DECLARATION

I, Vipin Upreti student of MBA 4thSemester, of IIMT management college Meerut hereby declare that the Research Project Report title as " LOAN SCHEMES AND CAR RECOVERY PROCEDURE OF H.D.F.C. BANK" is the outcome of my own work & I also declare that this report is my original work and no part of this has been published or submitted to anybody or any university by any one for the award of any other degree/ diploma.

Vipin Upreti

ACKNOWLEDGEMENT
It is a matter of great explanation and ecstasy for me to present my research project report the topic " LOAN SCHEMES AND CAR RECOVERY PROCEDURE OF H.D.F.C. BANK" I offer my sincere gratitude to every one involves directly and indirectly for his help and guidelines through out the project I am especially thankful to my project guide MR. Sandeep Kumar Lecturer, who had given me opportunity to complete project. My project has been influenced by number of standards and popular text books. I express my gratitude to the respective author.

Vipin Upreti

PREFACE
The opening of the economy has brought car buyers a plethora of models choose from. The decision to buy the car means the buyers have covered half the distance they need to travel to own their dream car. The second half, which is probably the more difficult path begins with the question "How are you going to pay for it?" i.e. whether the buyers wants to buy the car by their own funds or they want to finance it. The current sluggish market conditions coupled with the lowering of the inter rates; have made the car finance market extremely competitive. Final companies, dealers and manufacturers are wooing buyers with special offers/ such as low interest rates. To select the best cat loan scheme that suits the customer, it is necessary for the customer to first make himself familiarize with the mechanics of this market after

which the customers will be in a better position to make up their mind. With the popularity of financing the problem of recovery has also borrowing for houses and appliances. Therefore, it is not infrequent that a person with multiple liabilities for funding his assets can sometime find it difficult to meet all his obligations in time. Now, come the question how to recover the loan? In eve finance company, there is a specified loan recovery procedure. But even they are facing the problem of non-recovery of loan. Non recovery of installments as well as interest on the loan portfolio negates the effectiveness of the process of the credit cycle. Non recovery also affects the profitability of lenders besides required to maintain additional owned funds by way of capital and provisions recovery. This report will elaborate the basics of car finance, the various terms and some insights into how the car loan schemes work. It also contains collection strategy to be adopted for delinquency management.

INTRODUCTION
Finance plays an important role in economy. As banks, credit unions, and other financial institutions provide credit, they help expand the economy by directing funds from savers to borrowers. For example, a bank acquires large amounts of money from the deposits of individual savers. The bank does not let this money sit idle but instead provides loans to borrowers who might then buy a house / car or expand a business. The savings of millions of people percolate through many financial institutions, spurring economic growth. Thus the modem economic activities of any country cannot be imagined without money capital. every country has its own

monetary and financial institutions, which restates the circulation of money and provide financial'" assistance of money and provide financial assistance to all economic activities. A wide variety of financial institutions have

different roles in finance and the economy. The institutions of classified into two categories:

1) Banks and 2) Non - Bank financial institutions

Automobile industry produces automobiles and other gasoline-powered vehicles, such as cars, buses, trucks, and motorcycles etc. Automobile industry is one of the most important industries in the world, affecting not only the economy but also the cultures of the world. It provides jobs for millions of people, generates billions of dollars in worldwide revenues, and provides the basis for a multitude of related service and support industries. Automobiles revolutionized transportation in the 20th century, changing forever the way people live, travel and do business. Here, we are mainly concerned with the car industry that is a part of the, automobile industry. Day by day the car industry is growing with a very fast speed. In India, the competition in the car industry has been increasing a lot

over a few years. Today, both in the petrol as well as diesel there is a lot of competition in our country. The days have gone when people were known only with few cars like Ambassador, Maruti 800, Premier Padmini etc. With the automation computerization increased competition and

changed customer perception and consciousness, a lot of cars have come into being in our country in every segment: be it compact segment, mid segment or multi utility etc. Below is given the different segments in which different cars fall.

VARIOUS SEGMENTS OF CAR

Cars according to certain parameter (i.e. on the basis of price) can be Classified under following segments:

1. SMALL SEGMENT: Lac Maruti 800 Maruti Wagon R Maruti Alto Maruti Zen Daewoo Matiz Fiat Uno Tata Indica Hyundai Santro

-Ranging from 2 Lac to 6

2. MID SEGMENT

- Ranging from 4 Lac to 6 Lac

Maroti Esteem Ford Ikon

Fiat Siena Hyundai Accent HM's Ambassador GM's Opel Corsa

3. LARGE SEGMENT Maruti Baleno HM's Contessa HM's Lancer OM's Opel Astra Honda City Honda Accord

- Ranging from 6 lac to 10 Lac

4. PREMIUM SEGMENT

Ranging from 10 Lac to 15 Lac

Mercedes Benz E-Class Mercedes Benz C-Class Hyundai Sonata

5. SPORTS AND MULTI UTIUTY SEGMENT M & M's Classic M & M's Marshal M & M's Voyager M & M's Bolero M & M's Armada Tata Sierra Tata Sumo Tata Safari Bajaj Challenger Bajaj Gama Bajaj Judo Bajaj Trax Bajaj Traveller HM's RTV The focus of the project is to make a comparative study of car loan schemes of S.E. Investments Limited with some other financial institutions. In fact the scope of car finance

has been increased with the growth in the car industry. The growth of passenger car industry is closely related to the market dynamics as the economic liberalization has paved the way for increased activities in this vital industry, Earlier the restrictive policies of the GOI didn't allow the foreign players to set up shop in India. This has adversely affected the technological upgradation of the domestic car

manufacturers. But with the opening up of the economy, several global automobile companies did set up their plants and started production, Estimates show that between 200203 is considered as the peak year of industrial growth in the current decade, the car sales have gone up by 19%. Since then, the economy slumped into recession and the auto industry too slowed down. But during the year 2005-06, the Combined Annual Growth Rate (CAGR) stands at 17.6%. And no doubt, such a rise in the sale of the car industry has given a positive sign for the financial institutions.

