FACULTY OF BUSINESS ADMINISTRATION AND ACCOUNTANCY DIPLOMA IN BUSINESS ADMINISTRATION DIPLOMA IN MARKETING MAY2013 FINAL EXAMINATION 1BMT0815/N PRINCIPLES

OF MANAGEMENT
DURATION:3 HOURS DATE: 9 MAY 2011 TIME: 12.00PM-3.00PM

ADDITIONAL REQUIREMENT:NIL INSTRUCTIONS TO CANDIDATE: 1. Answer This paper consists of four sections Section A : 10 True/False questions Section B : 10 Multiple- Choice Questions Section C : Short questions Section D : Essay questions Answer all questions in Section A and B in the exam booklet provided. Answer all questions in Section Cand TWO (2) questions in Section Din the exam booklet provided.

2. 3.

DO NOT REMOVE THIS EXAMINATION QUESTION PAPER FROM THE EXAMINATION HALL

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MAY 2013 SECTION A True/False

There are TEN (10) questions in this part. Answer Tif the statement is true or Fif the statement is false in the exam booklet.

1.

The planning, organizing, leading, and controlling of resources in order to achieve organizational goals both effectively and efficiently is known as management.

2.

The division of labor is also referred to by the term job specification.

3.

Planning involves setting goals but not setting strategy.

4.

Negative reinforcement can create a very unpleasant work environment.

5.

Henri Fayol identified five functions of managers: planning, organizing, commanding, coordinating, and controlling.

6.

Keeping group size as large as possible will help eliminate social loafing.

7.

In an organization, first-line managers typically report to top managers. Traditional management tries to limit employees actions, while empowering management expands their activity levels.

8.

9.

People working for charismatic leaders are motivated to exert extra work effort and, because they like their leader, express greater satisfaction.

10. T

A good way for the organization to respond to its changing environment is for the organization to change its structure.

(Each 2 marks) (Total 20 marks) 2

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MAY 2013 SECTION B Multiple Choices Answer ALL questions in the exam booklet.

1.

Plans are documents that outline how goals are going to be met and .

A define which department has what responsibilities needed to accomplish the goals B tell what materials and processes are necessary to fulfill the goals C identify how much capital is required to complete the goals D describe resource allocations, schedules, and other necessary actions to accomplish the goals 2. A B C D 3. A B C D 4. The concept of power refers to. defined authority and responsibility a relative hierarchical position in an organization the ability to influence the behavior of others the specialized knowledge possessed by an individual According to Herzberg, which of the following is a maintenance factor? Salary Work itself Responsibility Recognition The function of arranging the work to be done and assigning tasks, authority and resources to people so that they can work to support the purposes of the organisation is known as: Leading Controlling Organising Planning Frederick Taylor was mostly concerned with ., while Henri Fayol was mostly concerned with. Management; organisational functions Production systems; broader management functions The contingency approach; Theory X and Theory Y The Hawthorne studies; organisational effectiveness Planning is a primary function of : front-line staff Management the marketing department the accounting department 3

A B C D 5. A B C D 6. A B C D

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MAY 2013

Organizations with many layers of management are called: Wide Multi-layered Tall Narrow

8.

Organization structure primarily refers to

A how activities are coordinated and controlled B how resources are allocated C the location of departments and office space D the policy statements developed by the firm 9. Mr. A is a Manager on XYZ company; he has a reputation for being an open and honest person and understands how to motivate employees and customers, he said to have good skills. Sales Political Interpersonal Technical

A B C D

10. The Continues line if authority that extends from the upper level of management to the lowest levels of the organization is called: A Authority line of responsibility B Unity of Commerce C Responsibility factor D Chain of command (Each 2 marks) (Total 20 marks)

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MAY 2013

SECTION C Short Question & Answer There are THREE (3) questions in this part. Answer ALL questions.

Question 1 a. List any FOUR(4) types of Organizational structure? b. Describe THREE (3) different forms of Communication?(6marks) Question 2 a. What do you mean by planning? b. Distinguish between motivation and satisfaction (2marks) (8 marks) (Total 20 marks) (4marks)

SECTION D Essay Question There are THREE (3) questions in this part. Answer any TWO (2) questions.

Question 1 Values, Attitudes and Emotions are important elements that build the organization culture of an organization. Briefly explain in your own words with examples how this is practiced in the organization. Select an organization of your choice and relate. (Total 20 marks) Question 2 You are appointed as the leader in your class project to organize a food fair fund raising campaign for SEGI College. Explain briefly how your will form the team stages and how will they contribute to your team synergy. (Total 20 marks) Question 3 Decision Making is an integral part is management process. Explain briefly what is decision making and what are the types of decision is making used in managing a business. (Total 20 marks)

END OF EXAMINATION QUESTION PAPER 5

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MAY 2013

MARKING SCHEME & SOLUTIONS FOR

1BMT0815/N PRINCIPLES OF MANAGEMENT

MAY2013 FINAL EXAMINATION

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MAY 2013 ANSWER FOR SECTION A True/False

