Mandi Dillman 303-246-7985 mandidillman@yahoo.

com
EXPERIENCE
It Happens, LLC Owner/Operator

6274 Old Divide Trail Parker, Colorado 80134

Hammersmith Management - Accounts Receivable Supervisor

2008-2010

Accounts Receivable supervisor for HOA management company overseeing a staff of three and 60 associations. Responsible for maintaining up-to-date billing, monitoring of customer accounts,aging reports, collections, and reporting these activities within certain time frames. Reconciliation of accounts, maintaining accounts receivable customer files, and follow established procedures for processing payment receipts, including credit cards and ACH. Investigates and resolves customer queries, processes adjustments, and communicates with customers via phone, email, mail or personally. Created new policies and procedures such as receiving cash, ACH, and check cashing, etc. Responsible for reporting monthly metrics to executives for all A/R functions. 2007-2008

American Health Science University - Sales and Marketing Manager

Spoke with 99% of prospects and follow-ups primarily over the phone and email. Increased enrollment by 15% compared to the previous year and doubled enrollment for October 2007. Assisted with strategic partnerships and marketing/advertising promotions, trade shows and lead generating activities. 2006-2007

Vitamin Cottage Grocers - Store Manager

Oversaw staff of nearly 30 employees including seven department managers; handled day-today operations of the store and most customer service issues. Responsible for corrective actions, employee scheduling, all time off requests, payroll, and benefits. Maintained employee files and conducted employee reviews and wage changes. Performed HR functions such as employee hiring and termination. Chaired monthly staff meetings and manager meetings. Completed monthly manager reports and in-store inspections and communicate results to President and C.E.O. in a timely manner. 2003-2006

Groople Travel - Accounts Receivable and collections

Managed all commission billings, posted cash receipts, and prepared miscellaneous journal entries. Responsible for processing the weekly A/P check run, calculating vendor payments and supervising collection agents. Was involved in some collection activity. Worked directly with company executives as needed.

EDUCATION Nutrition Therapy Institute of Colorado Certified Nutrition Therapist (NT) 3.94 GPA University of Wyoming 2000-2001

1993-1996

Completed two years of study in Health Sciences