FAQ for surveillant equipments 1) Important points for maintenance of surveillant equipments: 1.

Check the power socket to the cameras regularly to prevent the plug from falling off. 2. Ensure constant supply voltage for each camera and surveillant center. 3. Cautions for cameras at lower position indicating no touch for non-surveillance supervisor is suggested. 4. Special staff should be appointed for the charge of surveillant equipments in the surveillant center, operation is not allowed for non- surveillance staffs. 5. Make sure all the equipments in the surveillant center are powered off every night in the case of nobody exist. 6. Wipe and maintain the surveillant equipment frequently. 2) FAQ and answers for CCTV system Video splitter 1. Abnormal states of power supply results in locked video splitter. Replace the power supply. 2. Video screen is disturbing; its the poor connection of video line when connected to BNC end. 3. Disorder working states of the video splitter due to incorrect setup of program, try the setup again. 4. Playback is not available; video may be connected to the wrong port. 5. Simplex video splitter is for record only rather than playback. Duplex or half duplex are all ok. 3) FAQ and answers for CCTV system Matrix 1. If it has been programmed correctly without any omissions. A. If the allocation and authorization of the monitor has been programmed correctly when sub keyboard is used. B. If the alarm equipments has been properly connected when setup alarm surveillance and video. If they are properly programmed (data collision of the related equipments). C. Pay attention to the data port provided in the users manual when its connected to external

controlled equipments, such as speed dome, decoder, alarm equipments, etc. 2. Matrix failures A. There is no display when its turned on, please check the fuse. B. There is no display on the matrix container with 32 channels when its turned on. Exam the flashboard and check if the LBD is in normal working status, if not, unplug the board and plug it again. C. Shift to a normally displayed screen when there is no output in a certain channel to check and determine whether the problems are with the matrix or others. D. Control fails, please check if the correct control port has been chosen and if the controller is encoded; try another port. 4) FAQ and answers for CCTV system Decoder 1. Power indicator is not lit after the decoder is powered on. A. Check if the power supply has been connected to the terminal. B. Check if the power fuse has been damaged. 2. Fuse is burned once powered on. A. Check if there are problem with the com of the terminal block. B. Check the output voltage of the tilt. 3. Power led is lit but out of control. A. if the signal line has been properly connected. B. if the signal lamp flashes when actuating the power led. C. if its correctly encoded. 4. Its out of control and rotate randomly A. Check the signal line of control code. B. Control line for a signal line is too long.

C. Too many decoders have been connected in series (parallel) to a signal line. 5) FAQ and answers for CCTV system Tilt 1. Tilt failures. It is a common failure that a tilt cannot work well or even cannot rotate after its used for a while. Reasons besides the quality factor are described as follows: (1) Hanging installation method has been used to install the camera, for which frontal installation is only allowed. This increased rotation load on the tilt and caused damage on the driving gear of the tilt or even result in burned motor. (2)Total weight of camera and shield excess the bearing of the tilt. Typically, the weighty shield of the outdoor tilt may result in rotate failures (especially for the vertical direction) of the tilt. (3) Outdoor tilt may malfunctions or been damaged as a result of too high or too low ambient temperature and poor waterproof and frostproof provisions. 2. The camera (including lens) and tilt are out of the remote control of the operating keyboard via decoder due to the long distance, which would cause significantly weakened control signals received by the decoder. In this case, a relay box should be installed at a certain distance to amplify the regulated control signals. 3. Low contrast caused light colored video image. Its either the problem with the control unit and the camera or the problem that the transmission distance is too long or the performance of the video cable is significantly reduced. In this case, circuit amplifier and compensator should be added. 4. Video image is not clear enough, details are lost, or worse more, the colored signals would lose or color gamut would be too low. The reason is that the high frequency terminal of the video signal has been significantly reduced, resulting in the loss of signals with frequency above 3MHz. This is the result of the long transmission distance without provision of amplifying and compensating devices, or too high distributing capacitance of the video transmission circuit, or centralized equivalent capacitance exist in the transmission circuit between core wire and shielding wire. 5. Color distortions. This failure occurs frequently for the long distance baseband video transmission. The main reason is about the great phase shift in the high frequency section caused by the transmission line. In this case, phase compensator should be provided. 6.Operating keyboard failures. Its either the result of the poor connection of the cable or the halted keyboard. Please check keyboard users manual for how to solve the halted keyboard problems, such as by unit reset. If it cannot work, please check if the keyboard has been damaged.

