BRKUCC-2789 - Cisco Business Edition Solutions Based On BE6000

2011 Cisco and/or its affiliates. All rights reserved. Cisco Connect 11 2012 Cisco and/or its affiliates.
. All rights reserved.

Cisco Business Edition
Solutions based on BE6000
BRKUCC-2789
J ose Gregorio Linero Welcker
Collaboration Systems Engineer CCIE Voice #24857
San J os, Costa Rica
Septiembre 10 12, 2013
2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 2
Tu Agenda de Colaboracin en #ciscoconnect2013
2
Sesin Da Hora
BRKCOL- 2025 - Implementando Cisco WebEx en Redes Empresariales
Sept 11 11:15
BRKCOL- 2315 - Desmitificando UC en la Nube -- Hosted Collaboration
Sept 11 14:45
BRKEVT-2800 - Soluciones e Implementaciones de Telepresencia
Sept 11 14:45
BRKCCT- 1011 - Actualizacin y Roadmap del Cisco Unified Contact Center Express
Sept 11 17:30
BRKNMS- 2333 - Acelera y Garantiza las Implementacin de Soluciones de
Colaboracin con Cisco Prime Collaboration
Sept 11 17:30
BRKEVT- 2802 - Implementando Telepresencia y Terminales de Video con el Unified
Communications Manager
Sept 12 8:30
BRKUCC- 2333 - Implementando Cisco Jabber en Ambientes Empresariales
Sept 12 11:15
BRKUCC- 2789 - Soluciones de Colaboracin Basadas en Cisco Business Edition
6000: Planificacin y Diseo
Sept 12 15:00
BRKUCC- 2011 - Mejores Prcticas de Migracin al " Cisco Unified Communications
Manager (CUCM)" Version 9.x
Sept 12 17:30
Abstract
This is an intermediate breakout session that will cover the Cisco Unified
Communications Business Edition portfolio for Small and Medium sized customers. The
session will provide a recap of features and deployment best practices for Unified CMBE
6000. It will introduce the new Cisco Unified Provisioning Manager tool that simplifies
configuration of Unified CMBE 6000. Updates to the portfolio in System Release 9.X will
also be covered.
3
Agenda
Cisco UCM Business Edition 6000 Overview
Cisco UCM BE 6000 Deployment Models
Cisco UCM BE 6000 at-a-glance
Cisco UCM BE 6000 Management
Cisco UCM BE 6000 installation process
Q & A

4
Cisco UCM
Business Edition
6000 Overview
Cisco Business Edition 6000
Solution Overview

Feature-rich, Enterprise-class Collaboration Solution
Optimized for Midsize Businesses
Large choice of devices
Enhanced Desk Phone Features
Unified Messaging
Rich media Presence and IM
Web conferencing
Customer Care
Consistent services whether employees work in the office
or remotely
Capacity for up to 1,000 users, 100 contact center agents,
and 50 sites
Cisco Connect 6 Cisco Connect 6

