Quality Manual

QUALITY MANUAL Management Responsibility Responsibility, Authority And Communication
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Index 28.02.06 Amendments record sheet 28.02.06 Instructions to copy holders and list 28.02.06 of controlled copy holders 4. D Profile of QIS College of 03 00 28.02.06 Engineering & Technology and Mission Statement 5. E Abbreviations and Definitions 04 00 28.02.06 4 Quality Management System Scope 6. F Scope of Quality Management 02 00 28.02.06 System and permitted exclusions 4.1 QMS General Requirements 4.1 General Requirements 02 00 28.02.06 4.2 QMS Documentation Requirements 7 4.2.1 Documentation General 01 00 28.02.06 8. 4.2.2 Quality Manual 01 00 28.02.06 9. 4.2.3 Control of documents 01 00 28.02.06 10. 4.2.4 Control of records 01 00 28.02.06 5.1 Management Responsibility Management Commitment 11 5.1 Management Commitment 01 00 28.02.06 5.2 Management Responsibility Customer Focus 12 5.2 Customer Focus 01 00 28.02.06 5.3 Management Responsibility Quality Policy 13 5.3 Quality Policy 01 00 28.02.06 5.4 Management Responsibility Planning 14 5.4.1 Quality Objectives 01 00 28.02.06 15 5.4.2 QMS Planning 02 00 28.02.06 5.5 Management Responsibility Responsibility, Authority and Communication 16 5.5.1 Responsibility and Authority 12 00 28.02.06 17 5.5.2 Management Representative 01 00 28.02.06 18 5.5.3 Internal Communication 01 00 28.02.06
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QISCET, Ongole Quality Manual issue 2
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NO. OF REV. DATE PAGES NO. Management Responsibility - Management Review General 01 00 28.02.06 Review Input 01 00 28.02.06 Review Output 01 00 28.02.06 6.1 Resource Management Provision 6.1 Provision of Resources 01 00 28.02.06 6.2 Resource Management Human Resources 6.2.1 Human Resources General 01 00 28.02.06 6.2.2 Competence, Awareness and 01 00 28.02.06 Training 6.3 Resource Management Infrastructure 6.3 Infrastructure 01 00 28.02.06 6.4 Resource Management Work Environment 6.4 Work Environment 01 00 28.02.06 7.1 Product Realization Planning 7.1 Planning of Product Realization 02 00 28.02.06 7.2 Product Realization Customer Related Processes 7.2.1 Determination of Requirements 01 00 28.02.06 Related to Product 7.2.2 Review of Requirements related to 01 00 28.02.06 service 7.2.3 Customer Communication 01 00 28.02.06 7.4 Product Realization Purchasing 7.4.1 Purchasing Process 01 00 28.02.06 7.4.2 Purchasing Information 01 00 28.02.06 7.4.3 Verification of Purchased Product 01 00 28.02.06 7.5 Product Realization Service Provision 7.5.1 Control of Service Provision 01 00 28.02.06 7.5.2 Validation of Processes for 01 00 28.02.06 Provision of Services 7.5.3 Identification and Trace ability 01 00 28.02.06 7.5.4 Customer Property 01 00 28.02.06 7.5.5 Preservation of Product 01 00 28.02.06 TITLE
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SL. SEC. NO. OF REV. TITLE DATE NO. NO. PAGES NO. 7.6 Product Realization Control of Monitoring and Measuring devices 38 7.6 Control of Monitoring and 01 00 28.02.06 Measuring devices 8.0 Measurement, Analysis and Improvement General 39 8.1 General 01 00 28.02.06 8.2 Measurement, Analysis and Improvement Monitoring and Measurement 40 8.2.1 Customer Satisfaction 01 00 28.02.06 41 8.2.2 Internal Audit 01 00 28.02.06 42 8.2.3 Monitoring and Measurement of 01 00 28.02.06 Processes 43 8.2.4 Monitoring and Measurement of 01 00 28.02.06 Products 8.3 Measurement, Analysis and Improvement Control of Nonconforming Product 44 8.3 Control of Non-Conforming Product 01 00 28.02.06 8.4 Measurement, Analysis and Improvement Analysis of Data 45 8.4 Analysis of Data 01 00 28.02.06 8.5 Measurement, Analysis and Improvement Improvement 46 8.5.1 Continual Improvement 01 00 28.02.06 47 8.5.2 Corrective Action 01 00 28.02.06 48 8.5.3 Preventive Action 01 00 28.02.06 Annexure-I: List of Procedures and 02 00 28.02.06 Process descriptions
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QUALITY MANUAL Amendments Record Sheet Sec. No. : B Page No. : 1 of 1
Sl. Sec. No. No. 1 5.4.1
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Details of amendment 24.04.06 Addition of Academic objective (AO) Date
Reason for Amendment Deviation in first surveillance audit (18th and 19th April 2006)
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5.4.1 (I) QUALITY OBJECTIVES The Top Management of has ensured that Quality Objectives listed below are derived from Quality Policy for relevant functions and levels within the college in order to meet requirements as identified in planning product realization (Refer Sec 7.1 of this manual) and are realized through implementation programmes (Refer Annexure I of PM-1.1). The Objectives are: 1. (AO): To achieve academic excellence by improving the full pass percentage in first attempt in each semester by 5% per year from the academic year 2006 07 for at least 3 years and reviewed thereafter. (EO): To improve the employability of our student s by 5% every year from 2006 07. (RO): To have research cell in all department by 2007 08 to facilitate research activities. (IO): To associate with at least two leading industries / institutions every year from 2006 07. (PO): To improve the competence of teaching and supporting staff by Sponsoring 3% of eligible staff members every year to acquire higher qualification Sponsoring for Short term programmes Organising at least 2 National programs per year and one International program every 3 years Providing industrial training to 1 staff per department per year Conducting orientation program once in a year (covering leadership skills, roles and responsibilities in the college,QMS)
2. 3. 4. 5.
5.4.1 (II) METHODOLOGY FOR ACHIEVING QUALITY OBJECTIVES QISCET is implementing following methodology for achieving quality objectives: 1. 2. 3. Each quality objective is assigned to a responsible person and managed as a project (or) implementation programme. Each programme is led by a Programme Leader preferably the Principal, Dean, HOD or a senior professor and is coordinated by a Programme Coordinator. The Programme Leader in consultation with the Secretary, the Treasurer, the Principal and the Management Representative, constitutes a task force and identifies action to be taken, resource requirements and timeframe for implementation. The progress made in implementation is reviewed in management review as per PM-1.1 The detailed methodology is provided in Annexure-1 of PM-1.1. QUALITY MANUAL Management Responsibility Responsibility, Authority And Communication Sec. No. Rev. No. Date Page No. : : : : A 00 24.04.06 1 of 3
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Index 24.02.06 Amendments record sheet 24.02.06 Instructions to copy holders and list 28.02.06 of controlled copy holders D Profile of QIS CET and Mission 03 00 28.02.06 statement E Abbreviations and Definitions 04 00 28.02.06 4 Quality Management System Scope F Scope of Quality Management 02 00 28.02.06 System and permitted exclusions 4.1 QMS General Requirements 4.1 General Requirements 02 00 28.02.06 4.2 QMS Documentation Requirements 4.2.1 Documentation General 01 00 28.02.06 4.2.2 Quality Manual 01 00 28.02.06 4.2.3 Control of documents 01 00 28.02.06 4.2.4 Control of records 01 00 28.02.06 5.1 Management Responsibility Management Commitment 5.1 Management Commitment 01 00 28.02.06 5.2 Management Responsibility Customer Focus 5.2 Customer Focus 01 00 28.02.06 5.3 Management Responsibility Quality Policy 5.3 Quality Policy 01 00 28.02.06 5.4 Management Responsibility Planning 5.4.1 Quality Objectives 01 01 28.02.06 5.4.2 QMS-Planning 02 00 28.02.06 5.5 Management Responsibility Responsibility, Authority and Communication 5.5.1 Responsibility and Authority 12 00 28.02.06 5.5.2 Management Representative 01 00 28.02.06 5.5.3 Internal Communication 01 00 28.02.06
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SEC. NO. OF REV. TITLE NO. PAGES NO. 5.6 Management Responsibility - Management Review 5.6.1 General 01 00 5.6.2 Review Input 01 00 5.6.3 Review Output 01 00 6.1 Resource Management Provision 6.1 Provision of Resources 01 00 6.2 Resource Management Human Resources 6.2.1 Human Resources General 01 00 6.2.2 Competence, Awareness and 01 00 Training 6.3 Resource Management Infrastructure 6.3 Infrastructure 01 00 6.4 Resource Management Work Environment 6.4 Work Environment 01 00 7.1 Product Realization Planning 7.1 Planning of Product Realization 02 00 7.2 Product Realization Customer Related Processes 7.2.1 Determination of Requirements 01 00 Related to Product 7.2.2 Review of Requirements related to 01 00 service 7.2.3 Customer Communication 01 00 7.4 Product Realization Purchasing 7.4.1 Purchasing Process 01 00 7.4.2 Purchasing Information 01 00 7.4.3 Verification of Purchased Product 01 00 7.5 Product Realization Service Provision 7.5.1 Control of Service Provision 01 00 7.5.2 Validation of Processes for Provision 01 00 of Services 7.5.3 Identification and Trace ability 01 00 7.5.4 Customer Property 01 00 7.5.5 Preservation of Product 01 00
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SL. SEC. NO. OF REV. TITLE DATE NO. NO. PAGES NO. 7.6 Product Realization Control of Monitoring and Measuring devices 38 7.6 Control of Monitoring and Measuring 01 00 28.02.06 devices 8.0 Measurement, Analysis and Improvement General 39 8.1 General 01 00 28.02.06 8.2 Measurement, Analysis and Improvement Monitoring and Measurement 40 8.2.1 Customer Satisfaction 01 00 28.02.06 41 8.2.2 Internal Audit 01 00 28.02.06 42 8.2.3 Monitoring and Measurement of 01 00 28.02.06 Processes 43 8.2.4 Monitoring and Measurement of 01 00 28.02.06 Products 8.3 Measurement, Analysis and Improvement Control of Nonconforming Product 44 8.3 Control of Non-Conforming Product 01 00 28.02.06 8.4 Measurement, Analysis and Improvement Analysis of Data 45 8.4 Analysis of Data 01 00 28.02.06 8.5 Measurement, Analysis and Improvement Improvement 46 8.5.1 Continual Improvement 01 00 28.02.06 47 8.5.2 Corrective Action 01 00 28.02.06 48 8.5.3 Preventive Action 01 00 28.02.06 Annexure-I: List of Procedures and 02 00 28.02.06 Process descriptions
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QUALITY MANUAL Amendments Record Sheet Sec. No. : B Page No. : 1 of 1
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QUALITY MANUAL Instructions to copy holders and List of controlled copy holders
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1.
The holder is responsible for maintaining this manual in good condition and in current status by inserting latest revisions of the documents as and when issued by Management Representative.
2.
The holder is responsible for returning the acknowledgement from that accompanies original / revised documents and for removing and
destroying obsolete sections from the manual.
3.
For details of revisions issued, the holder is informed to refer Amendment Record Sheet, (Section No. B), which forms part of this manual.
4.
Holders must not make any change in the content by means of deletions / additions / notations or any other marking in any of the pages.
5.
The manual is the property of QIS College of Engineering & Technology and must be returned to the Management Representative when the controlled copyholder ceases to be an authorized recipient of this manual.
QUALITY MANUAL Instructions to copy holders and List of controlled copy holders
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Designation Secretary Treasurer Principal Management Representative Head of the Department ME Head of the Department EC Head of the Department CS Head of the Department EE Head of the Department CH Head of the Department BT Head of the Department IT Head of the Department MR Head of the Department AE Head of the Department CA Head of the Department AM Head of the Department AP Head of the Department AC Head of the Department HS Administration Officer (Co-ordination) Librarian Physical Director Hostel Warden Certification Body
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QUALITY MANUAL Profile Of QISCET And Mission Statement
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QISCET,
a unit of SRI NIDAMANURI EDUCATIONAL SOCIETY, and His Excellency Sri R
governed through a Governing Council was inaugurated by the then Governor of Tamilnadu, Honble Shri S L Khurana, on 8 th April 1985. Venkataraman, then President of India, inaugurated the main campus on 5 th January 1992. His Excellency Shri Bhishma Narain Singh, the then Governor of Tamilnadu, presided and Shri RM Veerappan, the then Minister of Education graced the occasion. The College is situated at a distance of 37 Km form
Chennai on the Chennai-Bangalore National Highway (NH4), in an area of about 100 acres at Pennalur, near Sriperumbudur, with excellent infrastructural facilities including instructional buildings, laboratories, workshops, faculty rooms, office, conference hall, auditorium, library, medical services, canteen, hostel, indoor sports, swimming pool and outdoor play grounds. The college celebrated its Decennium on 16th March 1996 and the then Honble Minsiter of State for Commerce Shri P Chidambaram presided. The College has adequate qualified and motivated faculty who help students to acquire technical education. They are ably assisted by sufficient Supporting and Administrative Staff. The Laboratories and the Library are kept open beyond the regular instructional hours for the use of students and staff. The College provides ample avenues, through societies, Associations and Clubs, to update their technical knowledge, to develop their technical skills and to take care of their overall personality growth. It also apportions as Advisor one faculty for every 20 students, so that the faculty can bestow personal attention on every one of their students, motivate and mould them into responsible citizens. It also assigns overall counselors 4 for men students and 2 for women students of all years who could counsel in matters that are other than academic. Enthused and moulded by capable staff and exposed to excellent infrastructure, students get admission in large numbers into prominent higher institutions of learning in India and Overseas. Many others get well placed in leading Industries, both in software and core companies, through the College Placement and Training Cell even before they leave the College portals. QUALITY MANUAL Profile Of QISCET And Mission Statement Sec. No. Rev. No. Date Page No. : : : : D 00 28.02.06 2 of 3
Under the expert guidance and governance of Dr.A.C. Muthiah, wellknown industrialist and philanthropist, the Institution has grown by leaps and bounds in the past twenty years. It has gained a reputation as one of the leading Colleges of Engineering in Tamilnadu.
More significantly, the College has pioneered two Courses of study in Engineering: B.Tech in Information Technology and B.E. in Marine Engineering, approved by the Anna University. approved the later Course. The College will continue its endeavour to produce engineers of the highest caliber to help the nation become self reliant in its technological needs and to provide leadership in the field of technical education. It will thus continue to relate its endeavour to the larger context of National Development Process. The Director General of Shipping has
QUALITY MANUAL Profile Of QISCET And Mission Statement
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The following Courses are offered by QISCET: B.E B.E B.E B.E B.Tech M.E Computer Science and Engineering Electrical and Electronics Engineering Electronics and Communication Engineering Mechanical Engineering Information Technology Computer Aided Design Power Electronics and Drives Computer Science Communication Systems Computer Applications
M.C.A
MISSION
To develop QISCET into a CENTRE OF EXCELLENCE offering Engineering Education to men and women at Under Graduate and Post Graduate degree levels, bringing out their total personality emphasising ethical values and preparing them to meet the growing challenges of the industry and diverse societal needs of our nation.
QUALITY MANUAL Abbreviations and Definitions
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LIST OF ABBREVIATIONS USED IN APEX QUALITY MANUAL

