INTEGRATING HUMAN ASPECTS IN PRODUCTION MANAGEMENT

Proceedings of the International Conference on Human Aspects in Production Management 5-9 October 2003, Karlsruhe, Germany.

edited by

Gert Zlch (University of Karlsruhe, Germany) Harinder S. Jagdev (UMIST, Manchester) Patricia Stock (University of Karlsruhe, Germany)

KLUWER ACADEMIC PUBLISHERS

CONTENTS

Preface

ix

PART ONE Human Resource Planning

Modelling Human Systems in Support of Process Engineering
Joseph O. Ajaefobi and Richard H. Weston Sai S. Nudurupati and Umit S. Bititci

3 17 31 45 57

Human Aspects of IT-Supported Performance Measurement System Competence and Preference-based Workplace Assignment Personnel Development and Assignment Based upon the Technology Calendar Concept Reorganising the Working Time System of a Call-Centre with Personnel-oriented Simulation

Malte L. Peters and Stephan Zelewski

Sven Rottinger and Gert Zlch

Patricia Stock and Gert Zlch

PART TWO Human Aspects in the Digital Factory

Eberhard Haller, Emmerich F. Schiller and Ingo Hartel Gert Zlch

Impact of the Digital Factory on the Production Planning Process Integrating Human Aspects into the Digital Factory Human Aspects in Manufacturing Process Management

73 85 101

Manuel Geyer and Stefan Linner

vi

PART THREE Human Aspects in Production Planning & Control

Human Factors in Production Planning and Control Human Factors Aspects in Set-Up Time Reduction Influences of Human Operators on the Logistics of Manufacturing Cells Simulation of Disassembly and Re-assembly Processes with Betadistributed operation Times Strategic Analysis of Products Related to the Integration of Human Judgement into Demand Forecasting Workplace Injury Risk Prediction and Risk Reduction Tools for Electronics Assembly Work
Hans-Peter Wiendahl, Gregor von Cieminski, Carsten Begemann and Rouven Nickel Dirk Van Goubergen and Thurmon E. Lockhart Gregor von Cieminski and Peter Nyhuis

113 127 137 147 157 173

Jrg Fischer, Patricia Stock and Gert Zlch

Sverine Meunier Martins, Naoufel Cheikhrouhou and Rmy Glardon

Leonard O'Sullivan and Timothy Gallwey

PART FOUR Knowledge Management

Jrgen Fleischer and Andreas Stepping

Effectiveness of Knowledge Management Practical Knowledge and Collaboration in Engineering Work Process Knowledge Knowledge Management Issues For Maintenance of Automated Production Systems

187 203 217 229 239

Pivi Pyry, Markus Mkel, Jouni Meriluoto and Marju Luoma Thomas Scheib

Jacek Reiner, Jan Koch, Irene Krebs, Stefan Schnabel and Thomas Siech

Michael F. Zaeh and Wolfgang Wagner

Factory Planning Modules for Knowledge Sharing among Different Locations

vii

A Competence Approach in the Experience Feedback Process

Jorge Hermosillo Worley, Holitiana Rakoto, Bernard Grabot and Laurent Geneste

253

PART FIVE Management of Distributed Work

Heinz-Hermann Erbe

Learning for an Agile Manufacturing Competency Development in Distributed Work Environments New Approach for Global Education - Simulating Supply Chains by Applying World Wide Web Overcoming Cultural Barriers in Distributed Work Environments Developing a Web Enabled Gaming Approach to Mediate Performance Skills in Interorganisational Learning and Collaboration to Engineers A Platform for Technical Consultation of Service Providers in Rapid Prototyping The Evolution of Outsourced Operations - A Five-Phase Model

269 281 295 307 319 331

Pamela Meil and Eckhard Heidling

Karl-Robert Graf, Siegfried Augustin and Konstantinos Terzidis Ralf Lossack and Matthias Sander

Klaus D. Thoben and Max Schwesig

Claus Aumund-Kopp, Frank Ellebrecht, Holger Fricke, Holm Gottschalch and Christian Panse Kimmo Pekkola, Riitta Smeds, Heli Syvoja and Pekka Turunen

343

PART SIX Service Engineering

Alastair Nicholson and Katarzyna Zdunczyk Alexander Karapidis

Implementing the Service Concept through Value Engineering Service Management in Production Companies

359 375