Hermes NflT Ls:- H He rme sHHTUs e rG u i d e

Deliveries
Unmanifested
Coflteflts IF
14anifested
Collections 38
Co|ttEat I
CanCollect 3B
Ha.lr.5f.t-(nD--| CannotCollect 39
t
l-Jnmanifested
Col'ections 40
LoofiE JbF f a Pick-Ups 41
Or-rJ-tLrr t Signature 43
FromSafePlace 44
OEI|-ElE+r-i[? fl
CannotPickup 45
GE.9iEfE+r': rlr@Fftnl ! lobs 47
Completed
c}|argirE:r -+.- r r rarj:IFIH a
Bulk CatalogueDeliveries 49
UghfsqltlE--It E
End of Day and Sign Out 51
Hor totrrr tbSotr.tr-- a Outstandinq
Jobs
StaUE korE qr t r tEra It Endof DaySummary

LoggingOn to thc HHT al BulkCatalogues 53

Selectingand Downlo.dirE L-E ta TE Signingout of the application 54

MainMens tl
F Lo.king the HHT 55

I= Power Management 56
Pre-Receiptl,lanifests m
f= Logging in Igsues s7
Courier Rec€iptScan 22
E InvalidUserID or Password 57
Designyour RouteOrdet z,
E UnknownError 57
Hit The Road D PinChallenge 58
I4anif€stec
Dell€r€s
S-cra:=
Troubleshooting 59
-a Sar'a>B=
Courier Processes 62
aa_r€( b'jEi n
Faultswith the HHT 62
raJtE€rffiusrE r
3lPa9€
 t
tiermes HHT User cuide TJ He rme sHHTUs e rG u i d e
Transferto Jobshare
Emergency
Cover
/ Cover
a lErdh€ld Terminal (HHT) Overview
63
FI S@nBeam.
Replacement
Accessories
/ Consumables 63
StolenHHT FI
64
LostHHT 64
=r
YouareLeaving 64 =r
HermesTechnicilSupportTeam 66
=r
ScanButtons.

=r
=r
El Taphereto bring
uptheon-screen
E=a keyboard,

E:I
E=l
Powerbutton(can
E=l be us€dto re-
adivatethescreen
E::l if in power-sEve
E=r (sleep)modeor
vice-versa.
E=r
E=r keypadfor
Physical
ClErgerTerminal,
Eqir numericinput.

Ea
E=
A 5lPage
 Hermes HHT Usef Guide i- l HermesHHT User Guide
Looking after your HHT
:-a Ch a r g in gt h e HHT
Pleasedo not personalise
or defacethe g - . :.a._. :rat .omeswiththe HHTwillhave
HHT, : _:::. :::. f, y chafged
beforeitwas
.=
Takecarenot to scratchthe screenof the
HHT. =r _:. :, :' cl"ar9ngthe HHTovernight
beforefirst
.. . ; :
Usea soft clothto cleanthe screenof the
HHT, --!r
i=l .1, .. thF h;-F-v chn d ',te

r-a _: .1tscJrsto chargethe batteryfrom ernply

Do not Llsesolventson the HHT. -:_ ,
:: ', lla!1'ever,I is recommended that the
Neverusean actualpenor pencilor other r--a
sharpobjecton the sudaceof the HHT ::::_, s .hargedfrequently,
thusnotallowing
the
screen, r--l ::::_. :a becomeow.Thisshould
extendthe life
: _ : _ : : : : : ry p a c k , o
Aithoughthe HHTis waterand dust
-=
o,
resstant,do not exposeit to rainor =a , .., ,:.,,
ir,r{:l
moisturefor an extendedperiodof time. - _..= :..: ! ecesof eq! pmentwillbedispatched
o
Try not to dropyour HHTas,althoughthe -il : : . : - : > : s _ qe L . rn rt
screenis durable,it will not withstandtoo i:= -t
mafy kfocksbeforeit becomes damaged. H
Do not storeyourHHTin any locationthat E=r
is extremelydusty,dampor wet.
tr3

+-t
r=l
a-= . :r :: a :aeaontothe bottomofthe
r- : = : r' , : f a rd c h a rg eT.h eH H Ts i m p l y
:_ :,_:,. t h t h e t e rm n a s g o i nign t o
l-=4 . nc . nni . . fh.
^nf^
t--*l
6lP a9e
E--l
 Hefmes HHT User cu ide rle.-r'resHHT LJserGuide
Ih s pai l.en plJgsnlotneeSUlrne-tait Ooxon
r=

f
the abovepart),with the 3 pin plugbeinginsened
g
socketjn your home,just Ike an
intothe electricity
eledricketfle. =t '-:-: : _:ecs la De Yo!
r_ j:: -:ie tne Pan
1-d

\F
.,_ :_ 3 zttachedlo the
=a --:-: -
m. 1.. thp n"f

=l
lll thispieceof
Pleasenote,whenattaching
ajhnr f ir d{ , ,t i i e { -l H T tn a v e h i c i e { B ro d i i t,!onni i
r-3 :-e_t :o thew ndscreen, thatthesurface
-:,
To beableto chargethe HHTin yourvehice,you i-a must :: d'l-andd rt free.If it is not,thisw
wjll havetwo piecesof equipment. _ -::' :.e amountof sucton,andcoLrld resultin o
E:l damage
:-! .,: lr nountfallngoff andcausing
l: i: : r ! : rr-r! :e a { } m fi e n d e d th i t, !,Ji 1r* i l Ea :: :_a::- pneit, or yoLtr
vehicle
11: ; ! in. l ! ,.,. ,s p l a c e a i r(l a u a e l \, ,D !..
I'
"lH1
th l g rtl d i t n l o u n t
E--a
(J E:il
Thispieceof
equipment
S:-d
will
housethe HHT
whjleit is being
chargedin the $'fFtt
vehicle.It will slot intothe crade with the meral
E-=r
i-l
r=e
terminalsin the cradleattachedto the bottomof E=il
the HHT. t-_l
Thecablewill then be attachedto the 12vpower r€r
sourcein yourvehicle,by usingthe cigarette
E--l
lighterattachmentfoLlndon the endof this cdore.
t
E----.
Gt
 Hermes HHT user Guide L= Hermes HHT User Guide

To be ableto chargethe HHTin a van,you wil

r;a must :: :1 andd rt free.If it is not,thisw
_ _r.- :^: amoL]nt
of suction, andcouldresultin
requirethreepiecesof equipment. :_=:-:::' .aoLrnt
fa I ng off andcausing
damage
-=
i ! i5 recommedded that, whea Cr;r,:irl :: :_a:a! prnent,
or yolr vehice.

.h e H HT is plateri qe(,Jr(.'v,, r .
-'-3
--3 !!T \^. thF qlT i a r4 th F . r a d l e . A

RA M mounr. _:- .r
!'een lghtshoud turnon at thetop of the
-:a --- red.ieaningthatthe HHTis charging,and
-=a :"..- neaninglhatlhe Hl-lTis fullycharged.If
a=a :_: :':heselghtsdoesnotcomeon,it couldbe

g'fDti
Thispieceof
i-:l _ r:: . r-_ s ror '_ _"errddlep'operly il -ndy
equipmentwill house
=:, -: :o bepushed
inquitehardasit isqultea
the HHTwhileit is t_d
F beingchargedin the o
E:I
E vehicle.It will s ot
a)
€ intothe crade with the meta terminalsrf rne 5--t
(||
.S cradlednachedIo ine ootto-nof the HHL i--f
:' o

