Usability Reports, User Research, and Design Guidelines by Nielse...

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Publications
Reports and Whitepapers
Research testing 281 websites and intranets (and 151 emails) with 688 users in 7 countries.

Web Usability
"About Us" sections of corporate sites: 50 design guidelines PR sections of corporate sites: optimizing usability for journalists, 75 design guidelines Investor relations usability: 65 guidelines for serving individual and institutional investors, financial analysts, and business journalists on corporate websites Site map usability: 28 design guidelines Locator usability: 21 design guidelines to help website users find a company's stores, offices, or other physical locations Web-based applications in Flash: 117 design guidelines and 53 minutes video highlights from user testing Homepages: 113 design guidelines E-commerce user experience: 207 design guidelines (series of 9 reports)

Intranet Usability
Guidelines from user testing of 14 intranets: 111 design guidelines Intranet portals: report from the trenches Intranet design annuals: 2003, 2002, and 2001 Government intranets: 10 best-designed public-sector intranets

Email Usability
Email newsletters: 127 design guidelines Confirmation email and transactional messages: 73 design guidelines

Special Audience Segments

Children: 70 design guidelines for sites that target children and the kids' corners of mainstream sites

http://www.nngroup.com/reports/

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Usability Reports, User Research, and Design Guidelines by Nielse...

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Senior citizens: 46 design guidelines to support users aged 65 and older Users with disabilities: 75 guidelines for improving usability beyond simple accessibility Flash accessibility: 21 guidelines for making Flash easier to use for users with disabilities

User-Centered Design Methodology

Return on Investment from usability (ROI and usability metrics) Paper prototyping: a how-to video (32 minute film on DVD) 230 tips to improve user testing 233 tips for recruiting test participants for user testing Testing users with disabilities

Technology Analysis and Strategy

WAP usability: field study findings

Emotion and Design

Celebrating holidays and special events on websites

Articles and Columns

Jakob Nielsen's Alertbox columns about Web usability (every 14 days) Don Norman's essays Bruce Tognazzini's AskTog columns about design Full list of books by Jakob Nielsen, Don Norman, and Bruce Tognazzini.

Books

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10/21/2004 2:23 AM