A1 A2 A3 AICTE DoTE Doc FL FT RC GOI HOD IA ISO M. Rep PM QM QMS QIP HI WI MS CAT Office - Administration Office Academic Office Accounts All India Council for Technical Education Directorate of Technical Education Document File Format Record Government of India Head of the Department Internal Audit International Organisation for Standardisation Management Representative Process Map Quality Manual Quality Management System Quality Improvement Programme for Staff Hygienic Instruction Work Instruction Medical Services Continuous Assessment Test
QISCET QIS College of Engineering & Technology
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DEFINITIONS 1. Authority: Power or right to enforce obedience; moral or legal supremacy; right to command or give a final decision. 2. Responsibility: Charge, trust, or duty, for which one is responsible; a person for whom or thing for which one is responsible. 3. College- Qis College Of Engineering & Technology, Vengamukkapalem, Ongole, Andhrapradesh-523 272 4. Society- Sri Nidamanuri Educational Society, Vengamukkapalem, Ongole, Andhrapradesh-523 272. . 5. Top Management: Person or group of people who direct and control an organization at the highest level (ISO 9000:2000 Fundamentals and vocabulary). In QISCET, the top management is represented by Secretary, Treasurer, Principal, Deans and Heads of Various departments. 6. Feedback:Transfer of information about the result of an experiment, performance, activity, process etc., back to the input or responsible party. 7. Interested Parties: Person or group having an interest in the performance or success of an organization. QISCET has considered that the following are their interested parties: (The order of appearance does not carry any significance) i) Students ii) Parents iii) University iv) All India Council for Technical Education (AICTE) v) Directorate of Technical Education (DoTE vi) Collaborating Institutions / Industries vii) Organizations employing our students viii) Andhra Pradesh Government ix) Society at large
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Abbreviations and Definitions
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8.
Student The individual recipient customer of the education or training service offered by QISCET.
9. 10.
Customer: Organisation or person that receives a product. Learning Opportunity All processes, materials, skills and professional experience required in developing and delivering a programme, which will give Value Added knowledge to student.
11.
Programme/Course The course by which the opportunity of learning is made available to student.
12. 13.
Product: Courses offered by QISCET. Effectiveness: Extent to which planned activities are realized and planned results achieved.
14.
Integrity: Condition of having no part or element taken away or lacking; undivided state; completeness. In the context of quality management system, if refers to dynamic nature of quality management system, always reflecting current practices and needs.
15.
Continual Improvement: Recurring activity to increase the ability to fulfil the requirements
16.
Traceability: Ability to trace the history, application or location of that which is under consideration.
17.
Monitor: Observe, supervise, keep under review; measure or test at intervals, especially for the purpose of regulation or control. QUALITY MANUAL Abbreviations and Definitions Sec. No. Rev. No. : : E 00
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Audit: Systematic, independent and documented process for obtaining audit evidence and evaluating it objectively to determine the extent to which audit criteria is fulfilled.
19. 20.
Nonconformity: Non-fulfilment of a requirement. Corrective action: Action to eliminate the cause of a detected
nonconformity or other undesirable situation. 21. Preventive action: Actions to eliminate the cause of potential
nonconformity or other undesirable situation
22.
Review: Activity undertaken to determine the suitability, adequacy and effectiveness of the subject matter (subject matter is quality management system in case of management review) to achieve established objectives.
23.
Process Approach: Systematic identification and management of the processes employed within an organization and particularly the interactions between such processes.
24.
Lesson plan: A document stating session-wise break-up of syllabus, important topics to be covered, methods of teaching/learning and time to be spent on each elemental topic; Aimed at judicious allocation of time to ensure adequate coverage and depth of subjects enlisted in syllabus.
QUALITY MANUAL Scope of Quality Management System and Permitted
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exclusions 1.
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THE SCOPE OF THE QUALITY MANAGEMENT SYSTEM COVERS
Provision of Graduate Courses in General Engineering, Technology and Marine Engineering and Post Graduate Courses in Engineering, Technology, Science and Computer Applications. The regulatory requirements pertaining to the services of the college are that all courses offered must have approval from authorities concerned like AICTE, Andhra Pradesh Government, DoTE and University.
2.
REQUIREMENTS OF QUALITY MANAGMENET SYSTEMS OF QISCET:
The college does not conceive, design and develop any courses of its own; hence the QMS does not address the requirements of clause 7.3 (Design and Development) of this standard. The above exclusions do not in any way affect the ability of the college or its responsibility to provide services that meet its customer requirements, interested parties and applicable regulatory requirements.
3.
MACRO-PROCESS MAP
This map describes QMS processes and interaction between various processes at a macro level (Refer next page).
QUALITY MANUAL Quality Management System General Requirements
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4.1
GENERAL REQUIREMENTS
QIS college of Engineering and Technologyhas established, implemented and maintains the QMS and continually improves its effectiveness in accordance with the requirements of the International standard ISO 9001:2000. While establishing and implementing the QMS, the college has a) identified the processes needed for the QMS and their application throughout the organization (Process Manual) b) determined the sequence and interaction of these processes (Macro map and Process Manual) and c) determined the criteria and methods needed to ensure that both the operations and control of these processes are effective. Further on a continuing basis, the College a) ensures the availability of resources and information necessary to support the operation and monitoring of quality management system processes. b) monitors, measures and analyses these processes. c) implements actions necessary to achieve the planned results and continual improvement of these processes.
QUALITY MANUAL Quality Management System General Requirements
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It is ensured that the outsourced processes that affect the service conformity with requirements are effectively controlled and these controls are identified within the QMS. All processes are managed by the college in accordance with the requirements of this International Standard ISO 9001:2000. The processes identified in (a) above include processes for management activities, provision of resource, service realization and measurements and continual improvement.
QUALITY MANUAL QMS
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Documents Requirements
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4.2.1 DOCUMENTATION GENERAL The Quality Management System Documentation comprises of the following:-
A B C D E
A B C
Documented statements of Quality Policy and Quality Objectives. Quality Manual Documented Procedures required by the International Standard (PM-1.1 to PM 1.6)
Documents needed to ensure effective planning, operation and control of processes and documents required to fulfill other requirements defined by the top management of the College (Process descriptions compiled in Process Preventive Manual), Work Instructions, Hygiene Instructions, check lists. Maintenance
Records, required by this International Standard and other records and forms determined by QISCET in order to demonstrate conformance to ISO 9001:2000.
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QMS Quality Manual
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4.2.2 QUALITY MANUAL
(a)
QIS College of Engineering & Technology is maintaining a documented quality manual, (this manual) which describes the quality management system. It includes in section F (2), the scope of the QMS and justification for exclusions from ISO 9001:2000
(b)
It refers to documented procedures in the second level documentation and to the documents in ANNEXURE-1 that are established to ensure effective planning, operation, control and improvement of its processes.
(c)
This Quality Manual also describes the various processes for top management activities, Provision of Resources, Product Realization and Measurements, and their interactions as detailed in Process Manual, through a Macro process map in section F.
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4.2.3 CONTROL OF DOCUMENTS QMS documents are controlled as per the documented procedure PM 1.2. This procedure defines the controls needed for 1. 2. Reviewing the adequacy and approving the documents by designated persons prior to their issue. Reviewing the quality management system documents for their continuing suitability and adequacy and updating as necessary and re-approving the documents. 3. 4. 5. 6. 7. Ensuring that changes and current revision status of all documents are identified. Ensuring that relevant versions of applicable documents are available at point of use. Ensuring that documents remain legible and readily identifiable. Ensuring that documents of external origin are identified and their distribution controlled. Preventing unintended use of obsolete documents and to apply suitable identification to them if they are retained for any purpose.
QUALITY MANUAL QMS Control of Records
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4.2.4 CONTROL OF RECORDS The College has established and maintained all records required for providing evidence of conformity to requirements and of effective operation of the Quality Management System. A documented procedure (PM-1.3), that defines the controls needed for the identification, records, exists. It also defines control to ensure that records remain legible, readily identifiable and retrievable. Each functional head ensures that all records identified in their domain are maintained in accordance with procedure (PM-1.3) storage, protection, retrieval, retention time and disposition of
QUALITY MANUAL Management Responsibility Management Commitment
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5.1
MANAGEMENT COMMITMENT
