Fahad Yazdani Siddiqui

Cellular 03343596052 Email: shah.fahad@gmail.com Address: S-1/437 Saudabad Malir Karachi,

OBJECTIVE
A position in a results-oriented company that seeks an ambitious and career-conscious person, where acquired skills and education will be utilized toward continued growth and advancement. Utilizing my Information technology , Office Administration experience ,education and skills as per organization need.

SKILLS
Help Desk Management Windows NT Install/Upgrade Network Administration MS Office Networking Technologies Adobe Photoshop / Inpage IT/Web Content Graphic Design Data Recovery Video Editing Technical Support (IT/Design Development) Word Processing/Document Presentations Html/Php/MySQL

PROFESSIONAL EXPERIENCE
IT/Web Content. Graphic Design. Customer Care. Hardware Installation. Network Administration. Networking Technologies. Troubleshooting/Problem Solving. Trouble Desk Management. PC Operations/Data/Back-ups Administrative Support

EDUCATION BS, Computer Science, 2008

New Port Institute Of Communications (NICE), Malir, GPA: 3.0 - Successfully completed all coursework and training requirements in Computer Systems And Web Site Engineering

B-COM, Private (Part time Study), Minor: 2nd Div,

University Of Karachi, Karachi - Focused studies on Business, Law And taxes

2009 2003 2010

Fsc, Pre Engineering, , Diploma,

Chartered Institute Of Logistics And transport, Karachi, GPA: A - Diploma Arranged By Organization For Continuing Education Purpose , In Logistics And Transportation

Govt Science College Malir, Karachi, GPA: B - Intermediate Fsc Pre-Engineering With Computer Science

EMPLOYMENT HISTORY
Formula One , Admin Supervisor /IT Manager , Karachi, 2010 to Present Administrative supervisor /IT manager In Office
Conferred with establishment personnel, vendors, and customers to coordinate processing and shipping, and to resolve complaints. Compiled schedules and ordered, such as personnel assignments, production, work flow, transportation, and maintenance and repair. Assisted financial and office personnel with hardware and software problems, provided troubleshooting, and owned desktop and network issues to resolution. Performed telephone and on-site troubleshooting for clients as field technician. Upgraded and maintained systems. Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions. Coordinated workflow through various departments. Managed the front office staff. Coordinated in the work schedules of technical staff to assure smooth, effective processes and minimize potential for error.

Creative Thumb Pvt Ltd ( Web Developers), Creative Head /Free Lance Designer / Developer, Karachi, 2009 to Present
Creative Head Web developer / Designer , Working As a freelancer Created custom graphic page design, managed sites, and registered pages with search engines Created Web sites for local business Consulted with clients on software and hardware issues Assisted in design of company Web site Assisted in the production of graphics for Web sites Analyzed, designed, developed, and managed Web sites Analyzed customer requirements for custom pages

KESC , Computer Technician trainee, Karachi, 2009 to 2010 Computer System Supervisor
Supervised and coordinated activities of workers engaged in clerical and administrative support activities. Performed hardware and software support and installation. Participated in field installations, Participated in field installations, engineering and customer support. Managed support system engineers performing on-site customer service and maintenance ssisted in the installation, configuration, and management of a LAN Setup computer systems and related equipment. Knowledgeable in computer software, hardware and procedures. Diagnosed hardware failure, user errors.

SUMMARY
Customer Care Representative/Help Desk Administrator including coordination with years Of Information Technology experience diagnosing and resolving technical/customer inquiries.. Proficient in Windowsbased environments, Internet, and MS Office applications. Strong working knowledge of Telecommunications Products and Services. Able to clearly understand problems and find positive solutions through use of troubleshooting, problem solving, teaming and communication skills. Background includes experience with computer hardware, software, and services companies..