Executive Summary

It is important for any country to make his economy strong. Banking operations and services are one of the basic needs of an economy. These include acceptance of deposits and disbursement of advances to individuals and others at higher rates. Banks perform various fundamental factions, which are directly or indirectly contributory towards economic and social development of countries. Financing is a practical function of a bank through which pace of activity accelerated in various sector of economy. Through this medium the wheels of trade, commerce and Industry are set in motion and effective financial contracts maintained with people in every occupation. The world has entered into a new era so has banking. This Internship report is actually a brief discussion of the functions and departments of the banks. In account opening department customer has to open an account and meet the general banking manager with document which is necessary for account opening. Bank does not pay any profit on current deposits. The following are the financial products/services of P ! "ccount, !aving "ccount, uni#saver, uni#fle$ and foreign currency accounts. In remittance department like other banks %B also have instruments for transferring of money, Telegraphic Transfer, &ail Transfer. In cash department both deposits and withdrawals go side by side. This department works under the '( In charge and deals with cash deposits and payments. The clearing with banks is being done through )IFT *)ational Institute of Facilitation Technology+. %B Provides advances, which are two types, secured "dvances, unsecured "dvances. Bank classified advances in to following types 'ommercial "dvances, 'orporate/!&,-s "dvances, "gricultural "dvances. Banks "griculture division deals with the agriculture advances. Bank provides the "griculture "dvances in order to enhance and support the agriculture sector of the country, Farm 'redit . )on Farm 'redit. In foreign e$change, %B is dealing Foreign 'urrency "ccounts, Foreign /emittances, and Foreign Bills for 'ollection, Imports . ,$ports and recommending some suggestions.

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

INTRODUCTION OF ORGANIZATION
In 6une 5787, &r. "gha 0assan "bidi decided to open a bank different from others to provide modern banking facilities to trade and industry and to promote the habit of saving among common people. "ll the formalities have compiled for registration certificate to get the permission of !BP to start business. %B , a commercial bank was established on 9th )ovember 5787as result of reckless efforts made by "gha 0assan "bidi. Its head office was in new :ublliee insurance house, I.I. '0%)(/I;"/ /3"( <"/"'0I. The decision to establish UBL was taken in 6une 5787 and the company was registered on 6uly =>, 5787. %nited Bank imited started the operations on 9 )ovember 5787 with its first branch namely &c eod /oad now I.I 'hundrigar /oad at <arachi. 3n 7th )ovember 5787 the ;a?ette of Pakistan notified and included UBL in its list of scheduled banks operating in Pakistan. The first president of the UBL was &r. I.I. 'hundrigar the authori?ed capital of UBL was RS.=@ million which was latter rose up to Rs.7A million. &ost of the branches of %nion Bank merged into UBL to work as UBL-s subsidiary .The head office was at (haka. 4ith its shortest span of time %B emerged as dynamic and large international in early organi?ation. In 57A7 the &anagement of %nion Bank td. Incorporated in former east Pakistan, was handed over to %B , which was later emerged with %B seventies. The Bank continued its operations as private banking company until B5st (ecember 579B when it was nationali?ed, in the large nationali?ation process in the government of CulfiDar "li Bhutto, along with other banks operating in the country and other two banks namely Pak Bank of former ,ast Pakistan and 'ommerce bank td. were merged with %B . "fter nationali?ation &r. ".<. 2ousafi was appointed as a managing director who was replaced by &r. Cia#ud#din on 5#5#5779. There have been many changes in the structure, functions and the services provided. These changes reflect the changing reDuirements of our developing economy as a whole and those of Industry, 'ommerce and private Individuals. It has planned to institute ma:or improvements in customer services and internal systems to improve efficiency. " professional team was appointed in *5779#=@@@+ structure the bank and to commence right si?ing. It also intends to launch innovative products. The bank is increasing
T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+
=

td. were

resources mobili?ation through regular deposit campaign and accelerating the process of recovery of outstanding advances and nonperforming assets. %B was nationali?ed in 579B but it is privati?ed in =@@= as ;ovt. handed over the imited *%<+ as they management of %B , the third largest party of the country, to the successful bidder #'onsortium of "bu (habi ;roup *%",+ . Best way 0olding 'hairman of %B . This event was declared as a F)ew 6ourney for %B G. 3n &ay Hth =@@>, "tif Bukhari took over the charges as new 'hief ,$ecutive 3fficer of %B from "mar Cafar <han, who served %B for more than seven years. %B officially announced the appointment of "tif Bukhari as its ',3. Bukhari was previously !enior ,$ecutive 1ice President *!,1P+ and ;roup 0ead, 'orporate and Investment (ivision of 0abib Bank td. 0e was also a member of the 0B &anagement 'ommittee. In the view of highly impressive growth and development achieved during its 8@years of e$perience, %B has come to be accepted as one of the most progressive and dynamic components of the banking industry in Pakistan. %B has a large network of branches, which e$tends to the remotest areas of the country. In (ecember 57HB, there were 5A=B branches whereas in 579> it had only 5=BH branches and in 3ctober =@@B these figures show total number of 5@@9 branches )ow at 2010 UBL has assets of /s. A=@ billion and a solid track record of fifty years # in addition to the convenience of over 55=5 branches serving you throughout the country and 59 branches at several overseas locations. have purchased 85E shares and have elected 0.0.!haikh )ahayan al &ubarik as

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

B ar! " Direct r#

NA(E
0is 0ighness !heikh )ahayan &ubarak "l )ahayan !ir &uhammad "nwar Pervai?, 3B,, 0P< &r. "tif /. Bukhari &r. 3mar C. "l "skari &r. Cameer &uhammad 'haudary &r. "hmad 4aDar &r. 6aved !aDib &alik &r. Tehsin <han IDbal

DESIGNATION
'hairman (eputy 'hairman President . ',3 (irector (irector (irector (irector (irector

Re$i#tere! O""ice 5B Floor, %B Building, 6innah "venue, Blue "rea Islamabad, Pakistan %ea! O""ice !tate ife Insurance 'orp. Building I5, I.I. 'hundrigar /oad, <arachi, Pakistan P.3. Bo$ )o.J >B@A PhoneJ *7=#=5+ 555#H=8#555 ;ramJ K%)IT,(K Fa$J *7=#=5+ =>5B>7=

&i#i '

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

>

To be a world class bank dedicated to e$cellence, and to surpass the highest e$pectations of our customers and all other stakeholders.

(i##i '
3ur mission is toJ 5. !et the highest industry standard for Duality across all areas of operation, on a sustained basisL =. 3ptimi?e people, processes and technology to deliver the best possible financial solutions to our customersL B. Become the most sought after investmentL >. Be recogni?ed as the employer of choice.

