3G Frequently Asked Questions

INTRODUCTION: 3G Basics
1. What is 3G? o 3G stands for Third Generation mobile technology; Aside from standard voice calls, text messages, and emails, 3G allows mobile users to perform Internet browsing, multimedia streaming and large file downloading at broadband speeds, make video calls, and send videos to other 3G users. o The first generation (1G) of mobile phones consisted of analog models that emerged in the 1980s. This generation was characterized by SIM cloning and the lack of/poor performace of data services (sending/receiving files, access to network services, etc.). The second generation (2G) appeared about 10 years later. This generation was characterized by the emergence of the first digital mobile networks (GSM or Global System for Mobile communication), high-quality local, international and trans-national voice calls and SMS. 2.5G is a 2G network equipped with General Packet Radio Service or GPRS. With GPRS, mobile phones can access data services and the Internet at dial-up speeds (around 33-64kbps in actual speed) while on-the-move. 2.75G is a 2G or 2.5G network equipped with Enhanced Data GSM Environment or EDGE. EDGE can be treated as an enhancement of GPRS. EDGE allows for faster data access and Internet browsing speeds (up to a maximum of 384kbps). 3G was developed to address the need for more speed, mobility, and bandwidth when accessing data services, network services, and the Internet. Theoretically, 3G will provide speeds of 128kbps while in a moving car, 384kbps when moving at pedestrian speed, and up to 2Mbps in stationary situations. However, upon launch and during its early months of operation, a 3G network will most likely provide a maximum of 384kbps in stationary situations, before upgrades are put in place to increase its speed.

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Why do I need all this speed? o Presently, with technologies such as SMS, WAP and GPRS, limited internet information can be delivered to mobile phones. 3G opens up the door to deliver a much richer range of services including full and high-speed web surfing experience, video (video calls, mail, news clips, video conferencing) and multiple forms of information and entertainment. What can 3G do? What are examples of 3G services? o 3G allows mobile users to browse the internet, stream multimedia files and download large files at faster rates - about 7x faster than dial-up speeds or 6x faster than GPRS speeds. o o Aside from standard voice calls and SMS, users are also able to make video calls, do video conferencing and send videos to other 3G users. Some 3G services/applications defined: Video calling / video conferencing - a mobile-to-mobile call that can be made over a 3G network where both audio and video are transmitted and real-time, so that the callers can both see and hear each other. Video sharing - a service that enables two subscribers to view the same video, or for one user to show the person they are talking to video direct from their phone.

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Browsing - just like browsing on the internet; 3G phones have built-in browsers for surfing the internet, and the colored displays and faster data speeds allows for a surfing experience not too far from using your PC or laptop. Downloading - just like downloading from the internet; 3G data speeds will allow downloading of larger files such as attachments, music and video clips, even when using mobile phones. Streaming - just like streaming on the internet; the audio/video file is streamed directly from onto the handset (whether live or archived), so you can watch the content in real-time. Multiplayer network gaming Push-to services (push-to-talk, push-to-see, push-to-record, etc.) Real-time location-based and location-finding services Mobile-TV and video-on-demand

