detail

France Keenpac France 4 Rue Maurice Ravel 92594 Levallois Perret Cx France Tel: +331 47 15 03 45 Fax: +331 57 64 73 32 info@keenpac.fr Switzerland Keenpac Switzerland Ch. Valmont 216-224 1260 Nyon Switzerland Tel: +41 (0)79 378 45 11 m.lebet@keenpac.ch United States Keenpac North America Ltd 25 Main Street Goshen NY10924 USA Tel: +1845 291 8680 Fax: +1845 291 8689 info@keenpac.com Keenpac Asia Keenpac Asia Limited Unit 3-4, 18/F, Tower 6 China Hong Kong City 33 Canton Road Tsim Sha Tsui Kowloon Hong Kong Tel: +852 2620 5515 Fax: +852 2620 5520 info@keenpac.com

The Olympic Challenge

How can we plan to deal with the logistics of what is soon to become Europes busiest city?

Growing Global
How Keenpac has helped its clients expand their horizons

Darryl Oldham
An interview with the man who always delivers

Italy Keenpac Italia Srl Via Pellicceria 10 50123 Firenze Italia Tel: +39 0 55 28 20 15 Fax: +39 0 55 29 33 67 info@keenpac.it

United Kingdom Keenpac Centurion Way Meridian Business Park Leicester LE19 1WH UK Tel: +44 (0)116 289 0900 Fax: +44 (0)116 289 3757 info@keenpac.co.uk

United States - West Coast West Coast Office Orange California USA Tel: +1714 974 7775 Fax: +1717 974 7776 info@keenpac.com

www.keenpac.com
Keeping you up to date with all things packaging

Contents
Issue #4

Olympic edition
Well this is our fourth edition of In Detail, and given how close were now getting to the 2012 London Olympics, not surprisingly, we thought wed take the Olympic Games as our theme juxtaposing the very British, against the international flavour that the Olympic Games will bring to our shores.
It seemed like the perfect opportunity also, to take a good look at the growing trend towards global retail as retailers look outside of their traditional home markets for growth opportunities. We already have a strong international footprint, especially in Europe and North America, and we have always worked closely with retailers who value our global distribution expertise. As our customers are expanding further into new geographies, like Asia and South America, and the Middle East, we explore some of the challenges we face, especially from a distribution perspective and take you through what we at Keenpac are doing about it. Right now, if youre a retailer around any of the Olympic venues, in London or elsewhere, youll be looking forward, probably with some trepidation, to a huge influx of visitors, both from the UK and abroad, and wondering how were all going to cope. Weve been pretty busy here, doing the same thing. Although we have been putting together a robust strategy to deal with some of the main challenges, as always, forward planning is key, so weve provided one or two useful tips to help you prepare from a packaging perspective that is! There are a great many websites out there, and a huge amount of information to sift through so we thought wed lend a hand and pick out the best of them. We are always happy to help, so please let us know if you have any concerns, and do talk to us about your plans. We always look forward to your feedback and comments. Helen Cockerham Managing Director, Keenpac Europe & Asia

In the news

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In the News
Laura Herbert gets all sporty in aid of her chosen charity Loros

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Feature: Growing Global

How Keenpac has helped its clients expand their horizons

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Case Study: Paul Smith

We reveal what it takes to maintain the extensive packaging range of one of the UKs most revered international fashion brands

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Product Focus
A brief look at some quintessential brands

In Profile: Darryl Oldham

An interview with the man who always delivers

Keenpacs Winning Streak

Keenpac had more than the Olympics to celebrate this April when we were awarded contracts to supply the packaging for Paul Smith, Monsoon and House of Fraser. All of these well known retail brands have worked with Keenpac over many years, but to have long term contracts renewed is testament to the hard work, commitment and quality provided by the entire Keenpac team. The business wins represent a significant amount of work, providing the packaging for retail outlets both in the UK and worldwide.

