Business & Professional Development

Management
1 Becoming a manager Description
2 Lead and communicate effectively as a new manager Description
3 Competencies for Tomorrows Managers Description
4 Development tools for tomorrows managers Description
5 The manager as coach and counselor Description
6 Continous learning for tomorrow's managers Description
7 Essential Skills for tomorrow's managers simulation Description
8 Essential people management skills simulation Description
9 Management Development for technical professionals Description
10 Communication Skills for Successful Management Description
11 About 360-Degree performance feedback Description
12 Elements of 360-Degree performance review Description
13 Delivering 360-Degree performance feedback Description
14 Identifying problem performance Description
15 Improving problem performance Description
16 Dealing with problem performance Description
17 Addressing problem performance simulation Description
18 Preparing for business crises Description
19 Responding to business crises Description
20 Beginning the Change process Description
21 Managing through the Change Description
22 Incorporating Change in your organization Description
23 Effective Mentoring Description
24 The Mentoring Manager Description
25 Implementing an Organization-wide Mentoring program Description
26 Mentoring Strategies in the 21 Century Description
27 Delegating Basics Description
28 The Personal Approach and Delegation Description
29 The Role of Facilitator Description
30 Facilitator Fundamentals: Techniques & Tools Description
31 Facilitating Challenging Situation Description
32 Successful Coaching Relationships Description
33 Key Stages in Coaching Description
34 Coaching Skills Description
35 Mindset, Emotions & Coaching Description
36 Understanding Technical Professionals Description
37 Attracting, Motivating and Retaining Technical Professionals Description
38 Models for Managing Technical Professionals Description
39 Developing Career Plans for your Technical Professionals Description
40 The Path from Pessimsim to Optimisim Description
41 Proactive Approaches to Stop Negativity Description
42 Overcoming Organizational Negativity Description
43 Continous Performance Assessment Description
44 Reviewing Performance Description
45 Performance Appraisals Simulation Description
46 Managing for High Performance Description
47 Managing Managers Description
Professional Effectivness (Communication)
 1 The Process of Interpersonal Communication Description
2 Communication Skills for the Workplace Description
3 Communicate for Result Description
4 Communication Skills for Resolving Conflict Description
5 Writing to Reach the Audience Description
6 Crisp Composition Description
7 Improving your Cross-cultural Communication Description
8 What is emotional Intelligence? Description
9 Emotional Intelligence at Work Description
10 Increasing your Emotional Intelligence Description
11 The Basics of Listening Description
12 Enhance your Listening Skills Description
13 Difficult People in Workplace Description
14 Working with Aggressive People Description
15 Working with Negative People and Procrastinators Description
16 Professional Assertiveness Description
17 Assertive Communication Simulation Description
18 Everyday Business Etiquette Description
19 Communication Etiquette Description
20 Optimizing Email at Work Description
21 E-mail and Organizational Communication Description
22 Presenting to Succeed Description
23 Delivering Successful Presentations Simulation Description
24 Planning Effective Business Meetings Description
25 Leading Effective Business Meetings Description
26 Participating Effectively in Business Meetings Description
27 Handling Conflict with Others Description
28 Handling Conflict in the Organization Description
29 Effective Telephone Techniques Description
30 Crafting a Deal Description
Personal Development
1 The Foundations of creativity and innovation Description
2 Creativity and Innovation in the Workplace Simulation Description
3 Get your career on the fast track Description
4 Improving your image Description
5 You and your time Description
6 Techniques for better time management Description
7 Organizational ethics Description
8 Finding your life balance Description
9 Success over stress Description
10 Communicating during organizational change Description
11 Framing the problem Description
12 Generating alternatives in problem solving Description
13 Implementing and evaluating a decision Description
14 Problem solving and decision making in groups Description
15 The role of critical thinking in organizations Description
16 Developing fundemantal critical thinking skills Description
17 Goals and goal setting Description
18 Developing a positive attitude Description
19 Successful lifelong learning Description
Human Resources
1 Designing a Diversity Initiative Description
2 Managing Diversity Simulation Description
 3 Building a Firm Foundation Description
4 Screening Applicants Description
5 Preparing for the Behavioral Interview Description
6 Conducting The Behavioral Based Interview Description
7 Preparing as the Interviewee Description
8 Experiencing the Behavioral Based Interview Description
9 Hiring Considerations Description
10 Effective Interviewing Description
11 Selecting the Best Applicant Description
12 Effective Hiring and Interviewing Skills Simulation Description
13 Sexual Harasment at Work (HRCI/PHR) Description
Customer Services
1 Fundemantals of Exeptional Customer Services Description
2 Call Center Communication Skills Description
3 Call Center Customer Services Description
4 Discovering what your customers want Description
5 Excellence in internal customer services Description
6 Working with External Customers Description
7 Overcoming internal customers service problems Description
8 Internal Customer Service: Conflict & Compliants Simulation Description
Leadership
1 Challenges of the 21 Century Description
2 Organizational Culture and Leadership Description
3 Energizing and Empowering Employees Description
4 Communicating as a Leader Description
5 Leading through Change Description
6 The Leader as a Model Description
7 Growing from a Manager to a Leader Simulation Description
Leadership - Succession Planning
1 Succession Planning Overview Description
2 Succession Planning Strategies Description
3 Succession Planning and Human Resources Description
4 Succession Planning Management Description
5 Initiating a Succession Plan Simulation Description
6 Implementing a Succession Plan Simulation Description
Project Management for Non-Project Managers
1 Project Management Fundamentals Description
2 Transitioning into a Project Management Role Description
3 Initiating and Planning a Project Description
4 Managing a Project Description
5 Troubleshooting and Closing the Project Description
6 Project Management for Non-Project Managers Simulation Description
Team Building
1 Leading Successful On-site Teams Description
2 Effective Team Building Strategies Description
3 Team Conflict : The seeds of dissents Description
4 The Path to peace & harmony Description
5 Managers performance guide - Team Conflict Skills Description
Finance, Accounting & Budgeting
1 Accounting Fundamentals Description
2 Principles of Financial Management Description
3 Basics of Budgeting Description
 4 Understanding Financial Statements Description
5 Effective Budget Management Description
Operations: Customer-Driven Process & Logistics
1 Translating Requirements into Process Goals Description
2 Understanding Processes Description
3 Overview of Logistics Management Description
4 Inventory Management Description
5 Supply Chain Management Description
Knowledge Management
1 Knowledge as Strategy: Performance Improvement Description
2 The Power of the Learning Organization Description
3 The Potential of Self-Directed Learning Description
4 Training for Business Results Description
Strategic Planning
1 Strategic Management - Planning Description
2 Strategic Management - Analysis & Choice Description
 Information Technology
Software Development
1 Web Developmentwith Rational Application Developer Description
2 J2EE Archeticture Description
3 Developing Servlets Description
4 Developing EJBs Description
5 Java Database Connectivity Description
6 RMI and The Java Message Service Description
7 Web Service Technology Description
8 Java Technologies for Web Services Description
9 Java Programing with Java SE 6.0: Getting Started with Java Description
10 Java Programing with Java SE 6.0: Exception Handling and Assertions Description
11 The J2EE Connector Arceticture Description