HDFC BANK LIMITED PROFILE

The Housing Development Finance Corporation Limited (HDFC) was amongst the first to receive in 'in-principle' approval from the Reserve Bank of India (RBI) to set up a bank in the private sector, as part of the RBI's liberalization of the Indian Banking Industry in 1994. The bank was incorporated in August 1994 in the name of 'HDFC Bank Limited', with its registered office in Mumbai, India. HDFC Bank commenced operations as a Scheduled Commercial Bank inJanuatyl995. Business Focus: HDFC Bank's mission is to be a World-Class .Indian Bank. The Bank's aim is to build sound customer franchises across distinct businesses so as to be the preferred provider of banking services in the segments that the bank operates in and to achieve healthy growth in profitability, consistent

with the bank's risk appetite. The bank is committed to maintain the highest level of ethical standards, professional integrity and regulatory compliance. HDFC Bank's business philosophy is based on four core values: Operational Excellence, Customer Focus, Product Leadership and People. Distribution Network:HDFC Bank is headquartered in Mumbai. The Bank at present has an enviable network of over branches spread over cities across the country. All branches are linked on an online real-time basis. Customers in 90 locations are also serviced through Phone Banking. The Bank's expansion plans take into account the need to have a presence in all major industrial and commercial centres where its corporate customers are located as well as the need to build a strong retail customer base for both deposits and loan products. Being a clearing/settlement bank to various leading stock exchanges, the Bank has branches in the centres where the NSEIBSE have a strong and active member base. The Bank also has a network of over networked A TMs across these cities. Moreover, HDFC Bank's A1M network can

be

accessed

by Visa

all

domestic

and

international and

Visa/MasterCard,

Electron/Maestro,

Plus/Cirrus

American Express Credit/Charge cardholders. Capital Structure:The authorized capital of HDFC Bank is Rs.450 crore (Rs.45 billion). The paid-up capital is Rs.282 crore (Rs.28.2 billion). The HDFC Group holds 24.2% of the bank's equity while about 13.1 % of the equity is held by the depository in respect of the bank's issue of American Depository Shares (ADS/ADR Issue). The Indian Private Equity Fund, Mauritius (IPEF) and Indocean Financial Holdings Ltd., Mauritius (IFHL) (both funds advised by J P Morgan Partners, formerly Chase Capital Partners) together hold about 5.5% of the bank's equity. Roughly 27.5, 10 of the equity is held by FIls, NRls/OCBs while the balance is widely held by about. 214,000 shareholders. The shares are listed on The Stock Exchange, Mumbai and the National Stock Exchange. The bank's American Depository Shares are listed on the New York Stock Exchange (NYSE) under the symbol "HDB".

Technology: HDFC environment Bank in operates terms of in a highly automated and

information

technology

communication systems. The entire bank's branches have connectivity which enables the bank to offer speedy funds transfer facilities to its customers. Multi-branch access is also provided to retail customers through the branch network and Automated Teller Machines (ATMs). The Bank has prioritized its engagement in technology and the internet as one of its key goals and bas already made significant progress in web--enabling its core

businesses. In each of its businesses, the Bank has succeeded in leveraging its market position, expertise and technology to create a competitive advantage and buildmarket share.

Business-Profile:HDFC Bank caters to a wide range of banking services covering commercial and investment banking on the

wholesale side and transactional/branch banking on the retail side. The bank has three key business areas

A) Whole sale Banking Services The Bank's target market is primarily large, blue-chip manufacturing companies in the Indian corporate sector and to a lesser extent, emerging mid-sized corporate. For these corporate, the Bank provides a wide range of commercial and transactional banking services, including working capital finance, trade services, transactional services, cash

management, etc. The bank is also a leading provider of structured solutions which combine cash management services with vendor and distributor finance for facilitating superior supply chain management for its corporate

customers. It is recognized as a leading provider of cash management corporate and transactional mutual banking funds, solutions to

customers,

stock

exchange

members and banks. B) Retail Banking Services The objective of the Retail Bank is to provide its target market customers a full range of financial products and banking services, giving the customer a one-stop window for all his/her banking requirements. The products are backed by world class service and delivered to the customers through the growing branch network, as well as through alternative delivery channels like A This, Phone Banking, Net Banking and Mobile Banking. The Bank also has a wide array of retail loan products including Auto Loans, Loans against marketable securities, Personal Loans and Loans for Twowheelers. It is also a leading provider of Depository Services to retail customers, offering customers the facility to hold. their investments in electronic form. HDFC Bank was the first bank in India to launch an International Debit Card in association with VISA (VISA

Electron) and issues the MasterCard Maestro debit card as well. C) Treasury Operations Within this business, the bank has three main product areas - Foreign Exchange and Derivatives, Local Currency Money Market & Debt Securities, and Equities. With the liberalization of the financial markets in India, corporate need more sophisticated risk management information, advice and product structures.. To comply with statutory reserve requirements, the bank is required to hold 25% of its deposits in government securities. The Treasury business is responsible for managing the returns and market risk on this investment portfolio. Rating: HDFC Bank has its deposit programmes rated by two rating agencies - Credit Analysis & Research Limited (CARE) and Fitch Ratings India Pvt. Ltd. The bank was one of the first four companies which subjected itself to a Corporate Governance and Value Creation (GVC) rating by the rating agency, The Credit Rating Information Services of India

Limited

(CRISIL).

The

rating

provides

an

independent

assessment of an entity's current performance and an expectation on its "balanced value creation and corporate governance practices" in future. The bank has been assigned a 'CRISIL GVC Level rating which indicates that the bank's capability with respect to wealth creation for all its stakeholders while adopting sound corporate governance practices is the highest.

PRODUCT RANGE

SAVING FIXED DEPOSIT CURRENT & DEMAT A/C

INNOVATIVE

SERVICES

LOANS

PERSONAL LOANS

SAVING A/C SWEEPIN A/C HDFC BANK PLUS DEMAT A/C SUPER SAVER A/C

ATM PHONE BANKING MOBILE BANKING NET BANKING INTERNATIONAL DEBIT CARD INTER GITY INTER BRACH BANKING

NEW & USED CAR LOANS TWO WHEELAR & CONSUMER LOANS LOAN AGAINST SHARES INSURANCE MUTUAL FUNDS

CAR FINANCING

CAR FINANCING
WHY...? Before the availability of car financing scheme a person have to wait for the acquisition of car until he had saved money sufficient to buy car. In other words even an officer of a car or government would not be able to buy a car until he was in his late 40's. His priority would have been to save money for the education of his children and then to buy a house or an apartment. The car would have been the last priority. However with attractive loan financing schemes for Children Education, Housing

Finance and last but not the least the Car Financing Schemes, a person can acquire a house as well as a car once he gainfully employed and -at the same time he can fund his children to schools and colleges by financing their, through educational loans.