The Olympic Link

Weve been working closely with Links of London lately, creators of the Official Jewellery Collection of London 2012 to come up with a suite of bespoke POS units to showcase the 2012 Spirit Band. The end result - an innovative display of pre-form tubes, each housing a red and blue woven band with an engraved plate in celebration of the games. A range of glossy counter-top units and dump bins printed with iconic images of Team GB were developed to create a winning Olympic display which launched in January.

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Feature: Are you fit for the Olympics?

How does Keenpac plan to deal with the logistics of supplying what is soon to be Europes busiest city.

For more news & views visit : www.keenpac.com

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By Royal Appointment
A royal round-up of Royal Warrant holders and their prestigious packaging

Lauras Marathon Achievement

Laura Herbert, Keenpacs Sales Support Manager, pulled out all the stops in April when she completed the London Marathon, held on Saturday 22nd April, in a heart stopping 5 hours, 2 minutes, 27 seconds. Having made the decision to run back in July, Laura has been in training ever since, and has become a familiar sight during her lunch hours, pounding the streets around Keenpacs Leicester base. Said Laura of the event;

Editor Jo Davies 0116 289 0900 jo.davies@keenpac.co.uk News team Cara Jeffrey, Dean Callier, David Kerr, Verity Massey, Seamus OBrien Subscribe To receive your own copy of our email bulletin, or find out more about Keenpac either: Call: 0116 289 0900 Email: info@keenpac.co.uk

Bag Safari
If you would like to add to Lauras charity collection, you can contact her directly at laura.herbert@keenpac.co.uk.

Follow us on Twitter at www.twitter.com/keenpac

Its been really hard work harder than I expected, but the atmosphere in London made it all worthwhile, especially since in just a short time from now, Olympic Athletes will be running some of the same route! Ive raised 1600 for my chosen Charity, Loros, so Im really pleased.

Following the extensive redesign of the Lipsy carriers undertaken earlier this year, we are delighted to have won the order for their 2012/13 generic bags. The Next-owned young fashion brand, have 40 stand alone UK stores as well as concessions in several UK and International cities. Displaying Lipsys brand new zebra patterned livery, Keenpac will be producing both luxury and sale bags, as well as e-commerce packaging as part of the deal.

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Feature

GLOBAL
Theres no doubt about it, the UKs retail sector has never before been so turbulent. A quick scan through the news pages, online or off, and its not long before you come across news of a major retail closure or sale, reduced consumer spending or the High Street in crisis. And its not

GROWING
U K R ETAI L ERS ARE NOW RAPID LY EX PAND I NG T HE I R H O RIZO NS AND L O O KING TO NE W I NT E RNAT I O NAL MARKETS AS A NEC E S S ITY F O R G ROWT H .
only about bad news. Its also that consumer habits have changed. We have entered the new age of multi-channel shopping, where consumers of the ipad generation can now choose how, when and where they shop without even leaving their homes.

W HEN YO U ARE IN A VE RY FAS T- MOVING BU S INES S ENVIRO NMENT L IKE RE TAIL , YO U HAVE TO BE PREPARED TO ADAPT YO U R BU S INES S MO DE L TO S U IT THE C HANG ING NEED S O F THE MARKET.

The result? Faced by restricted consumer spending, within the home retail marketplace and significant growth in burgeoning global economies, not surprisingly, UK retailers are now rapidly expanding their horizons and looking to new international markets as a necessity for growth. Global sports action brand Adidas in its Integrated Distribution Roadmap is openly targeting North America, China and Russia to provide over 50% of its growth for 2015. Deputy Chief Executive of childrens retailer Mamas and Papas, Tim Maule told Retail Week recently that he expects its international business to outgrow its UK operation in the next five to ten years. The retailer already sells in 16 countries worldwide including the US, Spain, France and Greece. Designer womens retailer Karen Millen also made its plans for international growth clear back in March, by recruiting its first Global Retail Director taking on Sian Hession to head up its expansion programme. The company is already operating in 44 countries worldwide. According to sources, only five years ago just 5% of its sales came from overseas, the figure has now topped 10%. Its a trend thats set to continue the world over, with 40% of new openings now occurring outside the retailers home region. So what are the main challenges likely to be, and how, as a supplier within this increasingly international arena, can we respond to this changing retail landscape? Helen Cockerham, Managing Director of Keenpac Europe & Asia, explains; When you are in a very fast-moving business environment like retail, you have to be prepared to adapt your own business model to suit the changing

