Customer Satisfaction- A Comparative Study between

private
& Nationalised Banks

Customer Satisfaction & Indian Banking System

"The success of the economic reforms is therefore all to see and the

driving force of these reforms is the banking sector".

P. Chidam Baram

Union Finance Minister P. Chidambaram strongly believes that the country's

banking sector has been one of the driving forces in the process of economic
reforms.

Banking system occupies an important place a

nation's economy. A banking institution is indispensable in a

modern society. In plays a pivotal role in the economic

development of a country.

Thus, economic development of a country depends upon

success of banking industry and success of banking Industry is

determined to a large extent by now well then needs of its

customers have been understood and satisfied.

 CONTENTS
1) Introduction

Indian Banking System

Something about customer
Concept of satisfaction
Different types of Banker-Customer Relationships

2) Review of Literature

3) Research Methodology

4) Data Analysis & Interpretation

5) Conclusions & Suggestions

Questionnaire
Bibliography