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Assessment of Application of

Self-Management Skills
In Organizations

Respondent’s Name: _____________________


Organization: _____________________
Designation: _____________________
Interviewer: _____________________
Registration No: _____________________

November, 2007

Defence View, Shaheed-e-Millat Road (Ext.) Karachi-75500


UAN: +92(21) 111-264-264
Fax: +92(21) 5894806
Email: info@iqra.edu.pk
COVER LETTER
SELF ESTEEM

Q.1- Does organization believe that the following consequences result from high self-esteem levels of your
employees:
Check the relevant ones:
□ Improved efficiency and effectiveness at performing assigned tasks
□ A sense of belonging and a friendly atmosphere
□ A sense of fulfillment and respect by the employees, motivating them to do even better
□ An organization wide effect resulting in overall improved
□ Others (please specify)_______________________________________________
__________________________________________________________________

Q.2- What steps does your organization take to ensure that its employees self esteem remains secure/ unhurt?

□ By informing employees about organizations, success and progress


□ By encouraging your workers on their good work
□ By throwing parties for employees for their good work
□ By respecting the advises of the employees
□ Others (please specify)_______________________________________________
□ __________________________________________________________________

Q.3- How does your organization treat a high self-esteemed person / If a person does superior work for the
organization how will he be rewarded by an organization?

□ He is praised by the organization


□ He is offered salary bonuses
□ He is promoted by the organization
□ Others (please specify)_______________________________________________
__________________________________________________________________

Q.4- How can a high self-esteemed person be beneficial for the organization?

□ In increasing the outputs


□ Increasing the organization’s reputation
□ Striving best for organization’s goals
□ Others (please specify)_______________________________________________
__________________________________________________________________

Q.5- How do you develop self esteem in your employees within the organization?
□ by arranging workshops & seminars
□ by arranging games, parties
□ by appreciating the employees on the success of organization
□ Others (please specify)_______________________________________________
__________________________________________________________________

Q.6- How is an employee with low self-esteem motivated in your organization?


□ By assigning him tasks
□ By encouraging him
□ By arranging social parties, games & discussion
□ By treating mistake as opportunities for learning
□ Others (please specify)_______________________________________________
__________________________________________________________________
Q.7- What steps does your organization take to ensure that its employees self-esteem
Remains secure / unhurt?
□ By offering opportunities for learning and upgrading of skills
□ By providing a sense of belonging and a friendly atmosphere to the employees
□ By giving a sense of fulfillment and respect by the employees, motivating them
□ If someone does superior work, invite him or her to tell others how they do it
□ Others (please specify)_______________________________________________
__________________________________________________________________

POSITIVE THINKING

Q.8- How does your organization encourage their employees towards positive thinking?

□ Workshops / seminars
□ Giving incentives
□ Motivate them
□ Training programs
□ Others (please specify)_______________________________________________
__________________________________________________________________

Q.9- Your organization believes in positive thinking and promotes it in the organizational culture through?

□ Incentive and pay schemes


□ Intrinsic motivators like personal cognates’ and acknowledgements
□ A combination of both 1 & 2
□ Others (please specify)_______________________________________________
__________________________________________________________________

Q.10- Which forms of positive encouragement does your organization employ to reinforce positive thinking?

□ pat on the back


□ Certificates of acknowledgement
□ Extensive motivation (money and incentives)
□ Others (please specify)_______________________________________________
__________________________________________________________________

Q.11- How does positive thinking make your organization a competitive one?
□ Creates a mental state of confidence and strength
□ Creates a vibrant entrepreneurial organization
□ Makes the organization more resilient
□ Others (please specify)_______________________________________________
__________________________________________________________________

Stress Management

Q.12- How does your organization work to reduce the stress level?

□ Motivate them.
□ Offer relaxation training.
□ Offer Entertainment Programs.
□ Others (please specify)_______________________________________________
__________________________________________________________________

Q.13- What factors generally create stress in your organization?

