Hertford Regional College

Student Handbook 2013/14

Hertford Regional College

Dear student, Welcome to one of the most exciting colleges in the country. You are stepping in to a learning environment that is truly ahead of its time. You will get excellent teaching staff, committed to giving you all the support you need to make a success of your time at college. You will benefit from top quality student services, providing you with support and advice and making sure that you are treated fairly and with respect. Well prepare you for the world of work and treat you as a responsible adult. In return we expect you to take responsibility and behave in a mature and adult way. Wed also really appreciate it if you would consider getting involved in the Student Council and letting us know how we could improve the college further. We want you to enjoy your time at college, and above all, to succeed. Best wishes,

Contents
Welcome from the Principal and College Mission 2 Helping you achieve SMILE and Stay Safe Personal and Course Information Personal Timetable Term and Holiday dates 2013/14 Common words and spellings 4 4 4 5 6 6

Examinations Finishing your course First Aid Functional Skills Health and Safety ID Cards Individual Learning Plans (ILPs) and Progress Reviews Inspires Hairdressing, Barbering and Beauty Therapy Salons Learner Involvement and the Learner Journey 8 8 8 9 9 9 10 10 10 11 11 Learning Performance Policy

15 16 16 16 16 16 17 17 17 18

Student Services
Advice and Counselling Service Careers Guidance Service Clubs and societies Financial Support Information and guidance (IAG) for 19+ Learning Support Service Pastoral Support Sexual Health Advice Service Student Recreation Activities

Libraries and Learning Resource Centres (LRC) 18 Logging on to Computers at HRC IT Code of Practice Moodle Lost property Mobile phones and Personal Stereos Parking Personal Tutors Policies, Procedures and Other Useful Information Prayer Room 19 19 19 19 19 20 20 20 20 21 21

Hertford Regional College

Andy Forbes Principal

Student Representation System College Student Council

College Information
Anti-Bullying Assessment Code of Conduct Attendance and Punctuality College gym and fitness suite Complaints - what to do Consideration for others including Smoking Policy E-safety Emergency and Fire precautions Enjoy and achieve - B.R.A.V.O Enrichment Equality and Diversity 12 12 12 13 13 13 14 14 14 15 15

Printing Reception Information Centres (at both campuses) Reports Rewards Safeguarding Studynet (HE students only) Travel Where to eat

21 21 21 22 22 22

Useful Telephone Numbers

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Click on the page numbers to return you back to here!

Hertford Regional College

Helping You Achieve

HRC will provide activities and information to help learners achieve the five steps to well being. These five steps have been researched and developed by the New Economics Foundation Connect There is strong evidence that indicates that feeling close to, and valued by others, is a fundamental human need. Be Active Regular physical activity is associated with lower rates of depression and anxiety. Take Notice Reminding yourself to take notice can strengthen and broaden awareness. Learn Continued learning through life enhances selfesteem and encourages social interaction and a more active life. Give Individuals who report a greater interest in helping others are more likely to rate themselves as happy.

Personal and Course Information

Name

Personal Timetable

Day

Home Address

Mon

Home Telephone Number

Tue

Email

Wed

Mobile Phone Number

Thu

Official Course Title

Fri

Hertford Regional College

SMILE and Stay Safe

Stay safe means keeping your personal details private. Meeting up with someone you have met online can be dangerous. Information online can be untrue; someone may just pretend to be your friend. Let a parent, carer or trusted adult know if you feel uncomfortable, worried or frightened about something online. Emails, downloads, IM messages and photos from strangers may contain a virus or unpleasant message, do not open them or reply.

Tutor

Times Tutor available

Day

Tutor Contact Number/email

Mon

L
E

Who to contact if Tutor unavailable

Tue
Department contact To report any absence or lateness before 9.00am. Name

Wed

As part of the stay safe outcome, the college will work with the Police to reduce and stop crime.

Number

Thu

Email

Fri

Hertford Regional College

Common Words and Spellings

Spelling
Here are some common words that you need to know to help you with your coursework and exams. Analyse - to examine something in great detail in order to understand it better or discover more about it. Annotate - to write your own words on printed research (or similar document). Argue - to be clear about your thinking by giving evidence. Assess - to look at something closely and make a judgement of it. Compare - look at the similarities and differences between different things. Conclude - finish something properly.

Reflect - to look back on something. Research - to read books and articles to find out more about a subject or topic. Review - go back and look over your work/write about what you thought of something, for example a book review. Simplify - make something clearer to understand. Specify - to be very clear about something. State - say/write something very clearly. Summarise - write/say the main points of your work. Technique - a skill used to do a specific task. Quantify - explain your reasons for.

