NY B32 Fire Tape 2A FDR - Entire Contents - Transcript - 911 Calls 381

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4 FIRE TAPE 2A
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13 WORLD TRADE CENTER 911 FIRE TELEPHONE CALLS
14 SEPTEMBER 11, 2001
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23 TRANSCRIBED BY: MAUREEN MC CORMICK
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2 This is a continuation of citywide Job
3 No. 1-44, originally recorded on Manhattan Master
4 Tape 423 on September 11, 2001. The following
5 will be a channel-by-channel search.
6 Message 1, a series of phone alarms
7 received on Channel 3. The message commences at
8 0800 hours, 47 minutes and 4 seconds
10
11 THE DISPATCHER: Fire Department 408.
12 THE CALLER: Yes. I'm at 110 Greene.
13 An airplane just crashed down by the World Trade
14 Center.
15 THE DISPATCHER: Okay.
16 THE CALLER: I don't know exactly
17 where.
18 THE DISPATCHER: Okay. All right.
19 We're on the way.
20
21
23 THE CALLER: Hello?
24 THE DISPATCHER: Yeah, this is the
25 Fire Department.
1
2 THE OPERATOR: This is PD. I just got
3 a call. I guess the caller hung up.
4 THE DISPATCHER: Yeah.
5 THE OPERATOR: Hold on a second.
6 THE DISPATCHER: What have you got,
7 PD?
8 THE OPERATOR: The World Trade Center
9 just blew up.
10 THE DISPATCHER: Yeah, we got it.
12 THE OPERATOR: Okay.
13
14
16 THE CALLER: Trade center?
17 THE DISPATCHER: Yeah. What's up?
18 THE CALLER: One World — okay.
19 THE DISPATCHER: What have you got?
20 THE CALLER: One World Trade Center,
21 90th Floor, it looks to be about. Massive
22 explosion and fire.
23 THE DISPATCHER: All right. We're on
24 the way.
25 THE CALLER: All right.

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5 Fire Department.
6 THE OPERATOR: Hold on just a second.
7 THE DISPATCHER: PD, where is it?
8 THE OPERATOR: World Trade Center.
9 THE DISPATCHER: We got it. We're on
10 the way.
12
13
14 THE DISPATCHER: Fire Department,
15 408.
16 THE OPERATOR: Fire Department?

17 THE DISPATCHER: Yeah. We got it.
18 THE OPERATOR: You got it? Okay?
19 World Trade. What's your number?
20 THE DISPATCHER: 408.
21 THE OPERATOR: Okay, thank you.
22
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25 408. Where's the fire?

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2 THE OPERATOR: 408, we have a plane
3 into the World Trade Center.
5 THE OPERATOR: Okay. Thanks.
9 408.
10 THE OPERATOR: 408, this is 1981. I
11 have a helicopter crash, One World Trade.

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17 THE CALLER: Yeah. I'm right across
18 the street from the World Trade Center. A bomb
19 just went off in there. It's not a joke.
20 THE DISPATCHER: Yeah, I know it's not
21 a joke.
22 THE CALLER: Somebody reported --
23 THE DISPATCHER: We got it.
24 THE CALLER: Okay.

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2 408. Fire Department. Fire Department, 408.
3 Fire Department.
4 THE OPERATOR: Yeah, okay. He said at
5 the World Trade Center. There is a big
6 explosion, the one with the antenna on it.
8 THE OPERATOR: May I have your
9 number?
10 THE DISPATCHER: 408. I gave it.
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14 408.
15 THE CALLER: Hello, 408. This is
16 Parks & Recreation. We just got word from one of
17 our park employees that there was an explosion at
18 the World Trade Center.
19 THE DISPATCHER: We got it. We're on
20 the way.
21
22
24 408.
25 THE CALLER: Hi. Do you know about

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2 the World Trade Center?
3 THE DISPATCHER: Yeah, we're on the
4 way.
5 THE CALLER: Okay. Thanks.
9 408.
10 THE CALLER: Yeah. This is AFA Alarm
11 Company with a commercial Plan C unassigned.
12 THE DISPATCHER: Okay. What's the box
13 number? Oh, it's unassigned. I'm sorry.
14 THE CALLER: One Liberty Plaza.
15 THE DISPATCHER: Where?
16 THE CALLER: No. One Liberty Plaza.
17 THE DISPATCHER: The name of the
18 business?
19 THE CALLER: It's Brookfield Financial
20 Property.
21 THE DISPATCHER: We just had a plane
22 or a helicopter go into the World Trade Center,
23 so we are on the way.
25 THE DISPATCHER: All right.

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5 408. What's the address of the fire?
6 THE CALLER: Yes, I'm at Astor Place,
7 but I'm looking at the twin towers.
9 THE CALLER: There was an exposition.
10 It's on fire.
11 THE DISPATCHER: Okay. We're on the
12 way.
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17 What's the address of the fire?
18 THE OPERATOR: 408. It's the World
19 Trade Center.
20 THE DISPATCHER: Which building? Do
21 you know?
22 THE OPERATOR: No, he gave me Chambers
23 and Greenwich.
24 THE DISPATCHER: Okay. What's the
25 problem there?
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2 THE OPERATOR: He doesn't know. He
3 said something crashed into the World Trade
4 Center, unknown. That's it.
5 THE DISPATCHER: Okay. We're on the
6 way.
7 THE OPERATOR: Okay. Your name
8 again?
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13 Where's the fire?
14 THE CALLER: Yes, this is AFA Alarm
15 Company calling with a Class E assigned.
16 THE DISPATCHER: What's the box
17 number?
18 THE CALLER: 70.
19 THE DISPATCHER: Terminal number?
20 THE CALLER: 29.
21 THE DISPATCHER: 29. Okay. What's
22 the address?
23 THE CALLER: Six World Trade Center.
24 THE DISPATCHER: All right. We just
25 had a plane or something crash into the World

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2 Trade Center.
3 THE CALLER: Really?
4 THE DISPATCHER: This is no BS here.
5 All right. We are on the way.
6 THE CALLER: All right. Thank you
7 very much.
10 THE DISPATCHER: Fire Department, 408.
11 THE CALLER: Hi. Are you aware of a
12 burning fire in the World Trade Center?

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18 THE OPERATOR: All right. You have it
19 at the One World Trade Center?
20 THE DISPATCHER: Yeah, we do.
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24 .THE CALLER: Yes. This is Greg
25 McCauley at One Wall Street. I'm looking out my

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2 window. It looks like there's a fire.
3 THE DISPATCHER: We got it. We're
4 there. Thank you. Bye.
7 THE DISPATCHER: 408. Where's the
8 fire?
9 THE CALLER: One World Trade Center.
10 THE DISPATCHER: Yeah. Where is it in
11 the building? Can you tell?
12 THE CALLER: Near the top floor.
14 THE CALLER: Okay. Thank you.
15
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20 THE DISPATCHER: Yeah, it's the Fire
21 Department.
22 THE CALLER: I'm seeing the towers on
23 fire.

