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LR
54,3 The public library system in
India: challenges and
opportunities
180
Maitrayee Ghosh
Sardar Patel College of Engineering, University of Mumbai, Mumbai,
Received February 2004
Reviewed April 2004 Maharashtra, India
Revised August 2004
Accepted November 2004
Abstract
Purpose – The current situation of Indian public libraries has been viewed by some as follows: the
public library system in India is condemned to remain peripheral to the actual information needs of the
masses; that it is in a depressed state, and serves as little more than a warehouse of recreational
reading materials, a majority of which are in regional languages. This paper suggests possible
remedies on how to transform the situation, and details new technological developments which are
already showing the potential to change public libraries in rural India for the better.
Design/methodology/approach – A descriptive account of the contemporary situation in India
with regard to public libraries, digital technologies and development possibilities, using official
statistics and the LIS literature.
Findings – The challenges that face public libraries in India are listed and a vision for their future
based on the concept of “ICT for development” is sketched out.
Research limitations/implications – It is difficult to get an overall view of this topic: authorized
statistics on public libraries in India as a whole are not collected, because these libraries are the
responsibility of a variety of agencies who, for various reasons, never disclose such information on a
national scale.
Practical implications – The author details new technological developments, the practical
outcome of which would in particular facilitate the establishment of digital library services in rural
India.
Originality/value – This paper provides a useful overview of a library scenario on which
aggregated statistical data is hard to find; and, from this summary of the present situation, goes on to
suggest possible ways to transform the “digital divide” into “digital opportunities”.
Keywords Public libraries, India, Rural economies, Economic development
Paper type General review
Introduction
India can now claim to be the world’s largest democracy: its population growth has
made it the second country in the world after China to cross the one billion mark[1]. As
its population grows, it is faced by enormous challenges in areas such as literacy and
education, areas in which it has long been acknowledged that the public library has an
indispensable role to play. This role accords with the definition in the UNESCO Public
Library Manifesto (UNESCO, 2004), which declares that the public library is “the local
Library Review gateway to knowledge, [and] provides a basic condition for lifelong learning,
Vol. 54 No. 3, 2005
pp. 180-191 independent decision-making and cultural development of the individual and social
q Emerald Group Publishing Limited
0024-2535
groups”. In this vision of public libraries, they are seen as people-oriented institutions
DOI 10.1108/00242530510588935 which should service the widest population possible.
However, public libraries in India are in an abject state. Possessing neither regularly The public
renewed print collections nor vibrant non-print multimedia resources that could lure in library system
illiterate or semi-literate folk, they suffer from a variety of infrastructure, manpower
and monetary constraints, as well as being low in the priorities of policy makers and in India
implementing bodies.
At the same time as India’s expanding population looks for innovative support and
services from its libraries, the country has emerged as one of the global leaders in 181
information technology and one of the largest exporters of knowledge workers. In this
digital era, the people of India should thus come to think of the public library not only as
a champion of books and knowledge but as a major access point to the benefits of the
digital age. But again, as a developing country, the economic conditions for libraries and
information centers are poor in this regard, especially by comparison with the developed
world. On the one hand, there has been a significant degree of implementation of
automation and networking in special and academic libraries. But rural public libraries
are almost wholly dependent on financial support from central or state government for
their collection development, infrastructure and human resources, and as a result
planning for modern tools and IT facilities in public libraries has not taken place.
Despite this, public libraries have a major role to play in bridging the “digital divide”.
Information and communication technologies (ICTs) have the capacity to open up new
ways of interactive communication between the citizen, public libraries and civil society
at large. But before this can happen, modernization and upgrading of public libraries in
terms of ICT applications and also staff proficiency is required, with the view of meeting
the informational, cultural and leisure needs of the underprivileged rural masses in order
to increase the numbers of them who are registered library members.
Figure 1.
