United Parcel Service SCHOOL OF BUSINESS, MANAGEMENT AND FINANCE NAME: RAMHEET URVASHI (secretary) NAME: TARSOO YAASIR

NAME: MAYPUT NEETA (Team l eader) NAME: SUDDUL DHANISHTA student identity: 110408 student identity: 120363 student identity: 120368 stude nt identity: 110498 MODULE: MANAGEMENT INFORMATION SYSTEMS MODULE CODE: MMIS 3202 PROGRAMME: BSC (HO NS) MANAGEMENT (GENERAL AND FINANCE) LECTURER NAME: MR MEVIN LUCHOO DATE OF SUBMISSION: 27 APRIL 2013 1|P ag e

United Parcel Service Table of Content 1. What are input, processing and output of UPS package trackin g system? What technologies are used in UPS? How are these technologies related to UPSs business strategy? Done by Ramheet Urvashi 2. What problems does UPSs info rmation system solve? What would happen if these systems were not available? Don e by Tarsoo Yaasir Page Number 1-5 6-9 3. What kind of information and services does the web site provide for individua ls, small businesses and large businesses? Done by Mayput Neeta List these Servi ces and write several paragraphs describing one of them, such as UPS Trade Direc t or Automated Shipping Processing 9 - 11 11 - 15 Explain how your business would benefit from the service. 15 - 17 How does this website enhance UPSs competitive positions? Done by Suddul Dhanisht a 17 19 References Appendix 20 21 23 2|P ag e

United Parcel Service Acknowledgement We would like to gratefully and sincerely thanks our lecturer Mr Mevin Lutchoo, gave us the opportunity to work as a team for the case study, he also provided h is guidance and unbelievable insight. This assignment helped us to improve our knowledge about the different concept a nd aspects of Management Information System as a part in a business. As a part o f the assignment we were also able to know more about United Parcel Service, its website and the product and services it provide. Another great experience we go t through this assignment was about team work. Working as a team was great and e veryone in the group participated fully. This assignment would not have been possible without our lecturers guidance and t he team support 3|P ag e

United Parcel Service 1. What are input, processing and output of UPS package tracking system? What te chnologies are used in UPS? How are these technologies related to UPSs business s trategy? (25 Marks) ( Urvashi Ramheet) Introduction United Parcel Service (UPS), the worlds largest air and ground pac kage-distribution company, started out in 1907 in a closet-size basement office. Jim Casey and Claude Ryan two teenagers from Seattle with two bicycles and one phone promised the "best service and lowest rates." UPS has used this formula su ccessfully for more than 90 years. Today UPS delivers more than 13 million parcels and documents daily throughout t he United States and more than 200 other countries and territories. The firm has been able to maintain its leadership in small-package delivery services in the face of stiff competition from Federal Express and Airborne Express by investing heavily in advanced information technology. Over the past decade, UPS has spent more than $1 billion a year to boost customer service while keeping costs low a nd streamlining its overall operations. Through its automated package tracking system, UPS can monitor packages througho ut the delivery process. At various points along the route from sender to receiv er, a bar code device scans shipping information on the package label; the infor mation is then fed into the central computer. 4|P ag e

United Parcel Service 1. What are the inputs, processing, and outputs of UPSs package tracking system? Inputs: The inputs include package information, customer signature, pickup, deli very, time-card data, current location (while en route), and billing and custome r clearance documentation. First and foremost, computer handheld device called Delivery Information Acquisi tion Device (DIAD) identify to be an input device use by United Parcel Service ( UPS) for their package tracking system. This input device automatically captures customers signatures along with pickup, delivery, and time-card information. The driver then places the DIAD into the UPS trucks adapter, information is then tr ansmitted to UPS computer network for storage and processing by UPS main compute rs in Mahwah, New Jersey, and Alpharetta, Georgia. From there, the information can be accessed worldwide to provide proof of delive ry to customers or to respond to customers queries. Secondly, Bar Code Devices i s also identified to be an input partly because it helps UPS scans shipping info rmation on the package label and then fed into the central computer. Customer se rvice representatives can check the status of any package from desktop linked to the central computer and are able to respond immediately to inquiries from cust omers.UPS customers can also access this information from the companys website us in g their own computers or wireless devices such as pagers and cell phones. Processing: The data are transmitted to a central computer and stored for retrie val. Data are also reorganized so that they can be tracked by customer account, date, driver, and other criteria such as the consolidation of orders for efficie nt final delivery of packages. With the new subsidiaries, UPS now gas also the p otential to lease call centre capacity to a customer, handle logistics and relat ed information exchange for all transactions. Outputs: The outputs include picku p and delivery times, location while en route, and package recipient. The output s also include various reports, such as all packages for a specific account or a specific driver or route, as well as summary reports for management. 5|P ag e