12 OOAD: Introduction to Object-oriented Concepts Description
13 Object-oriented Coding Best Practises Description
14 The Iterative Process in User-Centered Design Description
Oracle Database 10g
1 Oracle Database 10g: Installing Oracle Database 10g Description
2 Oracle Database 10g: Creating Databases Description
3 Oracle Database 10g: Database Interfaces Description
4 Oracle Database 10g: Database Control & Storage Structures Description
5 Oracle Database 10g: Users and Security Description
6 Oracle Database 10g: Managing Schema Objects and Data Description
7 Oracle Database 10g: The SQL* Loader and PL/SQL Description
8 Oracle Database 10g: Oracle Net Services and Shared Servers Description
9 Oracle Database 10g: Monitoring and Maintenance Description
10 Oracle Database 10g: Managing Undo Data and Lock Conflicts Description
11 Oracle Database 10g: Managing Backup and Recovery Description
12 Using Flashback Technology in Oracle 10g Description
13 Performing and Managing Backups in Oracle 10g Description
14 Advanced Database Recovery and Repair in Oracle 10g Description
15 Controling the Oracle Listener and Enabling Distributed Transactions in Oracle 10g Description
16 Using Globalization Support in Oracle 10g Description
17 Optimizing Database Performance in Oracle 10g Description
18 Managing Storage and System Resources in Oracle 10g Description
19 Using The Scheduler to Automate Tasks in Oracle 10g Description
20 Using Advanced Features in Oracle 10g Description
21 Introduction to PL/SQL Description
Oracle 11i E-Business Suite
1 Oracle 11i E-Business Suite: Introduction Description
2 Oracle 11i E-Business Suite: Flexfields Description
3 Oracle 11i E-Business Suite: System Administration Description
4 Oracle 11i E-Business Suite: Workflow, Alerts, and Daily Business Intelligence Description
CISCO ICND1 1.0
1 Cisco ICND1 1.0: Network Fundamentals Description
2 Cisco ICND1 1.0: Network Communications and Connections Description
3 Cisco ICND1 1.0: Switched LANs Description
4 Cisco ICND1 1.0: Switch Optimization, Security, and Troubleshooting Description
5 Cisco ICND1 1.0: Wireless LANs Description
6 Cisco ICND1 1.0: Routing and Addressing in the LAN Description
7 Cisco ICND1 1.0: WAN Technologies and Routing Description
 Desktop
MS Office 2007
1 New Features for End Users in Microsoft Office 2007 Description
2 Microsoft Office Excel, PowerPoint, and Outlook 2007 Description
3 Microsoft Access 2007 and Microsoft Publisher 2007 Description
4 Sharing and Collaboration in Microsoft Office Enterprise 2007 Description
5 Getting Started with Word 2007 Description
6 Working with Text and Paragraphs in Word 2007 Description
7 Structuring, Editing, Saving, and Opening Documents in Word 2007 Description
8 Printing, Help, and Automated Formatting in Word 2007 Description
9 Working with Documents in Word 2007 Description
10 Advanced Formatting in Word 2007 Description
11 Advanced Document Navigation and Document Reviews in Word 2007 Description
12 Using Tables, Charts, and Graphics in Word 2007 Description
13 Advanced Data Manipulation Features in Word 2007 Description
14 Advanced Document Features in Word 2007 Description
15 Collaborative Features in Word 2007 Description
16 Getting Started with Excel 2007 Description
17 Manipulating and Formatting Data and Worksheets Description
18 Reviewing and Printing in Excel 2007 Description
19 Excel 2007 Formulas and Functions Description
20 Excel 2007 Charts, Pictures, Themes, and Styles Description
21 Advanced Formatting in Excel 2007 Description
22 Advanced Data Management in Excel 2007 Description
23 Advanced Customization in Excel 2007 Description
24 Analyzing Data in Excel 2007 Description
25 Protecting and Sharing Excel 2007 Workbooks Description
26 Exchanging Data with Excel 2007 Description
27 Getting Started with PowerPoint 2007 Description
28 Adding Graphics to Presentations in PowerPoint 2007 Description
29 Adding Multimedia and Animations to Presentations Description
30 Creating Custom Slide Shows in PowerPoint 2007 Description
31 Distributing Presentations in PowerPoint 2007 Description
32 Getting Started with Outlook 2007 Description
33 Formatting and Managing E-mail in Outlook 2007 Description
34 Using the Calendar in Outlook 2007 Description
35 Using Contacts, Tasks, Notes, and Customizing the Interface in Outlook 2007 Description
36 Completing Searches, Printing Items, and Working with RSS Feeds in Outlook 2007 Description
37 Customizing Outlook 2007 and Using the Journal Description
38 Configuring Rules, Alerts, and Junk E-mail Settings in Outlook 2007 Description
39 Working with SharePoint, Calendars, and Forms in Outlook 2007 Description
40 Data Security, Archiving, and Working Offline in Outlook 2007 Description
41 Instant, Text, and Unified Messaging in Outlook 2007 Description
42 Business Contact Manager with Outlook 2007 Description
43 Getting Started with Access 2007 Description
44 Basic Access 2007 Tables Description
45 Basic Access 2007 Forms Description
46 Queries and Reports in Access 2007 Description
47 Importing and Exporting Data and Data Presentation in Access 2007 Description
48 Advanced Data Management in Access 2007 Description
49 Programmability and Administration in Access 2007 Description
50 Database Administration in Access 2007 Description
51 Creating Visio 2007 Diagrams Description
52 Enhancing and Customizing Diagrams in Visio 2007 Description
53 Collaborating and Using Visio 2007 With Other Programs Description
54 Creating and Designing a project Description
55 Specifying and Assigning Resources in Project 2007 Description
56 Tracking and Reporting Progress Description
57 Advanced Customization Description
58 Project Data Management and Performance Description
59 Creating Customized Publications with Publisher 2007 Description
60 Extending Publisher 2007 Beyond Publications Description
61 SharePoint 2007 Essentials Description
62 Creating and Managing Personal Sites and Searches in SharePoint 2007 Description
63 Microsoft Office 2007: Collaborating with Groove and Communicator Description
64 Microsoft Office 2007: Sharing Information with OneNote 2007 Description
Microsoft Windows Vista for the End User
1 Getting Started with Windows Vista Description
2 Work with Files, Programs and Printing in Windows Vista Description
3 Navigating the Web and System Maintenance with Windows Vista Description
MS Office 2003
1 Microsoft Office 2003: New Features for End Users Description
2 Microsoft Office 2003: New Features for Outlook Users Description
3 Microsoft Office 2003: New Applications Description
4 Microsoft Office 2003: New Features for Advanced Users Description
5 Getting Started with Word 2003 Description
6 Working with text and paragraphs in Word 2003 Description
7 Structuring, editing, saving, and opening documents in Word 2003 Description
8 Printing, Help, and Automated Formatting in Word 2003 Description
9 Working with Documents in Word 2003 Description
10 Working with Tables and Media Features in Word 2003 Description
11 Advanced Formatting in Word 2003 Description
12 Advanced Document Navigation in Word 2003 Description
13 Advanced Data Manipulation Features in Word 2003 Description
14 Using Tables, Charts, and Graphs in Word 2003 Description
15 Advanced Document Features in Word 2003 Description
16 Collaborative Features in Word 2003 Description
17 Basic Features of Excel 2003 Description
18 Printing and Collaborating in Excel 2003 Description
19 Excel 2003 Formulas and Functions Description
20 Formatting Data in Excel 2003 Description
21 Excel 2003 Chart and Multimedia Features Description
22 Advanced Customization in Excel 2003 Description
23 Advanced formatting in Excel 2003 Description
24 Advanced Data Management in Excel 2003 Description
25 Advanced Data Analysis in Excel 2003 Description
26 Advanced Validation and Collaboration in Excel 2003 Description
27 Advanced Data Exchange in Excel 2003 Description
28 Customizing PowerPoint 2003 Presentations Description
29 Preparing PowerPoint 2003 Presentations for Effective Delivery Description
30 Running, Broadcasting, and Reviewing PowerPoint 2003 Presentations Description
31 Settings, Customization, and Office 2003 Integration with PowerPoint 2003 Description
Lotus Mail 8.0
1 Getting Started with Lotus Notes 8 and Using Mail Description
2 Lotus Notes 8: New Features for End Users Description
3 Scheduling Events and Managing Applications Description
4 Working with Instant Messaging, Contacts, and Blogs Description
ECDL / ICDL 4
1 ECDL/ICDL 4 Module 1: Concepts of Information Technology (IT) - Computers and IT Description