7. The images cannot be switched completely by the main unit. To be exactly, the chosen and switched image was interfered by the overlap with the other images or the synchronized signal from the other images. The reason is that the main unit matrix switch is with bad quality and cannot meet the space requirements between images. If radio frequency transmission system has been used, the reason would be the great cross modulation and the intermodulation in the system. A large-scale CCTV system, which operates combined with alarming system, is complex and integrated with high technology. Failures could be avoided if quality of the devices and equipments is ensured and the operating regulations and rules have been abided by, if failure appears, try to calm down and analyze the problem with patience, dont disassemble and teardown unreasoningly, any problem could be solved quickly. (1) Equipment failures due to power supply errors. There are some possibilities for power supply errors: errors in power circuit or the supply voltage, power is insufficient (over reduced voltage, etc.), short circuit, cutoff or transient overvoltage occurs in the transmission line of the power supply system, etc. So, in the system debugging process, please check and exam carefully before supplying power. (2)Certain equipments (such as camera with 3 motorized zoom lens and the tilt) are with several links, if handled improperly, especially for those circuit linked directly with the equipments, then cutoff, short circuit and poor wire insulation would thus incur and result in the damage or reduced performance of the equipments. In this case, please analyze the failures with patience, check wire connection and confirm the specific circuit that caused the failure. In this way, the problem would be focused. The important point is that, its a common phenomenon for cameras with tilt that its link line would fall off or break off due to long time and all-direction rotates of the tilt. Therefore, special attentions should be paid to the connections between the equipments and varies link wires to ensure requirements for long time rotate are met. (3)The quality issue of the equipment and components, theoretically speaking, each kind of equipment and parts have the possibility to happen the quality problems. However, from experience,the quality issue of the product itself, always occur in the decoder, the electric Pan & Tilt, the transmission parts, and other devices etc.. It is worth pointing that some equipments may not occur the problem that cannt be used by overall speaking, but actually some techinc index cannt achieve the index which gave on products specification. So it must sample inspection for all products.If its really belong to product quality issue,the best way is to replace the product,rather than disassemble and repair voluntarily. In addition, the most common prolem is due to the improper adjustment of the equipment.For example, to adjust the back intercept was a very meticulous and precise work, if dont carefully adjust, it will present the bad focus or happen debunching issue when operat three kinds of variable lens. Otherwise,some switches and control knobs position on cameras whether correct, whether to accord the technical requirements of system,and the decoder code switch or other parts of adjustable settings are correct or not ,which all directly affect the normal use of the equipment itself or affect the normal performance of the entire system. (4)The problem due to the incorrect connection between the equipment (or parts) and equipment

(or parts), will approximately occur following aspect. a. The impedance does not match b. The communications connection or mode does not correspond. This kind of situation mostly occurs among the equipment of the control mainframe and the decoder or control keyboard and so on which have the communications control relations.That is to say, it is due to the products of control mainframe and the decoder or control keyboard etc. are not in the same factory.So it should choose the same factory products for mainframe , decoder and control keyboard etc. c. Driving force insufficient or over the set equipment connection quantity.For instance, some of the image separator have the alarm input interface function,which be showed on the specification connect with alarm probe and long time delay video recorder and so on connection system mainframe consist a system, If we attached the alarm probe to alarm imput end of the image separator, and then the alarm signal from probe have to drive both alarm mainframe and image separator. In such case, the drive power always be insufficient. The electrophoresis is that although the image separator can still give an alarm, but it can not work stablely due to the weak signal , and it leads to the series of the camera image which give the alarm signal switch to full screen but can not stay long,, so the image shows on the monitor still the same split-screen before the alarm unhappened. The common problem and resolution of Network Camera If cannt see the image or the image is bad by network camera,first we should check the camera whether have the problem or not, and then to analyse the network or the setup of software and hardware etc. problem. (1)No image output a.Check the power supply whether connected,the voltage whether enough b.Check the BNC connection or video cable whether poor contact c.Check the Iris of lens whether opened d.Check the video or the auto Iris lens control line of DC drive whether connected rightly. (2)Poor image quality a. Check the lens whether have finger mark or too dirty b. Check the Iris whether adjusted c. Check the video cable whether poor contact

d. Check the setup of electronic shutter and white balance whether have problem e. Check the voltage whether normal f. Check whether exist interferential source nearby g. Check the lift whether insulated when ithe cameras be nstalled in the lift. h. Check the CS interface whether connected rightly (3)Why cannt watch the real-time picture after installing and connecting the software and hardware a.Check the OCX control whether install successfully,whether opened the relative option of OCX control b.Check whether IP adress of Network camera is consistent with gateway of terninal PC computer, and whether does IP in same identical webpage. c.Check the installation circumstance of the system required on PC computer for network cameras and the edition of IE browser. d.Check RJ45 network interface of network camera whether connected correctly,and check the network whether have drop line (4)Why I cannt remote login and real-time control, manage and monitor picture? a.First,please register a free or charge second-level domain name, then to bind by the second-level domain name ,network cameras IP adress/ port ,and the router or the switchboard.. b.Second. Please fill the second-level domain name in the setting of router DNS and save. Last, input IP adress of network camera in the IE.Then it could be visited now. FAQ of Zoom Cameras Firstly, interference of the image (such as: twill, ripple of water, horizontal) It maybe not the product itself, mostly because of the reasons as below: 1.the poor quality of the wire, so national standard wire is suggested. Signal attenuation during the transferring process is easily caused if use the poor quality wire. 2. video line or cameras are strongly interfered in magnetic field. The sources of strong magnetic field are high-power electric motors, high-frequency transmitter and so on. Strong magnetic field would interfere most of the CCTV Cameras