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5 Where's the fire?
6 THE CALLER: What's going on at the
7 Trade Center? My brother-in-law works there, and
8 I work across the street at 120 Broadway.
9 There's paper and smoke coming from the building.
10 THE DISPATCHER: Yeah, we're there.
11 We're taking care of it.
.12 THE CALLER: What's going on? Is it a

I ' • .
13 bomb?
14 THE DISPATCHER: It's a fire in the
15 Trade Center is all we know.
16 THE CALLER: My brother-in-law is
17 okay, but there was a big explosion heard.
18 THE DISPATCHER: Okay. We don't know
19 what's going on right now. We just got there.
20 All right? Unless you are reporting — you know,
21 people trapped or something, don't call.
22
23

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2 THE CALLER: Yeah, hi. I'm on the
3 106th Floor of the World Trade Center. We just
4 had an explosion up here.
5 THE DISPATCHER: Okay, 106th Floor.
6 What building are you in, sir, One or Two?
7 THE CALLER: One World Trade.
9 THE CALLER: There's smoke and there
10 are about a hundred people up here.
11 THE DISPATCHER: Sit tight. Do not
12 leave. Okay? There is a fire, or explosion or
13 something in the building. All right? I want
14 you to stay where you are. All right? What is
15 your phone number there?
16 THE CALLER: We are on the 106th
17 Floor.
18 THE DISPATCHER: What's your phone
19 number, sir? Your phone number.
20 THE CALLER:
21 THE DISPATCHER: All right. We are we
22 there. We're coming up to get you.
23 THE CALLER: There's smoke coming up
24 from outside the windows down --

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2 the way.
3 THE CALLER: Huh?
4 THE DISPATCHER: We're on the way,
5 sir.
6 THE CALLER: Okay.
7 THE DISPATCHER: Just keep some
8 windows open. If you can open up windows and sit
9 tight. It's going to be awhile, because there is
10 a fire going on downstairs.
11 THE CALLER: We can't open the windows
12 unless we break them.

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13 THE DISPATCHER: Okay. Just sit
14 tight. We're on the way.
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19 THE CALLER: I've never seen a ball of
20 fire that big in my life.
21 THE DISPATCHER: All right, sir. This
22 is the Fire Department. Talk to me.
23 THE CALLER: I just saw it happen.
25 THE CALLER: At the World Trade

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2 Center.
.3 THE DISPATCHER: All right. We're on
4 the way.
5 THE CALLER: Okay.
9 THE CALLER: Hello.
11 Fire Department.
12 THE CALLER: Hey, guys. A commercial
13 airliner, as you probably know, just did a
14 hatchet job on the top of World Trade Center, and
15 I saw it.
16 THE DISPATCHER: Okay. We're there
17 already.
18 THE CALLER: I'm sure you are, but it
19 was — it looked purposeful to me.
21 THE CALLER: It didn't look like it
22 was anybody looking to veer away. It looked like
23 it was intentional, if you want to know my
24 opinion. I saw it from when it started over here
25 by One Penn Plaza on 34th Street, it flew

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2 directly into the side of the building.
4 THE CALLER: And then, you know, it
5 just took the top quarter of the building.
6 THE DISPATCHER: Okay, sir.
7 THE CALLER: I mean, this is not cool.
8 THE DISPATCHER: All right. We're
9 there. We're taking care of it.
10 THE CALLER: All right?
11 THE DISPATCHER: Okay. Thank you.
12
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15 408.
16 (Inaudible).
17 THE DISPATCHER: Yeah. We're there
18 already.
19 THE CALLER: You there already,
20 right?
22
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25 408. Where's the fire.

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2 THE OPERATOR: 408, this is in regard
3 to the World Trade Center job.
4 THE DISPATCHER: What about it?
5 THE OPERATOR: You have four people on
6 the 87th Floor also.
8 THE OPERATOR: Okay?
9 . THE DISPATCHER: Thank you.
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13 408.
14 THE OPERATOR: Yeah. 408?
16 THE CALLER: Have you heard? Right,
17 we got a fire in the World Trade?
19 THE CALLER: I'm right nearby it.
21 THE CALLER: Okay?
22 THE DISPATCHER: All right. Thank
23 you.
24 THE CALLER: All right. No problem.
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5 THE CALLER: The fire is 104th Floor,
6 World Trade Center. Our building has just been
7 hit by a plane, and we have a smoke condition up
8 here. It's getting progressively worse.
9 THE DISPATCHER: Okay. What's your
10 phone number there, sir?
11 THE CALLER: Phone number here is
12
15 THE CALLER: Okay, we need to know if
16 we should —
17 THE DISPATCHER: Just sit tight until
18 some firefighters come and get you. All right?
19 THE CALLER: We are on the 104th
20 Floor.
21 THE DISPATCHER: I understand that.
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24

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2 408.
3 THE OPERATOR: FD?
5 THE OPERATOR: We got people on the
6 100th Floor northeast.
7 THE DISPATCHER: How you doing? It's
8 the Fire Department.
9 THE CALLER: Hi. It's hard to talk, a
10 lot of smoke.
11 THE DISPATCHER: Right.
12 THE CALLER: We're all overreacting.
13 Please come right now.
14 THE DISPATCHER: What floor are you
15 on?
16 THE CALLER: 100, northeast.
17 THE DISPATCHER: All right. Sir,
18 what's your phone number there?
19 THE CALLER: Sir, I'm on a cell phone.
20 THE DISPATCHER: All right. No
21 problem. We'll get to you.
22 THE CALLER: Please, immediately.
23 THE DISPATCHER: They're on the way.
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3 408.
4 THE OPERATOR: Hi, this is PD 179.
6 THE OPERATOR: Notification of the
7 World Trade fire.
9 THE OPERATOR: Thank you.
10
11

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13 408.
14 THE OPERATOR: Yes. I had a call for
15 the World Trade Center.
17 THE OPERATOR: 106th Floor. The man
18 said the floor is on fire.
20 THE OPERATOR: Your number?
22
23
24 THE DISPATCHER: Yeah, EMS.
25 THE EMS DISPATCHER: The Port

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2 Authority called us. They said they couldn't get
3 through to you. Do you have the World Trade
4 Center?
5 THE DISPATCHER: Dude, we are there.
6 THE EMS DISPATCHER: Roll everything
7 you've got, all right?.
9 THE OPERATOR: Yes.
10 THE DISPATCHER: Bye.
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14 408.
15 THE OPERATOR: Hi, this is 1539.
17 THE'OPERATOR: Okay. On the One World
18 Trade Center, the 89th Floor, smoke conditions.
20 there.
21 THE OPERATOR: Okay. Thank you.
24 THE CALLER: This is AFA Alarm
25 Company, calling with a commercial Class E,

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2 assigned
3 THE DISPATCHER: Hang on just one
4 second here. Oh, man. What is the box number?
5 THE CALLER: Box 342.
7 THE CALLER: 80.
8 THE DISPATCHER: This is a Class E?
9 THE CALLER: Yes.
10 THE DISPATCHER: All right. What's
11 the address?
12 THE CALLER: It's 611 Broadway.

I. '.
13 THE DISPATCHER: The name of the
14 business?
15 THE CALLER: The name is Cable
16 Associates.
18 the way.
19 THE CALLER: Okay, and you are?
21
22
24 408.
25 THE CALLER: This is Affiliated

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2 Central. We're recording on Box No. 47. We'll
3 be off line.
4 THE DISPATCHER: What is the address
5 of the building?
6 THE CALLER: 46 Trinity Place.
7 THE DISPATCHER: All right. That's
8 because we just had a plane go right into the
9 World Trade Center. All right? So that's the
10 problem.
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16 THE OPERATOR: Okay. I'm receiving
17 from the World Trade Center.
18 THE DISPATCHER: Okay. What have you
19 got?
20 THE OPERATOR: Okay. Lady said it's
21 on fire. It's the top floor.
22 THE DISPATCHER: Yeah. We got it,
23 we're there.
24 THE OPERATOR: Okay. Very well.
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5 THE OPERATOR: FD 408? World Trade.
6 I got a call on the line.
7 THE DISPATCHER: Okay. Caller, talk
8 to me.
9 THE CALLER: A 747 crashed into the
10 World Trade Center. There's no helicopters with
11 water there. Man, the thing is burning.
12 THE DISPATCHER: Are you in the

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13 building?
14 THE CALLER: No, I'm just looking on
15 the television here.
16 THE DISPATCHER: Yeah. We're taking
17 care of it. We're there.
18 THE CALLER: Please send someone.
19 THE DISPATCHER: We're there already
20 lady. Hang the phone up.
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25 408.
25
2 THE OPERATOR: 408. (Inaudible) on
3 the World Trade.
9 408.
10 THE CALLER: Hi, this is June Warren.
11 I'm standing at 90 West Street, and I notice the
12 front part of this red van at the corner of
13 Albany and West Street is on fire. It's on the
14 same side of the street as your fire engine is on
15 — volunteer — whatever station is.
16 THE DISPATCHER: Albany and West?
17 THE CALLER: Yes, sir.
18 THE DISPATCHER: It's a car on fire?
19 THE CALLER: It's a red van, and it's
20 got fire coming out, and it's very close to the
21 exit.
22 THE DISPATCHER: Okay. Have you
23 looked up towards the top of the Trade Center
24 recently?
25 THE CALLER: Yes, I know that, but —

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2 THE DISPATCHER: That's probably what
3 it's from. We will take care of it.
4 THE CALLER: But it was a little—
5 THE DISPATCHER: Lady, lady. We'll
6 take care of it. Hang the phone up.
10 THE CALLER: Yes, I'm calling from the
11 World Trade Center.
12 THE DISPATCHER: Okay. What floor are

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13 you on?
14 THE CALLER: We are 82nd Floor. We
15 can't get out. The smoke is — the alarm just
16 went off now.
17 THE DISPATCHER: All right. We are on
18 the way.
19 THE CALLER: Thank you.
20
21
23 408.
24 THE OPERATOR: Okay, ma'am. Hold on,
25 please. I have a lady on the line. She is in

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2 the building at the World Trade.
,3 THE DISPATCHER: All right. (Pause)
4 PD, are you there?
5 THE CALLER: The World Trade Center.
6 I'm across the street from the —
7 THE DISPATCHER: Lady, this is the
Fire Department. Talk to me.
THE CALLER: I'm on 125 Cedar Street
10 across from the World Trade Center, with a small
11 little four year old. What should I do? Should
12 I stay? Should I go?
13 THE DISPATCHER: Okay, you're not in
14 the World Trade Center, correct?
15 THE CALLER: No. Are you Engine 1
16 across the street?
17 THE DISPATCHER: No, this is the
18 dispatcher in Central Park.
19 THE CALLER: Oh, Jesus Christ. I need
20 to know what's going on.
21 THE DISPATCHER: Listen, lady —
22 THE OPERATOR: Ma'am, you have to calm
23 down.
24 THE DISPATCHER: PD, stand by. Let me
25 talk to the lady.

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2 Lady, listen to me.
3 THE CALLER: I'm on --
4 THE DISPATCHER: Listen, listen,
5 listen, listen, listen. Okay?
6 THE CALLER: I lived through the last
7 one — you got to tell me. I got a four year old
8 here. Do I got to go to Brooklyn?
9 THE DISPATCHER: Listen. Calm down,
10 okay? If it's not in your building, don't worry
11 about it.
12 THE CALLER: It's going to crash.

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13 THE DISPATCHER: Okay. Go downstairs,
14 okay?
15 THE CALLER: Yeah.
16 THE DISPATCHER: Start heading
17 uptown. Get on the subway uptown.
18 THE OPERATOR: Hello?
19
20
21 THE DISPATCHER: Fire, 408.
22 THE OPERATOR: 408, this is 2177 with
23 regard to the World Trade Center.
24 THE DISPATCHER: What have you got for
25 me?
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2 THE CALLER: We got someone — we're
3 in the corner office on the 105th Floor. We
4 don't know what to do. Where's the fire?
5 Because we are -- we should be right on --
6 there's a lot of smoke coming in here.
7 THE DISPATCHER: All right. You're on
8 the 105th Floor?
9 THE CALLER: (To Others at Scene) Come
10 on. Come on, guys. Get some more boxes on top
11 of these vents.
12 THE DISPATCHER: Okay. Keep the vents
13 covered up, all right? The fire is downstairs.
14 Just sit tight.
15 THE CALLER: But the smoke is coming
16 in like it's going out of style here.
18 Just sit tight.
19 THE CALLER: Window or not?
20 THE DISPATCHER: You may as well break
21 a window. Break a window.
22 THE CALLER: We are right above the
23 smoke, so the smoke is coming in. It's getting
24 worse and worse.

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2 We are taking care of it.
3 THE CALLER; Can someone stay on the
4 phone with us.
5 THE DISPATCHER: No, we can't, sir.
6 Somebody will get to you. It's going to be
7 awhile before they will get to you.
11 408.
12 THE OPERATOR: 408? PD 1613 at the

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14 THE DISPATCHER: Yeah. What about
15 it?
16 THE OPERATOR: An explosion.
18 We're there already.
19 THE OPERATOR: All right.
20
21
22 THE DISPATCHER: 408. Where's the
23 fire?
24 THE CALLER: The fire is at One World
25 Trade Center.
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3 there already. We are taking care of it.
4 THE CALLER: We are in the 104th
5 Floor. We are locked in a room with smoke in
6 this whole room.
1 THE DISPATCHER: All right. Take some
8 towels or stuff and stuff it underneath the
9 door.
10 THE CALLER: (To Others at Scene) Wedge
11 some towels.
12 THE DISPATCHER: All right. They will
13 come up to you.
14
15
18 THE OPERATOR: 408, Hi. PD. This is
19 1751.
21 THE OPERATOR: Okay, I just got a call
22 from a mail complainant on the 106th Floor of the

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6 408.
7 THE OPERATOR: Okay, 408. I'm 1430.
8 Be advised there is a female trapped on the 68th
9 Floor on the south side of the building.
10 THE DISPATCHER: All right. One World
11 Trade?
12 THE OPERATOR: Yeah, but she is at the

1 '
13 World Trade Center, and she got disconnected from
14 the call. It came from Hudson County Jersey.
15 Hudson County, Jersey City, Operator 107 made the
16 call.
18
19
21 408.
22 THE OPERATOR: Okay. One World Trade
23 Center.
25 THE OPERATOR: Thanks.

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6 Fire Department, 408. Fire department, 408.
7 THE CALLER: Yeah. Can I please speak
8 to the public affairs office?
9 THE DISPATCHER: What is this in
10 regard to?
11 THE CALLER: This is in regard to the
12 fire.
13 THE DISPATCHER: What about it?
14 THE CALLER: I need to speak to
15 somebody in the —
16 THE DISPATCHER: What do you need to
17 know, lady?
18 THE CALLER: First of all, please
19 don't call me lady like that.
20 THE DISPATCHER: Ma'am, look, I just
21 had a plane crashed into the World Trade Center.
22 All right? I'm a little busy right now. I need
23 to know what you are looking for.
24 THE CALLER: I'm looking for the
25 number of people that you have down there

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2 working. I want to know how many people you
3 already —
4 THE DISPATCHER: May I ask who you are
5 and where you are calling from?
6 THE CALLER: I'm calling from a news
7 organization.
8 THE DISPATCHER: 718-999-2000. Call
9 headquarters.
10 THE CALLER: 718 —
11 THE DISPATCHER: 999-2000. Call
12 headquarters.
13
14
17 THE OPERATOR: Number, please?
18 THE DISPATCHER: Just give me the
19 information, PD. Don't worry about my number.
20 THE OPERATOR: I was just trying to
21 get the number.
22 THE DISPATCHER: Give me the
23 information.
24 THE OPERATOR: Okay, sir. In the
25 World Trade Center, sir. On the 106th Floor.

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2 There's no injuries, but the people are trapped.
3 They don't have no air.
4 THE DISPATCHER: We got it. We got
5 it.
9 408. Fire Department, 408.
11 THE DISPATCHER: Yeah. This is the
12 Fire Department.
13 THE CALLER: I was just trying to tell
14 you that at the World Trade Center —
16 THE CALLER: Well, at the very —
17 THE DISPATCHER: Fire Department.
18 THE CALLER: Sir?
19 THE OPERATOR: There's like a hundred
20 calls. They got it.
21 THE DISPATCHER: Okay. We got it.
22 THE CALLER: Sir?
23 THE DISPATCHER: What?
24 THE CALLER: If you look at the top
25 right of the first building, there is somebody

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2 waving something at the very top of the right --
3 THE DISPATCHER: We're there already.
5 THE CALLER: All right. All right.
9 408.
10 THE OPERATOR: 408, this is 1690. We
11 just had a call. The caller hung up, but he said
12 a new explosion just happened at Two World Trade
13 Center on the 80th Floor.
15 THE OPERATOR: Thank you.
16
17
18 THE DISPATCHER: 408. Fire
19 Department, 408.
20 THE CALLER: Hi. I see the World
21 Trade Center. It just blew up. Okay. If you
22 need any — anything.
23 THE DISPATCHER: Just be yourself.
24
25
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3 THE CALLER: Oh, hi. I need the
4 spokesperson for the Fire Department. We are
5 trying to get some information on the World Trade
6 Center.
7 THE DISPATCHER: Who am I speaking
8 to?
9 THE CALLER: I'm calling from
10 Washington post.com. This is (inaudible) Pino.
11 THE DISPATCHER: 718 —
12 THE CALLER: 718.

' I ' . '
13 THE DISPATCHER: 999 —
14 THE CALLER: 999.
16 THE CALLER: 2000. Do you know who I
17 can speak with?
18 THE DISPATCHER: Just work with the
19 teleprompts you get. You'll get the
20 (inaudible. ) Okay?
22
23
25 408.
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2 THE CALLER: Yes. This is AFA Alarm
3 Company calling with a Class E assigned.
5 number?
6 THE CALLER: 190.
8 THE CALLER: 21.
9 THE DISPATCHER: 175 Water?
10 THE CALLER: Correct. I'm sorry. 180

11 Water.
12 THE DISPATCHER: 180 Water.
13
14

16 THE OPERATOR: Hi, this the PD 1744.
18 THE OPERATOR: We're getting a second
19 call over the air from division radio.
21 THE OPERATOR: And they're saying it's
22 a second World Trade building on fire. They are
23 not saying a building number, but they're saying
24 a second.
25 THE DISPATCHER: .Well, something just

39
2 blew.
3 THE OPERATOR: Okay, so then you know.


7

10 408.
11 THE OPERATOR: 408. PD 1125.

I.
13 THE OPERATOR: You have a call of
14 fire.

16 THE OPERATOR: Vesey and Park? Vesey
17 and West. I think it's a police car in the
18 parking lot.
19 THE DISPATCHER: Vesey Street and Park

20 Place?
21 THE OPERATOR: Is that Park Place, she

22 said? Vesey and West.
23 THE. DISPATCHER: All right. We're

24 there.
25
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4 THE CALLER: FD?
6 THE CALLER: Yeah, I'm on the 106th
7 Floor of the Trade Center. We have about a
8 hundred people up there, a smoke condition
9 getting worse. The fire looks to be below us.
11 THE CALLER: We need someone to lead
12 us out of here so we can go up.
13 THE DISPATCHER: Stay where you are.
14 THE CALLER: Stay where we are?
15 THE DISPATCHER: Stay where you are.
16 THE CALLER: Should we break a window
17 or crack a window open?
18 THE DISPATCHER: Just stay where you
19 are.
20 THE CALLER: Stay where we are. We're
21 on the 106th Floor on the north side of the
22 building.
24
25
41
4 THE OPERATOR: 408? PD 1678.
5 THE DISPATCHER: What have you got?
6 THE OPERATOR: I have another call
7 from World Trade Center.
'8 THE DISPATCHER: Where?
9 THE OPERATOR: The 100th Floor. She
10 said a bomb —
11 THE DISPATCHER: We're there. We're
12 taking care of it.
15
17 THE OPERATOR: Hi, 408. It's AFA
18 calling. I have an assigned Class E.
20 number?
21 THE CALLER: 95.
23 THE CALLER: 10.
24 THE DISPATCHER: What's the address?
25 THE CALLER: 100 Church Street.

42
2 THE DISPATCHER: Okay. Listen.
3 Anything that comes in down that way, all right,
4 I would suggest disregarding it, the reason being
5 is we just had something happen at the World
6 Trade Center.
7 THE CALLER: Yes, a plane crash.
8 THE DISPATCHER: A plane crash or an

9 explosion.
10 THE CALLER: Yeah, a plane crash,

11 but not everybody in here knows what area is what
12 over there. We don't have a map in front of us.
13 THE DISPATCHER: Right. All right.
14 THE CALLER: And I don't know if they
15 are going to let us -- I'll speak to the
16 management.
18 THE CALLER: All right?
19 THE DISPATCHER: All right. Take
20 care.
21
22
25 THE CALLER: The World Trade Center.

43
2 Help, please. It went inside of the Trade tower
3 building.
4 THE DISPATCHER: Are you okay? Are
5 you hurt?
6 THE CALLER: (Inaudible).
10
12 408.
13 THE OPERATOR: 408, he hung up.
14 Another plane into the World Trade Center.
16
17
19 408.
20 THE CALLER: A plane crashed into — I
21 don't believe this.
22 THE DISPATCHER: We got it. We're
23 there.
24 THE OPERATOR: She wants to know if
25 she in any danger.