CONSUMER: Relevant Queries

1. What kind of handsets can I use to access 3G services? o 3G is new technology and therefore, one should use a 3G enabled handset to access 3G services. There are 3G-ready mobile handsets available in the market, including but not limited to Nokia 6630 and 6680, the N70 and N90, and Sony Ericsson K600i, K608i, Z800i and W800. However, if anyone currently has any of these phones, they will not be able to use any of the 3G services using their current SIM since none of the telcos in the country have formally or commercially launched 3G services. When doing video calls, should the handsets be from the same vendor? o As long as both handsets are 3G capable, a 3G video call can be made. Once I switch to 3G, can I still access my current services? o 3G is designed to be backward compatible which means that you can continue to enjoy the coverage and service levels delivered by 2G - 2.75G from a 3G handset, while experiencing 3G services when and where they are available. As long as one has a 3G handset and a SIM provisioned for 3G, it is up to you to choose whether or not you want to use any of the 3G services. What will happen to the services if I leave a 3G area? Your handset will have an indicator that you are in a 3G area. What happens for: o Voice calls, no change voice call will continue o Video calls the call will be dropped altogether o Browsing/downloading -- session will continue, but at a lower speed (GPRS/EDGE speeds) Can I do a video call to someone outside a 3G coverage area of if the called party does not have a 3G handset? o No both parties should have 3G capable handsets with 3G provisioned SIMs and be in 3G coverage areas to be able to do video call or video share. Is it and why is it better than Wi-Fi / EDGE / GPRS? Can I call faster? o In terms of speed, 3G is definitely faster than EDGE and GPRS. In terms of coverage, 3G (when fully deployed) has a wider coverage than Wi-Fi. Therefore, with wider coverage and faster transmission speeds, one can be truly mobile while accessing the internet and one can access more because it will allow for larger downloads. With video calls, intimacy is achieved. o Wi-Fi provides high-speed (currently up to 54Mbps) Internet access while located in a Wi-Fi hotspot or within its vicinity. Once you exit the hotspot, you will lose your Wi-Fi connection. On the other hand, 3G allows for fast (up to broadband-like 384kbps) Internet access even while on-the-go as long as the areas

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you are moving from and into have 3G coverage. In other words, Wi-Fi will provide you high-speed Internet access in nomadic/stationary situations, while 3G will provide you with fast (faster than GPRS/EDGE though slower than Wi-Fi) Internet access in mobile situations even while in a moving car. o 7. The call generally stays the same.

What can it do for me? What are its functional benefits for me as an individual? What can it do for my business? What can it do for my organizations people/employees? o 3G offers full mobility for executives, professionals and individuals on the go. This means enhanced productivity by allowing people to always stay connected, wherever they may be, in 3G coverage areas. o o Video calling and sharing offers more intimacy between 2 parties. Business deals can be done over video calls. Physical location checks and updates and can be done by video sharing. Internet access can be done anytime, anywhere, even while on the move whether directly on the mobile phone, via a 3G data card, or by using the phone as a modem. Streaming and downloading on 3G are a lot faster and better/clearer than on GPRS or EDGE and gives you a broadband-like experience in terms of speed. Access to a wider range of information, including corporate intranets, and sending/receiving of files and attachments are done with ease and speed. Employees who spend some of their working hours at home, accountants who do audits at client premises, on-site maintenance engineers who need access to detailed instruction manuals, mobile emergency services who need a video link with a hospital or doctor for specialized advice are several situations where 3G plays a valuable role.

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Can I replace my offices leased lines with 3G? Can I replace my offices internet connection and switch to 3G? o With 3G, it is really the mobility and convenience of being able to access the internet wherever you are through acceptable or faster speeds than what is currently out there. Will it be cheaper to use Internet over 3G vs over Wi-Fi / DSL / LAN? o Not necessarily. It depends on ones usage.

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COMMERCIALS: Globe and 3G

10. What is Globe doing regarding 3G? o In August, Globe was the first telco in the country to successfully conduct a video call over its 3G trial network. o o In October, Globe was the first to completely submit requirements and file for a 3G license. Globe was the first to conduct public trial roadshows by showcasing it to: o Top 100 CEOs and decision-makers at the 2nd Globe CEO Golf Cup. o Media and advertising executives at the 19th Philippine Advertising Congress in Cebu, where Jaime Zobel de Ayala demonstrated the video call with AdCon chair Meryl Schlacterman. JAZA also received a video call from Manila. o Members of the press and staff of the Philippine Southeast Asian Games Organizing Committee (PHILSOC) at the official media bureau at PICC. o The general public in the recently concluded Globe-Gift Gate 3G Express at the Glorietta Mall in Makati; including live video call and video share updates from the ongoing SEA Games from Rizal Memorial Coliseum. o An international video call to Singapore between an Overseas Filipino Worker (OFW) in Singapore and her family here in Manila.

11. When will Globe commercially launch 3G? o Globe is preparing to commercially launch 3G within 2006, dependent on NTCs awarding of 3G licenses.