6 Thecablewill then be attachedto the 12vpower E-il

sourcein yourvehicle,by usingthe cigarette E={
lighterattachmentfoLrndon the endof thiscable.
E=l
Thispieceof equipment
f=l
belowis the MI\4mount.
The RAI\4
mountcanbe E-a
stlck straightontothe i=a
of yourvehicle.
windscreen r-=a
r-a
Please thispieceof
note,whenattaching i=f
equipment
to thewindscreen,
thatthesurface i-a
l0 lPaqe
i=l
Hermes HHT User Guide E:a flerrnesHHT User Guide
Light'son the top of the HHT ia How to turn the ScreenOff and On
J,'E :re .lHT is not beingused,it canbe put into
F . =''ror"'rode whchtuinsofltne screen.Todo
EEI :^'s,o.esstheyellowpowerbuttononce- the
Thismeansthat the
q sseen w ll go off. To turn it backon, prcssthe
HHTis fullycharged,
whilststillin the yellow powerbuttonagain.
craote E::r
E Statusiconson the screen
F-:l i: t-retop of the screen,on the bluebar,there
rq 3.o! d be variousdifferenticonswhichindicate;
Thismeansthat the
Thetitle of the screen
HHTis currently rq
charging,whilststill in E::r The number
of scans
waitingto be
the cradle. sent
E=r indicator
Batterv
If the lightwas
flashing,this would
EA Whenoncharge. thiswill
showAC.
meanthat the baftery E=t Whenon batterypower,this
is very lowand needs
charging. E:=l willshowa meteredbattery.
Thecurrenttime
E=l

Thismeans thatthe
rcil
E=l E- Communications
Whendisconnected,
w ll be a'red x'
Status
there

HHTis currently being

reset,eitherfor a soft
r=r
rqr
E-- Whenconnectinq,
b e a ' re d ! '
therewill

ts= E--
or hardreset. Whenauthenticating there
wil bea'red ?'
Whenconnected to the
E=r E-- netlvofk,therewill be 'two
blue activeHHT's'.
EA
1 2 l Pa g e
+I
 H er m e sHHTuser cuide ;:l Hermes HHT User Guide
Logging On to the HHT a dE-&s. If youmakea mist"ke,tap on either
fE badcpaceicon(left arrow)onthe on screen
Whenloggingontothe HHT,it will b€ on one of
two screens. =l or the backspacebuttonon the physical
keyboard,
kEytoard.
1. Ifthe HHThasbeen GEI =l
reset,or 'Exit's€lected Ore trcse detailshavebeenentered,tap on
=l Logon.
fromthe logonscreen
Previously'thisscreen
4Hermes =l lf tt|eHl-fTcomesupwithanerrormessage saying
willappear.
on'Delivery
willloadthe
application
Tapping
Connec(

tfutu
qv :

=l
thattt|eCourier
incorrect,tapon OK andre-entef
is
ID, DriverID or Password
thedetails.

upto the atmlq!ft

logonscreen.
assEt NtJ\t€R =r
Fromthisscreen,you f- =l
canalsoalignthescreen,ifthe screenandwnere
youaretapping on thescreenis outof sync.
E=
E=l
2. AftertappingontheDelivery
Connect E=l
application,
thisscreen
willaooear.
E=:l
Therearetwofields
whichyouarerequired F={
to enterontothelogon HHermes E=r
screen.Thesearethe;
E=r
.=I
E:=l
r.-!f

Thesecanbeentered
keypad
eitheronthephysical
at thebottomof theHHI or onthe
+
E=l
onscreen
keyboard.Allfieldsonlyacceptnumerical
14 lP a9e 15 lPage
 Hermes HHT User Gu de V-- Hermes HHT User Guide

Se le cti ngand D ow nl oading t=j TapContinue whenall roundsand manifests

are
Manifests serecle0,
F
Afteryouhaveentered the []ser:D anct:s!..: :
: lf thereare any rounds
L h e Hh lw lstartrodo^ nodo.e_a '-:. : -'
on the screenwhich
t^.12v ( nal ,/ar a- rnn .^ a ,
^ .-
f F:--
you do not wantto
E-J delivertoday,or yo!
useraccountas haveselecteda round
yet for today, Fl In error,tnenyou can Eeleifj!:a
you wi get a El rejectthem.To do f .-,-n-l
rnessage
sayrng th s, tap on the rcund n l L - U|
thatthereare'Nomanifestsare availablevet E=1 o
.q, whichwilldisplay this o
FJ message. Tappingon _
kk' tth*
'RejectRound'will then to
tt Oncethe roLndsare !,
- F removeit fromthe HHT.
E availabe for delivern9
9 and colectingon, yo! E-j o
:
canselect
the
e
a manifest(s) by tapplng
E--t o

E on the checkboxto E-t lo

6 the eft of the 3
E information. Multiple C--t
* .oundscanbe selected E-4
d at the sametrmeby
f-j
checkingmorethan 1
cnecK00x.
F:
If thismessageappears,whenyouexpea.a-_::
E-j
to appearon the alT rl.e. e.e1 5
or'Refresh'.Oncelhe na_if"<r(sa i i:: ,: r' E_)
you 'oLnd,theysho.rld dpoearo_ .o. ---
thisdoesnol occu'wlh r 30 ^ r . F
TechnicalSupport Helpdesk. E-;

16 lP a9e
h.-.;
 Hermes HHT User c! ide E-J HermesHHT Usef Guide
M a i nM e n u E=1
Oncethe manifests havedownloaded, the
F followingoptionswill be available
to you;
c-j

f--j View Pre-ReceiptManifests

f-_j Viewingwhatparcelsyou shouldhaveto deliver
andcollecton yourmanifest.
E€@rd cala os-ue qq.[!!! E=1
Courier ReceiptScan
Enqqi D?yql]! oqtlur f=r Thisoptionis for scanningreceiptof parcels,to
showthat you havenowgot them in your
EitrLfl Fj possession.
Oncethe roundsand manifestshavebeen F
selected,
the mainmenLl willappearYo! r, -a: Designyour rcute order
E-j
howeverbe ableto performany actionsrit e :-: Thisoptionallowsyouto sortthemanifest
into
3
o, manifests
E aredownloading (seethe screen s.a: =Z yourpreferredrouteorder.
g above showing'Downloading Manifests, E-a Hit the road!
3
E Thismaytakea shortwhile.
:a Whenyouare readyto deliverand collect
parces, selectthis option.
Oncethe manifest hasdownioadedthe opt.-i ..,
become available
andshowin b ue.Ths s s-a.,,- c:t
in the screenshotbelow. RecordCatalogueDelivery
= Youcanviewtypesand volumesthroughthis
E-j optionas wellas confirmcatalogue
volumesyou
vrcv p!€:r€lclpl man tesrs
havedelivered.
c-,..*' *," Fj
- .\
Az DCstgryou,Iouleorder
E-a End of Day and Signout
Whenyou haveflnishedyourdeliveries and
EJ yoLtwill seledthisto logout of the
collections,
HHT.
Eqce'd qat4e!!€lElryely F
fu<! or oav andSE.our ?-t
e--t
18 lP aqe
F:
 Hermes HHT ljser Guide 3--1 Hermes HHT user Guide
Pre-ReceiptManifests Whenviewingthe Pre-
5:J
The pre receiptsedion ReceiptI4anifest,
you
will showthe parcelson : will needto selectthe
whichyou
the n'ranifest _-_.j Iulanfest Headerto see '"^
havedownloaded, the numberof parcels -rE:/cp
Alqqd.d.

whichrequire a -_1 wnrcnyouw t De

deliverinq,collectinc l-*"'* _
delivery,collectionand c--1 _
- r-----]in!d

pickup. Thisis shown afd pickingup today I l::l:r,?

by the letterto the left c-J from the manifest. | :*"",,..
of theaddress. Thiswil | ,r::
Youarerequired
to I .,""i
--j '
r { I- - . H
recordthis information
. D Detivery for yourrecordsbefore
. C - Collecton - Hittingthe Road.
. p _ picklp FJ !
c--a d
Anyitemsshownn redtexlv/i _a!a::a:: F
E instructions
on thern.Thesecan!e C:_s:-?: :' Fj
PODparcels, or theyco- o - d - d-, _-= ::+:..
.
Instructions. ---l

E Youcanlapon dn add.essto see-c_.: :-,:: - F. F

aboutt5eparcel.
O_ceco-ple_e:e: :_ OK
F
F
€-'.-

<-j
<-E

-j
H
4
H
20 l Pa 9 e 21 IP a ge
F
Hermes HHT lJser Gu de E--J Hermes HHT user Guide
CourierReceiptScan s=j Whenyou haveadded
a parcelto the receipt
The'Receipt
ScanfromDepot'section
s'c:
H scanlist,it will default
*J ".*.-"",*^
scanning
itemsintoyourpossession
for ae .:-.
E-j to a'WillDelive/
status,
*-d s....." <-:J
-, -* fronrthe _ -:-, If however,the pa.cel
-a c-J whichyou haveis not
goingto be delivered
To be e l: aa:
-b 1:"e -J for somereason,tap
lernstc -:::::
a-j on the parce, which
wi displdythis sc.een.Selectino oneof Lhe
blueblrfto-:_:-::::
R ooq'onr,o11l"-rnan witt Deliv;r, wr markthe
Tr ,d t f" *l ro!,rot bL,::a_::_ :^:
parcelwith an X to sayit is not goingto be
front of l:he*-- :. F de ivered(seebelow).
lightupthe barcodescannerO.cee s-::a:i_-
E-l
scanhasbeenmade,the barcode !! a::::. -
thisfield.Youcanalsomanlaiy enter:^e::-::.:= E_J
intothisfieldwithboththe n!mbers.- :-: Onceall of the parcelshavebeenenteredintothe
physicakeypad
c-f receiptscanlist,the
anda so the onscreen
ke,:::-:
*n'*".*,"--r'o screenwill looklikethe
Oncethe Oarcel rumbe--as bee-ooeo -l- ._ €J -j
---
I l'o oneon the left.
feld,rapo'1th s iconwl-ich"\, aocl-e:: J __
E:1
the receiptscariI st. Thiswillincludegreen
ticks,and redcrosses.
--J
C_J Thered crosseswill
meanthat you are not
--J t Bd_l goingto be delivering
I h; l
.-l ry theparcel,
andthat
vou haverejectedthe item.
E:J
Thegreentickswil meanthatyouare delivering
me parcel.
FJ
F_J
F2
23 lPaqe
F=
HernresHHT lJsef Guide E-1 HermesHHT User Guide
If thereare any parcels 3'=1 If a parcelis scanned
whichyouarelnab e morcthanonce,then
to deliverfor one - ir a l€ RtF :a r r E
r=i don'tworry.TheHHT I ".*'."."","."..'."
reasonor another, will showa rnessage
thef you wil be ---j nsteadto saythat the
requiredto returnthe parcelhasalready
deliveryto your --:-.J beenadded,andthat it
driver/depot. An --j s a duplicate.Tapping
'Authorised LJndelivered r-j on OK will allowyou to
itemCard'wilneedto f" d proceedin the Courier I
befilledln - a message --.j Receiptscanning of the -*.kt
wil remindyouof thiswhenseeC ",. :-: ::-:= :. restof the parcels.
a n o nder very, wqi(r 's 9_o,1-_--- -.:: -: : '
Fi
O K w i l a llo wyouto proceed n theC:,-:-: : : . : : F
scanning of the restof the pafces
C:4
c-j
If you get a parce ]f you get this message
whichis notincluded G-J whenReceiptScanning
in your manifest,then parcels,thenthe HHT $ "-,**",**,-
G-:i
you will get a message hasnot readthe
similarto this screen barcodecoffectly.Tap
f:g i I Prrer br.ode rct € d

askingwhetheryou on OK andtry to scan

wantto addthe parcel FJ the parceagain.If you
rc yourrounos,even r-j stil comeup with the
thoughit is not rnessage thentry to
included in your --J manualy inputthe
manifest. parcelbarcodenumber,
FJ as shownat the startof this section.
To addthe parcel,tap on Yes to de ver : :- No
to handit backto thedriveror subdepo: If you arestillexperiencing
the issle of an invalid
-.i barcode,contactthe CourierHelpdesk on
H
0800 174 904
E4
=.:=
2slPage
F-=
fr e r r n e sflHT Usercu de E -4 HermesHHT llser Guide
-oesign
@ r:l your RouteOrder
sectior.taoon Oone.l'
Sca'lni_g - , .-.:. __ Befo.evoucandeliver.
: . 1= . : : . : i -._ : j l i :-.- H .o," ., o,.^-uo
" .o

bur - .r{ 'on*r'',*

Receipt\4alrest F 1j,"".';]jlJl"-i'.,
* * * -^
notsca-nedi- o Y*" - FJ ,or. pre.eredorder.
p t S ca .,
C o u r i eRrece .,& L
..: .-_ ---
lq Seect'Designyour
thenthe HHTwil
:-:;:,,:::':;: route order" from Lhe | {l-
signifythat thereare -
H
parcetswhichhavenot n]u'nt"n' to be able
|9e'a't"'a:-*].
= ffi €i to do this
beeri scanned.
you .an taD ri :-: E=.i -he t"rc cef'ult
:=- :
items,to seedetaitsot sortingoptionsarethe orderin whichyou scanned
F- yourparces intothe receiptscansection'and also
the parce. confirmthat these ter.s a-: _ ar -
- nto postcodeorder'-selectthe relevant
sorting
andtaponcontirm. lfyou have':-_::_::.:- El
oo haverese iters, lapo_ Backe-: {r"-=- oorlonanotapon uK
--
Onceyouhavetapped @
tne.recerpt
scan
:
onLheDoneo- .l ,"-*-. .*
-l I g "*-,..*'
-F = rr:= n",'#
i"1l'l,l-'jl"lilii-
ln e ng e ra rT\essage
on
"r-------
i ..
Fr il::T"'":1"":'""1,
- |. x ^
r; * j; . , ; ;" I
confirming 4
thescreen l:; ' - 3=1r1?peo uK'vou
: T-=_-
'F;.l
-!t-:-:,
.. . wlllget
:.n.
wrrrgettrrrs
tnrsscreen
screen. ' ., :. iX[
[H,: ltffiI! I
msK. 61oEN ll
thatyou have b c-d- 3 v
-- f.--_:- . II
alro' you-
completed Youca_alsomoveth( ' vi n
- -
recelptscannlns. r;;;;r;";;."-"-'i:L611i ,:fttr;!
_ -til' -=a manuatty
Tappingon'Yes'wil s"d,. r----a, ::---E-g-
E.- @fl
confirmthis,and wil ry 1 l\4ove
the
takeyo! backto the l4ainNlenu lr*l selectedconsignment to the top
2. I\4ove
the seectedconsignrentup one
H posrtion
ofanyparcels
Details conlrmedas mss^q:-a 3. r4ovethe serectedconsignment down
E=J
automatica There s -. _::: ':'
ly sentto Herrnes. -
one oosition
youto reportthese. F-J 4 Movetheselected
consignment
to the
bottom
li*'=
26 lPaq€ 27 lPa9e
F_i
Hef m es HH T U s € r G! c . z --a Hermesf lHT User Gu de
Tapon OKto move a= Hit The Road
backto Main Menu Beforeproceeding to the'Hit The Road'section,
If however,yo! have
!-l you wil needto completeyourreceiptscanfrom
i- - G l
seleccedPostcode, F-= depot,andyou will alsoneedto designyourroute
the parces w ll be order.Therefore,if yo! havenot yet completed
sortedinto Postcode !.-= Co!rierReceiptScanor Design the Route,the'Hit
Orderony. Once The Road'linkfromthe Maintlen! willbegreyed
t-l
c6l6.ta.l F +hor out, andyoLrwil be unabe to selectthis optionto
^^
cnangeS can 0e Tfa0e t-j commence deiiveryof yourround.
to the route order. r=i
Atfpmnfc f. r p fr n t^ fh a n !( .n \ -i
'
optionwillbe blocked,
andlh s er.a'-:::::: .. FJ Selecting'Hit
show. the Road'from
E---J tne matnmenu
pEr.rorRvEs
Blo+tEto pM(
-appingol OK wrl -e L- bd - o -- r', '
w I showthis
E-j
S C Teen.
f---J
f--r
E-,--:ij
E=
Anydeliveries,collections and pickupsare
Fj
highlighted
with theirrespective statusin the
t --l columnto the left of the address.In the screen
r-{ shotabove,thereare'Deiveries','Collections' and
'Pick-Ups'(D,
C & P).
r-j
Thedefaut viewis whatis calledthe 'ListView'
Ej wh ch is shownabove.Youcanalternatebetween
thisview,andthe'details
view'shown below,by
,
tappingon thetext. -. ,-
-j
=:-,;
:i
>-1
28 lP age 29 lP. qe
F-j
 He mes HH- U::' G, ,- a -1 Hermes HHT User Guide

d .i,,... .. ).- - )-'

EtrE-E I -J Hit The Road
Beforeproceeding to the'Hit The Road'section,
n.L ,'n ca r'f
^n
r:- - a-j you wil needto completeyour receiptscanfrom
I:J depot,andyou will alsoneedto designyourroute
order.Therefore, if you havenot yet competed
T:J Courier ReceiptScanor Design the Route,
the'Hit
<f:f rh : . : r _:
'< ^ i The Road'linkfromthe l\4aintYenuwilt be greyed
ts--l out, andyou will be unableto selectthisoptionto
menufor tl'e f--l commence de iveryof your roLtnd.
,<<E rli
E: =J
o s c _o _ _ o u q - -e p a _ c e i
F-J
-rr
th eb o tto nof rhsscree -rL . ,. :- --r E-J Seecting'Hit
the Road'from
. Thefirst parcen::e F a_'::: ts---J tne matnmenu O P€NDARVES
BIGAAELO
P4K
. Thepreviousparce FII€:FCtrI I+IIE'/ R'48]
wi showthis F
. Backto the Main Menupa!: a=l
screen.
. Thenext parcel
c
.
f--i -
{, Thelast parce o
f--j u
vou , an dlsobrilg pa cels o- r-e .:. :
-p
- scanning the parcelbarcode f---
lffipi, il
E---l - ' ---l

Anydeliveries,co ledtionsand pickupsare

F{
highlighted
with their respedivestatusin the
F co umnto the left of the address.In the screen
shotabove,thereare'Deliveries', 'Colections,and
F 'Pick-Ups'(D,
C & P).
i-j Thedefaultviewis whatis calledthe'ListView'
+l [/hichis shownabove.Youcana ternatebetween
lhisview,andthe'details
view'shown below,by
+-l 'apon9 on the Let.

x-.J
=-1
l0 lP a9e 29 lPaqe
E- ;
 Hermes HHT Usr G-:: E- 1 HermesHHT tlser Cuide

A6l w6^, .^ a "+ ^ . r .-

i--J
To makea de ivery,
R youcaneithertap on a
rcl deiveryaddresson the
+raan c.:. tha
^r
F-J barcodeon the parcei. .$
<trf < f h a n :- ..
^f r-l Thiswillbringup the
this wil bring!! a optionsscreento the
menufor the a-l r ght. Youcanthentap ilt
r<<T -E -l trl
on the requiredoption. fc ..r-l
Ej -l r-l
T^ <..^ llrh r. nh r nF n: , . 6
EB< ilI
i'e boftor o' f'( i -ee f--l
. Thefirst parcenthe-nar'ea: F--.l Thefour optionsshownare detailedbelowi
. Thepreviousparce 3
. Backto the Main Menu !:9e r-l . If the parcelis beingdeliveredto the
T . The next parce recipientat the deliveryaddress,select
&. =
. The last parcel Signature,
r, -j . If the parcelis beingleft at a safeplace- Io
E YOUCa_a SO0r rq pa-ces rp _- 'e:c_r. :, lo- e\ample,n lhe shed,seleflSafe
c.:nninn thp nrr.cl h;r.^rlo F--j Place. r!
E= . If howeverthe recipientis not available,
and you cannotleavethe parcelat a safe
r-{ place,thenCannot Deliver shoulooe
selected
H
. TheView Details sectionwill showmorc
r*j detaisaboutthe parcel,thanon the
cLtrrentscreen
H
l*i

=-t
=-i
30 lP aqe
F=i
 Her m es HHT
-::_ -- :: e-4 Hermes HflT User Guide
ll the receiver
makesa mistake whensignifg,
lf th a n :r.p <
-F
_ tappng on lhe X in the bottomrighthandcorner
de veredto the 0f thef eldwlllclearthesignatureandallowit to
clstomeT,a- a 0e re-entereo,
ne9n0o!-:-en see-
F3
Tapon'Done'tocomplete
thedelivery.
the Signature.:i._ r-J
Thiswi br n gJpa .1-l
pagewnransn0r,s:-: If To Safe Placeis
customer'saddress. If L-:-l seectedfromthe
the persons gn nq ior parceloptions menu,
fha
^:r.pl
( .^ f ih a
E--.- -.- l--l tlrenlhe place needs
actuaicustomer,
or I <= to be selected. There
rh a c np r . p, pn r is a iist of the most
^ :r.al
:.l,1ra (< .)^ h a , h- n. A r T ,^ -- .--- F commonly used --
{) dropdownbox,andseecte ther
.E praces, anoyou can 3
F-.t
. _- alsoenteranother =
H ouseholdnot cust r-...j
o _o r _. j H
-O-:e O O , O U nO .-_ -
other text box. @i" E.
e f-j
fi
e
. lc a .e,._::-'
Neighbour- delivered
Thecalling card numberwhichyou leaveat the E
d notCust's seecrec:'a' .:-
If the'HoLrseho Fi addressalsoneedsto be enteredon the screen. o
=.
E willbe requi-ed
lo.nle o

.
E= Oncethesedetailshavebeenentered,tap or1
l f n egh b o urisseleced,l^ e-l-e---.. Done.
to entera nameand Ft
an address,for the
neighbo!r - house
F
numoeT only/untess F
the streetis dlfferent
to the customer E-J
ao0ress, F-r
Tapon'Next'.Youwill
H
then be askedfor a
c,...r I ih
signature.The receiver t >1

