Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Pass Papers
BBA - 113 Business Economics-I
40 10 50 2 hrs
BBA - 114 Business Statistics-I
40 10 50 2 hrs
BBA - 115 Business Law-I
40 10 50 2 hrs
BBA - 116 Marketing Management-I
40 10 50 2 hrs
BBA - 117 Financial Accounting-I
40 10 50 2 hrs
BBA - 118 Computer for Theory 20 05 25 2 hrs
Management-I Practical 20 05 25 2 hrs
Total 400
Pass Papers
BBA - 123 Business Economics-II
40 10 50 2 hrs
BBA - 124 Business Statistics-II
40 10 50 2 hrs
BBA - 125 Business Law-II
40 10 50 2 hrs
BBA - 126 Marketing Management-II
40 10 50 2 hrs
BBA - 127 Financial Accounting-II
40 10 50 2 hrs
BBA - 128 Computer for Theory 20 05 25 2 hrs
Management-II Practical 20 05 25 2 hrs
Total 400
1
SECOND YEAR (SEMESTER-III)
2
THIRD YEAR (SEMESTER-V)
3
THIRD YEAR (SEMESTER-VI)
4
SEMESTER-I
BUSINESS COMMUNICATION-I
(BBA - 111)
UNIT-1
Introduction to Communication:
Meaning, definition and purpose of communication; various forms of communication;
process of communication; barriers to communication; principles of effective
communication; organizational communication.
UNIT-2
UNIT-3
5
BUSINESS ORGANISATION AND MANAGEMENT-I
( BBA - 112 )
UNIT-1
UNIT-2
UNIT-3
Recommended Books:
6
BUSINESS ECONOMICS-I
( BBA - 113 )
UNIT-1
UNIT-2
Cost Analysis: - Short run cost functions - Long run cost functions - Economies and Dis-
economies of scale. Break-even Analysis; Pricing Strategies; Pricing under Different
Market Structures: - Perfect Competition - Monopoly - Monopolistic Competition -
Oligopoly
UNIT-3
Recommended Books:
7
BUSINESS STATISTICS-I
(BBA - 114)
UNIT-1
UNIT-2
Measures of Central Tendency: Introduction; The Arithmetic Mean; The Median; The
Mode; comparison between mean, median and mode; The geometric Mean; The
Harmonic Mean.
Measures of Dispersion: Introduction; The Range; The Quartile Deviation; The Mean
Deviation; The Standard Deviation; Coefficient of Variation.
UNIT-3
Recommended Books:
8
BUSINESS LAW-I
( BBA - 115 )
UNIT-1
UNIT-2
UNIT-3
Recommended Books:
9
MARKETING MANAGEMENT-I
( BBA - 116 )
UNIT-1
UNIT-2
Product: Concept; Product planning and development; Product life cycle; Product line
and product mix. Brand: Understanding a brand; Brand attributes. Packaging- Role
and function.
UNIT-3
Recommended Books:
10
FINANCIAL ACCOUTING-I
(BBA - 117)
UNIT-1
UNIT-2
UNIT-3
Recommended Books :
11
COMPUTER FOR MANAGEMENT-I
( BBA - 118 )
Theory-25
Practical-25
UNIT-1
UNIT-2
UNIT-3
Recommended Books :
12
SEMESTER-II
BUSINESS COMMUNICATION-II
(BBA - 121)
UNIT-1
UNIT-2
UNIT-3
13
BUSINESS ORGANISATION AND MANAGEMENT-II
( BBA - 122 )
UNIT-1
Planning: Concepts, Process and Types. Decision Making: Concepts and process.
Bounded Rationality, Management By Objectives, Corporate Planning; Environment
Analysis and diagnosis; Strategy formulation.
UNIT-2
UNIT-3
Recommended Books:
14
BUSINESS ECONOMICS-II
( BBA - 123 )
UNIT-1
Global Economy : Characteristics and issues; India and the global economy; Planning
Process and Economic Development in India; Industrial Policy and Resolution; Issues in
Privatization; Regulated environment.