United Parcel Service What technologies are used in UPS? Technology has played a large role in UPSs abi lity to expand and grow to serve globally in more than 200 countries and territo ries. UPS relies on several technologies to gain a competitive advantage against rival companies. The company streamlines processes by utilization of 1) bar- co de scanning systems 2) wireless networks 3) a mainframe computer 4) a portable c omputing device 5) Software products and the internets. The technologies uses in UPS are: 1. UPS net It is a global electronic data comm unication network that provides an information processing pipeline for internati onal package processing and delivery. 2. DIAD Using a handheld computer device called a DIAD [Delivery Information Acq uisition Device], the driver electronically captures information about each pack age, including the time of delivery and even the signature of the person receivi ng the package. This information is transmitted via cellular telephone from the package car to UPS computers, where it is available for customers to trace their packages or verify proof of delivery. 3. UPS Online- Tools UPS allows customers to download, free of charge, electronic tools [APIs, that is, Application Progr am Interface] which are: UPS Tracking: Both the shipper and recipient of a package can track the status o f the package directly from the UPS website. Information available from the trac king system includes location 6|P ag e

United Parcel Service of the package on its journey from the shipper to recipient and estimated time o f delivery of the package. UPS Rates and Service Selection: A tool that allows a customer to estimate the c ost of sending a package the customer enters the size and weight of the package, pickup and drop- off locations and requested service type then a quotation is p rovided for the cost of sending the package. In addition to that the technologies used in UPS consist of handheld computers ( DIADs), barcode scanners, wired and wireless communications networks, desktop co mputers, UPSs central computer, storage technology for the package delivery data, UPS in-house package tracking software, and many different pieces of software t o access the Internet and many different pieces of software for tracking package s, calculating fees, maintaining customer accounts, and managing logistics. The Web serves as the foundation for new kinds of information systems such as th eir Web-based package tracking system. Through the use of DIADs, the UPS drivers automatically capture customers signatures along with pickup, delivery, and time -card information. UPSs information systems use these data to track packages whil e they are being transported. The result is an information system solution to th e business challenge of providing a high level of service with low prices in the face of mounting competition. How are these technologies related to UPSs Business Strategy? These technologies in long run will bring the company higher revenue. The companys strategy is to ha ve the best service but in the lowest price. So by using those technologies in t heir company, they are confident that they are having the best service because t he technology they use assures them. UPS has used the same strategy over 90 year s. Its strategy is to provide the 7|P ag e

United Parcel Service best service and lowest rates. One of the most visible aspects of technology is th e customers ability to track his/her package via the UPS Web site. However, techn ology also enables data to seamlessly flow throughout and helps streamline the w orkflow at UPS. Further to that, as we have seen in the case study itself, their plan of action or strategy is to sustain the core and create their future by: Using technology to develop new services Attracting talented people Studying customer behavior an d looking forward their needs Practicing innovation that leads to growth Buildin g competencies in the integration of goods, information and funds. Conclusion Since 1985 UPS began to improve their data networking applications. They built u p their IT network and database in order to collect and track over 200data eleme nts for every single package. Through UPS.com new UPS could also serve new B2B c ompanies to use their tracking system with only a link. UPS also o ffer s a set o f t r ansport at io n AP I s called t he UPS Online T oo ls that allow busines ses to integrate tracking, rating, address validation and other important jobs. 8|P ag e