O)*ective#
T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+
8

o To uplift the bank in the banking scene as the best where you come first o To be a high rank commercial bank in Pakistan and in overseas o To accelerate deposit growth by attracting more customers o Fully utili?e its capital o To satisfied customer need and meet their e$pectation o Be innovative, progressive and responsive to the needs of its customer with in the frame works of operational latitude and risk taking, gearing in mind responsibility as a custodian of depositor-s fund. o To contribute well in foreign e$change by providing services abroad the country. o To contribute in the economic growth in the country by generating huge profits. o To assist the agriculturalists and businessmen by providing them credit at low rates.

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

Bu#i'e## a'! !e+artme'ta, ,eve, #trate$ie#The department level strategies are made at top level. Planning and control commission are consulted before making these types of strategies. I will take help from the customer service manager *'sm+ to write these strategies he said that it is set at top level and not fully communicated at branch level. But he has known these strategies to great e$tent.

Strate$ie# " !i""ere't !e+artme't#(epartmental wise strategies are written below

Sa,e a'! acc u't +e'i'$ !e+artme't.

Boost up the deposit by caring the customers and providing them convenience, safety and profit.

F rei$' exc/a'$e !e+artme't.

To increase foreign e$change reserve and deposits by serving the customers at branch level and proper reporting to the !BP about the non resident accounts.

C,eari'$ !e+artme't.
Time management and balancing at all hands of clearing with in the shortest time period as possible0

Remitta'ce !e+artme't.
'ost leadership for inward and outward remittance.

L c1er# !e+artme't.
Proper security provided to client and strict security measures should be adopted with cost leadership0

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

ORGANIZATIONAL STRUCTURE
***3rgani?ation 'hart at Branch evel +++

"rea &anager *".&+

Internal "udit

Branch &anager

'redit 'ommittee

'ustomer (eposit

'ash . 'learing

Bills . /emittances

&arketing

"dvances

"ccounts

I.T

Foreign ,$change

(a'a$eme't %ierarc/y
T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+
H

President !enior ,$ecutive 1ice President ,$ecutive 1ice President !enior 1ice President 1ice President "ssistant 1ice President 3fficer ;rade 5 3fficer ;rade = 3fficer ;rade B 3perational !taff

De+artme't#
"ccount opening department
T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+
7

 Foreign e$change department /emittance department 'ash department "dvances department 'learing department ockers facility

Bill collection department "T& electronic card and %B 3&)I &arketing department

Acc u't +e'i'$ De+artme't

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+
5@

ACCOUNTS O2ENING.

In the history of banking many bank faces various fraud which are largely due to incorrect account opening. The only way to put aside from fraud is that the designated officers, branch managers take care and e$ercised the reDuired precautions. "t the time of opening an account officers should tactfully obtain as much information as possible about the person. It is therefore, necessary to take care and follow the proper procedure for opening different types of accounts.

2ROCEDURE OF O2ENING ACCOUNT.

Acc u't +e'i'$ " rm4hen a customer comes to open the new account in the branch he is given a printed form, to be filled by him. "ccount opening form consists of full name, address, and date of birth, occupation, telephone number, and ).I.(. card number.

Guara'tee! )y exi#ti'$ acc u't / ,!er4hen the new account holder fulfills all the reDuirements then he is asked to give some e$isting account holder guarantee, so that in future the new account holder may not fraud with the bank.

Si$'ature #+ecime' car!3

The bank to get authori?ed signature of the customer as specimen for avoiding any
T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+
55

future discrepancy gives 'ustomer. *!pecimen is enclosed+.

C/e4ue )

1 re4ui#iti ' #,i+3

It is a slip filled by the client to issue him a cheDue book with certain number of leaves as desired by a customer. "s per the reDuest of customer bank debited the party account for 'heDue book issuance charges. 4ith in >#9 days client can take his 'heDue book from branch or directly dispatched by head office to its mailing address. *specimen is enclosed+

Ty+e# " acc u't#L

" customer can open the following ma:or three types of accountsJ 5# =# B# P !#!aving "ccount. 'urrent "ccount. Foreign currency account.

15 Ty+e# " #avi'$ acc u'tI0 2LS u'i #aver0

It is the type of saving account in which profit will be calculated on monthly average balance but profit will be disbursed after si$ months. 4ith holding ta$ will be deductible from profit according to the laws of income ta$. The pro:ected rate of uni saver a/c for monthly minimum balance up to Rs. =8 million for the month of *6uly5#sepB@+ is 8.@@E.

II0 2LS u'i #aver +,u#0

It is same like uni saver but the difference is that branch takes the approval from head office and profit will be calculated daily on day end balance. The profit will be disbursed monthly at the beginning of each month.
T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+
5=

For the withdrawals up to or greater than B@@ million, B days advance notice shall be reDuired. . 4ith holding ta$ will be deductible from profit according to the laws of income ta$.

III0 2LS ru+ee tra'#acti 'a, acc u't0

It is the type of Pls account in which customer can do all transactions like current account. But saving rate is applicable on this account. It for the ease of the people who want to do saving and also to get the saving profit on their deposit.

IIII0 2,# u'i ",ex acc u't0

It is the saving account which can only be opened by individual, :oint account holder and sole proprietorship whereas corporations and partnership are not eligible for this account. Profit should be calculated on monthly basis but on minimum balance of month and disbursed on si$ month basis directly in to the account.

In this account depositor can take only three free of cost transactions in a month. But not limited to net banking. "fter three debit transactions the bank charger Rs.5@@ per transaction for any withdrawal.

The pro:ected rate of uni fle$ a/c for monthly minimum balance up to Rs. 5@@@@for the month of *6uly5#sepB@+ is 8.@@E."s the limit of deposit increase the rates increases on the amount of deposit.

60 U), Fir#t (i' r 2,# Acc u't0

It is a single *individual account+ opened on the behalf of minor by the father or court appointed guardian. The title of account will be Ffather name/court appointed guardianG.
T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+
5B

These are also responsible to operate the account. For opening it reDuire CNIC of father or court appointed guardian and B-FORM of &inor.

They father or court appointed guardian can also apply for wallet visa debit card on behalf of principal. The rate of interest on this account is always 8.@@E with no limitation of amount.

25 Ty+e# " curre't acc u't.

UBL )u#i'e## +art'er0
It is the type of current account in which account holders have no limit to the number of transactions done on daily basis. It is suitable for the business persons. They can open the account individually, :oint, or with :oint stock company, association and clubs. It has the limitation that bank can deduct the incidental charges of monthly proceeding the account Rs.8H whenever your account balance is less than Rs. 5@@@@. It is not saving account so customer cannot take any rate of return on it.

UBL BBA ACOOUNT0

It is the type of current account with ma$imum of two deposit and two withdrawal per month allowed free of charges. 'harges will be charged by bank if customer e$ceeding two transactions.

It is also e$empted from levy of service charges. "ny e$isting customer can convert his account to BB" account by giving application to manager with the copy of ')I'.

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

5>

Nature " Acc u't#0

"ccounts having following type of nature Individual account 6oint "ccount "ccount may be opened by/in the name of charitable institutions, sole proprietorship, :oint stock companies and associations, societies and firms or clubs.

