Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
For a Degree in
Bachelor of Science in Hospitality Industry Management
Submitted to:
Ms. Diana C. Tungcul
Practicum Coordinator
Submitted by:
Michelle Pambid
Introduction
On-the-job training or better known as OJT, means employee training at the place of work while
he or she is doing the actual job. Usually a professional trainer (or sometimes an experienced
employee) serves as the course instructor, and employs the principles of learning (participation,
repetition, relevance, transference, and feedback) often supported by formal classroom training.
As 3rd year students HIM students, we are exposed to such programs to introduce to us the actual
work setting and serve as a training for us to have a background knowledge to the possible
Tuguegarao City, the capital, is the seat of commerce and trade and center for learning. The
Known as the spelunker’s, trekker’s, and gamefisher’s paradise rolled into one, Cagayan
provides a never-ending adventure with ecotourism in the forefront of its offering. Both foreign
and local tourists continue to explore its caves, engage in gamefishing expeditions, trek its
Present day chroniclers say that the name was derived from the word “tagay,” a kind of plant that
grows abundantly in the northern part of the province. Thus, “Catagayan” which means a place
where the tagay grows abundantly was shortened to “Cagayan,” the present name of the
province.
The Provincial Tourism Office (PTO) is a division under the Office of the Governor which
undertakes the development and promotion of tourism in the province by way of set plans,
programs and activities intended to project the province as a tourist destination of special interest
I. VISION
II. MISSION
Government Code of 1991 (RA 7160) is to uplift the quality of life of every Cagayano by
providing for his basic needs, maintaining the quality of his environments and ensuring a
just and humane society through committed public service, resulting in a secure and
1. Provide better access to basic services through improved service and utility
infrastructure;
2. Improve revenue generation and fund management to better address social and
economic requirements;
programming;
6. Adopt the use of Information and Communication Technology with the end in
view of improving service delivery, maintaining the public trust, promoting fiscal
III. GOALS
The Office hopes to improve the quality of life of the Cagayanos that ensures
development.
IV. OBJECTIVES
affairs.
2. To promote the socio-economic development of the province through the
3. To help establish and maintain peace and order for the promotion of economic
V. MANDATES/FUNCTIONS
1. Exercise general supervision and control over all programs, projects, services, and
2. Enforce all laws and ordinances relative to the governance of the province and the
3. Initiate and maximize the generation of resources and revenues, and to utilize and
4. Ensure the delivery of basic services and the provision of adequate facilities;
5. Exercise such other powers and perform such other duties and functions as may
(See chart 1)
groups;
nearest hospitals
6. Request for Cadaver Vehicle – assistance to bereaved families to carry cadaver for
burial services.
(See chart 2)
The Office of the Governor is basically among the frontline agencies in the
Provincial Government of Cagayan. Various links include the various local government
units including the three congressional districts, municipal and barangay units.
I. NATIONAL AGENCIES:
• House of Senate
• House of Representatives
Administration (PAG-ASA)
IV. MEDIA
(See chart 3)
XI. FEEDBACK MECHANISM
Oral and written reports are use as feedback mechanism in the Office.
1. Routing Slips
2. Visitors/Request Forms
2. Public Assistance Services – receive complaints; direct and supervise over the
provincial jail; assist and provide medical assistance to indigent families; grant,
schools.
3.1 the management in the conduct of Special Program for the Employment
of Students
employees and other Cagayanos (i.e. Inter-agency Sports Tournament, etc.); and
Museum Office
I. VISION
A community of people aware, appreciative and proud of their identity as Cagayanos working
collectively and harmoniously for the sustenance and development of their cultural heritage
II. MISSION
The Cagayan Museum as the cultural service arm of the Provincial Government of
Cagayan shall provide direction, initiative, expertise and accurate information on the
III. GOALS
IV. OBJECTIVES
To provide direction and initiative for the sustainable development of Cagayan North’s
culture & arts and jumpstart its integration into the mainstream of the Contemporary
V. MANDATES/FUNCTIONS
The Office of the Cagayan Historical and Research Center was created in Tuguegarao,
Cagayan by virtue of Provincial Board of Cagayan Resolution No. 126 dated February 18,
1973 in response to the need for a Curatorial Staff that shall oversee the set-up and
operations of the Cagayan Museum & Historical Research Center that eventually became
fully operational on August 16, 1973. As such, it is charged with the functions of collecting
and preserving items, gather historical data and allied documents relevant to the life,
history and culture of the Cagayanos and the province. To date, it is a division directly
under the Office of the Governor that takes charge of culture and arts concerns of the
province.
