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worksheet
Please combine the words in each column to create typical word partnerships for negotiation scenarios: verbs
show avoid establish use work out exercise stick to make resolve close jeopardize draw up define reach find save recognize break judge make
nouns
the mood disagreements face concessions a point emphatic language a deadlock agreement a compromise common ground objectives a proposal a deal conflict rapport respect a contract tact a strategy chances/talks
adjectives
tentative neutral bargaining weak/strong
nouns
meeting power ground offer
legally-binding
position
worksheet
Using would, could or might to make what you say more tentative:
4.
Adding Im afraid to make clear that you recognise the unhelpfulness of your response:
5.
Using words which qualify or restrict what you say to make your position more flexible:
6.
Using not with a positive word instead of the obvious negative word:
7.
8.
suggestion more
9.
Using word stress as an important way of making the message more effective:
worksheet
Please change the following rather direct remarks into ones which are more diplomatic, using the words in brackets to help you:
1. You said the parts were on their way. 2. Were unhappy about it. 3. Thats a bad idea. 4. This is most inconvenient. 5. We cant accept your offer. 6. We want a bigger discount. 7. Your products are very expensive. 8. We must reach agreement today. 9. Itll be unmarketable. 10. There will be a delay. 11. You must give us more time. 12. You dont understand how important this is. 13. Dont forget the terms of the contract. 14. Were getting nowhere!
3
( understood) ( sorry but / not very) ( might / not very) ( afraid / might / not very) ( unfortunately / unable) ( hoping / slightly) ( seem / rather) ( actually / rather hoping) ( in fact / would / not very) ( afraid / might / slight) ( actually / appreciate / a little more) ( respect / dont seem / quite how) ( sure / dont need / remind) ( afraid / dont seem / very far)
worksheet
5. If he studies a lot,
c) we must to go inland.