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12. Will it be a nationwide 3G coverage? o Globe will prioritize specific sites when it rolls out 3G. It will initially be available in the CBD areas of Makati and Metro Cebu. The 3G network roll out will proceed gradually for the next 5 years until 80% of all provincial capitals and major towns and 80% of all major cities nationwide are covered. 13. Are 3G services more expensive? Will it be offered on both prepaid and postpaid? What are the packages or plans? Can the subscription be for data only? o Globe is currently working on the best possible plans, service bundles, packages and offers for all potential 3G subscribers. 14. Can I use 3G services when Im out of the country? Which other countries have partnerships with Globe for 3G? o Ideally, you will be able to use 3G services while on International Roaming in foreign networks with which Globe has 3G partnerships with. As more and more countries move to 3G, roaming on 3G will be as seamless as roaming on 2G. o Currently, Globe has 3G roaming partnerships with Orange in Hong Kong, Singtel in Singapore, and NTT and Docomo in Japan. This means that when our subscribers roam on these networks within 3G coverage areas, internet access, streaming and downloading are on 3G speeds.

15. If I want to be on 3G, what do I need to do? Do I need to change plans, SIMs, and/or handsets? Do I need to churn, upgrade or migrate? o Mobile subscribers will need a 3G capable handset and a 3G provisioned SIM to use 3G coverage areas. As soon as the packages are ready, your account manager and/or Globe will inform you of the necessary steps to be on 3G. They will also assist you in performing the necessary configurations to set up your phone for 3G. 16. Is there really a market in the Philippines for 3G? o Yes, because there is a growing need for faster/better data services. Increasingly, the mobile phone is becoming the mobile extension of the PC. That means that mobile phone users will continue to demand faster and better access to data services and the Internet and that multimedia applications and services experienced through the PC will begin to be experienced through the mobile phone. 17. Is SMART doing the same thing? What makes Globe 3G different from Smart 3G? Why is Globe 3G better? o Smart and the other telcos applied for 3G licenses. Last December 27, SMART, Globe, SUN and CURE were awarded 3G licenses. SMART has been very aggressive since then in coming out with articles, advertorials, billboards and wireless center merchandising. o Again, Globe is working to provide the best and most relevant services to its subscribers.

Globe 3Gs COMMERCIAL TRIALS

18. Why is Globe doing 3G commercial trials? What are the objectives? o To encourage would-be 3G evangelists to experience / use the services o To gain feedback on the following: o QOS / satisfaction level o Usability, service improvement o Overall subscriber experience o Pricing packages o Service bundles o Communications o Overall appeal for the suite of 3G services 19. How will the trials be conducted? o The trial respondents will be given/loaned 3G handsets, 3G provisioned SIMs and Data Cards and will be subscribed to 3G services for the duration of the trial period. They will be given the freedom to use their
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handsets and services to suit the demands of both their professional and personal needs. By end January and end February, individual interviews with the respondents will be conducted to gather feedback on the product and services. Feedback will both be qualitative and quantitative in form. 20. Who will take part in the trials? Why were they selected? What are their profiles? o Valued corporate accounts (total of 35 users; 5 users per company/corporate account) and selected Platinum subscribers will take part in the trials. 21. What will be the level of participation and task commitments of the trial respondents? o Entitlement: i. 3G phone N6680 ii. New white-listed SIM iii. Data Card o Service Usage: i. Free Video Calls ii. Free Internet Browsing iii. Free Content when available 22. How long will the trials run? o The Commercial Trials will run from January 5 to March 15, 2005. 23. What is the coverage area? o Makati CBD is the main coverage area for the commercial trial. Specifically, the following areas will have 3G coverage: INDOOR Coverage: o Ayala Center (Glorietta Mall) o Rustans o Hotel Intercontinental, Ayala Ave. o Manila Peninsula Hotel, Ayala Ave. cor. Makati Ave. o HSBC Enterprise Building along Ayala Ave. o Equitable PCI Bank Building Tower 2, Makati Ave. cor H.V. dela Costa o Ayala Tower 1, Ayala Triangle on Ayala Ave. o Makati Shangri-la Hotel, Makati Drive, Ayala Ave. o Urban Bank Building, Export Bank Plaza, Quirino Roces St. o Greenbelt Greenbelt Garden Square, San Antonio Plaza o Greenbelt Drive Greenbelt 3 Garden Square OUTDOOR Coverage: o Eastdrive2 Towards Ayala Ave and Makati Ave / EDSA Intersection o SalcedoVI Ayala Ave / Paseo de Roxas Ave. / Makati Ave. / Salcedo Village / Ayala Triangle Park o Theater Drive Towards EDSA and Forbes Park / Dasmarinas; Towards Pasay Road and San Antonio Village 24. What CAN and CANNOT be done with the 3G trial handset and service? o Only the following 3G services will be available during the trial period: o o o