TRUE/FALSE

1) 2) 3) 4) 5) 6) 7) 8) 9) 10)

T F F T T F F T T T (2 mark for each correct answer x 10q = 20 marks)

ANSWER SECTION B Multiple Choices

There are TEN (10) questions in this part. Answer ALL questions in the exam booklet. 1) D 2) C 3) A 4) C 5) B 6) B 7) C 8) A 9) C 10) D (2 mark for each correct answer x 10q = 20 marks)

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MAY 2013 ANSWER FOR SECTION C Short Question & Answer

Answer for Question 1 Part a: Organization Structure:1. The Line Structure 2. The line and staff structure 3. Functional structure 4. Divisional structure 5. Project structure 6. Matrix structure 7. Network organizational (Any 4structure x 1 marks each = 4 marks) Part b: THREE (3)different forms of Communication. Verbal communication is further divided into written and oral communication. The oral communication refers to the spoken words in the communication process. Oral communication can either be face-to-face communication or a conversation over the phone or on the voice chat over the Internet. Spoken conversations or dialogs are influenced by voice modulation, pitch, volume and even the speed and clarity of speaking. Written communication can be either via snail mail, or email. The effectiveness of written communication depends on the style of writing, vocabulary used, grammar, clarity and precision of language. Non-verbal communication includes the overall body language of the person who is speaking, which will include the body posture, the hand gestures, and overall body movements. The facial expressions also play a major role while communication since the expressions on a person's face say a lot about his/her mood. On the other hand gestures like a handshake, a smile or a hug can independently convey emotions. Non verbal communication can also be in the form of pictorial representations, signboards, or even photographs, sketches and paintings. (3 forms of comm. + explanation x 2 marks each = 6 marks)

1BMT0815/N Answer for Question 2 Part a:

MAY 2013

Planning is a process by which a manager looks to the future anddiscovers alternative courses of action. an anticipatory decision making aprocess used by managersto identify and select goals and courses of action of the organization. apossibility survival for business to manage risk that may occur in the future. (Any points each 1m: Total 2marks) Part b: Differences between motivation and satisfaction Motivation within - drive to excel; can be encouraged and developed, but not instilled Motivation is the process of workers to accomplish the objectives of the organisation. Motivation leads to higher (Any 2 explanation x 2 marks each = 4 marks)

Satisfaction the pleasure derived from a job well done, from knowing that what you do is appreciated, valuable to someone. Satisfaction is the end inspiring and actuating the result of motivation. Satisfaction makes levels of productivity. changes in the behaviors of employees. (Any 2 explanation x 2 marks each = 4 marks) (Total= 8marks)

(Total : 40 marks)

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MAY 2013

ANSWER FOR SECTION D Essay Question There are THREE (3) questions in this part. Answer any TWO (2) questions. Answer for Question 1 Organizational Culture Shared set of beliefs, expectations, values, norms, and work routines that influence how members of an organization relate to one another and work together to achieve organizational goals Values Describe what managers try to achieve through work and how they think they should behave Attitudes Capture managers thoughts and feelings about their specific jobs and organizations. Moods and Emotions Encompass how managers actually feel when they are managing Norms informal rules of conduct for behaviors considered important by most members of a group or organization Value System The terminal and instrumental values that are guiding principles in an individuals life. Attitudes A collection of feelings and beliefs. Job Satisfaction A collection of feelings and beliefs that managers have about their current jobs. Managers high on job satisfaction like their jobs, feel that they are being fairly treated, and believe that their jobs have many desirable features (Any points each 3m: Total 18marks) (Explanation 2m= Total 20 marks) 10

1BMT0815/N Answer for Question 2 Forming

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Group members get to know each other and reach common goals. Storming Group members disagree on direction and leadership. Managers need to be sure the conflict stays focused. Norming Close ties and consensus begin to develop between group members. Performing The group begins to do its real work. Adjourning Only for task forces that are temporary. Note that these steps take time! (Any points each 2m: Total 10marks) Factors that contribute to synergy 1. Ability to bounce ideas off one another 2. Correct each others errors 3. Bring more new ideas to bear on problems 4. Accomplish projects beyond the scope of individual (Any points each 2m: Total 6marks) (Explanation 4m) Total 20 marks)

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1BMT0815/N Answer for Question 3 Decision Making

MAY 2013

The process by which managers respond to opportunities and threats by analyzing options, and making determinations about specific organizational goals and courses of action Programmed Decision Routine, virtually automatic decision making that follows established rules or guidelines. Managers have made the same decision many times before There are rules or guidelines to follow based on experience with past decisions Little ambiguity involved

Non-Programmed Decisions No routine decision making that occurs in response to unusual, unpredictable opportunities and threats.

Intuition feelings, beliefs, and hunches that come readily to mind, require little effort and information gathering and result in on-the-spot decisions

Reasoned judgment decisions that take time and effort to make and result from careful information gathering, generation of alternatives, and evaluation of alternatives (Each 4m) (Total 20marks) *** Any other alternative answers are acceptable

END OF MARKING SCHEME & SOLUTION

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