It is therefore evident that the financing schemes have created whole new industries and have been advancing the cause of Industrialization of the country. The creation of jobs, small trade opportunities and new lifestyles are some of the benefits of these financing schemes. One can see various models of new car and motorbikes in almost every Indian cities road. This would have not been possible without the car financing

schemes. In order to support these industries, the government has, also provided various tax breaks such as allowing interest paid on these loans as tax - deductible payments MAJOR CAR FINANCERS IN Meerut BANKS Bank SB of Hyderabad SBI PNB Canara m Bajaj Auto Finance Finance Sundara NBFCs Tata

SB of Allahabad

S.E. Investments Limited

Bank Baroda

Central Bank of HDFC

Mahindr a Manjula

DEFAULT IN CAR FINANCE

MEANING OF DEFAULT Repeated prolonged delays and dishonored cheques deem to be default. According to RBI "Default means non-payment of any principal debt or interest thereon on any other amount payable by a borrower to any secured creditor consequent upon which the account of such borrower is classified as non-performing asset in the books of accounts of the secured creditor in accordance with the dictions or

guidelines issued by the Reserve Bank"

TYPES OF DEFAULT: A. Willful default:-If the borrower does not pay though he has to pay, wrong use of funds; and siphoning of funds is called willful default. B. Unwillful default:- Means borrower who is willing to pay the dues but due to certain reasons which are/were beyond his control could not receive the funds receipts for payment of dues, such borrower may be termed as unwillful defaulter.

REASONS FOR DEFAULT A. Unaware of the cheque being presented if awareness calling has not happened. B. Unable to fund the account on the cycle date of the month. C. Customer has issued PDC's from multiple bank

accounts and has funded a wrong account. D. Deliberate default, skip and fraud.

MEASURES TO GET RID OF DEFAULT

Measures are divided into two phases: 1. Pre Sanction Measure 2. Post Sanction Measure

PRE SANCTIN MEASURES

A. Before sanctioning a loan, a financer conduct a Field Investigation to verify the following: CHARACTER: - The word character implies a number of personal characteristics of a person, e.g., honesty, integrity, regularity and

promptness in fulfilling his promises and repaying the

dues, sense of responsibility, good habits and the reputation and goodwill which he enjoys in the eyes of others. enterprise CAPACITY: largely The success the of an

depends

upon

ability,

competence and experience of the entrepreneur. If the borrower possesses necessary technical skill,

managerial ability and experience to run a particular industry or trade, success of such unit may be taken for granted and the banker will consider him a deserving case for granting an advance. CAPITAL: Banks are the

repositories of the public money and the borrowed money. The banker therefore does not lend money to an entrepreneur without adequate funds of his own. In case of failure of the business enterprise the banker will be to realize his money if the borrower own capital is sufficient.

B.

Bank takes the necessary follow up action to ensure that the loans are actually utilized for the purpose for which they are sanctioned.

C.

Normally, a bank obtains any security which may be available such as goods or other asset, a life insurance policy or other collateral security or the guarantee of the third party.

D.

The banker obtains the necessary documents.

POST SANCTION MEASURES:A. Monitoring of the account B. Issuance of notices to the borrower as well as to the guarantors C. Personal contact D. Telephone persuasion E. Registration notice F. Legal notice

G. Filling of suit H. Taking over of possession

CAR FINANCE FIELD INVESTIGATION REPORT

Borrower 1. Name 2. I. Address Verification Correct /Incorrect II. Office / Business Correct / Incorrect Premises address III. Tel No. (s) IV. Family details furnished Correct / Incorrect Correct' Incorrect Could not verify Guarantor Correct/Incorrect Correct / Incorrect Correct / Incorrect Correct / Incorrect Could not verify

V. House

Rented/ owned / Ownership / Could not be verified

Rented / owned / Ownership / Could not be verified

VI. Period of stay 3. Type of house 4. Approx. Area Checked with any Existing customer (state name and 5. contact number) Was there any Corroboration done with any neighbor

- years

Name

Yes/ No

Yes/ No

CAR LOANS

LOANS
Meaning of Loan:-

An arrangement in which a lender gives money or property to a borrower and the borrower agrees to return the property or repay the money, usually along with interest at some future point (s) in time.

LOAN SYSTEM
Under the loan system, credit is given for a given purpose and for a predetermined period. Normally, these loans are repayable in installments. Funds are required for single non - repetitive transactions and are withdrawn only once. If the borrower needs funds again or wants renewal of an existing loan, a fresh request is made to the bank. Thus a borrower is required to negotiate every time he is taking a new loan or renewing an existing loan. Banker is at liberty to grant or refuse such a request depending upon his own cash resources and the credit policy of the central bank.

ADVANTAGES OF LOAN SYSTEM

1) Financial Discipline on the Borrower:- As the time of repayment of the loan or its installments is fixed in advance, this system ensures a greater degree of self discipline on the borrower as compared to the cash credit system. 2) Periodic Review of Loan Account:- Whenever any loan is granted or its renewal is sanctioned, the banker gets an opportunity of automatically reviewing the loan account. Unsatisfactory loan account may be

discontinued at the discretion of the banker. 3) Profitability: - The system is comparatively simple, Interest accrues to the bank on the entire amount lent to a customer.

DISADVANTAGES OF LOAN SYSTEM

1) Inflexibility every time a loan is required; it is to be negotiated with the banker. To avoid it, borrowers may borrow in excess of their exact requirement to provide for any contingency.

2) Banks have no control over the use of funds borrowed by the customer. However, banks insist on

hypothecation of the asset /vehicle purchased with loan amount.

3) Though the loans are for fixed periods, but in practice they roll over, i.e., they are renewed frequently.

4) Loan documentations are more comprehensive as compared to cash credit system.

TYPES OF LOAN

The various types of loans are as follows: 1. SHORT - TERM LOANS: - Short terms loans are usually granted to meet the working capital needs of the borrowers. Usually one year or less, often used to refer to bonds or shorterm loans. 2. MEDIUM - TERM LOANS :- Medium terms loans repayable over a period, ranging from one year to seven years, are granted for the purchase of durable goods like tractors ai1d vehicles, equipments for professionals and other tools and machinery, etc. 3. LONG - TERM LOANS:- Long terms loans, are generally called "term loans", are extended by banks, and other tenn lending institutions for meeting the requirements of capital investment in industry or agriculture. 4. COMPOSITE - LOAN: - When a loan is granted both for buying equipments and for working capital purposes specially in case of small borrowers it is called composite loan.

