UCL STUDENT ACCOMMODATION ADDITIONAL INFORMATION 2013-2014

Frances Gardner House Wren Street London WC1X 0HD Tel: +44 (0)20 7833 8175 Fax: +44 (0)20 7833 8206 Email: langton.close@ucl.ac.uk

Frances Gardner House, named in honour of the former Dean of the Royal Free Hospital School of Medicine, opened in September 2003. It is managed by the staff at Langton Close, and is situated at the rear of Langton Close. All rooms have en-suite facilities, and are in flat or house format, each with a kitchen/dining room. Frances Gardner House is about 20 minutes walk from the main UCL campus and is well provided for by the shops and facilities in the Brunswick shopping centre. The nearest Underground stations are: Chancery Lane Central line Russell Square Piccadilly line Kings Cross Circle, Hammersmith & City, Metropolitan, Piccadilly, Victoria and Northern lines Kings Cross and St. Pancras International mainline stations are both nearby
Frances Gardner House is within the Congestion Charging Zone for further information go to:
www.tfl.gov.uk/roadusers/congestioncharging

The information contained in this leaflet is additional to that in the UCL Student Accommodation General Regulations and Guidance 2013-2014. Please read it carefully and direct any queries to the staff at the Langton Close and Frances Gardner House office; these guidelines are designed to make everyones life easier whilst living in residence. Please respect the building, staff and your fellow residents. We hope you enjoy your time here, but if you do encounter any problems, please let the staff know and we will do our best to help at all times.
Frances Gardner House Additional Information 2013-2014

Arrival Instructions You can check in at Frances Gardner House on your contract start date during office hours subject to availability. Early Arrival For further information or to book an Early Arrival please go to the UCL Student Accommodation Portal. Late Arrival For further information or to book a Late Arrival please go to the UCL Student Accommodation Portal. Staff A small team of staff manage Frances Gardner House. The office is located in Langton Close. Details of the staff are displayed at reception. General administrative, housekeeping and maintenance duties are carried out during office hours. Office Hours The Langton Close office is usually open Monday to Friday 08:30 to 17:30. The office is closed on Bank Holidays and College Closure days during Christmas and Easter. Out of Office Hours During the evenings, and over the weekends, there is an on-call team who live at Langton Close and Frances Gardner House, who provide emergency cover. Details of the on-call team are displayed at reception. The on-call team can be contacted on 07769 881 358. Call outs for non-emergency reasons at unreasonable hours (after 23:00 and before 08:00) are considered a disciplinary offence and you may be subject to a fine. Emergencies For emergency services dial 999 and inform staff or the person on-call immediately. You must report all accidents, injuries and medical emergencies to the office. Details of first aiders are displayed at reception. A first aid box is available in the Langton Close office. There is an Accident and Emergency Department located in University College Hospital on Euston Road, London NW1 2BU. You must ensure that you register with a NHS General Practice in London while you are a student at UCL. The Gower Place Practice, the NHS General Practice in the UCL Health Centre, is located on 3 Gower Place, London WC1E 6BN. You can contact The Gower Place Practice on 020 7387 6306, email: gpp@nhs.net or visit their web pages for further information www.gowerplacepractice.nhs.uk. Post All post should be addressed to the resident concerned including the room and/or flat number which will be assigned to you on arrival. Please ensure that post is clearly marked with your name as it appears on your accommodation application. Use the following postal address: Langton Close & Frances Gardner House, University College London, Wren Street, London WC1X 0HD. Post is sorted and distributed in post boxes located near the office on the ground floor of Langton Close and ordered by flat number. Registered post and parcels are kept in the Langton Close office and a list of mail is posted opposite the Langton Close office notifying you to collect the item(s) from the Langton Close office, upon production of your UCL ID card. Please check your post regularly. The nearest post box for outgoing post is located outside Costa Coffee on the corner of Grays Inn Road and Guilford Street. The nearest Post Office is Mount Pleasant, Roseberry Avenue, London EC1R 5SQ, a five minute walk from Frances Gardner House. Ordinary stamps can be brought from most local newsagents. For stamps to other countries you need to go to the post office. Bed Linen For further information or to purchase bed linen please go to the UCL Student Accommodation Portal. Inventory For further informaiton regarding inventory please go to the UCL Student Accommodation Portal. Housekeeping You are responsible for cleaning your own bedroom and bathroom. Do not keep food in your bedroom; it must be kept in the kitchen. Remember to clean and empty your shower drain weekly to avoid flooding. Vacuum cleaners may be borrowed from the Langton Close office on production of your UCL ID card. Please ensure that you return the vacuum cleaner once you have finished with it, so that others may use it. You are also responsible for keeping your kitchen and flat clean and tidy at all times. Frances Gardner House Additional Information 2013-2014