urlves lower 1CC, employee
emclency, and buslness
Lransformauon
Business Edition 6000
Cisco BE 6000 Advanced Features
All UC Manager Telephony features
Unified Mobility
Unified Messaging single mailbox for email, VM and
fax
Premise-based rich media Presence using Cisco
IM & Presence service
Cisco J abber for Desktop and Mobile (BYOD)
Web Conferencing using Cisco WebEx Meeting
Center
Telepresence and Advanced Endpoints EX series,
CTS series
Advanced on-the-box Contact Center capabilities
7
At-a-Glance
SIP Provider
PoE Switch
Voice Gateway (Cisco
ISR)
Optional Clustering (across WAN or
within LAN)
PoE Switch
Up to:
1,000 Users
1,200 Devices (MD Server)
2,500 Devices (HD Server)
1,000 Voicemail Boxes
100 Contact Center Agents
1,000 IM Users
25 Attendant Consoles
50 Sites
High Availability, LAN or WAN
Survivable Branch
Up to:
1,000 Users
Voice Gateway (Cis
ISR) ISR)
sco
Servers
Medium Density (MD) Server: up to 4 UC applications +1 Management application
High Density (HD) Server: up to 8 UC applications +1 Management application
Up to 1000 users, 50 sites and 100 Contact Center agents.
High availability over LAN or WAN environments using a secondary server.
Survivable Branch.
Your Collaboration applications bundled on a single server
Cisco UCS C Series: C220M3 Server
Medium Density versus High Density Server Comparison
Component MD Server HD Server
Target
Mid-size companies with
<300 users
Fast growing companies with >300
users
Application requirements
Advanced Collaboration
(Voice, messaging, rich media)
Premium collaboration
(Video, conferencing, customer interaction)
Capacity
1000 users / 1200 devices 1000 users / 2500 devices
Number of applications
4 Collaboration Applications +UPM BE or
PCP
8 Collaboration Applications +UPM BE or
PCP
Migration Enterprise UCM, add hardware
Enterprise UCM, support beyond 1000 users
on the same server
Software
Available with Export Restricted or Export
Unrestricted Software
Available with Export Restricted Software
only
Medium Density versus High Density Server
Hardware Component Comparison
Component Medium Density Server High Density Server
CPU
2 x 2.4 GHz E5-2609 / 4 Cores / 80W
/ 10MB Cache
2 x 2.4 GHz E5-2665 / 8 Cores / 115W / 20MB
Cache / Hyper-Threading
RAM
4 x 8GB DDR3-1600-MHz RDIMM/PC3-12800/
dual rank/1.35v
6 x 8GB DDR3-1600-MHz RDIMM/PC3-12800/
dual rank/1.35v
Disk
4 x 500GB 6Gb SATA 7.2K RPM
SFF HDD/hot plug/drive sled mounted
8 x 300GB 6Gb SAS 15K RPM
SFF HDD/hot plug/drive sled mounted
RAID
Mega RAID 9266-8i +battery backup configured for
RAID 10
Mega RAID 9266-8i +battery backup configured for
RAID 5
Network 2 x 1Gb +1Gb LoM On-board
2 x 1Gb +1Gb LoM On-board plus
Intel i350 Quad Port 1Gb Adapter
PSU
1 x 650W power supply
(2
nd
power supply available as option)
2 x 650W power supplies
VMware
Hypervisor Edition 2 CPU sockets, vRAM
unrestricted
Hypervisor Edition 2 CPU sockets, vRAM
unrestricted
Certified Applications
Application Scale vCPU vRAM
Cisco Unified Communications Manager (UCM) 1,000 Users
Medium Density Server: up to 1,200 devices
High Density Server: up to 2,500 devices
2 4GB
Cisco Unity Connection (CUC) 1,000 Voice Mails 1 4GB
Cisco Unified Provisioning Manager Busines Edition
(UPM-BE)
1,000 users on UCM, CUC and IM&P
1 2GB
Cisco Unified Instant Messaging & Presence (CUIMP) 1,000 Full UC, IM & Presence users
1 2GB
Cisco Unified Attendant Console (CUxAC) 25 clients 1 2GB
Cisco Contact Center Express (CCX) 100 Agents 2 4GB
Cisco Video Communication Server Control (VCS-C) 100 transversal and
100 non-traversal calls
2 4GB
Cisco Emergency Responder (CER) 1,000 users 2 4GB
Cisco Paging Server 1000 users, 50 phones/group 1 4GB
Cisco Prime Collaboration 9.0 Provisioning (PCP) 1,000 users
Medium Density Server 1200 devices
High Density Server 2500 devices
1 2GB
Please check co-residency policy for details:
http://www.cisco.com/en/US/products/ps11369/prod_white_papers_list.html
BE 6000 Bundles

