Section A: Impact of Ecommerce Usage on Individuals Current Internet users only answer this section

1. Which of the following do you use the Internet for? Please tick all that apply. Please rank 1 for top priority use and then follow with less priorities
Email Own company website Marketing/advertising Generating direct sales Providing customer service/support Complaint handling Visiting other websites Electronic banking On-line database services Purchasing, ordering Comparing prices of different suppliers Billing, invoicing Travel bookings Social communications Working from home / teleworking Data transfer Other (please specify)

2. To what extent did you experience any of the following problems with the Internet since you started using it? Considerable problem Slow access / downloading Unsolicited email Security breach / fraud Internet connection failures Reliability of service Customer difficulty in using / finding our website Difficulty using / finding websites Running and maintenance more costly than expected Lack of user support Poor advice from user support Cost of user support Page 1 of 10 Some problem No problem

Problems between ISP and telecoms supplier taking responsibility for service failures/problems Other (please specify) 3. How concerned are you about the following Internet issues? Very concerned Security / fraud Protection from viruses Unsolicited email (spam) Ability to use technology Inappropriate material Expensiveness Invasion of privacy Lack of personal contact Staff using email/Internet for personal business No concerns / fears Other (please specify) Fairly concerned Not concerned

4. When selecting your ISP, did you Which, if any did you consider most important?

consider

any

of

the

following

factors?

Did consider (Tick all that apply) Cost factors Content, advertising Technical support offered Reputation Personal recommendation Recommendation from magazine

Most important (Tick one only)

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Did consider (Tick all that apply) Other (please specify) Dont know/cant remember

Most important (Tick one only)

5. If you have tried to change service provider did you experience any of the following problems? Considerable problem Not applicable, haven't changed provider Had to change email address Had to change website address Problems ending old contract Problems with length of new contract Other problem (please specify) Some problem No problem

6.
Modem

Which of the following equipment do you use to access the Internet? Please tick all that apply

ISDN / Home Highway Cable modem ADSL Mobile phone Dedicated 64kbit/s line Dedicated 64kbit/s-2Mbit line Dedicated >2Mbit line Dont know Other (please specify)

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7.

Approximately how much time do you spend using the Internet each week? Up to 3 hours 3-5 hours 6-10 hours 11-15 hours 16-20 hours 21-30 hours More than 30 hours Dont know

9. Approximately how much do you spend on average each month on Internet usage? (Please include any subscription fee, call charges, support charges, and line rental if you have a dedicated or leased line solely for the Internet.) Up to 50 51 - 100 101 - 200 201 500 501 - 1000 Over 1000 Dont know

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Section B-1 Impact of Ecommerce on Organizations (Use of Information systems and communication technologies)
1. Does your business use personal computers, workstations or terminals? a. Yes b. No

2. Does your business use, or plan to use, the following technologies? Use now Since Plan to use Intranet EDI Web access

Do not plan to

3. Does your business have, or plan to have, a presence on the web? (please put a cross in the box) Use now Since Plan to use Do not plan to Own web site Third Party Web 4. If your business uses internet, what is the type of connection used? (Please put a cross in the boxes that apply) Cost saving speed simplifications Large contact Other (specify) 5. What are the problems or barriers that your business faces in using internet? Particulars Very Some No Important Important Important Costs to make it available too high Internet access charges too high Lack of suitably qualified personnel/lack of specific knowledge Lack of perceived benefits for the company Lost working time because of inappropriate surfing Data communication too slow or unstable Lack of security (viruses, hackers) Other (please specify)

Dont know

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Section B -2 (Use of electronic commerce for purchases)

1. Does your business use, or plan to use, e-commerce to make purchases? (please put a cross in the boxes which apply) Already have Since plan to use Do not plan to use

Particulars Own web site Third part web site

2. What are the extent of problems or barriers your business faces in making purchases using ecommerce? (Please put a cross in the boxes which apply) Particulars Goods and services needed purchased using e-commerce cannot be Very Important Some Important No Important Dont know

Number of potential suppliers too small Delivery costs too high Logistical problems (speed and timeliness of delivery) Uncertainty in making payments Uncertainty concerning contracts, terms of delivery and guarantees Other (please specify)

3. If your business makes purchases by e-commerce, what are the perceived benefits? (Please put a cross in the boxes that apply) Cost saving speed simplifications Large contact Other (specify)

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4 . Does your business make purchase through specialized business to business internet market place?
a. Yes b. No

5. what percentage the value of the orders your business places are made by e-commerce?

% of purchase a. using internet .%

b. using all electronic networks%

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Section B-3 (Use of E-commerce for sales)

1. Does your business use, or plan to use, e-commerce to make sales? (please put a cross in the boxes that apply) Particulars Own web site Third part web site Already have Since plan to use Do not plan to use

2. What are the problems or barriers your business faces in making sales using e-commerce? (please put a cross in the boxes that apply) Particulars Goods and services not suitable for ecommerce Number of potential customers too small Uncertainty in payments Uncertainty concerning contracts terms of delivery and guarantees Cost of developing and maintaining ecommerce systems Logistical problems Concern about existing sales channels Other (please specify) Very Important Some Important No Important Dont know

3. To what extent has your business benefited in the following process as a result of using the Internet or e-commerce?

Considerable benefit Raising/improving company profile Increased sales / enquiries Extending customer base Improving customer relationships/interworking Improving supplier relationships/interworking Speed up process eg transactions,

Some benefit

No benefit

Don't know

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Considerable benefit recruitment, marketing etc Reduced costs eg transaction, marketing Internal processes / communications Keeping up to date with products/services/market news Keeping ahead of / up to date with competition Identifying cheapest telecoms supplier Flexibility/convenience Other (please specify)

Some benefit

No benefit

Don't know

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Your comments and feedback on the e-commerce inquiry We welcome your feedback. Please tell us what you think about this form and also about what type of published data would be useful to your business.

Time taken to complete this form Compiler of form Position in organization Tel No E-mail Signature Date : : : : : :

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