UNIT-2
UNIT-3
Recommended Books:
15
BUSINESS STATISTICS-II
(BBA - 124)
UNIT-1
UNIT-2
UNIT-3
Recommended Books:
16
BUSINESS LAW-II
( BBA - 125 )
UNIT-1
Sale of Goods Act 1930: Formation of contracts of sale; Goods and their classification;
Price; Conditions and Warranties; Transfer of property in goods; Performance of the
contract of sales; Unpaid seller and his rights.
UNIT-2
UNIT-3
Recommended Books:
17
MARKETING MANAGEMENT-II
( BBA - 126 )
UNIT-1
UNIT-2
UNIT-3
Recommended Books:
18
FINANCIAL ACCOUTING-II
(BBA - 127)
UNIT-1
Final Accounts: Preparation of Trading and Profit and Loss Account and Balance
Sheet of Non-Corporate trading entities with important adjustments.
UNIT-2
UNIT-3
Recommended Books :
19
COMPUTER FOR MANAGEMENT-II
( BBA - 128 )
Theory-25
Practical-25
UNIT-1
UNIT-2
UNIT-3
Recommended Books :
20
BACHELOR OF BUSINESS ADMINISTRATION
COURSE STRUCTURE
21
BACHELOR OF BUSINESS ADMINISTRATION
(COURSE STRUCTURE)
(THIRD YEAR-TRADITIONAL PATTERN)
22
SECOND YEAR
23
MANAGEMENT INFORMATION SYSTEM
(BBA - 201)
Theory-50 Marks
Duration-2 hrs
UNIT-1
Introduction to Management Information System: Concept, Definition, Role and importance of MIS, MIS &
users; MIS: a support to management, MIS: organization; Decision Making: Concepts, MIS & decision making
concept; Information: Concept, classification, Collection, value, MIS & information concept; System:
Concepts, controls, types, MIS & System concepts.
UNIT-2
System Analysis & Design: Introduction, Need, System analysis of existing system & new requirement, system
development model, structured SAD, Computer system design, MIS & system analysis; Development
of MIS: Long range plans, ascertaining the class of information, Determining information requirement,
development & implementation of MIS, Management of quality in MIS, organization for development of
MIS, MIS the factors of success & failures.
UNIT-3
Applications of MIS : Applications in manufacturing sector - Introduction, personal management,
financial management, production, material, marketing management, corporate overview.
Applications in service sector : Introduction to service sector, creating a distinctive service, MIS
application in service industry.
Decision Support System: Concept, Deterministic systems, Artificial Intelligence system, knowledge base
expert system,
Enterprise Management system: EMS, ERP system, ERP basic features, Benefits of ERP, ERP selection, ERP
Implementation, EMS & MIS.
UNIT-4
UNIT-5
Client server Architecture: meaning, client-server Implementation strategies, MIS & CSA; ATM
Technology, Business process Re-engineering; Web site management: HTML; DHTML; JavaScript.
Recommended Books:
24
INDIAN SOCIETY AND CULTURE
( BBA - 202 )
UNIT-1
Indian Society:
Its Composition and Diversity; Castes and Tribes; Major religions; Little Tradition and Great Tradition
Threats to unity; Approaches to social integration.
UNIT-2
UNIT-3
UNIT -4
Culture expansion:
Overseas Trade and Commerce and its impact on South - east Asia; external impact on Indian Culture;
Hellenistic impact on art and architecture impact of Islam; Socio - religious Reform Movements; Bhakti
Movement; Brahmo Samaj and Arya Samaj.
UNIT -5
Nationalism in India:
Freedom Struggle; The role of Gandhi, Tagore, Nehru, Subhas and Jinnah.
Recommended Books:
25
QUANTITATIVE METHODS
(BBA-203)
UNIT-1
Theory of Sets: Concept of a set; Subset; Super Set; Power Set of a Set; Operation of Sets: Union;
Intersection; Symmetric difference; Complement of a Set; Properties; Demorgan’s law; Venn diagram.
