American Intercontinental University

Weston, FL
MGT 240 – Business Management and Leadership
Weekly Quiz #1 – On Chapters 1 and 14, Handouts and Class Lecture

Name: _________________________________________ Date: ______________

INSTRUCTIONS:

1. YOU ARE NOT TO WORK WITH ANYONE ON THESE TESTS

2. DUE BACK UPON ARRIVAL TO NEXT CLASS.

3. DO NOT EMAIL THIS TEST BACK – IT MUST BE PRINTED,

COMPLETED AND BROUGHT BACK WITH YOU.

4. READ ALL THE QUESTIONS FIRST.

5. READ THE SUMMARY STATEMENTS AT THE END OF THE
CHAPTERS FIRST.
6. THEN BEGIN READING THE CHAPTER TEXTS.

YOU WILL DO JUST FINE!

A. Please complete the following statements by placing either the correct letter
(character) in the space provided or the correct terminology in the spaces
provided (18 x 5 Points Each)

1. Communication serves __4______ major functions, which are:

__Control______Motivation________________,
___Emotional expression_________________, ________________
________________________, ____________________, ________________
________________________, ____________________, ________________

2. The reality that management is needed in all categories and dimensions of

organizations, at all levels, areas and location is referring to
____________________________________________________________

3. _b_____ Refers to the emphasis someone gives to words or phrases

that conveys meaning
a. Barriers to communication
b. Filtering
c. Encoding
d. Body Language
e. All of the above
MGT 240 – Business Management & Leadership
Quiz #1 on Chapters 1 & 14
July 23, 2009 - Page 1 of 4
 f. None of the above, but the answer is ______________________________

4. The movement and understanding of meaning is called __________________

______________________________________________________________
_

5. ____d__ A manager’s job is not about personal achievement, it is about

a. about coordinating the work of a departmental group
b. supervising a single person
c. coordinating the work activities of a team
d. helping others to do their work
e. All of the above
f. None of the above, but the answer is ______________________________

6. _e____ An organization has three structures, these are:

a. Higher levels, Structured levels and Decentralized levels
b. Deliberate arrangements, managerial functions, and efficient levels
c. Levels of conceptual, technical and human skills
d. Distinctive purpose, composed of people, and a deliberate structure
e. all of the above
f. None of the above, but the answer is ______________________________

7. The individuals who manages at or near the upper levels of the organizational
structure and who is responsible for making organization-wide decisions is
referring to the _____Top
Manager______________________________
8. While the individual who at the lowest level of the organization that manages
the work of the non-management employees is the _________First line
Manager____________________
9. Emotions, defensiveness, language, national culture are referring to examples
of
_____Diversity__________________________________
___________________;

10. There are __4___ functions of management, which are _____Planning

11. Organizing Leading and Controlling______________,

______________________________________________________________
MGT 240 – Business Management & Leadership
Quiz #1 on Chapters 1 & 14
July 23, 2009 - Page 2 of 4
 _
______________________________________________________________
_
______________________________________________________________
_

12. How do you know if your message is getting across? There were a 12
recommendations; how many do you remember?
___Feed back, Time of consumption_Body
Language______________________
________________________________
__________________________ ________________________________
__________________________ ________________________________
__________________________ ________________________________
__________________________ ________________________________
__________________________ ________________________________

13. Mintzberg primary Managerial roles are ______Decisional roles and

interpersonal roles______________________
____________________________, _________________________________,
____________________________, _________________________________,

14. _______________________________ refers to specific achievements or

behaviors expected of a manager.

15. Name two of the many roles needed at different levels of managerial
responsibilities _____________Efficiency and
Effectiveness______________________________________________
___________________________________________________________

16. A deliberate arrangement of people to accomplish some specific purpose is

called a(n) ______________________________________________________
17. His intent was to slow down the routine use of the email responsibilities. His
name is _Jay
EllisonI______________________________________________________
and the name of the company is ___us
cellulr__________________________________
18. Weekly team huddles every Monday morning; quarterly team meetings and
business reviews, twice a year lunches with every employee in small groups is
referring to what specific thought on management ideas?

MGT 240 – Business Management & Leadership

Quiz #1 on Chapters 1 & 14
July 23, 2009 - Page 3 of 4
 ______________________________________________________________
_
______________________________________________________________
_
______________________________________________________________
_

19. ___________________________ refers to communication that takes place

within prescribed organization work arrangements, wherein
___________________________________ refers to communication not
defined by the organization’s structural hierarchy, of course ____________
_______________________________ refers to full meaning without making
judgments or intentions

B. ESSAY: 10 Points (Must be well written)

Provide your impression/overview of the course thus far, terminologies used,
meeting your group members, etc. Identify your thoughts on an issue or current
topic you heard on WLRN 91-3 or something essential in the news.

MGT 240 – Business Management & Leadership

Quiz #1 on Chapters 1 & 14
July 23, 2009 - Page 4 of 4