ARPU Average revenue per user B2B Business to Business B2C Business to Consumer CAO Chief Accounting Officer

CAPEX Capital Expenditures CDS Credit Default Swap CEO Chief Executive Officer CFA Chartered Financial Analyst CFC Consumption of Fixed Capital CFCT Cash Flow Cycle Time CFO Chief Financial Officer CIA Certified nternal Auditor CIMA Certified institutes of !anagement Accounting CISA Certified nformation System Auditor CMO Chief !ar"eting Officer COB Close Of Business COGS Cost of #oods Sold COO Chief Operating Officer CPA Certified $u%lic Accountant CSO Chief Security Officer CRM Customer &elationship !anagement CTO Chief Technology Officer EBIT Earnings %efore interest and taxes EBITDA Earnings %efore nterest' Taxes' Depreciation' and Amorti(ation EDI Electronic Data nterchange EPS Earnings per share FIFO First n' First Out FL Financial )everage FP&A Financial $lanning * Analysis GAAP #enerally Accepted Accounting $rinciples GAAS #enerally Accepted Audit Standards GFCF #ross fixed capital formation GP #ross $rofit HR +uman &esources GRN #oods &eceipt ,ote ICB ndustry Classification Benchmar" ICRM nnovative Customer &elationship !anagement IE nterest expense IPO nitial $u%lic Offering LIBOR )ondon nter%an" Offered &ate LIFO )ast n' First Out LLC )imited )ia%ility Company MTD !onth-To-Date NAV ,et Asset .alue

NCND ,on-Circumvent and ,on-Disclosure NDA ,on-Disclosure Agreement NOA ,et Operating Assets NOPAT ,et Operating $rofit After Tax NPV ,et $resent .alue OPEX Operational Expenditures PMAC $eriod !oving Average Cost PO $rofit O%/ective PO $urchase Order PP&E $roperty' plant' and e0uipment P&L $rofit and )oss P/E $rice $er Earning QTD 1uarter-To-Date R&D &esearch and Development RE &etained Earnings ROA &eturn on assets ROCE &eturn On Capital Employed ROE &eturn on E0uity ROI &eturn on nvestment ROIC &eturn on nvested Capital RONA &eturn on net assets ROS &eturn on Sals RR &esource rent St Sales 2during time period t3 SCM Supply Chain !anagement SG&A Sales' #eneral' and Administrative expenses SIR Stores ssuance &e0uisition SIOP Sales nventory and Operations $lan SOHO Small Office4+ome Office SOX Sar%anes-Oxley TCO Total Cost of Ownership TSR Total Shareholder &eturn WACC 5eighted average cost of capital WC 5or"ing Capital YTD 6ear-To-Date CVP Cost .olume $rofit EPS Earning $er Share CFSConsolidated Financial Statements