BHARAT SANCHAR NIGAM LIMITED

Bharat Sanchar Nigam Limited (BSNL) is an Indian state-owned telecommunications company headquartered in New Delhi, India. It was incorporated on 15 September 2000. It took over the business of providing of telecom services and network management from the erstwhile Central Government Departments of Telecom Services (DTS) and Telecom Operations (DTO), with effect from 1 October 2000 on going concern basis. It is the largest provider of fixed telephony and fourth largest mobile telephony provider in India, and is also a provider of broadband services. However, in recent years the company's revenue and market share plunged into heavy losses due to intense competition in the Indian telecommunications sector. BSNL is India's oldest and largest communication service provider (CSP). It had a customer base of 95 million as of June 2011. It has footprints throughout India except for the metropolitan cities of Mumbai and New Delhi, which are managed by Mahanagar Telephone Nigam (MTNL). Services BSNL provides almost every telecom service in India. Following are the main telecom services provided by BSNL:

Universal Telecom Services : Fixed wireline services and landline in local loop (WLL) using CDMA Technology called bfone and Tarang respectively. As of 30 June 2010, BSNL had 75% marketshare of fixed lines.

Cellular Mobile Telephone Services: BSNL is major provider of Cellular Mobile Telephone services using GSM platform under the brand name Cellone & Excel (BSNL Mobile). As of 30 June 2010 BSNL has 13.50% share of mobile telephony in the country.

WLL-CDMA Telephone Services: BSNL's WLL (Wireless in Local Loop)service is a service giving both fixed line telephony & Mobile telephony. Internet: BSNL provides Internet access services through dial-up connection (as Sancharnet through 2009) as Prepaid, NetOne as Postpaid and ADSL broadband as BSNL Broadband BSNL held 55.76% of the market share with reported

subscriber base of 9.19 million Internet subscribers with 7.79% of growth at the end of March 2010. Top 12 Dial-up Service providers, based on the subscriber base, It Also Provides Online Games via its Games on Demand (GOD)

Intelligent Network (IN): BSNL offers value-added services, such as Free Phone Service (FPH), India Telephone Card (Prepaid card), Account Card Calling (ACC), Virtual Private Network (VPN), Tele-voting, Premium Rae Service (PRM), Universal Access Number (UAN).

3G:BSNL offers the '3G' or the'3rd Generation' services which includes facilities like video calling, mobile broadband, live TV, 3G Video portal, streaming services like online full length movies and video on demand etc.

IPTV:BSNL also offers the 'Internet Protocol Television' facility which enables customers to watch television through internet. FTTH:Fibre To The Home facility that offers a higher bandwidth for data transfer. This idea was proposed on post-December 2009 Helpdesk: BSNL's Helpdesk (Helpdesk) provide help desk support to their customers for their services. VVoIP: BSNL, along with Sai Infosystem - an Information and Communication Technologies (ICTs) provider - has launched Voice and Video Over Internet Protocol (VVoIP). This will allow to make audio as well as video calls to any landline, mobile, or IP phone anywhere in the world, provided that the requisite video phone equipment is available at both ends.

WiMax: BSNL has introduced India's first 4th Generation High-Speed Wireless Broadband Access Technology with the minimum speed of 256kbit/s. The focus of this service is mainly rural customer where the wired broadband facility is not available.

Administrative units BSNL is divided into a number of administrative units termed as telecom circles, metro districts, project circles and specialized units. It has 24 telecom circles, 2 metro districts, 6 project circles, 4 maintenance regions, 5 telecom factories, 3 training institutions and 4 specialized telecom units. Competitors BSNL competes with 14 other mobile operators throughout India. They are Aircel, Airtel, Idea, Loop Mobile, MTNL, MTS, Reliance Communications, Tata DoCoMo, Uninor, Videocon, Virgin Mobile and Vodafone.

Quality of Service BSNL goes by the motto "Connecting India, faster" and displays the same at their homepage. BSNL offers seamless coverage in almost all forests of India in collaboration with state forest department.

Existing Performance Appraisal Programme in BSNL: The performance appraisal programme is a grading system basically conducted in two stages. In the first stage appraisal is done by immediate supervisor and in the second stage self-appraisal system exists, where employee is asked to analyze his strength and weakness. The appraisal form is an important document, which is kept confidential. It provides basic and vital inputs for assessing the performance of an officer and for his/her future advancement in his/her career. The reporting officer in the beginning of the year set quantitative/Physical/Financial targets in consultation with each of the officer with respect to whom he is required to report upon. Performance appraisal is a joint exercise between the officer reported upon and the reporting officer. The targets are set at the commencement of the reporting year i.e. April, in the case of All India service officers. In case of an officer taking up a new assignment in the middle of the reporting year such targets are set at time of assumption of the new assignment. The targets are clearly known and understood by both the officers concerned. While fixing the targets priority is assigned item wise taking into consideration the nature and the area of work and any special feature that may be specific to the nature, or the area, of work of the officer to be reported upon. Although Performance appraisal is a year-end exercise, in order that it is a tool for human resource development, the reporting officer and the officer reported upon, are meeting during the course of the year at regular intervals to review the performance and to take necessary corrective steps. Self-appraisal forms include question such as- Academic and professional achievement during the year.

The training course attended during the course or their. Brief Resume of the work done by the officer during.

Specification of quantitative/ physical/financial targets including degree obtained book/assets published etc. parting officers need also be mentioned the year/period A separate secret code is recorded and followed up. A copy of the note is sent together with the confidential report to the next superior officer who will ensure that the follow up action is taken expeditiously. Where it is not possible either to certify the integrity or to record the secret note the reporting officers states either that he had not watched the officers work for sufficient time from a definite judgment or he has heard nothing against the officer as the case may be.

In BSNL performance appraisal doesnt play a great role reason behind that its a government organization but its a important part of organization. In BSNL every employee has a service book which is written by his senior if employer not do his duty well then his senior mark in his service record book which create problem for gating promotion etc. BSNL follows different types of method to evaluate his employee performance and accordingly they provide incentives and perk to them as well as promotion and pay rise. Its also get done at its HR Audit Report during period of 2008 to 2009 (Latest) which included many of its office along with headquarters. Audit objectives

The manpower planning done by the Company was adequate to meet its Objectives. The Company ensured optimum deployment of manpower. The Company introduced new recruitment policies and practices and whether they were adequate. Well defined, fair and transparent career progression policies and practices were in place. Well defined, fair and transparent transfer policies and practices were in place. An effective performance management system was in place; The training imparted by the organization was effective. Clearly defined and effective conduct and disciplinary rules were in place. Incentive and welfare policies and practices were effective. An adequate exit policy had been formulated and implemented by the organization for the employees.

But the finding which came out was something different than the thinking of management. The committee has given emphasis on the need of regular staff training, staff norms and a heavy investment to upgrade the knowledge base of employees. There were many personnel in different part of organization who were idle and required to be deployed to be utilized effectively. It also keep records of its employee in form of Annual Confidential Report (ACR) which is used to compare with the target set for them by the organization. The organization also follow a Open Review System for judging the performance of individuals. In this system, the superior officer discusses the self appraisal submitted

by his/her subordinate so as to make the appraisal of his/her performance totally transparent. In BSNL as we all know that its a government organization so the governing body are not compensating such motivational package (annual gross salary) which an employee gets in a private organization . So without a minimum motivational package no employee is going to give their maximum efficiency level to the organization . Some motivational package for performance appraisal which BSNL as a whole gives to their employees are :

Free telephone facility Promotion Transfer Time to time revision of pay scale Central government facility Quarter for leaving Good working environment