needs of the market. Although more retailers are expanding abroad, we already have a number of our retail clients who have a global presence, and weve created the infrastructure and resources over time, to help us handle their specific needs. Weve developed trading centres in those countries close to where our retailers are based, which means we have a local team on the ground, who have an understanding of the local economy, culture and most importantly, know how things operate. We foster close working relationships amongst individual country teams, so that they work together to make a complex international distribution project work. Where we dont have a presence directly, we use partnerships to ensure our distribution channels are effective. Her thinking chimes with that of many retailers who have chosen to create franchises within selected international markets as the safest option, working with local business partners in order to benefit from their local market knowledge. Having a thorough understanding of local markets and being flexible enough to adapt to their needs is key. Where logistics are concerned, Keenpac has adapted its working methodologies to flex with those of the global retailer. The needs of the international supply chain, especially where franchises are involved, can be incredibly complex, requiring a thorough knowledge of import and export taxation, customs regulations, as well as the various distribution arrangements set up within each international location. Craig Nightingale, Keenpacs Sales and Marketing Director explains; Many of our global clients want us to manage

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WE HAVE A HUGELY EXPERIENCED TEAM, WHO HAVE LEARNED TO GET TO GRIPS WITH THE VAGIARIES OF LOCAL MARKET CONDITIONS, AND AVOID SOME OF THE MAIN PITFALLS INVOLVED WITH GETTING DELIVERIES THROUGH THE INEVITABLE RED TAPE.

their packaging supply chain throughout the world. Its more cost-effective of course, especially with our buying power, but it also takes away a major headache from the retailer. We have a hugely experienced team, who have learned to get to grips with the vagiaries of local market conditions, and avoid some of the main pitfalls involved with getting deliveries through the inevitable red tape. Says Craig; Its also about flexibility. Its not unheard of for a customer to have up to 200 separate distribution arrangements in one country alone. Deliveries can be direct to store, bulk to a single distribution centre, direct to port or picked up directly from the local supplier. And where franchises are concerned, we often have to deal with the franchisee as a separate trading entity from the retailer they are representing, so we have to take on the risk ourselves. Fortunately, our customers have the trust in our processes to make it work. And yet handling the multi-channel approach is just one area where Keenpac has been able to support its global retailers. As routes to market have become more fragmented, the packaging itself, sourced, supplied and managed centrally, has taken on a crucial role in helping ensure the brand is delivered consistently, in whichever corner of the globe it is experienced. The dichotomy for global retailers, as they reach out towards international markets? Choose a multitude of local suppliers but risk diluting the brand, or choose just one, save on cost, but maintain control and reduce complexity.

For Keenpac, effective management is our cornerstone. It gives us the best of both worlds. We can enjoy the benefits of having suppliers in different locations, but with centralised processes, especially where quality is concerned, it means we can keep a tight control over the product wherever in the world its produced and delivered. Interestingly, as China has become more and more affluent, its no longer simply a manufacturing source, it has become an attractive destination for some of the worlds biggest luxury brands. Armani, Prada, Louis Vuitton, Christian Dior, Cartier, Burberry, Calvin Klein and Chanel, have all seen the opportunity, rapidly opening stores in order to bring their sought after products to this new younger and wealthier customer demographic. Typically responding once again to the needs of its retail customers, Keenpac Asia, once at the heart of Keenpacs Far East sourcing, has now entered its next phase. With a brand new office and new team, its now an active sales division, set to manage the distribution at a local level across a brand new and rapidly expanding Far Eastern marketplace.

