MARSHAD SULAIMAN

Curriculum Vitae

PMO | PROJECT COORDINATION PROFESSIONAL

LinkedIn: Marshad Sulaiman Contact Number: + (971) 55 3713586 Skype: marshad.sulaiman

MARSHAD SULAIMAN
Mobile: + (971) 55 3713586 Email: marshad.sulaiman@hotmail.com

Career Objective Seeking challenging assignments primarily within the PMO or Project Coordination functions, contributing towards the objectives of the organisation by utilising my exceptional skills and experience, developing strong interpersonal relationships, broadening organisation learning and development and assisting with management issues Professional Digest A dynamic, young & energetic, results-driven professional with Post Graduate Certification in Biotechnology and Enterprise possessing over 2 years of work-experience in Program Management; Project Coordinator, Business Analysis and Customer Service Deft in program management and project monitoring activities ensuring project deliverables are met within the defined scope in the stipulated timeframe; Proficient in undertaking business analysis and reporting to the leadership team that help in taking necessary decisions proactively in order to achieve organizational objectives; Embrace the ability to critically evaluate complex situations and deal with it in an innovative and a systematic manner; Proficient in developing new ideas and concepts and implementing the same through support of upper management Personal Attributes Communication & Teamwork: Taking initiative in communication among team members by interacting with people from diverse cultural background, and building up excellent client and peer relationships. Attention to Details: Displaying competency and paying full attention towards details, while ensuring accuracy and completeness of particulars, executing corrections on errors that occur and performing thorough reviews on necessary documents. Analytical Skills: Having exceptional analytical and numerical skills with strong problem-solving ability, experience in completing comprehensive data analysis, and the ability to conceptualise problems and develop well-reasoned and integrated solutions. Time Management Skills: Experience in working under tight deadlines to meet intraday targets, with the ability to manage multiple tasks within various projects with excellent time management skills.

Professional Value

Professional Records Junior Associate PMO Trainee RM Education Solutions India Private Ltd Brief Outline: Joined as Trainee handling two different teams (Customized Installation Services CIS) and Programme Management Office (PMO) thereafter moving permanently to the PMO team (within 6 months) due to excellent performance and contributions towards the project Deliver vital backing to the UK Project Manager`s task through definition of Key Performance Indicators, analysing trends, generating business reports, managing individual work packages and turning around them by the agreed deadlines Apply project management methodology ensuring deliverables, deadlines and success criteria are documented in SharePoint sites through management of project work packages Close down the project package by stating how the deliverables have been achieved through continuous monitoring of the projects Act as SPOC (Single point of contact) during critical times undertaking all responsibilities of the entire PMO activities Collect data, design and distribute Customer Surveys for external and internal customers using a survey developing tool named Vovici Generate all kinds of MIS reports through collection of multiple streams of data on a daily, weekly and monthly basis and distributing to the Internal Stakeholders such as Directors, Division Heads, Regional Managers, Project Managers; which play a pivotal role in decision making. Take ownership of all ad hoc services such as Purchase Orders, Clothing Orders, Marketing Orders or queries pointed to PMO support, by consistently monitoring and providing effective and efficient service to customers Attend and direct weekly and monthly meetings on behalf of the PMO team while ensuring attendance through initial communication and follow-ups Provide elementary to 360 Degree support to neighbouring teams during emergencies and times of need while building relations and healthy understanding between teams Assist with the definition and packaging of processes and services into simple, easy to follow local work instructions Part of the handover process of new services to Offshore office and contribute effectively from all frontiers Improvise and formulate new ideas to bring in change and development and taking complete accountability to implement the same through management and coordination Take initiatives to learn processes across the teams and provide service within them to ensure more productivity Train new hires and induct them to the team to align them to the standards set by the UK Team while providing services alongside without fail Noteworthy Contributions The entire ownership of PMO Inbox was handed over and mentioned as a major role change in company's (India) services to UK and delivered excellent service to customers and handled the inflow of requests with a great team effort to attain a "Zero Outstanding Requests" for the first time in the history of the Inbox in 4 years. Worked for a project from Business Support for RM Chairman and successfully completed the task by devising a new tracker and providing constant updates to the UK team Proposed and implemented the idea for updating contact details of requestors in Purchase Orders which helped the Supplier in avoiding confusion and delivering the packages efficiently within 5-7 days (earlier 10-20 days) November 2011 July 2013 May 2011 October 2011

Assistant Manager LONDIS Convenience Stores, Guildford, England

September 2009 April 2010

Promoted to Assistant Manager from store staff within 2 months of joining. Assigned with task of overall management of the store during the absence of Store Manager. Assured excellent customer service including quick, tactful handling of complaints Assisted the manager in generating sales at the highest practical level of 3000 a week Assigned with the task of hiring, training and developing employees to perform their duties competently and safely. Ensured safe monitoring of tills and customer activity to discover theft or dishonesty December 2008 July 2009

Crew Member (Customer Service) Jus taste Restaurant, Exeter, England

Developed excellent interpersonal skills dealing with customers and other members of staff

Preceding Assignment Marketing Advisor & Resource Manager August 2007 - September 2008

3rd Degree Events (Previously RED PINE Events & Consultants), Trivandrum, India Successfully managed the clients and met their requirements as a start-up firm. Suggested creative marketing strategies and convened events as a part of business development. Effectively conducted entertainment events, product launch, press meet, road shows and basic marketing which met the standards of clients within a span of one year. Managed, monitored and led a team of executives which succeeded in the accomplishment of overall organizational objectives

Education History Post Graduate Certificate in Biotechnology and Enterprise University of Exeter, England Bachelor of Technology in Biotechnology and Biochemical Engineering University of Kerala, India Certifications & Trainings Prince2 Foundation ITIL 2011 Foundation IELTS: Band 8 User Leadership Skills, Presentation Skills Time Management, Stakeholder Management, Communication Skills Customer Service, Excel Basics to Intermediate 2013 2013 2008 2013 2012 2011 2008 2009 2003 2007

Personal Dossier Date of Birth: Nationality: Language Proficiency: Visa: 23rd May 1985 Indian English Malayalam, Tamil, Hindi & basic knowledge of Arabic Visit Visa; validity up to 13-December-2013