DEBORAH J. DWYER (Debbie) Evanston, IL 60201 http://www.linkedin.com/in.

debbiedwyer

312-543-0733 cell 847-869-5363 home d.j.dwyer@comcast.net

SUMMARY Project manager, relationship and team manager with broad functional and industry varied experience. Major strengths in strategic HCM consulting, project and change management, implementation, sales support, mentoring, situational troubleshooting and client relations. Operated and managed virtually for over ten years. Training and account management experience, with expertise in devising cross functional technical solutions. Natural and approachable leader and motivator, out-of-the-box thinker, proven change agent. PROFESSIONAL EXPERIENCE ADP, Inc. Alpharetta, GA and Parsippany, NJ

1997-2013

Implementation Project Manager 2010-2013 Virtual Project Manager for Administrative Service Offering for small business market, SaaS platform including selfservice apps for employees. Maintained project milestones via highly collaborative process between other team members, sales, clients and other ADP business units. Developed valuable working relationships to assure smooth and seamless implementations in high pressure, high volume West Coast market. Started over $4 million annual value in three years tenure with overall positive survey scores, tied for PM of the Year 2012 based on start dollars, units and survey scores. Developed close working relationships with West Coast Small Business and Major Accounts sales teams, including frequent communication with District and Sales Managers. Volunteered to act as Process Champion for time and labor management solution as related to integration with platform. Created operating procedure and job aid documents, facilitated training to Implementation group, worked with sales teams across country on roll-out; escalation point for both sales and implementation issues. Independent Contractor Portland, OR 2009 2010 Project management and implementation consulting for ADP SaaS solutions. Implemented Workforce Now, including payXpert (payroll), ezLabor Manager (time management), HR and Benefits Solution (HRIS) and General Ledger Interface with payroll. Part-time HR and payroll administrator for Electrical Distributors, Inc. in Portland, OR, aligned with CFO for HR and compliance issues. Implementation Manager - West Implementation Hub 2008 - 2009 Managed and provided leadership to virtual team of highly tenured direct implementers. Co-chaired task force to create new implementation process for product changes in line with major divisional organization changes. Recognized as a key change and process resource across the organization. Co-chaired national product change task force - facilitated weekly meetings, delivered an edited and updated process guide to Corporate, presented monthly project updates to national group. Goal was to create a consistent process that all locations across country could follow; since organization was still in process of standardizing, this involved having to devise strategies to compel locations to embrace major change in workflow and key roles. Raised client feedback survey scores 11% by advocating more equitable work assignment and by targeting refinement in process for product changes; partnered with Project Management Team to apply changes to process. Load leveled assignment of business (persistently 110 - 135% of forecast) across geographically adjacent teams. Directly impacted West Centers financials by analyzing backlog data for business start and no-start trends, closely partnered with regional accounting to test for alignment and accuracy. Mentored and coached three key employees toward well-deserved senior level promotions. Resource Manager - Pacific Northwest Region 2007-2008 Managed equitable and strategic order assignment to payroll implementers. Closely partnered with Sales to ensure complete and Sarbanes-Oxley compliant sales orders; analyzed sales order details to ensure best fit assignments. In preparation for major organizational realignment, key contributor to Assignment and Staffing task forces. Managed Project Manager Team during executives extended absence. Provided leadership as peer manager to over thirty Payroll and Time and Labor Management implementers.

Deborah J. Dwyer

d.j.dwyer@comcast.net

312-543-0733

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Mastered operations backlog and order assignment function with little training. Achieved lowest no-start rate in country for Fiscal Year 2008 - 8% (rest of country averaged over 10%). Pacific Northwest Region awarded Region of the Year - Major Accounts for Fiscal 2008 - main contributions were strategic collaboration with Accounting to provide crisp and timely financial analysis, and expedient assignment of sales orders to appropriate resources. Collaborated with task force; created new order assignment criteria. Passionate advocate for consensus on new workload benchmarks that consider implementers skills, appropriate and reasonable workload, and project complexity. Analyzed and audited weekly backlog reports and worked with peer managers and Accounting to ensure an accurate representation of business forecasts, starts and no-starts. Co-authored job aid for national reporting module and devised templates to assist reporting regions towards data consistency. Field Service Consultant - HR/Perspective Central/West Team 1999-2007 Senior consultant and informal leader for HRIS Implementation Team. Managed C level relationships with medium to large Major Account clients (100 to 1,000 employees), with some crossover to National Accounts (over 1,000 employees). Key participant in pre- and post- sales relationship management. Sold and delivered value added portfolio consulting services of varying scope and complexity to clients of varied industries: Responsible for managing working relationships with external vendors, assessed most appropriate vendor for project, negotiated pricing and timelines, provided vendors with internal resources required to complete project. Partnered with regional Strategic Account Mana gers on client "interventions. Facilitated on-site meetings, created ad hoc remediation projects, performed periodic status calls and/or visits to after completion of project. o Performed initial analysis and project scope. o Created customized project templates. o Partnered with and managed team members from other business units where scope intersected. o Maintained and updated project milestones, adjusted project plans as needed, managed project team and client expectations to milestones. o Tested for client satisfaction at project end and formally turned over to Client Services for ongoing support. Presented software demos during sales calls, live or virtually; strategized and collaborated with Sales to formulate creative project plans to meet clients business requirements. Sold and delivered over $200,000 of value added HRIS consulting services over a period of seven years due largely to my established client relationships. Awarded Highest Client Retention recognition four years in a row. Facilitated and actively conducted over one hundred HRIS User Group meetings in multiple Midwestern locations with regional partners (ranged in size from ten participants to over one hundred participants). Senior Implementation Consultant/Implementation Consultant 1998-1999 Implementer of client server, relational database HRIS (HR/Perspective) integrated with ADP Payroll. Successfully implemented HR/Perspective for over thirty clients - implementations included but not limited to set up of benefit plans, position control, FMLA and absence management, performance management. Quickly promoted to Senior Consultant (within four months) Managed seven to ten projects in various stages of completion at any given time. Consistently managed higher workload than less senior team members. Provided backup management and leadership in team managers absence, m entored and coached less tenured consultants. Client Trainer - HR/Perspective 1997-1998 Delivered HRIS training to clients - first client trainer hired in Chicago for new product offering. Developed training materials and job aids, both ad hoc and collaborating with Corporate Training Trained and mentored new trainers in different geographic locations as product rolled out. EDUCATION and CERTIFICATION Bachelor of Arts (departmental honors) - Mundelein College of Loyola University, Chicago Teacher certification - Illinois Type 09, grades 6-12 Professional in HR (PHR) and Senior Professional in HR (SPHR) currently working on obtaining GPHR.