The Top Management of the College, comprising of the Secretary, Treasurer, Principal, Deans and all HODs are committed to developing and implementing a Quality Management System to the requirement of this International Standard (ISO 9001:2000) and to continually improve the effectiveness of this system. This is achieved and demonstrated by the following actions:a) All the members of the College are communicated the importance of meeting requirements specified in this QMS, which incorporates the customers, interested parties as well as statutory requirements, and defined Quality Policy and Objectives of the College. This is done through internal communications as per section 5.5.3 of this manual, awareness training as referred in section 6.2.2 of this manual, closing meetings of internal audits and through management reviews (PM -1.1 and 1.4) b) The top management has established the Quality Policy for the College (Refer Section 5.3 of this manual) c) The top management ensures that quality objectives are established at every department for each relevant function and level of the college and they are measurable and consistent with the Quality Policy (Refer Section 5.4 of this manual). Achievements of quality objectives are ensured through series of implementation programs. d) The top management conducts Management Review twice a year as per section 5.6 of this manual and PM-1.1. e) The top management ensures availability of resources required for sustained and improving the QMS, as per section 6.0 of this manual. (Refer PM 2.1 and 2.3)
QUALITY MANUAL Management Responsibility Customer Focus
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5.2
CUSTOMER FOCUS
The top management ensures that the requirements of the customers and other interested parties are determined and met with the aim of enhancing satisfaction of the customer and interested party as per sections 7.2.1 and 8.2.1 of this manual.
QUALITY MANUAL Management Responsibility Quality Policy
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5.3
Quality Policy
To impart quality education in Science, Engineering and Technology, nurturing right attitudes towards scholarship, research and entrepreneurship, and enabling the students to meet the challenges of industry, society and environment. Achieved by, Providing excellent infrastructure and conducive learning environment. Building a harmonious working culture and motivating every members to bring out the best in them. Inculcating ethical values, environmental awareness, and developing professional competence and soft skills in every student. Encouraging Staff and Students to engage in Research activities. Committing to comply with relevant requirements and continuously improving effectiveness of Quality Management System. Associating with leading industries and institutions Responding promptly to changes in technology. Secretary The quality policy is communicated and ensured that it is understood within the college as per section 5.5.3 of this manual. This quality policy is reviewed every year in the Management Review at the end of every ODD semester to ensure its continuing suitability. (Refer PM-1.1)
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5.4.1 (I) QUALITY OBJECTIVES The Top Management of QISCET has ensured that Quality Objectives listed below are derived from Quality Policy for relevant functions and levels within the college in order to meet requirements as identified in planning product realization (Refer Sec 7.1 of this manual) and are realized through implementation programmes (Refer Annexure I of PM-1.1). The objectives are: 1. (AO): To achieve academic excellence by improving the full pass percentage in first attempt in each semester by 5% per year from the academic year 2006-07 for at least 3 years and reviewed thereafter To improve the employability of our students by 5% every year from 2006-07. To have research cell in all departments by 2007-08 to facilitate research activities. To associate with at least two leading industries / institutions every year from 2006-07. To improve the competence of teaching and supporting staff by Sponsoring 3% of eligible staff members every year to acquire higher qualification. Sponsoring for Short term programmes Organising at least 2 National programs per year and one International program every 3 years. Providing industrial training to 1 staff per department per year. Conducting orientation program once in a year (covering leadership skills, roles and responsibilities in the college, Qms)
2. 3. 4. 5.
(EO): (RO): (IO): (PO):
5.4.1(II) METHODOLOGY FOR ACHIEVING QUALITY OBJECTIVES QISCET is implementing following methodology for achieving quality objectives: 1. Each quality objective is assigned to a responsible person and managed as a project (or) implementation programme. 2. Each programme is led by a Programme Leader preferably the Principal, Dean, HOD or a senior professor and is coordinated by a Programme Coordinator. 3. The Programme Leader in consultation with the Secretary, the Treasurer, the Principal and the Management Representative, constitutes a task force and identifies action to be taken,r esource requirements and timeframe for implementation. 4. The progress made in implementation is reviewed in management review as per PM-1.1. 5. The detailed methodology is provided in Annexure-1 of PM-1.1
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5.4.2 QUALITY MANAGEMENT SYSTEM PLANNING Detailed Planning has been carried out while establishing and documenting the QMS for its effective implementation and for its continual improvement through a framework of setting, reviewing and achieving the quality objectives. The planning particularly takes into account the following : 1. Identifying processes needed for the QMS and their application throughout the college, that includes core service realization processes, support processes and management processes such as resource identification, budgeting and resource allocation, measurement, analysis and improvement processes. Where appropriate, the process descriptions refer time scales for targeted commencement and completion of processes. (Refer Process manual) 2. Determining the sequences and interacton of these processes. 3. Determining the criteria and methods needed to ensure that both the operation and control of these processes are effective. 4. Ensuring the availability of resources and information necessary to support the operations and monitoring of these processes. 5. Monitoring, measurement and analysis of these processes at suitable intervals and 6. Implementing actions necessary to achieve planned results and improvement of these processes continually. It is also considered while planning, that outsourced processes, (applicable only to Marine Engineering Department, where students will undergo specific modules of training, familiarization etc with other maritime institutions) tht may affect the service quality, are identified within the QMS, along with the control exercised to ensure its effectiveness. The outcome of the above planning is the planned QMS and the flow chat of all processes with its sequences and interactions in Process Manual.
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Whenever changes are planned to the existing QMS, the top management ensures that the integrity (Refer definitions in Sec E) of the QMS is maintained in its changed planning and implementation. Management Representative facilitates the processes of maintaining integrity of Quality Management System. (Refer Sec 5.5.2 of this manual)
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5.5.1 RESPONSIBILITY AND AUTHORITY SECRETARY 1. 2. 3. 4. 5. 6. 7. 8. 9. To articulate a Vision for the College and identify the needs to be doneto achieve goals. To approve Quality Policy and Quality Objectives. To provide guidance and assign responsibilities to achieve the Policy and the Objectives. To chair Management Review meetings. To meet faculty members and to motivate them to achieve various Objectives of the College. To convene Society Board meetings and to provide directions to implement decisions taken by the Board of Trustees. To establish and maintain relationship with statutory organizations and other interested parties. To approve additional staff requirements and to chair recruitment committee. To frame policies and to implement them to develop infrastructural facilities of the college. TREASURER 1. 2. 3. 4. 5. 6. 7. To manage and monitor the property and investments of the college. To prepare the annual estimates. To arrange and ensure audit of accounts. To prepare annual statement of accounts. To file income tax and other monthly returns To authorize bills for payment and sign cheques for payment. To manage cash flow for capital and recurring expenditures. QUALITY MANUAL Sec. No. : 5.5.1
Management Responsibility Responsibility, Authority And Communication
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PRINCIPAL 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. To be a member of Management Review committee. To convene Governing Council meeting and to provide directions to implement decisions taken. To represent all Departments in the Society Board meetings. To conduct HODs meeting periodically and to review progress of various academic and other activities. To consolidate budget requirements at College level and to obtain approval from Board of Trustees. To correspond with DoTE, University and AICTE. To finalise equipment and staff requirements and to ensure that requirements are fulfilled. To motivate staff and students to achieve excellence in every field. Along with the HODs, to set clear and focused Quality Objectives to the respective departments. To provide necessary support and to motivate staff in realizing the Quality Objectives (established at College level). To secure close cooperation and understanding in all activities of staff and students. To consolidate and coordinate project proposals to AICTE/DST and other funding agencies. To meet faculty members periodically and to motivate them for effective implementation of Quality management System. To enter into M.o.U. with external institutions / industries. To secure close cooperation and understanding in all activities of staff and students. VICE PRINCIPAL 1. 2. To assist the Principal in all activities. To discharge the duties of the Principle during Principals absence.
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DIRECTOR RESEARCH and DEVELOPMENT: 1. To develop infrastructure facilities required by the various departments. 2. 3. 4. 5. 6. 7. 8. To coordinate with the HODs to incorporate equipment needed for conducting research and to meet the changes in the curriculum. To encourage formulation of Research cells in every department. To initiate in co-ordination with Dean, Academic for starting new UP Programmes and with Dean, PG Studies for starting new PG Programmes. To co-ordinate with Anna University regarding Research proposals. To assist the Principal in sponsoring Faculty for Ph.D. To review the activities of the Research Scholars. To interact with external agencies like AICTE, regarding funded projects.