□ Union
□ Govt. / Legislation
□ Suppliers / Buyers
□ Customers
□ Others (Please specify)_______________________________________________
__________________________________________________________________

Q.14- What signs of stress are found in your organization within employees?

□ Employee’s become irritable and intolerant of even minor disturbances


□ Feel frustrated, lose temper more often, and yell at others for no reason
□ Feel exhausted all the time
□ Find it difficult to focus or focus on tasks
□ Others (Please specify)_______________________________________________
__________________________________________________________________

TIME MANAGEMENT

Q.15- Which strategy is frequently used in an organization to manage time?


□ Scheduling
□ Time limits
□ Priorities
□ Others (Please specify)_______________________________________________
__________________________________________________________________

Q.16- What should be an organization policy for late comers?

□ Warn them
□ Deduct their salary
□ Fire them
□ Others (Please specify)_______________________________________________
__________________________________________________________________

Q.17- Which forms of procrastination is frequently practiced within your organization?

□ Ignoring the task


□ Overestimating abilities
□ Poor performance
□ Others (Please Specify)_______________________________________________
__________________________________________________________________

Q.18- why do people within your organization procrastinate?

□ Interest in external activities


□ Working in wrong task
□ Doing urgent task
□ Others (Please Specify)______________________________________________
__________________________________________________________________

Q.19- How does your organization overcome procrastination?


□ Keeping deadlines
□ Dividing jobs
□ Commit to be on time
□ Others (Please Specify)_______________________________________________
__________________________________________________________________

Q.20- Which time management technique would be best to control business operations in your organization?
□ The set time method
□ The Swiss cheese approach
□ Others (Please Specify)_______________________________________________
__________________________________________________________________

Q.21- How does your organization manage its time?

□ maximum output in minimum input


□ to decrease work load
□ in case of decline in market share
□ others (please specify)________________________________________________
__________________________________________________________________

CONFLICT MANAGEMENT

Q.22- What type of conflict does your organization face usually?

□ Intrapersonal
□ Interpersonal
□ Inter-group
□ Others (Please specify)_______________________________________________
__________________________________________________________________

Q.23- what is the best mode to resolve a conflict in your organization?


□ defensive mode
□ compromise mode
□ creative problems solving mode
□ Others (please specify)_______________________________________________
__________________________________________________________________

Q.24- which of the conflict resolution technique is most frequently used in your organization?
□ avoiding
□ with holding or with drawing
□ smoothing over or resuming
□ accommodating
□ forcing
□ competing
□ bargaining/negotiating
□ Problem solving
□ Other (Please Specify)________________________________________________

Q.25- How does organization resolve the causes of conflict?


□ promote the development of sound and stable labor-management relations
□ Offer a practical way to resolve disputes and preserve relationships
□ Prevent or minimize work stoppages by assisting in parties settling their disputes through an empowering process
□ A combination of a, b & c
□ Others (please specify)_______________________________________________
__________________________________________________________________

Q.26- How does your organization intentionally build relationships with all subordinates to minimize conflicts?
□ Regularly hold management meetings, for example, every month, to communicate new initiatives and status of
current programs
□ Meet at least once a month alone with them in office
□ Ask about accomplishments, challenges and issues
□ Consider an anonymous suggestion box in which employees can provide suggestions
□ Others (please specify)_______________________________________________
__________________________________________________________________

Q.27- How does your organization develop procedures for routine tasks and include the employees' input?
□ Have employees write procedures when possible and appropriate.
□ Get employees' review of the procedures.
□ Distribute the procedures.
□ Train employees about the procedures
□ Others (please specify)_______________________________________________
__________________________________________________________________

Q.28- What steps does your organization take, if the situation remains a conflict?
□ Present the issue to the supervisor
□ Consider seeking a third party to mediate
□ Conclude if the other person’s behavior conflicts with policies and procedures in the organization
□ Others (please specify) _______________________________________________
__________________________________________________________________

HABIT

Q.29- Which is the most common habit of employees of your organization?