Cleaning staff will clean the kitchen floors and surfaces and public areas once weekly although not on weekends, public holidays or College closure days. Ensure that you do your own washing up, and wipe down the cookers after using the hobs as cleaning staff will not do this. Do not put food debris, oils or fats down the sinks. This will only serve to block the drains and inconvenience you. Charges for clearing the drains may be passed on to your kitchen. Use the extractor fans provided when cooking. Kitchen doors are fire doors and must not be propped open at any time. Only food belonging to you should be taken from the refrigerators, freezers and kitchen cupboards. Rubbish will be taken out of the kitchens Monday to Friday by the cleaning staff, only if it is put in the bin. All bulky items should be taken to the bin area located inside the gates at the end of Langton Close. At the weekend, public holidays or College Closure days, you are responsible for emptying bins, by taking rubbish to the bin area. Do not let the rubbish build up in your kitchen as this encourages pests. Do not dump your rubbish outside your room, in the corridors, or on the landings or staircases as these are fire escape routes. Rooms and kitchens will be inspected once a term; you will be informed in advance. Toilet Paper Only put toilet paper down the toilet bowl.

Recycling There are recycling facilities in each kitchen. You can recycle paper, glass, plastic bottles and cans. A list of items suitable for recycling can be found on the recycling facilities. All items for recycling must be washed before being recycled. Do not put recyclable items in the kitchen bins. Ensure you recycle any glass jars or bottles separately from the normal rubbish to prevent injury. Cleaning staff will not remove any rubbish bag they think contains glass. There are also recycling facilities inside the gates at the end of Langton Close. Drinking Water Supply All accessible cold tap outlets in Frances Gardner House contain drinking water. Heaters Frances Gardner House is centrally heated. Generally the heating system is switched on in October and off in April. Additional heaters of any sort are not permitted. Windows Window restrictors have been installed for your safety and security; do not dismantle or tamper with them. It is a disciplinary offence to tamper with the window restrictors and you may be subject to a fine. No Smoking The Health Act 2006 prohibits smoking in public places in England. In accordance with the law, smoking is not allowed anywhere in residence. UCL also prohibits smoking immediately outside the entrances or open windows of its buildings. Smoking in prohibited areas is a disciplinary offence and you may be subject to a fine. Fire Alarms The fire alarms are tested every Wednesday between 11:00 and 12:00. If an alarm lasts for more than 1 minute during this period, or during scheduled maintenance of the system, you must evacuate the building. Please note that during a fire alarm you may be fined for not evacuating the building promptly, or for failing to leave the building at all. Fire Safety Please take note of the fire notices and ensure that you are aware of the fire escape routes. On hearing the alarm, you MUST: evacuate the building by the marked fire escape routes immediately do not wait for the lifts as they will be turned off assemble on the pavement opposite the Langton Close office Take care not to accidentally activate heat or smoke detectors. Tips to prevent accidentally activating the alarms: Do not wedge fire doors open. Fire doors, including kitchen doors, must not be propped open at any time to comply with fire regulations. Never leave cooking unattended. If you burn something in the kitchen, open the window and switch the extractor fan on to full. Do not open the kitchen door. Frances Gardner House Additional Information 2013-2014

