What SPSS Technical Support offers

Installation assistance Assist in the installation of SPSS products Resolve any media or environmental problems that prohibit successful installation Clarify minimum system requirements Verify the software is operational Interpret error messages Explain error messages Suggest corrective action Suspected defects Assess the scope and magnitude of possible defects Assess whether the defect can be replicated Report the defect to SPSS product development Determine a reasonable workaround, if possible General troubleshooting of printing and local issues Verify abnormal operation Suggest problem-solving techniques Determine workarounds when needed Abnormal termination Assess source of abnormal termination Suggest problem-solving strategies Suggests ways to avoid problems

How can I get technical assistance on the Web?

For technical assistance on the Web, please visit the SPSS AnswerNet at www.spss.com/tech/answer/index.cfm. This knowledge base enables you to search more than 8,300 technical solutions and is accessible 24 hours a day. If you are unable to find your answer in SPSS AnswerNet, contact us by e-mail or phone. Our target response time is one business day. Customers who send e-mail to support@spss.com receive either a suggested resolution or a notice that the request was assigned to a specialist. Please note that we require customers to provide an SPSS Contract ID or serial number for phone and e-mail support.

Product registration card

Fax back 1.800.841.0064

Complete and return by fax to 1.800.841.0064 or by mail. Date________________

SPSS account number E-mail address (Refer to your packing slip)

Mr./Ms./Dr./Prof. First name

Last name

What does/doesnt SPSS Technical Support do?

As a general rule, technical support is defined as helping you make your SPSS software run as documented. This covers installation, printing and operational problems when the software does not work as documented. SPSS Technical Support provides you with installation, operational and statistical support for all current SPSS products. The only exceptions to this are student products, such as the SPSS Student Version and the SPSS Graduate Pack, for which SPSS Technical Support provides installation assistance only. Technical Support does not provide installation documentation, encryption codes or replacement media. You can contact SPSS Customer Service for these items. In the United States, contact Customer Service at 1.800.521.1337. Technical Support also does not provide training. This means that, in helping you to accomplish specific tasks, Technical Support assumes that you have basic familiarity with the use of computer software and the analytic techniques SPSS products employ. In addition, Technical Support does not provide consulting. Technical Support does not include, for example, major data restructuring or getting our products to do something in a complicated way that another module of a third-party product can do simply. This also precludes the type of assistance that requires intimate knowledge of your particular dataset, research goals or non-software-related restrictions.

Position

Department

Organization

Check the box that corresponds to the product(s) you are registering. Please fill in the serial number where indicated. The serial number is on the CD envelope. If your product is not listed below, it does not require a serial number. SPSS Base (SPSS) SigmaStat (YSST) Amos SmartScore (AMOS) (SMSC) AnswerTree SmartViewer (ANSW) (SPSV) AnswerTree Server SmartViewer Web Server (ANSS) (SVWS) Capri SPSS Server (CPRI) (SSSS) Clementine SPSS Data Entry Builder (CLEM) (DEBU) Clementine Server SPSS Data Entry Station (CLES) (DEST) Clementine Solution Publisher (CLSP) SPSS Data Entry Server (DEES) DecisionTime SPSS Report Writer (DTIM) (KWRC) Enzyme Kinetics Module SPSS WebApp (YSEK) (WAFW) Online Training Library TextSmart (CG01) (TXSM) SamplePower WhatIf? (SMPW) (WHIF) SigmaPlot Other ________________________ (YSPL) SigmaScan Pro (YSSC) Serial #__________________________________________________________

Address (line 1)

Address (line 2)

Check the box that best describes your organization.

City State/Province ZIP/Postal code
Academic (82) Association (86) Banking/Finance (60) Business services (73) Consulting services (87) Direct marketing and advertising (73) Government (91) Healthcare or medical services(80) Insurance (63) Manufacturing (39) Market research (87) Military (97) Pharmaceuticals (28) Retail, wholesale or consumer packaged goods (53) Telecommunications (48) Transportation (47) Utilities (49) Other___________________________

How can I reach SPSS Technical Support?

SPSS Technical Support is available via two support lines: The Basic line (1.312.651.3410) is open from 9:00 a.m. 5:00 p.m., Monday through Friday. The Priority line is open 8:00 a.m. 5:00 p.m., Monday through Friday. The Priority line is for site coordinators, technical contacts and customer express customers. Contact your sales representative for more information. Send an e-mail to support@spss.com. Please provide product, version and operating system information, as well as your SPSS Contract ID or serial number, when contacting us via e-mail.