(ifferent nature of account reDuired different supporting documents. )ature wise reDuired documents list are enclosed in account opening form.

FOREIGN E7C%ANGE DE2ART(ENT

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+
58

The customer must have to open his account with our branch, because without it we cannot enter into the foreign e$change transactions. !o a depositor opens an "ccount with the Bank in any form likeJ Individually 6ointly Partnership 'orporation

But mostly farid gate branch deal in individual nature of foreign currency accounts.

Foreign currency accounts are two typesJ

/esident. )on# resident.

Foreign ,$change (epartment of the Bank accepts under noted Foreign 'urrency from account holders. !tate Bank of Pakistan provides e$change rates on daily basis. "nd daily transactions are recorded at their current e$change rates . The bank deal only in four currency at Farid ;ate Branch. %! (ollar ;B Pound !terling 6apanese 2en ,uro

O+e'i'$ " F rei$' Curre'cy Acc u't.

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+
5A

"ll foreign currency accounts are open under the F., 25. "nd open like normal account opening form, an account opening form is provided to prospective customer. "t the same time introduction of that customer is important condition so that provided information by customer may be got authenticated. "n e$isting account holder may introduce the incoming customer. The &anager takes new "ccount holder-s specimen signatures on specimen 'ard in order to avoid future problems. "t the occasion of withdrawal of funds "ccountant compares the signatures on cheDues to the provided !pecimen of !ignatures so that genuineness of the cheDues may be verified.

"t the time of depositing funds the amount of funds is debited . Foreign 'urrency 3n 0and "ccount. (r. Party-s /"ccount 0older-s "/'. 'r.

"t the time of withdrawal of funds the amount is credited. Party-s /"ccount 0older-s "/'. (r. Foreign 'urrency on 0and "ccount. 'r.

2r !uct# " F rei$' Exc/a'$e De+artme't

Foreign ,$change department have following products

TEZ RAFTARJ
It is a free doorstep inward remittance with in the country or from abroad. In case of abroad it is converting in pak rupee at head office level. It is the fastest and most convenient product of remittance available at all branches of %B .

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

59

T2P,! 3F T,C /"FT"/ (irectly in account

In case of ubl account holder amount will be directly credited to customer account0

T,C /"FT"/ cheDue

Te? /aftar cheDue is issued in case of account holder other than ubl.

T,M IB,M
In case of any discrepancy occur than amount transfer to this account and after removing it and proper verification the amount will be credited to concerned account0

8IFTT5 I'9ar! F rei$' Te,e Gra+/ic Tra'#"erThis is most rapid method to transfer funds. 'oding &essage is sent through Telegraphic message 3/ on Phone. Iftt has a swift code. It is for the account holder only. The %bl swift code is 8UNIL2::A5 !wift stand for *society of world wide international financial transaction+. Iftt message is sent to concerned branch and the make *IB,T("+ inter bank transaction debit advice *specimen is enclosed+. "nd "t branch level entry is passed as under 'oncerned bank (r. 'r. Beneficiary

8IFDD5 IN;ARD FOREIGN DE(AND DRAFTThe demand draft is a written order is being given by the issuing Bank on it-s own behalf to it-s other Branch of the same Bank to pay the certain amount to the concerned person. The amount, date and beneficiary name address and account number is mention on this instrument.

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

5H

;e#ter' u'i 'it is also the form of foreign remittance having 5@ digits code. It is having no need of bank. "ppro$imately it has more than 8@@@@ agents in all over the world. The message is sent to the beneficiary name and he can take it after giving the copy of ')I' and proper verification by the authori?ed dealer of western union.

8C c5 Ca#/ ver C u'terIt is same like western union but it has only a difference of digits. For 'oc bank is necessary because foreign bank issue the digit code to remitter and the name and detail of beneficiary are mention on this message. Beneficiary can take money from the bank after proper verification.

LETTER OF CREDITIt is an instrument in which importer bank provide surety to the e$porter bank and reDuested to open the captioned .' and authori?ed to debit account with them in

respect of margin, commission and other charges.

This document is issued by the buyer-s bank when promises to pay the seller the specific amount when the bank has received certain documents stipulated in the letter of credit by the specified time.

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

57

RE(ITTANCES DE2ART(ENT
Transfer of money or eDuivalent to money from one branch to another branch of the same bank is called remittance. )ow it has become an easier and safer method both for the client and banker to transfer their money from one branch to another within the city or 3utside 'ity.

2ARTIES IN&OL&EDIn case of remittances normally two banks are involved, are as under Ori$i'ati'$ Ba'1 Bra'c/ It is the branch, which issued the instrument for remittance.

Re#+ '!i'$ Ba'1 Bra'c/

The branch that receives the instruments for remittances, also known as drawee-s branch.

T<2ES OF RE(ITTANCE
/emittances are classified into the following two typesJ 5. =. Inland /emittance Foreign /emittance

I',a'! remitta'ce#It is a transfer of money from one branch to another branch of the same bank within the same country. In this case both the parties will be of the same country and same bank.

(ODE OF RE(ITTANCE
T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+
=@

%nited bank limited, uses following types for transfers of money

5# =# B#

*''+ cashier cheDue. &ail Transfer *&T+. Telegraphic Transfer *TT+.

Ca#/ier c/e4ue8CC5
it is an instrument launched by ubl after removing the DD and 2O demand draft and pay order. It is same like a cheDue which is cashed at any branch of ubl with in a country.

O',i'e r (ai, Tra'#"er 8(T5

!ome times a constituent of a bank wants to transfer funds from one account to another or a non#constituent wishes to remit funds in a particular account maintained at some place with a branch of the bank or when the accounts are transferred from one branch to another branch, such amounts / balances are remitted by means of mail transfer. Through online bank credit the account of customer the online charges up to one lac are /s.59> in which /s. 58@ are bank charges /s.=> are federal e$cise duty*F,(+.

Te,e$ra+/ic Tra'#"er 8TT5

"n individual whether customer or not, demands that his funds should be transferred from one place to another through the Duickest means. In such cases, transfer of funds message is passed on through a telegram, ordinary or e$press, to the drawee branch of the bank. " tested message is sent to the drawee branch followed by the confirmation copy. In case the payment is immediately reDuired by the payee, the tested message is given on the telephone.

CAS% DE2ART(ENT
The main heart and soul of the commercial banks are the money or cash. This is
T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+
=5

sensitive department of the branch. )o other person is allowed to enter in the premises of cash department. "s obvious from name that this department deals in cash deposits and payments. 'ash department is performing its functions/duties through uni#bank which is the banking software.

; r1i'$ " Ca#/ De+artme't

2ROCEDURE FOR CAS% 2A<(ENTSThe instrument against which payment is made that is the cheDue. )ormally the cheDue come for payment in the branch are, cheDue received at counter for payment and other cheDue are 'learing or Transfer 'heDue. )o payment is made against any other monetary instruments.