DEANS To motivate staff and students to think and act to achieve the set goals and objectives of the institution. DEAN ACADEMIC 1. 2. 3. 4. 5. 6. 7. To monitor and supervise the ongoing academic programs. To improve the professional competence of the students. To initiate the introduction of new programs in emerging areas. To coordinate with the affiliating university and external agencies like AICTE, UGC, ISTE, etc. To encourage and promote Research and Development activities. To encourage more staff members to undertake Quality improvement programs. To fix schedules for class committee meetings.
DEAN EXAMINATIONS: 1. 2. To plan and supervise all activities related to the conduct of internal assessment, tests, model examinations and University examinations. To liaison with University on all matters related to University examinations.
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DEAN STUDENT AFFAIRS : 1. To coordinate activites related to hostel, student conunselling. 2. 3. 4. 5. To monitor and improve general service facilities such as canteen, Bank, Transport, Medical, Library and Sports. To oversee activities relating to issuing identify cards and transport concessions. To initiate and organize all activities relating to awarding scholarships to students. To initiate and monitor activities related to students association. DEAN PG STUDIES : 1. 2. 3. 4. To supervise the conduct of PG Programmes in all the departments. To assist the Management in PG admissions. To co-ordinate for PG CAT. Planning and directing the conduct of international / national conferences
HODS 1. To act as Role model. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. To create an atmosphere congenial to the growth of the staff in the department. To help staff members to enhane their academic and research work. To motivate staff members to contribute voluntarily to the growth of the Departement / Institution. To identify staff requirement and to organize recruitment. To plan and monitor staff workload of the department. To frame timetable for the department. To participate in HODs meeting conducted by the Principal and implement decisions taken. To conduct periodical staff meetings. To review and approve lesson plans and records maintained by faculty. To monitor theory classes / lab sessions, students attendance and discipline.
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12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31.
To plan and organize Symposiums, Seminars, In-plant Training, Industrial visits an Association activities. To coordinate CAT activities. To oversee the activities related to students projects. To schedule University Practical Examinations. To plan improvements based on the analysis of tests and University examination results. To identify weak students and to arrange extra classes for them. To appraise the performance of teaching, supporting and administrative staff in a continuous manner throughout the year and advise them. To prepare project proposals such as MODROBS / TAPTEC / Rand D projects to AICTE / DST and other funding agencies. To identify extra topics to augment and update the curriculum and to arrange additional lectures fulfilling the same. To arrange for faculty development programs. To conduct Winter / Summer school / Workshop, Seminar, Conferences, Symposium, Colloquia. To interact with parents when necessary. To take Part in Quality objectives realization programmes and achieve department level objectives with in targeted time frame. To conduct periodic audit to ensure conformance to ISO9001 : 2000 To update records continuously for accreditation. To help carry out stock verification. To propose budget recurring and non-recurring. To arrange for purchase of equipment and books. To prepare and deliver lectures / conduct practical classes and tutorials as per lesion plan. To evaluate test and assignment papers / laboratory records / model examination papers in a time bound manner and provide feedback to students.
Sec. No. : 5.5.1 Rev. No. : 00 Management Responsibility Date : 28.02.06 Responsibility, Authority And Communication Page No. : 7 of 12 32. To monitor the performance and behaviour of students continuously and advise when necessary. 33. 34. 35. To maintain the course file as per the quality management system procedures. To involve in modernization of equipment and to motivate faculty towards research. To encourage students in developing their talents.
QUALITY MANUAL
PROFESSORS: 1. To assist the HOD in the overall management of the Department by performing academic / administrative work allotted by the HOD 2. 3. 4. 5. 6. 7. To select the subject to be handled in consultation with HOD and to prepare / update the lesson plan. To continually improve their knowledge in their chosen area of interest. To encourage research work among junior members of the department. To motivate staff members to work in teams. To prepare and deliver lectures / conduct practical classes and tutorial as per lesson plan. To evaluate test and assignment papers / laboratory records model examination papers in a time bound manner and provide feedback to students. 8. 9. 10. 11. 12. 13. 14. To monitor the performance of the students continuously. To keep track of the students attendance and academic performance and to provide timely counseling and feedback. To participate in various implementation programmes for achieving quality objectives. To involve in Research, Development and Consultancy activities. To maintain the course file as per the quality management system procedures. To hold charge and to develop laboratories. To update knowledge of teaching methods, learning processes etc. and attend faculty improvement programs.
Sec. No. Rev. No. Management Responsibility Date Responsibility, Authority And Communication Page No. 15. To organize National level seminars / workshop. 16.
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To perform all the above duties in conformity with the relevant guidelines given by the management. ASSISTANT PROFESSORS: 1. 2. 3. 4. 5. 6. 7. To motivate staff members to work in teams. To continually improve their knowledge in their chosen area of interest. To help junior staff members to enhance their academic level To assist the HOD in the overall management of the department by performing academic/administrative work allotted by the HOD. To select the subject to be handled in consultation with HOD and to prepare/update the lesson plan. Prepare and deliver lectures/conduct practical classes and tutorials as per lesson plan. To evaluate test and assignment papers/laboratory records/ model examination papers in a time bound manner and provide feedback to students. 8. 9. 10. 11. 12. 13. 14. 15. 16. To monitor the performance of the students continuously. To keep track of the students attendance and academic performance and to provide timely counseling and feedback. To participate in various implementation programmes for achieving Quality Objectives. To involve in Research, Development and Consultancy activities. To maintain the course file as per the quality management system procedures. To hold charge and to develop laboratories. To update knowledge of teaching methods, learning processes etc. and attend faculty improvement programs. To organize National level seminars/ workshop. To perform all the above duties in conformity with the relevant guidelines given by the management. SR. LECTURERS AND LECTURERS: 1. To select the subject to be handled in consultation with HOD and to prepare / modify the lesson plan.
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2. 3.
To prepare and deliever lectures / conduct practical classes and tutorials as per lesion plan. To evaluate test and assignment papers / laboratory records / model examination papers in a time bound manner and provide feedback to students.
4. 5. 6. 7. 8. 9. 10. 11. 12.
To monitor the performance of students continuously and take necessary corrective action. To participate I various implementation programmes for achieving Quality Objectives. To involve in Research, Development and Consultancy activities. To maintain the course file as per the quality management system procedures. To hold charge and develop laboratories. To update knowledge of teaching methods, learning processes etc. and to attend faculty improvement programs. To interact with students on a regular basis. To perform all the above duties in conformity with the relevant guidelines given by the management. To voluntarily work with Professors / Assistant Professors as members of team.
Class Committee Chair- person 1. To convene meetings as per the schedules given by Dean Academics. 2. 3. To attend on feedback given by students representatives, faculty members handling classes and faculty advisors. To submit reports after every meeting indicating the problems identifies and actions taken to rectify the same. Faculty Advisors: 1. To interest with Students regularly, keep track (record) 2. 3. 4. To motivate students to continually improve on their academic performance / attendance. To encourage them to participate in co-curricular / extra curricular Activities. To maintain records.
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5. 6. 7. 8. 9.
To inform / Invite / meet Parents. To take remedial measures for weaker students. To talk to subject lectures when necessary. To keep the HOD / Principal informed about the activities. To monitor OD of the students and update TAU accordingly.
The following cadres are expected to work as stipulated in DOC / A1 / 03 1. Laboratory / Workshop In charge 18. Medical Officer (Faculty) 19. Nurse 2. Laboratory / Workshop In charge (Faculty) (Course Work) 20. Maintenance Engineer (Civil) 3. 4. 5. 6. 7. 8. 9. Instructor/ Foreman/ Programmer/ Supervisor Computer operator Mechanic / Welder Senior Drafting Officer Stores Officer Data entry Operator P.E.D. Instructor / P.E.D Assistant 23. 24. 25. 26. 27. 28. 29. 30. 31. 32. 33. 34. 35. 21. 22. Maintenance Engineer (Medhanical) Maintenance Assistants (Electrician / Plumber / Carpenter) Attender Manager (canteen) Token Clerks Cook Server / Cleaner Warden Deputy warden Resident tutors Hostel Clerk Ladies Hostel in charge Attender (Hostel) Cook (Hostel) Server
10. Assistant Librarian 11. Libraian Grade II 12. Library attendants 13. Officer Administrative office 14. Assistant / Accountant / Junior assistant/ Accounts assistant 15. Stenographer 16. Driver 17 Reprographic assistant
QUALITY MANUAL Management Responsibility Responsibility, Authority And Communication Librarian 1. To administer library. 2. 3. 4. 5. To plan and develop library.
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To select and acquire books / periodicals / videotapes To supervise cataloguing and indexing of books. To prepare budget for the library.
COLLEGE OFFICE ACADEMIC 1. 2. 3. 4. 5. 6. 7. 8. To process all matters regarding admission and withdrawl of students. To correspond with DoTE / University / DG Shipping To maintain all students records and originals. To collect examination fee from students, consolidate and to remit the same to the Anna University. To issue TC and return all original certificates of the students along with caution deposit, after receiving no-dues certificate from them. To assist Chief Superintendent in conducting University examinations. To provide nominal roll of students of Departments. To help students in the revaluation process.