VI. ORGANIZATIONAL STRUCTURE OF THE MUSEUM OFFICE
(See chart 4)
Guided Tours, Library & Research Services - The technical staff assists the general public
in touring them around the provincial museum and assists students and institutions who
OTHER SERVICES
Support and assistance (financial & technical) to promising local artists and cultural
groups- assisting local students who are interested as local artist and members of cultural
Printing jobs and other art works- doing other printing jobs of some valuable artworks
Special/Outreach Exhibits- joining in the conduct of Exhibits in the province and in the
region.
Educational Organizations:
Others
Arts & Museum Related/Allied Organizations:
Museum Hours:
8:30 – 12:00 nn
1:00 -5:00 pm
Mondays to Fridays
Educational field trips by groups requiring other special services such as lectures,
film showing, or guided tour and those who will visit on Saturdays, Sundays, and Holidays
All other requests are coursed to the curator in writing or verbally depending upon
Library Service hours are flexible and need not follow that of the Museum in
The Museum Visitor Registry Form has a remarks column that provides museum
4. Conduct sponsorship, and or support to Culture and Arts-related Events & Activities
Others
5. Provide support and assistance to entities & individuals actively involved in Culture
Others
museum staff, artists & other cultural workers such as but not limited to:
Trainings
Seminar/Workshops
I. VISION
The province of Cagayan with its rich and diverse cultural and natural heritage is
II. MISSION
To provide direction, expertise, and accurate information on tourism of Cagayan
to Cagayanos, visitors, potential tourists, and investors for the sustainable development
III. GOALS
IV. OBJECTIVES
province;
V. MANDATES/ FUNCTIONS
of set plans, programs and activities intended to promote the province as a tourist
destination of special interest in terms of culture, history, religion, natural sites and trade
investment.
The PTO is headed by a Division Head and is made up of two (2) Sections –
Administrative Section and the Technical Section with subsections - Marketing Section and
supplies, equipment, disbursement, security, other custodial work and other related duties and
public relations, promotions, and publicity that encourages tourists to travel throughout the
province of Cagayan and other related duties and responsibilities as may be assigned by the
Head.
tourism industry including research and surveys, compiling and integrating statistical data. It also
encourages and promotes joint undertakings with the private sector of new tourism-related
products and programs. It also develops and conceptualizes new products/services which can
lead to the enhancement of tourism sites. It also initiates and coordinates priority activities and
schedule the visit of requesting groups for the use of the resort and at the same
time, prepares itinerary of the tourist to the spots to be visited within the province.
2. For Group Tours and Walk – In Tourists- same process as no. 1 and also assigns a
(See chart 8)
Brochure
1. Department of Tourism
5. Academe
8. Media
9. Bureau of Fisheries and Aquatic Resources
(See chart 9)
Policies:
1. Requests for guide, tour, technical and financial assistance should be made in writing.
After receipt of the request, the Head will put a marginal note or recommends to the
2. Incidental reports are made by the resort staff concerned then noted by direct supervisor/
General Manager and submitted to the office. If the incident happened in the office the
report is directly submitted to the Head of Office. The Head of Office then recommends
3. An office staff meeting is done every Monday and resort staff meeting is done
personnel
4. Immersion with tourists during their tour or free hours
and tourists.
3. Tourism Related Industry Congress (TRICON)
and institutions in the province, gather information against the needs of each
This aims to introduce and encourage foreign and domestic tourists to come to
Cagayan, and thereby increase tourist arrivals as it aims to showcase our best tourism
destinations, products and services like each region/province in the country has to offer.