□ Reading newspaper.
□ Busy with the task.
□ Chit Chats with other employees.
□ Using internet.
□ wasting papers and other stationary
□ coming late after lunch
□ Others ( Please Specify)______________________________________________
__________________________________________________________________

Q.30- How do the employee in your organization counter the bad habits with good habits?

□ Sharing the problems with their colleagues to control on it


□ Always stay with the bad habits
□ Fell positive so that you get rid of bad habit
□ Others (Please Mention)______________________________________________
__________________________________________________________________

Q.31- Which good habits are generally seen in your organization?

□ Punctuality
□ Positive thinking
□ Performing other task
□ Caring of others
□ Highlight a Problem but Bring Solutions

Q.32- what is the most annoying habit of your employees in your organization?

□ Bad manners/lack of courtesy


□ Shirking office duties
□ People who say they will do a job, but then do not
□ Talking too loudly on the phone
□ People that moan/sigh constantly
□ Pinching other peoples office equipment
□ Bad personal hygiene
□ Messy kitchen/people not doing the washing up
□ People who talk constantly about weekend plans
□ Singing along to the radio
□ If other Specify _______________________________________________
____________________________________________________________

Q.33- Does your organization take action for smokers?

□ Yes

 By ignoring them
 By telling them not to smoke
 By telling them to go in smokers area
 If other please specify__________________________________________

□ No

 Because its not written in the policy


 Because it doesn’t affect your working environment
 If other please specify ____________________________________________

Q.34- Which Sticker your organization paste in front of every employee’s desk for keeping them healthy and
within ethics?

□ Choose healthy snacks.


□ Small Snack.
□ Don’t eat at your desk

Q.35- Do employees of your organization have a habit of coming late after the break?

□ Yes! Always
□ Never
□ Sometimes
□ Others (Please specify)_______________________________________________
__________________________________________________________________

DECISION MAKING AND NEGOTIATION

Q.36- What does your organization do when a problem arises and a decision has to be made?

□ Consult the employees


□ Consult a third party
□ Takes decisions without consulting anyone
□ Others (Please specify)_______________________________________________
__________________________________________________________________

Q.37- In your organization, which third party negotiation works best?

□ Mediator
□ Arbitrator
□ Conciliator
□ Consultant
□ Others (Please specify)_______________________________________________
__________________________________________________________________

Q.38- Which negotiation strategy does your organization prefer when conflict rises?

□ Win, win
□ Win, lose
□ Others (Please specify)_______________________________________________
__________________________________________________________________

Q.39- Which is the most commonly used negotiation strategy practiced in your organization?
□ Distributive
□ Integrative
□ Others (Please specify)_______________________________________________
__________________________________________________________________

Q.40- When dealing with customers, what negotiation tactics does your organization use?

□ Concession patterns
□ Offer something extra
□ Others (Please specify)_______________________________________________
__________________________________________________________________

Q.41- How does your organization gain the negotiating skills?


□ Develop an effective plan and strategy for any negotiation
□ Know what behavior to adapt at each stage of the negotiation
□ Adjust your communication style to achieve desired
□ Recognize and counter the most common negotiating plan
□ Move from “no” to “maybe” to “yes”
□ Know when—and when not—to negotiate
□ Apply effective negotiating skills face-to-face, on the phone or through e-mail and other media
□ A combination of all
□ Others (please specify)_______________________________________________
__________________________________________________________________

Q.42- How do negotiation skills help your organization in making decision while business negotiations are
increasingly complex? How does your organization cope up with this challenge?

□ Understand the dynamics of multiparty negotiations and know how to approach them
□ Recognize the impact of cross-cultural and global difficulties and be prepared to resolve them
□ Prepare for complex scenarios in order to defend positions successfully when up against hard negotiators
□ Explore ways to change negotiation styles to achieve the best results
□ Understand conflict and know how to deal with it
□ Others (please specify)______________________________________________

Q.43- In your organization, which decision making model is used while making a decision?

□ Problem clarity
□ Known options
□ Constant preference
□ Evaluation
□ Others (Please specify)_______________________________________________
__________________________________________________________________
LEADERSHIP AND TEAMWORK
Q.44- Which kind of leadership is used within your organization?