Country
( ) Phone ( Fax )

If we need to contact you, what method of communication do you prefer? (select all that apply) Phone Fax E-mail None Which operating system do you use? Windows Macintosh

Other_______________

Over

Check the box(es) that best describe(s) the kind of work you plan to do with the software licensed from SPSS Inc. (check all that apply).
Government Government program evaluation . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Homeland security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 Crime analysis/criminal justice research . . . . . . . . . . . . . . . . . . . . . . .6 Lottery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32 Fraud detection and prevention/non-compliance/waste/abuse . . . . . . . .15 Survey research . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Medical/scientific research . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 General Business Survey research/market research . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Database analysis/direct marketing . . . . . . . . . . . . . . . . . . . . . . . . . .9 Marketing and sales analysis/forecasting . . . . . . . . . . . . . . . . . . . . . .10 Segmentation management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 Analytical customer relationship management (CRM) . . . . . . . . . . . . .34 Reporting/monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Web analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Project management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Financial analysis/budgeting/forecasting/profitability analysis . . . . . . . .14 Fraud detection and prevention/non-compliance/waste/abuse . . . . . . . .15 Risk management/credit management . . . . . . . . . . . . . . . . . . . . . . . .16 Claims prediction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 Credit scoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 Medical/scientific research . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Drug development/drug discovery . . . . . . . . . . . . . . . . . . . . . . . . . .36 Healthcare outcome management . . . . . . . . . . . . . . . . . . . . . . . . . .17 Logistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 Supply chain analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Demand planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Value chain analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 Resource planning/human resources analysis . . . . . . . . . . . . . . . . . . .19 Performance management/process improvement/program evaluation . . .35 Quality improvement management . . . . . . . . . . . . . . . . . . . . . . . . . .20 Academic Academic administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Academic research/testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Academic teaching/student . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Please note that, at SPSS Statistical Support, we can help: Confirm whether our software can do the type of analysis you want to do Clarify how we do the analyses we do perform Verify the accuracy of our computations Your question may be referred to SPSS Consulting if you need: A recommendation as to what kind of analysis you should perform An explanation of general statistical concepts, or An interpretation of output based on results specific to your data For more information, see www.spss.com/tech/limitations. For what length of time is my software supported? Technical support will be provided for software that is the most current release on its particular platform. Customers using software currently under development will be provided technical support only for the most current release and next-to-last release of the product. There will be a 60-day grace period for the next-to-current release when a new one is shipped. Full technical support will be provided to customers with the most current release until the next release is shipped, plus the 60-day grace period. After the grace period, customers with the next-to-most recent release will receive operational assistance only. Operational assistance includes usage questions, and excludes installation or operating environment-related assistance. For additional details, please visit www.spss.com/tech/limitations/policy.htm.

How to contact SPSS Inc.

You can contact SPSS Inc. in several ways. Use our Web site (www.spss.com) for one-stop shopping and to contact virtually every department, from technical support to customer service to sales, by choosing the About Us menu bar tab on the home page. To contact SPSS Inc. by telephone, simply call 1.800.543.2185 or fax 1.800.841.0064, Monday through Friday, 9:00 a.m. to 5:00 p.m.
For more information on contacting technical support, see the section below entitled SPSS Technical Support.

Newsgroups
Newsgroups and list serves provide a forum for users of SPSS Inc. software to communicate, share insights and learn from the experiences of their colleagues around the world. Please note that these are user forums, not official support channels. SPSSX-L The general SPSS newsgroup discusses computer, statistical and many other issues related to the successful use of SPSS Inc. software products. SPSS Inc. does not sponsor this newsgroup, but does participate. To subscribe, please send an e-mail to listserv@uga.edu. E-mail text should be: subscribe spssx-L firstname lastname. gov@spss.com The SPSS Inc.-sponsored government newsgroup is specifically for SPSS users who work in the United States local, state or federal government. To subscribe, please send an e-mail to listproc@spss.com. E-mail text should be: subscribe gov firstname lastname. Sigmaplot-L@spss.com The SPSS Inc.-sponsored SigmaPlot newsgroup is open to anyone interested in discussions regarding SigmaPlot. To subscribe, please send an e-mail to listproc@spss.com. E-mail text should be: SigmaPlot-L firstname lastname.

Manuals
Where to purchase manuals Printed users manuals are available for many of our products. To order product manuals in the U.S., go to: www.spss.com/estore/softwaremenu/book.cfm. For orders from all other countries, go to: www.spss.com/estore/softwaremenu. From there, select your country and find the current list of manuals and ordering information.

SPSS Customer Service

Customers who need non-technical service, including assistance regarding encryption code issues, should contact SPSS Customer Service at 1.800.521.1337 or at service@spss.com.

SPSS Technical Support

Technical Support provides post-sales technical assistance to all current customers of SPSS. The level and type of support may vary by type of software license. Stay up to date with the latest news from SPSS Inc. Subscribe now to receive SPSS Direct, a free, monthly e-mail newsletter that delivers valuable information to anyone who uses or is interested in SPSS products and services. Subscribe to SPSS Direct at: www.spss.com/corpinfo/newsletters.htm

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