United Parcel Service (2)What problems does UPSs information system solve? What would happen if these s ystems were not available? ( Tarsoo Yaasir ) Today UPS delivers more than 13.6 million parcels and documents each day in the United States and more than 200 other countries and territories. UPS is a leader in the package delivery services. The company has gained competitive advantage in accessing up-to-date information as quickly and immediately as possible. Ther e are several problems that are solved by the UPS information systems. One would be routing the delivery truck to shorten the route distance traveled for the pa ckages that are on the truck. Moreover, problems that the information systems so lve is to keep the level of services high yet bring the cost and prices down to compete with other competitors. If these systems were not available then UPS wil l not be able to compete with others and it will not become the largest package deliver company as what it is today. Some problems this information system solve s relates directly to logistic and supply chain activities, not just dot itself but for other companies. This service include supply chain design and management , freight forwarding, customs brokerage, mail services, multimodal transportatio n, and financial services, in addition to logistic services. Because of its adva nced integration of its technology, UPS can provide these services cheaper and m ore efficient than most companies can create them in-house. UPS is able to quick ly access up-to-date information on which to make better decisions. Information systems help UPS managers to make better decisions. Through the use of informati on technology, UPS has made their business processes more efficient, which in tu rn has resulted in higher revenues. In addition to that, from customers perspecti ve, these technologies provide value because they help customers complete their tasks more efficiently. These technologies also provide value for the company be cause they are seen as an asset from the customers perspective. The technologies are seen as helping the customers complete their tasks more efficiently, which in turn is seen as value-added services as opposed to increasing the cost of sendi ng packages. This information system helps the management of UPS to make decisio ns which helps the company to sustain its competitive advantage. Due to this inf ormation system and IT, UPS is operating and providing services at its best leve l and efficiently and reaping the benefits and opportunities for earning and max imizing profits for the company. Customers of the company are of the view that I T and IS system of the company are the assets of the company which are adding va lue to the services provided by the company. If the company had not this IS and IT system then it could not be able to fulfill its promise of best service and lo west rates. 9|P ag e

United Parcel Service Furthermore, UPSs information system helps in: Operational excellence: UPS has ma intained leadership in small-package delivery services despite stiff competition from FedEx and the U.S. Postal System by investing heavily in advanced informat ion technology. New products, services, and business models: In June 2009 UPS la unched a new Web-based Post Sales Order Management System (OMS) that manages glo bal service orders and inventory for critical parts fulfillment. The system enab les high-tech electronics, aerospace, medical equipment, and other companies any where in the world that ship critical parts to quickly assess their critical par ts inventory, determine the most optimal routing strategy to meet customer needs , place orders online, and track parts from the warehouse to the end user. Custo mer and supplier intimacy: Customers can download and print their own labels usi ng special software provided by UPS or by accessing the UPS Web site. UPS spends more than $1 billion each year to maintain a high level of customer service whi le keeping costs low and streamlining its overall operations. Improved decision making: Special software creates the most efficient delivery route for each driv er that considers traffic, weather conditions, and the location of each stop. UP S estimates its delivery trucks save 28 million miles and burn 3 million fewer g allons of fuel each year as a result of using this technology. To further increa se cost savings and safety, drivers are trained to use "340 Methodsdeveloped by i ndustrial engineers to optimize the performance of every task from lifting and l oading boxes to selecting a package from a shelf in the truck. Competitive advan tage: UPS is leveraging its decades of expertise managing its own global deliver y network to manage logistics and supply chain activities for other companies. I ts Supply Chain Solutions division provides a complete bundle of standardized se rvices to subscribing companies at a fraction of what it would cost to build the ir own systems and infrastructure. The firm has been able to maintain leadership in small-package delivery services despite stiff competition from FedEx and Airborne Express by investing heavily in advanced information technology. During the past decade, UPS has poured billi ons of dollars into technology and systems to boost customer service while keepi ng costs low and streamlining its overall operation. 10 | P a g e

United Parcel Service Using a handheld computer called a Delivery Information Acquisition Device (DIAD ), a UPS driver can automatically capture customers signatures along with pickup, delivery, and time card information. The driver then places the DIAD into the U PS trucks vehicle adapter, an information-transmitting device that is connected t o the cellular telephone network. Package tracking information is then transmitt ed to UPSs computer network for storage and processing in UPSs main computers in M a hwah, New Jersey, and Alpharetta, Georgia. From there, the information can be accessed worldwide to provide proof of delivery to customers or to respond to cu stomer queries. Through its automated package tracking system, UPS can monitor p ackages throughout the delivery process. At various points along the route from sender to receiver, bar-code devices scan shipping information on the package la bel; the information is then fed into the central computer. Customer service rep resentatives can check the status of any package from desktop computers linked t o the central computers and are able to respond immediately to inquiries from cu stomers. UPS customers can also access this information from the companys Web sit e using their own computers or wireless devices such as pagers and cell phones. Anyone with a package to ship can access the UPS Web site to track packages, che ck delivery routes, calculate shipping rates, determine time in transit, and sch edule a pickup. Businesses anywhere can use the Web site to arrange UPS shipment s and bill the shipments to the companys UPS account number or to a credit card. The data collected at the UPS Web site are transmitted to the UPS central comput er and then back to the customer after processing. UPS also provides tools that enable customers such Cisco Systems to embed UPS functions, such as tracking and cost calculations, into their own Web sites so that they can track shipments wi thout visiting the Ups site. A capability called UPS Campus Ship allows employee s in multiple offices of a business to process and ship from their computers and has shipping procedures controlled by a central administrator set up by the bus iness. Morris, Schneider and Prior LLC, a top law firm serving the financial ser vices industry, uses this capability to track and control shipping costs. This f irm is constantly sending time-sensitive documents from three different location s to clients throughout the United States. UPS tools automate the allocation and reporting of this firms shipping costs and even itemize and detail shipping expe nses for each client. Information technology helps UPS reinvent itself and keep growing. UPS is now leveraging its decades of expertise managing its own global delivery network to manage logistics and supply chain management for other compa nies. It created a UPS Supply Chain Solutions division that provides a complete bundle of standardized services to subscribing companies at a fraction of what i t would cost to build their own systems and infrastructure. These services inclu de supply 11 | P a g e

United Parcel Service chain design and management, freight forwarding, customs brokerage, mail service s, multimodal transportation, and financial services, in addition to logistics s ervices. What problems does UPSs information system solve? Solve activities relate to logistics and supply chain including other companies. These services include supply chain design and management, customs brokerage, m ail services, multimodal transportation, and financial services. In addition, th ey it cuts down on travel time, avoids left turn in urban areas, & save millions of dollars every year. They discovered that if they only make right turns with their delivery trucks they can spend much less time stopped in traffic. So they arrange deliveries so that drivers can pretty well eliminate left turns, thus sa ving the company millions of dollars in fuel costs each year. What would happen if these systems were not available? Firstly, UPS Company will not very efficiency. In addition, customer cannot ask their require by the internet of the technology were not available, and then UPS would, as it has through most of its history, attempt to provide that informati on to its customers, but at higher prices. From the customers perspective, these technologies provide value because they help customers complete their tasks more efficiently. Customers view UPSs technology as value -added services as opposed to increasing the cost of sending packages people cannot know where the package has arrived. The cost will be increased the whole process will not so convenient . 12 | P a g e

United Parcel Service Question 3: ( Neeta Mayput ) Definition of Web site A website, also written as Web site, is a set of related web pages containing co ntent such as text, images, video, audio, etc. A website is hosted on at least o ne web server, accessible via a network such as the Internet or a private local area network through an Internet address known as a Uniform Resource Locator. Al l publicly accessible websites collectively constitute the World Wide Web. A webpage is a document, typically written in plain text interspersed with forma tting instructions of Hypertext Markup Language (HTML, XHTML). A webpage may inc orporate elements from other websites with suitable markup anchors. Web pages are accessed and transported with the Hypertext Transfer Protocol (HTT P), which may optionally employ encryption (HTTP Secure, HTTPS) to provide secur ity and privacy for the user of the webpage content. The users application, oft en a web browser, renders the page content according to its HTML markup instruct ions onto a display terminal. The pages of a website can usually be accessed from a simple Uniform Resource Lo cator (URL) called the web address. The URLs of the pages organize them into a h ierarchy, although hyper linking between them conveys the readers perceived sit e structure and guides the readers navigation of the site which generally inclu des a home page with most of the links to the sites web content, and a suppleme ntary about, contact and link page. Some websites require a subscription to access some or all of their content. Exa mples of subscription websites include many business sites, parts of news websit es, academic journal websites, gaming websites, file-sharing websites, message b oards, web-based email, social networking websites, websites providing real-time stock market data, and websites providing various other services (e.g., website s offering storing and/or sharing of images, files and so forth) 13 | P a g e

United Parcel Service (3)What kind of information and services does the web site provide for individua ls, small businesses and large businesses? ( Neeta Mayput) UPS has used the Web site to allow individuals, small businesses and large busin esses to gain access to many features that make shipping with UPS faster and mor e convenient. The organization has used the web site to show how its experienced staffs have designed effective solutions for individuals, small businesses and large businesses using a vast network of transportation modes. According to the case study the kind of information and services provided by UPS are that For individuals The UPS web site enhances communications and increase efficiency. For example it builds an IT network and database in order to collect and track over 200 data e lements for every single package that they ship. The website provides lot of inf ormation and services that are useful for the individuals when they want to ship their mails, packages across the country or worldwide. For example if an indivi dual wants to deliver a parcel immediately without going to UPS and this would b e the right solution for the individual to use the website. Individuals can crea te a shipment, calculate time and cost, schedule a pickup and find the UPS locat ions nearby. Individuals can do this by using the computer as well as with the m obile phone. UPS allows the individuals to track their shipment by various means by using the track by number, track by reference, and track by email and by sms tracking. It allows the customers to track on real time basis by using the webs ite. For individual the UPS website create shipments, enhanced tracking, claim processing, supply ordering, shipment pickup, wireless solutions that provide tr acking information, shipping cost information, and finding drop-off locations. F or small business and large businesses Providing elogistics services on its web site, it helps small B2c companies as w ell as large companies to have their own virtual logistics department which is h osted at UPS. The small businesses also benefits from UPS capital which provides working capital, which applied internet to its business, developing online COD receivables management products and cutting the customers COD receivables wait fr om two weeks to two days. UPS help synchronize the movement of goods, funds and information for small business. UPS offers an array of solutions to help the bus iness grow or expand into new markets. Billing and financing services; technology solutions include UPS Internet shippi ng, UPS paperless invoicing, mobile services, visibility solutions that provides information to manage 14 | P a g e

United Parcel Service shipping more efficiently. The web site also helped the multitude of small busin esses online companies who came to rely on UPS for shipping. It helps shipment deliver, returns, technology, contract logistics, internationa l trade, financial services. It offers a set of transportation APIs called the U PS online Tools that allow businesses to integrate tracking, rating, address validation, and a number of other valuable f unctions. List these Services and write several paragraphs describing one of them, such as UPS Trade Direct or Automated Shipping Processing Air Freight Utilize global air freight services with pickup and delivery to major business c enters around the world. According to UPS statement When you have high-value or t ime-sensitive shipments, you need to know that theyll arrive on time. Our globa l air freight services can meet most time-in-transit needs, from urgent deliveri es to more routine international air freight shipments. We give you the flexibil ity to get your cargo where it needs to be, when it needs to be there. With a full range of international air freight services, only we offer both guar anteed door-to-door air freight services as well as non-guaranteed freight forwa rding services. And while many carriers give you only a range of transit times, we know thats not sufficient for air freight. We give you time and dayspecific services so you get the predictability and flexibility you need. Ocean ports worldwide. According to UPS website Statement the services of ocean freigh t are: Full Container Load Freight Take advantage of its ocean freight experience and dependable transit schedules and sailings from major Comprehensive Non-Vessel Operating Common Carrier (NVOCC) services provide frequ ent departures at competitive rates from all major ports around the world to max imize routing and transit time options. 15 | P a g e

United Parcel Service Less-than-Container Load Offered in all major ports and markets around the globe , LCL offers space within a container that is shared with similarly situated cus tomers goods to deliver economical usage-based costing, while providing Full Co ntainer Load (FCL) frequency, routing, and visibility. Preferred LCL When you need to bridge the gap between air and ocean, UPS Preferr ed LCL delivers Asia to U.S. transit times up to 40 percent faster than standard LCL routing without compromising on the economy youve come to expect. Sea and Air Service Offered in major ports throughout the world, Sea-Air Service combines the economies of ocean freight with the speed of air freight when fast er transit times are required, but economy is still important. Freight Forwarding Offered in all major ports throughout the world, Freight Forw arding gives you a single, streamlined source to book ocean cargo, arrange for p ickup, and manage shipping documentation regardless of origin, destination or ca rrier. Project Cargo Management When you need a customized single-project solution for movement of specialized equipment or involving specialized charter vessels, UPS project cargo management solutions deliver global coverage, managed costs, and r eliable project continuity. 16 | P a g e

United Parcel Service Rail/Intermodal Freight Choose a dependable, cost-effective rail option to ship goods. As per UPS web site UPS Supply Chain Solutions has assembled a comprehensi ve portfolio of transportation and rail freight services, which, as stand-alone or bundled together, create innovative supply chain solutions for multiple indus tries. With UPS Supply Chain Solutions you get a single-source solution to manag e the complexities of transportation and rail freight. We can manage complex tra nsportation networks, dedicated fleets, carriers and shipments via air, ocean, r oad or rail. Road Freight Count on UPS to provide effective transportation and freight manage ment, including comprehensive LTL (less-than-truckload) and truckload services U PS Express Critical Access global time-critical services, specialized equipment, proactive communications, advanced tracking, and worldwide reach. UPS Trade Dir ect Consolidate ones international freight, air, ocean Automated shipment proces sing Automated shipment processing The idea is that all the shipment data has already been collected and stored in the order management system and picking/packing staff are duplicating this work by key-entering this into the shipping software, consuming time and leaving room for human error. The method that works best for it will depend on how configurable the system is and how much shipment data it stores. For example if you have an off the shelf ordering system that o nly holds a delivery address, then we may be able to map fields to the database and pull this detail when processing shipments so users can finalize other detai l like 17 | P a g e

United Parcel Service shipment options; if your system holds data like weight, no. of cartons to ship on an order, etc., then it may be possible to fully automate your label printing . The automated shipment process consists if automating your shipping process an d reduces paperwork. Information assets such as address books help ensure correc t shipping information, while shipping histories and e-mail notifications give y ou better shipping insight. Your address book can hold up to 1,000 distribution lists containing up to 100 addresses each. With type-ahead filtering, your addre ss book and distribution list search functionality just got faster and easier. B atch file shipping is another dynamic feature that enables you to create up to 2 50 shipments at one time by importing a .csv file. Use the shipment time and cost feature to compare service options and estimate t he time and cost of your shipment, so you can pay for exactly the kind of servic e you need. It highlights the Print shipping labels, schedule a pickup, track sh ipment progress, and pay for shipping online. Not only can you ship individual p ackages, you can also create a bill of lading for freight shipments using saved addresses and commodity information. UPS Trade Direct UPS Trade Direct is an integrated solution that allows you to bypass distributio n centers by shipping directly to retail stores or customers doors. Leveraging the breadth and reliability of the UPS global network, Trade Direct provides con solidation of international freight, air, ocean and ground transportation, custo ms clearance and direct delivery to multiple addresses within the destination co untry, all through a single source. It works: UPS will pick up or receive your s hipments, provide consolidation, transport your shipment to the destination coun try, provide customs clearance, deconsolidate into individual shipments, drop th em into either the UPS package or less-than-truckload (LTL) network and deliver them directly to your customers. The following UPS Trade Direct services are ava ilable to meet your international supply chain needs: 18 | P a g e