□ Development oriented leadership


□ Charismatic leadership
□ Transactional leadership
□ Others (Please Specify)_______________________________________________
__________________________________________________________________

Q.45- Which leadership approach is practiced frequently within an organization?

□ Authoritarian
□ Participative
□ Delegate
□ Others (Please Specify)_______________________________________________
__________________________________________________________________

Q.46- What are the most common ways by which organization develops leadership skills?

□ Mentoring
□ Training program
□ External training seminars
□ Other (please specify)________________________________________________
__________________________________________________________________

Q.47- What is the top challenge for being an effective leader in your organization?

□ Communicating effectively
□ Keeping an eye on the target
□ Maintaining energy levels
□ Others (Please Specify)_______________________________________________
__________________________________________________________________

Q.48- How are team members trained to improve their skills in your organization?

□ Training sessions as a group


□ Individual bases
□ Practical transactions
□ Others(Please Specify)_______________________________________________
__________________________________________________________________

Q.49- How does your organization improve the performance of its team?

□ Team motivation
□ Trust
□ Goal motivation
□ Others(Please Specify)_______________________________________________
__________________________________________________________________

Q.50- Which team building program works best within your organization?

□ Team functioning analysis


□ Interaction process analysis
□ Others(Please Specify)_______________________________________________
__________________________________________________________________

Q.51- In your organization which step would be best in building effective teams?

□ Measure the current effectiveness of your team


□ create a vision of a highly successful team
□ communicate effectively
□ Others (Please Specify) _________________________________________________
____________________________________________________________________

Q.52- which is the basic approach in building effective and efficient team in your organization?
□ Training
□ Delegating
□ Motivation
□ Others(Please Specify)________________________________________________
__________________________________________________________________

Q.54- What types of team exist in your organization?


□ Virtual
□ Problem Solving
□ Self Managed
□ Other (Please Specify)___________________________________________________

INTERPERSONAL & COMMUNICATION SKILLS

Q.55- How does your organization help its employees to build and enhance their effective interpersonal
communication skills?
□ Active listening
□ b) Give and receive workplace criticism constructively. (Giving and receiving criticism)
□ Dealing with different personality types (Communicate/dealing more effectively with different types of people)
□ Nonverbal communication
□ Use body language techniques to reinforce the meaning of what you say
□ All of them
□ Others (please specify)
__________________________________________________________________

Q.56- How does your organization improve their business communication to increase its employees’
interpersonal skills?
□ Deliver better customer service through improved interdepartmental cooperation and business
communication
□ Understand the importance of viewing challenges from the other team's perspective
□ Develop a customized action plan to improve cross-functional business communication in your workplace
□ Use diagnostic tools and evaluate the implications of your behavioral strengths and weaknesses for business
communication
□ Increase the positive impact in your behavior to associate with those in other functions
□ Others (please specify)__________________________________________________
__________________________________________________________________

Q.57- How does your organization build stronger work relationship among its employees in terms of
communication?
□ By taking the responsibility to communicate new ideas
□ Break down the barriers that stand between team cooperation and organizational effectiveness
□ Use upward communication and downward communication to create new opportunities within your organization
□ Build esprit in groups and productive workplace relationships
□ Reduce frustration through upward communication and downward communication to build cooperation between
different silos
□ Others (please specify)_______________________________________________
__________________________________________________________________

Q.58- Does your organization offers practical practice of communication and adaptive strategies for
interpersonal communication though?

□ Gain recognition by showing managerial effectiveness, leadership and creativity


□ Innovations and better ways to get the work accomplished
□ Enhance productivity by gaining support and commitment
□ Others (please specify)_______________________________________________
__________________________________________________________________

Q.59- What are the most common communication methods which your organization uses for internal
communication?

□ Memo
□ Email
□ Electronic Bulletin
□ Message Board
□ Others (Please specify)_______________________________________________
__________________________________________________________________

Q.60- What are the most common communication methods that your organization uses for external
communication?