S me im+ rta't c '#i!erati '# 9/i,e +ayme't4hen cheDue is received for payment special care is taken about the signature of the account holder, date, no cross or cutting in figures, signature at the back of the cheDue presented for payment. If any thing is found wrong then cheDue is dishonored and is given to customer for rectification. The ne$t step is forwarding cheDue to the accountant for the verification of the signature with specimen card signature.

If signatures are not according to specimen card then the cheDue is returned to customer. If signature are similar with the specimen card than cheDue amount is posted in edger 'ard/Transaction edger. !pecial care is given to the balance of the account either favorable or unfavorable.

. ;it/!ra9 Limit#T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

==

If the cheDue is up to or less than =8@@@ then officer can sanction and in case of greater, than he has to get approved from his '!&. Finally, after all verifications of the cheDue it is given to the cashier, then payment is made to holder of the cheDue .

2ROCEDURE FOR CAS% RECEI&EDFor depositing any amount in the account Pay#In#slip is used that is filled by the customer. The depositor signs the part of the paying slips, which are retained by the bank to show acceptance about the entries, made in pay#in#slip. The 'ashier, at the end of the day has to maintain and balance the cashbook on uni bank. The cashbook contains the opening balance, details of payments and receipts . The method to calculate the closing balance is C, #i'$ Ba,a'ce = O+e'i'$ Ba,a'ce > Recei+t ? 2ayme't#

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

=B

ADVANCES DEPARTMENT
The lending function of the banking for the production purposes is called "dvances.

Ty+e# " A!va'ce#

There are two main types of advancesJ Funded , )on#Funded Fu'!e! L a'# "re the loans in the form of physical cash. The interest charged on the funded loans is called mark#up. N '?Fu'!e! L a's "re the loans in the form of guarantee. These are also called the 'ontingent iability 8at the moment these are not funded but in some future date it may be funded if the person doesn-t pay the amount.

It is ma:or part of the branch. Bank provides this facility to the people who need advance money to meet their reDuirements. The function of "dvances and 'redit (epartment is to lend money in the form of clean advances, against the promissory note, as well as secured advances against tangible and marketable securities. For getting the advances, the first step is the preparation of credit proposal. !ome principles of lending are considered whenever financing is made. These principles areJ

'haracter 'apacity 'ollateral 'apital condition

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

=>

Nature " 2r !uct#Ru''i'$ Fi'a'ce3 The lending product which was called overdraft before Islami?ation of Banking system in Pakistan has been named /unning Finance in the post#Islami?ation era. This is temporary facility when drawing is allowed in e$cess of the credit balance in account.

There are two main types of products of finances 5# )I(F =# )I'F

N ' I'tere#t Dema'! Fi'a'ce 8NIDF5

It is the name of what was previously called (emand loan or Fi$ed oan. It is the credit facility for a fi$ed amount for a fi$ed specified period. %sually the period is one year and if the e$tension is desired, the limit is renewed on yearly basis. /epayment is made in periodical installments.

The limit is automatically reduced with each deposit made into the account by amount of the deposit. It means when a customer pays some installment to the bank then he or she couldn-t withdraw that amount again because reimbursement is used only for the ad:ustment in )I(F. "nd ad:ustment means when a customer repays some amount of loan then the bank credit this amount for permanent basis 0 In this case the markup is charged from the date of issuance of credit facility to the date of maturity.

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

=8

Area# " NIDF

)I(F finances in three areasJ 'ommercial "griculture Industrial

2UR2OSE OF AD&ANCES
People take advances for the following purposes

1?

F r C mmercia, +ur+ #e-

The purpose of )I(F for commercial area is for running e$penses 0 "nd running e$penses are the operating e$penses of the business other than the fi$ed e$penses. "nd fi$ed e$penses are of three types *5# and, =#Building, B#&echinery . ,Duipment+. !o other than these e$penses all the business e$penses are called the operating e$penses like utility bills, salaries, purchase of raw material, inventory cost etc.

2?

F r A$ricu,tura, +ur+ #e-

There is separate department of agriculture but it come under the advances There are two purposes for the loaning of agricultural purpose F r I'+ut#Inputs means the purchase of !eed, Fertili?er and pesticides F r Fixe! A##et# It is to purchase the fi$ed agricultural eDuipments like tube well, tractor etc.

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

=A

F r I'!u#tria, AreaThe loaning purpose is to do the fi$ investment or to purchase the fi$ed industrial assets like and, Building, and &achinery . ,Duipment.

NON?INTEREST CAS% FINANCE 8NICF5

It was previously also called 'ash 'redit. This facility is usually e$tended against pledge or hypothecation of goods, products, or merchandise. &arkup is payable on he amount actually utili?ed bye the customer0

It is also called the

imit Financing. )I'F is to meet the working capital *running

e$penses+ reDuirements. It has the checDuing facility as well which means the bank gives a cheDue book to the borrower through which he or she can withdraw the amount within the approved limit. (ebit / credits are allowed to the e$tent of approved limit which means the borrower can withdraw the repaid amount as well. &arkup is charged on daily product basis *only on utili?ed amount and period of utili?ation of loan+ But in )I'F when you credit *repay to bank+ some amount of borrowed money then it can again be withdrawn but before the maturity of facility.

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

=9

CLEARING DEPARTMENT
This department welcomes the cheDues and other negotiable instruments drawn upon local branches of other banks. !tate Bank of Pakistan has a clearinghouse, in which the bank representative brings cheDues and other Institutions and mutual claims of each bank on other are off set and a settlement is made by the payments. 'learing system is helpful for both the customers and bank in saving of time, labor and currency involvement.

% 9 it# 9 r1 a'! 1ey r ,e " Ni"t i' c,eari'$

)ational institutional facilitation technologies came into e$istence in may =@@A.)IFT play an important role in clearing. Its main responsibility is to pick and drop instruments from one bank and reali?e it from other banks and report to state bank of Pakistan. )IFT deduct charges of its duty. UBL is a member of )IFT. )IFT stand for Nati 'a, I'#tituti ' Faci,itati '

Technology. Through which branches forward and receive clearing cheDues, with a schedule, conducts clearing. The clerk of forwarding branch prepares the schedule and vouchers of all the clearing cheDue, which he received on that day and sends these cheDues to the checking officer. 'hecking officer passes these cheDues and vouchers by his initials, endorsement stamp and branch special crossing stamp. 'lerk posts the contra entries of these vouchers in the clearing register.

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

=H

IN;ARD CLEARINGThe bank that has to pay the amount it goes in the process of Inward *internal+ 'learing. 0e has to scrutiny *'heck+ that is the cheDue issuer has the sufficient amount or not.

OUT;ARD CLEARINGThe bank that receives the cheDue of another bank it goes in the process of outward clearing. Because the bank is inspecting about a person who has an account in another bank.

CROSS C%E@UE'ross cheDue is a cheDue through which the amount is transferred from one account to another account. )o body can withdraw the amount directly by this cross cheDue even the favoree himself until this amount is credited in his "/c. Then he can withdraw that amount from his own "/c.

