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Helpline No: 1-800-121-1414 (10:00 A.M. to 5:30 P.M.)

About Us @home is a retail division of Nilkamal Limited. Nilkamal Limited is world's largest manufacturer of moulded furniture, India's leading manufacturer of Material Handling Systems and has recently launched Mattress manufacturing business.

@home is spread across the country with 20 large format retail stores with an average size of 16,000 sq.ft. per store. @home, positioned as a Home styling expert, is a perfect one-stop solution store for home planning, with finest quality furniture, soft furnishings & home accessories to enhance your indoor and outdoor spaces. The designs at @home are contemporary yet practical, mirroring Indian taste & requirements.

With a wide range for your living, dining, bedroom, kitchen and garden; @home has products that appeal across various segments of the society at honest prices.

@home offers you unparalleled plethora of services. The stores have skilled in -house team of designers to assist customers with their interior planning solutions with proprietary 3-D imaging software totally free of cost. Professional guidance in buying the right products, loan options, convenient home delivery and installation are other value added services that they offer.

In an effort to help customers make an informed decision whilst buying furniture, @home displays its furniture in actual room settings viz. the furniture with furnishings & accessories are displayed in actual room layouts having different themes. Each room showcases a different mood with color coordinated accessories & wall textures to beautifully compliment them. The settings on display are for living, dining & bedroom. Realistic room settings enable the customers to visualize the furniture in their home, making buying decisions easier.

EMI Option www.at-home.co.in has tied up with leading banks offering you attractive finance options on your credit card purchase.

www.at-home.co.in has partnered with Bajaj Finance Ltd (BFL) to offer its customers a facility of availing upto 24 months interest free EMI on furniture purchase up to 3 lakh. For detailed information of the schemes please visit out nearest store or call our customer care at 1-800-121-1414.

Free planning interior service

We offer free interior planning service through our 3D Imaging Software. Just visit our store and give us your room dimensions & our interior planners will help you see how the furniture you like at our store will look in your home.

Free Shipping www.at-home.co.in has a transparent and clear shipping policy for all orders placed on our website, without any special exceptions. Just because shipping is free doesn't mean it should take a long time. We understand that getting your items quickly is important to you, so we make every effort to process your order quickly. We are committed to delivering your order accurately, in good condition, and always on time promised by us in our website.

We offer FREE Shipping on all products ordered through www.athome.co.in Each order may be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders. We make our best efforts to ship each item in your order within 810 working days of the order. However in some cases, we may take longer, up to 10-12 working days, to ship the order as shipping to a distant destination might take additional time We ship on all week days (Monday to Saturday), excluding public holidays. To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies. While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability You may track the shipping status of your order on our website, by clicking at Track your Order section Please note all items will be shipped with an invoice mentioning the price, as per Indian Tax Regulation*

Safe & Secured: My Login details Your login details are safe & secured on www.at-home.co.in It can be authenticated by checking the URL which becomes HTTPS & Green, as & when you login onto the website. The highest standard of online security implemented on www.at-home.co.in, is an effort to keep your personal & account details always safe & secured. Is it safe to use my credit card? Yes, shopping at www.at-home.co.in is 100% safe. Credit card payments are processed through payment gateway that interfaces with various banks. Payment Gateway uses the latest 256-bit SSL verified encryption technology to protect your credit card information . It encrypts your credit card number so that it cannot be read as the information travels over the Internet. Furthermore, Payment gateway also asks you to enter the CVV (Credit Verification Value) number on your credit card. This is a 3 digit number which follows your credit card number and is given at the back of the card to ensure that the person entering the card number has the physical plastic card with him/her. The secure server software (SSL) encrypts all information you enter before it is sent to us. You can always be aware of a secure page by spotting the lock in the bottom status bar of your browser. Is www.at-home.co.in safety certified for safe browsing? Yes, www.at-home.co.in is Verisign GSID-EV (SGC enabled). This high security certificate will ensure that all your transactions done on www.at-home.co.in get the maximum security validation. When you transact and enter your details on our website, our extended validation will cause the URL bar to turn green. A display next to the green bar will toggle between the cromaretail.com name listed in the certificate and the

Certificate Authority - Verisign Does www.at-home.co.in store my credit card information? www.at-home.co.in does not collect or store your account information at all. Your transaction is authorized at multiple points, first by and subsequently by Visa/MasterCard secure directly without any information passing through us. Furthermore, all of the customer data we collect is protected against unauthorized access, both at our offices and at our hosting facility. This means no one will ever gain access to your private information. Who collects the information? We will collect anonymous traffic information from you when you visit our site. We will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey, or contest or any combination thereof. The Site contains links to other Web sites. We are not responsible for the privacy practices of such Web sites which we do not own, manage or control. How is the information used? We use your personal information to: Help us provide personalized features, tailor our sites to your interest , to get in touch with you when necessary to provide the services requested by you, to preserve social history as governed by existing law or policy