 Do not spray anything such as hairspray or deodorant in the vicinity of the smoke detector, as the detector will think the particles are smoke and activate the alarm. Do not attempt to remove the detector in the hope of disabling them, as this will cause the alarm to go into fault, with your room identified as the culprit. Do not tamper with the door closers, they are a legal requirement. Never use candles/incense/hookah pipes. These items are prohibited in residences. Do not remove the extinguishers from their stands unless you are going to use them to fight a fire. Do not use them to prop doors open. It is a criminal offence to tamper with any fire alarm, extinguishers or any other fire equipment. Do not block fire exits, corridors or cupboards at any time. All bedroom furniture and personal belongings must remain in your room.
Emergency Escape Doors All emergency doors are marked and alarmed. These should only be used in the event of an emergency. Tampering in any way with these doors will lead to disciplinary action and/or a charge being made to all residents of the area concerned. Computer Cluster Room There is a computer cluster room located on the lower ground floor of Langton Close. You will need your access fob to gain entry. Eating, drinking and smoking are prohibited in the computer room. The computers are provided by and maintained by UCL Information Systems, not UCL Student Residences, and therefore faults must be reported to Information Systems. For details see http://www.ucl.ac.uk/is/help. Payphones There are two coin operated payphones located on the ground floor of Langton Close. The payphones are managed by Spectrum Interactive and all faults should be reported to them directly on 0800 211 299. There are no payphones in Frances Gardner House. Laundry A coin operated laundry room is located on the lower ground floor of Langton Close. The laundry room is open 24 hours a day. The washing machines cost 2.00 per cycle for 40 or below, or 3.00 for above 40. The tumble dryers cost 1.00 per cycle. The office does not hold change or keys for these machines. An iron and ironing board are provided in the laundry room. Any faults should be reported to the Langton Close office. Common Room There is a common room located on the lower ground floor of Langton Close. Facilities include a TV, DVD player, projector, pool table and table football. There is also a soft drinks vending machine. Guests The signing in/out/overnight guest book is located in the reception area. All overnight guests must be signed in on arrival. Overnight guests are limited to three nights maximum. Please sign out if you go away. Bicycles There are bicycle storage facilities just inside the gates at the end of Langton Close; bicycles must only be stored in this area. UCL cannot accept responsibility for bicycles stored in this, or any other area, and insurance is advisable. Please do not bring bicycles into the buildings or place them in front of the fire exits or any doors as this contravenes fire regulations. Parking There is no parking available at Frances Gardner House. Residents requiring long-term parking are advised to apply to Camden Council for a parking permit, www.camden.gov.uk, 020 7974 4444. A letter confirming your residence address may be obtained from the office at Langton Close. For details of the nearest National Car Park (NCP) look on line at www.ncp.co.uk, 0845 050 7080. Banks To open a bank account, a letter confirming your residence address may be obtained from the Langton Close office. All the major banks have branches in the area. For further details, please refer to the appropriate website: Barclays www.barclays.co.uk; HSBC www.hsbc.co.uk; Lloyds/TSB www.lloydstsb.com and NatWest www.natwest.com.

Frances Gardner House Additional Information 2013-2014

Supermarkets For details of the nearest supermarkets, please refer to the following websites: M&S www.marksandspencer.com; Sainsburys www.sainsburys.co.uk; Tesco www.tesco.com; and Waitrose www.waitrose.com. The Brunswick shopping centre also has a range of shops, restaurants and cafes. Police Station To find your nearest police station, please refer to www.content.met.police.uk and enter the residence postcode. In an emergency 999, for all non-emergency calls 101. Disclaimer: The information given is correct at the time of publication.

Frances Gardner House Additional Information 2013-2014