ADMINISTRATION 1. To maintain and update all personal files. 2. 3. 4. To maintain leave accounts, increments and all other matters relating to Staff. To correspond with ACTE/DOTE/University regarding commencement of new course (s)/additional intake, continuation of approval / affiliation, etc. To initiate and co-ordinate the process of Annual Stock Verification.
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ACCOUNTS 1. 2. 3. 4. 5. To keep accounts of all receipts and payments and maintenance of connected cashbook, ledger, registers, etc. To maintain fee register. To check all bills received for payment. To monitor budget utilization. To administer EPF and Student Scholarship.
The Responsibilities and Authorities are communicated to Faculty and Staff through I) II) III) IV) V) VI) Quality Manual, Process Manual and other QMS documents, Induction training for new Straff, Departmental briefings to Staff by respective HODs, Action Plans of implementation programmes for realization of quality objectives, Action plans arising out of Management Review Meetings. Various other meetings chaired by the Secretary and the Prinicipla, attended by the Staff of the College.
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5.5.2 MANAGEMENT REPRESENTATIVE The Secretary of QISCET, appoints a person as the Management
Representative, who irrespective of his / her other responsibilities, has the necessary responsibility and authority for a) ensuring that the processes needed for the QMS are established, implemented and maintained b) reporting to top management on the performance of the QMS, and any need for improvement through the Management Review Process (Sec : 5.6) and other means c) ensuring the promotion of awareness of customer and other requirement throughout the organization through internal communication process and utilizing services of core group members. d) Ensuring that the integrity (Refer Definitions in Sec E) of the quality management system is maintained when changes to the quality management system are planned and implemented liasing with all external parties on matters relation to the quality management system.
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5.5.3 INTERNAL COMMUNICATION The Top Management has ensured that appropriate communication processes are established within the organization. The focus of internal communication is regarding effctiveness of quality management system. The internal audit processes, corrective and preventive actions, management review processes and implementation programmes for quality objectives include internal communication as an integral element.
QUALITY MANUAL Management Responsibility Management Review
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5.6.1 MANAGEMENT REVIEW GENERAL The top management of QISCET reviews the QMS at least twice a year, preferably coinciding with the completion of the syllabus for the Semester. This high level review is carried out in accordance with PM 1.. This is done with a view to determine and ensure the continuing suitability, adequacy and effectiveness of the QMS, assessing opportunities for improvement, and the need for changes to QMS including Quality Policy and Quality Objectives. Records from these management reviews are maintained as FL/M.Rep/1.1.6/01
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5.6.2 REVIEW INPUT The inputs to the Management Review defined at 5.6.1 include the information on the following in addition to other information : i) ii) iii) Results of audits Customer feedback in terms of students, parents and industry Process performances and service conformity in terms of : a) Adherence to course delivery plans by various academic departments b) The difficulties faced by the staff in teaching learning processes c) Students performance in internal tests d) Coaching classes for students weak in subjects. e) University iv) v) vi) practical examinations-points, if any raised by external examiners Status of Corrective and Preventive Actions Follow-up actions from previous Management Reviews Planned changes that could affect the QMS, Quality Policy and Quality Objectives like change in syllabus by University (or) changes in AICTE, DoTE Norms and criteria of DG Shipping (for Marine Engineering Courses) vii) viii) Recommendations for improvement and suggestions from Staff. Resource and infrastructure requirement as per Sec 6.1 and Sec 6.3
The Secretary chairs these meetings. In his absence, the Treasurer or the Principal shall chair the Management Review meetings.
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5.6.3 REVIEW OUTPUT The output from the Management Reviews includes decisions and actions related to a) b) Improvement of the effectiveness of the QMS and its processes. Improvement of service quality related to requirements of the students, parents and the industry at large.
c)
Resource (s) needed for the above.
d)
Quality objectives
The output in the form of decisions, actions, responsibility, means and time frame for implementing the actions that are communicated internally, are recorded in FL/M.Rep/1.1.6/01
QUALITY MANUAL Resource Management Provision of Resources
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6.1
PROVISION OF RESOURCES QISCET determines and provides the necessary resources needed to (i) Implement and maintain the QMS and continually improve its effectiveness and (ii) Initially to enhance the customer satisfaction by meeting customer Requirements and later progressively enhancing satisfaction of all interested parties (refer definitions in Sec E)
This is specifically reviewed in the Management Reviews as per Sec : 5.6. The following process descriptions address the sequence of activities to provision of resources : (i) (ii) (iii) PM 2.1 Budgeting PM 2.2 Purchasing, Procurement and issue of stationery to students / departments. PM 2.3 Annual Maintenance Contract, Equipment Insurance
QUALITY MANUAL Resource Management Human Resources
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6.2.1 HUMAN RESOURCES GENERAL
QISCET ensures that personnel performing work, affecting service quality, are competent on the basis of appropriate education, training, skills and experience through implementation of Sec 6.2.2.
QUALITY MANUAL Resource Management Infrastructure
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6.2.2 COMPETENCE, AWARENESS AND TRAINING (a) QISCET has determined the necessary competence for personnel performing various activities that affect service quality. (Refer Do / A1/01) These requirements are in accordance with AICTE / DG shipping / University norms and are considered while recruiting (Refer PM 6.1) or promoting staff to a higher position. Also all employees are expected to work in an environment stipulated by service rules (Refer Doc / A1 /02). (b) QISCET identifies during annual staff appraisal or any other
performance review, gaps if any between established competence requirements and existing competence. When found, such gaps are bridged by imparting training (or) other actions and make them satisfy these needs as per PM 6.2 and 6.3 which describe the process of staff development (QIP, Industrial training, summer / winter schools etc).
(c) QISCET evaluates the effectiveness of training or such other actions taken through staff appraisal process as per PM 6.3.
(d) QISCET ensures that all teaching and supporting staff are aware of the relevance and importance of their activities and how they contribute to the achievement of quality objectives.
(e) QISCET maintains appropriate records of education, training, skill and experience as listed above and are cross referred in PM 6.1
QUALITY MANUAL Resource Management Infrastructure
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6.3
INFRASTRUCTURE QISCET determines the infrastructure needed on a regular basis to achieve conformity to service requirements through the Management Review and budgeting processes as per PM 2.1 Infrastructure includes (a) buildings, adequate number of class rooms, furniture, laboratories and workshops workplace and associated utilities such as stand-by power, (b) laboratory / workshop equipment, audio equipment, computers-both hardware and software and (c) supporting services such as transport (PM 5.5), canteen, communication and medical services.
It is the policy of QISCET to provide excellent infrastructure far exceeding the minimum requirements stated / recommended by various authorities such as AICTE and DG shipping. Documented process descriptions exist for the maintenance of infrastructure in the various laboratories and workshops under different departments : Departmetn of Applied Chemistry, Applied Physics, Automobile Engineering Computer Science and Engineering, Chemical Engineering, Bio-Technology, Electrical and Electronics Engineering, Electornics and Communication Engineering, Information Technology, Marine Engineering and Mechanical Engineering.
QUALITY MANUAL Resource Management Work Environment
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6.4
WORK ENVIRONMENT
QISCET has determined the needs for suitable work environment for achieving conformity to service requirement and manages the same. This applies to maintaining the right ambience for learning including well-lit, well-ventilated and noise-free classrooms. The hostel environment is maintained in such a manner to add value to learning process.
QUALITY MANUAL Product Realization Planning
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7.1
PLANNING FOR PRODUCT REALIZATON QISCET has planned and developed processes needed for the realization of its services and this is consistent with the requirements of the other processes of QMS including resource management, as defined in Sec 4.1.
In planning for service realization, QISCET has determined : (a) specific steps needed to achieve established Quality Objectives and requirements of students and other external interested parties for the services (courses) offered (b) need to establish processes, documents and provide resources specific to the service, if it is not an established process in QMS (c) required verification, validation, monitoring, inspection and test activities specific to the services of the College and criteria for its acceptance (d) records that are needed to provide evidence that the realization processes and resulting services fulfil the requirements. The output of this planning is the Quality Manual and its cross-referred documentation including process descriptions. Review and upgradation of lesson plans (PM 3.2, 3.3), Laboratory manual (PM 3.3) of next semesters are also carried out well ahead of commencement of semester as part of Planning for product realization. An overview of service realization is depicted through, a macro level process map, included in Sec F of this Manual. The above processes adequately cover the planning required for service realization in any ensuing semester. QUALITY MANUAL Sec. No. : 7.1