44
2 THE DISPATCHER: Well, where is she in
3 the building?
4 THE CALLER: I'm at 125 Maiden Lane.
5 THE DISPATCHER: All right. So you
6 are over on the other side of Broadway, right?
7 THE CALLER: Yeah, I guess.
8 THE DISPATCHER: Are you on the east
9 side or the west side?
10 THE CALLER: I guess — I just want to
11 know what we should do.
12 THE DISPATCHER: Sit tight. All
13 right? The fire is not in your building. Don't
14 worry about it.
16
17
19 408.
20 THE OPERATOR: Yes. I have two
21 employees stuck on the 86th Floor. They have no
22 access to the stairwell or to the elevator.
23 They're at Suite •B^Bof the World Trade Center.
24 THE DISPATCHER: What building, No.
25 1?
1
2 THE OPERATOR: One World Trade
3 Center. There's smoke, and they are having a
4 hard time breathing. I was able to reach them by
5 phone a second ago.
7 the way.
10
12 408.
! .
13 THE OPERATOR: Yes, sir. I have
14 someone in the World Trade Center. This is 911,
15 Hudson County.
17 THE OPERATOR: He's stuck on one of
18 the floors, 106th Floor, west side. He has a
19
20 THE DISPATCHER: All right. Talk to
21 me, sir.
22 THE OPERATOR: Talk to the fireman.
23 Talk to him.
25 Fire Department.
46
2 THE OPERATOR: Okay. Can I disconnect
3 so you can hear him?
4 THE DISPATCHER: Yeah, I can hear
5 him. Hudson County/ you can disconnect.
6 Thanks.
7 THE OPERATOR: Hello?
8 THE DISPATCHER: Yeah, this is Fire
9 Department.
10 THE OPERATOR: Yes.
11 THE DISPATCHER: Talk to me.
12 THE OPERATOR: The operator was
13 talking to you. She said that the guy was stuck
14 on the 106th Floor.
16
17
18 THE DISPATCHER: Good morning,
19 Manhattan dispatcher.
20 THE CALLER: Dispatch? This is 12
21 truck. Do you want us to respond?
22 THE DISPATCHER: Hang on. (Dispatcher
23 to Second Person) What do you got for 12 truck?
24 (Dispatcher to Caller) All right. Sit tight. If
25 we got something for you, we'll send you.

47
2 THE CALLER: Okay.
8 THE CALLER: Yes, One World Trade
9 Center. I'm on the 89th Floor. What should I
10 do, go down or sit tight?
11 THE DISPATCHER: Sit tight till
12 somebody comes and gets you. Okay?
13 THE CALLER: Okay. I'm in<
15 THE CALLER: Thank you.
16
17
19 408.
20 THE CALLER: Yes, this is AFA Alarm
21 Company calling with a commercial water flow
22 (inaudible).
24 number?
25 THE CALLER: 106.

48
3 THE CALLER: 6.
4 THE DISPATCHER: The address?

5 THE CALLER: 45 Park Place.
6 THE DISPATCHER: We're on the way.
7
9 THE DISPATCHER: Fire, Manhattan,

10 408.
11 THE OPERATOR: Hi. This is PD 1792.

12 I had a call on the line from cell phone from the
15 THE OPERATOR: She stated she's in a
16 wheelchair, and she is stuck, and everybody has
17 left, but they left her there.
18 THE DISPATCHER: Where is she?
19 THE OPERATOR: Okay, she's on the 68th
20 Floor on the south side of the building. All she
21 left me with was her cell number.
22 THE DISPATCHER: All right. We will

23 get to that.
24 THE OPERATOR: You want her cell?
25 THE DISPATCHER: That's all right.

49
4 THE DISPATCHER: Department 408.
5 THE OPERATOR: 408? There is a call
6 on the line at —
7 THE DISPATCHER: Let me talk to the
8 caller. Caller, talk to the Fire Department,
9 please.
12 THE CALLER: Is this the Fire

I '
13 Department?
14 THE DISPATCHER: This is the Fire
15 Department.
16 THE CALLER: I'm on 73 in Building 2.
18 THE CALLER: I'm afraid to evacuate,
19 because there is debris, and there's smoke in
20 here. I've got a mask. I mean, I can last maybe
21 an hour or two. I just don't know -- what are
22 you doing about the 73rd floor? I mean, I'm
23 afraid to evacuate, because there is debris out
24 in the --
25 THE DISPATCHER: All right. Just sit

50
2 tight. Okay?
3 THE CALLER: Sit tight is best,
4 right?
5 THE DISPATCHER: Sit tight. We will
6 get to you as soon as we can.
7 THE CALLER: Okay, I'm on 73. I think
8 I'm the only person here.
9 THE DISPATCHER: Just sit tight. We
10 will get to you as soon as we can.
11 THE CALLER: Okay. Can you make a
12 note? I'm in the north — I'm in a (inaudible.)
13 THE DISPATCHER: Half the firefighters

14 in the city are on their way over. They will get
15 to you as soon as they can.
16 THE CALLER: Do you think it's safer
17 just to stay there?
18 THE DISPATCHER: Stay there.
19 THE CALLER: I keep getting explosions
20 all over the place.
21 THE DISPATCHER: Sir, your best bet is
22 to stay where you are.
23 THE CALLER: Right.
24
25
51
4 THE CALLER: Yes. Good morning,
5 officer.
6 THE DISPATCHER: Talk to me, sir.
7 THE CALLER: I'm overlooking the World
8 Trade Center. I looked over at the 5. That's a
9 small building about ten stories high.
11 THE CALLER: And some of the lit
12 debris has landed on the roof, and it's still
13 smoking.
15 THE CALLER: And it looks like it's
16 burning.
17 THE DISPATCHER: No problem: We're
18 taking care of it.
19 THE CALLER: That's the part facing .
20 Church Street.
21 THE DISPATCHER: Okay. No problem.
22 THE CALLER: Okay, officer. Good
23 luck.
24
25
52
3 408.
4 THE OPERATOR: 408. PD 1513. Just
5 notifying on World Trade Center again.
6 THE DISPATCHER: Okay, no problem.
10 408.
11 THE CALLER: We can't get out.
13 THE CALLER: Yes. Hello?
14 THE DISPATCHER: Yes. This is the
15 Fire Department. Talk to me.
16 THE CALLER: I'm calling from the
17 World Trade Center. I'm in Building 1, on the
18 82nd Floor. We can't get out. There is a lot of
19 smoke here.
21 tight. They're on their way.
22 THE CALLER: I've called before.
23 THE DISPATCHER: Okay. Sit tight. We
24 are on the way.

53
4 THE DISPATCHER: Fire Department, 408
5 THE CALLER: Yes, we're at Broadway
and 9th Street, and we're trying to get some
evacuation information.
THE DISPATCHER: You're at Broadway --

9 I got it. You are at Broadway and 9th?
10 THE CALLER: Yeah, and we are afraid
11 there will be more plane crashes. We don't
12 know — is there an emergency?
13 THE DISPATCHER: Just sit tight where

14 you are, all right? It looks like it's just the
15 World Trade Center right now. Just sit tight.
16 THE CALLER: Okay. Is there someone
17 else we can call for information?
18 THE DISPATCHER: Sir, I'm giving you

19 the information. Sit tight where you are.
21
22

24 408.
25 THE CALLER:
54
3 408.
4 THE OPERATOR: 408. 1410.
5 THE CALLER: We are in the 105th
6 Floor.
7 THE DISPATCHER: All right. Sit
8 tight. Stay where you are.
9 THE CALLER: Come on, big guys.
10 THE DISPATCHER: They're on the way,
11 sir.
12 THE CALLER: Oh, man.
13 THE DISPATCHER: Just sit tight. You
14 can hang up now. Just sit tight.
15 THE CALLER: All right, all right.
16
17
19 408.
20 THE CALLER: What?
22 408.
23 THE CALLER: Down there.
24 THE DISPATCHER: It's the Fire
25 Department. Talk to me. -«;..

55
2 THE CALLER: Fire Department.
4 408.
5 THE CALLER: I have one of my
6 co-workers. He's stuck in an elevator in the
8 THE DISPATCHER: What floor is he
9 stuck on?
10 THE CALLER: I have no idea. I can
11 give you his cell phone number.
12 THE DISPATCHER: They will get to
13 him. Okay?
15
16
19 THE OPERATOR: FD 408?
21 THE OPERATOR: This is 1530. We have
22 a call for about 100 to 200 people on the 106th
23 Floor.

