1. 2. 3. 4. 5. 6. 7. 8.

May I ask who's calling? (This is Bob Hall.) I'm sorry, but she's out to lunch right now. (I'll call her after lunch.) Could I have your telephone number, please? (Yes. It's 532-9843.) Would you like to leave a message? (No. I'll call later.) Could you spell your name, please? (It's spelled T . . I . . M.) I'll be sure to give her the message. (Thank you.) I'm sorry, but he's in a meeting now. (Do you know when it'll be over?) I'm sorry, but he won't be back to the office until Thursday afternoon. (Alright. Please tell him Jeff called.) 9. Mr. Jones would like to reschedule Wednesday's appointment to next Monday at 10 O'Clock. (Sure. No problem.) 10. Shall I have her call you back later today? (No. Just tell her I called.)

1. May I ask ________________ calling? A. Ms. Smith, please. B. I'll call tomorrow. C. This is Bob Hall. 2. I'm sorry, but she's out to ___________ right now. A. Okay. I'll call her right now. B. I'll call her after lunch. C. Okay. Lunch time is fine. 3. Could I have your ____________________? A. Yes. It's 532-9843. B. My name's Greg Rodgers. C. My zip code is 09783. 4. ___________________________________ message? A. No. I'll call later. B. Yes. Go ahead. C. Yes. Please give him the message.

5. Could ________________________________________ please? A. I work for Sony. B. It`s spelled T . . I . . M. C. That's correct. 6. _____________________________________________________? A. Here's the message. B. No. I'll call later. C. Thank you. 7. _____________________________________________________? A. Okay. Then, I'll meet him now. B. Do you know when it'll be over? C. Sorry. I can't meet him now. 8. _____________________________________________________? A. I'll call him Thursday morning. B. Alright. Please tell him Jeff called. C. Have him call me on Wednesday at 3:00. 9. _____________________________________________________? A. Next Wednesday would be fine. B. Sorry. I'm busy on Monday at 11:00. C. Sure. No problem. 10. _____________________________________________________? A. Yes. I'll call her later. B. No. Just tell her I called. C. Yes. Tomorrow is fine. 1. What is the name of the caller? A. Nick B. Nate C. Neil

2. According to the girl, her father: A. is not home. B. is on another line. C. can't come to the telephone. 3. What is the man's telephone number? A. 598-7482 B. 587-4728 C. 589-7248 4. The man tells the girl: A. that he will call again sometime after 7:00 PM. B. to ask her father to call him later. C. that he will drop by around 8:30 PM. 5. What does the girl refuse to tell the caller? A. her age B. her name C. her address 1. The man makes a reservation finally for which day? A. March 20th B. March 21st C. March 22nd 2. What kind of room does the man prefer? A. a non-smoking room B. a smoking room C. either one is okay 3. Why doesn't he want to reserve the suite? A. It doesn't have a nice view. B. It doesn't come with a sauna bath. C. It's too expensive.

4. Including tax, how much is the man's room? A. 80 dollars B. 88 dollars C. 96 dollars 5. How do you spell the man's name? A. Maxner B. Maexner C. Mexner 1. What will take place at Bill's house tomorrow? A. a party B. a game C. a dance 2. Why does Hank have to work late? A. He has to attend a meeting. B. He has to write a report. C. He has to close the office. 3. Why is Hank going to visit Lisa after work? A. because she is sick in bed B. because he has to return something C. because he is going to take her to Bill's house 4. Where is Hank going to get the snacks to take to Bill's house? A. from his house B. from the store C. from his work 5. What time will Hank most likely arrive at Bill's house? A. 7:00 PM B. 8:00 PM C. 9:00 PM

1. What will take place at Bill's house tomorrow? A. a party B. a game C. a dance 2. Why does Hank have to work late? A. He has to attend a meeting. B. He has to write a report. C. He has to close the office. 3. Why is Hank going to visit Lisa after work? A. because she is sick in bed B. because he has to return something C. because he is going to take her to Bill's house 4. Where is Hank going to get the snacks to take to Bill's house? A. from his house B. from the store C. from his work 5. What time will Hank most likely arrive at Bill's house? A. 7:00 PM B. 8:00 PM C. 9:00 PM 1. Why can't Elaine Strong answer the phone? A. She's in a meeting. B. She's out of the office. C. She's talking with another customer. 2. What does the caller want the secretary to send? A. information on after-sales service

B. a picture of the newest computers C. a list of software products 3. What time should the secretary send the material? A. 2:30 PM B. 3:30 PM C. 5:00 PM 4. What is the caller's name? A. Cordell B. Kordel C. Kordell 5. What is the caller's telephone number? A. 560-1287. B. 560-1828 C. 560-2187 1. What does the man order? A. T-bone steak B. chicken fried steak C. broiled chicken 2. What does he eat with his meal? A. fries B. bread C. rice 3. What does he have to drink? A. small juice B. medium juice C. large juice