FIVE CONTINENTS, OVER 107 NATIONS.

PAPERWORK TRAIL FOR INTERNATIONAL DELIVERIES
A global distribution platform like ours isnt as easy as it looks. The red tape involved in a shipment passing over so many international boundaries, not to mention the paperwork required at each and every stage of its journey is mind boggling!
Certificate of Origin (if required)

Five continents. Over 107 nations. It's not the teams competing in this year's Olympic Games, but Keenpac's impressive delivery network, managing the global distribution year on year for some of the world's best known brands. This map highlights those countries where Keenpac now has a delivery network.

Packing List & Invoice Bills of Laden Certificate of Origin (if required)

Booking for Delivery

Inspection Certification Shipping Order Packing List & Invoice Letter of Instruction Export Documentation

Destination Control Sheet Bills of Laden Export Licenses

Airway Bill

Import Documentation Import License Notification of Arrival

Delivery Note

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Case study: Paul Smith

When it comes to British fashion brands, you cant get more British than Paul Smith.
The now world famous luxury brand started from humble beginnings in Nottingham, where Paul Smith opened his first tiny boutique in 1970.

By 1976, working alongside wife Pauline Denyer, an RCA fashion graduate, Paul had launched his very first menswear collection in Paris, under the Paul Smith name. Today, the brand has become synonymous with all thats great about Britain, tapping seamlessly as it always has done into popular art, culture and music. Its a side to the brand that Paul Smith himself has always been keen to foster, reflecting his own personal interests and lifestyle; an unmistakable Englishness augmented by the unexpected as his website says. Keenpacs own relationship with the designer brand began in the early eighties at a time when braces and shoulder pads were still enjoying their moment in the spotlight. Since then a great deal has changed. The brand now has 12 different collections and is known the world over, with stores in London, Nottingham, Paris, Milan, New York, Hong Kong, Singapore, Taiwan, the Philippines, Korea, Kuwait, U.A.E. and over two hundred throughout Japan.

The job of keeping up with the various twists and turns the brand has taken through its packaging is the responsibility of Keenpacs Business Development Manager, Lou Coulson. There are over 100 different packaging lines to manage; from retail bags to product packaging, as well as internet boxes, tissue, ribbon and other packaging accessories, covering the various Paul Smith clothing brands; Paul Smith, Paul Smith Women, PS by Paul Smith, Paul Smith Jeans, and Paul Smith London. This year, the packaging underwent a radical makeover, bravely moving away from its famous multi-coloured stripe and swirl, to a classic black. It has taken more than 12 months to achieve the final look, a deep black, embossed finish with the Paul Smith logo subtly added. The paper used for the range was created specially to achieve just the right depth of black, and finished with a glossy sheen that glistens when the bag catches the light.

Were extremely happy with the close working relationship we have with Keenpac. Over the years, working with their team just down the road in Leicester, weve built up a real partnership. They understand how we work, and we trust their expertise and extensive knowledge in packaging, as well as in logistics, to manage our complete packaging supply.
Nick Patsalides of Paul Smith

An essential requirement for a global company like Paul Smith is the centralising of its global packaging supply. A complex product range, combined with a diverse supply chain, can prove problematic if not well-managed. For Paul Smith, Keenpac manages stock levels and worldwide distribution through its various offices. Playing a key role in this, is Keenpac Asia, who oversee the distribution in countries like Japan, Korea and China, where Paul Smith has a strong presence. Our total management approach has helped us plan manufacture much more precisely, and enables significant cost-savings to be achieved. Its a partnership Keenpac is looking forward to maintaining as Paul Smith continues to expand its operations throughout the world.

Paul Smith Packaging Prole

Over 35 Countries Worldwide 14 Shops in England 200 Shops in Japan Showrooms in London, Paris, Milan, New York and Tokyo Circa 100 Packaging SKUs 16 Accounts Globally Regional Account Management Forecasting, order processing and accounting performed by Keenpac UK, US and Asia

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Product focus
Its a great time to celebrate everything British, especially as the worlds eyes are firmly focused on the UK this summer. So, not to be left out, heres a quick round up of some of our more quintessentially British brands and of course, their packaging!

In profile

LONDON CALLING
Appointed creators of the official jewellery for London 2012, Links of London are celebrating the event with a fun and quirky range of charms all characterising the spirit of the London Games. Telephone boxes, post boxes, teapots and bowler hats. A step away from the traditional Links jewellery boxes, this range, sporting a Union Jack picked out in a subtle spot uv was specially made too.

Darryl Oldham
Selfridges A Big British Bag
To mark The Queens Diamond Jubilee and The Olympics, Selfridges are showcasing the biggest display of retail theatre and in-store excitement in the stores 103-year history. In support of their Big British Bang Selfridges have worked with Keenpac to produce a limited edition luxury carrier bag available in store from 4th May until 12th August. Visit the iconic store to experience a unique array of quintessentially British retail from The Great British Shop, The Tiara Shop, The Queen Shop and even The Big Yellow Shop and you might be lucky enough to take one away with you. Fit for a Queen? We think so... Keenpacs Seamus OBrien looking dapper for the TV!

Logistics Manager
An interview with the man who always delivers.

What do you do for Keenpac? I manage the department that looks after the flow of products to stores and warehouses worldwide. We are responsible for the movement of cartons, pallets, and samples, moving them by road, sea and air. How many parcels, packages and pallets do you think you have managed/overseen during your time with Keenpac? I joined the company in August 2008. Since then we have moved around 1.3 million cartons in the UK, 120,000 into Europe, plus around 71,000 pallet moves within the UK and around Europe. On top of that, there are movements by air worldwide, direct sea shipments from the Far East to most corners of the globe, and we also transfer samples between our suppliers and Keenpac in Leicester. What would you say is a typical day in the life of Darryl Oldham? My day generally starts at 6am when I check my emails from forwarders to confirm whether all has gone well overnight. This generally sets the tone for how my day is going to go. Our day is usually very structured. Handling orders until midday; organising carton picks in the afternoon; trailers to be ordered and 3rd party collections requiring paperwork to be completed by 2pm. While the

team is dealing with the day-to-day tasks, my day changes to customs issues, customer tenders, and volume planning within the warehouse. And now of course, the Olympics! What is the best thing about your job? Every day is different, and things can change by the hour. Our sales team can come up with new and different ways to challenge the worlds logistics systems almost hourly.

MARYS BOTTOM LINE

Well we had Kinky Boots, and now weve got Kinky Knickers Mary Portas takes us back to the UKs textile roots, in Channel 4s Marys Bottom Line as she demonstrates that the UK still has what it takes when it comes to manufacture. Launching her brand new range of British-made lacy lingerie, who should be helping out with the packaging? Check out the distinctive 60s style box, manufactured locally in Leicester, and now available at a retailer near you (along with the knickers of course) for just 10. Support Mary in her quest and bag yourself a pair - visit www.maryportas.com for a current list of stockists.

You must encounter some difficult customs situations which country do you think is the most complex and difficult to navigate? The main problem with customs is most countries have different laws and regulations. It can be a minefield. Some of the most challenging areas are the Middle East, Central America, and India. The requirement for paperwork and taxes also changes greatly depending on the product we are moving. We once sent a container of wooden hangers from Hong Kong to Quingdao. Customs required certificates in both Hong Kong and China to prove that the wood was dead. Without the certificates they would have burned the hangers. Needless to say, we made sure the relevant paperwork was available so that the load could continue its journey! So yours must be one of the most stressful jobs at Keenpac how do you keep such a calm exterior? Years of conditioning, and a good team. We have a great team spirit with lots of energy and initiative, and I can safely say that without them, things wouldnt run anywhere near as smoothly as they do.

