Applied For: IT Service Desk

APURVA NIGAM
Current: Address:Gijore -53 Noida E-Mail:apurvanigam.ncet@gmail.com Mob: 8285660863

Profile: 3 Years Polytechnic Diploma in computer science. I am a workaholic person and would like to reach the zenith of success in life. Values & Believes: I believe that dedication, determination, discipline, sincerity, hard work, loyalty are the key words for success. Key Knowledge Knowledge of Desktop management, Vendor Coordination, Engineer Coordination, etc.

Work Experience (Feb 2012 to Till Date) eVision Infotech Pvt Ltd is leading Services Provider. Company Provide AMC Services to the Government and Others IT/Non IT Companies Designation: IT Service Desk Client: Bill Desk India Pvt Ltd Responsibility: As a Service Desk Manage 275+ Desktop, Laptop & Printer related Hardware and Software issue with Different Vendors product like HP, Dell and Compaq. Customer complaints by logging Call via Phone & Mails with assigned Priorities and Followed end to end process to close the Call. Prioritizing and follow up of the call till closure. Updated customers/ users on the progress of the tickets and closed the tickets with user confirmation. Co-ordinate with the Engineers to get the problem resolved up to customer satisfaction. Troubleshooting: Desktop, Laptop Hardware, Windows Related Issues Issue, Shared Printer and Network related issues. Knowledge In: Installation of Windows XP pro, Windows Vista and Windows 7, Printer setting and Configuration. In Mailing MS Outlook, Outlook Express Configuration, Backup and Restore Process. Technical Skill: Knowledge of Desktop / Network Hardware Components Installation, Up gradation and Troubleshooting. Work on Experience of Windows XP & Windows 7/ 8 Installation, Customization and

Troubleshooting in Different Vendors Product (Desktop / Laptop). Installation & configuration of LAN Network in Windows Environment (Win XP, VISTA and Win7 Etc.) Fault finding & trouble shooting of Monitor, SMPS, and Mother Board. Installation of various software, Application and Utilities. Cabling & crimping for systems, hubs, switches & routers Network devices- Repeater, Hub, and Switches & Routers etc.

Academic Profile: Course/class

College/School Naraina Collegee of Engineering Technology

Dankuparaga College Nehru Inter College

University/Board UPTU C.S.J.M university UP Board

MCA B.Sc 12th

Achievements:

Year Passed 2012 2009 2006

% or Grade 74% 58% 58%

Participated in Organizing of college Festival. Participated in Organizing Rangoli Competition. Awarded certificates in drawing competitions during school period. Work as a Coordinator in college level events. Visit INFOSYS Company, Chandigarh from College Tour.

My Strengths: Positive Thinking Time Punctual.

Hobbies and Extra Curricular Activities Listen to music when I am getting bored with my work. Internet Surfing.

Personal Information: Fathers Name: Date of Birth: Marital Status: Languages known:

Late Satya Narayan Nigam 18-06-1989 Unmarried English, Hindi

I hereby declare that all statements made in this application are true and complete to the best of my knowledge.

Date:

Place: NOIDA Apurva Nigam