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

=7

LOC:ERS FACILIT<
UBL is also providing lockers facilities to its customers. The account department also maintains the record about lockers. The basic purpose of locker is to provide safe custody to client-s valuable ornaments, :ewelry or documents. "lmost in all branches, ockers are available in different si?es at different rates. For availing this opportunity, customer has to open his account in the same branch/bank.

L c1er O+erati'$ 2r ce!ureBank provides an application form to the applicant who needs to operate a locker in the branch. This application form contains all rules and regulation regarding to obtain a locker. !pecimen signature card is also filled in signed by the applicant. Bank assigns a password to their customer for secrecy. ,ach locker has duplicate keys. 3ne *master+ key is kept by the bank, and the other by the customer.

In case of opening any locker, first of all master key is applied and then the customer key. If the locker has been obtained :ointly then at the time of the opening, the person signed the application form, should be presented there otherwise, the bank will not allow to operate the locker. !afe deposit locker fee is recovered in advance or at the start of the year, half#year or Duarterly.

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

B@

Ty+e# " L c1er

There are basically four types of locker at %B but in Bahawalpur branch only three types are available that are as under

T2P,! 3F 3'<,/!

/"T,! 3F 3'<,/! Per "nnum

!mall &edium arge

/s. =@@@ /s. B@@@ /s. 8@@@

"bove charges include the charges of insurance premium annually. "t the time of opening Rs.=@@@ are paid by the customer as a security charges which are refundable at the time disclosing the lockers account.

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

B5

BILLS COLLECTION DEPARTMENT

This department basically deals in bills, which come in bank for collection. The bills are cheDues, cashier cheDue. These bills are from outstation branches of UBL or of other banks. This department provides services to customers at low charges to get their amounts from the nearest branch.

:INDS OF BILLSThere are two main kinds of the bills 3utward Bills For 'ollection *3B'+ Inward Bill For 'ollection *IB'+

Out9ar! Bi,,# " r C ,,ecti 'Bills department receives cheDues or other kinds of bills from its clients. The condition under 3utward Bills for 'ollection is that the customer must have his account in the branch. This branch forwards the cheDue with schedule or covering letter to that branch on which bill is drawn. The checking officer of bills department will cross the cheDue with special bank stamp before forwarding the cheDue to the other branch.

Out9ar! Bi,,# " r C ,,ecti ' Re$i#ter3utward bills for collection register is maintained in order to deep the records of all bills for outward collections. This register is updated two times, first at time of receiving the 3B's and secondly at the time when confirmation advice is received from the other branch, either the cheDue will be paid or not by the other bank branch. "fter confirmation of the amount, confirmation advice is transferred to the sender branch. "fter confirmation of the amount and bills, the account of the customer is credited against reasonable charges, which is income for the bank.
T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+
B=

I'9ar!# Bi,, " r C ,,ecti 'These bills come to branch for payments so branch has to verify these cheDues, cashier cheDue. The party account must be opened in that branch which sends it to paying branch .The responsibility under IB's of the branch is to verify all the bills within three days, and should send the bank advice to the originating branch.

I'9ar! Bi,,# " r C ,,ecti ' Re$i#terInward bills for collection register are maintained for future record purposes. 'are is made while posting the amount of bills in the register. ,ach bill is assigned a number according to the register series. ,very year the number starts from one and continues for the whole year and ne$t year again from one and so on.

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

BB

AT( E,ectr 'ic Car! a'! UBL O(NI

For the ease of customer all banks are moving towards the innovation and modern technology. Banks launched electronic card through this customer has facility to withdraw the cash at any time. In Pakistan the ubl network of atm consists of 85 cities and 360 "tms. ,lectronic card department has two types of cards these cards are also called electronic cheDue book. AT( Car! ;IZ Car!

AT( car!"T& stands for automated teller machine. It is provided at the demand of customers. )ow a day each customer reDuests it at the time of account opening. It also has two typesJ %bl wallet 1isa !ilver "tm card. %bl wallet 1isa ;old "tm card.

U), 9a,,et &i#a Si,ver Atm car!It is issued to account holders. !ilver card has the low amount limit to withdraw of cash with in => hours. From this card you can only withdraw =@@@@ cash with in => hours. The yearly charges of atm silver card are /s.B8H.
T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+
B>

U), 9a,,et &i#a G ,! Atm car!It is also issued to account holders ;old visa card has greater limit of withdrawal of cash. 2ou can withdraw up to >@@@@ cash with in => hours. The yearly charges of atm gold card are /s.8H@.

Di#+ #a, " atm car!" customer can take his atm card from branch with in the A@ days afar the date of receipt these card in branch. "fter passing A@ days cards are couriered to the mailing address of customer. If card are not delivered to customer then return back to bank. "fter it bank retain card again for B@ days. If with in this time period customer cannot receive it then card will be destroyed by supervisor and reported to head office.

;iA car!It is a prepaid visa card. This card is for the specific target market which is un# banked and not has bank account. !o %bl give him a product to deal with the bank. !o bank give him a card same like atm card but the difference is that it is issued to non account holder. &ostly it is used by the teenagers. 'harges are only at the time of card issuance. For 5@@@@ or less than card issuance charges are /s.5@@NF,(.

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

B8

UBL O(NIIt is a branch less banking. It now brings a host of banking services to your nearest FdukaanG. %bl omni dukaan are located at more than 5@@ cities and towns in Pakistan. ,very %B 3&)I (ukaan is empowered to provide the following servicesL "ccount opening. 'ash deposit. 'ash withdrawal. %tility bill payment. &oney transfer. &obile voucher payment. Post mobile bill payment.

It enables you to open an account t allocation of your convenience. "fter opening an account you can operate it from omni dukaan or branch of ubl.

Ty+e# " acc u'tIt has provided only two types of accounts in omni (ukaans Individual account Business account

&inimum balance /!.8@@ is reDuired to be maintaining a ubl omni account. It only offers the current account and also be e$empted from ?akat.

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

BA

(ar1eti'$ De+artme't
This is age of competition and every organi?ation is facing hard competition from not only domestic organi?ation but also from the international organi?ations due to globali?ation. (ue to this competition the marketing department plays a vital role in the success of the organi?ation. In Bahawalpur branch there is no marketing of ubl financial products. ,ven only single person is not authori?ed by head office in this region for the familiari?ation of products. 3nly mangers are marketed the persons to get the deposit. "t the launching of financial products marketing campaign should be run in big cities and neglected this area. Proper awareness and orientation should not be provided. The location of branch and all tangibles at Bahawalpur level are not in satisfactory condition. In the branch there is no proper marketing activities are follow seriously and I observe some pointsJ ack of marketing at desk due to lack of training and awareness among employees. ack of promotional activities. ittle attention to the apparent conditions of the bank e$terior, interior layouts and design of furniture in the branch. Through the proper &arketing and promotional activities organi?ations are successful to achieve the ob:ectives0 3b:ectives for %B clearly defines what the bank want from its target market and potential customers. !o to achieve organi?ational
T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+
B9

ob:ectives it is necessary to understand the target market. )ot only to get deposit from them but also ensure that financial products are sell to them. 3nce the deposits collection is developed as Duantifiable ob:ective, the 0ub branches must determine to whom they will be selling their new financial packages.

