB Quality Assurance
Priority: Normal
Subject:Fwd:Voice & Radar Data - Timeframe Clarification

FYI

Elaine
Forward Header
Subject: Voice & Radar Data - Timeframe Clarification
Author: David M Sapadin
Date: 9/14/01 11:13 AM
Clarification: Time frame is OOOOZ on Sept. 11, 2001 until 11:59 local on
Sept. 11,2001.

This message is for all FAA AT facilities:

Hold ALL voice and radar data from Sept. 11, 2001 until futher advised. Do
not store this data with other data. Store it under separate lock and key.
David Sapadin
AGL-530.4 for
AGL-530
Hi Rick

Agent Mike Albert FBI is plannig a visit to ZOB to have the radar data
explained, he will advise me when he can cone here. I will keep you
advised, as I find out.
FYI

Elaine
Forward Header
Subject: Voice & Radar Data - Timeframe Clarification
Author: David M Sapadin
Date: 9/14/01 11:13 AM

Clarification: Time frame is OOOOZ on Sept. 11, 2001 until 11:59 local on
Sept. 11,2001.

This message is for all FAA AT facilities:

Hold ALL voice and radar data from Sept. 11, 2001 until futher advised. Do
not store this data with other data. Store it under separate lock and key.

David Sapadin
AGL-530.4 for
AGL-530
I just spoke to AAT-200 and they advised that Wayne Pierce is scheduled to
depart DC via POV to ZOB to bring back the original reels. Upon receipt of
the original reels, ZOB QA has been asked to make certified copies of the
reels for Mr. Pierce to take back to Washington. We have also been asked
to prepare a certified transcript of all communications pertinent to the
accident flight. The FBI has asked that all transcripts be completed by COB
Wednesday 9/19/01.

Wayne is scheduled to arrive ZOB at approximately 6P and will call the

watch desk or Garry's number. He will stay overnight and then return
tomorrow.

I'll let the guards know that he is enroute.

Please call if you need any additional info.

Jeff
Date: 9/12/2001 2:51 PM
Sender: Bob Herak
To: Craig Buma; Kevin Christy
Priority: Normal
Subject:
_ UAL 93 notes

For the record, I sent my notes on UAL 93 to Doug Gould via FAX today at 1450L
ZOB time.
Bob Herak.
Date: 9/12/2001 3:05 PM
Sender: Bob Herak
To: Kevin Christy; Craig Buma
Priority: Normal
Subject: UAL 93 SATORI
Guys,
Tom Roherty reviewed the SATORI files earlier today and it showed that UAL 93 was
sent to you.
He reviewed the files at 1450 and they were not there. He submitted the SATORI to
you again at 1500.
Herak
Date: 9/12/2001 3:16 PM
Sender: Bob Herak
To: Kevin Christy; Craig Buma
Priority: Normal
Subject: UAL 93 SATORI data
Tom Ronerty verified moments ago that the SATORI data is on your
computer.
Bob Herak
Date: 9/12/2001 3:06 PM
Sender: Bob Herak
To: Kevin Christy; Craig Buma
Priority: Normal
Subject:DAL 1989 SATORI and other data.
Guys,
We are sending you the SATORI on DAL 1989. We have a DART that is about 6
inches thick. Do you want this sent via the mail?
Bob Herak
 Forward Header
Subject: Action items remaining open
Author: Craig Buma
Date: 9/17/01 8:32 AM

All, message below from AAT-20 with information needed yet

byHQ.

ZID - Please listen to the tape of 121.32 between 8:15 and

8:30 for the "whisper" transmission. See if you can make out
what was said. I believe that everything else has been covered
but please check.

ZOB - Please forward partial transcripts w/ germane and

pertinent transmissions re: UAL93.1 believe that everything else
has been covered but please check.

Thanks, Craig
. Forward Header
Subject: Action items remaining open
Author: Douglas Gould
Date: 9/17/01 8:27 AM

Good Morning all,

I have to thank all of you for the incredible dedication and work that you've all done
this past week. I apologize that some items had to be duplicated, but we've had a lot
of data coming in.... Unfortunately several more lOU's are still awaiting completion.
Below you will find a list of items needed ASAP. Please review and forward either
electronically, fax or overnight.

AEA The IAD wave files are up on ANE's site in a folder labeled IAD and DCA.