Loose - the table top was loose. Lose - make sure you do not lose you work. Occasion Parallel Personal - he made very personal comments about me. Personnel - This could also include experienced personnel for the duration of the event. Practice - I am going to football practice. Practise - I will practise medicine when I am a doctor. Professional Receive Succeed Their - their bus was late. There - it is over there. Theyre - Theyre going to be late (contraction of they are). Thorough/Though/Through To - we are going to college. Too - she was at the college too. Two - there were two people on the bus. Ware - The College is in Ware. Wear - I am going to wear this T-Shirt. Were - The children were late Were - Were going to be early (contraction of we are) Where - Where are you going? Whole - I ate a whole cake. Which - which one is it that you want? Witch - the wicked witch of the west. Youre - are you sure youre on the right train (contraction of you are)? Your - have you done your homework?

Common Spellings
Accept - I would like to accept the prize. Accident Accommodate Affect - sugar will affect your teeth. Because Coarse - the horses hair was coarse and rough. Course - I am on a catering course. Effect - the effect of the sugar was bad. Enrol Environment/Environmental Except - He is not allowed to see people, except his family, and cannot leave home except in an emergency. Excited Exercise Exit Hole - I could see right through the hole. Its - Its too tight (contraction of it is or it has). Its - My neighbours cat never stays in its own yard. Licence - I have my driving licence now. License - I am going to license the car.

Term and Holiday Dates 2013 - 2014

Autumn Term 2013
Late Enrolment, Start Up & Induction Mon 2 Sept Start Up ends Second year students return Half Term Term ends Fri 6 Sept Mon 9 Sept

Contrast - look at the differences between things. Criteria - what you must do, the necessary points you must meet in your work. Criticise - to look at the bad points. Define - to describe exactly what something is. Demonstrate - to show that you understand something. Describe - to say what something is like. Develop - to make something more detailed. Discuss - to talk about in speech or in writing. Evaluate - to judge the quality of something. Mon 6 Jan Examine - to look closely at. Explain - to make something very easy to understand. Explore - look into in more detail. Formulate - create a plan in a very specific way. Mon 21 April Tue 22 April Mon 5 May Identify - to find out something and say it or write it down. Investigate - try to understand something better. Justify - explain your reasons. Measure - can be length, weight, volume. Method - the way you do something.

Hertford Regional College

Mon 28 Oct - Fri 1 Nov Fri 20 Dec

Spring Term 2014

Term starts Mon 17 - Fri 21 Feb Fri 4 April

Half Term

Term ends

Summer Term 2014

Bank Holiday Term starts Bank Holiday

Half Term Term ends

Mon 26 - Fri 30 May Fri 27 June

Student Services

Advice and Counselling Service

There is a confidential counselling service at HRC which offers free individual counselling to all learners. You can also see the college counsellor for advice and information on a range of personal welfare and wellbeing matters. Telephone, text, or ask your tutor to make an appointment with the college counsellor. Contact 01992 411747 or 07843 359045 or email Sandy Hamilton - shamilton@hrc.ac.uk or make an appointment at the reception at either campus.

Clubs and Societies

The Student Liaison Officers work with students to ensure that they have the opportunity to get actively involved in extra curricular activities and decision making within the college. During each year they will offer the opportunity for students to undertake various roles, including setting up clubs and societies and getting actively involved in volunteering, student enterprise and fundraising. If you would like to set up a club or society or get actively involved speak to one of our Student Liaison Officers. Broxbourne Campus Jo Barnas 01992 411514 jbarnas@hrc.ac.uk Ware Campus Tai Shindo 01992 411751 tshindo@hrc.ac.uk The College is affiliated to the National Union of Students, (NUS). An NUS extra card entitles you to discounts in some shops, cinemas, galleries and clubs. This can be obtained for a small charge. There are also great deals and student information available to card holders at www.nusonline.co.uk The NUS helps to fund a wide range of activities, represents student opinion locally and nationally and offers support and advice to its members.

Financial Support
What help is available towards the costs of study?
Financial Support is available to those on a low household income who meet the funding criteria. Information on the 16-18 Bursary Fund and the 19+ Discretionary Learner Support Fund is available from the Information Centres at both campuses. Our Financial Support team can help you with the cost of travel, kit/uniform, books, materials and any course related fees subject to you meeting the set criteria and available funds. The funding is limited so learners are advised to apply as soon as they enrol on courses. For more information see the Financial Support Assistant situated in the Information Centres at Broxbourne and Ware.

Learning Support Service

Helping you reach your potential
Hertford Regional College welcomes learners with disabilities and/or learning difficulties and aims to provide the most appropriate support to meet your specific needs. There are a number of specialists available to provide support in all settings within the College, these include:

Specialist SpLD Tutors

Highly qualified specialist tutors are available to assess learners with specific learning difficulties (dyslexia, dyspraxia, aspergers, and ADHD etc) and provide additional one to one and small group support outside the classrooms. In addition, advice and guidance is given to vocational areas to ensure you get the most out of your course.

Higher Education Students

Information on HE finance can be found in the student finance section at www.direct.gov.uk There is also financial support information available on Moodle and on the HRC website www.hrc.ac.uk

Hearing Impairment Support Team

A team of qualified signers, communicators and note takers provide one to one in class support to learners with hearing impairments. All communicators are proficient in the use of British Sign Language. In addition, advice and guidance is given to vocational areas to ensure you get the most out of your course.

Careers Guidance Service

The fully qualified careers advisers are located in the Learning Resource Centres at both campuses, where there is a comprehensive careers library. They offer one to one confidential careers appointments for full-time students.

Information and Guidance (IAG) for 19+

Teresa Claridge, our fully qualified IAG adviser, offers free confidential one to one careers and progression advice for anyone 19+ years. You can make an appointment at either reception or email tclaridge@hrc.ac.uk Fully qualified Information Centre Advisers will also be able to offer drop in course advice, the opening times are in the College information section.

Visual Impairment Support Service

The service is available to assess blind and partially sighted learners and offers in and out of class support as well as training in the use of assistive technology. In addition, advice and guidance is given to vocational areas to ensure you get the most out of your course.

Student Services

In addition, they also provide drop in sessions, workshops on CVs, and help with job and higher education applications. For an appointment email; Paula Pearch ppearch@hrc.ac.uk Jane Walden jwalden@hrc.ac.uk or careers@hrc.ac.uk Phone: Career Adviser - Ware 01992 411748 Careers Adviser - Broxbourne 01992 411655 Or make an appointment at the reception at either campus.

Learning Support Workers

Learning Support Workers are available to provide support (one to one and group) in and out of the classrooms to learners with learning difficulties and/or disabilities.

Student Services

Additional Literacy and Numeracy Support team

Specialist literacy and numeracy tutors support learners with weak literacy and/or numeracy skills to cope with the demands of their course. The focus of the team is to develop essential literacy and numeracy skills. If you think you might need some help from any of the above teams while studying at the college please contact us to discuss your needs. Call us on 01992 411899 or Refer yourself using the Student Referral form or Ask your tutor to refer you or Ask for help and support at any time during your course, but it is better to have support in place as early as possible to help you get the very best out of your time at college.

Student Representation System

Each course has the opportunity to vote for a student representative who will attend department meetings to put forward student views and ideas. The course representatives will be elected during the first few weeks of term and your personal tutors will give you more details about the role during Start Up and your Lead Tutors or Personal Tutors will give you some training to support you in this role.

College Student Council

The College Student Council consists of an elected representative and deputy from each department. The council is chaired by a student, with college staff representation. To contact your College Council representative go to Moodle-College life-Student Representatives and College Council and click on the link If you are elected to the Student Council you will be expected to attend all meetings. Travel expenses will be paid and you will be excused from lessons if you are in college. Meetings will then be on: Wednesday 6 November 2013 11.00am - 12.00pm, Ware Wednesday 11 December 2013 11.00am - 12.00pm, Broxbourne Wednesday 5 March 11.00am - 12.00pm, Ware Wednesday 21 May 11.00am - 12.00pm, Broxbourne

Departmental Course Representatives meeting dates

These meetings will take place between the following dates; your personal tutor or lead tutor will let you know the day and exact time. Monday - Friday Monday - Friday Monday - Friday Tuesday - Friday 14 - 18 October 2013 2 - 6 December 2013 3 - 7 February 2014 6 - 9 May 2014

Pastoral Support (all students)

Sheron Brown our Student Welfare Adviser can offer support and advice if you are finding it difficult to come to college, need someone to help you settle in, need financial or personal advice, or if you are involved with a disciplinary. You can contact Sheron on 01992 411974 or 07795 477520. shbrown@hrc.ac.uk

Student Recreation Activities

The student social area (The Zone) is where you can relax before, between and after classes and the Student Liaison team works with students to organise activities to make sure your time at College is even more enjoyable and interesting. If you have any activities you would like provided, please talk to one of our Student Liaison Officers: Broxbourne Campus Jo Barnas 01992 411514 jbarnas@hrc.ac.uk Ware Campus Tai Shindo 01992 411751 tshindo@hrc.ac.uk We offer a mixture of activities throughout the year including trips, visits, charity fun days, sports and social events. At Broxbourne the gym is available for all students every lunchtime from 12.15pm - 2.00pm, and at Ware, K Hall is available for all students from 12.15pm - 1.15pm. Look out for details of events and activities.

Sexual Health Advice Service

Student Services
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The drop in service in the Broxbourne first aid room is staffed by an experienced, qualified nurse. Monday 12 noon - 2.00pm, appointments are not needed.