Su$$e#ti '# " r (ar1eti'$ De+artme't

For the improvement of marketing activities some suggestions are as under

Fi'a'cia, +ac1a$eB2r !uctThis is the service which is provide by the bank to its target market as a result of which bank gets deposits and customer takes profit and keeps his money safe. !o the financial product should be properly communicated to customers.

Bra'!i'$Branding is the naming of new#marketed financial. This brand or name of service associates with it should be such, which could communicate some message and attract the customers. !o proper branding of top product is necessary.

A!verti#i'$ (e!iaPromotional campaigns provide added incentive, encouraging the target market to perform some incremental behavior, which is highly necessary. 'ommunication with the target market should be always there and ,lectronic and Print &edia should be used for promotion of financial product.

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

BH

2r "it 2erce'ta$eThe percentage of profit, which the customer e$pects receives from the bank against his deposits in a scheme of financial package and the time frame to get the profit should communicate to customers.

A++eara'cePhysical appearance of the location and inside the building also matters. It helps a lot to attract the customer. !ome branches of UBL are very attractive but all the branches should be well dressed. By following these suggestions the region of Bahawalpur move towards achieving the Targets and growth.

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

B7

Rati A'a,y#i#
RETURN ON ASSETS<ear# /eturn on assets 200 C 5.95 200 D =.=> 201 0 5.8H 201 1 5.BH 2012 5.>H

2.5 2 1.5 1 0.5 0 Return on assets

2008 2011 2009 2010 2011 2008 2012

!ince the computed ratio of /eturn on "sset has increased in =@5= as compared to =@55 it shows the good performance of the "ssets of the bank. 3ver all there is a general increasing trend in the five year of analysis. ,$cept for the year =@@H where it decreased significantly.

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

>@

E4uity t !e+ #it# Rati <ear# 200 C 200 D H.75 2010 5@.8 A 201 1 7.@9 2012 5=.BH

,Duity to deposits /atio 9.>7

14 12 10 8 6 4 2 0 Equity to deposits Ratio 2008 2011

2008 2009 2010 2011 2012

!ince the computed value of eDuity to deposit ratio shows that there is an increasing trend in the five years. But as an e$ception there is a decrease in year =@55.

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

>5

A!va'ce t De+ #it Rati <ear# "dvance to (eposit /atio 200C 9@.H 5 200D 9B.H 5 2010 9>.8 B 2011 9A.9 8 2012 95.7A

77 76 75 74 73 72 71 70 69 68 67 Advance to Deposit Ratio 2008 2011

2008 2009 2010 2011 2012

!ince the computed value of advance to deposit ratio shows the increase in the respective years it is obvious that the deposits have decreased in the banks. 4hile from moving =@55 to =@5= it decreased significantly which shows the increased deposits in the =@5=0

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

>=

E4uity t A##et# Rati 200 C ,Duity to "ssets /atio A.=> <ear# 200 D 9.@8 201 0 H.@@ 201 1 9.=8 2012 7.HB

10 9 8 7 6 5 4 3 2 1 0 Equity to Assets Ratio 2008 2011

2008 2009 2010 2011 2012

!ince the computed value of eDuity to "sset ratio shows the general overall trend it is evident that the performance of the bank is good.

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

>B

De)t?Rati <ear# 200C 7B.9 (ebt#/atio A 200D 7=.7 8 2010 7=.@ @ 2011 7=.9 8 2012 7@.59

94 93
2008

92 91 90 2010 89 88 De t!Ratio 2008

2009 2010

2012

2011 2012

!ince the computed value of the ratio shows that the debt ratio is continuously decreasing which shows that the performance of the bank in relieving it from the debt is good. The debt is decreasing considerably in the subseDuent years.
T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+
>>

Ear'i'$ +er S/are<ear# ,arnings per !hare 200C 55.> H 200D 5>.A = 2010 5@.B H 201 1 H.=> 2012 H.=A

16 14 12 10 8 6 4 2 0 Earnin"s per #$are 2008 2010 2012

2008 2009 2010 2011 2012

!ince the computed value of ,arning per share shows general decreasing trend because in 2ear =@5@, =@55 it decreased significantly. It shows that the earning performance of the bank is not good.

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

>8

LOAN TO ASSETS:
<ear# Rati # 200C 77.=B 200D 7B.78 2010 7B.A@ 2011 7B.AB 2012 7B.9A

100 99 98 97 96 95 94 93 92 91 90 %oan to Assets

2008 2009 2012 2010 2010 2011 2012

2008

!ince the computed value of loan to assets shows mi$ trend because in 2ear =@@H, it is high but in =@@7 it decreased and than till now it-s gradually increasing.

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

>A

!ince the values of the profit before ta$ shows over all increasing trend in the Duarterly results which shows the performance of the bank is good but the rapid decrease in last Duarter of (ecember =@@H is because of impairment loss. This can be considered as unusual item.

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

>9

!ince the trends in deposits in different Duarters of the years shows that the values are increasing and decreasing in different Duarters. 0owever the decrease in Duarter 6une =@@7 to !eptember =@@7 is decreasing rapidly.

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

>H

!ince the value shows that there is an increasing trend in the values of the net interest income which shows that the bank is good in its core business of lending money to its customers.

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

>7

!ince the values of the profit after ta$ shows over all increasing trend in the Duarterly results which shows the performance of the bank is good but the rapid decrease in last Duarter of (ecember =@@H is because of impairment loss. This can be considered as unusual item.

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

8@

S;OT a'a,y#i#

I'ter'a, Stre'$t/# The internal competencies possessed by company over its competitors are called strength.

3wnership of !trong ;roup. 'ash receipt machine *located at <arachi branch+. 0uge network of *55=5+ (omestic and *59+ 3verseas branches. . "dvances on !ound Basis. Popular brands for customers. *Te?/aftar %B 4allet *"T& 'ard+, %B wi? card+. The bank is actively engaged in international trade and foreign e$change transactions. Foreign trade volume showed an increase of 59E. "dvances investment of the bank shows a constant growth pattern. The current year-s growth rate is B=E %B omni# branchless banking. ;ood /eputation.*due to fast financial services and innovation in product and services+. ,# Banking.

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

85

INTERNAL ;EA:NESSES The internal attribute of bank to decrease in comparison with competing banks. ack of promotional *advertising+ activities.