Cardinality of Sets; Cartesian product of Sets.
Relations: Definition; domain; range of a relation; inverse of a relation; equivalence relation; congruence
modulo relation on the set of integers; equivalence classes.
Functions: Definition; domain; range of a function; injective; surjective and bijective functions; equality of
functions; inverse of a function; real valued functions of a real variable and their graphs; odd and even
functions.
Limit: Limit of a function; definition; left hand limit; right hand limit; infinite limit and limit at infinity;
algebra of limits; evaluation of limits (excluding trigonometric functions)
Continuity: Definition; continuity of functions like ax, log x, xn, |x|, [x], sgn(x) and ex. different method of
determination of continuity; graphic and analytical method.
UNIT-2
UNIT-3
Linear Programming Problems: Mathematical formulation; graphical solution methods; general LPP;
Simplex method: computational procedure; big M method; duality in LPP.
UNIT-4
UNIT-5
Permutation and Combination: Counting principles; permutations and combinations (with and without
repetition); restricted permutations and combinations.
Theory of probability: Definition; Basic concepts; Theorems of probability: Rule of multiplication and
addition. Types of probability; independent events; interrelationship between the conditional, joint &
marginal probabilities; Bayes theorem.
Distribution curve; binomial; poission and normal distribution.
Recommended Books:
26
ORGANISATION BEHAVIOUR & BUSINESS ETHICS
(BBA - 204)
Ethics and Business-Nature, Arguments for and against; Ethical principles in business; Management
Ethics - Nature & Value of management ethics;
Ethical values in Bhagawat Geeta, Upanishad;
Recommended Books:
27
PRODUCTION & OPERATION MANAGEMENT
(BBA - 205)
28
HUMAN RESOURCE MANAGEMENT
(BBA - 206)
Meaning & Definition, Scope, Functions & Objectives, HRM model, Evolution of HRM in
India. Planning: Meaning & Definition, Importance of HRP, Factors affecting HRP, HRP
process, Requisites for successful HRP, Barriers to HRP.
Meaning, Process, Methods of collecting job data, Problems with job analysis. Job Design: Concept,
Factors affecting job design, Techniques of job design. Recruitment: Meaning, Factors affecting,
Process, Constraints, Sources. Selection: Meaning, Role, Process, Barriers to selection. Orientation &
Placement: Meaning, Purpose, Orientation Programme, and Problems of orientation Placement.
Concept, Meaning & Definition, Objectives, Process, Methods, Merits & Problems of Performance
Appraisal / Merit Rating/. Job Evaluations: Concept, Scope, Process of Job Evaluation, Methods,
Advantages & limitations of Job Evaluation.
Concept, Principles, objectives, Theories of wages - Iron Law, Wages fund, Residual Claimant, Marginal
productivity, Bargaining theory Modern theory; Types of wages - time wage & piece wage system.
Incentive Payment: Meaning & Definition, Merits, Demerits, Pre-requisites for an effective
incentive system, Scope, Types of incentive schemes, Incentive schemes in Indian Industries, Non financial
incentive.
Concept, Nature, Importance, Approaches, Parties to IR, IR strategy, Role of HRM. Trade Unions:
Concept, Nature, Why do employees Join Unions? Strategic choices before unions, Trade Union
Movement in India.
Recommended Books:
1. HR & PM: Aswathapa (TMG)
2. HRM: Biswajit Patnaik(PHI)
3. Personnel Management: Arun Monappa, Mirza Saiyadir, TMH. C.B.
4. Personnel Management: Mamoria , Himalaya Publishing House
5. HRM: Srivastav & Venkata Raman
6. Industrial Relations: A. Monappa, TMH.
7. Essence of HRM: Mackenna & Beech
29
COST AND MANAGEMENT ACCOUNTING
(BBA - 208)
UNIT-1
Introduction to Cost and Management Accounting: Importance of Cost and Management Accounting;
Difference between Cost and Management Accounting. Cost Concepts and classifications; Elements of
Cost, Cost sheet, Accounting for material: Material Control, Pricing of material issues.