Factory-configured UCS C220 M3 server, with pre-loaded software suite
Factory-loaded UC virtualization hypervisor and license, no vCenter
Cisco Prime Unified Provisioning Manager Business Edition and
licenses
VCS licenses (5 traversal and 10 non-traversal calls)
13
uCS C220 M3 server
re-loaded Soware SulLe

23 uCL or CuWL

SLarLer 8undles:
23 uCM enhanced uCL and unlLy Connecuon volcemall uCL

C8
23 CuWL 8L llcenses
Add server hardware for redundancy
NEW
Optional Add-on Bundles

VCS-E (5 traversal calls and 10 non-traversal calls)
Webex MC named hosts (10 or 20)
CCX Agent bundles
(5/10/25 Enhanced or 10/25 Premium)
Cisco BE 6000
Deployment
Models
IP
PSTN
2
nd
UCS C220 server or
MCS server for
redundancy
Capacity:
Up to 1,000 users.
Up to 1,200 endpoint devices MD
Up to 2,500 enpoint devices HD
Full Redundancy (CUCM, CUC, CUCM IM&P, UCCX)

Cisco BE 6000 Deployment Models
Single Site/Campus Deployment Model
C|sco 8L 6000
16
IP WAN
PSTN
kemote
S|te 1

kemote
S|te 49
Centra|
S|te
.
.
.
Up to 1,000 users
Up to 1,200 endpoint devices MD
Up to 2,500 endpoint devices HD
Full Redundancy (CUCM, CUC, CUCM IM&P, UCCX)
Up to 49 remote sites
Multi Site with Centralized Call Processing
2
nd
UCS C220 server
or MCS server for
redundancy
C|sco 8L 6000
keg|ona|
S|te A
PSTN
IP WAN
keg|ona|
S|te N
keg|ona|
S|te 8
Distributed Call Processing
Capacity Per Site:
Same as Single Site/Campus
Redundancy Per Site:
Same as Single Site/Campus
Remote Sites can be
a Cisco BE or Unified
CM deployment
C|sco 8L 6000
18
S|te
1
IP WAN
PSTN
S|te
2
s 80 ms k11
CapaclLy: 1,000 users/1,200-2,300 endpolnL devlces
8edundancy: lull redundancy for all 4 appllcauons (CuCM, CuC, CuCM lM&, uCCx)
Distance
Clustering over WAN (CoW)
C|sco 8L 6000
C|sco 8L 6000
IP IP N P WAN IP
s 80 ms k11111
WAN Redundancy for
all Core Applications
Iu|| kedundancy
across the WAN
19
S|te
1
IP WAN
PSTN
S|te
2
s 80 ms k11
CapaclLy: 1,000 users/1,200-2,300 endpolnL devlces
8edundancy: lull redundancy for all 4 appllcauons (CuCM, CuC, CuCM lM&, uCCx)
Distance
Clustering over WAN (CoW)
C|sco 8L 6000
C|sco 8L 6000
s 80 ms k11111
WAN Redundancy for
Iu|| kedundancy
across the WAN
20
|te
1
PPSTN P
S|te
2
aclLy: 1,000 users/1,200-2,300 endpolnL devlces Capa
undancy 8edu lull redundancy for all 4 appllcauons (CuCM, CuC, CuCM lM&, uCCx)
sco C|s 8L 6000 00 000 L 8L 6
IP IP P WAN IP
WAN WAN WAN WAN WAN WAN WAN WAN WAN WAN WAN RRRRRRe Re Re Re Re Reddddddun dun dun dun dun dunddddddan dan dan dan dan dancy cy cy cy cy cy ffffffor for for for for for
IIIIIu Iu Iu Iu Iu Iu Iu Iu Iu|| || || || || || || || || || || || || || kkkkkkkkkkkkk dddd ed ed ed ed ed ed ed ed ed ed n un un un un un un un un unddddda da da da da da da da da danc nc nc nc nc nc nc nc nc ncyyyyyyyyy y
across the WAN
STRICT NETWORK REQUIREMENTS:

Maximum 80-ms round-trip delay between two geographically separated nodes.

