Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Self-Management Skills
In Organizations
November, 2007
Q.1- Does organization believe that the following consequences result from high self-esteem levels of your
employees:
Check the relevant ones:
□ Improved efficiency and effectiveness at performing assigned tasks
□ A sense of belonging and a friendly atmosphere
□ A sense of fulfillment and respect by the employees, motivating them to do even better
□ An organization wide effect resulting in overall improved
□ Others (please specify)_______________________________________________
__________________________________________________________________
Q.2- What steps does your organization take to ensure that its employees self esteem remains secure/ unhurt?
Q.3- How does your organization treat a high self-esteemed person / If a person does superior work for the
organization how will he be rewarded by an organization?
Q.4- How can a high self-esteemed person be beneficial for the organization?
Q.5- How do you develop self esteem in your employees within the organization?
□ by arranging workshops & seminars
□ by arranging games, parties
□ by appreciating the employees on the success of organization
□ Others (please specify)_______________________________________________
__________________________________________________________________
POSITIVE THINKING
Q.8- How does your organization encourage their employees towards positive thinking?
□ Workshops / seminars
□ Giving incentives
□ Motivate them
□ Training programs
□ Others (please specify)_______________________________________________
__________________________________________________________________
Q.9- Your organization believes in positive thinking and promotes it in the organizational culture through?
Q.10- Which forms of positive encouragement does your organization employ to reinforce positive thinking?
Q.11- How does positive thinking make your organization a competitive one?
□ Creates a mental state of confidence and strength
□ Creates a vibrant entrepreneurial organization
□ Makes the organization more resilient
□ Others (please specify)_______________________________________________
__________________________________________________________________
Stress Management
Q.12- How does your organization work to reduce the stress level?
□ Motivate them.
□ Offer relaxation training.
□ Offer Entertainment Programs.
□ Others (please specify)_______________________________________________
__________________________________________________________________
□ Union
□ Govt. / Legislation
□ Suppliers / Buyers
□ Customers
□ Others (Please specify)_______________________________________________
__________________________________________________________________
Q.14- What signs of stress are found in your organization within employees?
TIME MANAGEMENT
□ Warn them
□ Deduct their salary
□ Fire them
□ Others (Please specify)_______________________________________________
__________________________________________________________________
Q.20- Which time management technique would be best to control business operations in your organization?
□ The set time method
□ The Swiss cheese approach
□ Others (Please Specify)_______________________________________________
__________________________________________________________________
CONFLICT MANAGEMENT
□ Intrapersonal
□ Interpersonal
□ Inter-group
□ Others (Please specify)_______________________________________________
__________________________________________________________________
Q.24- which of the conflict resolution technique is most frequently used in your organization?
□ avoiding
□ with holding or with drawing
□ smoothing over or resuming
□ accommodating
□ forcing
□ competing
□ bargaining/negotiating
□ Problem solving
□ Other (Please Specify)________________________________________________
Q.26- How does your organization intentionally build relationships with all subordinates to minimize conflicts?
□ Regularly hold management meetings, for example, every month, to communicate new initiatives and status of
current programs
□ Meet at least once a month alone with them in office
□ Ask about accomplishments, challenges and issues
□ Consider an anonymous suggestion box in which employees can provide suggestions
□ Others (please specify)_______________________________________________
__________________________________________________________________
Q.27- How does your organization develop procedures for routine tasks and include the employees' input?
□ Have employees write procedures when possible and appropriate.
□ Get employees' review of the procedures.
□ Distribute the procedures.
□ Train employees about the procedures
□ Others (please specify)_______________________________________________
__________________________________________________________________
Q.28- What steps does your organization take, if the situation remains a conflict?
□ Present the issue to the supervisor
□ Consider seeking a third party to mediate
□ Conclude if the other person’s behavior conflicts with policies and procedures in the organization
□ Others (please specify) _______________________________________________
__________________________________________________________________
HABIT
Q.30- How do the employee in your organization counter the bad habits with good habits?