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College Information

Anti-Bullying
We are committed to provide a caring, friendly and safe environment in which everyone can thrive and achieve. We have zero tolerance of bullying, and if you have any concerns tell your tutor, the college counsellor or any other member of staff, or contact Conrad Sackey, Student Services Manager or your Student Council member via Moodle.

You will be expected to: complete and submit assignments by agreed deadlines attend all external assessments you have been registered for avoid plagiarism. This means either directly copying from written or published material (including the internet) or paraphrasing someone elses work, without crediting or acknowledging the source avoid collusion. For example, getting someone else to do the work for you and submitting it as your own; colluding with others to produce work and submitting it as your own; knowingly allowing another student to copy your work; providing your work to others in a format that makes it easy for someone else to copy e.g. printing it out or giving them an electronic copy not cheat! For example, copying other students work (with or without their knowledge), submitting someone elses work as your own, fabricating results (for example experiments, research, interviews, observations).

College Gym & Fitness Suite

Complaints - what to do
We would like you to tell us if you are unhappy about something to do with the college, so that we can try to put things right. Please do not wait too long to tell us what is wrong. It can be difficult to deal with things that happened more than six weeks ago. To be fair to everyone we have a Complaints Procedure. You can obtain a full copy of the Procedure from Reception, your department administrator or the Information Centre at either campus. If you are unhappy about something to do with your course you can ask to speak to someone about it, for example: Your Personal Tutor. Your Programme Area Manager. The Deputy Head or Head of Department.

Assessment Code of Conduct

You can expect: clear and accurate information about what you need to do to achieve your qualification, including high grades, where applicable an assessment schedule at the start of the programme, which clearly states assignment and assessment deadlines accurate, fair and prompt assessment of your work, which meets awarding body requirements and criteria, where applicable prompt and constructive feedback on your work clear information on procedures to be followed for exam entries, re-takes, and referrals, and information on how to appeal clear, written guidance on the extent to which collaboration in coursework is permissible guidance on the format for formal acknowledgement of source material

Opening hours of gym for students: Monday, Tuesday and Friday 7.30am - 9.00am, 12-15pm - 2.00pm Wednesday and Thursday 12.15pm - 2.00pm, 4.30pm - 6.00pm

Attendance and Punctuality

We treat absence and lateness in the same way as employers do - seriously. Your target is 100% attendance. You should arrive on time for the start of every class. Registers will be marked at the start of each class and late arrivals will be recorded. If you are unable to attend through illness or any other reason you must contact your Department on each day of absence before 9am on the number you have been given. You are expected to arrange holidays, shopping trips, driving lessons, dental check-ups, etc, outside of timetabled lesson times. If you have to be away from college, you must agree this with your personal tutor we will expect documentary evidence of why (hospital appointment letters, etc).

If you are still unhappy after speaking to somebody, or if you cannot speak to anyone about what is wrong, you may want to make a formal complaint. To do this you can ask the receptionist for a complaint form. Fill this in and hand it back to the receptionist. It will be passed on to the Quality Coordinator for investigation, and you will be informed of the result.

Membership fees
Students who are timetabled in the gym as part of their main learning programme will not be required to pay a membership fee. Other HRC Students will pay 20 + 10 refundable deposit for Techno gym key. Contact Spencer Worboys for more details. Email sworboys@hrc.ac.uk

College Information

to be educated on what academic honesty is, and how to make sure your work is academically honest accessible services and appropriate adjustments to be made, where required, to support any particular requirements you have to complete your assessments

Consideration For Others Including Smoking Policy

Please consider our neighbours by driving and parking considerately, keeping noise to a minimum when arriving and leaving college and not littering.

access to the college appeals procedure if you feel a decision related to your coursework, or an assessment decision which affects your academic status or progress, is unfair or inconsistent with other information received (The Department Administrator can provide a full copy of the college appeals procedure if required).

Smoking
Smoking is only allowed in the designated smoking areas at Broxbourne and Ware and nowhere else. This includes the car parks. If you would like to give up smoking, details of help, advice and support are available at the back of this handbook.

Spitting
Please do not spit. It is anti-social and can transmit diseases such as TB (tuberculosis).
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College Information

E-Safety
Over the last 10 years the Internet has continued to transform the way we live and learn. Its never been easier to share our thoughts, video clips and (whether we like it or not) personal data with the world. Whatever youre logging onto (PC, Mac, Smartphone) and whatever tools youre using (Moodle, Facebook, Twitter) the trick is to stay vigilant and use these tools safely.