Product Realization Planning
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The following process descriptions are established by QISCET for the purpose of Planning for Product Realization PM 3.1 Time Table Preparation PM 3.2 Lesson Plan Preparation and laboratory course plan PM 2.2 Purchasing PM 2.2 Procurement and Issue of Stationery to Students
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Sec. No.
7.2.1
Product Realization Customer Related Processes
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7.2.1 DETERMINATION OF REQUIRMENT RELATED TO THE PRODUCT / SERVICE QISCET has determined (a) the requirements of offering approved Under Graduate and Post Graduate courses to its students, including specified requirements for admission, delivery of the Course and post delivery activities if any. (b) The requirements not expressly by students / parents but are necessary for the delivery of educational services leading to Under Graduate and Post Graduate degrees in various Engineering, Technical and Computer applicaton disciplines. (c) Statutory and regulatory requirements that are related to the product, in terms of course approvals by AICTE and DG Shipping and affiliation requirements of the Anna University. (d) Additional requirements determined by QISCET other than those listed above such as training programmes aimed at overall development of students, special classes meant for weaker students or students from rural background. These are documented in the prospectus of the College and solicited through the respective Application forms (refer PM 5.1)
QUALITY MANUAL Product Realization Customer Related Processes
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7.2.2 REVIEW OF REQUIREMENTS RELATED TO SERVICE. QISCET reviews the requirements related to the service of provision of Under Graduate and Post Gaduate course to the prospective students. The admission committee reviews the application forms filled in by the prospectve student and ensures that the requirements are adequately defined, and that the college has the ability to meet the defined requirements. This review is recorded by assigning signature on the applicaton form along with comments on actions if any, which are then retained as recore FL/A2/4.1.1./01 All requirements of students whether explicitly stated or implied are taken care of by QISCET and are confirmed before acceptance. Where the requirements of service delivery are changed, (e.g. students request for change in stream of education) it is ensured that relevant documents are amended and that relevant personnel are made aware of the changed requirements through the process of Internal Communication. The documented PM 5.1 on admissions process under various streams is established and maintained in order to exercise effective control.
QUALITY MANUAL Product Realization Customer Related Processes
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7.2.3 CUSTOMER COMMUNICATION QISCET determines and implements effective arrangements for communication with students and parents for the following (a) (i) dates (ii) In relation to courses of study Course profile, syllabus, important dates such as planned for re-opening, holidays and tests through College prospectus, calendar and copies of syllabi. Student handbook for Marine Engineering stream as practical education and physical fitness exercise (swimming) are unique and different from other courses. (iii) news. Routine communication in terms of circulars, notifications to students through web, departmental notice boards and campus This includes college fees, Uniersity application fees, University examination dates, special academic working dates, extra curricular activities, scholarship, prizes, placement and transport. (iv) Feedback on student performance in various assessments including unit tests, attendance, discipline, academic, co and extra curricular activities. (b) (c) (d) (e) (f) Student Counsellor is appointed from one of the staff who facilitates (iv) above. Society office handles all enquires pertaining to admissions and amendments to requirements. Student feedback including complaints are solicited through a system of questionnaire (PM 3.5) Parents are encouraged to write their suggestions in suggestion books kept in the department and office. Feedback obtained from students at the time of passing out and during subsequent visits and alumni activities and interactions.
QUALITY MANUAL Product Realization Purchasing
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7.4.1 PURCHASING PROCESS
QISCET ensures that purchased products / services conform to specified purchase requirements. The type and extent f control applied on the supplier, and the purchased product depends on the effect of the purchased product / service on the service delivery. QISCET evaluates and selects suppliers bases on their ability to supply products / services in accordance with the requirements of the college.
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Sec. No.
7.4.2
Product Realization Purchasing
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7.4.2 PURCHASE INFORMATION
Purchasing information describes the product / service of purchase adequately, including where appropriate (a) requirements for approval of product procedures, processes and equipment. (b) Requirements for qualification of personnel, and (c) Requirements for Quality management system.
The identing authority ensures the adequacy f specified purchase requirements prior to their communication to supplier as per PM 2.2
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Sec. No.
7.4.3
Product Realization Purchasing
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7.4.3 VERIFICATION OF PURCHASED PRODUCT
All purchased products / services are inspected or verified otherwise, as necessary to ensure that they meet specified purchase requirements as per the proceducre in PM 2.2 Where the college or its customers intend to perform this stated in the purchase communication to the supplier. verification at
suppliers premises, this intention along with the method of product release is
QUALITY MANUAL
Sec. No.
7.5.1
Product Realization Control of Production and Service Provision
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7.5.1 CONTROL OF PRODUCTION AND SERVICE PROVISION
QISCET plans and carries out its obligation of provision of service under controlled conditions. These controlled conditions include : a) the availability of information that describes the characteristics of the service e.g. the syllabus, lesson plans and objectives of the college. b) c) d) The use of suitable equipment (hardware / software) in the learning and support processes The availability and use of monitoring and measuring devices, such as CAT and Model Test papers and other instruments of assessment. The implementation of monitoring and measurement such as the administration of CAT, Model test, continual assessment and practical examinations PM 3.7 e) The implementation of final University examination PM 3.7 and the Process of Placement Services PM 4.1 The following documentation adequately evidences the meeting of above requirements on executing provision of services. PM 3.2 Course Delivery PM - 3.4 Student counseling PM 3.9 Co-curricular activities, Arranging Industrial Visits, PM 5.3 Physical Education PM 4.3 Awarding Scholarship to Students PM 5.2 Library PM 5.5 Transport services Guiding Students Project, Paper Presentation in Conferences / seminars
QUALITY MANUAL Product Realization Production and Service Provision
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7.5.2 VALIDATION OF PROCESSES FOR PROVISION OF SERVICE QISCET validates those processes for service provision where subsequent monitoring or measurement cannot verify the resulting output. These processes include those where deficiencies become apparent only after the service has been delivered. In QISCET validation of processes is ensured by recording the standard results for the experiments / exercises contained in the laboratory courses offered to the students and the results obtained by the students are cross-verified with that of the standard results. The validaton demonstrates the ability of these processes to achieve planned results. Arrangements are established for these processes including (a) (b) (c) (d) (e) defined criteria for review and approval of the process. Approval of equipment and qualification of personnel, e.g.the laboratory staff or lecturer In charge Use of specific methods and procedures Relevant records for validation. Revalidation, as and when applicable in case of changes.
QUALITY MANUAL Product Realization
Sec. No. Rev. No.
: :
7.5.3 00
Production and Service Provision
Date Page No.
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7.5.3
IDENTIFICATION AND TRACEABILITY
All components of service at QIS College of Engineering & Technology are identified by suitable means throughout the service realization process and delivery. The status with respect to monitoring is also identified by the performance result in various examinations. It is possible to trace back any element of service and records exist to enable this traceability. Some examples of the above are (a) (b) (c) Unique identification of all students by Roll Nos. Each subject bears a unique code number Subject handled by faculty and the relevant period are traceable through yellow book. Refer PM 3.2. The above are integrated in various procedures of the College.
PM 5.1 document the Process of allocation roll number of students.
QUALITY MANUAL
Sec. No.
7.5.4
Product Realization Production and Service Provision
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7.5.4 Customer Property QIS College of Engineering & Technology exercises care with customers property while under its control and being used in the college. The college identifies, verifies, protects and safeguards customers property for use or incorporation in the service realization process. If any customers property is lost, damaged or otherwise found to be unsuitable for use, this is reported to the customers. The customer property include the original certificates given by the students on admissions the workbooks handed by students for assessments etc [Ref. PM 5.1].
QUALITY MANUAL
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7.5.5
Product Realization Production and Service Provision
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7.5.5 PRESERVATION OF PRODUCT
The College preserves the conformity of products like lab equipment, audio visual aids during internal processes and delivery to students for use in experimentation. This includes items with limited shelf life in Chemistry laboratory. The conformity of the products are ensured by following a Preventive maintenance schedule for the equipment (As applicable), which is prepared based on their usage and maintenance requirements. This schedule is attached to the History sheet (FT / GN /37) in which the actual work done is recorded (PM-2.3). The annual stock verification ensures that deteriorated, unusable and damaged items are promptly removed from places of storage and disposed (Refer PM 2.3)