□ Punctuality
□ Positive thinking
□ Performing other task
□ Caring of others
□ Highlight a Problem but Bring Solutions
Q.32- what is the most annoying habit of your employees in your organization?
□ Yes
By ignoring them
By telling them not to smoke
By telling them to go in smokers area
If other please specify__________________________________________
□ No
Q.34- Which Sticker your organization paste in front of every employee’s desk for keeping them healthy and
within ethics?
Q.35- Do employees of your organization have a habit of coming late after the break?
□ Yes! Always
□ Never
□ Sometimes
□ Others (Please specify)_______________________________________________
__________________________________________________________________
Q.36- What does your organization do when a problem arises and a decision has to be made?
□ Mediator
□ Arbitrator
□ Conciliator
□ Consultant
□ Others (Please specify)_______________________________________________
__________________________________________________________________
Q.38- Which negotiation strategy does your organization prefer when conflict rises?
□ Win, win
□ Win, lose
□ Others (Please specify)_______________________________________________
__________________________________________________________________
Q.39- Which is the most commonly used negotiation strategy practiced in your organization?
□ Distributive
□ Integrative
□ Others (Please specify)_______________________________________________
__________________________________________________________________
Q.40- When dealing with customers, what negotiation tactics does your organization use?
□ Concession patterns
□ Offer something extra
□ Others (Please specify)_______________________________________________
__________________________________________________________________
Q.42- How do negotiation skills help your organization in making decision while business negotiations are
increasingly complex? How does your organization cope up with this challenge?
□ Understand the dynamics of multiparty negotiations and know how to approach them
□ Recognize the impact of cross-cultural and global difficulties and be prepared to resolve them
□ Prepare for complex scenarios in order to defend positions successfully when up against hard negotiators
□ Explore ways to change negotiation styles to achieve the best results
□ Understand conflict and know how to deal with it
□ Others (please specify)______________________________________________
Q.43- In your organization, which decision making model is used while making a decision?
□ Problem clarity
□ Known options
□ Constant preference
□ Evaluation
□ Others (Please specify)_______________________________________________
__________________________________________________________________
LEADERSHIP AND TEAMWORK
Q.44- Which kind of leadership is used within your organization?
□ Authoritarian
□ Participative
□ Delegate
□ Others (Please Specify)_______________________________________________
__________________________________________________________________
Q.46- What are the most common ways by which organization develops leadership skills?
□ Mentoring
□ Training program
□ External training seminars
□ Other (please specify)________________________________________________
__________________________________________________________________
Q.47- What is the top challenge for being an effective leader in your organization?
□ Communicating effectively
□ Keeping an eye on the target
□ Maintaining energy levels
□ Others (Please Specify)_______________________________________________
__________________________________________________________________
Q.48- How are team members trained to improve their skills in your organization?
Q.49- How does your organization improve the performance of its team?
□ Team motivation
□ Trust
□ Goal motivation
□ Others(Please Specify)_______________________________________________
__________________________________________________________________
Q.50- Which team building program works best within your organization?
Q.51- In your organization which step would be best in building effective teams?
Q.52- which is the basic approach in building effective and efficient team in your organization?
□ Training
□ Delegating
□ Motivation
□ Others(Please Specify)________________________________________________
__________________________________________________________________
Q.55- How does your organization help its employees to build and enhance their effective interpersonal
communication skills?
□ Active listening
□ b) Give and receive workplace criticism constructively. (Giving and receiving criticism)
□ Dealing with different personality types (Communicate/dealing more effectively with different types of people)
□ Nonverbal communication
□ Use body language techniques to reinforce the meaning of what you say
□ All of them
□ Others (please specify)
__________________________________________________________________
Q.56- How does your organization improve their business communication to increase its employees’
interpersonal skills?