United Parcel Service UPS Trade Direct Air -- Improve international supply chain efficiency by acceler ating speed to market and increasing visibility and control. UPS Trade Direct Cr oss Border -- Access an integrated freight and package solution that offers pick up and delivery across the Mexico/U.S. and Canada/U.S. borders. UPS Trade Direct Ocean -- Remove days from your supply chain by delivering goods from overseas d irectly to your customers locations. Explain how your business would benefit from the service Benefits from UPS servi ces From UPS web site Statement: Shipments are important to you, and even more import ant to your customers, so its essential to use a delivery partner you can rely on. UPS delivers more packages overnight on time in the U.S. than any other carr ier. Now thats a track record you can count on. Trusting UPS, an established gl obal leader in reliability, gives you--and your customers--the peace of mind you need. The Smartphone-supported mobile apps let us to keep an eye on our business while we --and our shipments--are on the move. Ship, track, calculate time and cost or find a UPS l ocation--now at our fingertips, no matter where our business takes us With multi ple pickup options and easy pickup scheduling, UPS works within our needs and ar ound our schedule. Shipping infrequently? Whether we take our shipments to The U PS Store closest to us or leave them at any of our 57,000+ drop-off locations ac ross the country, we can count on UPS to deliver our shipment based on time and cost needs Shipment Delivery: 19 | P a g e

United Parcel Service o o o o Domestic: in-country shipping services, including air, ground, and freig ht International: worldwide delivery with time-definite and day-definite commitm ents Global Freight Services: full range of services for heavyweight shipments o ver 150 lbs Pickup Options: pickup options for frequent shippers Returns: o o o o o Service Parts Return & Repair: service parts recovery solutio ns that help increase efficiencies UPS Returns: process and track return shipmen ts quickly and efficiently UPS Returns Plus: return shipments with pickup servic e UPS Returns Technology: enable customers to request a return shipping label di rectly from your website UPS Returns Flexible Access: make returns easier and mo re convenient for customers International Trade: o o o o o Customs Brokerage: tools and expertise to help ma nage international trade complexities Distribution Center Bypass: consolidation services to streamline international supply chains UPS Trade Direct: A multi-mod al, international freight solution to move your products across oceans and borde rs faster UPS World Ease: consolidates multiple shipments destined for one count ry or the European Union (EU) so they are processed by customs as a single shipm ent UPS Paperless Invoice: electronic commercial invoices speed data to customs o UPS Import Control: take control of inbound international shipments 20 | P a g e

United Parcel Service Question (4): How does this website enhance UPSs competitive positions? (Dhanisht a Suddul) The web site enhance UPSs competitive position in many different ways as seen in question 2, thus as seen it enhance UPSs competitive positions by providing diffe rent facilities to individuals, small businesses and large businesses. It is in the internat ional market its that it is available to everyone in the world and it is translated in many difference languages, this giving the customers many options and facilities. This Website enhances their competitive p osition by giving their customers the opportunity and facility to track their packages. This special feature of UPS al lows their customers to be care free about their packages because they have the security that the package will arrive with no problems because they always know where the package is. Thus putting UPS on top of other parcel service delivery c ompanies. This changes the way that they conduct business by offering a better a nd more secure service to their customers. This site benefits their costumers by giving them confidence in who they trust t heir packages, thus making customers come back and use this service with confide nce again and again, thus increasing the profits. UPS is becoming partners with its corporate customers by giving them a high quality service and offering them many options to keep in touch with UPS by using the Web. The new look UPS intern et website www.ups.com and its new logo symbolizing "one company, one vision, one brand" portrays their outlook for the future. The statistics are overwhelming with an average of 12 million hits per day and logs more than 150, 000 user sessions accounting for over 700,000 tracking requests. As a result, UP S employs over 4,000 technology personnel and expends some $1,200 million per ye ar on information technology (Usinfo.state.gov, 2006). Shipping and tracking, th e two package-delivery business related tabs are prominent and the resources wou ld take the customer to a content rich page that gives information on shipping a ctivity, all services, and rates. UPS is a well reputed company, recognized world widely all over the world; it is recognized for its good services through its website. It operates in different country with different languages. The web site is easy to use, understand and as sistance is provided to customer. 21 | P a g e