UNIT -2
Labor: Labor cost control; labor turnover: meaning, indications of low labor turnover, causes, effects and
measurement of labor turnover; Idle Time: meaning, causes and treatment; Over Time: meaning, causes and
treatment; Systems of wage payments.
Overhead: classification; absorption of Overhead; under and over absorption of Overhead.
UNIT -3
Contract Costing, Simple Process Costing (Excluding equivalent Production), and Marginal Costing
including cost- volume- profit analysis.
UNIT -4
Cost Control and Cost Reduction: Meaning of cost control; cost control process; importance of cost
control; meaning of cost reduction; importance of cost reduction; techniques of cost reduction; distinction
between cost control and cost reduction.
Budgeting and Budgetary Control: Meaning of a budget; budgeting and budgetary control; advantages of
budgeting; limitations of budgeting; types of budget; process of budgeting; fixed and flexible budget; zero base
budgeting.
Standard Costing: Introduction; standard cost and standard costing; standard costing vs. budgetary control;
analysis of variance (for Material and Labor only); advantages and limitations of standard costing.
UNIT -5
Funds flow statement: Meaning and Uses; Preparation of funds flow statement.
Cash flow statement: Meaning; Preparation of cash flow statement; Difference between funds flow and
cash flow analysis; utility and limitations of cash flow analysis.
Recommended Books:
31
THIRD YEAR
32
Banking, International Trade and
Finance
(BBA-301)
Unit - 1
Commercial Banking: Functions of Commercial Banks; Balance Sheet of a Commercial Bank; Credit
Creation; Investment Policy; Role of Commercial Banks; Prudential Norms; Exposure Norms;
AssetLiability Management Practices; Credit risk management; Country risk management.
Unit - 2
Central Banking: Functions of central bank; Credit Control-quantitative and selective measures;
Reserve Bank of India - functions and its monetary policy.
Unit - 3
Unit - 4
Exchange Rate Mechanism: Exchange Rate Quotations; Nominal, Real and Effective Exchange
Rates; Determination of Exchange Rate in the spot Market; Factors influencing exchange rate;
Exchange Rate determination in forward market; techniques of exchange rate forecasting.
Unit - 5
Foreign Direct Investments: Theories of FDI; Costs and Benefits of FDI; Strategy for FDI.
Financing of Foreign Trade: Foreign Trade Documentation; Modes of Payment in International
Trade; Methods of Trade Financing; EXIM Bank of India.
Books Recommended :
1. Indian Financial System - M. Y. Khan
2. International Financial Management -V. Sharan
3. Money Banking and International Trade - R. R. Paul (KP)
4. Money and Banking - S. Mitra
33
Computerized Accounting and
Auditing
(BBA-302)
PRACTICAL-100 MARKS
Unit - 1
Unit - 2
Simple Inventory/ Stock Management: Grouping and categorization of stock items, flexible units of
measure. Flexible invoicing. Purchase invoices, sales invoices. Physical stock verification. Stock
Transfer voucher. Purchase return and sale return. Maintaining material note.
Unit - 3
Unit - 4
The Technology Advantage of Tally: Data security. Tally audit. User defined security levels. Internal
back-up/ restores. Import and export of data and split company data.
Unit - 5
Reports: Data based reporting (cash book, bank book, ledger, accounts groups etc) Accounts
receivables and Accounts payables. Columnar reports. Trial balance, trading profit and loss, balance sheet,
ratio analysis, cash flow and funds flow statements. Sales and purchase extracts; stock query-by stock group
or stock category, item ledger, Movement analysis- for party wise/ item wise/ stock wise, location wise.
Books Recommended:
34
Investment
Management
[BBA-303 (F)]
Unit - 1
Unit - 2
Portfolio Theory: Portfolio return; portfolio risk; portfolio diversification; optimal portfolio; the
single Index model.
Capital Asset Pricing Model: Basic Assumptions; Capital Market line; Security market line; inputs
required for applying CAPM; Empirical evidence on Capital Asset pricing model.