Enjoy and Achieve (BRAVO)

B R A V
e safe espectful lways polite isible ID

Achieve your potential by: being on time and prepared for all sessions on your timetable meeting all deadlines and targets completing course work and exams to the best of your ability without copying or cheating. telling the college in advance of any sickness or lateness. following all college policies and procedures. Were confident youll be able to meet these expectations.

O n time
You can expect a welcoming and safe environment where: there is zero tolerance of bullying and harassment

Log onto Moodle (IT & Moodle > Staying Safe Online) for more information.

you are shown how to keep yourself and others healthy and safe you know where to go for help with personal matters including welfare and finance you have the opportunity to appreciate the beliefs and cultures of others. A high quality learning experience including: clear information about the college, your course and what you need to do to pass inspirational teaching, with additional learning support if you need it opportunities to review your progress and set personal targets with your tutor clear, fair and prompt assessment of your work access to a range of enrichment activities and a chance to make a positive contribution to college life opportunities to comment on your course and time at college information and guidance that helps you make informed choices about your future. You will be expected to create a welcoming and safe environment by: respecting the rights and views of others not using language or behaviour that could offend wearing your ID card so it is visible using college buildings and equipment safely and carefully.

Enrichment
All departments will offer you enrichment opportunities. These might be trips or visits linked to your course, outside speakers, visits to the workplace or citizenship activities. Ask your tutor for details. You will also have the opportunity to take an active part in cross college enrichment activities including sports, clubs and societies, volunteering, fundraising, enterprise, workshops, competitions, guest speakers and events to support your tutorial programme. These are organised by our Student Liaison Team: Broxbourne Campus Jo Barnas 01992 411514 jbarnas@hrc.ac.uk Ware Campus Tai Shindo 01992 411751 tshindo@hrc.ac.uk

Examinations
Please inform your personal tutor at the beginning of your course if you require special arrangements for exams e.g. a reader, scribe or extra time as a reasonable adjustment. Ensure that the examinations office know of any change in your personal details (especially if you change addresses). Complete and hand in any exam entry forms by the deadline (your personal tutor will help if required). You will need to be aware of the conditions for the examination board such as not having mobile phones on during the exam etc.

Emergency and Fire Precautions

Instructions are displayed in every college room giving details of emergency and fire precautions. It is your responsibility to check the procedure for the rooms you use so that you know what to do if there is a fire. Any person discovering a fire should: sound the fire alarm (housed in glass fronted panels usually in corridors) leave the building via the fire exit, not the lift, and go to the fire assembly area. All fire alarms will result in evacuation of the building. No one will be allowed into the building until the all clear is given.

College Information

Equality and Diversity

The College is committed to achieving equality of opportunity for all who study and work at the college and seeks to reflect the diversity of the community it serves. We take positive action to provide equality of access for all who work or study here. We operate zero tolerance of discrimination or harassment of any kind. We take positive action to remove barriers to achievement. The college has events throughout the year to celebrate diversity, please ask your tutor for details.

Exam Preparation and Revision Tips

Revision is essential if you are to be successful in exams. Revision tips: Plan when - create a schedule starting at least one month before the exams. Plan where - choose a comfortable, peaceful environment, away from other distractions. Plan how - revise in 30-45 minute blocks separated by breaks. Plan what - identify which exams or modules will need the most revision. Plan your rewards - identify something to reward yourself with, for all your hard work!
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Personal Evacuation Plans

Students with physical, sensory, learning difficulties or mobility issues will be asked to assist the college in how they can be evacuated from buildings in an emergency.

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College Information

Finishing Your Course

At the end of the course you should return your ID card, library books, any other equipment loaned to you and you should have an exit review with your personal tutor.

Health and Safety

Student Responsibilities
Behave responsibly when on college premises and during college activities which take place elsewhere, looking after both yourself and others. Co-operate with and follow any health and safety instructions received, including complying with fire drills and evacuations. Avoid creating hazards for others using the college, e.g. by not altering or interfering with any equipment, installations, notices etc. This includes wedging open fire doors or blocking escape routes etc. Comply with all fire and security procedures including wearing ID cards. Use protective clothing and equipment or anything provided for your health and safety correctly. Wear suitable clothing for the activity. Follow safe systems of work for all equipment, machinery tools and materials as given by your tutor. Report any defective equipment to your tutor or other member of staff. Promptly report any accidents, even if no injury occurs. Bring to the attention of your tutor or site staff any Health and Safety concerns you may have.

Individual Learning Plans (ILPs) and Progress Reviews

At the start of the year your tutor will explain the ILP and Progress Review process and give you a target grade for your course. During the year, your progress will be regularly reviewed, advice and guidance will be given in class and one to one interviews with your tutor will help you achieve success.

Learner Involvement and the Learner Journey

First Aid
The college has qualified first aiders at both campuses. Contact any member of staff or reception for help.