4. What kind of dressing does he ask for? A. French B. Italian C. ranch 5. Why is the restaurant not serving pies today? A. The baker was hurt at work and can't prepare them. B. The oven is broken and hasn't been repaired. C. The restaurant has decided to only sell ice cream. 1. What is the first problem with the man's reservation? A. The hotel confused him with another guest. B. Rooms are overbooked for that evening. C. There are no more rooms available for five people. D. The price for the room is more than he expected. 2. For what day did Mr. Nelson make a hotel reservation? A. the eighteenth B. the nineteenth C. the twentieth D. the twenty-first 3. What is taking place in the city that makes getting another room almost impossible? A. a marathon B. an outdoor music festival C. a conference D. building renovation 4. How much is the initial discount on the honeymoon suite after Mr. Nelson complains about the hotel service? A. $10 B. $15

C. $20 D. $25 5. How does Mr. Nelson respond when the hotel clerk offers to provide him with a free room on his next visit? A. He thinks it will take a long time for him to receive the free coupon for the room. B. He feels he should first receive an apology from the manager for what has happened. C. He suggests that the hotel should give guests an additional 15% discount in cases like his. D. He implies that he might not visit again because of the problems he has had. 1. What is the first problem with the man's reservation? A. The hotel confused him with another guest. B. Rooms are overbooked for that evening. C. There are no more rooms available for five people. D. The price for the room is more than he expected. 2. For what day did Mr. Nelson make a hotel reservation? A. the eighteenth B. the nineteenth C. the twentieth D. the twenty-first 3. What is taking place in the city that makes getting another room almost impossible? A. a marathon B. an outdoor music festival C. a conference D. building renovation 4. How much is the initial discount on the honeymoon suite after Mr. Nelson complains about the hotel service?

A. $10 B. $15 C. $20 D. $25 5. How does Mr. Nelson respond when the hotel clerk offers to provide him with a free room on his next visit? A. He thinks it will take a long time for him to receive the free coupon for the room. B. He feels he should first receive an apology from the manager for what has happened. C. He suggests that the hotel should give guests an additional 15% discount in cases like his. D. He implies that he might not visit again because of the problems he has had.
Listen and read

The caller makes the call Telephonist: Wilson Imports. How can I help you? Caller: Hello. This is Simon Perez calling from Sanchez Tiles Could I speak to Gregory Hamilton, please? Telephonist: Of course. Can you tell me who's calling again? Caller: Simon Perez from Sanchez Tiles Irritating music Telephonist: Hello, Mr Perez. I'm afraid Mr Hamilton is in a meeting right now. Caller: Oh. Could I leave a message? Could you ask him to call me on 004496391011 That's Simon Perez on 004496391011 Telephonist: Thank you. Please hold the line.

Telephonist: Of course. Would you mind saying the number again, please? Caller: Telephonist: Thank you. I'll give him your message as soon as he is available.

Ordering lunch and dinner

What else do you recommend?

Waiter: Mr Ryefield: Waiter: Mr Ryefield: Waiter: Mrs Ryefield: Waiter: Mrs Ryefield: Waiter: Mrs Ryefield: Mr Ryefield: Waiter: Mr Ryefield: Waiter: Mr Ryefield: Waiter:

Are you ready to order, sir? Yes. Ill have the beef stew for starters and my wife would like tomato soup. One beef stew and one tomato soup. What would you like for the main course? Ill have the Cayenne Pepper Steak and my wife would like the Fried Trout with mashed potatoes. Im afraid the trout is off. Oh dear. Err... What else do you recommend? The sole is very good. OK. Ill have that. Do you have any coleslaw? No, Im sorry, we dont. Just give me a small mixed salad then. Same for me. Certainly. (...) Would you like something to drink? Yes, please. May I see the wine list? Certainly. Here you are. (...) A bottle of Chablis 99, please. Excellent choice!

Booking a hotel room

Id like to book a room please.
Receptionist: Mrs Ryefield: Receptionist: Mrs Ryefield: Receptionist: Mrs Ryefield: Receptionist: Mrs Ryefield: Receptionist:

Good afternoon, San Felice Hotel. May I help you? Yes. Id like to book a room, please. Certainly. When for, madam? March the 23rd. How long will you be staying? Three nights. What kind of room would you like, madam? Er... double with bath. Id appreciate it if you could give me a room with a view over the lake. Certainly, madam. Ill just check what we have available. . . Yes, we have

a room on the 4th floor with a really splendid view.

Mrs Ryefield: Receptionist: Mrs Ryefield: Receptionist: Mrs Ryefield: Receptionist: Mrs Ryefield: Receptionist: Mrs Ryefield: Receptionist:

Fine. How much is the charge per night? Would you like breakfast? No, thanks. Its eighty four euro per night excluding VAT. Thats fine. Whos the booking for, please, madam? Mr and Mrs Ryefield, thats R-Y-E-F-I-E-L-D. Okay, let me make sure I got that: Mr and Mrs Ryefield. Double with bath for March the 23rd, 24th and 25th. Is that correct? Yes it is. Thank you. Let me give you your confirmation number. Its: 7576385. Ill repeat that: 7576385. Thank you for choosing San Felice Hotel and have a nice day. Goodbye. Goodbye.

Mrs Ryefield: