Fault Management

ZTE University
Content
Basic Concepts
How to query fault alarms
How to filter fault alarms
How to check a fault information
How to create a fault report
Function Enhancement from U9.1 to U9.3
Troubleshooting Case Analysis
Overview
Fault Management
The fault management functions consist of querying faults, locating
faults quickly, isolating and recovering faulty points, and forwarding
maintenance information to related users in time.
Main Contents
Fault Detection
Fault Acknowledgement
Fault Diagnosis
Events
Alarm
Notification
Classification of Alarms
Processing Alarm
Quality of Service Alarm
Environmental Alarm
Equipment Alarm
Communication Alarm
Severity Levels of Alarms
Critical Alarm
Major Alarm
Minor Alarm
Warning
Critical
Four Statuses of Alarms
Unacknowledged,
Uncleared
Acknowledged,
Uncleared
Unacknowledged,
Cleared
Acknowledged,
Cleared
Clear
Clear
Acknowledgement Un-acknowledge Un-acknowledge Acknowledgement
Active Alarm History Alarm
Alarm Management Functions (1)
Alarm Collection
Alarm Processing
Alarm Filtering
Alarm Synchronization
Alarm Delay
Correlation Analysis
Redefinition of Severity Level
Alarm Display
Alarm Monitoring Interfaces
Rack Map
Topology Management
Alarm Box
Alarm Forwarding
Alarm Query and Count
Customized Alarm
Filtering
Global Alarm Filtering
Alarm Filtering Before
Putting Alarms into
the Database
Alarm Masking
NE
EMS Server
Client A Client B
Alarm Management Functions (2)
Correlation Analysis
Alarm Suppression
When an alarm with high severity level occurs, only this major alarm is
reported while the lower-level alarms related to this alarm are not
reported.
Alarm Timing
It is used for defining the action when an alarm exists for a long time,
for example, changing the alarm to a higher severity level or
generating a new alarm.
Alarm Merging
The alarms of the same type merge into one alarm, which is reported
as a representative.
Alarm Counting
A new user-defined alarm is generated when the count of the same
alarm occuring during a unit time reaches the specified value.
Alarm Management Functions (3)
Alarm Forwarding Destinations
NMS
SMS
Email
Alarm Box
Software Alarm Box
Hardware Alarm Box
Content
Basic Concepts
How to query fault alarms
How to filter fault alarms
How to check a fault information
How to create a fault report
Function Enhancement from U9.1 to U9.3
Troubleshooting Case Analysis
Fault Monitoring
Alarm Monitoring
Fault Monitoring
Alarm Export
Fault Monitoring
Notification Monitoring
Fault Monitoring
Monitor Alarms by NE
Fault Monitoring
Monitor Alarms by NE type
Fault Query
Query Active Alarms-Location
Fault Query
Query Active Alarms-Alarm Code
Fault Query
Query Active Alarms-Probable Cause
Fault Query
Query Active Alarms-Time
Fault Query
Query Active Alarms-Others
Fault Query
Query Active Alarms-Result and Save query
Fault Query
Query Active Alarms-Save query condition
Fault Query
Query Active Alarms-Save query condition
Fault Query
Custom Query Export query result
Content
Basic Concepts
How to query fault alarms
How to filter fault alarms
How to check a fault information
How to create a fault report
Function Enhancement from U9.1 to U9.3
Troubleshooting Case Analysis
Fault Filtering Rule
Fault Setting-Rules Setting
Fault Filtering Rule
Fault Setting-Alarm Filter Rule : Basic
Fault Filtering Rule
Fault Setting-Alarm Filter Rule : Condition
Fault Filtering Rule
Fault Setting-Alarm Filter Rule : Condition
Fault Filtering Rule
Fault Setting-Alarm Filter Rule : Condition
Fault Filtering Rule
Fault Setting-Alarm Filter Rule : Result
Fault Filtering Rule Type and Valid Range
Alarm Rule Valid Range Storage in
Database
Transfer via
Northbound
Interface
Alarm acknowledge-
ment rule
Global validity
Forward validity
Yes Yes
Alarm clearance rule Global validity
Forward validity
Yes Yes
Alarm filter rule Set valid for all user or creator
Display filter: Backward
validity
Restrain filter :Forward validity
Yes(Set
display filter)
Yes(Set
display filter)
Alarm delay rule Global validity
Forward validity
Yes Yes
Alarm merging rule Global validity
Forward validity
Yes Yes
Alarm duration rule Global validity
Forward validity
Yes Yes
Fault Filtering Rule Type and Valid Range
Alarm Rule Valid Range Storage in
Database
Transfer via
Northbound
Interface
Alarm count rule Global validity
Forward validity
Yes Yes
Alarm forwarding rule Global validity
Forward validity
Yes Yes
Alarm mask rule Global validity
Forward validity
No No
Alarm restrain rule Global validity
Forward validity
Yes Yes
Alarm trigger script
rule
Global validity
Forward validity
Yes Yes
Notification filter rule Global validity
Forward validity
No No
Content
Basic Concepts
How to query fault alarms
How to filter fault alarms
How to check a fault information
How to create a fault report
Function Enhancement from U9.1 to U9.3
Troubleshooting Case Analysis
Details of an alarm
Select an alarm from Fault Monitoring
Details of an alarm
Double click the alarm
Details of an alarm
Handling Suggestions
Content
Basic Concepts
How to query fault alarms
How to filter fault alarms
How to check a fault information
How to create a fault report
Function Enhancement from U9.1 to U9.3
Troubleshooting Case Analysis
Fault Report
Time Report Task Management
Fault Report
Time Report Task Management
Fault Report
Timing Report Alarm Task-Basic
Fault Report
Timing Report Alarm Task-Condition
Fault Report
Timing Report Alarm Task-Condition
Fault Report
Timing Report Alarm Task-Result
Fault Report
Timing Report Alarm Task-Result
Txt Type Xls Type
Content
Basic Concepts
How to query fault alarms
How to filter fault alarms
How to check a fault information
How to create a fault report
Function Enhancement from U9.1 to U9.3
Troubleshooting Case Analysis
New Function: Quick Query & Custom Query
New Function: Alarm Monitoring by NE or NE
Type
New Function: Support Alarm Code Filtering
New Version Old Version
New Function: Support Alarm Time Filtering
Raised Time
ACK Time
Range fromto
Latest N days
Before N days
New Function: Support Alarm Filtering by
Type/Severity/NE IP
New Function: Support Alarm Filtering by
Severity/ACK State
Old Version
New Version
New Function: Support Alarm Filtering by
Alarm Code
Old Version
New Version
Enhanced Function: Re-organized Main Menu
New Version Old Version
Enhanced Function: Alarm Status Report
New
Version
Old
Version
Enhanced Function: VIP Site Monitoring
Pay more attention to VIP site.
Pay more attention to high RUP area
Content
Basic Concepts
How to query fault alarms
How to filter fault alarms
How to check a fault information
How to create a fault report
Function Enhancement from U9.1 to U9.3
Troubleshooting Case Analysis
Case1: NetNumen M31 receives fewer alarms
than the OMM.
1) Check whether the NetNumen M31 has set the
rule for shielding the alarms.
2) If the lower-level OMM version is
womcrv3.17.310, the OMM will not report the
following 3 types of alarms to the NetNumen M31.
Alarm code 16000: the foreground version is not
compatible with the background version.
16001: the NodeB type is in error.
16002: the foreground version is not compatible with the
background version and the NodeB type is in error.
3) The alarm for performance data delay on the
OMM is not reported to the NetNumen M31.
Case2: The alarms on the OMM and the NetNumen M31 are
incorrect.Some NodeB and cells are abnormal, but the NMS
doesn't show any alarm for that.
Check whether the NMS has set the alarm rules.If the
NMS has set related rules for shielding or filtering the
alarm, the alarm will not be displayed.
Check whether the NodeB has set the rule for debugging.If
the NodeB is in the debugging status, the alarms of the
NodeB and the cells will not be reported in real-time
manner.
Case3: The alarm is recovered, but the NMS says
the alarm cannot get recovered automatically.
Check whether the NMS has just been updated to
the new version.
If the NMS has just been updated to the new version,
you need to manually clear off the original alarms on the
NMS and get the foreground and background alarms
synchronized.
If the NMS version has not been updated just now, you
need to report the problem to the R&D engineer for fault
locating.
Case4: The time of the alarm query is beyond
the range set on the client.
Check whether the time zone setting of the client
is consistent with that of the server.
Case5: The time of the alarm query is beyond
the range set on the client.
Check whether the time zone setting of the client
is consistent with that of the server.