56
2 THE OPERATOR: Thank you, sir.
5 THE DISPATCHER: Manhattan fire, 408.
6 THE CALLER: Good morning. This is
7 Jessica with ADP Security Services.
9 THE CALLER: I have a commercial fire
10 alarm in Manhattan.
11 THE DISPATCHER: Box number.
12 THE CALLER: Box number is 4327.
13 THE DISPATCHER: All right. Terminal
14 7? What's the address?
15 THE CALLER: That would be
16 (inaudible. ) Penn Plaza.
17 THE DISPATCHER: All right, it's 432,
18 Terminal 7?
19 THE CALLER: They said box/terminal,
20 and it's 43-27.
21 THE DISPATCHER: Okay. That's what I
22 want to hear.
24 THE DISPATCHER: That's one Chase
25 Manhattan Plaza?
57
2 THE CALLER: Yes.
3 THE DISPATCHER: All right. (887)
4 735-1397?
5 THE CALLER: Yes.
6 THE DISPATCHER: Okay. Are you guys

7 aware that we just had a plane crash into the
8 World Trade Center?
9 THE CALLER: They saw something at the

10 Bank of New York.
11 THE DISPATCHER: We just had —

12 THE CALLER: I didn't know it was the
I
13 same one.
14 THE DISPATCHER: It's maybe a block or

15 two away.

17
18

20 THE OPERATOR: Hi, FD?
21 THE DISPATCHER: Yeah. It's the Fire
22 Department.
23 THE OPERATOR: Okay, I'm 1751.
25 THE CALLER: Okay. I've got a

58
2 second — well, I had numerous calls on this bomb
3 hitting Two World Trade Center.
5 THE OPERATOR: Okay. What's your
6 number?
11 408.
12 THE OPERATOR: Okay. It's Roomj
13 on the 89th Floor.
14 THE DISPATCHER: What building?
15 THE OPERATOR: One World Trade.
16 THE DISPATCHER: One World Trade?
17 THE OPERATOR: Uh-huh. What is your
18 number?
19 THE CALLER:
20 THE DISPATCHER: All right, sir. Just
21 sit tight. What suite are you in again?
22 THE CALLER: ^HB Is the fire coming
23 down?
24 THE DISPATCHER: Just sit tight.
25 THE OPERATOR: What is your number,

59
2 FD?
6 408.
7 THE OPERATOR: 408. Go ahead, sir.
8 THE CALLER: Hello.
9 THE DISPATCHER: This is the Fire
10 Department.
11 THE CALLER: Okay. Fire Department.
12 We're sitting in the roof of World Trade.

I
14 THE CALLER: Yes?
15 THE DISPATCHER: What office are you
16 in?
17 THE CALLER: The second airplane fly—
18 (inaudible.) inside to the trade.
19 THE DISPATCHER: Where are'you?
20 THE CALLER: On 43rd and First Avenue,
21 and it's quite special. It's terrorist. It's
22 not something -- (inaudible. )
24
25
60
3 408.
4 THE CALLER: 82nd Floor, Stairway C
5 Building No. 2. Very, very heavy smoke
6 condition. Stairwells are locked.
7 THE DISPATCHER: Okay. Get back in
8 your office and stay in your office.
9 THE CALLER: Our office exploded.
10 THE DISPATCHER: Okay. Try to get
11 downstairs if you can. All right?
12 THE CALLER: We can only get to 78,
13 and then the doors are locked.
14 THE DISPATCHER: Okay. Sit tight
15 there then.
18
19
21 408.
22 THE CALLER: This is QfJ 80th Floor
23 of Two World Trade Center.
25 THE CALLER: Where it's — it's — we

61
1 • .•
2 are stuck in all the — we can't get out.
4 THE CALLER: It's blocked.
5 THE DISPATCHER: Just sit tight. Stay
6 where you are.
7 THE CALLER: Right now we are trying
8 to break the windows, because the smoke is
9 killing us.
10 THE DISPATCHER: All right. Just stay
11 where you are.
12 THE CALLER: We are on the 80th Floor.

I .
13 THE DISPATCHER: Okay. Stay there.
14 THE SECOND CALLER: jff§ he' s telling
15 you to stay where you are.
16 Hi. -I picked this up on a conference
17 call. Should I stay on the phone with you guys?
18 THE DISPATCHER: No. Just tell them
19 to stay there. We'll get to them as soon as we
20 can.
21 THE SECOND CALLER: Okay. iffjj do me
22 a favor. If you can dial out obviously, right?
23 THE CALLER: Yes.
24 THE CALLER: Take my number down.
25 THE DISPATCHER: All right. I'm

62
2 disconnecting, PD.
6 408.
7 THE CALLER: Yes, I'm in One World
8 Trade Center on the 64th Floor. I-don't know
9 whether to stay on the floor or go down the
10 stairs.
11 THE DISPATCHER: Just stay there until
12 somebody comes to get you.
14
15
17 408.
18 THE CALLER: Yes, I'm Jim (Inaudible.)
19 with ADT. The reason I'm calling is the World
20 Trade Center.
22 THE CALLER: Do you want us to call
23 the trouble signal in and stuff like that?
24 THE DISPATCHER: No, we know there is
25 something going on. Don't call us for nothing.

63
2 THE CALLER: Okay.
3 THE DISPATCHER: All right? Because

4 we are taking — we're getting all these calls
5 from the civilians. All right. We know there ±s
6 something going on there. We're there. We're
7 trying to take care of it as best we can. Hold
8 off on all alarms to the World Trade Center.
9 THE CALLER: Okay. All right. Thank
10 you.
11
12
14 THE OPERATOR: Sir, go ahead.
15 THE CALLER: Yeah. Okay, there is

16 people trapped in a restaurant in the World Trade
17 Center. It's Greenhouse Restaurant.
18 THE DISPATCHER: Okay. What floor?
19 THE CALLER: (Inaudible.) — escape.
20 THE DISPATCHER: What floor?
21 THE CALLER: The plaza level in the
22 World Trade 1.
23 THE DISPATCHER: That's down near the
24 ground?
25 THE CALLER: Yeah.

64
2 THE DISPATCHER: All right. Don't
3 worry about it. We will take care of it.
4 THE CALLER: Okay.
9 THE CALLER: There is no fire. We're
10 at 131 Duane (inaudible.) Restaurant. Do we need
11 to evacuate where we are?
12 THE DISPATCHER: Sit tight.
13 THE CALLER: Is there anything we need

14 to do? We're in a restaurant?
15 THE DISPATCHER: Just site tight.
17
18
19 THE DISPATCHER: Manhattan.
20 THE CALLER: Good morning. This is
21 William from Star Fire. I'm calling to find out
22 if — are your phone lines up okay?
23 THE DISPATCHER: Yeah, do you realize
24 what's going on? What are you —
25 THE CALLER: Excuse me?

65
2 THE DISPATCHER: We just had a plane
3 crash into the World Trade Center.
4 THE CALLER: Yeah, yeah. I'm looking
5 at it on TV.
6 THE DISPATCHER: We are getting a shit
7 load of — we are overloaded with phone calls
8 right now.
9 THE CALLER: Okay. All right.
10
11
12 THE DISPATCHER: Citywide, 408.
13 THE OPERATOR: Yeah, this is
14 notification desk, Boyle< We are at total
15 recall, and can you make the announcement that we
16 are calling in all available members from home by
17 the orders of the chief of operations.
20
21
22 THE DISPATCHER: Fire Department, 408.
23 THE CALLER: Yes, hi. We're on 11
24 Broadway. We're on the 12th Floor. We are
25 pretty close to the fire, about two or three

66
2 blocks. We want to know if we should evacuate
3 the building.
4 THE DISPATCHER: Just sit tight until
5 told otherwise.
10 THE DISPATCHER: Dispatcher.
11 THE CALLER: My name is the Jimmy
12 Lanza with 43 truck, but I'm home. Is there --
13 THE DISPATCHER: Come on in.
14 THE CALLER: Go to work?
15 THE DISPATCHER: Go to work.
17 THE DISPATCHER: You got it.
18
19
21 408.
22 THE OPERATOR: 408, this is 1162.
24 THE OPERATOR: I just had a call from
25 a gentleman. He said that they were trapped on

67
2 the 103rd Floor.
4 THE OPERATOR: In Building 2, Two
5 World Trade.
THE DISPATCHER: Okay.
THE OPERATOR: And he said there were
about 75 to a hundred people that were trapped in
9 the stairwell at that location also.
11 THE OPERATOR: He said that he was in
12 a room on the 103rd Floor, and that there were a

. 1 '
13 lot of people in the stairwell, said that the
14 doors were hot, and that the stairwell it was
15 also full of smoke.
17
18
20 408.
21 THE CALLER: Okay. We were just in
22 contact with people who were trapped on the 106th
23 Floor of the Building 1.
24 THE DISPATCHER: Okay. We know about
25 it. We are trying to get —

68
2 THE CALLER: I know. It's filling
3 with smoke.
4 THE DISPATCHER: I understand.
5 THE CALLER: They want to know should
6 they break a window.
7 THE DISPATCHER: Tell them to sit
8 tight. Don't do nothing till they get up there.
9 THE CALLER: Don't do anything. Don't
10 break a window?
13
14
15 THE DISPATCHER: Dispatcher.
16 THE CALLER: Yeah, dispatcher. Guys
17 on recall, where do you want us to go?
18 THE DISPATCHER: Just go to your own
19 firehouse and sit tight.
20 THE CALLER: I'm 54 engine. We got a
21 couple of guys here all right.
22 THE DISPATCHER: All right. Just sit
23 tight.
24 THE CALLER: All right. Bye.
25
69
4 408.
5 THE CALLER: Yes, hi. My name is
6 Wayne Goldstein. I'm in contact with people on
7 the 90th Floor of Two World Trade Center.
9 THE CALLER: They're looking for
10 information on whether they should go down the
11 stairwell.
12 THE DISPATCHER: Tell them to stay

I
13 where they are.
14 THE CALLER: Okay. Is there a way to
15 check back or is there any way for them to get
16 instruction up there?
17 THE DISPATCHER: Just tell them to
18 stay where they are for now.
20
21
22 THE DISPATCHER: Manhattan fire, 408.
23 THE CALLER: Hi, I live in Battery
24 Park City. Our doorman suggested that everybody
25 vacate the building. Is that what you are

70
2 recommending?
3 THE DISPATCHER: We are not
4 recommending anything unless you are in that
5 building that's been affected. Just stay where
6 you are.
7 THE CALLER: Okay.
11 408.
12 THE CALLER: Yes, sir. I've called a
13 couple of times. I'm on the 88th Floor of Two
14 World Trade.
15 THE DISPATCHER: Okay, sir.
16 THE CALLER: The smoke is getting more
17 dense. It's getting hotter.
19 tight.
20 THE CALLER: Can you at least give us
21 some direction? Does it make sense to go up or
22 down?
24 are. Don't go anywhere. Just stay where you
25 are.
71
2 THE CALLER: And what about breaking
3 windows?
4 THE DISPATCHER: That's up to you.
5 Just stay where you are.
6 THE CALLER: Why would — there's a
7 point where you would break a window?
8 THE DISPATCHER: Sir, I'm not a
9 fireman. I'm just telling these guys where to
10 go. Just stay where you are. If you got to
11 break a window, break a window.
12 THE CALLER: And what —

1
14 We'll get to you as fast as we can.
15 THE CALLER: Okay. Can you hold one
16 second, please?
17 SECOND PERSON: Hello? Who am I
18 speaking to?
19 THE DISPATCHER: This is the New York
20 City Fire Department dispatcher. Okay, sir.
21 THE CALLER: We are in the Two World
22 Trade, as the gentleman said. We are on the 88th
23 Floor.
25 THE CALLER: As far away from where we

72
2 think the plane hit the building?
4 THE CALLER: Okay? We are o n — we
5 are on the northwest corner of the 88th Floor.
7 . THE CALLER: Two World Trade.
8 Sir, the smoke is getting worse here.
9 We have several people here, okay? We have a
10 pregnant woman here and so on. The smoke is
11 getting worse. We are huddled into the corner as
12 best as we can.
13 THE DISPATCHER: Sir, all I can tell
14 you is sit tight. All right?
15 THE CALLER: Can you give us some
16 instruction and —
17 THE DISPATCHER: All I can tell you is
18 to sit tight, all right, because I got almost
19 every fireman in the city coming out to help
20 you.
21 THE CALLER: I understand.
22 THE DISPATCHER: They're coming. All
23 I can tell you is sit tight until somebody leads
24 you out of there.
25 THE CALLER: Okay. All right. We

73
2 should know --
4 THE CALLER: Sir, we are not letting
5 you off the phone. You've got to — we need some
6 instruction.
7 THE DISPATCHER: I'm telling you to
8 stay where you are. Don't leave your floor.
9 Don't leave your office. Stay where you are.
10 I'm hanging up.
11
12
14 THE CALLER: Yeah. We're trapped on
15 the 103rd Floor,
16 please.
18 THE CALLER: Building 2.
20 the way.
21 THE CALLER: How long? I'm here with
22 another guy in an office. We busted out the
23 window. It's 75 to a hundred people trapped in
24 the stairway.
25 THE DISPATCHER: All right. We'll get

74
2 to you as soon as we can.
3 THE CALLER: All right. I got the
4 door closed in the office. I got it blocked. I
5 busted out two windows.
6 THE DISPATCHER: Fine. Just stay.,
7 there. We will get to you as soon as we can.
8 THE CALLER: Please hurry.
10
12 408.
13 THE OPERATOR: Yes, I'm PD 2183,
14 regarding the World Trade Center.
15 THE DISPATCHER: Yes.
16 THE OPERATOR: You're on the line?
17 THE CALLER: Hello, I got a group of
18 about 20 people.
20 THE CALLER: We're on the 88th Floor
21 of the .World Trade Center.
23 THE CALLER: Okay, this is —
25 are.
75
2 THE CALLER: All right. The smoke is
3 getting real bad.
4 THE DISPATCHER: I understand that,
5 sir. Just stay where you are.
6 THE OPERATOR: Yes, sir. He said
7 keep —
8 THE CALLER: What about breaking a
9 window?
10 THE DISPATCHER: If you feel you have
11 to break a window, go ahead and do it, but just
12 stay where you are.

I
13 THE CALLER: Doesn't that draw the
14 smoke to us?
16 are, all right? There will be someone up to get
17 you as soon as we can.
18 THE CALLER: All right. We are in the
19 northwest corner, about 20 people.
21
22
23 THE DISPATCHER: Department 408.
24 THE OPERATOR: 408, I have some caller
25 states they are in the elevator.

76
2 THE DISPATCHER: They're what?
3 THE CALLER: Stuck in the elevator.
4 THE CALLER: We're on the 84th Floor.
5 THE DISPATCHER: Okay. What
6 building?
7 THE CALLER: There's smoke all over.
8 THE DISPATCHER: What building are you
9 in?
10 THE CALLER: I can't hear you. Just
11 send somebody.
12 THE DISPATCHER: They're coming.
13 THE OPERATOR: What floor are you on,
14 ma'am?
15 THE CALLER: Where are they?
17 THE CALLER: What?
19 THE CALLER: Where are they?
20 THE DISPATCHER: They're downstairs.
21 They're on the way up,
22 THE CALLER: Do you want us to come
23 down?
25 are.
77
4 THE DISPATCHER: Yeah, EMS. I'm
5 Manhattan 408.
6 THE OPERATOR: 408, I'm 8617.
8 THE OPERATOR: Okay. We have a male

9 35. His leg is trapped in a door.
11 THE OPERATOR: At 405 Lexington
12 Avenue.
I .
13 THE DISPATCHER: All right. What
14 floor?
15 THE OPERATOR: It just says revolving
16 doors. It don't say what floor, but we're on the

17 scene.
18 THE DISPATCHER: We're on the way.
19
20
22 408.
23 THE CALLER: Yes, there was a bombing
24 in the World Trade Center.
25 THE DISPATCHER: Okay. What else do

78
2 you want to tell me?
3 THE CALLER: In both buildings, a
4 plane crashed in the second one, and a bomb blew
5 up in the first one.
7 THE CALLER: And there's police cars
8 and an ambulance over there, but they don't have
9 fire trucks yet.
10 THE DISPATCHER: We're there, sir.
11 THE CALLER: Oh, you're there?
12 THE DISPATCHER: Yes.
14
15
17 408.
18 THE CALLER: Hi, we located directly
19 across from the World Trade Center towers, and we
20 saw everything (inaudible.)
21 THE DISPATCHER: Just sit tight,
22 okay?
23 THE CALLER: You want our names?
24 THE DISPATCHER: That's all right.
25 THE CALLER: Do we need to evacuate?

79
3 are.
8 408.
9 THE CALLER: Yes, this isj
10 and I have a son-in-law trapped on the
11 83rd Floor of the World Trade Center, and they
12 wanted to just make sure that you knew they were
13 there.
14 THE DISPATCHER: Believe me, we know.
15 THE CALLER: You do?
16 THE DISPATCHER: All right. Take
17 care.
18
19
21 408.
24 . THE CALLER: Okay. I had spoken to
25 someone a few minutes ago about — we have people

80
2 trapped on 89. There are ten people trapped --
3 THE DISPATCHER: Okay, just —
4 THE CALLER: ~ in an office. I don't
5 know which office.
THE DISPATCHER: Just sit tight.
THE CALLER: They tried to escape
using the emergency doors. The emergency doors
9 are locked.
10 THE DISPATCHER: Just sit tight. We
11 will get to you.
12 THE CALLER: Are you going to get to
13 them?
14 THE DISPATCHER: That's all we can
15 tell you. Just sit tight.
16 THE CALLER: The smoke is coming in,
17 and they don't know what to do.
20
21
23 408.
24 THE OPERATOR: Yes. I got six adults
25 trapped on the 97th Floor, Building No. 2. Two

81
2 World Trade Center, 97th Floor. Six adults on
3 the west side of the building. Heavy, thick
4 smoke, difficulty breathing.
5 THE DISPATCHER: All right. We will
6 take care of it. Just sit tight, sir.
7 THE CALLER: We're connected to a
8 conference call to the individual --
9 THE DISPATCHER: Just tell them to sit
10 tight.
11 THE CALLER: Should they break the
12 window? We have them on the phone.

I
13 THE DISPATCHER: Just tell them to sit
14 tight. We'll get to them as soon as we can.
15 THE CALLER: How soon? They need air.
17 Just tell them to sit tight.
18 THE CALLER: For how long?
19 THE DISPATCHER: Till we get up there
20 and get them.
21 THE CALLER: Is there anything they
22 can do in the meantime?
23 THE DISPATCHER: I can't tell you.
24 THE CALLER: Should they go to the
25 doors? Should they go down the steps?

82
2 THE DISPATCHER: Tell them to stay
3 where they are. Do not leave.
4 THE CALLER: In that office. Do not
5 leave. Okay, my number is 718 —
8 This concludes Side 1. Please turn
9 tape over to Side 2 for continuation of citywide
10 Job No. 1-44.
11
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25

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MM 001<H C.

13 WORLD TRADE CENTER 911 FIRE TELEPHONE CALLS

14 SEPTEMBER 11, 2001

23 TRANSCRIBED BY: MAUREEN MC CORMICK

3 No. 1-44, originally recorded on Manhattan Master

4 Tape 423 on September 11, 2001. The following

5 will be a channel-by-channel search.

6 Message 1, a series of phone alarms

7 received on Channel 3. The message commences at

8 0800 hours, 47 minutes and 4 seconds

11 THE DISPATCHER: Fire Department 408.

12 THE CALLER: Yes. I'm at 110 Greene.

13 An airplane just crashed down by the World Trade

15 THE DISPATCHER: Okay.

16 THE CALLER: I don't know exactly

18 THE DISPATCHER: Okay. All right.

19 We're on the way.

22 THE DISPATCHER: Fire Department 408.

23 THE CALLER: Hello?

24 THE DISPATCHER: Yeah, this is the

3 a call. I guess the caller hung up.

4 THE DISPATCHER: Yeah.

5 THE OPERATOR: Hold on a second.

6 THE DISPATCHER: What have you got,

8 THE OPERATOR: The World Trade Center

9 just blew up.

10 THE DISPATCHER: Yeah, we got it.

11 We're on the way.

12 THE OPERATOR: Okay.

15 THE DISPATCHER: Fire Department 408.

16 THE CALLER: Trade center?

17 THE DISPATCHER: Yeah. What's up?

18 THE CALLER: One World — okay.

19 THE DISPATCHER: What have you got?

20 THE CALLER: One World Trade Center,

21 90th Floor, it looks to be about. Massive

22 explosion and fire.

23 THE DISPATCHER: All right. We're on

25 THE CALLER: All right.

4 THE DISPATCHER: Fire Department 408.

6 THE OPERATOR: Hold on just a second.

7 THE DISPATCHER: PD, where is it?

8 THE OPERATOR: World Trade Center.

9 THE DISPATCHER: We got it. We're on

11 THE OPERATOR: Okay.

14 THE DISPATCHER: Fire Department,

16 THE OPERATOR: Fire Department?

18 THE OPERATOR: You got it? Okay?

19 World Trade. What's your number?

20 THE DISPATCHER: 408.

21 THE OPERATOR: Okay, thank you.

24 THE DISPATCHER: Fire Department,

25 408. Where's the fire?

3 into the World Trade Center.

4 THE DISPATCHER: Yeah. We got it.

5 THE OPERATOR: Okay. Thanks.

8 THE DISPATCHER: Fire Department,

10 THE OPERATOR: 408, this is 1981. I

11 have a helicopter crash, One World Trade.

12 THE DISPATCHER: Yeah, we got it.

16 THE DISPATCHER: Fire Department 408.

17 THE CALLER: Yeah. I'm right across