FAKULTI BAHASA DAN PENDIDIKAN SEMESTER 8 / 2013

COURSE CODE: OUMH2203 COURSE : ENGLISH FOR WORKPLACE COMMUNICATION MAY 2013

NAMA NO. KAD MATRIK NO. KAD PENGENALAN NO. TELEFON E-MAIL

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WAN NORSALMAH MAHIL 751207125562001 751207125562 0138663078 wanNorsalmah@gmail.com

PUSAT PEMBELAJARAN

X07 PPT Sandakan

1.0 INTRODUCTION Cell phones have made communication easier both inside and outside the workplace -- they allow employees to receive important calls without having to spend every moment behind a desk. They are also useful for getting in touch with sales staff and other professionals who spend most of their work hours outside the office. However, cell phone use in the workplace may also pose several disadvantages for your business. 2.0 DISADVANTAGES MOBILE PHONE Workflow Disruption Cell phone communication, both in the form of personal calls and work-related calls, in the workplace may disrupt an employee's work flow since it increases the perception that your employees are always available to accept calls. An employee who has to stop work tasks throughout the day may suffer from decreased productivity, which can cause the employee to miss deadlines or put in extra hours to complete projects on time. Difficulty Monitoring Calls Some small business have a vested interest in monitoring calls made during work hours -- it can help reduce personal calls and provide information you can use to coach employees on communicating with clients and business contacts more effectively. Setting up a callmonitoring system on a traditional land-line network is relatively simple; however, it is not typically possible for small business owners to monitor communications via cell phone. Balance Between Work and Life Employees who receive work-related calls outside of normal work hours, whether on a company-provided phone or a personal cell phone, may feel an imbalance between their work and personal lives. It can be difficult for an employee to enjoy time away from work when her duties spill over into family, social and rest time. This can increase employee stress, reducing the ability of employees to manage work tasks effectively. Harassment Cellular phones allow employees to communicate through media other than voice. Enhanced technology allows the transmission and receipt of text messages, videos, pictures, emails and instant messages. Employees who have access to other employees' cell phone numbers may use cellular communication to send harassing texts, emails and instant messages. They may also send communications, pictures and videos that the recipient finds offensive or

unprofessional. This can create workplace discord and increase the need for employee discipline. Cell phones have become an integral communication tool in businesses. Sales and field workers and traveling employees use them to communicate with the home office or with clients. They fill an important void in distance communication. However, cell phones do present some challenges for quality business operations.

3.0 ADVANTAGES MOBILE PHONE Efficiency Cell phones improve communication efficiency. Employees can avoid trips to the office or side stops to touch base. This saves time and expense. An employee out shopping for supplies, for example, can call the office to get more direction on what to buy. Field service employees for utilities companies or satellite TV providers can get directions to the next call without returning to the office. Better Service Company cell phone use offers service benefits for customers as well. The ability for headquarters to schedule field employees on the go provides a much faster response rate to customer needs. Employees can service more customers each day by eliminating back-andforth trips to the office. Some businesses have been able to expand the radius of their service coverage because employees can go out farther from the office and return at the end of the day. A homeowner dealing with air conditioning problems in the early evening is more likely to get quick service because the company can call the closest technician in the area and give him some basics on the call before he arrives. Intrusion A primary drawback of cell phones is their intrusion into face-to-face communications. Employees can become so reliant on their cell phones that they fail to prioritize personal interactions with clients or colleagues directly in front of them or in meetings. This issue is the premise for cell phone policies that businesses often write to address etiquette norms.

When your employees overuse cell phones, they can frustrate coworkers and turn off your key customers. Safety Companies that have relied on mobile communication with field workers are having to consider safety issues of cell phone use while driving. A May 2012 article in The New York Times indicated that Owens Corning was implementing a "no cell phone while driving" policy for its employees. Companies have felt pressure to move in this direction because of increased laws against texting while driving and cell phone use while driving. While this does improve employee safety and prevent reputation-damaging accidents, it offsets some of the advantages of cell phone use.

3.0 CONCLUSION Mobile phone is a good technology which is not lacking from our lives. This report will discuss the advantages and disadvantages of using mobile phones.

Today, mobile phone has become popular to everybody since it is very convenient. The most advantage of having a mobile phone is you can communicate to your family and your friends no matter what where you are. For instance, you can contact easily to your friends by calling or sending messages everywhere without electricity. It is maybe the main reason why almost all people today choose to own a mobile phone. From the customers point of view, it is obvious that mobile phones assist you in business a lot, such as, make schedule of working, surf the internet, and keep in touch with their companies. Moreover, you can relax with mobile phones applications, for example, play games, listen to music, or chat with your friends.

On the other hand, there are also disadvantages. Using a lot mobile phone can harm your brain, particularly teenager and children who are under 16 years old. If you use mobile phones too much, you will get bad effects like dizzy, blood-brain barrier, or ears problems. In addition, when you use mobile phones while you are driving, you will get an accident. It is essential not good for you and others. Moreover, radiations emitted from the phone are dead harmful for the eardrum, has proved by many scientist.

Owning a mobile phone in your hand is you can solve many issues and hold most of information around the world. Even though is not good for your health and you have to protect yourself from bad effects of mobile phones if you choose to have one.

REFERENCES

1. COMAR technical information statements: Safety Issues Associated with Base Stations Used for Personal Wireless Communications and Human Exposure to Radio Frequency and Microwave Radiation from Portable and Mobile Telephones and Other Wireless Communication Devices

http://homepage.seas.upenn.edu/~kfoster/comar.htm 2. JE Moulder: Cell Phone Base Antennas and Human Health FAQs http://www.mcw.edu/gcrc/cop/cell-phone-health-FAQ/toc.html 3. Moulder et al: Cell Phones and Cancer: What Is the Evidence for a Connection? Radiation Research 151(5):513-531, May

1999.http://www.radres.org/rare_151_05_0513.pdf 4. WHO Fact Sheets are at the WHO EMF website at http://www.who.int/pehemf/