STANDARD OPERATING PROCEDURE (SOP) MANUAL FOR WAREHOUSING OPERATIONS TITLE : RETRIEVAL PROCESS Reference No:.

Revision No : WH/SOP/15 00 Issue No:. Effective Date: 00 01/01/2006 Page 1 of 2

1. 2. 3. 4. 5.

Subject Purpose Terminology Responsibility Flow Diagram

: : : : :

Retrieval Process. To define the retrieval process for taking the material in warehouses. As per SOP/WH/03. Warehouse Executive

Handset Retrieval Process

Billing

Start

Identifies payment default & Generates a list of MDNs

Circle CC

Based on the list, MDNs disconneted from the system

List of MDNs & Names & Address forwarded to collection / retrieval agency

Retrieval Agency

Consolidates Retrievals & sends to warehouse at regular intervals

Collects the Handset

Warehouse

Receive & Prepare SRN & take under category to be refurbished

Send to Refurb Agency

Receive & Prepare GRN & take under category refurbished

Receive & Prepare GRN & take under category faulty

Receive & Store BER Shift to Scrap only after Survey

Receive & Store Scrap Follow Scrap Process

End

Refurb Agency

Check if faulty

Yes

No Refurb

BER

Estimate

OEM Authorized Service Center

Check if BER or Repairable Repairable Repair and raise Invoice and despatch to warehouse

6. Procedure

Step No. 1 2

Process description Collection agency retrieves the handset from the customer as per advise received from Circle CC Handover the material to the warehouse directly or through cc team in the boxes. Warehouse supervisor needs to check, whether the collection agency brings the soft copy of the ESNs & MDNs (Wherever its required) along with the specified format. Segregate handsets in the respective categories like ESN available or ESN not available (UCA). WH supervisor scans all the material with validity check as per the ESN Management Process (WH/SOP/10) and hand over the same to the DEO for updating in the system.

Performed by Coll. Agency Coll. Agency / CC team Sup

System / Manual Manual Manual

System

Sup

Manual

Sup

System

STANDARD OPERATING PROCEDURE (SOP) MANUAL FOR WAREHOUSING OPERATIONS TITLE : RETRIEVAL PROCESS Reference No:. Revision No : WH/SOP/15 00 Issue No:. Effective Date: 00 01/01/2006 Page 2 of 2

9 10 RECORDS S. No. 1 2

Sup should segregate battery, charger, back panel (in case of FWP), antenna (in case of FWP) in the handset retrievals separately and capture the data separately. After segregation and carrying out the verification, Sup has to inform WM & WE to inspect the retrieved material and certify that material. After inspection, WE & WM would certify on the incoming documents and give approval for GRN generation in system. Generate the GRN of the said material.

Sup

System

WM & WE

Manual

WM & WE DEO

Manual System

Records GRN along with receipt documents (WH/SOP/07/FMT/06) Soft Copy of ESNs & MDNs received from Collection Agencies

Stor Location WH WH

Retention Period 2 years 2 years