□ Phone
□ Letter
□ Fax
□ Email
□ Internet
□ Others (Please specify)_______________________________________________
__________________________________________________________________

Q.61- What are the barriers that distress effective interpersonal communication in the organization?

□ Filtering
□ Emotion
□ Information overload
□ Defensiveness
□ Language
□ National culture
□ Others (Please specify)________________________________________________
__________________________________________________________________

Q.62- Which is the most frequent way that your organization uses to overcome the barriers of inter-personal
communication?

□ Use feed back


□ Simplify language
□ Listen activity
□ Constrain emotions
□ Watch non-verbal cause
□ Others (Please specify)_______________________________________________
__________________________________________________________________

MOTIVATION AND PERFORMANCE


Q.63- How organization motivate its employees to improve their performance after a failure?

□ Encourage
□ Positive feedback
□ Giving incentives
□ Others (Please specify)_______________________________________________
__________________________________________________________________

Q.64- What general problems occur within your employees by which they get de-motivated?

□ Family matter
□ Money problem
□ Conflict between two employees
□ Others (Please specify) ______________________________________________

Q.65- How does your organization motivate its employee?

□ By cash reward
□ By giving compliments
□ By selecting best employee of the month
□ By sending him on trip
□ Other (please specify) _______________________________________________

Q.66- Your organization gives top priority to increase its performance through?

□ Coordination
□ Hard work
□ Consistency
□ Goal oriented approach
□ Others (please specify) _____________________________________________

Q.67- Which quality does your organization seeks in their employee’s for good performance?

□ Try to be happy at work


□ Take responsibility for knowing what is happening at work
□ Feedback frequently
□ Make commitment which he can keep
□ Avoid negativity
□ Practice professional charge
□ Others (please specify) _____________________________________________

Q.68- How your organization take charge for professional and personal development of its employees?

□ By improving his professional skills


□ To gaining new/different perspective
□ learning foreign languages
□ making them perform better
□ Others (please specify) ______________________________________________

CAREER PLANNING AND BUSINESS ETIQUETTES

Q.69- How does organization motivate employees for enhancing their skills to build a career?

□ Increase Salary
□ Give Incentive
□ Acknowledge his work
□ Others (Please specify)_______________________________________________
__________________________________________________________________

Q.70- If your organization has NOT used career services at all, indicate the reason(s) by checking the items
below?

□ Not aware of services


□ Employees know what I want to do and how to do it
□ Not yet a priority for me
□ Getting help/advice from someone
□ Heard career services is not very helpful outside career services
□ Others (Please Specify) ____________________________________________
________________________________________________________________

Q.71- Who is responsible for career planning of employee?

□ Organization
□ Manager and organization
□ Manager, organization and employee
□ Others please specify_______________________________________________

Q.72- How does your organization help in career planning of employees?

□ Provide a job and compensation structure that supports the organization's goals and allows for individual
development and growth
□ Provides time and available funding for development activities
□ Use the knowledge, skills and abilities of each employee to support organizational objectives
□ Develop a proactive approach to meet future staffing needs
□ Others (please specify) _______________________________________________

Q.73- How your organization interacts with its stake holders?

□ Holding a meeting
□ Inviting them on dinner
□ Others (please specify) _______________________________________________

Q.74- What is the procedure if employee wants to discuss about his career plans?

□ Walk in procedure
□ Suggestion box
□ Invite them on dinner
□ Others (please specify) _______________________________________________

SITUATION AND PROBLEM MANAGEMENT

Q.75- When are the major sources of problems?

□ Procedures
□ Employee
□ Union
□ Others (Please specify) _______________________________________________
__________________________________________________________________

Q.76- How does your organization plan the strategies to solve a problem?

□ By keeping in mind the customer’s interest.


□ By keeping in mind the organizations interest.
□ Others (Please specify) _______________________________________________
__________________________________________________________________

Q.77- How does organization increase problem solving skills of its employee?

□ By motivating them
□ By sending them on seminars
□ By educating
□ Others (Please specify) _______________________________________________
__________________________________________________________________

_____________________
Signature

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