United Parcel Service UPS make available information within UPS site for faster and efficient response to customers questions which helps the company needless employees by having more resources available on the website. Each employee when picking up or delivering a package have a GPS system that allows UPS locate each of their drivers, condi tions of the road and conditions of the truck as well. Not only does GPS help UP S learn what the status of their employee is, but it also helps to track if the employee has redelivered packages to their destination . 22 | P a g e

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2013 [ONLINE] Available at: http://comp.mq.edu.au/units/isys104/lectures/week1.pdf. [Accessed 26 April 2013]. UPS Competes Globally. 2013. UPS Competes Globally. [O NLINE] Available at: http://www.docstoc.com/docs/69086541/UPS-Competes-Globally. [Accessed 26 April 2 013]. 2013. [ONLINE] Available at: http://www.hrmars.com/admin/pics/204.pdf. [Ac cessed 26 April 2013]. Tutorial UPS - BIS BB102 Assignment. 2013. Tutorial UPS BIS BB102 Assignment. [ONLINE] Available at: https://sites.google.com/site/bisb b102assignment/tutorial-ups. [Accessed 26 April 2013].

UPS case study- Research paper-Quresal www.studymode.com UPS case study-Essays-Z itisiesta www.studymode.com UPS: Summary for United Parcel Service Inc. com-yahoo! Finance yahoo.com UPS com petes globally www.docstoc.com What are the Input, Processes and Output of UPS p ackage tracking system? Google search www.google search.mu CS460. 2013. CS460. [ ONLINE] Available at: http://adrianacs460.blogspot.com/. [Accessed 26 April 2013 ]. Small Business: UPS. 2013. Small Business: UPS. [ONLINE] Available at: http://www.ups.com/content/us/en/bussol/browse/cat/small_bus.html. [Accessed 26 April 2013].

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United Parcel Service Appendix Meeting Title: Team Leader : Secretary : Date/Time: Location: Choosing the Team Leader and Secretary Neeta Mayput Urvashi Ramheet Friday, April 26, 2013 Univers ity of Technology Meeting Attendance: Attended 1 2 3 4 Neeta Mayput Urvashi Ramheet Dhanishta Suddul Tarsoo Yashir Meeting Minutes 1. Meeting Comments: Everyone came to the assembly point Time: 2hr30 2. Introduction of Meeting & Attendees Comments: The group members were presented to everyone and they voted for a Team leader Time: 3hr 3. Review & Approve next meeting Comments: The team members approved and scheduled the next meeting Time: 3hr15 24 | P a g e

United Parcel Service Second Meeting Meeting Title: Team Leader : Secretary : Date/Time: Location: Reading questions and Allocating work to everyone Neeta Mayput Urvashi Ramheet Friday, April 26, 2 013 University of Technology Meeting Attendance: Attended 1 2 3 4 Neeta Mayput Urvashi Ramheet Dhanishta Suddul Tarsoo Yashir Meeting Minutes 2. Reading the case Study Comments: Everyone Read and understood the assignment Time: 12.00 2. Allocation of Work to each team member Comments: The Team Leader Allocated everyone a question to do Time: 12hr 45 3. Review & Approve next meeting Comments: The team members approved and scheduled the next meeting Time: 1hr 30 25 | P a g e

United Parcel Service Third Meeting Meeting Title: Team Leader : Secretary : Date/Time: Location: Reviewing everyone work and finalizing the answers Neeta Mayput Urvashi Ramheet Friday, April 26, 2013 University of Technology Meeting Attendance: Attended 1 2 3 4 Neeta Mayput Urvashi Ramheet Dhanishta Suddul Tarsoo Yashir Meeting Minutes 1. Reviewing the work Comments: Everyone brought their work thus we reviewed the answers, everyone sha red their opinions. One of the members brought her laptop so the work was done e ffectively with everyones opinion and suggestions. Time: 2hr30 2. Other work given to members Comments: Some information was lacking, so other research work were given to be done by members. Time: 3hr 3. Review & Approve next meeting Comments: The team members approved and scheduled the next meeting Time: 3hr 30 26 | P a g e

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