QUALITY MANUAL
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7.6
Product Realization Control of Monitoring and Measuring devices
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7.6 CONTROL OF MONITORING AND MEASURING DEVICES
Various measuring instruments and equipment used by students and staff members during laboratory course, Research and Consultancy work are classified into groups and calibrated as per PM 3.3. The same 3.3 also ensures that Instruments and Equipment are checked before commencing the laboratory course.
QUALITY MANUAL QISCET, Ongole Quality Manual issue 2
Sec. No.
8.1
Measurement, Analysis And Improvement General
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8.1
MEASUREMENTS, ANALYSIS AND IMPROVEMENT GENERAL
QIS College of Engineering & Technology plans and implements monitoring, measurement, examinations, analysis and improvement processes needed a) b) c) to demonstrate conformity of the service delivered to ensure conformity of the QMS to continuously improve the effectiveness of the QMS.
The above includes determination of applicable methods, including statistical techniques and the extent of their use. These applications are further elaborated in the Processes PM- 3.5 and PM 1.6 on Students feedback and corrective and Preventive action respectively.
QUALITY MANUAL Measurement, Analysis And Improvement Monitoring And Measurement
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8.2.1 CUSTOMER SATISFACTION
As one of the measurements of the performance of the QMS, QISCET monitors information relating to students / parents / industry perception as to whether the College has fulfilled customer requirements. The methods for obtaining and using this information is determined and carried out as per PM 3.5, exit feedback, suggestion registes and questionnaire to industries, etc.
QUALITY MANUAL Measurement, Analysis And Improvement
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8.2.2 00
Monitoring And Measurement
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8.2.2 INTERNAL AUDIT QIS College of Engineering & Technology conducts Internal Audits at planned intervals to determine whether the QMS (a) conforms to planned arrangements as in Sec7.1 and to the requirements of the International Standard ISO 9001 : 2000 and to the QMS requirements established by the College. (b) Is effectively implanted and maintained.
An audit programme is planned, taking into consideration the status and importance of the processes and areas to be audited as well as the results of the previous audits. The audit criteria, scope, frequency and methods are defined in the documented procedure. PM 1.4. Selection of autditors and conduct of audit ensure objectivity and impartiality of the audit process and it is ensured that auditors do not audit their own work. The responsibility and requirements for planning and conducting audits and for reporting results and maintaining records are defined in PM 1.4. Feedback about the audits conducted is also obtained from the auditees to continuously improve the approach of auditors to audit process. The Management responsible for the area audited ensures that actions are taken without undue delay to eliminate detected non-conformities and their causes. Follow-up activities then include the verification of the action taken and the reporting of verification results. QUALITY MANUAL Sec. No. : 8.2.3
Measurement, Analysis And Improvement Monitoring And Measurement
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8.2.3
MONITORING AND MEASUREMENT OF PROCESSES
The College applies suitable methods for monitoring and where applicable, measurement of the QMS process. These methods demonstrate the ability of the process to achieve planned results. However, when planned results are not achieved, correction and corrective action is taken, as appropriate, to ensure conformity of the service. Examples of such monitoring of processes are (a) (b) (c) Monitoring of course delivery Progresses by HODS Monitoring of the progress of Course completion by the Principal. Monitoring of Progress of learning by lecturers, student counsellors and Staff Following processes outline the measurement of Process and Product :
(i) (ii)
PM 3.4 Student Counselling PM 4.3 Extracurricular Activities
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8.2.4
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8.2.4 MONITORING AND MEASUREMENT OF PRODUCTS :
The college monitors and measures the characteristics of the service to verify that service requirements are fulfilled through tests and examinations. These are carried out at appropriate stages of service realization process as Assignments, CAT 1, CAT 2, CAT 3, Model Tests for practical, etc., in accordance with planned arrangements as referred to in the previous chapter. The final passing out of students does not take place until the planned arrangements as in Section 7.1 have been satisfactorily completed, unless otherwise approved by relevant authority, and where applicable, the students / parents themselves.
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8.3
Measurement, Analysis And Improvement Control Of Non-Conforming Product
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8.3 CONTROL OF NON CONFORMING PRODUCT The college ensures that services that do not conform to service requirements are identified and controlled to prevent its unintended usage delivery. The document procedure PM 1.5 defines the controls and related
responsibilities and authorities for dealing with non conforming services. The college deals with the non-conforming service in one or more of the following ways : (a) (b) (c) takes action to eliminate the detected non-conformity. Authorizes its use, release acceptance under concession by a relevant authority, and where applicable by the customer. Takes action to preclude its original intended use or application.
Records of the nature of non-conformities and any subsequent actions taken, including concessions obtained is maintained. When nonconforming service is corrected, it is subjected to re-verification to demonstrate conformity to requirements. When nonconforming service is detected after delivery or use has started, college takes action appropriate to the effects, or potential effects, of the nonconformity.
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8.4
Measurement, Analysis And Improvement Analysis Of Data
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8.4 ANALYSIS OF DATA QIS College of Engineering & Technology determines, collects, and analyses appropriate data to determine the suitability and effectiveness of the QMS and to decide areas where continual improvements of QMS can be made. These data are generated through monitoring and measurement of service and from other relevant sources. The analysis of data provides information relating to : (a) customer satisfaction as per PM 3.5 and exit feedback. (b) conformance to service requirements. (c) Characteristics and trends of processes and services including opportunities for preventive action (Refer PM 3.8)
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8.5.1
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8.5.1 CONTINUAL IMPROVEMENT
QIS College of Engineering & Technology continually improves the effectiveness of the QMS through the use of the quality policy, quality objectives, audit results, analysis of dta, corrective and preventive actions and management reviews.
Sec. No.
8.5.2
Measurement, Analysis And Improvement Improvement
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8.5.2 CORRECTIVE ACTION
QISCET takes steps to eliminate the cause of non-conformities in order to prevent recurrence. Corrective Active are appropriate to the effects of the nonconformity encountered. Document Procedure PM 1-6 is established to define the requirements for (a) reviewing nonconformities including customer complaints (b) determining the causes of nonconformities (c) evaluating the need for action to ensure that nonconformities do no recur. (d) Determining and implementing action needed (e) Recording the results of action taken and (f) Reviewing corrective actions taken.
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8.5.2
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8.5.3 PREVENTIVE ACTION QIS College of Engineering & Technology determines action to eliminate the causes of potential nonconformities in order to prevent their occurrence. Preventive Actions are appropriate to the effects of the potential problems. Documented Procedure PM 1.6 is established to define the requirements for (a) determining potential nonconformities and their causes (b) evaluating the need for action to prevent occurrence of nonconformities (c) determining and implementing action needed (d) recording the results of action taken and (e) reviewing preventive actions taken.
List of Procedures / process descriptions cross-referred in Quality Manual :
QUALITY MANUAL ANNEXURE - I
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ROCESS MANAGEMENT Sl No. 1. 2. 3. 4. 5. 6. 7. ISO 9001:2000 Clause Ref 5.6 4.2.3 4.2.4 8.2.2 8.3 8.5.2 & 8.5.3 7.2.3 No. of Pages 03 07 02 03 04 03 05 ReV No 00 00 00 00 00 00 00
Title
PM No
Date 28.02.06 28.02.06 28.02.06 28.02.06 28.02.06 28.02.06 28.02.06
8 9. 10
6.3 7.4 6.3 &7.5.5
11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21 22. 23.
7.1 7.5.1 7.1 8.2.3 & 7.2.3 4.1 7.5.1 8.2.4 8.4 7.5.1 7.5.1 7.5.1 7.5.1 7.5.1
Management Review PM 1.1 Control of documents PM 1.2 Control of records PM 1.3 Internal Auditing PM 1.4 Control of NonPM 1.5 conformance Corrective and PM 1.6 Preventive Action Interested party PM 1.7 communication INFRASTRUCTURE Budgeting PM 2.1 Purchasing PM 2.2 Annual Stock PM 2.3 verification TEACHING - LEARNING Time Table Preparation PM 3.1 Course Delivery PM 3.2 Theory Conducting Laboratory PM 3.3 Courses Student Counselling PM 3.4 Continual Improvement PM 3.5 Guiding Students PM 3.6 Projects Conducting PM 3.7 Examinations Analysis of University PM 3.8 Results Co-curricular Activities PM 3.8 STUDENTS WELFARE Placement PM 4.1 Awarding scholarships PM 4.2 to Students Extra Curricular PM 4.3 Activities Alumni Activities PM 4.4
04 05 05
00 00 00
28.02.06 28.02.06 28.02.06
04 04 04 04 03 04 06 03 03 03 04 03 03
00 00 00 00 00 00 00 00 00 00 00 00 00
28.02.06 28.02.06 28.02.06 28.02.06 28.02.06 28.02.06 28.02.06 28.02.06 28.02.06 28.02.06 28.02.06 28.02.06 28.02.06
QUALITY MANUAL ANNEXURE - I
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Annexure -I 00 28.02.06 2 of 2
SUPPORT ACTIVITES 24. 7.2.2 Students Admission and Record 25 26. 27. 28. 29. 30 31. 32. 33. 7.5.1 7.5.1 7.5.1 7.5.1 7.1 6.2.2 6.2.2 6.2.2 7.5.1 PM 5.1 5.2 5.3 5.4 5.5 5.5 6.1 6.2 6.3 6.4 05 08 09 03 05 01 04 04 03 04 00 00 00 00 00 00 00 00 00 00 28.02.06 28.02.06 28.02.06 28.02.06 28.02.06 28.02.06 28.02.06 28.02.06 28.02.06 28.02.06
Maintenance Library PM Physical Edcation PM Hostel PM Transport Services PM Calendar Preparation PM STAFF RELATED Staff Recruitment PM Staff Development PM Staff Appraisal PM Industry Institute Interaction PM