□ Deliver better customer service through improved interdepartmental cooperation and business
communication
□ Understand the importance of viewing challenges from the other team's perspective
□ Develop a customized action plan to improve cross-functional business communication in your workplace
□ Use diagnostic tools and evaluate the implications of your behavioral strengths and weaknesses for business
communication
□ Increase the positive impact in your behavior to associate with those in other functions
□ Others (please specify)__________________________________________________
__________________________________________________________________
Q.57- How does your organization build stronger work relationship among its employees in terms of
communication?
□ By taking the responsibility to communicate new ideas
□ Break down the barriers that stand between team cooperation and organizational effectiveness
□ Use upward communication and downward communication to create new opportunities within your organization
□ Build esprit in groups and productive workplace relationships
□ Reduce frustration through upward communication and downward communication to build cooperation between
different silos
□ Others (please specify)_______________________________________________
__________________________________________________________________
Q.58- Does your organization offers practical practice of communication and adaptive strategies for
interpersonal communication though?
Q.59- What are the most common communication methods which your organization uses for internal
communication?
□ Memo
□ Email
□ Electronic Bulletin
□ Message Board
□ Others (Please specify)_______________________________________________
__________________________________________________________________
Q.60- What are the most common communication methods that your organization uses for external
communication?
□ Phone
□ Letter
□ Fax
□ Email
□ Internet
□ Others (Please specify)_______________________________________________
__________________________________________________________________
Q.61- What are the barriers that distress effective interpersonal communication in the organization?
□ Filtering
□ Emotion
□ Information overload
□ Defensiveness
□ Language
□ National culture
□ Others (Please specify)________________________________________________
__________________________________________________________________
Q.62- Which is the most frequent way that your organization uses to overcome the barriers of inter-personal
communication?
□ Encourage
□ Positive feedback
□ Giving incentives
□ Others (Please specify)_______________________________________________
__________________________________________________________________
Q.64- What general problems occur within your employees by which they get de-motivated?
□ Family matter
□ Money problem
□ Conflict between two employees
□ Others (Please specify) ______________________________________________
□ By cash reward
□ By giving compliments
□ By selecting best employee of the month
□ By sending him on trip
□ Other (please specify) _______________________________________________
Q.66- Your organization gives top priority to increase its performance through?
□ Coordination
□ Hard work
□ Consistency
□ Goal oriented approach
□ Others (please specify) _____________________________________________
Q.67- Which quality does your organization seeks in their employee’s for good performance?
Q.68- How your organization take charge for professional and personal development of its employees?
Q.69- How does organization motivate employees for enhancing their skills to build a career?
□ Increase Salary
□ Give Incentive
□ Acknowledge his work
□ Others (Please specify)_______________________________________________
__________________________________________________________________
Q.70- If your organization has NOT used career services at all, indicate the reason(s) by checking the items
below?
□ Organization
□ Manager and organization
□ Manager, organization and employee
□ Others please specify_______________________________________________
□ Provide a job and compensation structure that supports the organization's goals and allows for individual
development and growth
□ Provides time and available funding for development activities
□ Use the knowledge, skills and abilities of each employee to support organizational objectives
□ Develop a proactive approach to meet future staffing needs
□ Others (please specify) _______________________________________________
□ Holding a meeting
□ Inviting them on dinner
□ Others (please specify) _______________________________________________
Q.74- What is the procedure if employee wants to discuss about his career plans?
□ Walk in procedure
□ Suggestion box
□ Invite them on dinner
□ Others (please specify) _______________________________________________
□ Procedures
□ Employee
□ Union
□ Others (Please specify) _______________________________________________
__________________________________________________________________
Q.76- How does your organization plan the strategies to solve a problem?
Q.77- How does organization increase problem solving skills of its employee?
□ By motivating them
□ By sending them on seminars
□ By educating
□ Others (Please specify) _______________________________________________
__________________________________________________________________
_____________________
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