5.

SECURED WANS:- A loan, which is backed by assets belonging to the borrower in order to decrease the risk assumed by the lender. The assets may be forfeited to the lender if the borrower fails to make necessary payments.

6.

UNSECURED

WANS:

Unsecured

loans

or

advance means a loan or advance not so secured. Unsecured. loans are also known as clean advances and are obviously granted to parties enjoying high

reputations and sound financial position. 7. DEMAND LOAN: - A loan which is repayable on demand (i.e. without prior notice), rather than on a specific date. PRINCIPLES OF SOUND LENDING There are 5 cardinal principles of bank lending that has been followed by the commercial banks since long. These are the principles of Safety Liquidity

Profitability Purpose of the Loan Principle of Diversification of Risks

Central government & Reserve Bank have issued number of directions in this regard, highlighting, the social purpose, which they have to subserve 1) SAFETY: - As the bank lends the funds entrusted to it by the depositors, the first and foremost principle of lending is to ensure safety of the funds lent. By safety is meant that the borrower position to repay the loan, along with interest, according to the contract. The repayment of the loan depends upon the borrower's (1) capacity to pay, and (2) willingness to pay. The former depends upon his tangible assets and the success of his business; if he is successful in his efforts, he earns profit and can repay the loan promptly. Otherwise, the loan is recovered out of the sale proceeds of his tangible assets. The willingness to pay depends upon the honesty and character of the borrower. The banker should, therefore, take utmost care in ensuring that the

enterprise or business for which a loan is sought is a sound one and the borrower is capable of carrying it out successfully. He should be a person of integrity, good character and reputation. 2) LIQUIDITY:Banks are essentially

intermediates for short-term funds. Therefore, they lends funds for short periods and mainly for working capital purposes. The loans are, therefore largely payable on demand. The banker must ensure that the borrower is able to repay the loan on demand or within a short period. This depends upon the nature of assets owned by the borrower and pledged to the banker. For example, goods and commodities are easily marketable while fixed assets like land buildings and specialize types of plants and equipments can be liquidated after a time interval. Thus, the banker regards liquidity as important as safety of the funds and grants loans on the security of the assets, which are easily marketable without much loss.

3)

PROFITABILITY:-commercial profit earning institutions; the

banks

are

nationalized

banks are no exception to this. They must employ their funds profitably so as to earn sufficient income. The sound principle of lending is not to sacrifice safety or liquidity for the sake of higher profitability. That is to say that the banks should not grant advances to unsound parties with doubtful repaying capacities, even if they are ready to. pay a very high rate of interest. Such advances ultimately prove to be irrecoverable to the detriment of the interest f the bank and its depositors. 4) PURPOSE OF THE LOAN:- while lending his funds, banker requires of the purposes for which he seeks the loan. Banks do not grant loan for each and every purpose - they ensure the safety and liquidity of their funds by granting loans for productive purposes only. Loans are not advanced for speculative and unproductive purposes 'like social functions and

ceremonies or for pleasure trips or for the repayments of a prior loan. 5) PRINCIPLE OF DIVERSIFICATION OF RISKS: - This is also a cardinal principal of sound lending. The banker should not grant advances to a few big firms only or to concentrate them in a few industries or in a few cities or regions of the country only. The advances, on the other hand, should be over a reasonably wide area, distributed amongst a good number of customers belonging to different trades and industries. The banker thus diversifies the risk involved in lending. If a big customer meets misfortune, or certain trades or

industries are affected adversely, overall position of the bank will not be in jeopardy.

CAR LOAN PROCEDURE

Based on the initial quotes from a number of financiers you need to shortlist a set you think that suit your requirement the best. There after you should bargain with the selected set for the best deal. Once you have finalized your

financier and the scheme details, the sales person from the selected financier will give you the final quote and request for the documents of. On that he has already

appraised

you

collecting

the

necessary

documents, the sale person initiates the approval process. Based on your documents, your eligibility is

determined (mainly the principal amount, tenure and IRR). On being found eligible, the financier conducts a Field Investigation to verify your address and a few other basic details. Sometimes, if applicable, your credit history is also cross-checked with other financiers. Once the Field Investigation gives the green signal, the scheme is processed Down Payment and Post Dated Cheques (PDC) towards the installment payment are collected from you by the financier and the appropriate agreement (depending on the nature of financing) is signed. Thereafter the financiers make

payment of the necessary amount to the dealer toward the purchase of your car. The financier will give you a Amortization table to indicate the repayment dates. On delivery of the car it is registered and insured, and an entry is made in the RC book to indicate the claim of the financier on the car. A copy of the RC Book has to be submitted with the financier.

FLOW CHART FOR OBTAINING CAR LOAN Proposal Field Investigation Valuation (Only for property based) If satisfied with F.I. F.I. Loan Sanctioned Completion of File Loan not If not satisfied with

Deposit of initial Amount Issue of draft In Favour of Supplier Issue of Insurance Cover note Delivery of Car Noting of Company Hypothecation Charge in the Books of RTO

PRECAUTIONS WHILE GRANTING LOANS

A banker must take the following precautions: PRECAUTIONS BEFORE SANCTIONING A LOAN 2) The applicant for a loan must be properly introduced to the banker the banker must try to know the background of the applicant, i.e., the credit worthiness of the borrower or a person. Such credit worthiness is judged by the banker on the basis of (1) character (2) capacity, and (3) capital Character :- the word character implies and includes a number of personal characteristics of a

person, e.g., his honesty, integrity, regularity and promptness in fulfilling his promises and repaying the dues, sense of responsibility, good habits and the reputation and goodwill which he enjoys in the eyes of others. Capacity: - the success of an enterprise largely depends upon the ability, competence and experience of the entrepreneur. If the borrower possesses necessary technical skill, managerial ability and. experience to run a particular industry or trade, success of such unit may be taken for granted and the banker will consider him a deserving case for granting an advance. Capital: - Banks are the repositories of the public money and the borrowed money. The banker, therefore does not lend money to an entrepreneur without adequate funds of his own. In case of failure of the business enterprise the banker will be able to realize his money if the borrower's own capital is sufficient.

