Wecome To STS

5S is a methodology for organizing, cleaning, developing, and sustaining a productive work environment CODE: MGT16 DATE: 20 - 21 AUGUST 2008 FEES: RM 995.00 per delegate

Fax to: 603-5544 6289 / 6754

VENUE: CONCORDE HOTEL, SHAH ALAM, SELANGOR first come first served basis - seats are limited at 25 persons only

INTRODUCTION
Creating and instilling a culture of efficient service delivery in which employees are encouraged and expected to go to great lengths to satisfy customers is another hallmark of a successful organization. High performing organizations work to create an environment where employees focus on service delivery (customer satisfaction) in each encounter, every day. For many organizations, including public sector social services, this requires a massive culture shift away from what is convenient for the organization to what is needed by the service users. Instead, success requires the appropriate productivity and quality programs that
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WHY 5S SYSTEM?
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The 5S approach will ensure sure that excess of objects (e.g., the number of components, the amount of stock, the method of assembly, even not treating people well) is considered "dirt" and should be "cleaned." The 5S technique tries to improve flow within the company. Finally, service offered will meeting customer requirement as being highlighted in Quality Management System ISO 9001:2000. Therefore 5S system is one of the pillars of Lean Office and also rich with layout techniques, tricks, inventory control methods and line balancing techniques. Five steps in 5S system are known as:
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I Install temporary location indicators. Seiso or Shine + inspection I Clean everything, inside and out. Seiketsu or Standardize I Create the rules for maintaining and controlling the first 3Ss and use visual controls. Shitsuke or Sustain I Ensure adherence to the 5S standards through communication, training and self-discipline.

OBJECTIVES
At the end of program the participants will be able to :
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Seiri or Sort I Perform "Sort Through and Sort Out," by placing a red tag on all unneeded

Understand the linkage between required service delivery and efficient operation flow in order to meet the customer requirement

Wecome To STS

must be embedded in practices and operations throughout the organization. Thus, 5S system is a highly recommended program to improve the operation and process activities. This 2 days program will help to make the process flow more effective and efficient. It will also contributes to provides service delivery faster towards meeting customer satisfaction.

items and moving them to a temporary holding area. Within a predetermined time the red tag items are disposed, sold, moved or given away. Seiton or Set In Order I Identify the best location for remaining items, relocate out of place items, and set inventory limits.

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and expectation Explore the linkage between 5S system and the principle of the service delivery Learn the 5S concept and application Prepare step-by-step 5S system and implementation at their workplace. Bring back the valuable ideas on 5S inspiration for their organisation.

WHO SHOULD ATTEND

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SPEAKER
ISHAK SALLEH graduated from University Kebangsaan Malaysia in MBA (1988) and University
Malaya in B.Econ.Hons (1981). He received considerable Diploma in the areas of Management Consultancy (NPC&FGU, Germany), Professional Trainer&Consultant (Japan Productivity Centre) and Diploma in Management Development (British Manufacturing Companies Corporation/Jabatan Perkhidmatan Awam (BMCC/JPA (KL & UK). Additionally he received Quality Management Excellence Award (QMEA) certificate as qualified auditor (Malcolm Baldrage USA/NPC). He visited world class manufacturing company like Toyota Production System (TPS) and Denso Corporation in Japan and learned / benchmarked the way they were managing the business and successfully. For instant, Toyota Production System has embarked and implementing Lean Manufacturing System and they were highly focused on waste reduction (7 MUDA) in daily processes and operation systems. He had extensive experience as a trainer, coordinator, consultant and manager while attached with the National Productivity Corporation since 1982 (25 years). Started as a trainer in entrepreneurship development program, he later progressed into the area of TQM-Productivity and Quality, Shopfloor Management Programs related such as Practical 5S, Kaizen Application, Waste Management System, Visual Management Control, Innovative and Creative Circle, Total Productive Maintenance and Lean Manufacturing. He also had presented papers and conducted various training for international participants in Malaysia organized by NPC. As a Technical Expert Service he had conducted training in various countries such as India, Cambodia, Philippines and Laos PDR which were organized by Asian Productivity Organisation (based in Tokyo, Japan). He also had been invited to presented papers in the seminar organized by Japan Institute Corporation Association (JICA-KL/Japan) and Association and Overseas Technical Service (AOTS-KL/Japan).

Management Executives Supervisors Administrators Engineers Maintenance Quality and production personnel

PROGRAM OUTLINE
Day 1
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Why Customer? Understanding their needs Services vs. operation processes Control Operation and Processes through 5S system 5S system Concept and Application 5S system linkage to Continuous Improvement 5S system and guide for implementation

Day 2
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Wecome To STS

Determine appropriate KPI to measure the 5S impact. Step-by-step implementation

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Formulation committees for guidance Apply PDCA approach 5S Role and Responsibilities for everyone for implementation Implementation & execution Measure impacts Review Prepare for 5S Certification

Due to Ishaks vast exposure, knowledge and experience, he had been involved in various project improvements for the clients through consultancy services. The projects under taken were such as 5S System, Kaizen Practices, ICC/SGA, TQM, TPM, IE, ISO 9001:2000. Among his satisfied customers are Asian Productivity Organisation, AOTS, JICA, Nippon Paint Sdn Bhd, B&Z Plastic Industry, Sharp Roxy Appliances Sdn Bhd, Ingress Technologies Sdn Bhd, Fujiseat Industries (M) Sdn Bhd, HICOM Diecasting Sdn Bhd, TNB Sdn Bhd, MBSA , MPM, MOF-Bahagian Pinjaman Perumahan, UKM and Guthrie Sdn Bhd. Ishak is willing to share all about the experiences and knowledge to anyone who interested at anytime.

ENQUIRIES : Haidahyanti (603-5544 6203) | Norashikin (603-5544 6204) | Yusnizar (603-5544 6208) | Fax (603-5544 6289) | Email : sts@sirim.my SIRIM Training Services Sdn. Bhd., 1st Floor, Building 2, SIRIM Berhad Complex, 1 Persiaran Dato' Menteri, Section 2, 40911 Shah Alam, Selangor Darul Ehsan. :603-5544 6203/04/08 Fax :603-5544 6289 Office (c) SIRIM Training Services Sdn.Bhd. 2008. All Rights Reserved.

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