NEILL ..

WYCIK
Owner's Manual
2011 .. 2012
Member Rights
& Responsibilities
AS A MEMBER OF NEILL-WYCIK
_ I HAVE THE:
1. Right to be treated with respect & dignity
2. Right to an equal vote
3. Right to information in plain language
4. Right to run for office
5. Right to speak out to fellow members
6. Right to socially responsible behaviour
and policies
7. Responsibility to stay informed of
co-operative policies and by-laws
8. Responsibility to promote co-operative
values
9. Responsibility to participate in the
Member Contribution Program
10. Responsibility to treat co-op staff and
members with respect and dignity
11. Responsibility to maintain housing unit
to standard
12. Responsibility to pay amounts owing
promptly
CONTENTS
Member Rights & Responsibilities Inside front cover
Words of Welcome 2
Once Upon a Time .. . 3
Principles of Co-operation 4
Governance and the Board of Directors 5
By-Laws 6
Rent Q & A 7
Occupancy Agreement (aka your lease) 8
Community Assistants Program (CAs) 9
Membership Contribution Program (MCP) 9
SOCIal Activity Committee (SAC)
NW FaCilities
High Speed Internet
COMMUNICATION GUIDE
Neill -Wyclk Telephone System (NWTEL)
Making Calls
Telephone Features
Long Distance
Your Voice Mailbox
Voice Mail Instructions
Service Issues & Trouble Shooting
Neill-Wyclk Recycles
Staff
Security Information
Front Desk Services
Maintenance Information
Neill-Wycik College Hotel
The Neill-Wycik Bursary
11
13
15
16
16
17
17
18
18
19
19
20
21
23
24
'25
26
Floor Plans 27
--"
Toronto Map InSide back cover
Directory of Phone #s & Services back cover

Owner's
Manual
Editors:
Peter Allen
Emma Davis
Contributors:
Prepared from material supplied
by members and staff of Wycik
Artwork and Printing:
Dave Belford, Carly Belford
Visedge Design Inc.
Thanks to everyone who
assisted in the creation of this
manual and our apologies if we
missed anyone.
Neill-Wycik Owner's Manual
2011 Neill-Wycik Co-operative
College Inc.
96 Gerrard Street East
Toronto, Ontario, Canada, M5B 1G7
Voice: 416.977.2320
Fax: 416.97Z2809
email:housing@neill-wycik.com
Web Site: www.neill-wycik.com
A Printed in Canada 0
Please Recycle this booklet.
Principles Of Co-operation
WE WELCOME YOU TO THIS COMMUNITY CALLED
NEILL-WYCIK
Because we are such a diverse and large mini-community, we need
certain PRINCIPLES and GUIDELINES to keep our world sane and happy.
Please read them and strive to be a good member of the community.
1. Voluntary and Open
Membership
In order to become a member of
eill-Wycik you must be a full time
student Membership is open to any-
one regardless of social, political,
ethnic, or religious affiliation.
2. Democratic Member
Control
Like all co-operatives, eill-Wycik is
member run and controlled. Each
member is given equal voting rights to
elect the Board of Directors at the
Annual General Meeting. Members are
also free to express their satisfaction,
suggestions, or criticisms at either the
regular Board meetings or the AGM.
3. Member Economic
Participation
Money taken in from housing charges
and the hotel go directly to pay for
maintenance, salaries, mortgages,
utilities, and other expenses.
Remaining funds go into reserves for
major repairs, capital expenditures, erc.
Neill-Wycik is a non-profit co-operative
where all members share equally in
our financial successes and challenges.
4. Autonomy and
Independence
Neill-Wycik is an autonomous organi-
zation controlled by its members and
is not affiliated with one political party
or movement However, eill-Wycik
may become involved in political
issues regarding housing, regardless of
the leader of this issue. Neill-Wycik
respects any Member's activities in
these areas.
5. Education, Training, and
Information
Co-operatives provide resources for
their members, elected representatives,
managers and employees so they can
contribute effectively to the develop-
ment of the co-operative. Neill-Wycik
goes beyond just that by bringing a
group of people together from around
the world and upplying them with
communal space and teaches them the
art of co-operation. By encouraging
opportunities for volunteering and for
working we hope to create an environ-
ment where our Members can develop
personal skills while contributing to
their community.
6. Co-operation among
Co-operatives
Neill-Wycik works to strengthen the
co-operative movement by working
with other co-operatives locally, nation-
ally. and internationally.
7. Concern for Community
Neill-Wycik and its Members are active
participants in the community by
supporting local events and charities
as well as building relationships with
surrounding businesses and residents.
4----
Governance
. LET THE VOICE OF THE PEOPLE BE HEARD!
Since governance at Neill-Wycik is
co-operative, everyone who lives here has
a stake and voice in decisions made
affecting Neill-Wycik. This could be the
colour of the lobby, how much to spend
on renovations and what is acceptable
behaviour. We discuss and pass by-laws
that govern how we live within the
building as a membership.
Board meetings
Most of this is done through your Board
of Directors. The Board of Directors are
12 members who volunteer their time to
ensure the building is operating to the
standard expected by the membership.
The board meets twice a month, in the
Meeting Room (22nd Floor) at 7:00pm.
All members are welcome to attend a
meeting except for confidential
discussions.
Annual General Meeting
You elect the Board at the Annual
General Meeting (AGM) held every
spring. If you have CONCERNS,
QUESTIONS, or SUGGESTIONS we are
always glad to hear them. Each Board
Member has a mailbox at the front desk.
If you wish to communicate with anyone
on the Board, this would be the first step.
After receiving your note, the Board
Member will contact you if necessary, to
discuss the matter further. If you would
like to meet with the Board as a whole,
leave a message for the Corporate
Secretary who will contact you for the
next meeting.