AAL11:
Transcript
I have LCE, ID, SL, ZBW TMU and K90/HST.
All other facilities that spoke with AAL11 and communication ref. Hijack/accident that
is on a recorded line, including with the Military/NEOD/NORAD or any other agency.
Voice re-recording
Certified Cassettes of all communications with AAL11 and coordination of said
aircraft
Wave recording of all pertinent transmission to or from AAL11
Flight Progress strip from all facilities
Employee Statements

UAL175
Transcript
I have BOS GC, LCW, ID, SL, ZBW 47R, 20R, ZNY R42 AND HUNTRESS.
All other facilities that spoke with UAL175 and communication ref. Hijack/accident
that is on a recorded line, including with the Military/NEOD/NORAD or any other
agency.
Voice re-recording
Date: 9/12/2001 7:07 PM
Sender: Bob Herak
To: Rick Kettell; Gary M Klingler
Priority: Normal
Subject: UAL 93 SATORI Viewing
After watching the reaction of the NATCA Reps after the viewing of the UAL
93 SATORI, I wonder if we should restrict the viewing. The SATORI does
contain graphic and disturbing voice recordings. I think that we increase the
potential for incidents of critical stress by allowing viewing.
Up to now, I restricted the viewing to OS, OM and those that were involved in
the accident. Now that QA is collecting statements, I have asked my staff to
advise the controller that they can avoid the SATORI if they wish when they
complete their statements. I think that we should get NATCA's opinion on that
issue. Also, I have instructed my staff to only let those approved by the two
of you and myself, to view the SATORI. I think we should discuss the issue
tomorrow.
Bob Herak
Date: 9/11/2001 1:28 PM
Sender: Bob Herak
To: #Area I Supervisors; #Area II Supervisors; #Area III Supervisors; #Area IV
Supervisors; #Area V Supervisors; #Area VI Supervisors; #Area VII
Supervisors; #TMU Supervisors; #ZOB Management Team
Priority: Normal
Subject:SATORI ROOM
The SATORI ROOM is closed until further advised.
Bob Herak
Quality Assurance
Date: 9/11/2001 6:53 PM
Sender: Bob Herak
To: Craig Buma
Priority: Normal
Subject: UAL 93
Brief synopsis of SATORI replay.
1325:14 UAL 93 checks on LOR (49) sector frequency at FL 350, normal
transmission.
1328:19 First audible transmission of a problem, noise, hollering, not
understandable.
1328:28 Aircraft altitude FL 344
1328:44 FL 343
1328:53 Second transmission, not understandable
1329:20 FL347, controller ask pilot about altitude, no response.
1332:02 Third transmission, not understandable.
1333:00 AAL 1060 advises controller that the transmission sounded like a
bomb.
1334:46 Aircraft starts climbing, FL 354, aircraft still on course.
1334:58 FL357, on course.
1335:07 FL 360, on course.
1335:19 FL 363, on course.
1335:33 FL 366, on course.
1335:55 FL 372, on course.
1336:16 FL 377, starts turn toward southeast.
1336:36 FL 380, in turn.
1336:49 FL 383, in turn.
1337:05 FL 389, in turn.
1337:19 FL 392, in turn.
1337:32 FL 395, in turn.
1337:32 FL 397, in turn.
1337:42 FL 397, stabilized on southeast heading, approximately 145
degrees.
1337:49 FL 399.
1338:01 FL402.
1338:16 FL 406.
1338:35 FL 408.
1339:00 FL 407
The following ZOB TMU personnel have seen all or portions of the SATORI.
I am not sure how much of the SATORI they reviewed.

Craig Pass, Doug Haney, Jim Ries and Doug Davis viewed on 9/1
Mark Evans viewed on 9/13/01 at 0930L.

I have viewed all or portions of the SATORI's two or three. Because of

problems with the "A" job I reloaded the SAR INFORMATION so data blocks
could be displayed.
I also electronically transmitted the voice and data files on all four SATORI's
on UAL93 to AGL-505's SATORI on 9/12/01.

The voice files sent were .pac & .pt files NOT .wav files.

Tom Roherty
Your message

To: Wayne Pierce

Subject: UAL93 NTAP

Sent: 9/12/01 5:09:00 PM

was read on 9/13/01 10:04:25 AM

Your message

To: Tony F James

Subject: UAL93 NTAP

Sent: 9/12/01 5:09:00 PM

was read on 9/12/01 9:19:42 PM

Thanks, Garry
Your message

To: Douglas Gould

Subject: Transcripts

Sent: 2/27/02 11:43:00 AM

was read on 2/27/02 11:58:10 AM

Garry

This is just a follow-up to our tephone conversation reference the subject

transcripts. I contacted Doug gould in AAT-200, he stated he needed an
electronic version of these transcripts for the FBI so they can cut and paste
items they need.

Please go ahead and send a copy with an attachment of the electronic

version of the transcripts to Doug Gould in AAT-200.

I have advised Doug that the accident package along with the transripts have
not yet been reviewed by AGL-505 or HQ (Cassandra James). He said he
would advise the FBI that these are not final and may have some changes
after review by AGL-505 and AAT-200.

If you need anything else please let me know,

thanks

Karyl DiDiana
AGL-505.1
Garry,

I received a call today from Kevin Christy and Doug Gould needed the
"electronic" transcripts for UAL 93.

Is this one of those things that we already sent?