A proposed model of
ICT-driven Public Library
LR The emergence of rural digital libraries in India
54,3 The emergence of intranet-based “Gyandoot” digital libraries (DLs) in the Dhar district
of Madhya Pradesh has changed the lives of its underprivileged rural communities.
“Gyandoot” is a unique form of G2C (Government to citizen) DL activity which is
intended to address the hardship imposed by transaction costs associated with
government services. It connects 21 cyber cafes called “Soochanalayas” which provide
184 services to about 10 to 15 “gram panchayats”, each of which consists of a group of
20-30 villages with aggregate populations of between 20,000 and 30,000 people. The
Soochanalayas are located at block head quarters, haat bazaars and bus depots and
also on the roadside where people normally travel. These cyber cafes are operated by a
local operator called a Soochak, who is a local volunteer not a government person
(Figure 2).
Figure 2.
Government network
infrastructure to support
rural digital libraries
Lack of national policies promoting ICT as a tool for development The public
The Government of India has started framing its IT policy but it may take time to put library system
these policies into action. One thing is sure, early indications are that the involvement
of public libraries is very small. It may be that there is concern about the inertia in the in India
system and the huge investments which would be required to rejuvenate public
libraries. But, because library IT creates a multidimensional service facility, ICT
introduction here will benefit the community in the long run, unlike many other single 185
purpose service arms of the government.
Political aspects
We are living in a highly politicized time and democracy is a “numbers game” in which
all political parties try to tailor their social commitments to suit their own interest
groups. In many cases, high profile decisions aim to woo a particular part of the
electorate – they are taken with vested interests in mind and may not be for the benefit
of the people for whom the underlying policy has been designed.
Conclusion
There is much optimism about the potential beneficial impact on society of public
policy in relation to IT and to public libraries (Evald, 1996; Fors and Moreno, 2002;
Yilmaz, 2002). Public libraries are often talked about as the possible solution to
information poverty as they are in a position to provide free access to the internet for
their communities. We look to them to promote the use of convergence technologies
which reduce the disparity in knowledge distribution between rich and poor, educated
and uneducated, rural and urban, men and women.
Public libraries in India do have the potential to use new information and
communication technologies to create online facilities and services which will further
transform our lives. Although information and communication technologies in India
were first made a part of rural development in the 1980s, rural public libraries
remained largely forgotten in the dissemination of information to rural populations.
Moreover, IT policy formulated since the year 2000 has shown little interest in the
development of rural libraries. This scenario needs to change: we the information
professionals need to come forward and study the present system of operation and find
a better solution to transform straightforward reading rooms into an
LR information/knowledge centre where people, weighed down by illiteracy or limited
54,3 education, find value.
Edwards (2001) has rightly pointed out that, “Providing access to information has
traditionally been about buildings, based around institutions offering services to onsite
users. Building tomorrow’s libraries will not simply be a matter of installing rows of
computers with internet access: our users will increasingly expect to be able to access
190 material from where they live and work. Providing access will increasingly be about
developing electronic information services such as internet portals and acting as a
broker between content providers and remote users”. This is the challenge for public
libraries in India today.
Notes
1. The population of India was 1,027,015,247 according to census of the year 2001.
2. Lakh ¼ 10 to the fifth power, i.e. 100,000.
3. As background to this statement, it should be noted that a Chennai-based company has
developed a language software package called “Shakti” and launched it as a viable bilingual
application. It offers word processing, spreadsheet, e-mail, database management, and web
authoring tools with additional options to switch to Tamil or Hindi from English at the click
of a mouse. The application works with existing keywords and transliterates the text typed
in English. Available at the web site: www.chennaikavigal.com/products.htm (accessed 19
December 2004).
4. KnowNet, available at the web site: www.knownet.org (accessed 19 December 2004).
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Further reading
Sharma, A. and Yurcik, W. (2000), “The emergence of rural digital libraries in India: the
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Chicago, IL November, available at: www.asis.org/Bulletin/May-01/sharmayurcik.html
(accessed 17 December 2004).