The Board of Directors
HERE IS THE BOARD OF DIRECTORS
AS OF JUNE 30, 2011
Adam Pells
Asaad Abu-Saud
Ashley Ferguson
Bethany Richmol1d
Caroline Roy
5
Charlie Osborne
Kevin Bailey
Padraic Ryan
Paul Wishart
Rohaan Lodi
.-
By-Laws & Policies
NW BY-LAWS, WHAT DO THEY MEAN TO YOU, THE MEMBER?
eill-Wycik is a community of approxi-
mately 780 people that has our own
security, maintenance crew, recreational
facilities, board of directors, as well as
our own By-Laws which are in place to
ensure a safe and peaceful living
environment for all.
As a member of Neill-Wycik it is
important for you to FAMILIARIZE
YOURSELF with the policies and
By-Laws. Remember: the By-Laws were
proposed, argued, voted on and passed by
you, the Member! When you sign the
Occupancy Agreement you have agreed
to abide by these simple rules of courtesy
and behaviour. If you want more details,
full copies of the By-Laws are available in
the office or you can ask your
Community Assistant.
Failure to abide by the By-Laws will
result in CONSEQUENCES which can
be as severe as termination of occupancy.
By-laWS: What are they?
Why should I care?
You need to know what they are and
follow them. If you don\ there are
consequences.
Here's what can happen:
LETTER: You'll get a letter from the office
asking you to a meeting. If you've broken
a minor rule, you'll be invited to the
Member Relations Committee(MRC)
Meeting. If you've broken a major rule,
you'll be invited to the Board. The letter
inviting you to the Board is a legal
document (Schedule F); read it carefully.
MEETING: Go. This is your chance to
explain what happened. If you can't go,
send a letter or someone to represent
you. If you don\ the Board or MRC will
6
decide your consequences in
your absence.
2ND LETTER: You'll get a letter from the
Board or MRC letting you know their
decision. If the letter from the Board is
a Schedule G&H, it is also a legal
document. Again, read it carefully.
APPEAL: You can appeal a decision of
the MRC at a Board meeting. You can
appeal an eviction decision as well.
Talk to the Community Development
Co-ordinator or the office for more
information about these options.
A SUMMARY
OF THE MOST
IMPORTANT
BY-LAWS
& POLICIES:
Please contribute your two hours to the
Member Contribution Program
- it benefits everyone!
Neill-Wycik promotes a drug free,
responsible environmenl
There are absolutely no pets except
fish and small caged domestic rodents
in multi-units. Pets must not wander
the halls.
Attend the Annual General Meeting
(AGM) and participate in electing your
Board of Directors.
Please have fun while you live here, but
remember that pranks such as tampering
with fire safety equipment and alarms or
thrOwing things out windows will affect
your residency.
Rent Q & A
WHAT EVERY GOOD MEMBER NEEDS TO KNOW ABOUT
HOUSING AND RENT
Q Am I a Term Payer?
A If you live in a multi-unit then you
are a term payer, which means that
you will be paying your rent at the
beginning of each semester (ie.
September to December is due on
September 1st).
Q Can I pay cash?
A No, we are not allowed to accept cash
for rent
Air conditioners must be installed in
accordance with the policy. Additions or
alterations to the exterior of the
building are not permitted.
Please do not let strangers into the
building when you enter. Try to look
out for your neighbours and remember,
you are responsible for the actions of
your guests and must sign them in.
Please remember to pay your rent
on time.
Please treat all members, guests and
staff with courtesy and respecl
threats and assaults or
impeding the quiet enjoyment of other
members living environment are not
tolerated.
Please respect the property of
Neill-Wycik and members and report
any damage or vandalism.
Please keep your private bedroom and
unit clean.
Q What if there is a delay in
getting my OSAP?
A You must immediately contact our
Bookkeeper and bring a copy of your
'Student Information Document' in
order to receive a deferral. There is
no deferral for your first month or
maintenance deposit. This must be
received before you can move into
the building. If there is a delay in
receiving your OSAP please contact
the Bookkeeper immediately.
Q What if I can't pay by the
first of the month?
A Please contact the Bookkeeper
before the first of the month to make
arrangements for a rent deferral. A $25
late fee will be charged. Under certain
circumstances this fee may be waived.
Q What happens when
I am in arrears?
A When you are in arrears the first step
is you will receive a letter informing
you of a balance owing, including
your $25 late fee. If payment is not
received by the date outlined in
the late letter, you will receive a
Schedule F, which is a notice to
appear in front of the Board. This is
the first step in the eviction process.
----" 7 .----
Occupancy AgreemeI)t (aka your lease)
OCCUPANCY AGREEMENT OVERVIEW
(WHAT DOES THAT LEASE SAY ANYWAY?)
Each member signs an occupancy agreement A copy of the occupancy agreement is
available at the 22nd floor office but here are the 'HOT HIGHLIGHTS: You should
acquaint yourself with the occupancy agreement and the by-laws as these two items
govern the way you must conduct yourself. Details and further information must be
taken from the actual occupancy agreement
1) Members planning to move before their
occupancy agreement expires must give
two months notice (from the fir t of the
month) and sign a otice to Vacate. There
is a $50.00 administration fee for breaking
the occupancy agreement
2) Members must get permission of the
Co-operative to paint or decorate uniL
3) Members must keep their unit clean and
not allow garbage to accumulate as this can
encourage mice. Members must clean their
unit BEFORE terminating their occupancy,
or be subject to a cleaning charge.
4) Members agree to pay for repair and
maintenance of hisfner unit and fixtures if
repairs are needed because of damage
caused by the Member, the Member'S
guests or friends.
5) Members agree to report all damage to
Coop immediately.