3.NG capacitors filter in the internal regulated power supply. Please do not use integral power supply for zoom focus cameras. 4. the transmission line is too long. 5 .Bad workman force of the BNC joint of video line. 6. No image. This would be caused by lighting strike. (Usually because of the damage of DSP, CPU, and power supply board). 7. The cameras working voltage is too high. DC12V is offered, but the actual outer power would be over 17V, which would break the power supply board 8. BNC joint loose. 9. damage of power transformer. 10. 220V AC power supply voltage fluctuates strongly. UPS (Purification regulated power supply) AC 220V integral power supply is suggested, at the same time, lighting proof for video and power should better used. 11. There are two modes of cameras focus, which can be adjusted in the menu, auto focus is suggested. A. Auto-keying (manual mode, focus must be after the focus adjustment) B. auto / manual (auto mode) If focus is still not clear in auto mode, please check the menu 2 for focus range option, the best focus should be the 1cm option. Sometimes there is dust or unclear things on the lens, the camera would automatically focus on the dust or the unclear things and showing unclear focus. Then please try to use the professional lens cloth to wipe the lens. These circumstances will interfere any zoom cameras. If any cases as above happened, please ask the users to check the application environment firstly, and check the frequently happened problems to avoid the unnecessary transportation cost and your time. Secondly, the zoom cameras restart suddenly during the zoom process or no signal after some time (cyclical no signal) . The reason is that during the zoom process, the motor should be drove, the working current suddenly increased, this will cause the decoder shortage of power, then no power for the camera and it will restart. Thirdly, zoom camera could not focus automatically Please check the cameras focus state is on keying priority or auto-focus, if on keying priority, please turn it to auto focus. If still could not focus automatically, the surrounding environment may be too bright, which makes the cameras brightness value too high, the camera could not find the focal point. Then adjust the cameras brightness value to a lower point.

The usual faults of CCD cameras and the resolutions 1.The poor illumination, white or white-aperture phenomenon of the IR Dome cameras in the night. This problem is caused by improper assembled camera. If the sensitive device (light resistance) is too far from the dome, it will cause the infrared light start incompletely, and cause the poor illumination at night. The white and the white-aperture phenomenon are mainly because the infrared light from LED refracted through the dome case to the lens. To solve the problem, we should prevent the infrared light refracting to the lens, usually use sponge lap to prevent infrared light from lens. When assemble, you must cover the dome case close to sponge lap. 2.the image of Day & Night IR water proof cameras is good in day time, but white in the night. It is because of reflection or the camera is used in a small space, and there is infrared reflection. To solve the problem, please check whether there are any reflection things at first, you could improve the environment. Then please check whether the valuable IR distance is consistent to the real usable distance. If a long-distance infrared camera is used in a small space, the infrared light would be over brightness to make the image white. 3.No image First of all, please check whether the electrode of power supply is correct, whether the output voltage is according to the requirement( power range: DC12V 10%, AC24V 5%). Then, please check whether the video line is in good connection; If use manual iris lens, you should check whether the iris is opened or not; If auto iris lens is used, please adjust the LEVEL to the right position. 4.Color distortion, color cast May be the white balance switch (AWB) is not properly. The frequently changed brightness of the environment is also possible. If so, please check whether the switch is turn to OFF, and try to improve the light condition. 5.The image is distorted or geometric distorted It may the problem of the geometric correction circuit of the cameras and monitors, or the problem of optical lens. The video line or the cameras characteristic resistance mismatch with the cameras output resistance is also possible. When the above problems happened, please check if the optical lens is normal and input resistance switch of the monitor is 75 at first. Then check whether the resistance of the video connection line is 75.

6.A few vertical or horizontal black bars appeared on the screen. This problem is usually because the ripple of the power supplys output voltage is too large, and then you should strengthen the filtering properties and use DC regulated power supply.

7.The image of the auto iris lens is dark. First of all, please check whether the EE / AI function switch is set at AI, and then check whether the LEVEL potentiometer is adjusted appropriately.