What Is On the Exam?

INTRODUCTION The OS X v10.7 Troubleshooting Exam, 9L0-063, is a computer-based knowledge test offered at Apple Authorized Service Training Centers and Authorized Prometric Testing Centers. Successful completion of the OS X v10.7 Troubleshooting Exam fullls the OS requirement for Apple Certied Macintosh Technician (ACMT) certication. Exam Summary Number of sections: 9 Number of objectives: 35 Number of total items: 65 Passing score: 69% overall (=>45 out of 65 items to pass) Exam time limit: 120 minutes (2 hours)

9L0-063 OSX v10.7 Troubleshooting Exam - SECTIONS AND TOPICS OSS.01 Basics 5 items OSS.01.01 Identify new features of OS X Lion and the Finder. OSS.01.02 Explain how to use gestures to interact with the Mac. OSS.01.03 Manipulate system preferences to customize the user experience. OSS.02 File System 13 items OSS.02.01 Explain and congure FileVault 2. OSS.02.02 Locate and manage Library folders. OSS.02.03 Determine and resolve common le system issues. OSS.02.04 Identify associated les and folders associated to root and user levels. OSS.02.05 Identify how to prepare a hard drive or mass storage device for use with the OS X Lion.

OSS.03 Installation and Recovery 13 items OSS.03.01 OSS.03.02 OSS.03.03 OSS.03.04 Locate and use OS X Lion installation utilities. Explain the OS X Lion upgrade and installation processes. Explain how data can be migrated from an older Mac or PC. Describe the minimum specications required for OS X Lion.

OSS.03.05 Determine and resolve common installation and recovery issues. OSS.03.06 Utilize the recovery partition to repair disks, restore or reinstall OS X Lion. OSS.04 Startup Process 6 items OSS.04.01 OSS.04.02 OSS.04.03 OSS.04.04 OSS.04.05 Identify startup issues and possible xes Determine and resolve common startup issues Recognize when the startup process if abnormal. Explain the OS X startup process and its different stages. Describe when and how a Safe Boot is used in troubleshooting.

OSS.05 Applications 6 items OSS.05.01 OSS.05.02 OSS.05.03 OSS.05.04 Explain what applications are and what they do. Identify resources that can support applications. Determine and resolve common application issues. Describe the various ways applications can be installed.

OSS.06 Accounts and Permissions 6 items OSS.06.01 Identify the different types of accounts and their capabilities. OSS.06.02 Determine how access controls are used to enhance security. OSS.06.03 Create, congure, manage and delete user and group accounts. OSS.06.04 Determine and resolve common issues related to accounts and permissions. OSS.06.05 Explain how OS X Lion securely stores and shares les amongst multiple users. OSS.07 Networking 6 items OSS.07.01 Explain the different network connection types. OSS.07.02 Determine and resolve common network and connectivity issues. OSS.07.03 Congure a Mac to protect against unwanted incoming connections. OSS.07.04 Implement le sharing and other related services on a Mac (including AirDrop). OSS.07.05 Describe how to connect to network services, shared computer, servers and printers. OSS.08 Time Machine 6 items OSS.08.01 Explain the backup process. OSS.08.02 Identify how and where backups are stored.

OSS.08.03 Describe how to locate and restore backup data. OSS.08.04 Determine and resolve common Time Machine issues. OSS.08.05 Describe what Time Machine is, what it can do and how it can benet users. OSS.09 Troubleshooting Tools and Procedures 4 items OSS.09.01 Identify the correct Apple troubleshooting tool or technique to use with a given symptom. OSS.09.02 Describe how to use troubleshooting tools and techniques: Tools: Activity Monitor Apple Hardware Test Console Disk Utility Keychain Access Network Utility System Information Terminal Techniques: Safe Mode Verbose Mode Firmware Password Reset Force Quit Repair Disk Permissions Recovery HD Software Update Startup Manager Target Disk Mode PRAM Reset /NVRAM Reset