Fit for a

Queen
It doesnt get much more British than this with this exclusive new range of bags and boxes made for Historic Royal Palaces Kensington Palace, Kew Palace, Hampton Court Palace, Tower of London, and Banqueting Palace. And this range has the Queens Royal Approval. Simple but elegant all in white with iridescent foil logo. Classy.

We have a great team spirit with lots of energy and initiative, and I can safely say that without them, things wouldnt run anywhere near as smoothly as they do.

What is the most unusual situation you have experienced? One individual sent a bottle of Champagne to a customer in the US without declaring it to either customs or to the carrier. The item was classed as an explosive and the US customs wanted to ban the individual from ever travelling to the United States.

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Preparations for the Olympic Games are now well underway and Keenpacs Order Management Team is now officially our busiest department as they get ready for the influx. We catch up with Darryl and ask him what he thinks will be the biggest challenges.
No-one really knows what to expect or what the impact of the additional visitors to London will be so what we and other logistics departments are doing is using the information we have been given from the official organisers and Olympic logistics partner UPS, to prepare as much as we can. Its expected that there will be an additional 5 million plus visitors to the capital per day during the Games themselves, so demand for retailers based in London is likely to be much higher than usual. Were responsible for making sure that retailers have a constant supply of packaging retail bags, gift boxes, tags, tissues, ribbon for

their store staff in order to cope with the extra demand. At the moment, they can simply place their orders when stocks run low, and in less than three working days, we can have their orders picked, packed, despatched and delivered. During the Olympic period in London, things are likely to be a lot different. One of the main issues facing us will be the many route restrictions that will be in force during the Games. Some roads, like Horse Guards parade for example, where they will be holding the Beach Volleyball, will be out of bounds entirely. Its a similar story with other main roads around the country when they are part of an Olympic event, like the cycling road races or the marathon. Other roads on the Olympic Route will be affected by large volumes of traffic as theyre the main ones leading from the Olympic Village to the Olympic events. These will change daily depending on the events to be held, but they are all subject to restrictions along with many of the key routes, where lane restrictions will be in force to allow for the athletes and their entourages to pass by unrestricted. Our advice to stores, is to plan for delays in getting stock delivered, which means holding more stock before the Games begin. Some of our retailers

are making arrangements for larger stores to hold more stock, so that they can service the smaller stores nearby. One has even made space in its car park for containers, purely for stock holding. We will be able to make deliveries into London during the Games, but we will be extending our delivery arrangements from three to five days, to allow for a possible backlog but nothings guaranteed, so advance planning is the way to go. There are some useful websites that will provide travel advice daily (see below) and the Keenpac Order Management Team will also be on hand to help in tracking deliveries or providing advice on Olympic Route restrictions and known delays. The main thing retailers need to do however, is to start planning now dont leave it until its too late to identify which stores are most likely to be affected, check out the Olympic Routes carefully and ensure you have as much packaging as possible in store over the Olympic period.

Useful Contacts
There are many websites now available where you can get the very latest information about planning for the Olympics. Weve listed our favourites in a special Olympic area on the Keenpac website. You can access these by visiting keenpac.com or sign up for our Twitter feed @keenpac where well be posting recent developments as they happen.

HELP IS AT HAND...

OLYMPIC FACTS
smooth logistics

ARE YOU FIT FOR THE OLYMPICS?