Functional Skills
Functional Skills are standalone qualifications in Maths, English and ICT, which are an essential part of Apprenticeships and vocational courses. They may also enable progression on to GCSE courses. Depending on your previous qualifications you can expect to be on a functional skills course at the level appropriate for you, up to level two. Functional Skills are assessed throughout the year by taking an exam, which you will be entered for when you and your teacher believe you are ready. Classes take place for one hour each week and run throughout the year.

Inspires Hairdressing, Barbering and Beauty Therapy Salons

There are five hairdressing salons and six beauty salons at our Ware campus where a wide range of treatments are available including barbering for men. The salons are open Monday - Friday. Appointments are taken from 9am, evening appointments are available but with limited availability. Treatments start from as little as 5.50 for a blow dry and manicures from 6.50. Special offers are available throughout the year and advertised on the plasma screens and Moodle. Retail products are also available including Wella, Dermalogica, Dr. Belter, OPI and American Crew Male styling products. To book an appointment, call Inspires Ware on 01992 411926. As a learner at Hertford Regional College you are entitled to a learner centred approach which recognises your individual differences and empowers you to realise your full potential. During your journey through college you will have the opportunity to contribute your ideas and be involved in decision making about many aspects of college life. Some of the landmarks on your journey that you should be involved in are listed below: Start Up Week trips and activities. Course induction. Student Representatives training. Individual Learning Plans (ILPs). Enrichment (visits, activities and trips outside of your normal teaching programme). Work experience or Work Related Learning. Health and well being information and activities. Activities celebrating diversity. One to one Tutorials and progress reviews. Group Tutorials. Student Representatives meetings. Student Council meetings. Cross-college focus groups. Awards and celebrations of achievement. Success!

College Information

ID Cards
All students and staff are required to wear a college ID card which is clearly visible at all times. Your ID card is also required for: Library membership Photocopy access Entry to exams

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College Information

Learning Performance Policy

Good attendance and punctuality, along with good behaviour in lessons and completing work on time, and to a reasonable standard, is fundamental to your achievement and success. This means you should attend every required class, be on time on every occasion and meet all assignment deadlines. If you are late or absent without good reason, or fail to complete work on time, college departments will take appropriate action with you or your parents/guardian or sponsor to bring about improvement. This may include, for example. providing you with advice, support, target setting and action planning to get you back on track. In the end, if the poor performance persists, you may be withdrawn from the course.

Logging on to Computers at HRC

All students at HRC have a college username and password which you use to log on to PCs, Macs and college web sites such as Moodle. Your login details are printed on your enrolment receipt. Your username is your initial + last name + a number, e.g. jbloggs8 Your password contains numbers and case sensitive letters so type your password exactly as you see it on your enrolment receipt. Important: You can change your password via the Change your student password link on Moodle. Its important you do this to make it more memorable for you and secure. If you have problems logging on, staff in the Learning Resource Centres will be able to help.

Moodle
http://moodle.hrc.ac.uk Moodle is the internet homepage on all student computers at college. Its a one-stop-shop of information and links to the things that matter, including: College news. Information about the services and guidance available to you as a student at HRC. Your college email (Gmail). Your ILP/Reviews. Skills Assessments and other study material (BKSB/ LRC Homepage). Your Moodle course pages. All full-time and many part-time courses have a dedicated web page in Moodle (called a course) which is managed by tutors. A typical Moodle course contains course information, lesson handouts, assignment briefs, useful web links and so on. However, at times you may be expected to take part in quizzes, discussions and even hand in your work online via Moodle. Your tutor will explain how you will be using Moodle as part of your course. Tip: To access Moodle outside College click Moodle in Student Links on the HRC website, www.hrc.ac.uk

Disciplinary Policy and Procedure

If your standard of behaviour fails to meet our high standards you may be subject to a disciplinary, during which you will be given targets to improve. This may be an informal one to one, or a formal stage one or two disciplinary. If you do not achieve the targets set for improvement you may be excluded from the college. Details of both these policies are on Moodle.

Libraries and Learning Resource Centres (LRC)

Term Time Opening
Broxbourne Library and Learning Resource Centre Monday - Thursday 8.30am - 5.00pm Friday 8.30am - 4.30pm Late nights - Monday and Wednesday until 7.30pm Email: library.brox@hrc.ac.uk Phone: 01992 411564 Ware Library and Learning Resource Centre Monday - Thursday 8.30am - 5.00pm Friday 8.30am - 4.30pm Late nights - Tuesday and Thursday until 7.30pm Email: library.ware@hrc.ac.uk Phone: 01992 411979 Fax: 01992 411978

Lost Property
Lost property should be handed in at Reception. If you have lost any items, check at Reception to see if it has been handed in.