3) The bank should take the necessary follow up action to ensure that the loans are actually utilized for the purposes for which they are sanctioned. 4) Normally, a bank is expected to obtain any security which may be available such. as goods or other assets, a life insurance policy or other collateral security or the guarantee of the third party

PRECAUTIONS AFTER SANCTIONING A LOAN

1) The banker must directly make payment to the dealer m vehicles on the basis of Performa invoice, to ensure that the loan is properly utilized. 2) The vehicles to be purchased must be hypothecated to the bank and the interest of the bank in vehicle must be noted in the registration book and a certificate to this effect must be issued by the Regional Transport Office (R.T.O.). 3) The banker must insist that the borrower takes a comprehensive insurance policy on the vehicle in the joint names of the borrower and a banker for its full

value. The policy must continue till the entire amount of the loan is repaid. 4) The loan must be repaid in Five I Seven years in monthly I quarterly installments. The banker must ensure that the borrower pays the installments

regularly. 5) The banker must obtain the necessary documents. 6) The rate of interest should be mentioned.

HDFC CAR LOANS

Car Loan- New Car Loan
Advantages of New Car Loans Services. Speedy processing - within 48 hours. Covers the widest range of cars and multi-utility vehicles in India. (. Whatever the car you choose, we finance you, for up to 90000of its invoice value. Flexible repayment options - 12 to 60 month period. Attractive car loan plans.

Among the lowest interest rates. Hassle-free documentation. Prepayment - prepay the loan anytime after 6 months at a small

Charge. Special rates for HDFC Bank account holders.

SCHEMES FOR NEW CAR LOANS

Auto Loan Takeover Plan Requirements: Facility is available to only HDFC bank account holders (CASA). All terms and conditions applicable for the used car product are applicable for the Loan take over product. Minimum 9 month old loan with any approved Financier with dear repayment track record

Advantage platinum Credit Card Plan If you are a salaried individual holding any of the credit cards mentioned below, your loan gets processed faster. HDFC Bank International Credit Card. Citibank Gold Citibank Diners HSBC Gold ANZ Grind lays Gold American Express Gold Card. American Express Charge Card Standard Chartered Gold

No Income-Document Loan Plan

This Loan Plan removes all income document

requirements. You can get a loan for a car without proof of income. Under this plan, the loan amount would be as much as 600/0 of the car invoice value.

The tenure of loan can be a maximum of three years.

100% Loan Plan with Fixed Deposit Lien This allows you to take a loan against your deposit at HDFC Bank. You can get a loan for 1000/0 of the invoice value amount with the required margin placed as a fixed deposit in HDFC Bank. Lien is marked on the specified deposit.

Installments can be paid separately or out of the deposit (if deposit is large enough).

NRI Loans
NRIs can avail of new car loans from HDFC Bank for the use of the vehicles by their relatives in India. Additional documents required are as follows: Contract copy and salary slip of NRI. Endorsement on passport for last 3 years.

Proof of ownership of property. Post-dated cheques must be from the resident account of the borrower.

Approval Plan
If you have an HDFC Bank Preferred Account or a Corporate Salary Account with HDFC Bank for more than six months, you can get fast approvals on your loans with minimal documentation

Car Loan - Used Car Loans

Advantages of our Used Car Loans Services You can choose any car manufactured in India within a certain age*. * 6 years for premium vehicles, 7 years for standard vehicles and up to 8 years (only for salaried individuals) on select vehicles. Choose flexible loan repayment schedules. Get up to 80% finance of the value of the car.

Repay in easy installments of 12 to 48 months. Avail of the lowest interest rates. If you are an HDFC Bank account holder, we have got special benefits for you.

SCHEMES FOR USED CAR LOANS

Credit Card Plan For a salaried individual and hold any of the cards mentioned below, your loan request gets processed faster than normal. Citibank Gold Citibank Diners HSBC Gelid ANZ Grind lays Gold American Express Gold Card

American Express Charge Card Standard Chartered Gold

60-Miute approval products

If a person has a HDFC Bank Preferred Account or a Corporate Salary Account with us for more than 6 months, you can get fast approvals on your loans with minimum documentation.

NRI Loans
NRls can avail of Used Car Loans from HDFC Bank, for use of the vehicles by their relatives in India. Additional documents required are as follows: Contract copy and salary slip of NRI. Endorsement on passport for last 3 years. Proof of ownership of property. Post-dated cheques must be from the resident account of the borrower

No Income-Document Loan Plan

If one do not wish to submit income documents, it's OK. You can get a car loan without proof of income. Under this scheme, you get the loan amount up to 60% of the car invoice value. The tenure of loan can be a maximum of 3 years.

100% Loan Plan with Fixed Deposit Lien

This allows one to take a loan against your deposit at HDFC Bank. You can get a loan for 100% of the invoice value amount with the required margin placed as a fixed deposit in HDFC Bank. Lien is marked on the specified deposit.

Installments can be paid separately or out of the deposit (if deposit is large enough).

Eligibility For New And Used Car Loans. For salaried individuals:
Minimum age of Applicant 21 years Maximum age of Applicant at loan maturity: 58 years Minimum employment: and 1 year 2 in current of

employment employment

minimum

years

Minimum Annual Income: Rs 100000 net annual income. Telephone: Must at residence

For self employed:

Minimum age of Applicant 21 years Maximum age of Applicant at loan maturity: 65 years Minimum business employment: At least 3 years in

Minimum Annual Income: Net profit Rs. 60000 p.a for standard cars and Rs.100000 p a for mid-sized and premium cars

Telephone: Must at residence

For partnership firms:

Minimum Income: Net profit Rs. 60000 p.a for standard cars and RS.100000 P a for mid-sized and premium cars Minimum turnover: Turnover Rs 4.5 lacs Telephone: One phone at least at business and at residence of the loan executing partner

For private limited company:

Minimum Income: Net profit Rs. 60000 p.a for standard cars and RS.100000 P a for mid-sized and premium cars Minimum turnover: Turnover Rs 4.5 lacs

Telephone: One phone at least at business premises

For public limited company:

Minimum Income: Net profit Rs. 60000 p.a for standard cars and Rs.100000 p a for mid-sized and premium cars Minimum turnover: Turnover Rs 4.5 lacs Telephone: One phone at least at business premises

Documentation for New and Used Car Loans

For salaried individuals:

Proof of Identity:- Passport copy, PAN Card, Voters Id car, driving licence (Laminated, Recent, Legible. Income Proof:- Latest salary slip with form 16. Address Proof:- Ration card/Driving licence/Voters card/passport copy/telephone bill/ electricity

bill/Life insurance policy PAN Card. Bank Statement- Not mandatory

For self employed:

Proof of Identity:- Passport copy, PAN Card, Voters Id car, driving licence ( Laminated, Recent, Legible) Income Proof:- Latest ITR. Address Proof:- Ration card/Driving licence/Voters card/passport

copy/telephone bill/ electricity bill/Life insurance policy PAN Card. Bank Statement- Waived for small cars, for mid sized and premium cars if income is greater than

Rs 1.5 lacs then bank statement requirement can be waived.