6) The Co-op has the right to enter units in
case of emergencies, as per Bylaws, for
exterminators, room checks, maintenance
repairs, alterations, decorations or to show
unit to new Members.
7) Members should purchase fire/extended
insurance coverage to cover his/her own
goods and furnishings. Neill-Wycik's
coverage only covers the building and
equipment of eill-Wycik
8) Members agree to promote principles of
the Cooperative and to abide by its
Charter, Bylaws, Rule , Regulations, Policies
and Decisions adopted by the Board and its
Committees. This includes the Member's
family, visitors etc.
9) It is the Member's responsibility to
determine the policies relevant to his
conduct, ignorance is not a sufficient excuse
for a breach of conduct.
10) Members who are in default of the
occupancy agreement or hislher duties
under the Charter or Bylaws may have
Membership terminated by resolution
passed by the Board of Directors. The
Member will receive 10 days notice of the
_ meeting of the Board at which the
resolution will be considered. The Member
may appear to make submissions on their
behalf. Termination will occur on the date
specified by Board of Directors in its
ResolutiOn, but the date will not be less
than 10 days after the hearing. Further
details are available on the occupancy
agreement.
11) The Cooperative is not liable for
damage to property entrusted to employees
of the Co-op or loss of any property by
theft or otherwise. The Cooperative is
not liable for injury or damage to persons
or property.
12) The Co-operative is governed by the
Co-op Corporations Act, OT the
Residential Tenancy Act.
13) The waiver form within the agreement
absolves eill-Wycik of any responsibility
while Members use any of the SAC
facilities or common areas or attend
any events.
8----
Community Assistants Program
COMMUNITY ASSISTANTS ORIENT NEW MEMBERS
We have Community Assistants to orient
new members to the building and area,
support members in completing their
Member Contribution Program hours,
promote co-operative principles, and
provide start up and resource help to
clubs and committees. Your CA also
plays a large role in the sustainability
of our environment as they run and
assist members with the recycling pro-
gram on a regular basis. If you are
unsure of what you can or cannot recycle,
ask your CAl
What Does My CA Do For Me?
If you have questions about the building,
if you wish to start a club or committee,
if you are not sure what to do for your
Member Contribution Program hours, if
you need help in organizing a cleaning
schedule for a then call
your CAl
Membership Contribution Program
A Bit of Background
The aim of a student-housing co-operative
is to provide housing that is affordable
and responsive to the particular needs of
students. A co-op is affordable because
members give their time in different ways
and responsive because each member has
a voice in decision-making.
How do I get involved?
Contact your CA.
Who keeps track of what I do?
Your CA will enter the hours you have
completed in the eill Wycik database.
What happens if I don't
complete my MCP hours?
See the chart on the following page.
THE LIST OF IDEAS INCLUDE:
Joining a club or committee or start one
yourself (talk to your CA fir t). Some
committee from previou years; Movie,
ewsletter, Recycling, Food Drive and
Fundraising (for local charities).
Outreach work; if you are aware of
an organization that needs volunteer,
talk to your CAl We have prOvided
baked goods to a local women's helter
and sandwiches for the Salvation Army.
Run for the Board of Directors! We have
elections at the Annual General
Members' Meeting. You can nominate
yourself or have someone do it for you.
It is the quicke t way to immerse your-
elf in Wycik culture.
Organize an event for your floor or the
whole building! SAC can be approached
to finance good ideas. Forms are avail-
able from your CA.
Attend Board forums, work on a policy
taskforce or re pond to surveys to help
with co-op governance.
Ask about maintenance tasks and clean-
ing at the front desk.
Help out with managing SAC facilities.
9 :----
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Social Activity Committee (SAC)
Welcome to SAC!
SAC is a committee of the Board of Directors .
Our purpose is to ensure that YOU, the member,
have fun here at Wycik.
SAC MEETINGS
SAC holds meetings EVERY 2 D & 4TH
SU DAY OF EACH MO TH. Agendas
for each meeting are posted by the
elevators on each floor. If you wish to get
on the agenda, call ext 6006 and leave
your name, unit and phone number.
Someone from SAC will contact you and
give you all the necessary information
SAC AND ITS FACILITIES
Wycik has some GREAT facilities, and
members are welcome to use all of them!
But before you do, you MUST get a
NW photo ID Card and sign your lease.
The lease includes a general waiver form
for using the facilities. You can obtain
your photo ID when you move into
the building .
FACILITY FUNDS
Every month $6.00 of your rent creates
our annual budget TO FUND facilities,
educational & social events and clubs &
committees.
Get the most of your $6.00
- GETINVOLVED!
-
WANNA
I
HELP?
I
I
We always need
I
people to help!
Join one of the many
I
SAC positions.
It's a fun & easy way to
meet people
and get your MCP hours!
--------:11--------
I
I
I
Social Activity Committee (SAC)
Positions on SAC
SOCIAL ACTIVITY
COMMITTEE
SAC Chair - Conducts meetings and is
the liaison between SAC and the Board
of Directors.
SAC Secretary -Takes the minutes
at the meetings and creates the agendas
for the meetings.
Administrator - Ensures that SAC
doesn't overspend its budget.
Communications
Co-ordinator - Informs you of what
SAC is up to by posting notices, phone
messages etc.
Events Co-ordinator
- Plans events for you to enjoy with the
help of the Events Committee.
Facility
Co-ordinator
- Meets with the Facility
Managers once a month
to ensure that everything
is running well with our
fabulous facilities.
C.A. Liaison - SAC's
link between itself and
your friendly neighbour-
hood Community
Assistants.
General Positions
- (2 spots) - Members who
come to the SAC meetings,
give their valuable advice
and help out when they're
needed.
FACILITY
MANAGERS
All the SAC facilities here at Wycik are
mariaged by dedicated members. These
Facility Managers and Assistant
Facility Managers are responsible for
keeping their facility running, providing
orientations to members and meeting
with the Facility Co-ordinator once an
month.
EVENTS
COMMITTEE
The FUN PEOPLE. This committee is
made up of 14 members responsible for
helping the Events Co-ordinator plan and
run events for the members.
LIKE THROWING PARTIES?
THEN THE EVENTS COMMITIEE IS
FOR YOU!
--------' 12 :--------
NW Facilities
SAC FUNDED FACILITIES
LEGEND
[.;-.] Facility needs to be signed out at the
front desk.
[0] Facility requires special orientation from
the facility manager. Times and dates are
posted throughout the building, or you
can call the SAC voicemail at extension
bOO6 to request an orientation.
Games/Sports Equipment [.t)
You can sign out a number of different
board games through the front desk.. You
can also get baseball gear, volleyballs, bas-
ketballs, tennis and badminton racquets.
TVNCRlDVD Carts [/ )
Members may use this for their common
areas or for holding a movie night in their
lounge. For this facility there is a three hour
time limit.
Weight Room - 2nd floor
McGill Wing [h)
Fully equipped with a universal gym, free
weights, lifecycles, stairclimber and exercise
mats and a new elliptical cross trainer.
Sewing Room - 2nd Floor
McGill Wing [1') [0)
Thi room offers industrial sewing
machines, serger machines, pattern drafting
tables, a judy and an iron.
Meeting Room - 22nd Floor [.l]
Meeting tables, chairs, erasable board ...
excellent place for studying and holding
club and committee meetings.
Steamer Room and AN Equipment
- Basement Level [/] [0]
Located on the basement level the steamer
room is available for parties and functions
for members. It is equipped with a
cassette/cd stereo system, a video projection
TV screen, a VCR and lighting system.
Photo Shop - Basement Level
[L) [0)
Equipped for processing black and white
film, it has a film processing room, photo
mount machine and Jobo processor. Please
supply your own film & chemicals.
Woodshop - Basement Level
[/) [0)
Tools and equipment to build anything your
imagination desires. Remember to clean up
after yourself.
Sauna - Basement Level [.lD)
Located in the basement, the sauna is
equipped with a change room and two
showers. Hours are posted on the door and
the code is 15-4.
Hanke Lounge - 22nd Floor
Located on the 22nd floor, the Hanke is
furnished with comfortable couches for
casual conver ation. It features air-condition-
ing and an excellent view of Lake Ontario.
Door code is 1-2-5.
Computer Lab - 22nd Floor [i6)
The lab is located on the 22nd floor, with
access through the Hanke Lounge.
Six computers and a printer are available
for your use.
Barbeques - 5th and 23rd Floor
Roof Decks
Each roof deck has two gas powered
barbeques for your use.
Billiards Room - 2nd Flool'{l')
Sign out this popular facility at the front
desk and catch up with your pool and table
soccer skills. It has it's own darts and stereo.
TV Lounge - 22nd Floor
Just off of the laundry room, this facility
provides comfy couches and pay-tv
channels; a nice way to relax while
doing laundry.
- - - - - - - - ~ 1 3 ' - - - - - - - -
NW Facilities
NON-SAC FACILITIES THAT ARE 'OPEN AREAS'
AVAILABLE TO ALL MEMBERS
Public Phones
Located on the lobby level and the
22nd floor.
Pop Machines
You'll find several machines throughout
the building, including the Caf Oobby
level) and in the Hanke Lounge on
the 22nd floor.
Roof Decks
Roof decks are located on the 4th and
5th floors as well as the 23rd
floor. There is no alcohol
or glass permitted on the roof
decks ever! Keep in mind that
these facilities are monitored
by security.
Photocopier
Located in the Cafeteria and its
only 5c a copy.
Laundry Rooms
We have two laundry rooms with coin
operated machines. One is located on
the 4th floor in the McGill wing while
the other larger one is on the 22nd
floor. If you have any problems with
the machines, including refunds, please
call PHELPS 1-866-558-5577.
NW is not responsible for the machines
and cannot refund money or repair
faulty machines.
- - - - - - ~ 1 4 - - - - - - -
~ e t
High
S eed
In e et
Contact the 22nd floor office
for information
Communication Guide
-
NEILL-WYCIK TELEPHONE SYSTEM (NWTEL)
I
NWTEL GUIDE CONTENTS
Page
Making Calls ........... __ ........ .16
Your Voice Mailbox ............... .17
Long Distance ................... .18
Service Issues and Troubleshooting . .18
As part of your co-op service, Neill-Wycik
has installed state of the art equipment
in order to provide you with a suite of
telephone services. The benefits of this
system vs. B ~ l l Canada are:
~ Savings of approximately $15 per
month plus $30 savings on the
installation fee.
~ Free phone transfers within
Neill-Wycik
~ Improved communication between
administration and the membership.
> All the revenues collected go
back into Neill-Wycik for building
improvements.
Neill-Wycik Co-operative College
Local Telephone Service
> Multi unit members will receive a
local telephone line with voice mail
within the Co-op. Other members, at
their option, are required to pay $20
per month - for a Wycik phone.
MAKING CALLS
Neill-Wycik Security
Dial 3000.
Emergency
Dial 9+911.
Calls within Neill-Wycik
Dial the last four digits of the
telephone number.
SAC Voice Mail
Dial 6006.
Board Voice Mail
Dial 6007.
Tips Lines (for confidential
reporting of security incidences)
Dial 3013.
Local Calls
Dial 9 + the local telephone number.
Long Distance Calls
(within Canada & the US.)
Have your access codes ready, Dial 8 + I,
and then follow the voice prompts.
Toll-free Calls
Dial 9 + (1 800, 1 888 or 1 877) +
telephone number. (Your code is not
required.)
Directory Assistance (local or
long distance)
Dial 9 then 0 and wait 3-5 seconds for
the operator.
Communication Guide
~ -
YOUR VOICE MAILBOX Initializing Your Mailbox
Voicemail is an automated answering
service that gives callers the opportunity to
leave you a message. If you are a voice-
mail subscriber and would like access to
the system:
~ Dial 4000 OR If you're outside
Neill-Wycik, dial 416-977-2320
~ Dial your extension
~ Press ~ : ~ when your greeting is
playing
~ Dial your security code
Helpful Voice Mail Tips
> To bypass someone else's greeting,
press the ~ : ~ button to go directly to
the beep.
~ While in voicemail you may identify
yourself as a mailbox subscriber from
any point in the auto attendant by
pressing the ~ : ~ button.
~ While listening to someone's
greeting, you can always dial another
extension number to direct your call
elsewhere.
- Initial requirements
In order to use the voicemail system effec-
tively and to ensure the privacy of your
messages, you will need to complete the
follOwing three steps the first time you
access your mailbox (a user tutorial will
guide you through the steps):
1 . Record Your Personal Greeting:
This is a greeting recorded by you
which will be played to your caller
when you are unavailable to answer
your calls.
2. Record Your Name:
You will be prompted to record your
name. Record your first and last
name in your own voice. This will iden-
tify you throughout the system as
verification for callers leaving you
a message.
3. Change your Passcode:
For your privacy the system requires
you to change your passcode from the
default code (1111). The tutorial will
prompt you to change it to a number
containing 4-10 digits.
VOICE MAIL
INSTRUCTIONS
Listen to messages ................ 7
Listen to next message ............. 8
Listen to previous message ......... ' ~
Delete message ................... 3
Save message ..................... 5
User Options (from main menu) ..... 8
Greetings ...................... 4
Change passcode .............. . 7
Exit mailbox ............. ......... 9
Communication Guide

LONG DISTANCE
Neill-Wycik, curreI)tly through Rogers,
offers discount long distance service to
our members. At Rogers rate of 4.9cents
per minute in all of North America, mak-
ing long distance calls has never been
cheaper. They also offer competitive inter-
national call rates.
Alternatively, $10 long distance phone
cards can be purchased only in the
Housing office using a debit or credit
card.
Setting up Long Distance
In order to set up your long distance
service you must sign up in the Housing
office. Currently, the only method of
payment for the service is through a
Pre-Authorized payment of your bank
account (you must give us a void cheque
to do this) or credit card. Please note that
it can take up to 10 business days to
process your account At that time we
will provide you with a personal long dis
tance account code which is not to be
given to anyone else. Each month your
long distance charges will be debited
from your account or charged to your
credit card. Information regarding invoic-
es is available through the Housing
office.
Cancelling Service
At the end of the school year or upon
move-out please contact the Housing
office to cancel your long distance ser-
vice.
SERVICE ISSUES AND
TROUBLESHOOTING
If you are having a problem with your
phone set or local service, please call the
front desk. Do not call Bell Canada. They
will not be able to assist you.
If you are experiencing problems placing
or receiving calls, please check below:
Please ensure the telephone number
you've been assigned is correct. If you
want to double check, dial 3000 and
ask the front desk staff.
Try both jacks.
Try a different telephone (borrow one
from your roommate if you can).
If you are getting a fast dial tone
when you pick up the phone, the call
forwarding feature may be set to
clear this hit ')*') 410:
Troubleshooting Hints
Check your Codes and the telephone
number you are calling.
Check your telephone cord for fraying
(which may cause static).
Try your call from another room. If it
is successful, the problem may be
with your telephone set
If you have reached a recording, listen
to the full recording for an identifying
number (usually given at the end of
message). Make note of the recording
number so you can provide it to your
Customer Service Representative.
Neill-Wycik Recycles!
NeiU-Wycik does its part in help-
. ing to create a sustainable world
through its Recycling Program.
Members are encouraged to
contribute by sorting their recy-
clables and using the blue bins
provided in each unit. Recycling
not only helps to keep more waste
out of the landfills but it also
keeps costs down for the building.
This allows us to continue to
provide excellent services and
facilities for our members.
Recycling is picked up twice a
week by the CAs and members of
the Recycling Committee. Joining
the Recycling Committee is an
excellent way to get your MCP
hours done. There is also a
recycling room in the basement
where you can go and sort your
recyclables into the various bins if
you missed the pickup date. Large
items should be placed outside at
the back fence. Look for the signs
on each floor to see which items
are recyclable and which are not
Check out the website at Toronto.ca/recycle for a list
of recyclable items and other environmentally responsible
information.
______ ______ __
Our Team!
OFFICE STAFF
I
Peter Allen
General Manager
Melissa Wilkes
Finance & Administration
Manager
Norinne Burgess
Housing Co-ordinator
Emma Davis
Housing Assistant
Genia Borja
Bookkeeper
Ryan Morris
Accomodations Manager
Rod Murray
Security Supervisor
FULL-TIME
MAINTENANCE
Chris Alivantov
Maintenance Supervisor
Cecil Chapman
Maintenance Staff
Vladimir Badanjak
Maintenance Staff
Rick Jinman
Maintenance Staff
Chris Harry
Maintenance Staff
AND
LET'S NOT
FORGET
the other part time
maintenance
and security
staff without whom
the building could
not function!
--------:20--------
Security
A FEW REMINDERS ABOUT SECURITY IN THE BUILDING:
_ Entering the Building
During the school year, the ENTRANCE
DOORS ARE LOCKED, please use your
swipe card and don't let anyone in who
isn't a member. The security staff will
always ask you for your ID to make sure
they know who you are. All Guests MUST
sign in at the front desk,and must show
valid photo ID (ie student card or
drivers license)
Lockouts
If you lock yourself out of your unit there
is a charge of $5.00 that must be paid
immediately. If you lose your key and are
in a multi-unit you will be asked to pay
for the charge to replace all locks in the
multi-unil This could cost up to $100.00.
Guests
You are RESPONSIBLE FOR YOUR
GUESTS, so make sure you know who
you are letting into your unit, especially if
you share a multi-unil You have the right
to make a complaint if your unitmate is
allowing a friend to stay overnight in your
unit without your permission and NO
GUEST may stay more than 10 aggregate
nights in a multi-unil
Noise/Partying
Members have THE RIGHT TO QUIET
enjoyment of their environmenl If a
member complains of excessive noise,
security will come up to address the issue
with you. Your co-operation is much
appreciated.
FI RE ALARMS!!!!!!!!!
When a fire alarm sounds you should
immediately leave the building using
the designated fire stairwells located at
each end of your hallway. Security will
respond within the first 2-3 minutes of
the alarm and proceed with the
investigation process.
Important things for you to know
during a fire alarm:
Elevators do not work, use the stairs,
you are putting yourself in danger
while waiting.
Do not take time to gather
belongings.
Make sure all windows and doors are
shut, especially the Hallway Door to
contain smoke in the unil
Make sure all major appliances are
off. Leaving something on the stove
while you are gone may result in
new fire.
Listen to Security at all times.
Security will not hesitate, they have a
specific job to do and interfering with
that puts you and others in danger.
When out side of the building be
sure to stay clear of all doors so that
fire fighters can easily access the
building.
Important fire prevention:
Keep all doorways clear.
All units use fire doors that prevent
the spread of fire. Propping them
open allows fire to access other areas
and spread easily.
Never leave and unsupervised
stove/oven/microwave/hotplate.
For complete fire procedure
instructions please feel free to
contact your CA or a member of
your Neill-Wycik Security Team.
________ ' 21 ______ __
Security
NWCOMMUNITY SECURITY
... Neill-Wycik's Community
Secuiity consists of
approximately ten
Community Security
Representatives (CSRs).
The CSRs are extensive-
ly trained Wycik members
who provide front desk and
security services including administering
first aid and handling emergency
situations 24 hours a day.
The team is COMMUNITY MINDED in
its approach and they try to build close
ties with members to monitor the build-
ing for potential safety and security prob-
lems. When the CSR approaches you
with any requests"or questions, they are
trying to ensure that the rights of all
members are being observed, so please
assist them in every way possible.
ACCESSIBILITY
Security is accessible 24 HOURS A DAY
at 977-2322, or if you have a Neill-Wycik
phone, just press the "Security" button. If
you have an emergency, a or a
question, call anytime and the person on-
duty will be happy to assist you.
NOTE: FOR LIFE-THREATENING
SITUATIONS, PLEASE CALL
9-911 FIRST.
T. I. P.S
.If you have noticed an incident and don't
wish to be identified, call TIPS extension
3013 to report anything unusual. We will
follow up.
SURVEILLANCE
Our staff monitor all entrances, parking
lot and roof deck areas through Closed
Circuit TV. They also monitor the
elevators, respond to fire alarms, noise,
vandalism and other security
issues. NOTE: Please read this manual
for a brief review of the by-laws as they
will be enforcing them.
REMEMBER ...
We are VERY lucky to have so many
great members who never cause any
problems, but there are always a few
who decide to push the limits. REMEM-
BER ignorance is not an excuse in the
building, educate yourself, talk to your
Community Assistant and if you didn't
get to an orientation session on the
by-laws, get a copy of them from your
Community Assistant
--------22--------
Front Desk Services
WHAT CAN YOU GET AT THE FRONT DESK?
THE FOLLOWING SERVICES ARE AVAILABLE
AT THE FRONT DESK:
Maintenance Assistance
If you need something done to your
tell the desk staff who will enter
in a maintenance request on the
database for you.
Lockouts
If you are locked out of your we
can open the door for you but there is
a $5.00 charge (this is to try to get
members to remember their keys).
Fa?, Service
416-204-6712 you can receive faxes
and send faxes. (Note: There is a
charge).
Photocopying
Located in the cafeteria - only 5 cents
a copy!
Message Centre For All ...
Message Board for
Administration, Staff, Clubs,
Committees
Feel free to leave messages here for
pick up for ANY of these people.
Change
Need change .. for laundry? ... photo-
copies? Whatever the need, we've got
change.
Mail and Parcel Pick-up
Mailboxes are past the elevators but if
you receive a large parcel you will get
a notice and can pick it up right here.
Cleaning Supplies
If you need new cleansers, light bulbs
or just need a vacuum, make a trip to
the front desk and sign it out Its as
easy as that.
Facilities
Any SAC facility, games or sports
equipment can be signed out here.
SAC Information/Events
Updates
Get information here or sign up for
events.
Tide/Bounce
You've run out of soap or forgotten
your fabric softener - single use boxes
available: $1.00 each.

Maintenance
WE HAVE ADOPTED YOUR PARENT'S RULES:
Clean your room
If you make a mess,
clean it up!
_, That's the jist of what you
have to remember while
- you live here.
If you live in a shared
you have to EQUALLY
SHARE the responsibility of keeping
your unit clean and damage free. If you
fail to do so, we have to charge you,
which we really don't like to do. There
are two annual inspections performed
every term in the multi-units to make
sure you are keepjng your unit clean.
WARNING! The average cost to clean
a unit is $500.00 by a contract cleaning
company and we have charged members
in the past This is shared EQUALLY
amongst all members, unless you report
in writing to your Community Assistant
that your unitrnates refuse to share
the cleaning.
NEED SUPPLIES?
WE E COURAGE a clean building so
we supply everything you need! You can
get garbage bags, cleansers, light bulbs,
rubber gloves, vacuums and putty at the
front desk. What could be easier?
MOVE-IN INSPECTION
FORM
As a member, you are responsible for
filling in your MOVE-IN INSPECTION
FORM. Please complete it within 15
days after move-in. This form is your
only recourse in any damage deposit
dispute. Hand it into the front desk.
Upon you will be required to
have a MOVE-OUT INSPECTION FORM.
Maintenance will arrange to inspect your
unit If there are any discrepancies
between the move-in and move-out
forms, you will be charged according to
the damage.
KEYS
If your keys are OT RETURNED at
move-out you will be charged $20.00 per
key. LOST KEYS to a multi-unit may cost
more as we will have to charge for
changing all the locks in the unit. LOST
ACCESS cards cost $20.00 to be replaced
and can be replaced at the Front Desk.
PLEASE NOTE THAT ...
Only use putty supplied by
maintenance to put up posters,
tape will remove paint
Do not drill holes for
additional shelving, and do not
paint your unit - put in a request
to do so and maintenance will
assist you.
AND remember there IS NO
STORAGE SPACE in Neill-
Wycik, so you cannot bring your
own furniture for multi-units.
-------------- 24 ------------
The Hotel
EMAIL: RESERVATIONS@NEILL-WYCIK.COM
One of the unique things
about Wycik is that we
convert approximately
half our units
....--::::=:::::::::1 into a hotel
every summer!
Yep - a regular hotel with
visitors from all OVER THE
WORLD. Many students leave
Wycik in the summer when
school is over which leaves
us a partially empty
building. What could have
resulted in an enormous
financial problem for Wycik
(we still have to pay our
mortgage, our utilities, property taxes
and other operating costs) we instead
operate a profitable summer hotel.
Employment Opportunities
The hotel has also benefited members by
providing SUMMER EMPLOYMENT to
over 35 people in housekeeping, front
desk and the cafeteria. During May and
June, when we have hotel vacancies, we
are able to patch and fix up the
units that may have experienced damage
through the school year thus limiting
disruption to members.
The Word is Getting Out!
The hotel has grown and become more
well-known throughout the world. WE
ARE PUBLISHED in the famous "Let's
Go" guides, Trip Travel Guides,
Frommer's, Fodor's and the CAA hand-
books, Tourism Toronto maps, brochures,
and many more. This advertising has
increased the public's knowledge of
eill-Wycik and has often been the reason
we have attracted new members to
Neill-Wycik during the school year.
HOTEL STATISTICS:
Over 25.000 visitors a year.
Almost 100% occupancy in late
July and AugusL
The hotel does contribute to Wycik's
budget every year.
Our hotel web-site attracts thousands
of on-line visitors from all over the
world.
We have been given the distinction of
being the 'best hotel value in Toronto'
from the famous Fodor's Guide.
------------25 :------------
Neill-Wycik Bursary
NEILL-WYCIK HAS A BURSARY PROGRAM!
(
THE NEILL-WYCIK BURSARY is an
award based on financial need, without
undue emphasis on a student's academic
standing. There will be two bursaries of
$500.00 each per school year available to
members in financial need. One of the
bursaries will be given in the fall, and
the remaining one will be given out in
the winter.
SOURCE OF BURSARY
FUNDS
Money for the Program has been
generously donated from the Board of
Director's budget
DISBURSEMENT
Watch for signs shOwing when you can
apply for the bursary. There are two
application periods, one in the fall and
the bursary is awarded at the end of
November, or early December. The other
bursary is in the winter semester and
will be awarded sometime in March.
ELIGIBILITY
TO BE ELIGIBLE TO APPLY for a Neill-
Wycik Bursary, you must be a member in
good standing and you must have liyed
at Neill-Wycik for a minimum of four
months at the time of application.
Returning members who lived here for a
minimum of four months last school year
are also eligible. You must be an under-
graduate or teacher's college student who
is currently enrolled in at least 51% of a
full course load, and you must have a
minimum cumulative GPA of 2.0.
Because graduate students can pursue
alternate sources of funding, the Bursary
will not be open for them. The major
consideration of the Bursary Committee
will be financial need, but your contribu-
tions to the Neill-Wycik community over
and above minimal Member Contribution
Program requirements will also be an
important factor.
For more information
on the Neill-Wycik
Bursary program,
please feel free to
inquire in the Co-op
Office on the
22nd floor.
r
--------; 26 --------
Unit Layouts
B UNIT
2 Bedroom
Gerrard Wing Unit
(unfurnished - 72 available)
BEDROOM 8E()R0()f04
A UNIT
1 Bedroom Gerrard Wing
Apartment
(unfurnished - 40 available)
TWO-PERSON UNITS AND
APARTMENTS
How Do I Apply for a 'B' Unit?
These units do become available
occasionally. If one comes up, the
Housing Coordinator will post them in
the Laundry Room on the 22nd floor and
down in the lobby by the elevators.
Because there are only two people in a
B unit, the person who is remaining in
the other half is allowed to interview
people for their next potential roommate.
The Housing Coordinator will give you
the phone number and details on how to
set this up with that person. REMEMBER
only members in good standing are
allowed to move to another unit in
the building.
How Do I Apply For An Apartment
'/J\ Unit or Bachelor 'K' Unit?
Put your name on the waiting list
These do not come up that often and are
allocated on first come, first served basis.
The wait list is in the office upstairs.
AGAIN, only members in good standing
are allowed to apply for these units.
K UNIT
McGill Wing Bachelor
Apartment
(unfurnished - 8 available)
______
Unit Layouts
{ MULTI-UNITS BLUEPRINTS
Pictured on this page are a few sample layouts
of the many different Unit styles in Neill-Wycik.
If you are interested in moving from your present
unit drop by the office and speak with the
Housing Co-ordinator. The aVailability of each
Unit varies from month to month.
C/D UNIT
5 or 6 person
Gerrard Wing
(furnished)
H/J UNIT
6 person
McGill Wing
(furnished)
E UNIT
5 person
Gerrard Wing
(furnished)
- - - - - - ~ ' 2 8 - - - - - - - -
-'1
..
Toronto Map
SUBWAYUNE
~
BLOOR ST. WEST BLOOR ST. EAST
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WElLESLEY ST. WEST WEllESLEY ST. EAST
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COLLEGE ST. (ARLTON ST.
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GERRARD ST. EAST
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t:;:; DUNDAS ST. EAST =-= ..... :::0
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QUEEN ST. WEST QUEEN ST. EAST
@
00
KING ST. WEST KING ST. EAST
fRONT ST. EAST
~
GARDINER EXPRESSWAY
to the QEW & HWY. 427
LEGEND
1. Ryerson University 8. No-Frills Grocery
2. George Brown College 9. Metro Grocery Store
3. University of Toronto 10. Queen / Spadina Fashion District
4. International Academy of 11. Queen's Park Legislature
Merchandising & Design
12. Royal Ontario Museum
5. Ontario College of Art and Design
13. The Annex / Kensington Market
6. Metro Reference Library
14. Financial District
7. Canadian Tire
15. St. Lawrence Market
LOCAL DIRECTORY
NW SECURITY PHARMACIES
Farmer's Market
Neill-Wycik Security Shoppers Drug Mart
st. Lawrence Market,
Jarvis & Front St
(416) 977-2322 or press security Yonge and Carlton - 465 Yonge St.
- Regular market Tues., Wed., Thurs.
button on NW phone. Open till midnight - 416-408-4000
8am-6pm I Fri . Bam-7pm - Farmer's
EMERGENCY
Gerrard & Bay - 700 Bay St. Market Sat. Sam-5pm
Police/Ambulance/Fire
Open 24 hours - 416-979-2424 416-392-7219
911 or 9-911 on NW phone.
Pharma Plus
BOOKSTORES
Please call here first if it is a
Church & Wellesley - 63 Wellesley
World's Biggest Bookstore
life-threatening emergency!
St. Open till midnight
416-924-7769
1 block north of Dundas on
Assaulted Women's Helpline
Edward St. - 416-977-7009
416-863-0511
TRANSPORTATION
Indigo
Distress Centre HC Toronto Transit
Eaton Centre, inside upper level
416-408-4357
Commission
416-591-3622
Suicide Prevention
Closest subway stops:
Parent Books
416-408-4357
College and Dundas Stations
201 Harbord St. , 2 blocks south of
416-393-INFO - www.ttc.ca
Bloor off Bathurst - 416-537 -8334
Poison Information Centre
Via Rail/GO Train
416-813-5900
Union Station: Front and Bay SIS.
CHEAP STUFF
MEDICAUDENTAL
Via: 416-366-8411
Goodwill
Albany Walk-in Clinic
GO Train: 416-869-3200
306 Gerrard St. E., 1 block E. of
200 Danforth Ave. Toronto Coach Terminal
Parliament - 416-921-3396
@ Broadview Subway Stn. Bay and Dundas Street West
Honest Ed's
416-461-9471 416-393-7911 (bus terminal) Good selection, everything's under
Toronto General Hospital Toronto Island Ferries
one roof, lot's of fun, Bathurst &
Bloor, go to Bathurst station
Gerrard St. West and University 416-392-8193
416-537-1574
416-340-3111
Taxi
Women's College Hospital BeCk: 416-751-5555
POST OFFICE
Grenville and Bay Crown: 416-750-7878 In the Atrium on Bay (yonge &
416-323-6400
BANK MACHINES
Dundas), just off Edward St.
Dental Clinic In College Park, close to Bay &
U of T - 101 Elm St. , just East of
Alterna Savings
College entrance, upper level.
University Ave - 416-979-4927
in Jorgensen Hall , Ryerson Campus
TOUGH TIMES 416-252-5621
HEALTH &
Royal Bank Machine
Daily Bread Food Bank
COUNSELLING
On Yonge St. , just north of College,
Bathurst & Lakeshore. Call to find
Addiction Research
by McDonalds
out hours. Very nice people, helpful.
Foundation
Scotia Bank Machine
416-203-0050
416-535-8501
Yonge & College
St. Peter's Anglican Church
Credit Counselling of Toronto
Toronto Dominion Machine
Food Bank
416-228-3328
Carlton St. across from
Sherbourne & Carlton. Limited
AIDS Committee of Toronto
Maple Leaf Gardens
hours, mid-day, call first.
416-929-7572
416-340-2437
Corner of Church & Wellesley
Alcoholics Anonymous
Bank of Montreal

in the Dominion store one block
416-487-5591
south on Mutual
Alanon
SUPERMARKETS
@

For friends or family of alcoholics
r'("'11 416-410-3809
Metro
Bay Centre for Birth Control
Just one block south on Mutual
,.---5

790 Bay St., 8th Floor, S.W. corner of
Street 416-862-7171
Bay & College - 416-351-3700
Loblaws
\
Hassle Free Clinic
Queen's Quay Market
556 Church St. - HIV Testing, S.T.D.,
Jarvis and Lakeshore Blvd.
Pregnancy Testing. Men - 416-922-
416-304-0611
/
1

0603 Women - 416-922-0566
No Frills
Gamblers Anonymous
Parliament Street 1 block north

416-366-7613
of Gerrard