College Information

IT Code of Practice
The IT Code of Practice describes the rules we must all follow to ensure the safety of learners, staff and the colleges IT facilities. Wherever youre studying (college, home, work, internet caf), if you use any of the colleges IT systems or equipment you must comply with the Colleges IT Code of Practice. Failure to do so leads to disciplinary action, including an appropriate restriction of your IT privileges. Be aware. See Moodle (IT & Moodle > IT Code of Practice) for full details.

Holiday Opening Times

Both Centres Monday - Friday Closed for lunch 9.00am - 5.00pm 12.00pm - 1.00pm

Mobile Phones and Personal Stereos (including iPods and MP3 players)
You must keep Mobile Phones set to silent in classrooms, libraries, IT open access areas and workshops as they are a distraction to others. The use of personal stereos is at the discretion of your tutor. It is your responsibility to look after mobile phones and personal belongings.

Your ID card acts as a library membership card as well as your print and photocopy card. Additional credits can be purchased in the LRCs. The Learning Resource Centres offer open access computer facilities, as well as having Wi-Fi to use with your own laptops/phones.

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College Information

Personal Tutors
If you are on a full-time programme, you will be allocated a Personal Tutor. They will have a responsibility for supporting you. They will do this in a variety of ways. They will help you with: settling in and setting target grades for your course identifying your own learning style supporting you in managing your own learning completing your Individual Learning Plan (ILP) and setting SMART targets and goals

Printing
When you make photocopies or print from a college PC you are charged automatically as follows: A4 Black & White A4 Colour A3 Black & White A3 Colour Part-time students are given 2 worth of print credit. Full-time students are given 6 worth of print credit. If students are on a CAI (Creative Arts and Industries) course, regardless of whether on a full or part-time course, they all get 25 worth of print credit. You can top up your print credit in the college libraries - there is no minimum top up. 2p 20p 6p 60p

Reports
If you are under 19 years of age, it is college policy to send reports and letters to parents or carers on your progress and general performance, including your punctuality and attendance. If you reach 19 before the end of your course and do not wish reports to be sent home, you must request this in writing to your Personal Tutor.

Rewards
The College and Departments run various reward schemes. You might be rewarded for work, effort, attendance and punctuality, being a Student Representative or contribution to the Department, college or community.

Parking
At the Broxbourne Campus students may park in the main car park if they obtain a pass by filling in an application and producing their driving licence and insurance. Pass numbers are limited, so apply as soon as possible. Vehicles are left in car parks at the owners risk. Park carefully in the designated parking areas, obey traffic signs and speed limits and do not block in other cars, buildings or exits. At the Ware Campus parking is restricted to staff but the barrier is lifted at 5.30pm each day for unrestricted access. Free parking at Ware is available at Little Acres Car Park and Broadmeads Car Park. All students using these car parks must display a college car park pass. This can be obtained from the college reception by completing an application form and producing driving licence and insurance. Where possible, use public transport or cycle.

providing one to one tutorial sessions an integral part of full-time students courses reviewing your ILP and progress against target grades regularly running group tutorials which encourage you to obtain an understanding of issues that affect you and others within the wider community and provide you with an opportunity to develop your skills and knowledge to help you succeed and progress personal or practical problems links with referral agencies e.g. Advice & Counselling Service, Careers Guidance, etc. links with administrative and support staff, work experience, etc. Personal Tutors are there to help and support you in your study.

Safeguarding
We are committed to safeguarding all staff, students and visitors. There is a legal duty for staff to report any suspicions or disclosures of abuse for under 18 year olds and vulnerable adults to the Designated Senior Persons for Safeguarding in the college. Staff cannot guarantee confidentiality for disclosures of this nature. A safeguarding guide for students with more detail is available on Moodle. If you have any safeguarding concerns talk to any member of staff or contact:

Reception
Opening hours
Broxbourne Reception Monday and Wednesday Tuesday and Thursday Friday Ware Reception Monday and Wednesday Tuesday and Thursday Friday 8.30am - 9.30pm 8.30am - 5.00pm 8.30am - 4.45pm 8.30am - 5.00pm 8.30am - 9.30pm 8.30am - 4.45pm

College Information

Policies, Procedures and Other Useful Information

Links to all policies and procedures for students are available on Moodle.

No reception after 5.00pm Monday to Thursday during holiday time.

Prayer Room
If a prayer room is required, please contact Reception and a suitable space will be made available.