'entrali?ation authority . &anager cannot take initiative regarding different decisions ow Promotional "ctivity only =E of total staff. ow &otivation evel the problems arise. The bank has large number of employees who are banking knowledge. %nsatisfactory working conditions. 3ver burden on some employees. ack of modern eDuipped facilities. design of furniture seating arrangements in the branch are not satisfactory. Promotions are carried out on annual basis ignoring the importance of capabilities and performance outputs. simple graduates with no

%B follow the /eactive "pproach slow and are reluctant to take initiative before

The apparent conditions of the bank e$terior, interior layouts and

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

8=

E7TERNAL O22ORTUNITIES 3pportunities are chances to follow anew or revised strategy or businessL whish should be benefited to company.

international e$pansion ubl, have overseas branches, it will the great opportunity for the bank if it offer the online services with new techniDues it will be the greater advantage over other competitor. 3utsourcing of promotional companies or use of available e$cellent promotional facilities. ,ntering new market segments. Increase the product range to meet the broader range of customers- needs. There is a large pool of unemployed &B"s who can be hired to achieve professionalism on its organi?ational culture. %bl has a large network of branches, but these are not fully eDuipped, while other bank offering modern services, so management has opportunity to eDuip them modern facilities.

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

8B

E7TERNAL T%REATSThreats are the reasonably probable and more or less sudden events, which can seriously hamper the organi?ation ability to serve its customer.

The political and economical condition of Pakistan are not stable, it is a great threat for all financial institution. The political influence affects the performance of bank very badly. &ost loans become the bad debts. 'ompetition can be the greatest threat for the %B . so %B will face a strong threat from this competition unless the adopt pro O active approach to handle these threats. ,$tensive promotion campaigns run by competitors. 'ustomer Behavior the changing needs of the customer can be a threat for the banks. 'ompetition Increase due to increasing number of foreign and domestic private banks offering highly speciali?ed and attractive services. ;lobal technological advancements and adaptation of modern style of management in banking sectors.

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

8>

SUGGESTIONS
/ecommendations are based on the previous brief discussion about the united bank limited.

Build strong relationship with customer. The apparent conditions of the bank e$terior, interior layouts and furnished. Parking place should be increased. There should be proper Product &arketing to aware the customers. Promotion E should be increased. Proper promotional and advertising activities should be done. Proper training should be provided to employees specially while launching new products. 4ork Burden should be decreased and salaries and incentives of employees should be increased. ,ducate account holders about products in a simple way. Bank should adopt pro#active approach to deal with problems and threats. /educe comple$ity in advances department. %bl has internationali?ed too few countries. International e$pansion can become a new segment for it. design and arrangement of furniture in the branch should be very attractive modern and well

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

88

CONCLUSION
I have to e$press my e$perience of internship in U'ite! Ba'1 Limite! m !e, t 9' Bra'c/80DC15 Ba/a9a,+ur I would briefly sayJ U'ite! Ba'1 Limite! is a good 3rgani?ation in the way that anybody can :oin it for his long#term career. &anagement of branch cares a lot of its employees and considers them as the "sset of bank. Behavior of senior e$ecutive of bank is very polite and they are caring about the individual-s career and their growth. 3verall working environment is comfortable. ,mployees at %nited Bank imited are Duite efficient. ,mployees are given the benefits like bonus, gratuity funds, loans, increments, and medical allowance. "ll the customers are entertained individually. !ame kind of behavior and attention is given to all the customers. ;etting ideas for improvement from customer side is a new idea and that is working very well in %nited Bank imited. "ll the customers are asked to fill a suggestion form and the standards of the bank are improved through them. 0owever management is very demanding about the targets but good reward at the achievement of assigned targets is awarded when proper marketing campaigns are run. Prioriti?ing its product portfolio in line with its corporate and consumer needs and wants the bank is committed to develop products that give more value to its customers in both the sectors. In bank, all the work is done on computers. "ll the entries are made in computer. Balance is fed into the computer. This increases efficiency of the bank.

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

8A

(uring my internship training I gathered information regarding how a successful bank operational aspect decorticated with the practical of different department. . This report is an upshot of my si$ weeks internship in U'ite! Ba'1 Limite! m !e, t 9'80DC15 )ra'c/ Ba/a9a,+ur0 This Internship report is actually a brief study of operations and analy?es the performance of %B to see how the bank is running and recommending possible solutions. !o far my learning is concerned. This report is a conclusion of my learning period of si$ weeks. "nd I will try to write all of my knowledge which I get and concluded as under In 6une 5787, &r. "gha 0assan "bidi decided to open a bank. The decision to establish UBL was taken in 6une 5787 and the company was registered on 6uly =>, 5787. %nited Bank imited started the operations on 9 )ovember 5787. In 57AB 5st overseas branch was opened in ondon. %B was nationali?ed in 579B but it is privati?ed in =@@=. (habi ;roup *%",+ . Best way 0olding imited *%<+ as they have purchased 85E

shares and have elected 0.0.!haikh )ahayan al &ubarik as 'hairman %B . Time to time ubl grows and moving towards success. )ow in =@5@ ubl has 55=5 (omestic, 59 3verseas Branches.

I' t/e !e+artme't " acc u't# +e'i'$I observed that it is necessary to take care and follow the proper procedure for opening different types of accounts. "ccount opening form. !ignature specimen card 'heDue book reDuisition slip
T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+
89

 ;uaranteed by the e$isting account holder,

T9 ma* r cate$ rie# " acc u't#5. P !#!aving "ccount =. 'urrent "ccount Ty+e# " #avi'$ acc u't2LS u'i #aver3 In which profit will be calculated on monthly average balance but profit will be disbursed after si$ months. 2LS u'i #aver +,u#3 It is same like uni saver but profit will be calculated daily on day end balance. The profit will be disbursed monthly at the beginning of each month. 2LS ru+ee tra'#acti 'a, acc u't3 It for the ease of the people who want to do saving and also done transaction like current account. 2LS u'i ",ex acc u't3 In this account Profit should be calculated on monthly basis but on minimum balance of month and disbursed on si$ month basis directly in to the account. In this account depositor can take only three free of cost transactions in a month. But not limited to net banking. "fter three debit transactions the bank charger Rs.5@@ per transaction for any withdrawal. UBL Fir#t (i' r 2LS Acc u't3 opened on the behalf of minor by the father or court appointed guardian. These are also responsible to operate the account. B-FORM of &inor is necessary document for this account.

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

8H

Ty+e# " curre't acc u'tUBL )u#i'e## +art'er, It is suitable for the business persons It is the type of current account in which account holders have no limit to the number of transactions done on daily basis UBL BBA Acc u't3 It is the type of current account with ma$imum of two deposit and two withdrawal per month allowed free of charges. Nature " Acc u't#3 "ccounts having following type of natureL Individual account and 6oint "ccounts "ccount may be opened by/in the name of charitable institutions, sole proprietorship, :oint stock companies and associations, societies and firms or clubs.