1.5 Mbps bandwidth for each 10,000 BHCA between sites

1.5 Mbps bandwidth for database and other inter-server traffic between sites

** Follow all general Clustering over the WAN (CoW) guidance in the UC SRND **:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/8x/models.html#wp1043996
BE 6000 at-a-
glance
2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 22 ates All rights reserved
Factory loaded software
appliance

Prime Collaboration
Provisioning
Enterprise license manager
More co-residency options
CER, VCS, Third Party Apps
Legacy H323 video
interoperability (VCS)
Intelligent Voicemail
notification
Native Call Queuing
J abber SDK enabled
Pause in Speed Dials
Native Call Recording button
Extend and Connect
LDAP and Local Users
Simulataneous Ring
Paging (Informacast)
Cisco Connect
Cisco J abber Licensing

Single top level SKU for UCL
and CUWL
VCS starter licenses for no
extra cost.
Disti stockable bundles
Simplified
Deployment
Additional native
capabilities
Simplified Pricing
and ordering
BE 6000 9.X at-a-glance
Enterprise License Manager for UC 9.0
Licenses will be managed by Enterprise License Manager
No more DLUs with 9.0
Migration from pre-9.0 to 9.0
License Count Utility can calculate translation from DLU to UC/CUWL based on
Phone type, Phone assigned to User, etc.
ELM guides through the process to receive permanent licenses
60 Days grace period allowed to configure users without a license
Supports Cisco BE 6000
23
23
24
Legacy Video Interoperability & B2B with VCS
Video
Interworking

Expressway Firewall
Traversal
828 and
kemote Worker
3rd arty]n.323
V|deo Lndpo|nts
Unified Call Control
ates. All rights reseerved.
8L 6000 wlLh uCM and vCS-C runnlng co-
resldenL
vCS-C on 8L 6000
Max capaclLy 100 Lraversal (lnLerworklng calls)
100 non-Lraversal (non-lnLerworklng) calls
Customer Interaction Options
Hunt Group
UCM
Contact Center
CCX
Attendant Console
CUxAC
Customer call is transferred to
the next extension in the group
until answered
Calls held in queue if agent is not
available
Lack of consistency required us
to introduce a live person.
Customer call is answered by
an attendant who directs the
call with the help of a desktop
GUI
We were losing sales from long
hold times and frequent call
transfers.
IVR self-service for account status
Screen pop and CRM integration
for centralized customer info
Integrated reports reveal
opportunities to improve the
customer experience
Native Call Queuing 9.0
Ability to hold hunt pilot callers in queue while they wait for an agent to become available
For each hunt pilot, callers can be routed to configurable secondary destinations
Agents can be part of multiple hunt pilots where queuing is enabled
2 different options for announcements are available:
Initial announcement
Periodic announcement
New serviceability counters in RTMT folder Cisco Hunt Pilots to monitor queue
performance
Extend and Connect
What is Cisco Extend and Connect?
A new device type, CTI Remote
Device that represents all remote
destinations for a user
Anchors enterprise calls on the CTI
Remote Device
Allows a CTI application
(like J abber) 3
rd
party control of the
remote connection to enable
enterprise call features
27
CUCM
Cisco
User
J abber or 3
rd