of the parcelssho!ld
e- { '--
then signon the screen.
32 lP aqe 33 lPa9e
F-=_
 Her m es HHT L l s e f G!:. E---< Hermes HHT user G! ide
{ r r i. 1. ' - ' r: r\1:ilir Di., e|.]nifested Deliveries
I f f ha r a. n pn t < n n r If thereare multipleparces to be deliveredto the
to tak,"
avaiable
n alrFn, rha n: r . .
H: r_3
sameaddress, thenyouwillbeabe to attaina
s nglesiqnaturefor the parcels,ratherthan having
^f
and there s nc SAF:
o, -,-'. to signfor eachindividual item.
t^ r.: ,e I t- b .
E-3
^h.p To be ableto do this,
selectCannotDeliver E-:-l the HHTshould
fromlhe parceoptlors automaticallyfindany
fl;ffi,"-.,
menu. Fj parcelswhichhavethe ----
f l'e
sameaddressof other
Therearevaro!s r-a parcels,and bringup
optionsto seect from Ei. :q-
E-B the'GroupDelivery'
if you cannotde ver the pa.ce
screen,
. Youcancarryihe pa.cede !e-, ':-,,:': tr: 0n th s screen, allof
!, up to 5 workn9 days f D* I
F-l the Parcebarcodes
o EE*:;$il
wil be shownfor each -c-Idl
. Seecta finaldeiveryatremD: c-E parcelwith thissameaddress.To do this,scanin
o
qalp.t a n6n .lF jlst as you
a I of the itemswith this sameaddress,
.g
.
r-a wouldwith the couderreceiptscanning.
fhF n: r . Fl . : . nnt hp np iJ pr pn
F If all of the parcelsrequirethe sameaction(i.e.
: s!ccessfuldeliveryto the samerecipient),
Ifyou arecarryingforwarda de very,or f t s: h-J tap on
Done. If howeverore or moreparcels .equire a
finalattempt,thenyou are requred to eale a
:--l d fferentaction(i.e.2 are successful,
but 1 is
calingcard,andto recordthecalingcardn!-ra'
rejectedby the recipient), thenselectthe item
on the HHT. r;-- whichis not beingdeliveredby tappingon it, and
Whenthisscreenis complete,tap on Done ta thenfo lowthe faileddeliveryas in the'Nlanifested
markthe parcelas undeiveredandreturrtc i_e
E--J Delvery'sedion.
mainmenu.If the delveryis no ongerfaiec.a_: rr-l
Then,thereshouldbejust two itemsleft on this
the deliverycanbe madeto the recpient,lal .'
Cancelwhichwill takeyou backto the parce
r-l screen.Tapon Done to completetheseothertwo
tems,
optionsmenu. --a
?-1

-z
F=i
 ,c _! Hermes HHT User Guide
Oncethe recipientsdetailshavebeenentered,
a-5
and a signatlrecapturedfor the ltem,tap on
E:i Done andthe parcelwil then be sentthroughthe
n e e dto scar:_e- ' ..:-:-a -a:: ; _: :: !: system as beingdelivered.
e-j
CourierReceiptScan @@
Re ce ipScat rnrg c_ ::;es l::: :a ts---r ,* DerreryDebB

.'"* --l
ts-j M* nitGa
Whenyo! are n
l
rbh*
E--{ N_.s [-,
--
l
1'17tr
the"HitTheRoaC
secton,there
+ ts---j
r* : FN mF
",,r,,0" Fnali-
l
l 'r"r.!!Erltr!!cli

maybeparcelswlth
no addressdetails
E-j
ts-t] T-ert-l fhd l T-om-
I
attachedto them. b-: c
a
E Thiswlllbe becalse I
E no addressdetails E-
o
o havebeen
E E-j
g downoadedtrom c
g me net!!o.1.lor the tr B-t-l E-_l C,
o
f parcelyet.
6.' *t
E--{
yo- a e ead' o oo .o --
5 when E=
o
par.el,tapon the iter. \0.\ ,o
options,as withthe manifested parae
s ts-=!
If thesedetailshavenot do!.Jn
oadeC,..
F-!
thatyoudelverthe parce,then,/oJf,
addthecustomer narne,addressand: E---r
captured.
r=!

E-j
+--!
t-J
=-J
37 lPa9e
E!
Herrnesif,T -1s." G- r. E= : Hermes HflT User Guide

H ao eaton s unslccessf!|,tap on Cancelto return

to tLe parceloptionslist.
from a cLrsiore',::: e-l
onto a Collection
H Il lhe parcelcannot
address.Th s f. @
h6 .^ a.fo.l thon fho
E--j
the rght
fo owingoptionsare
-i-! a v a ia b le ; [46die,r-.yr?-------;n
.

0ptronsto ctoose ts--{ . YOU CanCarry

thecolection -ril@Gd f l
from,thesebelngl
E- J request O Nm o sbn €rm 6de

. If the parce s lti--_-

'ea d/'o co ec!o_ : .-
_- CanCo le c t F forward,up to
5 worklng f c * |t iD* I
opt on is selected. b-J days Gr. tfl
. 3
If however the parces na:-eaa.':-
. rha 2'-J Seect a flnalcolectionattempt
^la,linn
,^ . :.n ^ t.6 tt^ th E :..lr o c( :::-
E=Z Seect a 'noncollectionreasoncode',from
CannotCollect.
.
r.-j the listof reasons
by tappingon the'No o
lh e V iew Detailssect)- .. :-: . -:
f-: ongerreq!iredbox'. o
.l.tric :h ^ "f

currentscreen
th a n 2 r .o l th :. .n
ts-
ts--!
Boththe carryforwardcolLection and finaLattempt
F! requlrea calllngcardto be left at the address.
successfulycollected r-! Enterthecardnumberin thecalling cardentry
fromthe customer's oox,
address,seled Can h-.
Tapon Done to processthe colectionas not
collect fromthe
r=- .o ected.Youwil get a message to ensurethat
parceloptionsist. The
have
lrot,] left a calingcardat the address.Tapon
screenon the right E--i nl t. .i cmi cc tho hocc2.o
wil thenappear. Scan
the ColecUonPad F-l
barcodento the Pad
==
TracklngBarcode'
box rei__________g
-*;-l
withtheHHTandthentaponDone.If the F=l
3s lP aqe 39 lPaqe
Et
 He f m € s Hi- . l: : i -t HefrnesHHT User Gu de

E -l
l f y ou h a ,'ea :: a:::_ 'r'c- cole- thF na-re fron lhc
E ' t
!\rnCn S n!! a---:_:. trE-E€ - - e or ceroi viewon Hit the Roao.
n cl oe c o r ,:, E
m anl est,tfE_ .'._.__ -a
eitherReceiptscan e -t Asu/th deliveries, you @T
c a nn T a kmu
e t ip e
f r om de p o t.r Hit the E -l p ckupsfromthe same
Roadsectonsal lFe , I*, I,l
app caror, E0L. t :1 address, andcapture
Options n the botta-
: Thenumberat thetop
Jefthandcornefa.rd -q
thenCreate New E :l oi thescreen
indicates
the numberof pickup's
:n I i I'
collection. -
E -l to makefromthe
TT,;i-
Thiswi thenopena address,
t() page,allowngyouto E_j ry:- '-Hg
enterthe deta s of
I
whomandwherell,e
E -r Next,you wi I needto
E --:
tu
parceis lo be scanthe pickupparcel
.E)
collectedfrom. barcode(s),to confirm
E-: that t matchesthe
Fromthis screen,you
rnustenterthe Name E :! manifestedparcel.
F3; r _ Ths s to ensure thal
of the personthat the
t -! youarepicking up the
parcelis being
--! correctParce
collectedfrom,the holsenumber.street :_: !
fft .l f I pn
Postcodelf known Postcode is c:: a_: Oncethis.barcodeis
E :! ffi___________
conlrmeowm me
O 1cea I o f thFin'o-nato_ s'-p.' '
w ll . E-j manfest,you wil needto scanin the Colection
d o n e ou fl onw_ ,c'1 "do 'o
Ht the Roadsection. _ _ Padbarcode.Tapon 'Done' to contnueto the
E { n""t a.ruun.
feste. ;.
Youcanthenco lectthis unaaan
youcannotpickupthe parcelbecause
Il ho!\/ever,
anyotherco lecrlon seemanlestecaa
lhe fecipient tap on
is notat homeor unavailable,
section, 3-j Donervitholtentering anydetails.
Then,see
--a secton beow on 'CannotPickLrp'.
-
F-i
Herm€s rlflT Use G" :a E-1 HermesHHT LJserGLride

