Department of Trade and Industry Ayala Foundation July 29, 2009

What Is In Store for You?

Looking at the past My defining moments Looking at the present Revisiting your personal values Looking at your work environment What is happening?

What Is In Store for You?

Revising your Etiquette Personal Grooming and Hygiene Serving Customers Serving Co-workers Managing Company Resources Action Planning

Workshop
On a sheet of paper, list down 3-4 significant experiences (or defining moments) that shaped your personal values, principles and belief about life in general.

THE FORMATION OF VALUES

Childs Formative Years
Factors: Family Education Environment
Regression exercise

Needs Wants Beliefs

Experience

VALUES

ATTITUDE

Global beliefs that guide actions and judgments across a variety of situations.

Skill

Attitude
Predispositions to respond in a positive or negative way to someone or something in your environment.

Attitude
Attitude affects: 1. How we think PERCEPTION 2. How we feel EMOTIONS 3. How we behave - BEHAVIOR

Antecedent CREATE

Attitude INFLUENCE

Result / Consequence

What can you see?

Is it possible to see both?

Kwento ng Ilog Buwaya

TITO

MARIA

Kwento ng Ilog Buwaya

TITO

Kwento ng Ilog Buwaya

MARIA

RUBEN

VIC

MAX

Who do you think is the most despicable character?

TITO MARIA

RUBEN

VIC

MAX

Tito who shut me out of his life after learning about my secret. TITO

Who do you think is the most despicable character?

Myself for agreeing to sleep with Vic MARIA

Ruben who didnt show any concern for my predicament

RUBEN

Vic who wanted my body in exchange of the boat VIC

Max who showed his machismo by beating up Tito

MAX

CHASTITY, WORK, LOYALTY

HONESTY, LOVE

MARIA TITO LOVE FOR SELF, HONESTY FRIENDSHIP, RESPECT FOR WOMEN, POWER

RUBEN

WORD OF HONOR, HONESTY

MAX

VIC

Your values are seen when no one is looking..

BODY BODY LANGUAGE LANGUAGE 55% 55%

WORDS WORDS 7% 7%

VOICE VOICE 38% 38%

What is your Business Etiquette?

What are the common ethical issues and concerns that you have personally experienced or observed in your workplace? What are the triggers? What are the consequences?

GROUP 1 : Hygiene and Grooming Etiquette

Group 2 : Etiquette in interacting with customers

GROUP 3 : Etiquette in interacting

with co-workers

GROUP 4 : Etiquette in managing office resources

PERSONAL ETIQUETTE

Hygiene and Grooming Etiquette Telephone / Cellphone Comfort Room Elevators / Public places

ETIQUETTE IN INTERACTING WITH CUSTOMERS

Attitude towards customers Handshake Calling cards Meeting Paying the bills

ETIQUETTE IN INTERACTING WITH COEMPLOYEES

Office gossip Office romance Office conflict

ETIQUETTE IN MANAGING OFFICE RESOURCES

Time Supplies Equipment Emails Smoking Elevators / Common places

STOP

START

CONTINUE

The quality of your life depends on the quality of the choices that you make..