For partnership firms:

Proof of Identity:- NA Income Proof:- Audited balance sheet, Profit & loss Account for latest two years and the latest 2 years IT returns of the company Address Proof:- Telephone Bill/Electricity Bill/Shop & Establishment Act certificate/SSI registered certificate/Sales Tax certificate Bank 5tatement- Waived for small cars, for mid sized and premium cars if income is greater than Rs 1.5 lacs then bank statement requirement can be waived.

For private limited company:

Proof of Identity:- NA Income Proof:- Audited balance sheet, Profit & loss Account for latest two years and the latest 2 years IT returns of the company

Address Proof:- Telephone Bill/Electricity BiII/Shop & Establishment Act certificate/SSI registered certificate/Sales Tax certificate

Bank Statement- NA

For public limited company:

Proof of Identity: - NA Income Proof:- Audited balance sheet, Profit & loss Account for latest two years Address Proof:- Telephone Bill/Electricity Bill/Shop & Establishment Act certificate/SSI registered certificate/Sales Tax certificate Bank Statement- NA

Frequently Asked Questions About New Car Loans

Who can avail of HDFC Bank New Car Loans? To avail of a New Car Loan you need to be in one of the following categories: Salaried individuals in the age group of 21 to 60 years (at the end of the tenure) Self-employed individuals in the age group of 21 to 65 years (at the end of the tenure) Partnership Firms Public & Private Ltd. companies

Which cars can be financed? HDFC Bank finances most passenger cars and multi-utility vehicles manufactured by India's leading automobile

companies.

How much finance can I avail of? You can borrow up to 90% of the invoice value. But if you so desire, the minimum loan amount is RS.1 lakh.

What are the tenure options? The choice is yours. You can choose any repayment option from 12 to 60 months all specially designed to suit your requirements. How long will it take to process the loan? Within 48 hours of completing documentation.

Does one have the option of pre-paying the entire loan amount? Yes. One can pre-pay the loan any time after 6 months of availing of the loan. One merely has to pay a small prepayment fee on the outstanding loan amount.

If one doesn't have an account with HDFC Bank, can one still avail of loans? Of course, one can get an HDFC Bank Car Loan. You need not necessarily have an account with us.

Does one need a guarantor? Generally no. But if your income does not meet our credit criteria, then you may be required to have a guarantor for this loan.

Frequently Asked Questions About Used Car Loans

Who can avail of HDFC Bank Used Car Loans? If you are looking for your dream car, and loan to buy it, you've come to the right place. You have to fall into any of the following categories Salaried individuals in the age group of 21 to 60 years (at the end of the tenure) Self-employed individuals in the age group of 21 to 65 years (at the end of the tenure) Partnership Firms Public & Private Ltd. companies

Which cars can be financed? HDFC Bank finances most passenger cars and multi-utility vehicles manufactured by India's leading automobile

companies, Maruti 800, Omni, Zen, Esteem, Baleno, Wagon R, Honda City, Opel Astra & Corsa, Ford Escort & Ikon, Hyundai Accent & Santro, Daewoo Matiz & Cielo, Tata Indica, Safari, Sumo, Fiat Siena & Uno and Mitsubishi Lancer. So choose the car from the extensive list and apply right away.

How much finance can one avail of? If you so desire, you can borrow up to 800/0 of the invoice value. What are the tenure options? The choice is with you. You can choose from any of the 4 well-paced repayment options of 12, 24,36 or 48 months all specially designed to suit your requirements.

How long will it take to process the loan? Within 48 hours of completing documentation. Do one have the option of pre-paying the entire loan amount? Yes. You can pre-pay the loan any time after six months of availing of the loan. You merely have to pay a small prepayment fee on the outstanding loan amount If one doesnt have an account with HDFC Bank, can I still avail of loans? Of course, you can get HDFC Bank Car Loans. You need not necessarily have an account with us. Do one need a guarantor? Generally no. But if your income does not meet our credit criteria, then you may be required to have a guarantor to stand surety for your loan. So how does one get HDFC Bank Car Loans? It's quite simple. You can either meet us at an HDFC Bank Branch convenient to you. Or visit any of the HDFC Bank

preferred dealerships or you could also call us and we will promptly send an HDFC Bank associate over to you.

FORM FOR CAR LOAN

Kindly share with us a few details about yourself and our representative shall get in touch with you. All fields are mandatory First Name Last Name Email Id Tel. No. Residence Tel. No.-0ffice Mobile No. Loan Required City Occupation Company# Designation# (# Required for Salaried) Income per annum Ext.

(Net Income for salaried employees / Business Income as per ITR for non-salari

RECOVERY PROCESS

HDFC BANK: RECOVERY PROCES

ROLE OF A COLLECTION MANAGER Collection manager plays an important role in HDFC bank. He/She is responsible for delinquency management in a particular location on the portfolio assigned to him. He/She is expected to perform his duty as a team leader, guide and as a facilitator for the staff and vendor at his disposal.

For effective discharge of his duties, a collection manager need to interact with other departments / functions like business, credit, operations and legal. The relation of the customer with the company with the disbursement of the loan and continues till the end of his loan tenure. In order to achieve the goal of controlling delinquency, it is important for collectors to maintain continuous contact and good relations with the customer throughout the tenure of the loan.

PERSONS INVOLVED IN COLLECTION PROCESS

Daily Recovery executives

Senior Recovery Head

Sales executive

Recovery Advisor

COLLECTION STRATEGY
The Collection Strategy at HDFC Bank is attuned to the nature of product and is in line with the kind of risks involved in the same. Collection is done using all the tools like in house telecalling, dunning letters, field collections through agencies, possessions of assets, sale of possessed assets and legal action. Broadly, the Collection Strategy will be as follows : Awareness calling is initiated with the purpose of ensuring minimum cheque returns and also to identify non-starters, frauds and skips at an early stage. To organize collection follow -up coverage for delinquent accounts in a cost-effective manner, efforts will be made to focus on early buckets and to minimize the forward flows to higher buckets. Collection follow up will be done through

telecalling and or field visit. Dunning letters will also be used for specific purpose / special cases.