2 ECDL/ICDL 4 Module 1: Concepts of Information Technology (IT) - IT in Daily Life Description
3 ECDL/ICDL 4 Module 2: Using the Computer and Managing Files - Using Windows XP Description
4 ECDL/ICDL 4 Module 2: Using the Computer and Managing Files - Files and Folders Description
5 ECDL/ICDL 4 Module 2: Using the Computer and Managing Files - Customization Description
6 ECDL/ICDL 4 Module 3: Word Processing - Formatting and Editing in Word 2003 Description
7 ECDL/ICDL 4 Module 3: Word Processing - Editing and Printing in Word 2003 Description
8 ECDL/ICDL 4 Module 3: Word Processing - Getting Started with Word 2003 Description
9 ECDL/ICDL 4 Module 3: Word Processing - Word 2003 Text and Paragraphs Description
10 ECDL/ICDL 4 Module 3: Word Processing - Working with Documents in Word 2003 Description
11 ECDL/ICDL 4 Module 3: Word Processing - Tables and Graphics in Word 2003 Description
12 ECDL/ICDL 4 Module 4: Spreadsheets - Basic Features of Excel 2003 Description
13 ECDL/ICDL 4 Module 4: Spreadsheets - Formatting Data in Excel 2003 Description
14 ECDL/ICDL 4 Module 4: Spreadsheets - Printing and Using Charts in Excel 2003 Description
15 ECDL/ICDL 4 Module 4: Spreadsheets - Formulas and Functions in Excel 2003 Description
16 ECDL/ICDL 4 Module 5: Database - Getting Started with Access 2003 Description
17 ECDL/ICDL 4 Module 5: Database - Basic Access 2003 Tables Description
18 ECDL/ICDL 4 Module 5: Database - Basic Access 2003 Forms Description
19 ECDL/ICDL 4 Module 5: Database - Access 2003 Queries and Reports Description
20 ECDL/ICDL 4 Module 6: Presentation - Introducing PowerPoint 2003 Description
21 ECDL/ICDL 4 Module 6: Presentation - Slide Layout and Design in PowerPoint 2003 Description
22 ECDL/ICDL 4 Module 6: Presentation - Charts and Multimedia in PowerPoint 2003 Description
23 ECDL/ICDL 4 Module 6: Presentation - Finalizing Presentations in PowerPoint 2003 Description
24 ECDL/ICDL 4 Module 7: Information and Communication - Using IE 6 Description
25 ECDL/ICDL 4 Module 7: Information and Communication - Using Web Sites in IE 6 Description
26 ECDL/ICDL 4 Module 7: Information and Communication - Introducing Outlook 2003 Description
27 ECDL/ICDL 4 Module 7: Information and Communication - Outlook 2003 E-mail Description
28 ECDL/ICDL 4 Module 7: Information and Communication - Outlook 2003 Messages Description
PMI PDU

MGMT0115 A Manager's Primer for Ensuring Accountability: Replaced

mgmt_03_a04_bs_enus A New Manager and the Company's Future
MGMT0002 A New Manager's Responsibilities and Fears: Replaced
MGMT0004 A New Manager's Role in The Company's Future: Replaced
mgmt_04_a05_bs_enus A Primer for Ensuring Accountability
COMM0606 A Rich Tapestry of Cultural Contrasts
MGMT0151 About 360-Degree Performance Feedback
FIN0121 Accounting Fundamentals
TEAM0124 Achieving Results as a Cross-functional Team
MGMT0255 Achieving Success with the Help of a Mentor: Replaced
mgmt_10_a05_bs_enus Achieving Success: the Help of a Mentor
mgmt_05_a04_bs_enus Addressing Problem Performance
206372_ENG Advanced Analysis of your Project
132661_ENG Advanced Customization
COMM0325 Advanced Presentation Skills
en_US_41526_ng Advanced Project Leadership: Bringing Home the Value
en_US_41525_ng Advanced Project Leadership: Navigating Corporate Structures
en_US_41524_ng Advanced Project Leadership: Organization, Strategy and Business Needs
en_US_41527_ng Advanced Project Leadership: Selling Project Management to the Organization
en_US_41512_ng Advanced Project Management: Building Productive Stakeholder Relationships
en_US_41514_ng Advanced Project Management: Managing Accelerated Projects
en_US_41516_ng Advanced Project Management: Portfolio Management
en_US_41513_ng Advanced Project Management: Project Estimating Techniques
en_US_41517_ng Advanced Project Management: Project Management Maturity
en_US_41515_ng Advanced Project Management: Setting Up a Project Office
LCO0112 Americans with Disabilities Act (ADA)
COMM0521 An Essential Guide to Giving Feedback
PROJ0511 An Introduction to Project Management
PD0101 Analyze Your Use of Time
FIN0115 Analyzing Beyond the Numbers
FIN0114 Analyzing Financial Statements
OPER0196 Analyzing Process Capability
PROJ0592 Analyzing Project Risk
TEAM0212 Analyzing Workplace War Zones
LCO0101 Antitrust--Overview
MGMT0145 Appraising the Performance-oriented Team
PD0242 Approaches to Risk Management
COMM0602 Around the World in 80 Cultures
comm_10_a01_bs_enus Asserting Yourself Professionally
comm_10_a02_bs_enus Assertiveness from Inside to Outside
COMM0172 Assertiveness from the Inside Out: Replaced
mgmt_11_a01_bs_enus Assessing Performance Continuously
LEAD0232 Attracting, Developing, and Retaining Generations
MGMT0292 Attracting, Motivating, and Retaining Technical Professionals
comm_05_a03_bs_enus Available Presentation Resources
COMM0012 Avoiding Errors in Usage and Punctuation
COMM0013 Avoiding Grammatical Errors in Business Writing
COMM0322 Basic Presentation Structure
FIN0152 Basics of Budgeting: Replaced
mgmt_03_a03_bs_enus Becoming a Manager: Leading and Communicating
MGMT0001 Becoming a Manager: Replaced
mgmt_03_a02_bs_enus Becoming a Manager: Responsibilities and Fears
PROJ0552 Budgeting and Controlling Costs
TEAM0141 Building a High-performance Team
OPER0402 Building a Quality Management System
COMM0192 Building Effective Intercultural Relationships: Replaced
COMM0191 Building Effective Interfunctional Relationships: Replaced
COMM0193 Building Effective Intergender Relationships: Replaced
COMM0511 Building Relationships to Get Results: Replaced
mgmt_09_a01_bs_enus Business Coaching
comm_11_a04_bs_enus Business Etiquette for Supervisors
LEAD0153 Business Execution in Action
OPER0197 Calculating Process Capability
LLPM0002 Certified Associate in Project Management (CAPM) Expert Encore
LEAD0121 Challenges of the 21st Century
MGMT0331 Change Leadership
PROJ0602 Choosing Sellers and Administering and Closing Contracts
hr_03_a03_bs_enus Choosing the Best Applicant
MGMT0244 Coaching and the People Issues
MGMT0241 Coaching Changes Managerial Malpractices
MGMT0245 Coaching Excellence Changes You
MGMT0281 Coaching for Business: Replaced
LEAD0146 Coaching for Performance: Replaced
lead_01_a06_bs_enus Coaching Performance
LLPD0002 Coaching Skills for Supervisors and Managers Expert Encore
MGMT0284 Coaching Skills: Replaced
MGMT0286 Coaching Trends: Replaced
lchr_01_a01_lc_enus Code of Conduct Awareness
TEAM0223 Collaboration in Virtual Teams
OPER0193 Collecting and Summarizing Data
COMM0007 Communicate for Contacts: Replaced
COMM0004 Communicate for Results: Replaced
COMM0101 Communicate to Develop Relationships
LEAD0142 Communicating a Shared Vision: Replaced
MGMT0332 Communicating and Reinforcing Change
LEAD0145 Communicating as a Leader: Replaced
COMM0104 Communicating Better with Your Team
comm_02_a07_bs_enus Communicating for Contacts
comm_02_a04_bs_enus Communicating for Results
comm_13_a05_bs_enus Communicating to Get Results
COMM0102 Communicating to Increase Understanding
lead_01_a05_bs_enus Communication and Leadership
comm_11_a02_bs_enus Communication Business Etiquette
COMM0182 Communication Etiquette: Replaced
MGMT0103 Communication Skills and Positive Attitude
COMM0005 Communication Skills for Leadership: Replaced
COMM0006 Communication Skills for Resolving Conflict: Replaced
MGMT0122 Communication Skills for Successful Management
COMM0003 Communication Skills for the Workplace: Replaced
COMM0112 Communication Tools
PROJ0581 Communications Planning and Information Distribution
hr_01_a05_bs_enus Compensation and Benefits Strategies
MGMT0111 Competencies for Tomorrow's Managers: Replaced
LLCT0004 CompTIA Project+ Expert Encore
LCO0105 Conflict of Interest
COMM0502 Connect and Communicate
comm_08_a02_bs_enus Connecting and Communicating
TEAM0214 Conquering Conflict through Communication
MGMT0222 Contentious Tactics and Conflict Escalation
OPER0406 Continual Quality Improvement
MGMT0116 Continuous Learning for Tomorrow's Managers
MGMT0341 Continuous Performance Assessment: Replaced
OPER0222 Control Charts and the Pre-control Process
proj_09_a02_bs_enus Controlling Costs
PROJ0532 Controlling Project Scope
COMM0522 Coping with Criticism and Feedback
PROJ0366 Cost Management and IT Project Trade-offs
COMM0501 Crafting a Deal
comm_08_a01_bs_enus Crafting Deals
proj_07_a02_bs_enus Create Work Breakdown Structure
LEAD0152 Creating a Business Execution Culture
FIN0161 Creating and Analyzing an Operating Budget
132490_ENG Creating and Defining a Project
comm_13_a04_bs_enus Creating Change, Gaining Allies
COMM0014 Crisp Composition
COMM0605 Crossing the Dateline: Japan, China, India
OPER0404 Customer Satisfaction Through Resource Management
117348_ENG Data Sources, Templates, and Customization in Project 2002
MGMT0164 Dealing with Problem Performance: Replaced
pd_04_a05_bs_enus Decision Making: Implementation and Evaluation
PD0243 Decisions and Risk
OPER0179 Defining and Mapping the Six Sigma Process
proj_08_a01_bs_enus Defining and Sequencing Project Activities
comm_09_a01_bs_enus Defining Emotional Intelligence
MGMT0261 Delegation Basics: Replaced
mgmt_07_a02_bs_enus Delegation: the Personal Approach
MGMT0153 Delivering 360-Degree Performance Feedback
comm_05_a02_bs_enus Delivering the Message
COMM0302 Delivering Your Message: Replaced
OPER0212 Design and Analysis
oper_02_a04_bs_enus Design for X (DFX)
OPER0211 Design of Experiments (DOE)
MGMT0142 Designing Successful Performance-based Appraisals
TEAM0121 Determine Need and Select the Project Manager
232224_ENG Determining Project Quality Standards and Milestones
OPER0205 Developing an OSHA Safety and Health Program
proj_08_a03_bs_enus Developing and Controlling the Project Schedule
MGMT0294 Developing Career Plans for Your Technical Professionals
pd_01_a03_bs_enus Developing Excellent Time Management Habits
COMM0116 Developing Interpersonal Skills in Your People
TEAM0123 Developing the Cross-functional Team
MGMT0112 Development Tools for Tomorrow's Managers: Replaced
comm_04_a01_bs_enus Difficult People in the Workplace Environment
COMM0161 Difficult People in the Workplace: Replaced
MGMT0701 Doing Business with Independent Contractors
LCO0115 Doing Business with the Government
PD0234 Dynamic Decision Making: Replaced
COMM0111 Dynamics of Interpersonal Communication
LEAD0126 Dynamics of Leadership
cust_02_a02_bs_enus Effective Communication Skills
comm_12_a02_bs_enus Effective Intercultural Relationships
comm_12_a01_bs_enus Effective Interfunctional Relationships
comm_12_a03_bs_enus Effective Intergender Relationships
HR0232 Effective Interviewing: Replaced
MGMT0251 Effective Mentoring: Replaced
COMM0324 Effective Presentation Delivery
comm_12_a05_bs_enus Effective Relationships with Business Partners
comm_12_a04_bs_enus Effective Relationships with Customers
TEAM0171 Effective Team-building Strategies
COMM0411 Effective Telephone Techniques
TEAM0172 Effectively Communicating in Teams
MGMT0152 Elements of a 360-degree Performance Review
PROJ0571 Elements of Project Human Resource Management
PROJ0541 Elements of Project Time Management
PD0122 Eliminate the Time Wasters
LCO0106 E-mail and Internet Use
COMM0233 E-mail and Organizational Communication
COMM0234 E-mail as a Marketing Tool
MGMT0256 e-Mentoring: Replaced
comm_09_a03_bs_enus Emotional Intelligence and Teamwork
COMM0142 Emotional Intelligence at Work: Replaced
comm_09_a02_bs_enus Emotional Intelligence in the Workplace
comm_09_a05_bs_enus Emotionally Intelligent Leadership
mgmt_09_a05_bs_enus Emotions, Mindsets and Coaching
hr_01_a06_bs_enus Employee and Labor Relations Strategies
lch_01_a01_lc_enus Employee Sexual Harassment Awareness
LEAD0123 Energizing and Empowering Employees
comm_03_a04_bs_enus Enhancing Listening Skills
COMM0154 Enhancing Your Listening Skills: Replaced
201357_ENG Enterprise Project Management
COMM0231 Essentials of Electronic Communication
LEAD0135 Establish and Maintain Authority
PROJ0551 Estimating Activity Costs
proj_08_a02_bs_enus Estimating Activity Resources and Durations
proj_09_a01_bs_enus Estimating and Budgeting Project Costs
39643_ENG Estimating and Controlling Project Cost
PROJ0363 Estimating the IT Project Work Effort
PROJ0041 Ethics and Professional Knowledge
COMM0183 Etiquette and the Business Meeting: Replaced
comm_11_a03_bs_enus Etiquette at the Business Meeting
COMM0184 Etiquette for Supervisors: Replaced
COMM0181 Everyday Business Etiquette: Replaced
PROJ0515 Executing, Monitoring & Controlling, and Closing a Project
COMM0701 Experiencing Anger
OPER0214 Experimenting for Process Improvement
OPER0251 Exploratory Data Analysis
COMM0221 Exploring the New Basics of Business Writing
MGMT0274 Facilitating Challenging Situations: Replaced
mgmt_08_a04_bs_enus Facilitating Difficult Situations
mgmt_08_a03_bs_enus Facilitating Meetings and Work Groups
TEAM0154 Facilitating On-site and Virtual Teams: Replaced
team_01_a04_bs_enus Facilitating Virtual and On-site Teams
MGMT0273 Facilitating Work Groups and Meetings: Replaced
MGMT0275 Facilitative Formats and Tools: Offering Options - Replaced
MGMT0272 Facilitative Fundamentals: Techniques and Tools - Replaced
mgmt_08_a02_bs_enus Facilitative Fundamentals: Tools and Techniques
mgmt_08_a06_bs_enus Facilitative Leadership
mgmt_08_a05_bs_enus Facilitative Tools and Formats: Offering Options
oper_02_a03_bs_enus Failure Mode and Effect Analysis
LCO0116 Fair Labor Standards Act (FLSA)
FIN0216 Financial Risk Management
fin_01_a04_bs_enus Financial Statements
TEAM0146 Fixing Broken Teams
LCO0108 Foreign Corrupt Practices Act
LEAD0151 Foundations for Business Execution
MGMT0242 Foundations of Coaching
PD0231 Foundations of Effective Thinking: Replaced
COMM0201 Foundations of Grammar
PD0232 Framing the Problem: Replaced
PROJ0352 Functions of IT Project Management
COMM0514 Gaining Allies, Creating Change: Replaced
PD0233 Generating Alternatives in Problem Solving: Replaced
TEAM0213 Getting Past Clashes: Valuing Team Diversity
comm_13_a01_bs_enus Getting Results by Building Relationships
COMM0516 Getting Results from the Boss: Replaced
COMM0515 Getting Results through Communication: Replaced
117545_ENG Getting Started with Project 2002
COMM0016 Getting the Most from Business Documents
COMM0523 Giving Feedback to Colleagues
COMM0525 Giving Feedback: A Manager's Guide
pd_04_a06_bs_enus Group Problem Solving and Decision Making
COMM0401 Handle Calls with Confidence and Professionalism
comm_07_a02_bs_enus Handling Conflict
COMM0342 Handling Conflict with Others: Replaced
lch_01_a03_lc_enus Harassment in the Workplace
TEAM0142 Harnessing Collective Knowledge
LLPD0001 High Impact Presentations Expert Encore
comm_03_a03_bs_enus Higher Purpose Listening
LCO0301 HIPAA Privacy Rules
HR0231 Hiring Considerations: Replaced
MGMT0702 Hiring Temporary (Contingent) Employees
TEAM0136 Honing Your Leadership Skills
comm_04_a02_bs_enus How to Work with Aggressive People
comm_04_a04_bs_enus How to Work with Arrogant and Duplicitous People
comm_04_a03_bs_enus How to Work with Negative People and Procrastinators
OPER0252 Hypothesis Testing
MGMT0162 Identifying Problem Performance: Replaced
proj_13_a04_bs_enus Identifying Project Risks
OPER0122 Identifying What the Customer Wants
mgmt_10_a03_bs_enus Implementing a Mentoring Program for the Organization
MGMT0253 Implementing an Organizationwide Mentoring Program: Replaced
PD0235 Implementing and Evaluating a Decision: Replaced
OPER0125 Implementing Improvements
MGMT0143 Implementing Performance-based Appraisals
PROJ0572 Implementing Project Human Resource Management
MGMT0163 Improving Problem Performance: Replaced
COMM0023 Improving Your Cross-cultural Communications
COMM0505 Inclusive Negotiating
comm_09_a04_bs_enus Increasing Emotional Intelligence
COMM0144 Increasing Your Emotional Intelligence: Replaced
LCO0121 Independent Contractors and Temporary Employees
PROJ0521 Initiating a Project and Preparing the Project Plan
proj_01_a03_bs_enus Initiating and Planning a Project
proj_06_a01_bs_enus Integrated Initiation and Planning
proj_06_a03_bs_enus Integrated Project Change Control and Close
proj_06_a02_bs_enus Integrated Project Execution, Monitoring, and Control
37687_ENG Integrating and Coordinating Processes
LCO0109 Intellectual Property Overview
COMM0115 Interpersonal Business Savvy
comm_02_a01_bs_enus Interpersonal Communications: The Process
LCO0118 Interviewing and Hiring Practices
hr_03_a02_bs_enus Interviewing Effectively
FIN0141 Introduction to Finance
PROJ0351 Introduction to IT Project Management
proj_03_a01_bs_enus Introduction to Portfolio Management
proj_02_a01_bs_enus Introduction to Program Management
PROJ0513 Introduction to Project Process Groups and Initiating a Project
oper_10_a01_bs_enus Introduction to Six Sigma
oper_03_a01_bs_enus Introduction to Six Sigma for Champions
LEAD0231 Introduction to Work Force Generations
OPER0322 Inventory Management
PROJ0364 IT Project Leadership, Authority & Accountability
MGMT0283 Key Stages in Coaching: Replaced
TEAM0151 Launching Successful On-site and Virtual Teams: Replaced
team_01_a01_bs_enus Launching Successful Virtual and On-site Teams
MGMT0003 Lead and Communicate Effectively as a New Manager: Replaced
MGMT0102 Lead and Develop Your Staff
lead_01_a07_bs_enus Leadership and Change
LEAD0124 Leadership and the Knowledge Worker
comm_02_a05_bs_enus Leadership Communication Skills
MGMT0124 Leadership Development for Technical Professionals
OPER0162 Leadership in Six Sigma
COMM0513 Leadership without Authority: Replaced
comm_06_a02_bs_enus Leading an Effective Business Meeting
lead_01_a03_bs_enus Leading by Enabling
LEAD0125 Leading Change from the Front Line
COMM0332 Leading Effective Business Meetings
LEAD0234 Leading Generations X and Next
team_01_a02_bs_enus Leading High-performance On-site Teams
team_01_a03_bs_enus Leading High-performance Virtual Teams
LEAD0233 Leading Silent Generation and Baby Boom Workers
TEAM0152 Leading Successful On-site Teams: Replaced
LEAD0147 Leading through Change: Replaced
TEAM0153 Leading Virtual Teams: Replaced
comm_13_a03_bs_enus Leading without Authority
oper_01_a01_bs_enus Lean Concepts
OPER0151 Lean Logic
OPER0154 Lean Strategies
OPER0153 Lean Techniques
oper_01_a03_bs_enus Lean Tools
OPER0152 Lean Value
TEAM0226 Learning Organizations and the Virtual Team
MGMT0704 Legal Pitfalls Regarding Independent Contractors
comm_03_a01_bs_enus Listening Basics
COMM0152 Listening for Comprehension: Replaced
COMM0153 Listening for Higher Purposes: Replaced
comm_03_a02_bs_enus Listening to Comprehend
COMM0103 Listening, Influencing and Handling Tough Situations
TEAM0145 Maintaining Project Team Peak Performance
PD0103 Major Time Management Challenges
FIN0142 Making Budgets Work
pd_04_a04_bs_enus Making Decisions Dynamically
COMM0412 Making Telephone Calls Count
232192_ENG Making the Right Outsourcing Decision
MGMT0121 Management Development for Technical Professionals
fin_01_a03_bs_enus Management of Cash Flows
FIN0146 Manager's Performance Guide - Business Finance
TEAM0216 Manager's Performance Guide - Team Conflict Skills
proj_01_a04_bs_enus Managing a Project
LLPD0003 Managing a Project Team Expert Encore
TEAM0143 Managing a Project with Your Team
mgmt_01_a01_bs_enus Managing and Rewarding Top Performers
mgmt_04_a03_bs_enus Managing as Coach and Counselor
mgmt_04_a04_bs_enus Managing as Project Champion
FIN0153 Managing Cash Flows: Replaced
COMM0343 Managing Conflict in the Organization: Replaced
MGMT0703 Managing Contingent Employees
mgmt_02_a02_bs_enus Managing Cross-Functions
COMM0601 Managing Cultural Divides
mgmt_07_a03_bs_enus Managing Delegation
PROJ0355 Managing Efficiencies of IT Projects
mgmt_02_a04_bs_enus Managing Managers
PROJ0365 Managing Multiple IT Projects
comm_07_a03_bs_enus Managing Organization Conflict
OPER0126 Managing Process Improvements
proj_11_a02_bs_enus Managing Project Human Resources
LLMS0028 Managing Projects with Microsoft Office Project 2007 Expert Encore
proj_05_a01_bs_enus Managing Projects within Organizations
COMM0403 Managing Telephone Technology
MGMT0263 Managing the Delegated Environment: Replaced
PROJ0354 Managing the Execution and Control of IT Projects
hr_01_a08_bs_enus Managing the HR Process
mgmt_02_a05_bs_enus Managing Upward Relationships
COMM0702 Managing Your Anger
LLPD0005 Managing Your Time for Business Results Expert Encore
LLPD0004 Managing, Measuring and Maximizing Performance Expert Encore
comm_08_a07_bs_enus Mastering Negotiation
OPER0195 Measurement Systems
232292_ENG Measuring Project Outsourcing Success
mgmt_10_a02_bs_enus Mentoring as a Manager
mgmt_10_a01_bs_enus Mentoring Effectively
mgmt_10_a06_bs_enus Mentoring On-line
mgmt_10_a04_bs_enus Mentoring Strategies for the 21st Century
MGMT0254 Mentoring Strategies in the 21st Century: Replaced
MGMT0285 Mindsets, Emotions, and Coaching: Replaced
MGMT0293 Models for Managing Technical Professionals
proj_07_a03_bs_enus Monitoring and Controlling Project Scope
proj_02_a06_bs_enus Monitoring, Controlling, and Closing Programs
MGMT0133 Motivate and Recognize Employees
comm_08_a05_bs_enus Negotiating Inclusively
LLPD0007 Negotiating: Getting Past No to Yes! Expert Encore
oper_01_a02_bs_enus Non-value-added Steps and Tasks
comm_13_a06_bs_enus Obtaining Results from the Boss
HR0254 Offers, Contracts, and Organizational Exit (HRCI/PHR)
COMM0232 Optimizing Email at Work
LEAD0122 Organizational Culture and Leadership
205433_ENG Organizing and Managing Project Information
OPER0204 OSHA General Industry Health
OPER0203 OSHA General Industry Safety
OPER0201 OSHA Standards and Compliance
MGMT0313 Overcoming Organizational Negativity
MGMT0333 Overcoming the Challenges of Change
OPER0321 Overview of Logistics Management
comm_06_a03_bs_enus Participating Effectively in a Business Meeting
COMM0333 Participating Effectively in Business Meetings
PROJ0582 Performance Reporting and Stakeholder Management
mgmt_11_a02_bs_enus Performance Reviews
PROJ0562 Performing Quality Assurance and Control
comm_07_a01_bs_enus Perspectives on Conflict in the Workplace
COMM0341 Perspectives on Conflict: Replaced
comm_06_a01_bs_enus Planning an Effective Business Meeting
PROJ0591 Planning and Identifying Project Risk
38614_ENG Planning and Managing Project Scope
39766_ENG Planning and Managing the Project Schedule
COMM0331 Planning Effective Business Meetings
PROJ0561 Planning for Quality
proj_11_a01_bs_enus Planning Project Human Resources
proj_14_a01_bs_enus Planning Project Procurement
PROJ0601 Planning Project Procurement and Requesting Seller Responses
PROJ0531 Planning Project Scope
232202_ENG Planning the Outsourcing Deal
proj_03_a03_bs_enus Portfolio Management Process Groups
proj_03_a02_bs_enus Portfolio Management Processes and the Organization
MGMT0101 Prepare for Your New Management Role
comm_01_a01_bs_enus Preparing a Business Case
MGMT0171 Preparing for Business Crises
COMM0211 Preparing to Write Effectively to Your Audience
COMM0326 Presentation as a Management Tool
COMM0303 Presentation Resources Available to You: Replaced
comm_05_a01_bs_enus Presenting Successfully
COMM0301 Presenting to Succeed: Replaced
comm_01_a03_bs_enus Presenting Your Case
MGMT0161 Preventing Problem Performance: Replaced
FIN0151 Principles of Financial Management: Replaced
MGMT0312 Proactive Approaches to Stop Negativity
pd_04_a02_bs_enus Problem Framing
mgmt_05_a02_bs_enus Problem Performance Identification
mgmt_05_a03_bs_enus Problem Performance Improvement
mgmt_05_a01_bs_enus Problem Performance Prevention
PD0236 Problem Solving and Decision Making in Groups: Replaced
PD0212 Problem Solving for Common Business Challenges
pd_04_a03_bs_enus Problem Solving: Generating Alternatives
OPER0191 Process Analysis and Documentation
MGMT0123 Process Management Skills
proj_12_a02_bs_enus Processes for Managing Project Communications
OPER0405 Processes for Quality Products and Services
COMM0171 Professional Assertiveness: Replaced
LLPD0006 Professional Communication Expert Encore
proj_02_a02_bs_enus Program Life Cycle and Organization
proj_02_a03_bs_enus Program Management Processes and the Initiating Process Group
proj_02_a04_bs_enus Program Planning
PROJ0442 Project Activity Duration Estimating (PMBOK 2000)
PROJ0441 Project Activity Planning (PMBOK 2000)
PROJ0005 Project Closing (PMBOK 2000-aligned)
PROJ0481 Project Communications Planning (PMBOK 2000-aligned)
PROJ0504 Project Contract Management (PMBOK 2000)
PROJ0004 Project Controlling (PMBOK 2000-aligned)
PROJ0453 Project Cost Control (PMBOK 2000)
PROJ0452 Project Cost Estimating and Budgeting (PMBOK 2000)
PROJ0003 Project Execution (PMBOK 2000-aligned)
38657_ENG Project Human Resource Management- Managing and Coordinating the Project Team
PROJ0483 Project Information Distribution and Closure (PMBOK 2000)
PROJ0001 Project Initiation (PMBOK 2000-aligned)
PROJ0431 Project Initiation and Planning (PMBOK 2000)
PROJ0423 Project Integrated Change Control
PROJ0522 Project Integration: Executing and Completing a Project
en_US_41522_ng Project Leadership: Communicating Within a Project Team
en_US_41521_ng Project Leadership: Leading the Project Team
en_US_41523_ng Project Leadership: Overcoming Obstacles
PROJ0512 Project Lifecycles and Stakeholders
proj_01_a01_bs_enus Project Management Fundamentals
proj_05_a02_bs_enus Project Management Overview
proj_05_a03_bs_enus Project Management Process Groups
LLPM0003 Project Management Professional Certification (PMP) 2005 Expert Live with Encore
en_US_41601_ng Project Management: Government
PROJ0471 Project Organizational Planning (PMBOK 2000)
PROJ0482 Project Performance Reporting (PMBOK 2000)
PROJ0421 Project Plan Development (PMBOK 2000)
PROJ0422 Project Plan Execution (PMBOK 2000)
PROJ0514 Project Planning
PROJ0002 Project Planning (PMBOK 2000-aligned)
PROJ0501 Project Procurement Planning (PMBOK 2000)
PROJ0492 Project Qualitative Risk Analysis (PMBOK 2000 aligned)
PROJ0462 Project Quality Assurance
PROJ0463 Project Quality Control (PMBOK 2000)
proj_10_a01_bs_enus Project Quality Planning
PROJ0461 Project Quality Planning (PMBOK 2000-aligned)
PROJ0493 Project Quantitative Risk Analysis (PMBOK 2000)
proj_07_a01_bs_enus Project Requirements and Defining Scope
PROJ0451 Project Resource Planning (PMBOK 2000)
PROJ0495 Project Risk Monitoring and Control (PMBOK 2000)
PROJ0491 Project Risk Planning and Identification
PROJ0494 Project Risk Response Planning (PMBOK 2000)
PROJ0444 Project Schedule Control (PMBOK 2000)
PROJ0443 Project Schedule Development (PMBOK 2000)
PROJ0542 Project Scheduling
PROJ0432 Project Scope Definition (PMBOK 2000)
PROJ0433 Project Scope Verification and Change Control
PROJ0502 Project Solicitation (PMBOK 2000)
PROJ0503 Project Source Selection (PMBOK 2000)
PROJ0472 Project Staff Acquisition (PMBOK 2000)
TEAM0132 Project Team Communication Skills
PROJ0473 Project Team Development (PMBOK 2000)
en_US_42221_ng Project Team Management: Participating in a Project Team
en_US_42222_ng Project Team Management: Team Building Techniques
en_US_42223_ng Project Teams: Building a Project Team
OPER0194 Properties and Applications of Probability Distributions
COMM0204 Punctuating with Skill
proj_10_a02_bs_enus Quality Assurance and Quality Control
oper_02_a01_bs_enus Quality Function Deployment (QFD)
39043_ENG Quality Management and Control
OPER0403 Quality-minded Management
FIN0113 Reading the Cash Flow Statement
FIN0112 Reading the Income Statement and Balance Sheet
lead_01_a01_bs_enus Recognizing a Leader
MGMT0173 Recovering from Business Crises
37609_ENG Related Strands of Project Management
LEAD0144 Removing Performance Barriers
MGMT0223 Resolving Conflict through Problem Solving
comm_02_a06_bs_enus Resolving Conflict with Communication Skills
PROJ0593 Responding to and Controlling Project Risk
MGMT0172 Responding to Business Crises
comm_13_a02_bs_enus Results and Teamwork without Authority
MGMT0342 Reviewing Performance: Replaced
TEAM0144 Revving up Your High-performance Project Team
PD0241 Risk Basics
proj_13_a01_bs_enus Risk Management Planning
PD0245 Risk Strategies: The Cutting Edge
oper_02_a02_bs_enus Robust Design and Process
hr_01_a07_bs_enus Safety, Health, and Security Strategies
OPER0181 Scoping the Six Sigma Project
TEAM0122 Select, Evaluate, and Fund Cross-functional Teams
HR0233 Selecting the Best Applicant: Replaced
LEAD0202 Senior Leadership in Action
LEAD0201 Senior Leadership Principles
COMM0202 Sentence Construction
PD0102 Set Goals and Prioritize Your Use of Time
132659_ENG Sharing Project Data and Working with Macros
OPER0178 Six Sigma and Critical Customer Requirements
OPER0161 Six Sigma and the Corporate Enterprise
OPER0177 Six Sigma and the Voice of the Customer
OPER0145 Six Sigma DMAIC: Analyzing the Data
OPER0146 Six Sigma DMAIC: Analyzing the Process
OPER0148 Six Sigma DMAIC: Controlling the Improved Process
OPER0143 Six Sigma DMAIC: Defining the Problem
OPER0147 Six Sigma DMAIC: Improving the Process
OPER0144 Six Sigma DMAIC: Measuring the Process
OPER0131 Six Sigma Introduction: Replaced
OPER0176 Six Sigma Management and Planning Tools
oper_03_a02_bs_enus Six Sigma Process Improvement
oper_03_a03_bs_enus Six Sigma Projects and Project Teams
OPER0174 Six Sigma Team Dynamics and Performance
OPER0142 Six Sigma: Listening to the Voice of the Customer
OPER0141 Six Sigma: Reducing Variation to Improve Quality
OPER0223 Six Sigma--Lean Tools for Control
OPER0224 Six Sigma--Measurement System Re-analysis
OPER0221 Six Sigma--Statistical Process Control
oper_02_a05_bs_enus Special Design Tools
132510_ENG Specifying and Assigning Resources
PROJ0042 Stakeholder Interests and Cultural Diversity
proj_12_a01_bs_enus Stakeholders and the Communication Management Plan
comm_11_a01_bs_enus Standard Business Etiquette
OPER0407 Steps for Successful ISO Registration
PROJ0362 Strategic Approaches to Managing IT Projects
hr_01_a04_bs_enus Strategic Human Resource Development
PROJ0361 Strategic Planning and Positioning for IT Projects
PD0244 Strategic Planning and Risk Management
PD0183 Strategies for Better Balance
MGMT0125 Strategies for Transitioning into Management
MGMT0282 Successful Coaching Relationships: Replaced
mgmt_09_a02_bs_enus Successfully Coaching Relationships
LLPM0001 Superior Project Management (SPM) Expert Live
lch_01_a02_lc_enus Supervisor and Manager Sexual Harassment Awareness
OPER0323 Supply Chain Logistics Management
OPER0504 Supply Chain Management and e-Business
OPER0502 Supply Chain Management Strategies
OPER0503 Supply Chain Planning and Inventory Management
OPER0505 Supply Chain Transportation and Facility Design
OPER0213 Taguchi and Quality Improvement
mgmt_03_a01_bs_enus Taking on a Management Role
TEAM0211 Team Conflict: The Seeds of Dissent
COMM0524 Team Feedback: A guide
TEAM0133 Team-building Is an Inside Job
COMM0512 Teamwork and Results without Authority: Replaced
COMM0143 Teamwork and Emotional Intelligence: Replaced
pd_01_a02_bs_enus Techniques for Improved Time Management
COMM0022 The Art of Global Communication
fin_01_a02_bs_enus The Basics of Budgeting
FIN0261 The Basics of Budgeting
mgmt_07_a01_bs_enus The Basics of Delegation
COMM0151 The Basics of Listening: Replaced
mgmt_09_a04_bs_enus The Coaching Skillset
lead_01_a02_bs_enus The Communication of a Shared Vision
comm_08_a04_bs_enus The Dynamics of Interacting
COMM0504 The Dynamics of Interaction
COMM0145 The Emotionally Intelligent Leader: Replaced
LEAD0143 The Enabling Leader: Replaced
proj_02_a05_bs_enus The Executing Process Group
MGMT0276 The Facilitative Leader: Replaced
mgmt_08_a01_bs_enus The Facilitator Role
COMM0321 The Foundations of Presentations
pd_04_a01_bs_enus The Fundamentals of Effective Thinking
OPER0501 The Fundamentals of Supply Chain Management
COMM0021 The Impact of Culture on Communication
TEAM0173 The Individual's Role in a Team
COMM0114 The Interpersonal Side of Conflict
mgmt_09_a03_bs_enus The Key Stages of Coaching
LEAD0148 The Leader as a Model: Replaced
PROJ0353 The Life Cycle of an IT Project
MGMT0113 The Manager as Coach and Counselor: Replaced
MGMT0114 The Manager as Project Champion: Replaced
COMM0113 The Many Faces of Communication
LEAD0141 The Mark of a Leader: Replaced
COMM0507 The Master Negotiator
comm_02_a02_bs_enus The Mechanics of Communicating Effectively
COMM0002 The Mechanics of Effective Communication: Replaced
MGMT0252 The Mentoring Manager: Replaced
lead_01_a08_bs_enus The Model Leader
COMM0503 The Negotiation Process
232209_ENG The Outsourcing Project
MGMT0311 The Path from Pessimism to Optimism
TEAM0215 The Path to Peace and Harmony
MGMT0262 The Personal Approach in Delegation: Replaced
fin_01_a01_bs_enus The Principles of Financial Management
COMM0001 The Process of Interpersonal Communication: Replaced
comm_08_a03_bs_enus The Process of Negotiation
TEAM0135 The Project Team Star Player
MGMT0271 The Role of the Facilitator: Replaced
LEAD0131 The Secrets of Female Leaders
TEAM0131 The Self-directed Project Team Member
OPER0175 The Six Sigma Change Agent
hr_01_a01_bs_enus The Strategic Role of HR in Organizations
OPER0401 The Who, What & Why of ISO 9000:2000
COMM0017 The Writing Process
mgmt_04_a01_bs_enus Tomorrow's Managers' Competencies
mgmt_04_a02_bs_enus Tomorrow's Managers' Development Tools
oper_01_a04_bs_enus Total Productive Maintenance
OPER0253 Tracking and Reporting Progress using Project Professional 2003
132504_ENG Tracking and Reporting Progress using Project Professional 2003
117565_ENG Tracking and Reporting with Project 2002
OPER0408 Transitioning from ISO 9000:1994 to ISO 9001:2000
OPER0123 Translating Requirements into Process Goals
mgmt_09_a06_bs_enus Trends in Coaching
proj_01_a05_bs_enus Troubleshooting and Closing the Project
TEAM0134 Troubleshooting for Project Teams
COMM0402 Turn Difficult Callers into Delighted Customers
MGMT0221 Understanding Conflict
FIN0111 Understanding Financial Statements
FIN0154 Understanding Financial Statements: Replaced
OPER0124 Understanding Processes
MGMT0291 Understanding Technical Professionals
COMM0203 Understanding Writing Mechanics
LCO0123 Union Awareness
MGMT0134 Using Formal Discipline Measures
COMM0323 Using Presentation Equipment Effectively
OPER0254 Variance, Contingency Tables, and Nonparametric Tests
TEAM0224 Virtual Project Management
TEAM0221 Virtual Team Basics
TEAM0222 Virtual Team Communication
TEAM0225 Virtual Team Leadership
COMM0141 What Is Emotional Intelligence? Replaced
hr_03_a01_bs_enus What to Consider When Hiring
comm_08_a06_bs_enus What to Do When the Going Gets Tough
COMM0506 When the Going Gets Tough
OPER0121 Why Customer Driven?
hr_01_a03_bs_enus Workforce Planning and Employment Strategies
117361_ENG Workgroup, Collaboration, and Advanced Reporting Options in Project 2002
201354_ENG Working Collaboratively
 COMM0195 Working Effectively with Business Partners: Replaced
COMM0194 Working Effectively with Customers: Replaced
COMM0162 Working with Aggressive People: Replaced
COMM0164 Working with Arrogant and Duplicitous People: Replaced
COMM0163 Working with Negative People and Procrastinators: Replaced
MGMT0705 Working with Temporary Agencies
comm_02_a03_bs_enus Workplace Communication Skills
lchr_01_a03_lc_enus Workplace Diversity Awareness
lchr_01_a02_lc_enus Workplace Ethics
comm_01_a02_bs_enus Writing a Business Case
COMM0212 Writing Concisely and Accurately
COMM0213 Writing Effective Business Documents
COMM0015 Writing to Reach the Audience
COMM0011 Writing with Intention
pd_01_a01_bs_enus Your Time and You

HR
Course Number Course Name
LAW0101 A Manager's Introduction to Business Law
MGMT0115 A Manager's Primer for Ensuring Accountability: Replaced
MGMT0002 A New Manager's Responsibilities and Fears: Replaced
MGMT0004 A New Manager's Role in The Company's Future: Replaced
MGMT0151 About 360-Degree Performance Feedback
HR0263 Affirmative Action and the EEO (HRCI/PHR - 2007-aligned)
LAW0104 American Business Formations in the 21st Century
HR0156 Americans with Disabilities Act
LCO0112 Americans with Disabilities Act (ADA)
COMM0521 An Essential Guide to Giving Feedback
PROJ0511 An Introduction to Project Management
TEAM0212 Analyzing Workplace War Zones
LCO0101 Antitrust--Overview
LCO0102 Antitrust--Talking with the Competition
LCO0103 Antitrust-Trade Associations
LCO0113 Attorney-Client Privilege
LEAD0232 Attracting, Developing, and Retaining Generations
MGMT0292 Attracting, Motivating, and Retaining Technical Professionals
COMM0012 Avoiding Errors in Usage and Punctuation
COMM0013 Avoiding Grammatical Errors in Business Writing
FIN0152 Basics of Budgeting: Replaced
MGMT0001 Becoming a Manager: Replaced
MGMT0181 Beginning the Change Process: Replaced
PD0192 Being Prepared for Change: Replaced
PROJ0552 Budgeting and Controlling Costs
HR0211 Building a Firm Foundation
STGY0402 Building a Healthy System
FIN0262 Building an Operating Budget
COMM0192 Building Effective Intercultural Relationships: Replaced
COMM0191 Building Effective Interfunctional Relationships: Replaced
COMM0193 Building Effective Intergender Relationships: Replaced
COMM0511 Building Relationships to Get Results: Replaced
HR0153 Business Ethics
STGY0321 Business Management and Strategy
FIN0263 Capital Budgeting
LEAD0121 Challenges of the 21st Century
hr_02_a02_bs_enus Changing Corporate Culture
HR0022 Changing the Corporate Culture: Replaced
hr_03_a03_bs_enus Choosing the Best Applicant
MGMT0281 Coaching for Business: Replaced
LEAD0146 Coaching for Performance: Replaced
MGMT0284 Coaching Skills: Replaced
MGMT0286 Coaching Trends: Replaced
LCO0104 Code of Conduct
COMM0007 Communicate for Contacts: Replaced
COMM0004 Communicate for Results: Replaced
LEAD0142 Communicating a Shared Vision: Replaced
LEAD0145 Communicating as a Leader: Replaced
PD0193 Communicating during Organizational Change: Replaced
COMM0182 Communication Etiquette: Replaced
COMM0005 Communication Skills for Leadership: Replaced
COMM0006 Communication Skills for Resolving Conflict: Replaced
COMM0003 Communication Skills for the Workplace: Replaced
PROJ0581 Communications Planning and Information Distribution
HR0269 Compensating Employees (HRCI/PHR - 2007-aligned)
hr_01_a05_bs_enus Compensation and Benefits Strategies
MGMT0111 Competencies for Tomorrow's Managers: Replaced
HR0214 Conducting the Behavioral-based Interview
LCO0105 Conflict of Interest
HR0163 Conflicts of Interest
COMM0502 Connect and Communicate
TEAM0214 Conquering Conflict through Communication
MGMT0116 Continuous Learning for Tomorrow's Managers
MGMT0341 Continuous Performance Assessment: Replaced
LAW0102 Contracts in Commercial Transactions
PROJ0532 Controlling Project Scope
COMM0522 Coping with Criticism and Feedback
PD0174 Corporate Social Responsibility: Replaced
COMM0501 Crafting a Deal
FIN0161 Creating and Analyzing an Operating Budget
COMM0014 Crisp Composition
PD0254 Critical Thinking Skills for Managing
LEAD0236 Cross-generational Workers in the 21st Century
MGMT0164 Dealing with Problem Performance: Replaced
HR0182 Dealing with Sexual Harassment Claims
MGMT0153 Delivering 360-Degree Performance Feedback
COMM0302 Delivering Your Message: Replaced
HR0023 Designing a Diversity Initiative: Replaced
MGMT0294 Developing Career Plans for Your Technical Professionals
HR0267 Developing Employees (HRCI/PHR - 2007-aligned)
PD0252 Developing Fundamental Critical Thinking Skills
HR0268 Developing Human Resources (HRCI/PHR - 2007-aligned)
MGMT0112 Development Tools for Tomorrow's Managers: Replaced
COMM0161 Difficult People in the Workplace: Replaced
HR0024 Diversity in the Future: Replaced
HR0152 Diversity in the Workplace
hr_02_a04_bs_enus Diversity: the Future
HR0162 Documenting Discipline
LCO0114 Doing Business on the Internet
MGMT0701 Doing Business with Independent Contractors
LCO0115 Doing Business with the Government
HR0164 Drug-free Workplace
PD0234 Dynamic Decision Making: Replaced
LEAD0126 Dynamics of Leadership
HR0241 EEO and Affirmative Action (HRCI/PHR)
FIN0163 Effective Budget Management
HR0232 Effective Interviewing: Replaced
TEAM0171 Effective Team-building Strategies
TEAM0172 Effectively Communicating in Teams
MGMT0152 Elements of a 360-degree Performance Review
PROJ0541 Elements of Project Time Management
LCO0106 E-mail and Internet Use
HR0159 E-mail and Internet Use Policy
hr_01_a06_bs_enus Employee and Labor Relations Strategies
HR0247 Employee Benefit Programs (HRCI/PHR)
HR0253 Employee Compensation (HRCI/PHR)
HR0248 Employee Development (HRCI/PHR)
HR0244 Employee Relations (HRCI/PHR)
LAW0103 Employment and Labor Law
HR0264 Employment Management (HRCI/PHR - 2007-aligned)
HR0272 Employment Relations (HRCI/PHR - 2007-aligned)
LEAD0123 Energizing and Empowering Employees
COMM0154 Enhancing Your Listening Skills: Replaced
HR0155 Equal Employment Opportunity (EEO)
PROJ0551 Estimating Activity Costs
PD0171 Ethical Decision Making: Replaced
LCO0107 Ethics
PROJ0041 Ethics and Professional Knowledge
COMM0183 Etiquette and the Business Meeting: Replaced
COMM0184 Etiquette for Supervisors: Replaced
COMM0181 Everyday Business Etiquette: Replaced
PROJ0515 Executing, Monitoring & Controlling, and Closing a Project
COMM0701 Experiencing Anger
HR0216 Experiencing the Behavioral-based Interview
HR0225 Facilitating Effective Hiring
TEAM0154 Facilitating On-site and Virtual Teams: Replaced
LCO0116 Fair Labor Standards Act (FLSA)
HR0154 Family Medical Leave Act (FMLA)
LCO0108 Foreign Corrupt Practices Act
PD0231 Foundations of Effective Thinking: Replaced
COMM0201 Foundations of Grammar
PD0232 Framing the Problem: Replaced
COMM0514 Gaining Allies, Creating Change: Replaced
PD0233 Generating Alternatives in Problem Solving: Replaced
TEAM0213 Getting Past Clashes: Valuing Team Diversity
COMM0516 Getting Results from the Boss: Replaced
COMM0515 Getting Results through Communication: Replaced
COMM0016 Getting the Most from Business Documents
COMM0523 Giving Feedback to Colleagues
COMM0525 Giving Feedback: A Manager's Guide
COMM0342 Handling Conflict with Others: Replaced
HR0276 Health and Safety in the Workplace (HRCI/PHR - 2007-aligned)
LCO0301 HIPAA Privacy Rules
HR0191 HIPAA: Electronic Health Data Transactions
HR0192 HIPAA: Evaluating the Impact of the Privacy Rule
HR0193 HIPAA: Implementing Privacy Rules
HR0194 HIPAA: Securing Protected Health Information
HR0231 Hiring Considerations: Replaced
MGMT0702 Hiring Temporary (Contingent) Employees
HR0344 How to Make Your Company Safer
hr_04_a01_bs_enus HR's Strategic Role in the Organization (HRCI/SPHR - 2007-aligned)
HR0249 Human Resource Development (HRCI/PHR)
HR0261 Human Resources Fundamentals (HRCI/PHR - 2007-aligned)
MGMT0162 Identifying Problem Performance: Replaced
PD0235 Implementing and Evaluating a Decision: Replaced
MGMT0163 Improving Problem Performance: Replaced
COMM0505 Inclusive Negotiating
MGMT0183 Incorporating Change in Your Organization: Replaced
LCO0121 Independent Contractors and Temporary Employees
PROJ0521 Initiating a Project and Preparing the Project Plan
LCO0117 Insider Trading
LAW0105 Intellectual Property and Proprietary Rights
LCO0109 Intellectual Property Overview
LCO0118 Interviewing and Hiring Practices
hr_03_a02_bs_enus Interviewing Effectively
PROJ0513 Introduction to Project Process Groups and Initiating a Project
LEAD0231 Introduction to Work Force Generations
HR0345 Keeping Your Company out of Legal Trouble
MGMT0283 Key Stages in Coaching: Replaced
TEAM0151 Launching Successful On-site and Virtual Teams: Replaced
LAW0106 Lawsuits and Negotiations
MGMT0003 Lead and Communicate Effectively as a New Manager: Replaced
LEAD0124 Leadership and the Knowledge Worker
COMM0513 Leadership without Authority: Replaced
LEAD0125 Leading Change from the Front Line
COMM0332 Leading Effective Business Meetings
LEAD0234 Leading Generations X and Next
LEAD0233 Leading Silent Generation and Baby Boom Workers
TEAM0152 Leading Successful On-site Teams: Replaced
LEAD0147 Leading through Change: Replaced
TEAM0153 Leading Virtual Teams: Replaced
MGMT0704 Legal Pitfalls Regarding Independent Contractors
COMM0152 Listening for Comprehension: Replaced
COMM0153 Listening for Higher Purposes: Replaced
LEAD0235 Making Cross-generational Teams Work
hr_04_a02_bs_enus Management of the HR Process (HRCI/SPHR - 2007-aligned)
PD0172 Managerial Business Ethics: Replaced
TEAM0216 Manager's Performance Guide - Team Conflict Skills
HR0346 Managing a Violent Crisis
FIN0264 Managing Budgets Effectively
FIN0153 Managing Cash Flows: Replaced
COMM0343 Managing Conflict in the Organization: Replaced
MGMT0703 Managing Contingent Employees
HR0243 Managing Employment (HRCI/PHR)
STGY0354 Managing from a Global Viewpoint
hr_01_a08_bs_enus Managing the HR Process
MGMT0182 Managing Through the Change: Replaced
COMM0702 Managing Your Anger
MGMT0285 Mindsets, Emotions, and Coaching: Replaced
MGMT0293 Models for Managing Technical Professionals
HR0245 Non-union Work Environments (HRCI/PHR)
HR0274 Non-Unionized Workplaces (HRCI/PHR - 2007-aligned)
HR0252 Occupational Health and Safety (HRCI/PHR)
HR0266 Offers, Contracts, and Exit from the Organization (HRCI/PHR - 2007-aligned)
HR0224 Online Recruiting
LEAD0122 Organizational Culture and Leadership
PD0173 Organizational Ethics: Replaced
PD0255 Organizational Scope of Critical Thinking
MGMT0313 Overcoming Organizational Negativity
COMM0333 Participating Effectively in Business Meetings
COMM0341 Perspectives on Conflict: Replaced
PD0191 Perspectives on Organizational Change: Replaced
COMMC161 Pessoas difíceis no local de trabalho / Difficult People in the Workplace
hr_02_a03_bs_enus Planning a Diversity Initiative
PROJ0591 Planning and Identifying Project Risk
COMM0331 Planning Effective Business Meetings
PROJ0531 Planning Project Scope
HR0343 Potential Powder Kegs: Identifying & Defusing Them
HR0215 Preparing as the Interviewee
HR0213 Preparing for the Behavioral Interview
COMM0303 Presentation Resources Available to You: Replaced
COMM0301 Presenting to Succeed: Replaced
MGMT0161 Preventing Problem Performance: Replaced
FIN0151 Principles of Financial Management: Replaced
MGMT0312 Proactive Approaches to Stop Negativity
PD0236 Problem Solving and Decision Making in Groups: Replaced
HR0271 Programs to Benefit Employees (HRCI/PHR - 2007-aligned)
PROJ0442 Project Activity Duration Estimating (PMBOK 2000)
PROJ0441 Project Activity Planning (PMBOK 2000)
PROJ0005 Project Closing (PMBOK 2000-aligned)
PROJ0481 Project Communications Planning (PMBOK 2000-aligned)
PROJ0504 Project Contract Management (PMBOK 2000)
PROJ0004 Project Controlling (PMBOK 2000-aligned)
PROJ0453 Project Cost Control (PMBOK 2000)
PROJ0452 Project Cost Estimating and Budgeting (PMBOK 2000)
PROJ0003 Project Execution (PMBOK 2000-aligned)
PROJ0483 Project Information Distribution and Closure (PMBOK 2000)
PROJ0001 Project Initiation (PMBOK 2000-aligned)
PROJ0431 Project Initiation and Planning (PMBOK 2000)
PROJ0423 Project Integrated Change Control
PROJ0522 Project Integration: Executing and Completing a Project
PROJ0512 Project Lifecycles and Stakeholders
PROJ0471 Project Organizational Planning (PMBOK 2000)
PROJ0482 Project Performance Reporting (PMBOK 2000)
PROJ0421 Project Plan Development (PMBOK 2000)
PROJ0422 Project Plan Execution (PMBOK 2000)
PROJ0514 Project Planning
PROJ0002 Project Planning (PMBOK 2000-aligned)
PROJ0501 Project Procurement Planning (PMBOK 2000)
PROJ0492 Project Qualitative Risk Analysis (PMBOK 2000 aligned)
PROJ0462 Project Quality Assurance
PROJ0463 Project Quality Control (PMBOK 2000)
PROJ0461 Project Quality Planning (PMBOK 2000-aligned)
PROJ0493 Project Quantitative Risk Analysis (PMBOK 2000)
PROJ0451 Project Resource Planning (PMBOK 2000)
PROJ0495 Project Risk Monitoring and Control (PMBOK 2000)
PROJ0491 Project Risk Planning and Identification
PROJ0494 Project Risk Response Planning (PMBOK 2000)
PROJ0444 Project Schedule Control (PMBOK 2000)
PROJ0443 Project Schedule Development (PMBOK 2000)
PROJ0542 Project Scheduling
PROJ0432 Project Scope Definition (PMBOK 2000)
PROJ0433 Project Scope Verification and Change Control
PROJ0502 Project Solicitation (PMBOK 2000)
PROJ0503 Project Source Selection (PMBOK 2000)
PROJ0472 Project Staff Acquisition (PMBOK 2000)
PROJ0473 Project Team Development (PMBOK 2000)
COMM0204 Punctuating with Skill
HR0161 Questionable Interviewing Questions
LCO0119 Record Retention
HR0166 Record Retention Policy
HR0265 Recruiting and Selecting Candidates (HRCI/PHR - 2007-aligned)
HR0222 Recruiting for the 21st Century: Strategies
HR0221 Recruiting for the 21st Century: The Market
HR0223 Recruiting Successfully
HR0251 Recruitment and Selection (HRCI/PHR)
STGY0405 Redesigning Your Organization: Part 1
STGY0406 Redesigning Your Organization: Part II
LEAD0144 Removing Performance Barriers
HR0226 Retention
MGMT0342 Reviewing Performance: Replaced
HR0157 Rightful Termination
HR0277 Risk Assessment and Prevention (HRCI/PHR - 2007-aligned)
hr_01_a07_bs_enus Safety, Health, and Security Strategies
HR0172 Sarbanes Oxley: Whistleblower Protection
HR0212 Screening Applicants
HR0233 Selecting the Best Applicant: Replaced
COMM0202 Sentence Construction
HR0273 Sexual Harassment at Work (HRCI/PHR - 2007-aligned)
LCO0201 Sexual Harassment Awareness for Employees
HR0181 Sexual Harassment Awareness for Employees
LCO0202 Sexual Harassment Awareness for Supervisors and Managers
HR0242 Sexual Harassment in the Workplace (HRCI/PHR)
HR0183 Sexual Harassment Training for Human Resource Professionals
PROJ0042 Stakeholder Interests and Cultural Diversity
hr_04_a04_bs_enus Strategic Approaches to Human Resource Development (HRCI/SPHR - 2007-aligned)
hr_04_a06_bs_enus Strategic Approaches to Labor Relations (HRCI/SPHR - 2007-aligned)
hr_04_a07_bs_enus Strategic Approaches to Risk Management (HRCI/SPHR - 2007-aligned)
hr_04_a05_bs_enus Strategic Approaches to Total Rewards (HRCI/SPHR - 2007-aligned)
hr_04_a03_bs_enus Strategic Approaches to Workforce Planning and Employment (HRCI/SPHR - 2007-aligne
hr_01_a04_bs_enus Strategic Human Resource Development
STGY0302 Strategic Management - Analysis and Choice
STGY0303 Strategic Management - Corporate Implementation
STGY0301 Strategic Management - Planning
HR0262 Strategic Management (HRCI/PHR - 2007-aligned)
PD0253 Strategies for Facilitating Critical Thinking
MGMT0282 Successful Coaching Relationships: Replaced
LEAD0303 Succession Planning and Human Resources
LEAD0304 Succession Planning Management
LEAD0301 Succession Planning Overview
LEAD0302 Succession Planning Strategies
STGY0404 System Archetypes
STGY0403 Systems-thinking Models and Thinking Skills
STGY0407 Taking Systems Thinking into Your Personal Life
TEAM0211 Team Conflict: The Seeds of Dissent
COMM0524 Team Feedback: A guide
COMM0512 Teamwork and Results without Authority: Replaced
STGY0322 Technology Management and Strategy
FIN0261 The Basics of Budgeting
COMM0151 The Basics of Listening: Replaced
COMM0504 The Dynamics of Interaction
LEAD0143 The Enabling Leader: Replaced
TEAM0173 The Individual's Role in a Team
FIN0162 The Ins and Outs of Capital Budgeting
LEAD0148 The Leader as a Model: Replaced
MGMT0113 The Manager as Coach and Counselor: Replaced
MGMT0114 The Manager as Project Champion: Replaced
LEAD0141 The Mark of a Leader: Replaced
COMM0507 The Master Negotiator
COMM0002 The Mechanics of Effective Communication: Replaced
COMM0503 The Negotiation Process
MGMT0311 The Path from Pessimism to Optimism
TEAM0215 The Path to Peace and Harmony
COMM0001 The Process of Interpersonal Communication: Replaced
hr_02_a01_bs_enus The Reasons Why Diversity Matters
PD0251 The Role of Critical Thinking in Organizations
LCO0122 The Sarbanes-Oxley Act of 2002
hr_01_a01_bs_enus The Strategic Role of HR in Organizations
HR0342 The Three Stages of Aggressive Behavior
COMM0017 The Writing Process
LCO0111 Trade Secrets
LCO8203 UK Discrimination in the Workplace
FIN0154 Understanding Financial Statements: Replaced
MGMT0291 Understanding Technical Professionals
HR0165 Understanding the Fair Labor Standards Act (FLSA)
COMM0203 Understanding Writing Mechanics
LCO0123 Union Awareness
HR0246 Union Work Environments (HRCI/PHR)
HR0275 Unionized Workplaces (HRCI/PHR - 2007-aligned)
STGY0401 What is Systems Thinking?
hr_03_a01_bs_enus What to Consider When Hiring
COMM0506 When the Going Gets Tough
HR0021 Why Diversity Matters: Replaced
hr_01_a03_bs_enus Workforce Planning and Employment Strategies
COMM0195 Working Effectively with Business Partners: Replaced
COMM0194 Working Effectively with Customers: Replaced
COMM0162 Working with Aggressive People: Replaced
COMM0164 Working with Arrogant and Duplicitous People: Replaced
COMM0163 Working with Negative People and Procrastinators: Replaced
MGMT0705 Working with Temporary Agencies
HR0341 Workplace Aggression: The Scope of the Problem
LCO0203 Workplace Harassment
HR0151 Workplace Harassment
COMM0015 Writing to Reach the Audience
COMM0011 Writing with Intention
COMMH161 ??s???a ?t?µa st? ???? e??as?a? / Difficult People in the Workplace: Replaced
STGYI403 ????????? ????????: ?????? ? ?????? / Systems-thinking Models and Thinking Skills
LEAD7142 ???????????????? / Communicating a Shared Vision
 nd Business Needs
ment to the Organization
akeholder Relationships
xpert Encore
Coordinating the Project Team

005 Expert Live with Encore

tions in Project 2002
2007-aligned)
I/PHR - 2007-aligned)

n the Workplace
 t (HRCI/SPHR - 2007-aligned)
- 2007-aligned)
R - 2007-aligned)
2007-aligned)
oyment (HRCI/SPHR - 2007-aligned)
 he Workplace: Replaced
nking Models and Thinking Skills