I' t/e " rei$' exc/a'$e !e+artme'tI spent two weeks in this department. Foreign currency accounts are two types /esident )on# resident Bank deal only in four currencies 5. %! (ollar =. ;B Pound !terling B. 6apanese 2en >. ,uro

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

87

Foreign ,$change department have following products TEZ RAFTARJ It is the free of cost product for inward foreign remittanceL T2P,! 3F T,C /"FT"/L (irectly in account In case of ubl account holder amount will be directly credited to customer account0 T,C /"FT"/ cheDueL Te? /aftar cheDues are issued in case of account holder other than ubl. T,M IB,M In case of any discrepancy occur than amount transfer to this account IFTT I'9ar! " rei$' remitta'ce Iftt has a swift code. It is for the account holder only. The %bl swift code is. %)I P<<" !wift stand for *society of world wide international financial transaction+ 'oding &essage is sent through Telegraphic message 3/ on Phone. *IFDD5 i'9ar! " rei$' !ema'! !ra"tThe demand draft is a written order is being given by the issuing Bank on it-s own behalf to it-s other Branch of the same Bank to pay the certain amount to the concerned person. ;e#ter' u'i 'It is having no need of bank but authori?e dealership is necessary. It is also the one of foreign remittance having 5@ digits code.

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

A@

I' t/e remitta'ce# !e+artme't I ,ear'e! t/at3

In case of remittances normally two banks are involved, are as underJ Re#+ '!i'$ Ba'1 Bra'c/ The branch that receives the instruments for remittances, also known as drawee-s branch Ori$i'ati'$ Ba'1 Bra'c/ It is the branch, which issued the instrument for remittance. /emittances are classified into the following two typesJ Inland /emittance Foreign /emittance *products of F., (epartment+ 5+ Inland remittances It is a transfer of money from one branch to another branch of the same bank within the same country. In this case both the parties will be of the same country and same bank. &3(, 3F /,&ITT")',! %nited bank limited, uses following types for transfers of moneyJ *''+ cashier cheDue 3nline &ail Transfer *&T+ Ca#/ier c/e4ueIt is an instrument launched by %B after removing the (( and P3 demand draft and pay order. It is same like a cheDue which is cashed at any branch of ubl with in a country. O',i'e r (ai, Tra'#"er 8(T5 4hen the accounts are transferred from one branch to another branch, such amounts Balances are remitted by means of mail transfer.

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

A5

T/e )a'1# are !e+e'! ' ca#/ !e+artme't'ash department is performing its functions/duties through uni bank. uni bank. The cashbook contains the opening balance, details of payments and receipts This is sensitive department of the branch. )o other person is allowed to enter in the premises of cash department. "s obvious from name that this department deals in cash deposits and payments.

T/e cre!it $ra'ti'$ r a!va'ce# !e+artme't are im+ rta'tThe lending function of the banking for the production purposes is called "dvances. Ty+e# " A!va'ce#There are two main types of advancesJ Funded, )on#Funded 5. N '?Fu'!e! L a's =. "re the loans in the form of guarantee. These are also called the C 'ti'$e't Lia)i,ity0 Fu'!e! L a'# "re the loans in the form of physical cash. The interest charged on the funded loans is called mark#up. oans are advances for the purpose of 'ommercial "griculture Industrial

I' c,eari'$ !e+artme't " a'y )a'1 Ni"t +,ay a' im+ rta't r ,e3
UBL is a member of )IFT.through which clearing is done. )IFT stand for )ational Institution Facilitation Technology. OUT;ARD CLEARINGThe bank that receives the cheDue of another bank it goes in the process of outward clearing.
T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+
A=

IN;ARD CLEARINGThe bank that has to pay the amount it goes in the process of Inward *internal+ 'learing.

I' t/e L c1er "aci,ityBank provides an application form to the applicant who needs to open a lockers account to keep their precious things in safe custody. There are basically four types of locker at %B
T2P,! 3F 3'<,/! /"T,! 3F 3'<,/! Per "nnum !mall &edium arge /s. =@@@ /s. B@@@ /s. 8@@@

"t the time of opening Rs.=@@@ are paid by the customer as a security charges which are refundable at the time disclosing the lockers account. "bove charges include the charges of insurance premium annually.

I' )i,,# c ,,ecti ' !e+artme'tBills are come from outstation branches of UBL or of other banks. This department provides services to customers at low charges to get their amounts from the nearest branch. The bills are cheDues, cashier cheDue. There are two main heads of the bills i.e. Inward Bill For 'ollection *IB'+ 3utward Bills For 'ollection *3B'+ Out9ar! Bi,,# " r C ,,ecti 'The condition under 3utward Bills for 'ollection is that the customer must have his account in the branch Bills department receives cheDues or other kinds of bills from its clients.
T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+
AB

I'9ar!# Bi,, " r C ,,ecti 'These bills come to branch for payments so branch has to verify these cheDues, cashier cheDue. The party account must be opened in that branch which sends it to paying branch. The ATM Electronic card and UBL omni ATM card: ATM stands for automatic transaction machine UBL wallet Visa Silver Atm card. UBL wallet Visa Gold Atm card Ubl wallet Visa Silver ATM card: From this card you can only withdraw 2 char"es of atm silver card are #s.$%&. UBL wallet Visa Gold ATM card: 't is also issued to account holders Gold visa card has "reater limit of withdrawal of cash. (ou can withdraw u) to ! char"es of atm "old card are #s.%!&. Wi card: This card is for the s)ecific tar"et mar*et which is un+ ,an*ed and not has ,an* account. So U,l "ive him a )roduct to deal with the ,an*. The new brand o! ban" is UBL OMN#: 's a ,ranch less ,an*in". U,l omni du*aan are located at more than followin" services0 Utility ,ill )ayment. Money transfer 1u) to 3ash de)osit. 3ash withdrawal. Mo,ile voucher )ayment. 2 cities and towns in .a*istan. /very u,l omni du*aan is em)owered to )rovide the cash with in 2! hours. The yearly cash with in 2! hours. The yearly

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

A>

Rec mme'!ati '# are Proper promotional and advertising activities should be done. Build strong relationship with customer0 ,ducate account holders and tell him in the simplest ways about products. "dopt pro# active approach to deal with problems and threats. !imple procedure should be in advances department. %bl has internationali?ed too few countries. International e$pansion should be a new segment for them0 Interior and e$terior should not be neglected. "bove is all about the knowledge which I get during my internship training at %nited Bank imited. It is to be a very rewarding e$perience. The training was beneficial because it helpful me to aware a real life working environment. "ll the employees at branch were Duite cooperative. They helped me to understand the activities of a bank to possible e$tent. Their good attitude gave me more confidence to learn more and to ask if I have any Duery in my mind. Besides their ever going activities they never get irritant by my Duestioning. I had made an honest effort to present the working . operation of %nited Bank imited in simplest way. I feel pleasure that I have really gained a lot during A weeks . en:oyed working with e$perienced cooperative . intelligent staff.

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

A8

T%AN:S

T0, I! "&I" %)I1,/!IT2 3F B"0"4" P%/ *(&!+

AA