Efficient Market Hypothesis: Random walk and search for theory; What is an efficient market?
Unit - 3
Options: How options work; Options and their pay offs just before expiration; option strategies;
factors determining option values; equity options in India.
Futures: Features of a futures contract; The Global Scene; Equity futures in India; Pricing of future
contracts; Use of futures contracts.
Unit - 5
Books Recommended :
1. Investment Analysis and Portfolio Management - Prasanna Chandra(TMH).
2. Security Analysis and Portfolio Management - Fisher and Jordan (TMH)
3. Investment Management - V. Gangadhar & G. Ramesh Babu (Anmol)
35
Indian Financial
System
[BBA-304 (F)]
Unit - 1
Financial System - An Introduction: Components of the Formal Financial System; Functions of the
Financial System; Nature and Role of Financial Institutions and Financial Markets.
Role of the Financial System in the Economy; Trends in Savings and investment; Relationship
between the financial System and Economic Growth; Reforms in the Financial System.
Unit - 2
Money market: Introduction; T-Bills, commercial Paper, Certificates of Deposits; Call Money
market; Money Market Intermediaries; Money Market Mutual Funds; Link between money market and
monetary policy in India; Tools for managing liquidity in the money market.
Capital Market: Introduction; Functions of a Capital Market; Capital Market Scams; Reforms in the
Capital market.
Unit - 3
The Primary Market: Introduction; Free Pricing Regime; Book Building; On Line IPOs; Resource
Mobilisation from International Capital Markets.
The Secondary Market: Introduction; Functions of the Secondary market; Organisation, Management
and Membership of Stock Exchanges; Listing of Securities; Trading arrangements; Trading and
Settlement; Internet Trading; Stock Market Index; Measures to boost liquidity in the Secondary
Market; Impact of Reforms and Measures on the Secondary Market activities.
Unit - 4
Unit - 5
Mutual Funds: Introduction; Types of Mutual fund schemes; Organisation of a Mutual Fund;
Association of Mutual Funds in India; Growth and performance of Mutual Funds in India.
Merchant Banking: Meaning and concepts; functions of merchant banks; role of a merchant banker;
merchant banking in India; merchant bankers regulations; government policies; merchant banking
scenario.
Financial Regulations: SEBI; RBI.
Books Recommended :
1. Indian Financial System - Bharati V. Pathak (Pearson)
2. Indian Financial System - M. Y. Khan
36
Advanced Cost and Management
Accounting
[BBA-305 (F)]
Unit - 1
Unit - 2
Uniform Costing: Meaning; features; scope; need; objectives; advantages and limitations of uniform
costing.
Inter-firm comparison: Need; meaning of inter-firm comparison; types of comparisons; advantages
and limitations of inter-firm comparison.
Unit - 3
Uniform Costing: Meaning; features; scope; need; objectives; advantages and limitations of uniform
costing.
Inter-firm comparison: Need; meaning of inter-firm comparison; types of comparisons; advantages
and limitations of inter-firm comparison.
Unit - 4
Social Cost Benefit Analysis: Concept of Social Cost Benefit Analysis; Indicators of Social
Desirability of a project;
Social Accounting: Meaning and concepts; objectives of Social Accounting; major areas of Social
Accounting; need / Benefits of Social Accounting; Social Accounting Approaches; Social Accounting
in India.
Unit - 5
Cost Audit and Management Audit: Introduction to cost audit; meaning and definition of cost
audit;
objectives of cost audit; distinction between cost audit and financial audit; Aspects of cost audit;
Advantages of cost audit; cost audit report; Introduction to Management audit; Definitions of
Management audit; objectives of management audit; scope of management audit; Need for
management audit; conducting management audit; Types of information required for management
audit.