 In-house telecallers (or outsourced telecallers operating inhouse) and pickup boys will be used for all Tele collections. External collection agencies may be used for field collections. In house collectors can recommend accoW1ts to held agencies through the collection manager for reasons like. 1. 2. To establish contact with a no-contract case or To follow up on a ~Promise to pay', or a broken promise 3. To accelerate / intensify follow up. As a last report possession of assets to be initiated and the asset is to be as prescribed in this policy. Legal action should be initiated.

A. AWARENESS CALLING The details of fresh cases booked during the previous month (awareness data) and whose EMI PDC's are being deposited for the first time is sent to the collection manager on a

monthly basis. Telecalling is done to all these customers informing them of their EMI cheque being presented and the cycle date for future EMI's, this process is known as awareness calling. The awareness data contains the demographic details, loan/assets & PDC start / cycle date. Through awareness calling the customer is informed of the date of presentation of his first EMI Cheque, on account of loan obtained from S.E. Investment. Also the cycle date for future presentation of PDC in every month is informed to him. This enables the customer to make arrangements for honouring the cheque, in case it is not provided for. Awareness calling holds a very special importance to collection as during awareness calling important information can be gathered, viz a) Customer contractibility b) Correctness or otherwise of address c) Correctness numbers d) Additional landmarks to the address or otherwise of phone

e) Confirming asset delivery f) Obtaining vehicle registration numbers' g) Early warning about customer being a skip if no contact established. h) Disputes-services issue of any.

B. COLLECTION CALLING Start collection calling to all customers through in-house /outsource telecallers. Basic courtesies have to be observed and the tone and manner must be pleasant and professionals. The customer must be briefed about the penal charges after In case the payment is ready, it is to be collected making an appointment with the customer

through pickup collectors. In case the customer asks for time then a follow up is done on the day the customer promises to pay

Cheque returned must be intimated only to the customer or in his absence to his wife or secretary (in case a call is made to the office)

In case both the telephone numbers (residence and office) is out of order, confirm the number by checking with the Directory information Services

In case no contact is made through telephone even after four attempts the case is then handed over to the field agency

Record of telecal1ing done, should be maintained as per format below:

Attempt Date calling Time calling Outcome

1st of of

2nd

3rd

4th

5th

The outcome of the telecalling will be recorded as per the action codes

S.No. 1 .2 3 4 5 6 7 8

ACTION CODE NC LM PP BP OS PY SK OT

DESCRIPTION No contact Left message Promise to pay Broken promise Outstation Payment received Skip Others

FIELD REFERRALS

a) Field Visits - all cases that are still outstanding after telecalling, will be allocated to the' field agency. This will consists of cases with remarks LM (Left Message) and NC (No Contact). Also where telecalling units are not in place, allocation to field will happen. Apart from the above, the following cases will also be referred to the field collection agency. Skips cases Fraud cases Non-starter Where customer refuses! dispute the

payment. If required the collection manager should meet the customer personally and close the Issue. Any other account where the Loan/ Asset is considered to be at risk. b) All cases, which are in Bucket 2 and above (i.e. more than 1 EMI, due) will be routed to the collection agency by the collection manager.

NON-STARTER & SKIPS

1) Non-Starter: Anon-starter is a customer who defaults during the first month after the commencement of the loan. Non-Starters have to be given 1 st priority in collection, as they are likely to become chronic defaulters. 2) Skips: The customer is classified as SKIP if he is not available at the given residential office I property financed addresses and the forwarding address is either not available or the same is incorrect and cases where the customer's residence and office telephone number is incorrect/ unlisted /untraceable.

C.

DUNNING OF LETTERS Dunning is a very effective collection follows up tool. Apart from serving the purpose of having sent written correspondence, it is useful in all legal matters where the dunning letters serve as valid proof or evidence. Dunning is used as a mode of collection as it has

extensive coverage in a short period with minimum cost, and the impact of any written communication is always more than verbal communication. It is also used as a back up mode for other collection activities.

D.

LOAN RECALL NOTICE This is a notice sent to the customer stating the loan extended to the customer has been withdrawn or terminated. This letter is sent to all customer of Bucket 3. This letter also states the total amount payable by the customer for settlement of the account in full.

After sending this notice following situations may arise:

The customer makes a part payment of the over due amount only. In such cases legal steps taken should be pursued with. Also the regular PDC's will be banked.

The customer regularize the account by clearing the dues as of date and request for continuation of loan

In cases where the asset is there - we should exercise the option of possession. However, if the collection manager feels that upon possession and sale of asset should result in a shortfall, the collection manager should look at the option of continuing the loan. If the customer remains delinquent, the option of possession of assets if available should be carried out and legal action viz, civil litigation should be pursued for summary suit.

E.

LEGAL ACTION Legal action, though it is the last option available with the collection unit, it is generally used as a strategy to force the customer to honor his dues. Normally legal recourse is taken if the normal collection actions fail to recover the money from the delinquent customer.

SECTION 138 (B) In case cheque is dishonored by the banker of hirer the company can Invoke the provisions U/S 138 (B) of Negotiable Instrument Act as amended. On receipt of dishonored cheque hirer is

contacted to apprise with the payment status so that hirer may make sincere efforts to discharge liabilities. On failing the company issues a notice to the Hirer U/S 138 (B) within 30 days from the date of dishonoring the cheque and allows Hirer to deposit the default amount with the company within 15 days of the receipt of such notice. On expiry of 15 days lead time to the hirer company submits a complaint in writing in the appropriate, court of law.

Apart from above provision the hirer has the option to return the hired article to the company for settling the issue in such cases the company with due concern of the hirer sales the article and realizes amount from the hirer and process of set on and set off carried on.

In case of amount received from the selling of the article falls short the hirer is bound to make the good of the laws.

COLLECTION FOLLOW UP MATRIX

Bucket No. of EMI'S DUE 1 1 Telecalling starts 1st bounce calling Collection calling / 2nd bounce letter /cheque pick up. 2 3 above 2 and 3 above Routed to collection agency if Non- Starter. Handling over the collection agency and Notice u/s 138 for criminal action It should happen the 3rd cheque bounce happens Legal recall notice Handling over to possession agency for to over possession of asset. Valuation of asset. Sale of possessed asset, if not settled by Hirer Post sale notice for recovery of ACTIVITY

shortfall. Legal action if shortfall not paid by customer.

