MARK E.

GILBERT
10 Chester Lane, Unit 3 Enfield, NH 03748 www.linkedin.com/in/markgilbert1957 megilber@gmail.com

SUMMARY Lead eBusiness Database Administrator and Client Logistic Internet Site Support professional with a diverse background involving internal workflow database that facilitated client access to company website. Experience includes verifying confidential disclosure agreements prior to clients' web access to intellectual property. Quick learner, recognized for excellent communication skills and attention to detail. Team player that adapts easily to change, and has persistence to overcome obstacles to achieve challenging goals. PROFESSIONAL EXPERIENCE INFOTECH ENTERPRISES, East Hartford, CT eBusiness Database Administrator 2013 IBM contractor supporting the Foundry eBusiness team facilitating client boarding on the IBM Customer Connect . Similar roles & responsibilities I had while an eBusiness database administrator in the IBM Foundry IBM CORPORATION, Essex Junction, VT eBusiness Database Administrator, IBM Foundry 2000 2013 Lead administration of an internal end-to-end workflow database used by the client prior to accessing the IBM Customer Connect website. Collaborated with internal community to facilitate client's data access on IBM Customer Connect website. Verified confidential disclosure agreements prior to client access to intellectual property or various tools on Customer Connect website, resulting both IBM and clients always being protected during period of disclosure. Addressed internal and client problems or questions in regards to workflow database, accepted data or with client access to Customer Connect website, maintaining high client satisfaction rates. Discovered and resolved issues clients had accessing chip part manufacturing or order management data, which led to client ability to predict shipment date and yield of placed orders. Drove improvements by tracking and performing root cause analyses on interventions involving Foundry clients, that decreased common release errors 80%, increased understanding of complex errors and led to initiation of future enhancement. Served as Super Administrator / Subject Matter Expert for Customer Connect website tasks involving client set-up admin tools, resolving complex problems not understood by help desk and reducing problem ticket open time, in some cases, by days. Delivered 100% customer satisfaction during client involvement by being responsive and thorough in addressing needs.

Reduced production time of workflow database enhancement through testing contributions during development phase, meeting cycle time metrics 100% of time during tenure. Reduced head count 2 people by absorbing job responsibilities after departure. Decreased development time of eBusiness database enhancements 30% by performing user acceptance testing jointly with stakeholder. Met all database workflow cycle time measurements used to get clients access to Customer Connect website, resulting in most clients gaining access to data by application engineers commitment date and contributing to high client retention. Verified hundreds of confidential disclosure agreements with zero resulting with legal impact. Recognized with 12 official IBM awards for process improvements and 22 formal peer awards for going above and beyond in providing assistance.

MARK E. GILBERT
IBM CORPORATION (Continued)

MEGILBER@GMAIL.COM

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Related IBM Job Experience Product Engineering Technician, 1999 2000 Fall Plan Administrator for Manufacturing Cycle Time and Yield, 1996 1998 Fab Logistics Support, 1993 1997 Plans & Controls Fab Support, 1991 1992 Chemical Mix Operator, 1990 1991 Wafer Test Operator, 1989 1990 Wafer Clean Room Tool Operator, 1981 1988 EDUCATION

1981 1999

Vermont Technical College Associates in Electrical Engineering Technology equivalency through IBM Create Program MILITARY EXPERIENCE UNITED STATES NAVY 2nd Class Petty Officer, honorably discharged 1976 1980