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QUALITY MANUAL Management Responsibility Responsibility, Authority And Communication

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Sl. Sec. No. No. 1 5.4.1

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Reason for Amendment

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destroying obsolete sections from the manual.

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a unit of SRI NIDAMANURI EDUCATIONAL SOCIETY, and His Excellency Sri R

QISCET, Ongole Quality Manual issue 2

QISCET, Ongole Quality Manual issue 2

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QUALITY MANUAL Profile Of QISCET And Mission Statement

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QUALITY MANUAL Abbreviations and Definitions

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LIST OF ABBREVIATIONS USED IN APEX QUALITY MANUAL

QISCET QIS College of Engineering & Technology

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QUALITY MANUAL Abbreviations and Definitions

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QISCET, Ongole Quality Manual issue 2

Abbreviations and Definitions

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nonconformity or other undesirable situation

QUALITY MANUAL Scope of Quality Management System and Permitted

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QISCET, Ongole Quality Manual issue 2

THE SCOPE OF THE QUALITY MANAGEMENT SYSTEM COVERS

REQUIREMENTS OF QUALITY MANAGMENET SYSTEMS OF QISCET:

QUALITY MANUAL Quality Management System General Requirements

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QISCET, Ongole Quality Manual issue 2

QUALITY MANUAL Quality Management System General Requirements