party CTI Client
CTI
Office Phone
3000
Home Phone
4155551212
Office P
300
Home Ph
4155551
PSTN
PBX Phone
9196661212
PBX Phone
9196661212
Pho
00
hone
1212
one
PSTN N
3
rd
Party
PBX
Enterprise DN: 3000
Remote Destination 1:
4155551212
Remote Destination 2:
9196661313
CTI Remote Device or CSF/Jabber
device in Extend Mode
BE 6000 9.1 Maintenance Release Update
BE 6000 9.1 Release includes
Cisco Unified Communications Manager 9.1(1a)
Cisco Unified Communications Manager (IM and presence) 9.1
Cisco Unity Connection 9.1
Cisco Unified Contact Center Express 9.0
Cisco Emergency Responder 9.0
Cisco TelePresence Video Communication Server 7.2
Cisco Prime Unified Provisioning Manager Business Edition 9.0
Cisco Prime Collaboration Provisioning 9.0
Cisco Paging Server 8.3
Support for 3
rd
Party Applications
Allows deployment of 3
rd
party applications to increase partner stickiness and increase UC pull through.
Support 3
rd
party applications on both server options
New VMware license allows for 3
rd
partner application co-residency on BE 6000
under the following conditions:
CDN collaboration applications and Solution Plus collaboration applications developed
by Cisco development partners are allowed to be run co-resident subject to co-
residency deployment rules
A maximum of three 3
rd
party Collaboration application VMs are permitted per BE 6000
sever and up to six per deployment.
Follow Cisco BE 6000 Co-residency Policy at the following link:
http://www.cisco.com/en/US/products/ps11369/prod_white_papers_list.html
Support: customer must be willing to remove any Cisco UC applications or 3
rd
party UC
virtual machines if Cisco determines they are causing performance issues.
Co-residency Policy
Certain other Cisco UC applications are allowed in addition to certified BE 6000 applications. List of Cisco UC
applications will be published on cisco.com.
Only CDN collaboration applications and Solution Plus collaboration applications 3
rd
party applications developed by
Cisco development partners are allowed to be run co-resident under the condition of following the deployment rules
Up to three 3
rd
party Collaboration application VMs are allowed per BE 6000 server
Up to six 3
rd
party Collaboration application VMs are allowed per deployment of BE 6000 servers.
Support: customer must be willing to remove any other Cisco or 3
rd
party application virtual machines if Cisco
determines they are causing performance issues with the
BE 6000 UC applications.
Resource Allocation Policy for All Applications:
1 vCPU must be left unused for hypervisor scheduler if CUC is deployed in a VM
2GB RAM must be left unused for hypervisor memory overhead
CPU or RAM oversubscription is not permitted (1:1 vCPU to core, sum of vRAM +2GB <=total physical RAM)
Recommend 1:1 for hard-disk spindle (10K or 15K rpm) to virtual machine ratio to reduce IOPS issues and read/write
latency (application mix must not cause disk latency to exceed 20mS).
BE6000
Management
Unified Management
Reduce time to dial tone and support costs with a choice of provisioning applications:
UPM BE or Prime Collaboration Provisioning
Unified provisioning Manager BE
Provisioning Manager BE
Or PC 9.0
Enterprise License
Manager
End-user Self-care
(UPM or PC9.0)
Factory configured HW
Preloaded SW Preloaded SW Preloaded
Manager ager
2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 33 2010 Cisco and/or its affiliates. All rights reserved. 33

1) 15 min - Unpack
2) 15 min hardware install
3a) 15-30 Min setup bios, firmware, drivers etc
3b) 30-45 min disk/RAID setup +battery cache
4) 15-30 min Virtualization hypervisor setup
5) 15-60 min / app - load app/install app
(4 worst case 1-4 hours) 30 mins per app
333aaa))) 111555--333000 MMMiiinnn ssseeetttuuuppp bbbiiiooosss, fffiiirrrmmmwwwaaarrreee, dddrrriiivvveeerrrsss eeetttccc
333bbb))) 333000---444555 mmmiiinnn dddiiissskkk///RRRAAAIIIDDDssseeetttuuuppp +++bbbaaatttttteeerrryyy cccaaaccchhheee
(((444 wwwooorrrsssttt cccaaassseee 111--444 hhhooouuurrrsss))) 333000 mmmiiinnnsss pppeeerrr aaapppppp
555))) 111555--666000 mmmiiinnn /// aaapppppp --- llloooaaaddd aaapppppp///iiinnnssstttaaallllll aaapppppp
444))) 111555---333000 mmmiiinnn VVViiirrrtttuuuaaallliiizzzaaatttiiiooonnn hhhyyypppeeerrrvvviiisssooorrr ssseeetttuuuppp
Pre-loaded
Factory configuration of hardware and pre-loaded software
Turn-key Appliance
BE 6000 Provisioning Choices
BE 6000 supports both
Cisco Prime Unified Provisioning Manager Business Edition (UPM BE)
Cisco Prime Collaboration Provisioning (PC 9.0)
Both provisioning solutions are pre-loaded on the server. Partner can choose which one to deploy.
License included with both solutions
The virtual machines require 1vCPU and 2G of vRAM