Information Centres (both campuses)

Opening hours
Monday - Thursday Friday 9.00am - 4.30pm 9.00am - 4.00pm

Sandy Hamilton shamilton@hrc.ac.uk 01992 411747

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Useful Telephone Numbers

Useful Telephone Numbers

A-DASH (Adolescent Drug & Alcohol Service in Herts)
01923 427288 (Phone) 07770 537227 (text only) Confidential advice for young people under the age of 18. Email - A-DASH@hertspartsft.nhs.uk www.hertspartsft.nhs.uk

Eating Disorders Association Youthline (up to age 18)

0845 634 7650 Monday - Friday 4.00pm - 6.30pm Saturday 1.00pm - 4.30pm Offers a listening ear and information about local help. www.b-eat.co.uk

The Anti-Bullying Campaign

0808 800 2222 (bullying) 0207 730 3300 (kidscape) Help and advice if you are being bullied or are a bully. www.bullying.co.uk Email: contact@kidscape.org.uk www.kidscape.co.uk

Family Lives
0808 800 2222 A 24 hours a day, seven days a week free helpline. You can call about any family issue, big or small. www.familylives.org.uk

Studynet (Higher Education students only)

http://www.studynet.herts.ac.uk If you are studying for a degree or another course linked to the University of Hertfordshire, StudyNet (not Moodle) is your student portal. StudyNet contains University news, discussion groups, valuable self study resources (e.g. Study Skills) and lots more. StudyNet provides a dedicated web site for each of the modules you are studying to which lecturers can upload or link to relevant assignment briefs, resources etc. Students can also use a sharing feature to share module related notes or sound files with each other.

Where To Eat
Broxbourne Campus
The Zone Opens from 8.15am - 1.45pm, Monday - Friday. Costa Coffee Open from 8.30am - 8.00pm - Mon - Thurs and closes at 2pm on a Friday. The Atrium Restaurant Opening times are: Lunchtimes Monday - Friday: 11.45am - 1.45pm (last orders) Special lunchtime offer: 15% off your bill when you show your student ID card (Please note, this offer is not valid on theme days or over Christmas). Wednesday and Thursday Evenings: 6.45pm - 8.00pm (last orders) Fine dining in a relaxed atmosphere. Book your table now or come along to see us. 01992 411922 theatrium@hrc.ac.uk

Family Planning Services helpline

0845 1228690 Monday - Friday 9.00am - 6.00pm Advice about local sexual health services. www.fpa.org.uk

Childline
0800 1111 Help for young people with problems. www.childline.org.uk

Citizens Advice UK
0844 4111444 Monday - Friday www.adviceguide.org.uk www.hertfordshirecab.org.uk 8.00am - 4.00pm

Hertfordshire Alcohol Problem Advisory Service

01438 718374 www.hapas.org

College Information

There are links to StudyNet from Moodle and the College web site.

Herts Area Rape Crisis

01707 276512 Thursday 7.30pm - 9.30pm Talk to a counsellor and 24 hour answer phone. www.hertsrapecrisis.org.uk

Cruse Bereavement Care

0844 4779400 www.crusebereavementcare.org.uk

Travel
For information on travel concessions email travel@hrc.ac.uk for more details or visit HRC website for financial support information.

Drop In, Cheshunt

01992 623494 Information, Advice & Support for young people

Herts Young Homeless Group East Herts Area

0844 833 0933 Email: info@hyh.org.uk www.hyh.org.uk

Ware Campus
The Zone Opens from 8.15am - 1.45pm, Monday - Friday. Costa Coffee Open 8.30am - 5.00pm Monday to Thursday and shuts 2pm on a Friday.

Higher Education Student Support and Finance

www.direct.gov.uk

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Independent Careers Advice

0800 100 900 https://nationalcareersservice.direct.gov.uk

Intalink
Hertfordshire travel information. www.intalink.org.uk

London Lesbian & Gay Switchboard

0300 330 0630 (Helpline, Daily 10am - 11pm - 7 days a week) Provides free & confidential support and information to lesbian, gay, bisexual and transgendered communities. www.llgs.org.uk

MIND
For better mental health. 0300 123 3393 www.mind.org.uk

Muslim Youth Helpline (up to age 25)

Useful Telephone Numbers

0808 808 2008 www.myh.org.uk

Shelter
0808 800 4444 For advice on homelessness - 24-hour Helpline www.shelter.org.uk

National rail
08457 48 49 50 Email: customer.relations@nationalrail.co.uk www.nationalrail.co.uk

Transport for London

Travel information for London www.tfl.gov.uk

NHS Direct
0845 4647 www.nhsdirect.nhs.uk

Two-E (13-19 year olds)

0208 805 9726 Information and advice for young people in Enfield. www.enfield.gov.uk The College is committed to safeguarding and promoting the welfare of children and vulnerable adults. The College is committed to ensuring fairness and equality of access. If you have support needs please let us know. Please ask for this document in an alternative format if required.
Hertford Regional College 2013

Quitline
0800 002200 Help to stop smoking. www.quit.org.uk

Samaritans
01920 464099 (Local). 24 hour emergency line 08457 909090 (National). www.samaritans.org

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