This enables quick glimpse and promotion of our tourism services and destinations
over the internet - worldwide. The website will also feature demographics and products in
the locality to allow foreign investors to consider the potentials of all municipalities in
activities
service providers/officials
• Acknowledgement
• Table of contents
• Introduction
i. Vision
ii. Mission
iii. Goals
iv. Objectives
v. Mandates/functions
vi. Organizational structure of the Office of the Governor
vii. Major services of the Office of the Governor
viii. Services with corresponding flowcharts
ix. Link with other agencies
x. Administrative system unique in the Office of the Governor
xi. Feedback mechanism
xii. Forms used exclusively by the Office of the Governor
xiii. Programs, projects, and activities
xiv. Special programs
• Museum office
i. Vision
ii. Mission
iii. Goals
iv. Objectives
v. Mandates/functions
vi. Organizational structure of the museum office
vii. Major services of the museum office
viii. Services with corresponding flowcharts
ix. Link with other agencies
x. Administrative systems unique in the museum office
xi. Feedback mechanisms
xii. Forms exclusively used in the museum office
xiii. Programs, projects, and activities
• SWOT analysis
• Recommendation
• Documentation
Acknowledgment
I would like to thank these following persons which contributed in the making of this practicum
report:
First of all to our Almighty God who blessed, guided, and helped me everyday and especially
To our kind Practicum Coordinator that gave us the opportunity to have our OJT in the office.
To the energetic and kind staff of the Provincial Tourism Office that opened to us the doors of
actual work set-up and gave us the opportunities to get involved in their activities.
Lastly, to my supportive and helpful OJT companions who are always there to help me during
student trainee. When our group met the staff of PTO, my negative feelings subside because they
are kinds to us and then one of the staff toured us around the Provincial Capitol of Cagayan, in
which I find it beautiful and elegant. During the division of work, I and Haini, which is my
classmate and co-trainee, were assigned to the Callao Caves Resort and Ecotourism Zone.
One time me and my group mates helped clearing and rearranging the office to make it
On January 23, 2009, Ma’am Jen sent a message that we need to report in the office because Mr.
Palabyab, the DOT undersecretary, will arrive. However, the undersecretary did not arrive which
disappointed us.
A task was given to us that we will contact and ask the hotels in the city if they have promos for
the upcoming Valentine’s Day and if there are any changes in their rates and we successfully
accomplished it.
We helped Ma’am Ayuyang, the PTO OIC, in preparing the reservation in the resort. After that
we were tasked to make a questionnaire for the upcoming tourism quiz bee.
We also had done encoding tasks during our stay in the office.
Another task given to me during my practicum in the office is that to make a summary of the
In the preparation of the training-seminar for tour guides to be conducted in Callao Caves Resort
and Ecotourism Zone, we assisted in photocopying handouts and preparing materials to be used
in that event.
In Callao Caves Resort and Ecotourism Zone, we did the task assigned to us which is to manage
the reservations and the inventory sheets which since it was our first time, we encountered
difficulty but later it went easy because we were given examples for us to follow.
Most of the time, our task in the resort area was to clean the surroundings by sweeping the
Our next task in Callao Caves Resort and Ecotourism Zone was to assist the ticketing officer in
the caves area which is in the opposite bank of the Pinacanauan River. The place was very
peaceful and close to nature. Ma’am Beth Tagiunod, the ticketing officer, requested us to go to
the information office in order to gave the list and also distribute the other OJT’s assigned in the
area.
We helped the ticketing officer in assisting the visitors in the caves area which during that day
there are many of them and told them to refrain from bringing food inside the caves.
One time we have to clean on the cottages in the resort area because there are 4 foreign guests
We also do the laundering of linens that guests used during their stay in the resort. We also
cleaned the Ybanag cottage because we are expecting many guests for the day.
We were given the opportunity to enter the San Carlos cave and I was so excited I can’t sleep. Sir
Joandre, the resort manager, with another tour guide, and us entered the cave. I can’t explain my
I attended the first day of the training-seminar for tour guides but at the same time my last day of
I truly enjoyed my OJT experience in OJT. I hope my next one will be more enjoyable at the
SWOT Analysis
Strengths:
• They offer wide range destinations suited for different kinds of travelers.
• They freely gave information about destinations to the tourist and visitors.
• They have a wide ranger of opportunities for investors to invest in developing tourist
destinations.
Weaknesses:
• The office is difficult to locate and you have to enter another office before reaching the
place.
• The resort area has facilities that are old that it is left behind by time.
Opportunities:
• Offering new range of destinations to travelers seeking for relaxation, education, pilgrims
and adventure.
Threats:
• Unforeseen events that affect the tourism industry of Cagayan like natural calamities.
Recommendation
Basing on the SWOT analysis, we would like to recommend the following in order to further
• Improvement of the resort area by renovating, rehabilitating, and upgrading its facilities.
• Have a good communication between the concerned people in the office to avoid delays
and dilemmas.
• Have an official website of PTO where transactions can also be done there.
• Continue the good relations to the tourists and visitors who come in the province.