Exchanges & Return Policy

We are responsible for what we sell. If you are not completely satisfied with your purchase, you can return soft furnishing, accessories and knick knack furniture items to us within 14 days of delivery to get a 100% refund. Furniture items bought online will be subject to returns / repair as per our sales policy, warrantee mentioned on our invoice. We offer free and easy returns through courier pickup, or you can exchange most items bought online, at any of our stores across India. You do not have to bear any courier shipping charges for returns. We do not accept return or exchange of gift vouchers. @home is committed to ensuring your satisfaction with any merchandise you have ordered from us. We offer an EASY 14-DAY REFUND OR EXCHANGE policy. If you are not entirely satisfied with your purchase, you may exchange or return most items bought from http://www.at-home.co.in/ In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 14 days from the date on which these goods are delivered. Any returns/exchanges, or through courier, must be accompanied by the original sale invoice, which is shipped along with the products. We will not be able to accept returns which are not accompanied by the relevant original invoice. Before accepting delivery of any merchandise, please ensure that the packaging has not been damaged or tampered with. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuses to take delivery of the package, and call our Customer Care at 18001211414 or e-mail us at connect@athome.co.in mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest. Returns/Exchange at @ home stores:

Most items are returnable in our stores; to check which items cannot be returned in our stores please call our customer care on 1-800-121-1414. You may visit any @home store in India, and return the merchandise in unused condition, along with the original invoice. If you return any merchandise purchased on online at any @home store, you shall be issued a credit note against receipt of the merchandise, which may be redeemed against any purchases of an equivalent amount within 3 months. Please note that the original credit note must be produced while redeeming against any purchases. We shall not be responsible in the event the original credit note is misplaced or destroyed. The credit note can only be used to pay for purchases at @home stores, and cannot be redeemed against purchases made online. The issue of the credit note, to the person returning the merchandise, against the returned merchandise shall be sufficient discharge to @home for the return of the merchandise, regardless of whether the payment for the original purchase was made by credit card or through any other means. Returns/Exchange through courier collection:

If you request a return/exchange through courier collection, at the time of collecting the merchandise, you will be given a courier Airway Bill, which is to be retained for future reference. Please also keep a copy of the invoice for future reference, before handing over the return merchandise and original invoice to the courier. We will send the original invoice back to you through courier, after processing your return/exchange request. Exchanges through courier collection shall only be done, for items with exactly the same price as the item being returned. Please indicate clearly the replacement item requested and our Customer Care Associate will check and confirm if the item is available in stock and whether the exchange can be made. Any refund against a return request made to @home customer support, and collected by courier from the delivery address where the item was originally delivered, shall be processed only upon receipt of the merchandise in unused condition, along with the original invoice. After the merchandise is received by @home and subject to verification of the purchase and condition of merchandise we shall process a refund/exchange within 5 working days of receipt of the merchandise.

Refunds of payments charged to the Cardholders credit card will only be credited back to the Cardholders credit card account, which was used to pay for the original order. Please note that we shall not be responsible for any delays in credit to the Cardholders credit card account as that is managed by the Cardholders issuing bank.

SHIPPING

OPTION:

Any Product booked on the Website will be delivered within 8-10 working days from date of booking of order on the Website subject to successful realization of payment made against the said Order. We offer FREE SHIPPING for all our products. Octroi charges, wherever applicable, shall be borne and paid by the Company and not to be borne by Customer. In case User books Order of multiple Products in one transaction, the Company would endeavor to ship all Products together. However, this may not always be possible due to product characteristics and/or logistics issues. If User purchases multiple Products in single transaction, then all the Products would be shipped to a single shipping address given by User. If User wishes to ship Products to different addresses, then User should book separate orders based on delivery addresses.

Benefits

Higher strength Better stability Perfect alignment Higher load bearing capacity Long lasting aesthetics

@home follows the highest quality standards

Practice of Quality Management System as per ISO 9000 2008 Products subjected to highest levels of quality assurance laboratory tests, in line
with International Standards FIRA (UK), BS4875 (UK), IS5416 (IND) Key techniques to ensure superior quality & sturdy MDF furniture Multiple Metal Minifix and Multiple Solid Wood Dowels are used to join two wood furniture panels. Multiple Metal Minifix fittings give metal to metal contact ensuring durability and longevity.

Sofa Hydraulic pressure is applied on the sofa seat & back to ensure strength of sofa frame, reliability of stitches & foam density. This results in long lasting aesthetics & comfortable sofas HM004

Chair Hydraulic pressure is applied on the seat & back for 1,00,000 cycles to ensure strength of the legs & back joints. This results in strong & durable chairs BS EN 1728

Bed

Testing with vertical impact & vertical point load on the bed ensures frame strength against kids jumping on the bed. HM001

Static load test is performed with 250kg of weight evenly spread on the bed to ensure higher joints strength. This results in strong & long lasting beds BS EN 1725

Dining table The strength of the table top is tested by distributing 80kg of weight on them. This checks the load bearing capacity of table top, legs & joints. This results in sturdy dining tables

Warranties & Liability: Every effort is made to ensure that the contents on this website is accurate, the website is provided "as is" and www.at-home.co.in/ Nilkamal Ltd makes no representations or warranties in relation to the accuracy or completeness of the information found on it. While the content on this site is provided in good faith, we do not warrant that the information will be kept up to date, be true and not misleading or that the site will always (or ever) be available for use. We do not warrant that the servers that make this website available will be error, virus and bug free and you can accept that it is your responsibility to make adequate provision for protection against such threats. We recommend scanning any files before downloading.

Nothing on this website should be taken to constitute professional advice or a formal recommendation and we exclude all representations and warranties relating to the content and use of this site. Under no circumstances/events will www.at-home.co.in Nilkamal Ltd be liable for any incidental, indirect, consequential or special damages of any kind or damages whatsoever including without limitation, those resulting from loss of profit, loss of contracts, goodwill, data, information, income, anticipated savings or business relationships whether or not advised of the possibility of such damage arising out of or in connection with the use of this website or any linked websites.