Books Recommended:
1. Management Accounting - Principles and Practice R.K. Sharma S. K. Gupta (KP)
2. Cost Accounting- Principles and Practice Jain and Narang (KP)
37
International Financial
Management
[BBA-306 (F)]
Unit - 1
Unit - 2
Foreign Exchange Market: Distinctive features; Major participants; Spot Market; Forward Market;
Exchange rate regime and Forex market in India;
Forecasting Exchange Rates: Need for Exchange Rate forecasts; Techniques of Forecasting;
Unit - 3
Market for Currency futures: Currency Futures and currency Forward contracts; hedging in
currency futures market; Speculation with currency futures; Futures prices, Forward Prices and
expected spot prices on delivery.
Market for Currency Options: Broad features; Options Terminology; gains and losses of the option
traders; Options Pricing; Hedging with Currency options; Speculation with currency options.
Unit - 4
Unit - 5
Books Recommended:
1. International Financial Management-Vyuptakesh.Sharan (PHI)
2. International Financial Management Text and Cases - V.K.Bhalla (Anmol)
3. International Financial Management - P. G. Apte (TMG)
38
Corporate
Accounting
[BBA-307 (F)]
Unit - 1
Issue and forfeiture of Shares: Introduction; Types of Companies; Share Capital; Types of Share;
Issue of Shares; Central Govt. Rules / SEBI Guidelines and Issue of Shares; Accounting for Issue of
shares; Calls in Advance; Cash Book; Calls in Arrears; Application and allotment account; Issue of shares
at a premium; Issue of shares at a discount; shares and stock; forfeiture and surrender of shares; Reissue of
forfeited shares.
Unit - 2
Unit - 3
Unit - 4
Consolidated Financial Statement: Definition of Parent (or Holding) and its Subsidiary; Need of
consolidated financial statements; Status of consolidated financial statements in India; Preparation of
consolidated balance sheet of holding company with one subsidiary only.
Unit - 5
Indian Accounting Standards: Introduction; Indian Accounting Standards; simple problems based on
Indian accounting standards.
39
Tax Management
[BBA-308 (F)]
Unit - 1
Unit - 2
Unit - 3
Unit - 4
Unit - 5
Books Recommended:
1. For Unit 1, Unit 2, Unit 3
Direct taxes law and practice- Singhania and Singhania (Taxmann)
2. For Unit 4 and Unit 5
Indirect taxes law and practice-V S Datey (Taxmann)
3. Indirect Tax Laws- Sareen and Sharma (KP)
40
PROJECT REPORT WITH VIVA (BBA - 309 (F))
Every student will have to do project report in any area of finance detailed in the curriculum under the guidance of
regular / guest faculty/ Industry experts. It should be research based to create new knowledge in the field. The
student shall submit the project report well before the Term - End examination. Marks will be awarded (out of 100) for
the project report after viva internally.
41
ADVERTISING MANAGEMENT
BBA-303(M)
Unit-1
Advertising Basics:
Advertising - definition, Attributes of advertising, Structure of advertising industries, Kinds of advertising,
Role of advertising in modern business world.
Advertising planning- it’s significance, Steps in advertising planning process.
Advertising Mission:
Advertising goals and objectives, The approaches to the task of objective setting- the sales school of
thought & the communicating effect school of thought, DAGMAR, Challenges to DAGMAR.
Unit-2
Advertising Money:
How much to spend? Advertising Budget process, Factors influencing the advertising budget, Advertising
budget approaches- percentage of sales method, objective task method, sales response & decay method.
Advertising Business:
The advertising manager, Organisational structure of advertising department, Functions of advertising
department, The Advertising Agency, Functions of advertising agency, Selection of an advertising agency.
Unit-3
Advertising Message:
Choosing the Advertising Message- message generation, message evaluation &
selection, message execution and message social responsibility review, The AIDA formula.
Advertising Appeals:
Meaning, Essentials of a good appeal, Classification of Advertising appeals- rational, emotional,
moral, direct & indirect.
Unit-4
Advertising Media:
Meaning of media, Commonly used media in advertising- indoor advertising media, outdoor advertising
media, direct advertising media, display advertising media, Relative merits & demerits of these media,
Choice of advertising media.
Media Planning:
Reach, Frequency, Continuity, TRP & GRP, Media selection consideration, Impact of the media, Media
scheduling.