Video Calling Video Sharing Browsing

Other services (when available) o Multimedia Downloading o Streaming All other 3G services, like Push-to-Talk and multiplayer mobile gaming, will not be offered during the Globe 3G Commercial Trial period

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25. What is the Globe 3G Trial Portal? How do I access it? o The Globe 3G Trial Portal is an online portal accessible to all Globe 3G trial respondents during the Commercial Trial period. The portal provides access to a host of video and music content, and lists links to 3G-optimized WAP sites. The portal allows you to access both live (via streaming) and archived (via downloading) videos and music from various media partners and content providers (i.e. ABS-CBN, etc.) o o o The portal is accessible both from the 3G trial handset and from a computer connected to the internet (using a data card or the phone as a modem). The URL of the portal is: <not yet finalized> Full list of content: Multimedia downloading Video and/or Audio streaming Live Channels (LIVE streaming) ABS-CBN ANC Videos (ARCHIVED for streaming) ABS-CBN News Pinoy Big Brother Highlights The Buzz News Star Records Music Videos Globe TV Commercials SEA Games Highlights Sports videos Music (ALL STREAMING) Music Tracks Star Records Music Videos Favorite WAP sites myGlobe Yahoo Google Gamezone Other popular WAP sites

The portal will look something like this: <next page>

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USER GUIDE: How to Use the Services

26. When in 3G Coverage Area A 3G indicator indicates that one is in 3G coverage area

27. Making a Video Call a. Select number to call from contacts (or input the mobile number to call)

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b. Press options -> call -> video call

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An outgoing video call indicator appears on the screen

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28. Accepting a Video Call a. Select Options -> accept

b. Select YES or NO to allow image to be sent

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c. See What I See o In the middle of a video call, slide the back camera cover down to let the other party see what you are seeing

29. Browsing from the Mobile Phone a. From the menu, select Web

b. Select from the list of bookmarks, or,

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c.

Select options -> Navigation Options -> Go to Web Address, type the web address and select YES when prompted to connect to server

d. The page will connect and then you can begin browsing

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30. Browsing from the Data Card a. Insert the SIM in the Data Card b. Insert the Data Card in the PCMCIA Slot of your laptop c. Click on the data card client application and connect to Globe 3G d. When connected, bring up Internet Explorer (or any browser) and start surfing e. Disconnect from Globe 3G via client application when done. 31. Browsing using the phone as a modem Kindly see the attached guide Globe 3G HOW TOs 32. Streaming a. Get on to the streaming site or portal and select video to stream

b. When Connect to server needed. Connect anyway? message appears, click Yes. The file will begin to load and them stream

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c.

Select options to play in full screen, mute, others

33. Downloading a. Get on to the downloading site or portal b. Select file to download c. When Connect to server needed. Connect anyway? message appears, click Yes.

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TECHNICALS: Settings & Requirements