Let me know.

Bob
 February 26,
2002
Kevin,

In response to your request for the electronic

transcript of UAL93, I have discussed the issue with
Garry O'Connor and we do have a copy. Before we send
the data to AAT-200, I want to clarify several
issues.
1. We will need a written request for the data (e-
mail will suffice). This is a facility policy for
security tracking and a record of request.
2. This data should be sent by certified mail to
ensure that the data is not compromised. Sending by
e-mail is not a secure method and could result in
compromising the data.
Upon receipt of a written request, we will promptly
send the data to AAT-200.

Bob Herak
Support Manager, Quality Assurance
Garry,

This is written confirmation. Please comply with the Regional Office

request and e-mail the file to Doug Gould.

Bob Herak
Forward Header
Subject: UAL93
Author: Kevin Christy
Date: 2/26/2002 8:45 AM

Mr. Bob Herak,

Please send, via CCrmail, an electronic transcript of the communications that

Cleveland Center received from UAL 93 on September 11,2001. Please
send this information Doug Gould.

Kevin Christy
 UAL 93 NEED SAT
SEC STATEMENTS OR TIME SCHEDULE
# OPI CONTROLLER SISO 77^^ t( llffl?)
FKL 59 R HD NORTON 1242-1350
R/A KB B.KENNEDY 1302-1350
LOR 49 R WH WERTH 1255-1618 YES 9-13-01 1015-1100 FAXED TO AGL & AAT200
R/A LE LEISTER 1239--1618 ^f/*\
R/HO ZM ZENTARSKI NO SISO YES 9-13-01 1015-1100 FAXED TO AGL & AAT200
R/A MS SAUNDERS NO SISO 3 P+\ t
OSIC 4 AB BARNICK
IRL 67 R VP KEATON 1252-1420
R/A LJ JUSTICE 1215--1420 YES 9-12-01 FAXED TO AGL & AAT200
OSIC 6 LR LANDERS
GS GRESS
WMD 54 R DF LAMOREUX 1234-1413 YES 9-13-01 YES FAXED TO AGL & AAT200
R/A AZ HANLON 1342-1413 YES 9-13-01 YES FAXED TO AGL & AAT200
IHD 53 R ST S. TAYLOR 1314-1417 YES 9/1 6/01 FAXED TO AGL & AAT200
R/A IB R. DOUGLAS 1340-1417
OSIC 5 HT SCHULTZ
AH BARNETT
OMiC LV WOLBERS
WARNICA
REID
 •«
UAL 93

SEC# OPI CONTROLLER SISO

FKL 59 • R _^ HD NORTON /ZVZ- /3*0
R/A KB B.KENNEDY (W2- (*><&
LOR 49 R WH WERTH >7>S ' / < * ' *
R/A LE LEISTER rZ3fi - ^*0
IRL 67 R VP KEATON ^$7-/MZC?
R/A LJ JUSTICE tqr-WZQ
WMD 54 R DF LAMOREUX tv2H-mf*>
R/A AZ HANLON ftifl'tw
IHD 53 R ST S. TAYLOR 13^ ~wn
R/A IB R. DOUGLAS n*fa-Ml7
 AGL Region Data and Voice Extractions
Date: 9/12/01

Facility Data Type Time Extracted rganization (AT/A Person Pulling Data s Data Secure equested By ata provided to

Original tapes provided to AAT-20 for events of 9/11/01 (A. Wayne Peirce)

ZOB ARTCC VOICE 4B 000-1333 AT Freddie Nelson Unknown AAT-20 AAT-20

ZOB ARTCC VOICE 4A 1332-1344 1642-1707 AT Billy Welker Unknown AAT-20 AAT-20
ZOB ARTCC VOICE 4B 1344-1650 AT Billy Welker Unknown AAT-20 AAT-20
ZOB ARTCC VOICE 7B 0000-1650 AT Billy Welker Unknown AAT-20 AAT-20

Original tapes for 9/11/01 secured at ZOB

ZOB ARTCC VOICE 2B 0000-2005 AT Richard Walkush YES AT AT

ZOB ARTCC VOICE 2A 2005-2010 AT Valeria Rider YES AT AT
ZOB ARTCC VOICE 2B 2010-2400 AT Richard Walkush YES AT AT
ZOB ARTCC VOICE 3B 0000-2400 AT Richard Walkush YES AT AT
ZOB ARTCC VOICE 4B 1650-2400 AT Richard Walkush YES AT AT
ZOB ARTCC VOICE 5B 0000-2400 AT Richard Walkush YES AT AT
ZOB ARTCC VOICE 6B 0000-2400 AT Richard Walkush YES AT AT
ZOB ARTCC VOICE 7A 1644-1707 AT Valeria Rider YES AT AT
ZOB ARTCC VOICE 7B 1700-2400 AT Richard Walkush YES AT AT