Unit -5
Advertising Measurement:
Meaning, Reasons for measuring or testing advertising, When to test the
advertising effectiveness? Measuring effectiveness of advertising- pre testing,
concurrent testing & post testing methods.
Social aspects of Advertising:
Introduction, Consumerism, The development perspective, Ethics in advertising, Advertising &
children, Advertising & cultural values, Advertising & standard of Living.
Books Recommended:
1. Foundations of Advertising Theory and Practice: Chunawala & Sethia (HP)
2. Advertising Management: P.K. Agarwal (Pragati Prakashan)
3. Advertising: C.N. Sontaki (Kalyani Publishers)
4. Advertising made simple: Frank Jefkins (PHI)
5. Advertising Management: U.C. Mathur
42
SALES & DISTRIBUTION MANAGEMENT
BBA-304(M)
Unit-1
Sales & Distribution Strategy:
Role of sales management in marketing, Steps in designing and managing a sales force, Sales strategy,
Methods of selling, Channels of management & channel strategy, Types of channels, Channel strategy
decisions, Key issues in determining channel requirement, Knowledge about customers.
Unit-2
Salesmanship:
Personal Selling: Introduction, Changing face of personal selling, Efficacy of personal selling in marketing mix,
Steps in personal selling, Qualities of a good salesman, Buying motives, Psychology in selling.
Sales Organisation: Introduction, Role of sales administration, Role of sales organization, Developing a sales
organization, Field sales organization, Selling process.
Unit-3
Sales Display & Sales Promotion:
Introduction, Objectives, Types, Process, Role of retailers in sales displays, Sales promotion, Factors
influencing sales promotion, Tools of sales promotion, Examples of free samples sales forecasting.
Quota & territory management - Introduction, Steps, Methods, Sales quota, Importance, Types of sales
quotas, Territory management.
Sales Budgeting & Control: Introduction, significance of a sales budget, sales budget, sales control and
sales audit market share analysis.
Unit-4
Logistics:
Logistics for customer satisfaction: Introduction, Functional areas of logistics,
Logistical integration, Distribution costs.
Control and customer service: Introduction, Need for proper analysis of distribution costs, Allocation of
distribution costs, Analysis of distribution costs, Elements of total cost in physical distribution system,
Control system for efficiency, Distribution & customer satisfaction.
Unit-5
The Intermediaries:
Introduction, Channels of distribution, Objectives, Flows, Patterns, Participants, Key issues, Evolution of
retailing, Motivation of intermediaries.
Distribution Analysis, Control and Management: Scope of control, Systems concept & management,
Controlling distributor / Retailer, Tools for control, Kinds of control devices, Distribution cost control.
Books Recommended:
43
RURAL MARKETING MANAGEMENT
BBA-305(M)
Unit-1
Rural Economy:
The development exercise, Rural-Urban disparities, Diagnosis of the failure, Policy interventions required,
Rural face to reforms, Towards cyber India.
Unit-2
Unit-3
Unit-4
Unit-5
Promotion and Physical Distribution Strategy:
Promotion Strategy: Introduction, Exploring the right media mix for rural people, Profiling target audience,
Designing right promotional campaigns.
Physical Distribution strategy: Introduction, Distribution - not a problem, Channels, The old setup, The new
players, New approaches, Coverage strategy.
Books Recommended:
44
SERVICES MARKETING MANAGEMENT
BBA-306(M)
Unit-1
Unit-2
Service marketing: Conceptual Issues - II:
Extended marketing mix for services, Differentiation strategies, Demand management & productivity,
Service quality, Service strategies.
Unit-3
Unit-4
Unit-5
Books Recommended:
45
EXPORT MANAGEMENT
BBA-307(M)
Unit-1
Understanding International Trade Environment:
Need for Export Management, Nature of Export Management, Process of Export Management, Functions of
Export Manager.
Multilateral Trading system, World Trade Organisation, Implications of the Uruguay Round: The Indian
perspective, Trading agreements and market entry strategies.