SPECIALIZED COLLECTION TOOLS

SHARING OF DATABASE:- Social pressure needs to be put on the customer in such a way that he cannot obtain any form of loan from any banks or NBFC. This is done by sharing the defaulter database with other banks and NBFC's. While taking defaulter list efforts to be taken to ensure the genuiness of the same LETTERS TO EMPLOYER:- we need to ascertain the current business address of the customer and a letter can be written to the employer stating the default committed by the employee of his organization. This is more effective way of inducing the customer to pay, because no individual should like the organization to know that he has availed a loan and that he is a defaulter in it. This result in lowering his status. in his office and hurting his ego. However in such cases

utmost care should be taken to ensure that the outstanding amount specified in the letter is true and should be used cases in Bucket 4 and above only.

PAPER

ADS/PUBLIC

NOTICE:-

For

all

chromic defaulters, which are beyond Bucket 7 and it, is felt that recovery under the present circumstances is doubtful due to various factors like customers being a well known or influential person, a paper advertisement can be put in the local newspaper.

OBJECTIVE
The very basic purpose for which the project has been undertaken is for the of the partial fulfillment of the MBA degree programme as required by U.P. Technical University Lucknow. The major objective for which the study as been undertaken i.e. which are basically taken into consideration is: To understand the economics of car financing schemes and its benefits to the customer. To understand the management of car loan recovery procedure and measures taken to

reduce the default rate. The above is fulfilled by considering the following subobjectives: Car loan procedure of HDFC Bank Loan amount sanctioned by HDFC Bank Rate of interest charged by HDFC Bank Financing period offered by HDFC Bank

Recovery rate regarding financed amount of the bank along with the percentage of defaults

Action against default payments To arrive at some other relevant findings

RESEARCH METHODOLOGY
Research Methodology is a way to systematically solve the research problem. It may be understood as a science of studying how research is done scientifically. In it we study the various steps that are generally adopted by researcher in studying his research problem along with logic behind them. It is necessary for the researcher to know not only the research methods/techniques but also the methodology. Researchers also need to understand the assumptions underlying various techniques and they need to know the criteria by which the can decide that certain techniques and procedures will be applicable to certain problems and other will not. We use a particular method of research in the context of our research study and explain why we are using a particular method or technique and why we are not using other so that research results are capable o being evaluated either by the researcher himself or by others.

 Research : Research is a scientific and systematic search for pertinent information on a specific topic. According to Clifford Woody research comprises defining and redefining problems, formulating hypothesis or suggested solutions; collecting, organizing and evaluating data, making

deductions and reaching conclusions; and at last carefully testing the conclusions to determine whether they fit the formulating hypothesis. Research Design: A research design is purely and simply the

framework or plan for study that guides the collection and analysis of data. Application and specification are the main characteristics in a research designs can be classified on the basis of the fundamental objectives of the research. design. a. Exploratory b. Conclusive 1. Descriptive There are mainly two types of research

2. Experimental Since our research is descriptive type, so research design is also descriptive. Sampling Design : Sampling is a process of obtaining information about an entire population by examining only a part of it. Sampling is used for a variety of reasons such as: i. ii. Sampling can save time and money. Sampling may enable more accurate

measurements. iii. Sampling remains the only way when populations contain infinitely many members. iv. Sampling only remains the only choice when a test involves the destruction of the item under study. Sampling methods can be divided into two. 1. Probability Sampling 2. Non-probability Sampling In my research probability sampling is used. Again in probability sampling, simple random sampling is used. This sampling is stratified system.

 Data Collection Method: Data collection methods are generally of two types: a. Primary Data b. Secondary Data Primary data are those which are collected a fresh and for the first time and thus happens to be original in character. The primary data is collected in the process of questionnaire and interview of the outlets. Secondary data are those which have already been collected by someone else and which have been already been passed through the statistical process. In my research the secondary data is collected from the company sales records and from research reports.

 Tools and Techniques: Primary Data : Questionnaire and Personal Interview. Secondary Data : Company sales record and other Research reports.

. Sampling Plan: Target Population Or Universe : All the resident of Meerut City. Sampling Unit : Any Insurance policy of who works with any

insurance company Sampling Size Sampling Method : : Around 100 people Judgment and Convenience.

 Sampling Area

Study Shall cover Meerut City.

CONCLUSION
In today's era, it is not easy for a middle class person to avail a car where he is supposed to fulfill various other important needs of his family which are more basic and necessary than owning a car for the life. So, if one wants to have the car along with the fulfillment of other needs, finance option make it possible. We have comprehensively discussed the car finance

schemes of HDFC Bank. Its future looks to be bright as the ultimate customer (who is the king) is given the utmost care and is considered above all. But, with the popularity of car financing, the problem of default becomes the fact of life and therefore HDFC Bank in this field is applying various measures to overcome the problem of default.

Default in payment of car loan is not unusual, as historically some creditors have always defaulted in meeting their obligations. Therefore, the car financing industry will

continue to face this problem.

APPENDIX

STRUCTURED INTERVIEW QUESTIONS

1. 2.

Who can apply for the loan? How much your organization can lend for car finance?

3. 4. 5. 6. 7. 8. 9.

For how long an individual can get loan? What is the mode of repayment? What is the security for the loan? What is the rate of interest? What is the limit for margin money? What is required for the security? How much processing fees you charge?

10. Is there any penalty in case of prepayment?

11. What is the loan procedure? 12. default? What actions are taken in case of

BIBLIOGRAPHY

1. Books Consulted: Banking Law and Practice: Money Banking and Finance: P. N. Varshney N.K. Sinha

2. Pamphlets

3. Websites: www.hdfcbank.com www.googlesearch.com yahoo search

CONTENTS
Certificate Declaration Acknowledgement Preface CHAPTER 1 Introduction to topic CHAPTER 2 Company Profile Business Profile CHAPTER 3 Car Financing

 Reason for car financing Default in car financing Measure to get rid of default Car loans Types of car loan Procedure of car loan Precautions HDFC Car Loan

CHAPTER 4 HDFC Bank recovery process Collection Strategy Field referrals Specialized collection tools

Objective Research Methodology Conclusion Appendix Bibliography

ON
Car Loan Scheme and Recovery Procedure of HDFC Bank

(For the fulfillment of Master

of Business Administration)

Under the guidance of Mr. Sandeep Kumar

Submitted To: Submitted BY:MR. N.N. Sen Gupta

Upreti

Vipin
Roll No

H.O.D
0407270149

IIMT MANAGEMENT COLLEGE MEERUT (Affiliated to U.P.T.U. Lucknow)