CUCM Interfaces
Cisco Unified
Communications
Manager cluster
Cisco Unity
Connect voicemail
Cisco Presence IOS
Gateways
Unity Connect
Interfaces
Cisco IOS
Cisco
Presences
Interfaces
Request for
Services
Service Active
Single pane of management for users, services and infrastructure configuration
End User Self Care
Reduce customer support calls with end-user selfcare.
Simplified interface for all user
preference settings
Voicemail
Ringtone
Call-fwd
Password & Pin
SNR
Speed-dial
Extension Mobility
and more

BE 6000 9.0 Install & Configuration
Comparative Metrics
Tasks
Native Interface Provisioning
Manager BE
Duration Duration
Installation 225 120
Set-up DHCP service for Phones 5 5
Configure voice switches and gateways 180 180
Setup admin, site and user defaults 60 15
Add 100 users using Bulk Admin Tool / spreadsheet-based
import
300 140
Add 100 users, one at a time individually, using screen-based
GUI, including voicemail
380 200
Set-up Hunt Group 5.5 5.5
Add a new user 9 2
Change a users name 22 2
Installation 225 120
gggggg gggggg yyyyyy
Setup admin, site and user defaults 60 15
Add 100 users using Bulk Admin Tool / spreadsheet-based
import
300 140
Add 100 users, one at a time individually, using screen-based
GUI, including voicemail
380 200
Add a new user 9 2
Change a users name 22 2
2012 Cisco and and/or /o its affiliates. All All righ rights r s reser ese ved. d. Cisc Ci Cisco Co o Connec nnectt 33
More than 50% improvement with install and configuration time.
Cisco UCM BE
6000 installation
process
First startup
38
First startup
Press F2
Default credentials
root / password
VSphere Configuration
40
41
42
VSphere configuration
43
Accessing the VSphere host
Next steps:
Connect NIC-1 on the back of the UCS C220M3 server to a Cisco Switch.
Connect a desktop in the same network as UCS C220M3 server and make sure you are
able to ping it.
Download and install VMware vSphere Client from www.vmware.com, on to the desktop.
Launch the vSphere Client and enter IP address, User name and Password configured
in the previous steps.
Click Login.
Accessing the VSphere host
43
Accessing the datastore
46
1
2
3
4
5
Accessing the datastore
47
2
1
Deploying the OVA templates
48
49
30
ISO file mapping only
needed for:
- CUCM
- CUCNX
- CUCM IM & Presence
- UCCX
- CER

Not needed for:
- CUPM
- VCS-C
31
Only CUPM
Check NTP Settings
32
Important
dont miss
it !!
Set time and NTP
33
NTP check
34
Installing CUCM, CUC, CUCM IM, CER, UCCX
33
Installing CUPM
36
Installing VCS
37
Installing VCS
38
At the login prompt enter username as admin and password as TANDBERG
press y and Enter to start the wizard
Installing VCS
39
username: admln
W: 1Anu8L8C
lf noL changed ln
Lhe wlzard
Installing VCS
60
Under System Information, copy Hardware serial number.
Thank you.

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. All rights reserved.

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