Onthlsscreen,
there : l: h e p a rc es
E={ sJacessfu y p ckedup
r--T5t 'TCmrnecustomeT/
choosefrom,these Fuftre-

being; -<e ectSignature.This M", NjRffi-E[@- l

F--(
,., thenbringup a Nmbs
. colRr
h-LAwR$rcE l
lf the pa-ce! screenikeon the
t--=-4 EmERi----l
readyto p a(r: r Eh t . to,t."d" F..+. l
I T O n ' tn e t'- 4
customeT/ lnea li t is theactua
the Signature t-:4 .lstornerthat the ftu I
option s to be l!fl-- :arce s beng p cked Bi' -l 'il
-Nd
r'-- from, then keepthe drop downbox on
-p
Customer.Otherwise, selectHouseholdnot
F:I Custof Neighbour,andenterin the nameofthe
I F f h o n :r .o ( r a :.lr t^ n .l n + - : ::;:

place,selectSafe Place 9-= .!stomerandtheaddress if Neighbour.Tapon

Next to oroceedto the sionaturescreen.
:
Asthe parcel
nasarreaoy h-t
'\:!,r,getthe customer
beenscanned,
tnrsmessage
E: :r s gn forthe pickup.
.:{ :':he customer makes
willappear
if ; r <t:l o thov.rn
w^ tn/ t^ ca a.+ thic
^^ri^n
-accthesignature by
'r--t p p
: a n g o n t h e ' x ' in
TheView Details sectionw I sho"!more f-l
detailsaboutthe parcel,thanon the
:-:l ::'rer of the box.
currentscreen
!rce the pickuphas f tu;
r=il T-.',.d I l
:??ns gnedFor,tapon rcF. ,'*il
r-r Done,

E--{
==3
F-il
E-r
Hermes HH- User c-:: E--{ Hermes HHT User Gu de

lf the parce s ta -he: a..:: l' toLraannotP ckupa

tapon FromSafe e=---d Earael/roronereason
Placeon the pa-ae or another,thenwhen
optionsst.Thisf, -r-.-4
--a ,/0! navetappeoon
lfreparce,andlhis r ra
bring!p the screen a^
the rlght,in \,!h,ch
the screen hasappeared, 5
r--4 tapon Done'without
callingcard of the
pickups to befiled n e.!enngany
F= nforrnation.
r:j
numoernasDeen | .rd r * t il
entered7
tap on the E.- ,qT E:=l
Done bltton.
l-{ Ths w ll thencomeup
Thisw ll thentakeyo! backto the 3a-:: ::
fr rn a screensaytng :'
F-l
thatthereare
F-l Unscanned Pickup's. Nonb €ry /crry Fo
'd€4on

i:l li therearemultiple
prcKUps/ tnenany
i--l frn cn y0! cannot
p ckupw llthenappear
i= gl lhis screenafter
ci,1a.l f"* l
dong theabove.
l-{ ISryflr
I .-4 Nole,that any itemswithouta greentick or red
crossare stillwaiUngfor a non pickupreason
l whetherthis s a carryforward,fina attemptor
--l anolherreason,
r=
l-l

! -l

i- - i
r-{

i' a
 Hermes HHT llser C, aa E-l H€rmes HHT User cu de
To enterlhisreason,
tapon the parcelrh ._
r- - mr Eran i^h. :ra
wil thena o,,^/
th s b-=al ar! parces la/hich
have
leen scanned andan
wneTea nonae te_, ts:r :ct on enforcedupon
reason
canDeer:eiaa
ts- ihem Ths coud be a
sLrccessfu,carried
If it ls a'Carry
Forward', thenertere
F--{ ionJaTd or cannot
de ver/collectparcel.
dateto try agan, up to ts::l
5 daysn advance To get to thissection,
If ltisthe'FnalAttempt'ri^._,:- .'a : a. -. -=
'€! :apon Optionsin the
bottom eft hand
the parcei,then seect fina ac:-:: E:l
corner, andselect
Note,thal Cd-ryEo'ua o a'. : :-. _i: i=l CompletedJobs.
" --
a callca-dro be de !e-ec lo -- o:c ..:i :. -
entered on this screen F-l Thislvil thenshowa list o
.f al thejobswhich
R
f- Anyotherreason,
selectthereieva-a E --3 havebeenactioned
o
t reason
code'.Once
ii complete,
tapon
F:-II
@
'Done'which wil bring '+ F= Tapping on Switchto
you backto this =J Details View enables..
screen. lhe userto be ableto
-
Notenowthat thereis
llkdk; the parcel
see!^rlrere T Ba.r-l
-r-! hasbeendellveredto,
a red crossnextto the
Pickup. -r= andmanyotherdetais
regardingthe parcel.
To confirm,tap on !-J
fcr.' To switchback,tap on
'Done'.
.--a the Switch to list

!=

l:-l
r4 der fo
---{ !!n 5 :

- l<<r-na-ttl
. ----l
46 1
 Hermes HHT User Gu c: t-l HermesHHT User GLride
If the r esa parce,r/hc_!o- _a.a':_ : : -: : ;--3 Bulk CatalogueDeliveries
a -ed d) d -jeo' 0, , a ( l -..:. . : :' . a.e ca alog-eslo deiverlo c. stomers,
t'er f'ls car ae '. q-a :-. . : . . r:-4 :_:_ theservi appearunderthe'Record
rcct o or'10 dpo :al o :: . .. -.
TU.L lLe sa-e a- -,- _ . . -- - - .. _ ..: :
r:1 CatalogueDelivery'from the l\4ain
N4enu.
-_ s !! thenshowa
Secto-!{r o,1 e [? .: . : ] :t l i--<
s.'een kethiswith
'ortLe oarcel/sep--_o_. :. : -r . \L,, Catalosue
D€rivoias
a-3 : -. t t e o f t h e
/ p ckingup parcels)
r-r :a:a09ue,an0atso
FrsetuosShse, 57,rre
:_a roLlno numDeT
E--4 , , _a ht h e s e

t=4 :: ,rered
on.
I:{ :_, entries
whichare E
- ,rr.rt2l ^.r oc
E---rl ,._cn navepasseo
o
0,
g
tt EZ :^:. CJstomer
Completion
Date'
9?
'a
o
E-
': - ) Et thD t6 )r^
I ts-:1 _)_: 6. r^ he
^. =.
I
ts-{ -" ;rp.l rhp. $rhp^ Cat.loquee
o
:_: Record
E--5 CatalogueDelivery optionis seectedfromthe
''': r
ts-:< _-:-
".anu,a message
,
willbe dispayedto say
h:vo n^ R , l L a:f:l ^n"6cl
^
E--{
F-4
a_-{
:-:c
::{

r-l

.=- <
 He frn e s HHT Us er G! c : i=a HerrnesHHT User Gu de
Youcantap on an entryl:aseedeta r-l En do f Da yand SignOut
caraoguece veryl :_::,o! have
whichlncudesthe :=ll ' _ : _ a c y a ir ro u n d
datewhena of ':_ :"e day,youw ll
!--+
tne calalogues ::- rn.^ h:.1 i^ fha *,
shouldbe r:--j ' ' : _ \ 1 e n uT hs c a n
deliveredby, hour :: :aneby tapprngon
manyyou hav-ato :_: Backblttonirom
delver,andthen ABCDEFGT >_{ :_, :! lre screens,
howmanyyou H IJK LMNO
--.'
havedelivered r--J by tapping
on
anounaDeto Endof Dayand
oetver.
e-=t signout,youwil beabe to logoutof the

.g Fromthisexample, thereare10oulstandng =--1

:::_ s stage,the HHTwillcheckfor any
,$ catalogues
to deliver. You shouldhavedelvereo E-l
them however by 3othl\4arch
2009,hencethe : -:::a'rd ng parcelsand bi.rlkcatalogues.
I
g reasonthe text is in E--l
o!
g Thereare thentwo boxeswhlchrequre yoLrrnlut E-= _
: :n. nn i.hc:ra

fi - DeiveredandUndeivered. Yo! shoud npurrle

numberof catalogues deliveredn the Delivered
ts-= P easeseleclthemanfest
-r youwoud rkelo compete'
E box,andthenenterthe numberof remarn ng 4--4 -
_ . : <f l, nelivFrF.l
__;l
catalogueswhichyou havein the [Jnableto - -:. n,rla.l n
^r
b-,ss3o4ogsoo,
deliverbox.Bot! of lhes.^unbes s-oLloeq-a F-l! : a _ _ : :-o r|ra r0
0r
the numberof cataoguesoutstandingIf the
E- =
numberexceedsthe
outstandingfigure,then F:' :_: _:-teorderinto T-lttu] l N&,' I
thismessage wil appear
on the screen.
r- . .- i F.r4ar rhFn o!l 'on. El-

:_ s a:_een!,'l appear,askingyou to selectwhich

!--3 -r_'::: t s ihatyor-rwoud liketo complete. The
Onceyou havecompleted !- a :': : :a..' :cx enabesthe userto selectwhich
the Bulk Catalogue
-._ ': : : s thatlheywouldliketo complete.
Deliveries, tapon OKwhichwil thentakeyo!
backto the lvlainl4enu.
=-a
=-l
s0 l
HerraesHHT User cL de
<=r HerrnesHHT LiserGuide
If however,the route H
hasbeenorderednto -re nextScreenwh ch
ReceiptScanorde.,
funJ]dEItFl:]
--a .,, appears the'End I
thentheoutstanding r-1 of DaySummary'
parcels wil be sholvn'l screen,whichdetails
one list (seer gl'rt).Yorl r-4 the nLrmber
of
are aotet0 carry Deliveries,Pickups
forwardontoanother
r-a
andCollections.
day,within5 days,or 1-4
Confirmlhesedetails
youcantapon \Menu
whichwill takethe user -| t.-l r-{ arecoTrect/
andtap on
'Logoff'.
backto the Mainl'1enu. Youcanthengo bac(:o
H
the Hit The Roadsedionof the applicatron tc and.ecordt*esepieces
L )r'roore of in.ormation
completethe parcels. h: aganstthe fguresattainedat the startof the
ro u n d .
Seledinga CarryForwarddate,andtappingo. .'-.1
'Next'will
thencarryforwardthatparceto the Il yoLrdo haveitemscarriedforward,thenensure
selecteddate. r-l thatyousecure themin a safeplaceuntilyouare
h-r abe to compete delivery.

t:l
. . : . : , . t . : : r . >_ :
r-
-he HHTwi thenlookfor any BulkCatalogues
r-r| \!h ch the userhasnot actionedfor the day.If
:lrereare none,thenthe HHTwili continuein the
ts--J ogolfsequence.
h=l If however,thereare BulkCatalogues leftto
rr--!a action, thenth s
'r_essage wil appear.
r-!l Tapon OK,andthe i 1 You..usl@mplele your
'.i/ BurkCarsbeio.eyou€.
RecordCatalogue
i-4
Deliveryscreen will
a aDpear (seesectionon BulkCatalogue
0.ce youhavecompleted
Deliveries).
this,youwillneedto log
F-a -.-: o' tie applcation onceagain.
s 2 lP a9e s 3l P a q e
Fa
Hermes HHT User cu de E=a Hermes HHT User Guide
s,::j,, ' ..:ti l i i n I oi.
-i! on OK lo the abovemessage, and the HHT
H
,, successfullyog itsef out, and returnto the
Sublectto thereben9 E-'.-{ rgon page,readyfor the nexttirneyou usethe
|]|]T
deliveries
outstandnc, E_{J
the HHTshouldno!.r a-Ii
sendthe informal on Locking the HHT
to the net\aork.This
rr-tr \!hen the HHTis not beingused,the screencan
shouldony takea r-{l be oc\ed.lo avod Inadveientkeypresses. This
shorttime. can be doneby seledingOptions in the bottom
t'-lr eft handcornerof the screenand Lock.

Th s wi thenshowthe
E I Hi
ockedscreen,which u*rd: 1,k; -'1
pasmd:
F-{ !r' needthe UserID T- 1
,nd Passwordto be
Oncecomplete,a F-4 abe to logbackinto
message will be
=:{l the HHT.Oncethese
shownon the screen
to signout. Tapon :ap on lhe'Unlock'
Hr
Signout here,which crt on in the bottom
will thencompletethe ri-r -"fthandcornerof the flhro* I
loggingoff process. scTeen.
t-ft;-l $ern
r:{
@.- ln addition,f the HHThasnot beenusedfor 30
F3 rn nutes,il will automatically
lockitself.
b--(
Finaily,we strongiyadvisethat the HHT s put c. lf the nco(ectpassword codeis entered,thena
chargeASAP,to avoidany low powerissueslhe r-{ rnessage wil appear,indicating
that an incorrect
nexttime that you usethe HHT. password hasbeenentered.If thisoccurs,re-
b-( enterthe passwordand try again.
r-ll Ii the incorrectpasswordis entered3 times,then
i ll Pleisefememberto
thirge you| handheld :he HHTwil askfor a PINchallenge to unlockthe
SCinner,
l--'.
app calion- thiscanonlybe soughtfromthe
Techncal SupportTeam- seesectionon Logging
In Issues
a
-
5 4 lP age sslPage
FI
Hermes HHT User G! ce E-{ flermes HHT User Guide
Po w er Management r-=-a Loggingin Issues
Y ouw I b e pr ovdedr'/il:h.c:r a.a'..',__ . -_ - ^ _
mountto beabe ta crarqe:r: -r- ,',_: : : ,,,:_ s-j . ,
l:.e, I i.. r,r irAcsword
y ouin thecar .Yo! w esc Lre:.a.ae: ,,,: -: -' iou nputthe
i_-4 ^aa"rect
hon e .aa g e rso h, , . :e- j , .- _- --' vaues n the
whilstat home. >-4 ...lser
ID and/or
Pass,.,/ord
felds, then
, a #;:1'*""
password.
Whileon charge, the HiT shoLc d s3a, e r:f, fci fr get this message
appearing.
ight- th s slgnies that t s char_a
rg. orae :. s
l-rJ
lightturns , lhe HHTs f! y c"arged T.i to nplt the values
again,withcare.Ifyou still
TheHHTshouldbe pul on chargeas aftenas rr--( :rrer encethe sameissue,contactthe Technica
possible.Intermecsaythal th s ncreases SJlpo11 Team.
tte fe t -:-d
of the battery.Thereforewhenat home,t sho! a iaf'lEl"lBER,inplttingthe incorrectuser
be puton charge, untillhe green ght sno!,,s s|( .":derta s 3 consecutive timeswilllockthe
Whileouton yourround,the HHTshoud a sc ce
put on chargewheneverposslble
r-$ aalon. Youwi I thenneedto contactthe
to keeDthe -:crn
-ro ca SLrpport Teamfor the application
to be
batteryin optimum condition. H. oc(ed - seethe section
-_ be ow on Pin
Whe"yoLa-eror usr'19 lhF--T, ! tsao/.doe !c Challenge.
plt it intoa'standby'mode,
E:--1
thustLrrningoff the
screen. Theapplicationwil stil be rL.tnnlng
n lhe t: o
background - thereis no actualway lo turn the
HHToff, '.-s T"i: err^r
L-l ^r."r.
If the batteryfallsbelow25olo,thenthe HHT!r
.\ There..asa. untio n
startto si'uldowr,andwil ouilepossoi) lo-e'5 r--( aqat Il however d;ffl.i,,"fi"-*'
GPRSconnedion,thusnot beingableto do your
work. ts-(
:"8" contactthe Technical
SupportHelpdesk.
r--C
a-(
E_-4
=-l
-.-l)
s6 lP age sTlPage
E- {
 Her m es HHT U s € r GL c . 2= 1 HermesHHT Usef Gu de

F .l Troubleshooting
T r t , e i. nr - o
=-- .t The HHTwill not Doweron
sc- ee _ a ppea.'f ' )' - :' , - -
^i _.-:_ r--rl l'lakesurethat the batteryis charged.
cod e-. 'i\ 'o d" .a brs:..-:.::
Het T e( HH- !e td 6 (l E=4 tr,henon charge,ensurethat thereis a
.edor greenlighton thetop.
Whenth s codehas E- {
beenprovdedto yoLr, Contactthe technicalsupportteam
r:!
enteril intothe PIN The HHT scrcen appearsto be frozen
box (yelow boxon
."'..,.....::
F{
the screen) andlhen . Contactthe technicasupportteam
Fi^ 6nf6r < "h ,6 .r F-(
^.
to the correctcode There is no scan beam when trying to scan
i=-4
. Ensurethat the cursoris currently
g applicationshoud
fashng in a scannablefied
,9 then eitherreturnto Ei...!-
E-:{ o
E the ogonscreen,or . Contactthe technicalsLtpport
team
.E wnereyou wereusrnglhe HHTwhen t becarne E-:4 o
The HHTis not scanning,but there is a
8',**" E-5 s c a nb e a m ro
If the incorreda
PINcodeis entered,thena
message willappear,
lndical ng thatan ncorect
ts=5 Ens!rethatthe barcode isclear,and
that thereare no foreignobjectson the
PINhasbeenenlered. If lhrsoc,. -s, E--{
PINandtry again. barcode
r--
Yo!?e rnaybetoo coseor too far away
ts-:d iromthe barcode.Youshouldbe
scanningfromabout6 inches away
E- {.
10m the barcode
i-< Ensurethatyouarescanning the
A:=-4 barcode'straight
on'.Change the
scannng angleandtry again
a--l
C:eckthatthescanning
windowis
.---{l
sslPa9e s9 lPaqe
E-{
 Hermes HHT User GL.r
de i- t Hefmes HHT User Gu de
c ean.usea c eaaa al^ ta a a:i :': r,l :- " :. -:r-eatec
to manua
ly enterthe
w ndov,' ::r_: : a::: s orthe recipient.Asthe HHTs
il
-_:: -:: sencnfor:naton aboutthe competed
Contac:
thetea'na: s-:!a.- ia3- . iumber
-: :!. :_e at the topof thescreen
lJ
The HHTis not conneding . _---:acantnualylnti a mobilesignalis found
l --{l : , : :ie nforraation is sent.
Ta po" theca'aea:a_ a:_ _:^ : : a :
righihanCcorre'cf the sa-ee.:. l- !_ Manifestalreadvdownloadeo:
connecl f - !'r .' .,- .se yo!r moble signalafterdownloading
If the mobe phones ane a poar n :te . :,- _ial.fest,youw ll not noticeanydifference
ts-! :- -: :-3 cay/excepttfratthe number
area,movet0 an area\! tt De:ter at the
coveTage r=t :. :' :hesafeen wil continuallyriseasthe HHT
::_-.s: of the information waitingto besent.
Contact
thetechncalsupport
tear i:: <- . _:_ , s ona isfolnd,allthestored
i ---! -_,___:ton .n yourHHTwil besent.
How can I turn off the sound -{
it E
Thesoufdcannotbeturnedoff on :-?
e- !, o
tu
HHT r-5
Standalone ::!
If thereis an unexpeded probem suchas. 1-5
vob le rast r yoLlra ea beng .poa eo ,0. a : n
5t I eceplscan deliver ! a yo- --- o r-&
"nd
followingtheseprocesses:
r-{
Manifest not already downloaded r: {J
lf you havenot downloaded your manlfestand r- {.1
s gnal,youwillbeaskedtc
thereis no rnobile
typein your roLrndnumberbeforestartingwork r-- {l
for the day.
t'=rl
Youarethenableto recept scanyour parcels l:-{
but whenyougo to delivera parcel
as usLral,
i-
i{
Hermes HHT ljser Guide € Hermes HHT User Guide

CourierProcesses E- EmergencyCover
lf you needto arrangeemergency
coverfollow
Faultswith the HHT
=-!r th€s€guidelines;
ff youhavea faultwithyourHHTthatneeds
thenyouwillneedto contadthe
resolving, E=l . Contactyour Fieldl'lanagerand advise
Hermes TechnicalSupportTeam,whowilltry to ..- themof yoursubstitutedebils.
helpresolvethejssue.Thecontact
numbe6can
TheHHTandaccessories, alongwithany
befoundontherearof thisus€rguide. -- andcarryforwardparcels
collections
It maybenecessary to senda replacement HHTto
.-? shouldbetransferred
at theendof the
yourseltif theTechnical
Support Teamcannotflx workingday,
theissue,If thisdoesoccur,thenwherepossible, youareunable
It for anyreason to make
a newHHTwillbedespatched the next
for delivery E=r
-r thetransfer,please your
contact Field
workingday,
F---a l"lanagerassoonaspossible.

E-l
Transfer to Alternative Courier E-!r ReplacementAccessories/ Consumables
If youareworkingwithanother courieronyour
F3 Youmayhaveanaccessory (otherthanthe HHT
roundor if a substitute for
/ coveris required its€tf,the batteryor the SIMcard)that needs
yourself, you
then willneedto transfer the <- replacing. Thiscanbedueto;
followingto thealternative;
r- . WearandTear
. TheHHT
r--a . Damaged
whicharc in
If a cover,the accessories
F-
yourpossessrcn . LOSI

Anyparcels fromtheworking
collected day E= . FaultyCharger

Parcels forwardto another

carried working E=r If an accessorydoesneedto be replaced.contact
day.
E= tire HermesTechnicalSupportTeam,who will
partto be sentto you,
arrangefor the replacement
Youshouldagreea time,dateandlocation E=T
between andyours€lf
thealternative to beableto
theseitems.
transfer EA
Ea
52 lP a9e Fn s 3l P a s e
Hermes HHT User Guide E- HermesHHT [,ser Guide

Stolen HHT E- haveto the newcourierwhowill be taking

In theeventof yourHHTbeingstolen,youmust over the round.
contactthe Police reporting
immediately, the E=r . YourFieldManagerwill provideyou with
of theincident,
circumstances andalsoobtaina ._rl an inventoryof all equipmentwhichyou
crimeReference Number fromthem.
havein yourpossession. Thisshouldall be
Oncethishasbeenreported to thePolice,
contact -i checkedoff readyfor the newcourier,
the Hermes
TechnicalSupport Team,andprovide t
themwiththedetailsof theHHT,theCrime (j
Reference
Numberandthecircumstances of the
theft. E=
A replacementHHTwillberequested,
andwhere
possible
willarrivethenextbusiness
day. -i
=1
E=r
Lost HHT
If you loseyourHHT,you will needto contactthe -t
HHThelpdesk, givingdetailsof the loss.
-.-!t
A replacement HHTwill be requested,andwhere R
possiblewill arrivethe next business
day.
E=
Fa
You are Leaving
If youdecide yourservices
to withdraw from -a
5-i
Hermes,thenyou will needto do the following;

. yourFieldlvlanager,
Contact givingat least E=r
notice.
2 we€ksadvance

.
--r
At theendofyourlastworkingday.
arrangementsshouldbe madeto transfer ---!r
andanycollections3?
yourHHT,accessories,
andcarryforwarditemswhichyoumay ia
64 lP age 6slPage
E-il
 Hermes HHT User G! ce

l- ,o . o. F d<

HerrnesNHTFe Pc?s(ai_

ho!rsafe;
Theopening

Mondayto FridaY 5am - 10Pm

E Saturday 6am - lpm

o
p ecesof lnformaton
P Pleasehavethe follol,^rLng
':
b handwhencalling;
3 . AssetNumber ser ialNum ber
(t
. Name Address
. RoundNo lJser ID

(,, . CourierNo
Nature of the Issue
a,t
E. ResolutionsattemPted(if anY)
o,
r. The screennamethat was being used
when the problem occurred.

Pleaseensure that you have the HHT with

you when calling the helPdesk

BARCODE
I t |lI llll lllll lll lll I