London Olympics 2012
27 July 12 August 2012

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Paralympic Games
29th August - 9th September 2012

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BY ROYAL APPOINTMENT
With the London Olympics and the Queens Diamond Jubilee both taking place this Summer, were seeing red, white and blue in abundance. So in the spirit of celebrating what it means to be British, we thought wed take a look at the packaging weve created for some of Keenpacs most established retail institutions.
And what better way to achieve this than by featuring those of our clients who have the Royal Warrant? This hard won award is a mark of recognition to those who have supplied goods or services for at least five years to HM The Queen, HRH The Duke of Edinburgh or HRH The Prince of Wales. When we conducted our research, we were pleased to find that Keenpac currently supplies to no fewer than 12 Royal Warrant holders, with our packaging displaying the sought after Royal Crest. Today, there are approximately 850 Royal Warrants, with some companies holding more than one, many of whom have a long history built up over centuries, delivering services to the British Royal family.

RIGBY & PELLER

GRANTED IN 1960 Rigby & Peller is one of the UKs leading luxury retailers of fine lingerie and is universally recognised as a brand synonymous with style, quality and service. Rigby & Peller were originally granted the Royal Warrant in 1960, an honour that is now held by June Kenton, who was personally granted the Warrant by HM The Queen in 1982.

BRONNLEY
GRANTED IN 1955 Founded in 1884, Bronnley is a leading maker of fine quality British soaps, toiletries and fragrances. Having received its Royal Warrant to HM The Queen in 1955, Bronnley is best known for its use of natural ingredients almond oil, herb, flower and tree extracts, and for its traditional methods and recipes that are still in use today.

PENHALIGONS
GRANTED IN 1956 & 1987 Established in 1870 by Englishman, William Penhaligon in an era of Victorian decadence, this exclusive perfumer still creates its scents in England, using the finest rare ingredients, from hand-squeezed bergamot to jasmine at twice the price of gold. HRH The Duke of Edinburgh granted a warrant 1956 and HRH The Prince of Wales granted a warrant in 1987.

HOUSE OF FRASER

GRANTED IN 1969

Department Store Group House of Fraser is the embodiment British retail heritage. Established originally in Glasgow in 1849 as Arthur and Fraser, the Group has expanded through acquiring established British department stores such as Army and Navy, Beatties, Dickins & Jones, Jenners, Rackhams and Kendals, some of which still retain their original names. The Royal Warrant has been within the Group since around the turn of the century, awarded to individual stores before they belonged to House of Fraser. In 1969 House of Fraser itself was awarded the Royal Warrant as Outfitters and Suppliers of Household Goods an accolade it continues to hold, and you can see the Royal Crest emblazoned on each and every one of the distinctive House of Fraser carrier bags.

Other well known Keenpac customers with Royal Warrants

J. FLORIS
GRANTED IN 1971 & 1984 Floris has been creating exquisite perfumes and toiletries for its highly select clientele since 1730. Having been granted its first Royal Warrant as Smooth Pointed Comb-makers to the newly appointed King George IV in 1820, since then, the company has held no less than 16 Royal Warrants, now proudly displayed at their Jermyn Street headquarters. Today Floris holds two Royal Warrants; providing its collection of fine fragrances and toiletries to HM The Queen and HRH The Prince of Wales.

SELFRIDGES
GRANTED IN 2001

Suppliers of Food and Household Goods HM The Queen - Master of the Household Manufacturers of Cosmetics HM The Queen - Master of the Household Protective Headwear Manufacturer HM The Queen - The Royal Mews Manufacturer of Men's Footwear HM The Queen - Master of the Household

GIEVES & HAWKES

GRANTED IN 1955

Livery & Military Tailors HM The Queen - The Lord Chamberlain's Office Naval Tailors and Outfitters HRH The Duke of Edinburgh Tailors and Outfitters HRH The Prince of Wales Manufacturers of Outdoor Clothing HM The Queen - Master of the Household Manufacturers of Outdoor Clothing HRH The Duke of Edinburgh

ELIZABETH ARDEN
GRANTED IN 1962

GRANTED IN 1955

CHARLES OWEN
GRANTED IN 1982

GRANTED IN 1984

LOAKE BROS
GRANTED IN 2007

MUSTO
GRANTED IN 2010

GRANTED IN 2010

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