Legal framework for foreign Trade of India, Preferential Trading Arrangements and India’s Exports.
Unit-2
Export Firm & India’s Foreign Trade:
Nature of export firm, Setting up an export firm, Procedure for an allotment of Importer-Exporter code
number, Registration of Export firm.
Trends in India’s export, Commodity composition of India’s exports, Target markets for select export
products and India’s competitors.
Developing export marketing plan: some practical suggestions, Starting export business: tips for export
marketing, India’s export markets.
Unit-3
Product Identification, Pricing & Payment:
Criteria for selection of product for export, Selection for item(s) for export: practical approach, Product
branding, Packaging and Packing.
Nature of pricing decision, Exporter’s margin and pricing policies, Setting price in practice.
Methods of Payment, Nature of payment terms, Advance payment, Letter of credit, Kinds of Letter of Credit.
Unit-4
Channel Strategies, Finance & Risk:
Types of marketing channels, Strategies for distribution channels, Criteria for selection of importers /
distributors.
Nature of market entry strategy, Business through agents, Opening overseas office.
Nature of export finance, General guidelines to the banks for export financing, ECGC formalities, ExportImport
bank of India.
Export risk identification, Prevention or reduction of risk, Credit risk insurance and ECGC, Cargo
insurance.
Unit-5
Import Procedure, Foreign Exchange Management and E-Commerce:
Import of unrestricted items, Import of restricted items, Import of capital goods under ECGC scheme,
Application fee for import licenses, Procedure for custom clearance, Payment of import duty, Release of
goods.
FEMA and exchange control regulations, Manner of realization of export proceeds, Period of receiving
payment, Mode of payment, Agency commission, Exchange earner’s foreign currency account.
Concept of e-commerce, Internet based e-commerce, Using e-commerce for exports, Internet as a source of trade
information.
Books Recommended:
46
CONSUMER BEHAVIOUR & MARKETING RESEARCH
BBA-308(M)
Unit-1
Consumer Behaviour Basics:
Buyer - an enigma, scope of CB, applying consumer behaviour knowledge (market opportunity analysis,
target market selection and marketing mix determination) ,CB & demarketing, CB & consumer education.
Profile of the Indian consumer: Demographic profile, literacy, geographic distribution of consumers,
consumption pattern, classification of Indian consumers based on economic status, analysis of Indian
middle class consumer.
Unit-2
Purchase Process:
Consumer decision process- the model;
Alternative evaluation- determinants of evaluation criteria, determination of
alternative forms;
Purchase decision, Purchasing patterns, Post purchase behaviour,
Consumer behaviour Model-the Howard-Sheth model.
Unit-3
Industrial Consumer Behaviour & Consumerism:
Meaning and Definition, Types of industrial consumers, Classification of industrial buyers, Participants in
industrial buying process-buying center, Basic methods and practices in industrial buying.
Consumerism: Definition, Scope, Impact on marketing practices, Public policy & consumer protection,
consumer education & research, consumer legislation, social & ethical Issues.
Unit-4
Marketing Research Basics:
Concept of Marketing Research: Concept of marketing, Concept of research, Nature of marketing research,
Objectives & Limitations of marketing research, Scope & Coverage of marketing research, Futures of good
marketing research.
Types of Marketing Research: Marketing performance research, Product research, Promotion research,
Physical distribution research, Pricing research, MR steps and MR agencies.
Unit-5
Research Design:
Definition of Research Design, types of RD, exploratory RD, conclusive research,
census method, sampling method, methods of sampling, sample size decisions, characteristics of a good
sample design.
Primary and Secondary data, methods of data collection, processing, analysis and interpretation of data,
Report writing: principles of report writing.
Books Recommended:
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PROJECT REPORT WITH VIVA (BBA - 309 (M))
Every student will have to do project report in any area of marketing detailed in the curriculum under the guidance of
regular / guest faculty/ Industry experts. It should be research based to create new knowledge in the field. The student
shall submit the project report well before the Term - End examination. Marks will be awarded (out of 100) for the
project report after viva internally.
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