34. How do I configure my handset for 3G? o There are 5 basic things you have to configure on your phone: (1) enable 3G mode, (2) GPRS settings, (3) MMS settings, (4) Streaming settings (for both video and audio streaming), and (5) Internet settings (to allow you to connect your phone to a laptop and use your phone as an Internet modem). o Quick Guide: o To download GPRS and MMS settings to your phone, send GO to 2951. You will be sent all the necessary settings via a WAP Push. Upon receipt of the settings, choose to install and save the settings as the default settings. o To download Internet settings to your phone, send INTERNET (for Postpaid) or INET (for Prepaid) to 2951. The settings will be sent to you via a WAP Push. Upon receipt of the settings, choose to install. Do NOT save these settings as default. When prompted to save as default, select NO. To download Streaming settings, send STREAM to 2951. Upon receipt of the settings, choose to install. Do NOT save these settings as default. When prompted to save as default, select NO. Go to the RealPlayer application and select myGlobe Stream as the default access point. To activate 3G mode, perform the steps below (for N6680 & N70). Most phones allow you to select between 3 modes: GSM, 3G, or Dual mode. You must select 3G or Dual mode. For Nokia 6680 and N70: o Go to Menu o Select Tools o Select Settings o Scroll down and select Network o Make sure Network mode is set to Dual mode o Make sure Operator selection is set to Automatic 35. Handset Settings (in full detail) o Perform the steps below if the steps enumerated under Quick Guide above, for some reason, failed. Nokia 6680 / N70 3G Settings 1. MMS settings 1. Go to Menu 2. Select Messaging 3. Click on Options 4. Select Settings option 5. Scroll down and select Multimedia message 6. Click Access point in use 7. Select myGlobe MMS 8. Click Access point in use again (myGlobe MMS should now be highlighted) 9. Click Options then select Edit 10. Ensure that the MMS settings on the phone are those listed below: - Connection Name : myGlobe MMS - Data bearer : Packet data - Access point name : mms.globe.com.ph - User name : None - Prompt password : No - Password : **** (default password) - Authentication : Normal - Homepage : http://192.40.100.22:10021/mmsc
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11. Click Options and select Advanced Settings. Enter the following: - Phone IP address : Automatic - Primary name server : 0.0.0.0 - Second name server : 0.0.0.0 - Proxy serv. address : 192.40.100.20 - Proxy port number : 8080 2. GPRS settings 1. Go to Menu 2. Select Web 3. Click on Options 4. Select Settings option 5. Click Access point 6. Select myGlobe GPRS 7. Click Access point again (myGlobe GPRS should now be highlighted) 8. Click Options then select Edit 9. Ensure that the GPRS settings on the phone are those listed below: - Connection name : myGlobe GPRS - Data bearer : Packet data - Access point name : www.globe.com.ph - User name : None - Prompt password : No - Password : **** (default password) - Authentication : Normal - Homepage : http://www.globe.com.ph/globe.asp 10. Click Options and select Advanced Settings. Enter the following: - Network type : IPv4 - Phone IP address : Automatic - Name servers : Automatic - Proxy serv. address : 203.177.42.214 - Proxy port number : 8080 3. Internet settings (to use phone as a modem) 1. Go to Menu 2. Select Tools 3. Select Settings 4. Scroll down and select Connection 5. Scroll down and select Packet Data 6. Scroll down and select Access point 7. Type in internet.globe.com.ph 4. Streaming settings 1. Go to Menu 2. Select Imaging 3. Select RealPlayer 4. Click Options 5. Select Settings 6. Scroll down and select Connection 7. Select Network 8. Click on Default access point 9. Select myGlobe stream from the list 10. Click Default access point again (myGlobe stream should now be highlighted) 11. Click Options then select Edit 12. Ensure that the Streaming settings on the phone are those listed below: - Connection name : myGlobe Stream - Data bearer : Packet data
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- Access point name : real.globe.com.ph - User name : None - Prompt password : No - Password : **** (default password) - Authentication : Normal - Homepage : None 13. Go to Menu > Imaging > RealPlayer > Options > Settings > Connection > Network - Default access point : myGlobe Stream - Online time : Unlimited - Connection time-out : 60 secs. - Server time-out : 40 secs. - Lowest UDP port : 6970 - Highest UDP port : 32000 5. Network Settings 1. Go to Menu 2. Select Tools 3. Select Settings 4. Scroll down and select Network 5. Make sure Network mode is set to Dual mode 6. Make sure Operator selection is set to Automatic 36. Installation and configuration of 3G data card to access the internet from the laptop o Kindly see the attached document Globe 3G HOW TOs 37. Using the phone as a modem (to connect to the Internet) o Kindly see the attached document Globe 3G HOW TOs

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